Touchstone DG1680 Data Gateway User Guide Release 16 STANDARD 1.
Touchstone DG1680 Data Gateway User Guide Release 16 STANDARD 1.3 ARRIS Copyrights and Trademarks ©ARRIS Enterprises, Inc. 2015 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”).
Table of Contents Chapter 1. Overview.............................................................................. 5 Introduction ................................................................................................. 5 Getting Support ............................................................................................ 6 Chapter 2. Safety Requirements ............................................................... 7 FCC Part 15 ..........................................................
TCP/IP Configuration for Windows Vista ............................................................. 27 TCP/IP Configuration for Windows 7 or Windows 8 ................................................ 27 TCP/IP Configuration for MacOS X .................................................................... 28 Chapter 6. Using the Data Gateway .......................................................... 29 Setting up Your Computer to Use the Data Gateway ..............................................
Chapter 1 Overview Introduction Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone DG1680 Data Gateway brings it all to you faster and more reliably. The Touchstone DG1680 Data Gateway provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The DG1680 also provides 802.
Chapter 1: Overview Getting Support If you need assistance with your ARRIS product please contact your cable company. For additional technical information and product User Guides please visit the ARRIS Support website at http://www.arris.com/consumer. Release 16 STANDARD 1.
Chapter 2 Safety Requirements The ARRIS Data Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only! Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocution.
Chapter 2: Safety Requirements Ensure proper ventilation. Position the Data Gateway so that air flows freely around it and the ventilation holes on the unit are not blocked. Do not mount the Data Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories.
Chapter 2: Safety Requirements For Mexico The operation of this equipment is subject to the following two conditions: (1) This equipment or device cannot cause harmful interference and (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Release 16 STANDARD 1.
Chapter 3 Getting Started About Your New Data Gateway The Touchstone DG1680 Data Gateway is DOCSIS compliant with the following features: Speed: much faster than dialup or ISDN service; up to twenty four times faster than DOCSIS 2.0 cable modems. Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can be used simultaneously Compatibility: • Data services: DOCSIS 3.0 compliant and backward-compatible with DOCSIS 2.0 or 1.
Chapter 3: Getting Started Coaxial cable (coax): This is a round cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV. You can buy coax from any electronics retailer and many discount stores; make sure it has connectors on both ends. There are two types of connectors, slip-on and screw-on; the screw-on connectors are best for use with your Data Gateway. The coax should be long enough to reach from your Data Gateway to the nearest cable outlet.
Chapter 3: Getting Started Do you have any special system requirements or files that I need to download after I am connected? When can I start using my Data Gateway? Do I need a user ID or password to access the Internet or my e-mail? System Requirements The Touchstone Data Gateway operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking.
Chapter 3: Getting Started About this Manual This manual covers the Touchstone DG1680 Data Gateway. The model number is on the label affixed to the Data Gateway. 1. Model Number 2. Security Label What about Security Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system.
Chapter 3: Getting Started Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, your cable company may suspend your account to protect the rest of the network.
Chapter 3: Getting Started Both If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Release 16 STANDARD 1.
Chapter 4 Installing and Connecting your Data Gateway Before you start, make sure that: You have contacted your cable company and verified that they provide data service using standard DOCSIS technology. You have all the Items You Need (page 10). Cable and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one. If you have ordered service, your cable company should configure the Data Gateway automatically.
Chapter 4: Installing and Connecting your Data Gateway Front Panel The front of the Data Gateway has the following indicators. 1. Power: indicates whether AC power is available to the unit. 2. US/DS: indicates upstream/downstream connectivity. 3. Online: indicates internet data transmission status. 4. 2.4 GHz: indicates the status of the 2.4 GHz wireless LAN. 5. 5 GHz: indicates the status of the 5 GHz wireless LAN. 6.
Chapter 4: Installing and Connecting your Data Gateway 9. USB: USB host connector - future support for external USB devices. Rear Panel The rear of the Data Gateway has the following connectors and controls. 1. Reset button: resets the Data Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button. 2. Ethernet (1 - 4): connectors for use with a computer LAN port. 3. Cable: connector for the coaxial cable. 4. Power: connector for the power cord.
Chapter 4: Installing and Connecting your Data Gateway Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Data Gateway: Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Data Gateway that extension cords are not required. Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum.
Chapter 4: Installing and Connecting your Data Gateway interference with other networks and make it harder for unwanted users to find and connect to your network. Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Connecting the Data Gateway 1. Connect one end of the coax cable to the cable outlet or splitter, and the other end to the Data Gateway’s Cable connector (3).
Chapter 4: Installing and Connecting your Data Gateway network, MoCA filters must be installed on any legacy client devices. Your cable company will install these filters for you. 2. Insert the plug from the power cord into the Power connector on the back of the Data Gateway (4) and insert the power cord into a convenient AC outlet. The Power light on the front of the Data Gateway lights up, then flashes once (refer to the LED tables shown in Using the Data Gateway).
Chapter 4: Installing and Connecting your Data Gateway Note: You must set up your computer and other client devices to work with the security settings on the DG1680. Refer to the documentation for your client device for instructions on setting security. On most computer systems you only need to select the network name (SSID) device and enter the encryption key.
Chapter 4: Installing and Connecting your Data Gateway Note: The default user name is “admin”. The default password is “password”, in lower case letters. 4. Enter the user name and password and click the Apply button to log in. The System Basic Setup screen displays. 5. Use the online help information to set configuration parameters as required.
Chapter 4: Installing and Connecting your Data Gateway 3. Check the Enable Parental Controls checkbox and click the Apply button. 4. Configure any or all of the following parental controls: Trusted MAC Addresses: Enter the MAC addresses of any “trusted” computers on the network and click the Apply button. You can add two trusted computers. Once added, these trusted computers will not be affected by the parental control settings.
Chapter 4: Installing and Connecting your Data Gateway Add Web Site Filter Dialog Box Adding a Keyword or Web Site Filter a. Enter the keyword in the Keyword field or web site URL address in the Web Site field. b. Click the checkboxes for the days you want access blocked, or click the All Week checkbox for all week. c. Set the start time and end time during the specified days (24-hour clock). (0:00 until 0:00 indicates all day, or just click the All Day checkbox.) d.
Chapter 5 Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Data Gateway.
Chapter 5: Configuring Your Ethernet Connection 2. Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. 3. Click Properties. 4. Select TCP/IP by clicking it one time. Then click Properties. 5. Click the General tab. Then click Obtain an IP address automatically and click OK. 6. Click OK to accept the new settings, and OK again to close the Properties window. 7.
Chapter 5: Configuring Your Ethernet Connection 5. Click Properties to open the Properties window. 6. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays. 7.
Chapter 6 Using the Data Gateway This chapter describes the controls and features available on the Data Gateway, and covers basic troubleshooting procedures. Setting up Your Computer to Use the Data Gateway (page 29) Indicator Lights for the DG1680 (page 30) Using the Reset Button (page 32) Resetting the Router to Factory Defaults (page 33) Setting up Your Computer to Use the Data Gateway Follow the instructions in the information packet supplied by your cable company.
Chapter 6: Using the Data Gateway Indicator Lights for the DG1680 The Data Gateway has LED indicator lights to assist in troubleshooting. 1. Power 2. US/DS 3. Online 4. 2.4 GHz WiFi 5. 5 GHz Wi-Fi 6. MoCA 7. WPS 8. WPS Button 9. USB port Patterns: Normal Operation (LAN) The following table shows light patterns for the Ethernet, MoCA and wireless LANs during normal operation. Release 16 STANDARD 1.
Chapter 6: Using the Data Gateway Mode AC Power Ethernet (LEDs on rear panel connector) 2.
Chapter 6: Using the Data Gateway Cable Modem Startup Sequence US/DS Online Description Slow Flash (1/second) Off Downstream acquisition in progress On (until Upstream acquisition starts) Off Downstream acquisition completed Fast Flash (3/second) Off Upstream acquisition in progress Slow Flash (during acquisition) On On (when modem IP address obtained) Upstream acquisition completed, ready for service Using the Reset Button Use the Reset button (1), on the back of the Data Gateway, to reset
Chapter 6: Using the Data Gateway 1. Reset button 2. Ethernet (1 - 4) 3. Cable 4. Power Resetting the Router to Factory Defaults To reset the router to factory defaults, press and hold the Reset button (1) on the back of the Data Gateway for more than fifteen seconds. This restores the wireless setup configuration and router configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access. Release 16 STANDARD 1.
Chapter 7 Troubleshooting The Data Gateway is plugged in, but the Power light is Off Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel.
Chapter 7: Troubleshooting Change your security mode to “disabled”. Enable one of the other security modes as soon as you find the problem. A misconfiguration could lock out all access to the Data Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults (page 33). My wireless Internet connection stops working sometimes This is usually caused by interference. Two common sources are 2.4GHz “remote” telephones and microwave ovens.
Glossary C Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable. Coaxial cable (coax) A thin wire, used to connect your television and Data Gateway to the cable TV system. You can buy coax from any electronics retailer and many discount stores. CPE Customer Premise Equipment. This is the equipment that is plugged in to the Data Gateway; typically a computer or hub.
G M Gateway MAC address The device, usually a router, that connects devices on a given IP subnet to other IP subnets. A number that uniquely identifies any device connected to a network. Your cable company uses your Data Gateway’s MAC address to authorize access to the Internet. The MAC address is printed on a label on the bottom of your Data Gateway. H Headend The “central office” in an HFC network. The headend houses both video and data equipment.
connected to the cable outlet that you want to use for your Data Gateway. You can buy a splitter from any electronics retailer and most discount stores. SSID Service Set IDentifier. A string of text (up to 32 characters long) that uniquely identifies a wireless LAN. Switched outlet A power outlet that may be turned on and off using a wall switch. Usually intended for lamps. Avoid plugging your computer or Data Gateway into a switched outlet to avoid disruptions.
Touchstone DG1680 Data Gateway User Guide Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.
