SURFboard SBR-AC1200P Wi-Fi Router User Guide Release 33 ISSUE 1.
SURFboard SBR-AC1200P Wi-Fi Router User Guide Release 33 ISSUE 1.3 ARRIS Copyrights and Trademarks ©ARRIS Enterprises, Inc. 2015 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”).
Table of Contents 1. Safety Requirements ............................................................................................... 6 Temperature Requirements .............................................................................................. 6 FCC Part 15 ........................................................................................................................ 6 RF Exposure........................................................................................................
Manually Set Up a Wireless Network on Your Computer ............................................... 29 Test Your Wireless Network Connection......................................................................... 29 6. Adding G.hn Extenders To Your Network ............................................................... 30 Pairing Your SBR-AC1200P with a Network Extender ..................................................... 30 Creating a Custom Domain Name and Password to Pair Your SBR-AC1200P ............
Configure Wireless Media Settings ................................................................................. 52 Set Up Parental Controls ................................................................................................. 52 Set Up Port Triggers ......................................................................................................... 54 Set Up Port Forwarding ...................................................................................................
Chapter 1 Safety Requirements The ARRIS SBR-AC1200P Wi-Fi Router complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocution. The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning agents shall be used. Do not use spray cleaners or aerosols on the Wi-Fi Router.
Chapter 1: Safety Requirements not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver.
Chapter 1: Safety Requirements Avertissement: (i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.
Chapter 1: Safety Requirements Antenne Gain de crête (dBi) Type Connecteu r 2400~2483.5MH z 5150~5250MH z 5725~5850MH z Dipôl e I-pex 1.83 Dipôl e I-pex 2.02 PIFA I-pex 2.87 3.60 PIFA I-pex 3.23 3.82 Release 33 ISSUE 1.3 December 2015 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Chapter 2 Product Overview Introduction Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the SURFboard SBR-AC1200P Wi-Fi Router brings it all to you faster and more reliably. The SURFboard SBR-AC1200P Wi-Fi® Router provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The SBR-AC1200P also provides 802.
Chapter 2: Product Overview Embedded Gigabit Home Networking (G.hn) via power lines, ready to connect to any number of extenders to reliably take your network to the farthest reaches of your environment. The SBR-AC1200P includes the following features: Remote management capability, allowing you to make changes to the Wi-Fi Router's configuration from anywhere on the Internet Supports Ethernet and 802.
Chapter 2: Product Overview What's in the Box? Make sure you have the following items before proceeding. SBR-AC1200P Wi-Fi Router Power Cable Wireless Installation Guide Ethernet Cable End User License Agreement Important: Before returning this product to the store, please call ARRIS Technical Support for assistance in resolving any technical issues. Support for SURFboard products is managed by ARRIS.
Chapter 2: Product Overview Windows Windows Vista, Windows 7, Windows 8, or Windows 10. A supported Ethernet or wireless LAN connection must be available. Mac OS System 7.5 to Mac OS 9.2 (Open Transport recommended) or Mac OS X. A supported Ethernet or wireless LAN connection must be available. Linux/Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available.
Chapter 2: Product Overview Contact Information Please visit the ARRIS Support website http://www.arris.com/consumers for self-help technical support and product documentation. We can also provide technical assistance via chat and email on the support website. ARRIS Support is available by phone at 877-466-8646. Please be prepared to provide your product's model number and serial number, which can be found on the Wi-Fi Router's label.
Chapter 3 Installing the Wi-Fi Router Before you start, make sure that: You have all the Items You Need: The modem and power outlets are available nearby. Front Panel The front of the Wi-Fi Router has a single LED that indicates the status of the Wi-Fi Router. Color/Behavior Description Solid green Normal operation. Solid amber Standby mode.
Chapter 3: Installing the Wi-Fi Router Name Description AC in Connector for the power cord. WPS/G.hn pairing button: Begins associating the Wi-Fi Router with either a wireless device or a G.hn device. Press and hold the button for less than 5 seconds to initiate G.hn pairing. Press and hold the button for more than 5 seconds to initiate WPS pairing. USB 2.0 USB 2.0 host connector. WAN Connector for the modem. LAN (1 - 4) Connectors for use with a computer Ethernet port.
Chapter 3: Installing the Wi-Fi Router Selecting an Installation Location There are a number of factors to consider when choosing a location to install the Wi-Fi Router: Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Wi-Fi Router that extension cords are not required.
Chapter 3: Installing the Wi-Fi Router Notes: Decreasing the range of the wireless network may be beneficial, as long as the decreased range is sufficient for your needs. By limiting the network’s range, you reduce interference with other networks and make it harder for unwanted users to find and connect to the network. Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately.
Chapter 3: Installing the Wi-Fi Router Wireless access lets you connect additional (wireless-capable) devices to the Wi-Fi Router. The 802.11 wireless LAN standard allows one or more computers to access the SBR-AC1200P using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet. Note: You can use the wireless connection if the computer has a built-in or aftermarket plugin wireless adapter.
Chapter 3: Installing the Wi-Fi Router Note: At a minimum, you should set a login password and set up wireless security. Refer to Setting Up a Wireless Network Connection (page 25) for complete instructions on configuring the wireless connection. Release 33 ISSUE 1.3 December 2015 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Chapter 4 Setting up an Internet Connection IMPORTANT! Your computer may already be configured to automatically access the Internet. If so, do not change the network options on your computer. Please contact ARRIS Technical Support for assistance or verification. If you cannot access the Internet after installing the Wi-Fi Router, you may have to manually set up your computer to connect to the Internet.
Chapter 4: Setting up an Internet Connection 2. Click View network status and tasks to open the Network and Sharing window. 3. Click Change adapter settings from the Control Panel Home pane to open the Network Connections window. 4. Click Local Area Connection to open the Local Area Connection Status window. Release 33 ISSUE 1.3 December 2015 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Chapter 4: Setting up an Internet Connection 5. Click Properties to open the Local Area Connection Properties window. 6. Select Internet Protocol Version 4 (TCP/IPv4) and then click Properties to open the TCP/IPv4 Properties window. 7. Select Obtain an IP address automatically and Obtain DNS server address automatically. 8. Click OK to save the TCP/IP settings and close the Internet Protocol Properties window. 9. Step through to close the remaining windows and exit. Verify & Renew Your IP Address 1.
Chapter 4: Setting up an Internet Connection 4. To renew the IP address, type ipconfig/renew and press Enter. A new IP address for your computer or other Ethernet-enabled device will display. 5. Type exit and then press Enter to return to Windows. Release 33 ISSUE 1.3 December 2015 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Chapter 5 Setting Up a Wireless Network Connection It is highly recommended that you first verify that your computer can connect to the Internet using an Ethernet connection before configuring your wireless network. You must currently have access to an Internet service in your home before you can set up a wireless network connection. Also, make sure your computer and the SBR-AC1200P are connected through an Ethernet connection.
Chapter 5: Setting Up a Wireless Network Connection 4. Click Login to open the SBR-AC1200P Web Manager. The Launch Quick Start Wizard screen appears. Note: If you have changed the default user name or password and cannot remember the new user name or password, you can reset the Wi-Fi Router to factor default settings. To do this, insert a pointed, non-metallic object into the indented Reset button on the back of the SBR-AC1200P, then press and hold the button for more than five seconds.
Chapter 5: Setting Up a Wireless Network Connection 6. Click Next. The Quick Start Wizard prompts you to enter a network name and passphrase. 7. Enter a Network Name (SSID) for your wireless network. The network name must contain from one to 32 alphanumeric characters. 8. Enter a Passphrase or Wi-Fi Security Key. This is the sign-on access code for your wireless network. The code must contain from 8 to 64 characters consisting of any combination of letters, numbers, and symbols.
Chapter 5: Setting Up a Wireless Network Connection 11. Click Next to start the Wi-Fi Security mode. WPA2-PSK (the default security code) is automatically set, and the network settings are displayed. 12. Click Apply to accept or Previous to change the configuration. Register Your SBR-AC1200P After you complete the Quick Start Wizard, the Web Manager prompts you to register your SBR-AC1200P. 1. Click Register now to register your SBR-AC1200P now.
Chapter 5: Setting Up a Wireless Network Connection Manually Set Up a Wireless Network on Your Computer You can also set up a wireless network manually, if you do not want to use the Quick Start Wizard. Note: The steps for setting up a wireless network may differ slightly, depending on the Windows operating system running on your computer. The following steps apply to Windows 7 systems. 1. From the Windows taskbar, click Start button and then click Control Panel. 2. Click View network status and tasks. 3.
Chapter 6 Adding G.hn Extenders To Your Network Whenever you plug multiple G.hn devices into the power grid in your home, the devices will detect each other automatically and begin to communicate over your power grid. However, these devices will be communicating over an unsecured network. In order to create a secure network, you must pair the devices with each other. Pairing the devices creates a secure connection between two or more G.hn devices on a power grid.
Chapter 6: Adding G.hn Extenders To Your Network Creating a Custom Domain Name and Password to Pair Your SBR-AC1200P In most cases, when you pair your SBR-AC1200P with a network extender, the domain name and password are randomly generated and assigned to your network. If you prefer, you can follow these instructions to create your own domain name and password for your network. Note: You must use the default user name and password (listed below) to log in to the SBR-AC1200P Web Manager for the first time.
Chapter 6: Adding G.hn Extenders To Your Network 9. Plug the network extender into an electrical outlet near the SBR-AC1200P. 10. Enter the same domain name and password into the extender to create a secured custom connection. The pairing process begins. Once the pairing process is complete, both LEDs stop flashing and become solid green. It may take up to 60 seconds for the pairing process to complete. 11. Use an Ethernet cable to connect the network extender to its client device.
Chapter 7 Managing Your Wi-Fi Router and Connected Networks Use the SBR-AC1200P Web Manager to view and monitor the configuration settings and operational status of your Wi-Fi Router. You can also configure your network connections and wireless security settings. See Protecting & Monitoring Your Wireless Network (page 45) for more information. Start the Wi-Fi Router Web Manager Note: You must use the default user name and password (listed below) to log in to the SBR-AC1200P Web Manager for the first time.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Note: If you have changed the default user name or password and cannot remember the new user name or password, you can reset the Wi-Fi Router to factor default settings. To do this, insert a pointed, non-metallic object into the indented Reset button on the back of the SBR-AC1200P, then press and hold the button for more than five seconds.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Main Menu Links The SBR-AC1200P main menu and related submenu option links are also displayed along the bottom of the SBR-AC1200P Web Manager screen. To open a submenu option, click the link. Menu Option Function Home Displays the Quick Start Wizard main screen Status Provides information about the Wi-Fi Router hardware and software, MAC address, Wi-Fi Router IP address, serial number, and related information.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Get Help You can choose any of the following three options to obtain help information for any SBR-AC1200P Web Manager function. General help information is available for any SBR-AC1200P menu option when you click the Help button on that page. Help Overview (page 36) Help Links Field Level Help (page 37) Help Overview General help information is available when you click Help, Overview on the SBR-AC1200P Main Menu. Release 33 ISSUE 1.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Help Links Provides a concise list of your configuration settings with applicable links for easy access when you click Help, About on the SBR-AC1200P Main Menu. The link opens the related configuration screen. Field Level Help More specific help information is available throughout the web manager for field level help when you click Help located to the right of the applicable field (see sample screenshot below).
Chapter 7: Managing Your Wi-Fi Router and Connected Networks 2. Click Product Information from the Status submenu options. 3. Click the Refresh button (F5) in your web browser to reload the information on the screen. Test Your Connection The Status Diagnostics screen lets you perform a series of tests to make sure that your Wi-Fi Router is connected and displays information about the ping test parameters. To run a ping test: 1. Click Status on the SBR-AC1200P Main Menu. 2.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Set Up DHCP The Basic DHCP screen lets you manually assign IP addresses to devices on your LAN. To configure your LAN: 1. Click Basic on the SBR-AC1200P Main Menu. 2. Click DHCP from the Basic submenu options. 3. In the LAN Network Configuration section, choose the settings that you would like to apply to your LAN, and click Apply. 4. In the Reserved IP Client List section, click Add to set up a list of IP addresses that you want to reserve. 5.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks 2. Click DDNS from the Basic submenu options. In the DDNS Service field, select the DDNS service that you are using. In the Username field, type the username associated with the DDNS account. In the Password field, type the password associated with the DDNS account. In the Host Name field, type the "friendly" name that you want to assign to your Wi-Fi Router. 7. Click Apply to save your changes. 3. 4. 5. 6.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks 2. Click USB Connect from the Basic submenu options. Disable LEDs on the Back Panel The Basic LED Control screen lets you disable the LEDs on the back panel of of your Wi-Fi Router, if you want. To disable the LEDs on the back panel: 1. Click Basic on the SBR-AC1200P Main Menu. 2. Click LED Control from the Basic submenu options. 3. In the LEDs field, select Disabled. 4. Click Apply.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks 3. Click Backup to create a backup file of your SBR-AC1200P configuration settings. Follow the on-screen prompts to save the configuration file. Restore Your Configuration Settings WARNING! This action will delete your current SBR-AC1200P configuration settings and allow you to restore a previously saved gateway configuration.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks 2. Click Security from the Status submenu options. Figure 1: Restore Factory Defaults Screen 3. Select Yes under Restore Factory Defaults. 4. Click Apply to reset the default username and password and restore the original configuration. The message, This action will restore factory default settings. Please reboot the modem for new settings to take effect, appears. 5. Click OK. 6. Click Status on the SBR-AC1200P Main Menu. 7.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks 1. Click Status from the configuration screen and select Router Upgrade from the drop-down menu. 2. Click Browse to locate the new firmware file. 3. Select the new firmware file and click Open. 4. Click Upload to load the new firmware onto your SBR-AC1200P Wi-Fi Router. Exit the SBR-AC1200P Web Manager To log out and close the SBR-AC1200P Web Manager: Click Logout located in the upper right corner of the screen above the SBR-AC1200P Main Menu.
Chapter 8 Protecting & Monitoring Your Wireless Network After you have successfully connected the SBR-AC1200P and your wireless devices, you should configure the to protect your wireless network from unwanted and unauthorized access by any wireless devices that are within range of your wireless network. Although security for the SBR-AC1200P is already configured, you can use the SBR-AC1200P Web Manager to set the level of security and access that you want on your home network.
Chapter 8: Protecting & Monitoring Your Wireless Network 6. Confirm that Change Username is displayed in the drop-down selection box. 7. Complete each field entry, but note the following: • All fields (for example, Current Username & Current Password) are case-sensitive. Note: The first time that you log in, the Current Username is admin and the Current Password is password. • Make sure No is selected under Restore Factory Defaults. Figure 2: Change User Name Screen 8.
Chapter 8: Protecting & Monitoring Your Wireless Network 9. Click Change Username drop-down arrow to display Change Password. Figure 3: Change User Password Screen 10. Complete each field entry, but note the following: • All fields are case-sensitive. • The Username is your new user name, if you changed it. • Make sure No is selected for Restore Factory Defaults. • Find a secure place to write down and keep your new user name and password. 11. Click Apply to update your password.
Chapter 8: Protecting & Monitoring Your Wireless Network 1. From any screen, click the Firewall-Protection Level menu link or click the Firewall menu button on the SBR-AC1200P Main Menu and then select Protection Level. 2. Click the Firewall Protection Setting drop-down button to select the firewall protection level. Possible values: • • • • Off Low Medium High Note: Selecting Off will disable firewall protection on your home network.
Chapter 8: Protecting & Monitoring Your Wireless Network To set up remote configuration management: 1. Click Advanced on the SBR-AC1200P Main Menu. 2. Click Options from the Advanced submenu options. 3. Click the check box to enable Remote Config Management, and click Apply. Note: Most users will not need to set up a pass-through MAC address. However, if you need to do so, type the address in the Pass-through MAC Addresses field, and click Add MAC Address.
Chapter 8: Protecting & Monitoring Your Wireless Network 5. Click Apply. Filter Devices Based on IP You can set up your Wi-Fi Router to prevent certain devices from accessing the Internet, based on MAC address. To block certain devices from reaching the Internet: 1. Click Advanced on the SBR-AC1200P Main Menu. 2. Click MAC Filtering from the Advanced submenu options. 3.
Chapter 8: Protecting & Monitoring Your Wireless Network • Choose Disable if you do not want to be able to configure wireless extenders from the Wi-Fi Router. If you choose Disable, you will need to access each wireless extender individually in order to change its configuration settings. 4. Click Apply. Restrict Wireless Access You can restrict access to your wireless network based on MAC address. To restrict access to your wireless network: 1. Click Wireless on the SBR-AC1200P Main Menu. 2.
Chapter 8: Protecting & Monitoring Your Wireless Network Prioritize Network Traffic Based on Media Type Wi-Fi Multimedia (WMM) allows you to prioritize network traffic based on its media type. You can configure the quality of service (QoS) parameters for WMM. To configure your quality of service parameters: 1. Click Wireless on the SBR-AC1200P Main Menu. 2. Click Quality of Service from the Wireless submenu options. 3. Choose your configuration settings, and click Apply.
Chapter 8: Protecting & Monitoring Your Wireless Network To set Parental Controls: 1. Click Firewall on the SBR-AC1200P Main Menu. 2. Click Parental Control from the Firewall submenu options. 3. Click Current Time Zone to select your time zone. 4. Select Yes or No to automatically adjust the time for Daylight Saving Time. 5. At the top of the screen, click Create to continue setting up Parental Controls. 6. Enter a name for the user profile that you want to create in the Description field. 7.
Chapter 8: Protecting & Monitoring Your Wireless Network 11. Select the time range that you want to allow the selected user to access the Internet. 12. Select to Allow or Block Internet access for the time and days that you set. 13. In the Enabled field, select On or Off to enable or disable this Parental Control restriction. 14. Click Apply. Set Up Port Triggers You can use Port Triggers to configure dynamic triggers to specific devices on the LAN.
Chapter 8: Protecting & Monitoring Your Wireless Network Internet. This allows you to open specific ports behind the firewall on your LAN to set up dedicated connections between your computer and other remote computers for online gaming or other online services. Some allowable services are predefined under the Commonly Forwarded Ports. Note: It is recommended that you manually configure the TCP/IP settings listed below on the computer you are setting up for remote access.
Chapter 8: Protecting & Monitoring Your Wireless Network a. Enter the IP address of your local computer that you are setting up for port forwarding. b. Enter the port number of your choice in the Start Port field. Repeat the same port number in the End Port field. Note: To forward a range of ports, enter the first number of the port range in the Local Start Port field and the last number of the port range in the Local End Port field. o Enter a description to name the forwarded port you are creating.
Chapter 8: Protecting & Monitoring Your Wireless Network 2. Click DMZ Host from the Advanced submenu options. 3. Enter the last one to three digits (from 2 to 254) of the IP address of the computer or gaming device that you are setting up as the DMZ host. 4. Click Apply. Note: Remember to reset the IP address back to 0 (zero) to close all the ports when you are finished with the needed application. If you do not reset the IP address, that computer will be exposed to the public Internet.
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