Wired Video Doorbell User Manual
Contents 1. Get to Know Your Arlo Video Doorbell 5 Video Doorbell front view..............................................................................................5 Video Doorbell rear view................................................................................................6 Installation requirements................................................................................................6 Get the Arlo app............................................................................
Video Doorbell Change the order of the camera feeds......................................................................23 Motion detection activity zones...................................................................................24 View recordings and snapshots..................................................................................25 Download recordings...................................................................................................26 5.
Video Doorbell Use Bypass mode for the Power Kit............................................................................53 The chime doesn’t ring when I press the doorbell...................................................54 Video Doorbell LED doesn’t light...............................................................................54 Power interruption notification....................................................................................55 Remove the Video Doorbell from its mount..........
1. Get to Know Your Arlo Video Doorbell The Arlo Video Doorbell lets you get notifications when motion is detected and view live video on your phone. Get the bigger picture of what’s at your door, from head to toe or a package on the ground. Even see clearly in low light with night vision. Speak to visitors with two-way audio or use pre-recorded quick reply messages when you’re busy. Arlo Video Doorbell uses your existing doorbell wiring for continuous power. Features: • HD Video.
Video Doorbell Video Doorbell rear view Reset button (pinhole) Wiring screws Installation requirements To install your Arlo Video Doorbell, you need: • A wired doorbell and chime with existing electrical wiring • Voltage between 16V AC and 24V AC, and a 10VA transformer Follow the instructions in the Arlo app to connect the Arlo Video Doorbell to your home’s existing doorbell wiring. If you need further help, contact a local electrician or professional to assist you.
Video Doorbell Do more with Arlo You can add these options, which are sold separately: • Add more Arlo cameras and devices. Cover more areas in and around your home by adding cameras, security lights, and more. • Upgrade your Arlo subscription. For more information,visit What are the available Arlo subscription plans and how much cloud recording is available?. FAQs • Does the Arlo Video Doorbell require a SmartHub or base station? No. You can connect your Arlo Video Doorbell directly to your home’s 2.
2. Get Started You can install the Arlo Video Doorbell yourself, or contact a local electrician or professional to assist you. Arlo has partnered with HelloTech in the US to provide nationwide professional installation services for the Arlo Video Doorbell. For more information, visit www.HelloTech.com/arlo. Note: In some regions, a transformer is included in the package with the Arlo Video Doorbell. It is recommended that the transformer be installed by a professional electrician.
Video Doorbell Use a multimeter to check the voltage of a transformer 1. Disconnect your existing doorbell. To do this, unmount or unscrew your existing doorbell to expose the wiring or AC terminals on the back. 2. Set your multimeter to AC (the V with a wavy line on top or next to it). 3. Connect the two probes from the multimeter to the wires from your doorbell. 4. Read the voltage level on your multimeter’s display.
Video Doorbell • In the crawl space under your house Use the Arlo app for installation and setup You must use the Arlo app to install and set up your Arlo Video Doorbell. The Arlo app guides you through installation and setup: 1. Create your Arlo account. You use the same account to manage all your Arlo devices. 2. Follow the instructions in the Arlo app to install and set up your Arlo Video Doorbell.
Video Doorbell 3. Follow the specific instructions in the Arlo app for how to connect the Power Kit wires to your chime. If your chime is more complex than two or three wires, then you might need to consult a professional electrician. 4. Place your Power Kit in the chime box. Make sure to place the Power Kit in a safe spot in the chime box that won’t interfere with the operation of the chime. See the suggested placements and areas to avoid, as illustrated in the Arlo app.
Video Doorbell Installing with an angled mounting plate depends on the position of the doorbell and the walkway to your home. The angled mounting plate lets you install your doorbell so that it is angled toward the left or angled toward the right. 4. Follow the instructions in the Arlo app to connect the wires and install your doorbell. Arlo Video Doorbell Angled mounting wedge (optional) Mounting plate 5. Turn on power at the breaker. 6. Check the LED on the front of your Arlo Video Doorbell.
Video Doorbell To connect wire extensions to your Arlo Video Doorbell: 1. Remove the rubber ends from the wire extensions. 2. Attach a wire extension to one of your existing doorbell wires. To do this, connect the wire end of the wire extension (not the prong end) to your existing doorbell wire and twist the wires together securely. 3. Attach the second wire extension to the other doorbell wire. 4. Place the fasteners on top of the connected wire ends, and twist the fasteners.
Video Doorbell Video Doorbell LED The LED is on the outside of your doorbell and indicates how the doorbell is operating. The following sections describe how the LED works if you didn’t change the default LED settings. Note: For information about changing the LED behavior, see Control the LED on page 19. LED during setup • Off. The doorbell is not receiving power. Check that the power at the breaker is on. Check that the wiring to the doorbell is secured. • Solid white.
Video Doorbell Tips for optimal WiFi performance The distance between WiFi devices can affect the WiFi signal: • Maximum recommended distance. We recommend that you place your WiFi router within 300 feet (90 meters) from the Arlo Video Doorbell. The maximum line-of-sight range of 300 feet is reduced by each wall, ceiling, or other major obstruction between the doorbell and the router. • Minimum recommended distance.
Video Doorbell Control when your doorbell detects motion You control when your Arlo Video Doorbell detects motion and the rules it uses to record and alert you by selecting a mode. The Arlo app comes with four modes: • Armed • Disarmed • Schedule • Geofencing You can customize each mode and you can also create custom modes. For information, see Chapter 6. Modes, Rules, and Alerts on page 39.
3. Use Your Video Doorbell Answer your Video Doorbell from your smartphone When a visitor presses your Arlo Video Doorbell, your mobile device receives a video call through an Internet connection. You must install the Arlo app on your smartphone and you must be logged in to the Arlo app. The caller displays as the name you gave to your Arlo Video Doorbell. You can accept or decline the call the same way you do for other calls that you receive on your smartphone.
Video Doorbell 3. To talk to the visitor, speak into your phone as you normally do. You can also tap a button to toggle between hands-free and earpiece mode, play a quick reply message for the visitor, or mute your sound. 4. To toggle between hands-free and earpiece mode, tap the speaker button. 5. To play a quick reply message, tap the message icon and select a message from the list. 6. To mute yourself so that the visitor doesn’t hear sound, tap the microphone button. 7. When you’re finished, tap End.
Video Doorbell Play a message from a visitor If a visitor leaves a message after pressing your doorbell, the message is saved in your Arlo library. 1. Open the Arlo app. 2. Tap Library. 3. Tap the doorbell recording. Turn Silent mode on and off Silent mode stops incoming calls and chimes. To turn Silent mode on and off: 1. Open the Arlo app. 2. Tap the gear icon next to the Arlo Video Doorbell. 3. Tap Silent Mode. 4. Tap On or Off. Turn the Video Doorbell off and on 1. Open the Arlo app. 2.
Video Doorbell 4. Tap Breathe LED on Motion Detection to enable or disable this setting. When Breathe LED is enabled, the LED lights in a slow breathing pattern when motion is detected. When this setting is disabled, the LED remains off when motion is detected. 5. Tap LED on Call Accepted to enable or disable this setting. When this setting is enabled, the LED lights solid white when a video call is accepted and active. When this setting is disabled, the LED remains off when a call is accepted.
4. View and Record Videos When you open the Arlo app, the Devices page displays your video doorbell feed. Tap to turn the siren on and off. Live camera feed from the doorbell to begin streaming Tap Play or Stop to stop. Number of new recordings Tap to view device settings for the doorbell Motion detection is on. Tap a button to go to Devices, Library, Modes, or Settings.
Video Doorbell View your Video Doorbell’s camera feed 1. Open the Arlo app. 2. Tap Play on the camera feed. The camera feed updates and camera feed icons display. 3. To stop viewing and listening to the live feed, tap Stop . Pan and zoom video You can pan and zoom to focus in on the high-definition details of any live or recorded video. Just pinch and drag any image as you do with photos on your smartphone.
Video Doorbell Take a snapshot from live video 1. Open the Arlo app. 2. Tap the camera feed image. 3. Tap Snapshot . The snapshot is saved in your library. Talk and Listen The Video Doorbell includes a microphone that allows you to talk and listen. 1. Open the Arlo app. 2. Tap the camera feed image. 3. Tap the microhone icon . 4. The first time you use Talk and Listen, allow Arlo to use your phone’s microphone. 5. Tap the microphone button.
Video Doorbell Motion detection activity zones With an Arlo Smart subscription, you can designate zones within the doorbell camera view where you want the camera to detect and record motion. Add an activity zone 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select the Arlo Video Doorbell. 4. Under VIDEO, tap Activity Zones. 5. Tap +. An activity zone box displays in the camera feed image. 6. Move the zone to the desired position in the camera feed image. 7.
Video Doorbell Delete an activity zone 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select the Arlo Video Doorbell. 4. Under VIDEO, tap Activity Zones. 5. Tap a zone to select it. 6. Delete the device. On an iOS device, slide the motion detection zone to the left and tap Delete. On an Android device, slide the motion detection zone to the left. View recordings and snapshots With an Arlo Smart plan, your recordings and snapshots are stored in your Arlo library.
Video Doorbell Use the filter You can use the filter to find and view recordings based on criteria that you select. 1. Open the Arlo app. 2. Tap Library. 3. Tap Filter in the upper left corner of the page. 4. Tap the filtering criteria that you want to use. 5. Tap Done. Turn off the filter 1. Open the Arlo app. 2. Tap Library. 3. Tap Filter in the upper left corner of the page. 4. Tap Reset. 5. Tap Done. Download recordings 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Download. 5.
Video Doorbell Share recordings 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Share. 5. Share the file. Donate recordings for research You can donate video or snapshot files to Arlo to use for research and development of Arlo products. 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Donate. 5. Tap OK to confirm. Delete recordings 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Delete. 5. Tap OK to confirm.
5. Change Your Settings Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https://my.arlo.com/#/login in the address bar of the browser. Two-step verification Two-step verification helps protect your account by adding another layer of security when you log in to your Arlo account. Arlo will verify your identity anytime you sign in with a new device.
Video Doorbell Set up two-step verification 1. Open the Arlo app. 2. Tap Settings. 3. In the ACCOUNT section, select Profile > Login Settings > Two-Step Verification. 4. Tap the switch next to Enable. 5. Select your verification method. Note: Your Arlo account email is an automatic back-up option. 6. Follow the instructions in the app to complete your two-step verification setup. Add a phone number or device to two-step verification 1. Open the Arlo app. 2. Tap Settings. 3.
Video Doorbell Use face or fingerprint authentication You can use Touch ID® or Face ID® with a compatible Apple device. With a compatible Android device, you can use fingerprint authentication. Your device must meet the following minimum requirements: • Apple devices: iOS version 10.3 or higher A Touch ID compatible device (iPhone 5s, iPad Air 2, or newer) A Face ID compatible device (iPhone X, iPad Pro 2018, or newer) • Android devices: Android OS version 6.
Video Doorbell Customize your profile You can enter your name, add a profile photo and home address, and opt-in or optout of Arlo news and support updates. Add a profile picture 1. Open the Arlo app. 2. Tap Settings. 3. In the ACCOUNT section, select Profile > Edit Profile. 4. Tap the profile picture at the top of the page. 5. Select Take Photo or Choose from Library. Note: If you already have a profile picture, you can also select Remove Current Photo. 6. Upload your preferred profile picture. 7.
Video Doorbell 4. Enter your old password. 5. Enter a new password and then confirm it. 6. Tap Change Password. Your new password is saved. Reset a forgotten password If you forgot your Arlo password, you can reset it with a verified email address. 1. Open the Arlo app. 2. Tap Forgot Password?. 3. Enter your email address. 4. Tap Send Email. An email is sent from alerts@arlo.com to your verified email address. 5. Tap the link provided in that email. 6. Enter a new password. 7. Tap Submit.
Video Doorbell Friends who are granted access rights can also: • Play and pause video footage. • Record video footage. • Mute the speaker. • Access and change modes. • View motion detection statuses. • Manually record. • Take snapshots. • Mark as a favorite, share, download, and delete video footage. • Use a camera’s microphone. Add a friend 1. Open the Arlo app. 2. Tap Settings. 3. Under ACCOUNT, tap Grant Access. 4. Tap Add or +. 5.
Video Doorbell 4. Tap the friend, and tap Edit . 5. Tap cameras to select or deselect them. 6. Tap Allow Access Rights. Selecting Allow Access Rights allows this friend to change your account and camera settings. 7. Tap Done. Delete a friend 1. Open the Arlo app. 2. Tap Settings. 3. Under ACCOUNT, tap Grant Access. 4. Select the friend, and tap Edit . 5. Tap Delete Friend. 6. Tap Yes. Change the time zone 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the Arlo Video Doorbell. 4.
Video Doorbell Change the doorbell name 1. Open the Arlo app. 2. Tap the gear icon next to the Arlo Video Doorbell. 3. Tap Edit next to the doorbell name. 4. Enter a new name. Names are limited to 32 characters. 5. Tap Save. Change the type of chime the doorbell triggers You can set your Arlo Video Doorbell to trigger a mechanical, digital, or no chime when someone presses the doorbell button.
Video Doorbell 3. Tap Video Settings. 4. Move the slider to increase or decrease the video brightness. Change the video quality This change takes effect on the next video stream or motion recording. 1. Open the Arlo app. 2. Tap the gear icon next to the Arlo Video Doorbell. 3. Tap Video Settings > Video Quality. 4. Tap to select 1536sq, 1080sq, or 720sq. Turn night vision on and off When night vision is enabled, the camera automatically turns on infrared (IR) LEDs to record in low-light conditions.
Video Doorbell Change the audio settings You can adjust the settings to turn the microphone on and off and adjust the speaker. These settings take effect whether or not the microphone and speaker are enabled for live-streaming and motion recording. Note: Controls for the speaker and microphone settings of your mobile phone during a doorbell video call are set up within Call Settings. See Change the call settings on page 20. To change the audio settings: 1. Open the Arlo app. 2.
Video Doorbell 4. Tap Device Info. Remove a device from your account 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the device. 4. Scroll down and tap Remove Device. Restart the Video Doorbell from the Arlo app 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Scroll down to the bottom of the page and tap Restart.
6. Modes, Rules, and Alerts Modes and rules let you tell your Arlo system what to do in different situations. For example, you can set your Arlo system to record a video when it detects motion and send you an email alert. Modes Arlo modes give you control over how your cameras respond to motion or sound. For example, you probably don’t want to receive an alert about motion in the living room while you’re doing yoga there.
Video Doorbell Select a mode You can select a mode or set modes to activate according to a schedule. 1. Open the Arlo app. 2. Tap Mode. 3. Tap the Arlo Video Doorbell. A list of modes displays. 4. Tap a mode to activate it. The mode that you selected turns on immediately. The mode stays active until you change it. Mute Notifications Mute Notifications temporarily silences push notifications to your mobile device, while videos continue to be recorded.
Video Doorbell Rules for modes Each mode uses one or more rules to control your Arlo system. You can set these options. • Trigger device. The trigger device is the camera that detects motion or sound. You can adjust the motion and sound sensitivity to minimize false alarms. • Action device. The action device responds to motion or sound detection on the trigger device. For example, you might want your backyard camera or your driveway camera to trigger your door camera to start recording video.
Video Doorbell 3. Tap the Arlo Video Doorbell. 4. Tap Edit next to the mode. 5. Under Then do the following, tap Edit next to Record video. 6. Select Record until activity stops (up to 300 sec). Manage alerts Arlo can push notifications to your smartphone, send you email alerts, or do both. To receive Arlo notifications on your phone, you must install the Arlo app on your phone. Note: If you log out of the Arlo app on your smartphone or mobile device, you will stop receiving push notifications. 1.
Video Doorbell Add a schedule 1. Open the Arlo app. 2. Tap Mode. 3. Tap the Arlo Video Doorbell. 4. Tap Schedule 5. Tap Edit . next to Schedule. 6. Tap + Add. 7. Set the days and times for your new schedule. Note: To add an overnight schedule such as 8:00 p.m. to 6:00 a.m., you need to add two separate schedules. First, add 8:00 p.m. to 11:59 p.m., then add 12:00 a.m. to 6:00 a.m. 8. Tap Done. Edit a schedule 1. Open the Arlo app. 2. Tap Mode. 3. Tap the Arlo Video Doorbell. 4. Tap Schedule 5.
Video Doorbell Geofencing accuracy For accuracy, geofencing uses a combination of GPS, cellular data, and WiFi data. The local environment affects geofencing: • In urban environments, where the cell towers and WiFi routers are more dense, geofencing accuracy can reach 100–200 meters. Note: If you live in a skyscraper, geofencing might not work reliably due to GPS inaccuracies. Using the Large radius setting might help.
Video Doorbell Set up geofencing for the first time and set up modes 1. Open the Arlo app. 2. Tap Mode. 3. Tap the Arlo Video Doorbell. 4. Tap Geofencing . 5. Allow the Arlo app to use your mobile device’s location. Geofencing works only if Arlo can locate your mobile device. The Location Address page displays your current address. 6. To change the radius setting, tap Radius and select a radius size.
Video Doorbell geofence, triggering the home state and your cameras are disarmed. If one person leaves, but another is still home, the cameras stay disarmed in the home state until the last person leaves (last out). We recommend that you enable geofencing only for the mobile device that each person carries every day. For example, if you use a smartphone and a tablet, and you take your phone when you leave, set your phone as an enabled device in your Geofencing settings.
Video Doorbell The device location displays as either In Zone, Out of Zone, or Unavailable (if there’s an issue contacting that device). 7. To disable geofencing, tap the mobile device again. The check mark disappears when geofencing is disabled. For more information, see Set up Arlo Geofencing on page 43. Custom modes You can add modes in addition to the modes that come with the Arlo app and give the new modes custom names, such as Vacation. You can create one rule for each mode.
Video Doorbell This is the Arlo device that performs an action when the trigger device detects motion or sound. You can select the same Arlo device you’re using as a trigger or a different Arlo device. 11. Select an action and tap Next. You can select Record video,or Do nothing. If you’re using a computer web browser, you can also specify the recording time setting. 12. Select the notifications for Arlo to send when motion or audio is detected and then tap Next. 13. Review your settings and tap Save.
Video Doorbell 9. Tap Next The Motion Settings page shows your settings in Then do the following. 10. Tap Done.
7. Troubleshooting Video Doorbell doesn’t scan the QR code in the Arlo app during setup During setup, your doorbell must scan a QR code from the Arlo app. If your doorbell doesn’t emit a chime noise, then the QR code was not successfully scanned. If this situation occurs, try the following: • Scan the QR code in an evenly lit area. Avoid scanning the QR code in the dark or in direct sunlight.
Video Doorbell The Arlo app doesn’t find the doorbell during setup After your doorbell scans the QR code in the Arlo app during setup, the Arlo app attempts to discover your Arlo Video Doorbell on the same WiFi network that your phone is connected to. Since the doorbell connects to 2.4 GHz WiFi networks, during setup you must connect your phone to the same 2.4 GHz WiFi network. If the Arlo app doesn’t discover your doorbell during the setup process: 1. Check the doorbell LED to see what went wrong.
Video Doorbell Connect your mobile device to a 2.4 GHz WiFi network during setup Your Arlo Video Doorbell can only connect to a 2.4 GHz WiFi network. Many routers broadcast WiFi networks in both 2.4 GHz and 5 GHz bands, so your phone might connect to the 5 GHz WiFi band. During setup, connect your phone to your 2.4 GHz WiFi network, then connect your Video Doorbell to that same 2.4 GHz WiFi network. Find your 2.
Video Doorbell Connect your Android device to a 2.4 GHz network 1. Unlock your device and tap Settings. 2. Tap Network & Internet > Wi-Fi. 3. Turn on WiFi by tapping Use WiFi at the top. 4. Select a 2.4 GHz WiFi network. This is commonly indicated by a 2, 2.4, or 2G at the end of the network name. 5. If prompted, enter the password for the network. When you are connected to the WiFi network, the word Connected appears under the network name.
Video Doorbell The chime doesn’t ring when I press the doorbell If your existing chime doesn’t ring when someone presses your Video Doorbell, your Video Doorbell or Power Kit might not be wired correctly, or the temperature of your Arlo Video Doorbell might be too high. If your Arlo Video Doorbell won’t ring: • Make sure that the Power Kit is correctly wired to your existing chime. For more information, see Install the Power Kit in your chime box on page 10.
Video Doorbell 3. The Power Kit is correctly wired to your doorbell chime. 4. Your Video Doorbell is wired correctly. 5. The voltage of your doorbell transformer is between 16-24V AC. If you have checked all these troubleshooting options, and the doorbell LED is still off, consult an electrician to confirm whether your home is compatible with the Arlo Video Doorbell.
Video Doorbell Reset the Video Doorbell Resetting your Video Doorbell returns it to default settings. Your doorbell is also removed from your Arlo account when you reset it. This means that you must use the Arlo app to add and set up your Video Doorbell after a reset. Use a paperclip or the release pin that came with your Video Doorbell. Release pin 1. If you already installed your Video Doorbell, remove it from the mount so that you can access the rear of the Video Doorbell.
Video Doorbell Can’t see video streams in a browser The Arlo web client uses the Adobe Flash plug-in to display your camera streams in a browser. Make sure that your browser isn’t blocking the plug-in and that you’re using the latest version of Adobe Flash. Your router might be blocking the ports to which Arlo sends data. To make sure that Arlo can stay connected, you must keep ports 443 and 80 open on your router. Also see the following sections WiFi signal interference and Out of range.
Video Doorbell 3. Select the Arlo Video Doorbell. A list of modes displays. 4. Tap Edit next to Armed. 5. Tap Edit next to the rule. 6. Under Alert, make sure that the Push Notification check box is selected. 7. If you made changes, tap Save. Check the Arlo app notification settings on an iOS device Make sure that you allow the Arlo app to receive push notifications. The Arlo app push notifications might be disabled on your iOS device. 1. Tap the Settings icon for your iOS device. 2.
Video Doorbell Troubleshoot Arlo Geofencing Each Arlo user has a unique setup environment. These are the most common geofencing issues: • Your mobile device isn’t sharing its location information with Arlo. See Prepare your mobile device for geofencing on page 44. • Away mode isn’t triggered when you leave because an extra mobile device that’s enabled for geofencing is still in the Device Location. See Geofencing with multiple mobile devices on page 45.
Support For product updates and web support, visit http://www.arlo.com/en-us/support/. Arlo Technologies, Inc. 2200 Faraday Ave. Suite 150 Carlsbad, CA 92008 USA Document publication date: December 2019 PN 202-50004-01 Trademarks © Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. Amazon and all related logos are trademarks of Amazon.
