User's Manual
3871 Lakeeld Drive
Suwanee, GA 30024
USA
www.arris.com
®
VIP4402W
Installation Guide
599747-001-a
POWER
For connection to the
power supply included in
the package.
ETHERNET
For broadband connection
when no Wi-Fi network is
available.
HDMI
For connection to TV set (High
& Standard Denition digital
video and digital audio).
RESET
Press to reboot the set-top box.
STATUS INDICATOR GRID
• Solid Green: Network connection enabled (On)
• Flashing Green: Connecting to network
• Solid Amber: Network connected, strong Wi-Fi,
no video server
• Flashing Amber: Network connected, weak Wi-Fi
• Solid Red: Self diagnostic failed
• Blinking Red: Self diagnostic in progress
• No Light: No power (O)
Rear Placement
Never place the set-top box on top of or close to any heat sources such as other electronic devices. Doing so will reduce life
time and may cause irreparable damage or malfunction. Note that the ambient temperature must be below 104° F. Be sure
to maintain necessary space around the set-top box to allow for proper ventilation. Never use the set-top box outside.
The set-top box is designed to stand on a horizontal surface. It can alternatively be mounted on the wall using the ttings
on the bottom side. To mount, use M3.0 x 38 mm (#6 x 11/2 inch) screws with a at underside and maximum screw head
diameter of 6.0 mm.
This product package can include a Bluetooth
®
Smart remote control which makes it possible to place the set-top box in a
hidden position without line-of-sight from the remote control. There is also an IR receiver in the front panel for use with e.g.
multi-remote controls of other brands than ARRIS. When using an IR remote control line-of-sight between the front side of
the set-top box and the remote control is still required. Modern at screen TV sets and low energy lamps emit light that in
some cases may interfere with the IR signal used by remote controls.
Note that metallic surfaces and objects can interfere with the operation of Wi-Fi and/or Bluetooth
®
wireless technology.
If the remote control is not working properly, try altering the position of the set-top box relative to the remote control.If the
Wi-Fi connection is not working properly, try altering the position of the set-top box relative to the Wi-Fi access point.
Federal Communication Commission Interference Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harm-
ful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to
correct the interference by one of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modications not expressly approved by the party responsible for compliance could void the user’s authority to
operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Operations in the 5.15-5.25GHz band are restricted to indoor usage only.
Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and
operated with minimum distance 20cm between the radiator & your body.
VIP4402W OVERVIEW
Front/Top
A/V (audio/video) & Mini-Toslink
For connection to TV set or audio
equipment (Standard Denition
analog video and analog audio
+ optical digital audio). Use this
connector only if your TV does
not have HDMI or if you want to
connect digital audio to a home
cinema receiver via Mini-Toslink.
Note that the analog video output
is disabled when HDMI is
connected.
STANDBY BUTTON
• Press to switch between
standby and active.
Ambient operating temperature 32-104° F at 0-95% non condensing humidity.
Voltage 100-120 V ~, 50-60 Hz
Power supply unit This Class III product, VIP4402W, shall be powered by the
Limited Power Supply that is provided together with the
product.
Maximum power consumption 7.2 W
©2016 ARRIS Enterprises, LLC. All rights reserved. No part of this publication may be reproduced in any form or by any
means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission
from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content
from time to time without obligation on the part of ARRIS to provide notication of such revision or change. ARRIS and the
ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document
to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in
the marks and names of others.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro Logic and the double-D symbol are regis-
tered trademarks of Dolby Laboratories.
The Bluetooth
®
word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks
by ARRIS is under license.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied
warranties of merchantability and tness for a particular purpose. ARRIS may make improvements or changes in the
product(s) described in this manual at any time. The capabilities, system requirements and/or compatibility with third-party
products described herein are subject to change without notice. This installation guide is produced by the manufacturer
in the English language. Operators may elect to translate the installation guide. Any translated version of the installation
guide is created purely for the convenience of the operator and end user, and the English language version is controlling
and shall prevail. ARRIS hereby disclaims all liability for any translated versions of the installation guide created by an op-
erator, for but not limited to, the content of any translated installation guide, the accuracy of the translation and any issues
arising as a result of the translated installation guide, whether they be of an end user nature, legal nature or otherwise.
Caring for the Environment by Recycling
When you see this symbol on an ARRIS product, do not dispose of the product with
residential or commercial waste. Some countries or regions, such as the European
Union, have set up systems to collect and recycle electrical and electronic waste
items. Contact your local authorities for information about practices established for
your region.
Please recycle product packaging and this document.
Open Source Software Information
For instructions on how to obtain a copy
of any source code being made publicly
available by ARRIS related to software
used in this ARRIS product you may send
your request in writing to:
ARRIS
Software Pedigree Operations
2450 Walsh Avenue
Santa Clara, CA 95051
USA
The ARRIS website opensource.arris.com
also contains information regarding use
of open source. ARRIS has created the
opensource.arris.com site to serve as a
portal for interaction with the software
community-at-large.
USB
For connection to external devices
according to the instructions from
your service provider.