DRAFT Essential Video Doorbell Wire-Free AVD2001 User Manual
DRAFT Contents 1. Get to Know Your Doorbell 5 Front view............................................................................................................................................... 5 Rear view................................................................................................................................................ 6 If you choose to wire your doorbell..................................................................................................
Essential Video Doorbell Wire-Free DRAFT Take a snapshot from live video...................................................................................................... 23 Talk and Listen.................................................................................................................................... 23 Change the order of the camera feeds........................................................................................... 23 Motion detection activity zones...................
Essential Video Doorbell Wire-Free 8. DRAFT Arlo Connect 48 Use Arlo with Amazon Alexa............................................................................................................. 48 Add your doorbell to the Google Assistant app........................................................................... 49 Use Arlo with IFTTT............................................................................................................................ 50 9.
DRAFT 1. Get to Know Your Doorbell The wire-free Arlo Essential Video Doorbell can be powered by a rechargeable battery or hardwired. Connect directly to WiFi for and use the Arlo app for setup. When motion is detected, receive notifications and view live video from your phone. See what’s at the door, from head to toe or a package on the ground during the day or in low light with night vision, without opening your door.
Essential Video Doorbell Wire-Free DRAFT Rear view Reset button (pinhole) Wiring screws FOR POSITION ONLY If you choose to wire your doorbell If you choose to wire your wire-free Essential Video Doorbell, the voltage must be 8 – 24VAC and a 10VA transformer is required. If your voltage doesn’t meet the power requirements, and you need to install or upgrade a transformer, contact a licensed electrician or visit arlo.com for information about installation services. Get the Arlo app Download the Arlo app.
Essential Video Doorbell Wire-Free DRAFT Do more with Arlo You can add these options, which are sold separately: • Add more Arlo cameras and devices. Cover more areas in and around your home by adding cameras, security lights, and more. • Upgrade your Arlo subscription. For more information,visit What are the available Arlo subscription plans and how much cloud recording is available?.
DRAFT 2. Get Started Charge the battery Your wire-free Esential Video Doorbell comes with a rechargeable battery. We recommend that you charge the battery to 100% before you install the doorbell. To charge the battery: 1. Connect the battery charging cable to the rechargeable battery. The charging cable works with most power adapters. 2. Charge the battery to 100%. The battery LED lights red during charging, then turns green when the battery is fully charged.
Essential Video Doorbell Wire-Free DRAFT Tips for optimal WiFi performance The distance between WiFi devices can affect the WiFi signal: • Maximum recommended distance. We recommend that you place your WiFi router within 300 feet (90 meters) from the Arlo Video Doorbell. The maximum line-of-sight range of 300 feet is reduced by each wall, ceiling, or other major obstruction between the doorbell and the router. • Minimum recommended distance.
Essential Video Doorbell Wire-Free DRAFT name might have a 5 or 5G at the end. If you changed your WiFi settings, then check the place where you saved your custom settings. • If your WiFi network name or SSID doesn’t indicate whether it’s 2.4 GHz or 5 GHz, ask your Internet service provider (ISP) or the person who set up your WiFi router. • If you have a mesh WiFi network, it uses only one WiFi network name for both WiFi bands. The doorbell finds and connects to the 2.4 GHz WiFi band.
Essential Video Doorbell Wire-Free DRAFT LED during setup • Off. The doorbell is not receiving power. Check that the power at the breaker is on. Check that the wiring to the doorbell is secured. • Solid white. The doorbell is powered on and ready for setup. • Solid amber. The doorbell isn’t receiving enough power. You might need to activate bypass mode.
Essential Video Doorbell Wire-Free DRAFT Test motion detection You can use the motion detection test to find the right motion sensitivity setting for your doorbell. 1. Open the Arlo app. 2. Tap the gear icon next to the Arlo Video Doorbell. 3. Tap Device Utilities > Motion Detection Test. 4. Move in front of the camera. During this test, the camera LED blinks white when motion is detected. 5. Move the slider to adjust the motion sensitivity level as needed. 6.
DRAFT 3. Optional: Connect a wired chime You can hardwire the wire-free Essential Video Doorbell yourself, or contact a local electrician or professional to assist you. Arlo has partnered with HelloTech in the US to provide nationwide professional installation services. For more information, visit www.HelloTech. com/arlo. Note: If the required transformer is not already installed, we recommend that the transformer be installed by a professional electrician.
Essential Video Doorbell Wire-Free DRAFT Use a multimeter to check the voltage of a transformer 1. Disconnect your existing doorbell. To do this, unmount or unscrew your existing doorbell to expose the wiring or AC terminals on the back. 2. Set your multimeter to AC (the V with a wavy line on top or next to it). 3. Connect the two probes from the multimeter to the wires from your doorbell. 4. Read the voltage level on your multimeter’s display.
Essential Video Doorbell Wire-Free DRAFT Hardwire your wire-free Essential Video Doorbell This process is optional. The wire-free Essential Video Doorbell is battery operated, but you can hardwire it if you like. Tools • A Phillips screwdriver is required to install the doorbell (not provided). • You might also benefit from having a drill, a level, and a ladder (to reach the chime). If you choose to wire your doorbell: The Arlo app guides you through hardwired installation in this order: 1.
Essential Video Doorbell Wire-Free DRAFT Use the optional wire extensions Two identical wire extensions and fasteners come in the package with yourwire-free Essential Video Doorbell. Wire extension Fastener If the existing wires for your doorbell are too short to connect your wire-free Essential Video Doorbell, you can use the wire extensions and fasteners to lengthen the wires. To connect wire extensions to your wire-free Essential Video Doorbell: 1. Remove the rubber ends from the wire extensions. 2.
DRAFT 4. Use Your Doorbell Answer your doorbell from your smartphone When a visitor presses your wire-free Essential Video Doorbell, your mobile device receives a video call through an Internet connection. You must install the Arlo app on your smartphone and you must be logged in to the Arlo app. The caller displays as the name you gave to your wire-free Essential Video Doorbell. You can accept or decline the call the same way you do for other calls that you receive on your smartphone.
Essential Video Doorbell Wire-Free DRAFT You can also tap a button to toggle between hands-free and earpiece mode, play a quick reply message for the visitor, or mute your sound. 4. To toggle between hands-free and earpiece mode, tap the speaker button. 5. To play a quick reply message, tap the message icon and select a message from the list. 6. To mute yourself so that the visitor doesn’t hear sound, tap the microphone button. 7. When you’re finished, tap End. Respond to a visitor with a Quick Reply 1.
Essential Video Doorbell Wire-Free DRAFT 2. Tap Library. 3. Tap the doorbell recording. Turn Silent mode on and off Silent mode stops incoming calls and chimes. To turn Silent mode on and off: 1. Open the Arlo app. 2. Tap the gear icon next to the wire-free Essential Video Doorbell. 3. Tap Silent Mode. 4. Tap On or Off. Turn the doorbell off and on 1. Open the Arlo app. 2. Tap the gear icon next to the wire-free Essential Video Doorbell. 3. Tap Device On.
Essential Video Doorbell Wire-Free DRAFT When this setting is enabled, the LED lights solid white when a video call is accepted and active. When this setting is disabled, the LED remains off when a call is accepted. Change the call settings 1. Open the Arlo app. 2. Tap the gear icon next to the wire-free Essential Video Doorbell. 3. Scroll down and tap Call Settings. 4. To turn the speaker on your mobile phone on and off, tap Speaker. 5. To mute the audio on your mobile phone, tap Mute. 6.
DRAFT 5. View and Record Videos When you open the Arlo app, the Devices page displays your doorbell’s camera feed. Tap to turn the siren on and off. Live camera feed from the doorbell Tap Play to begin streaming or Stop to stop. Number of new recordings Tap to view device settings for the doorbell Motion detection is on. Tap a button to go to Devices, Library, Modes, or Settings.
Essential Video Doorbell Wire-Free DRAFT View your doorbell’s camera feed 1. Open the Arlo app. 2. Tap Play on the camera feed. The camera feed updates and camera feed icons display. 3. To stop viewing and listening to the live feed, tap Stop . Pan and zoom video You can pan and zoom to focus in on the high-definition details of any live or recorded video. Just pinch and drag any image as you do with photos on your smartphone.
Essential Video Doorbell Wire-Free DRAFT Take a snapshot from live video 1. Open the Arlo app. 2. Tap the camera feed image. 3. Tap Snapshot . The snapshot is saved in your library. Talk and Listen The Video Doorbell includes a microphone that allows you to talk and listen. 1. Open the Arlo app. 2. Tap the camera feed image. 3. Tap the microhone icon . 4. The first time you use Talk and Listen, allow Arlo to use your phone’s microphone. 5. Tap the microphone button.
Essential Video Doorbell Wire-Free DRAFT Motion detection activity zones With an Arlo Smart subscription, you can designate zones within the doorbell camera view where you want the camera to detect and record motion. Add an activity zone 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select the wire-free Essential Video Doorbell. 4. Under VIDEO, tap Activity Zones. 5. Tap +. An activity zone box displays in the camera feed image. 6. Move the zone to the desired position in the camera feed image.
Essential Video Doorbell Wire-Free DRAFT Delete an activity zone 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select the wire-free Essential Video Doorbell. 4. Under VIDEO, tap Activity Zones. 5. Tap a zone to select it. 6. Delete the device. On an iOS device, slide the motion detection zone to the left and tap Delete. On an Android device, slide the motion detection zone to the left.
Essential Video Doorbell Wire-Free DRAFT Use the filter You can use the filter to find and view recordings based on criteria that you select. 1. Open the Arlo app. 2. Tap Library. 3. Tap Filter in the upper left corner of the page. 4. Tap the filtering criteria that you want to use. 5. Tap Done. Turn off the filter 1. Open the Arlo app. 2. Tap Library. 3. Tap Filter in the upper left corner of the page. 4. Tap Reset. 5. Tap Done. Download recordings 1. Open the Arlo app. 2. Tap Library. 3.
Essential Video Doorbell Wire-Free DRAFT Share recordings 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Share. 5. Share the file. Donate recordings for research You can donate video or snapshot files to Arlo to use for research and development of Arlo products. 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Donate. 5. Tap OK to confirm. Delete recordings 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Delete. 5. Tap OK to confirm.
DRAFT 6. Change Your Settings Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https:// my.arlo.com/#/login in the address bar of the browser. Two-step verification Two-step verification helps protect your account by adding another layer of security when you log in to your Arlo account. Arlo will verify your identity anytime you sign in with a new device.
Essential Video Doorbell Wire-Free DRAFT Set up two-step verification 1. Open the Arlo app. 2. Tap Settings. 3. In the ACCOUNT section, select Profile > Login Settings > Two-Step Verification. 4. Tap the switch next to Enable. 5. Select your verification method. Note: Your Arlo account email is an automatic back-up option. 6. Follow the instructions in the app to complete your two-step verification setup. Add a phone number or device to two-step verification 1. Open the Arlo app. 2. Tap Settings. 3.
Essential Video Doorbell Wire-Free DRAFT A Face ID compatible device (iPhone X, iPad Pro 2018, or newer) • Android devices: Android OS version 6.0 or higher A compatible Android device with fingerprint authentication Turn fingerprint authentication on and off for the Arlo app 1. Enable fingerprint authentication on your iPhone or Android device. 2. Open the Arlo app. 3. Tap Settings. 4. In the ACCOUNT section, select Profile > Login Settings. 5.
Essential Video Doorbell Wire-Free DRAFT 6. Upload your preferred profile picture. 7. Tap Save at the bottom of the page. Edit profile settings You can enter your name, add a profile photo and home address, and opt-in or opt-out of Arlo news and support updates. 1. Open the Arlo app. 2. Tap Settings. 3. In the ACCOUNT section, select Profile > Edit Profile. 4. Enter your profile settings. 5. Tap Save at the bottom of the page.
Essential Video Doorbell Wire-Free DRAFT 5. Tap the link provided in that email. 6. Enter a new password. 7. Tap Submit. Your password is reset. Grant access to friends You can add friends to your Arlo account. Friends can view live streams from your cameras; record video clips; view, share, mark as favorite, and delete clips from your library; and take snapshots. Friends are granted limited access to some of the settings and features of your Arlo account.
Essential Video Doorbell Wire-Free DRAFT 3. Under ACCOUNT, tap Grant Access. 4. Tap Add or +. 5. Enter your friend’s first name, last name, and email address. 6. Tap the Arlo devices that you want your friend to access. 7. To grant access rights to your friend, tap Allow Access Rights. Selecting Allow Access Rights allows this friend to change your account and camera settings. 8. Tap Send Invite. An email message is sent inviting your friend to create an Arlo account.
Essential Video Doorbell Wire-Free DRAFT 6. Tap Yes. Change the time zone 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the wire-free Essential Video Doorbell. 4. Tap Time Zone. 5. Tap a time zone. If you’re using a mobile device, your settings are saved. 6. If you’re using a computer, click Save. Video Doorbell settings You can view or change the settings for your doorbell using either of these methods: • Tap Settings > My Devices and select the doorbell.
Essential Video Doorbell Wire-Free DRAFT To change the type of chime that your wire-free Essential Video Doorbell triggers: 1. Open the Arlo app. 2. Tap the gear icon next to the wire-free Essential Video Doorbell. 3. Tap Traditional Chime. 4. Select Mechanical, Digital, or None. • Mechanical. Mechanical chimes make a traditional ding-dong sound when rung. • Digital. Digital or electronic chimes have a speaker and can play a melody or ding-dong when rung. • None.
Essential Video Doorbell Wire-Free DRAFT 1. Open the Arlo app. 2. Tap the gear icon next to the wire-free Essential Video Doorbell. 3. Tap Video Settings. 4. Tap Night Vision. 5. If you’re using an Android device, tap the slider. Turn Auto HDR on and off High dyanmic range (HDR) solves the problem with over- or under-exposed images of scenes with both bright and dark areas in the same picture. Your wire-free Essential Video Doorbell automatically determines when to use HDR.
Essential Video Doorbell Wire-Free DRAFT the speaker volume, move the Speaker Volume slider. Adjust the flicker setting The combination of certain artificial light sources and the Video Doorbell’s camera shutter speed might cause flickering or dark lines in recorded video. The default setting is Auto (60 Hz), but you can change this setting to 50 Hz. 1. Open the Arlo app. 2. Tap the gear icon next to the wire-free Essential Video Doorbell. 3. Tap Flicker Adjustment. 4. Tap a setting.
DRAFT 7. Modes, Rules, and Alerts You can arm or disarm your Arlo cameras and devices, and you can set up a schedule to automatically arm each device. When your camera is armed, it detects motion. Modes and rules let you tell your Arlo system what to do automatically in different situations. For example, you can set your Arlo system to record a video when it detects motion and send you an email alert. Arm or disarm all your Arlo devices You can arm or disarm all your Arlo devices simultaneously.
Essential Video Doorbell Wire-Free DRAFT You can customize the Armed and Schedule modes and you can add new modes. You might want to create a mode in which some motion sensors and cameras are active, but others aren’t. For example, when you’re sleeping, you might want to arm your outdoor cameras and disarm your indoor cameras. You can create different modes for the same camera, but the camera can only use one mode at a time.
Essential Video Doorbell Wire-Free DRAFT Rules for modes Each mode uses one or more rules to control your Arlo system. You can set these options. • Trigger device. The trigger device is the camera that detects motion or sound. You can adjust the motion and sound sensitivity to minimize false alarms. • Action device. The action device responds to motion or sound detection on the trigger device.
Essential Video Doorbell Wire-Free 5. Under Then do the following, tap Edit DRAFT next to Record video. 6. Select Record until activity stops (up to 300 sec). Manage alerts Arlo can push notifications to your smartphone, send you email alerts, or do both. To receive Arlo notifications on your phone, you must install the Arlo app on your phone. Note: If you log out of the Arlo app on your smartphone or mobile device, you will stop receiving push notifications. 1. Open the Arlo app. 2. Tap Mode. 3.
Essential Video Doorbell Wire-Free 4. Tap Schedule 5. Tap Edit DRAFT . next to Schedule. 6. Tap + Add. 7. Set the days and times for your new schedule. Note: To add an overnight schedule such as 8:00 p.m. to 6:00 a.m., you need to add two separate schedules. First, add 8:00 p.m. to 11:59 p.m., then add 12:00 a.m. to 6:00 a.m. 8. Tap Done. Edit a schedule 1. Open the Arlo app. 2. Tap Mode. 3. Tap the wire-free Essential Video Doorbell. 4. Tap Schedule 5. Tap Edit . next to Schedule. 6.
Essential Video Doorbell Wire-Free • DRAFT In rural areas, where cell towers and WiFi routers are sparse, geofencing accuracy can reach several hundred meters. To improve geofencing accuracy, make sure that your mobile device meets these conditions: • WiFi is turned on. • GPS or location services are turned on. Prepare your mobile device for geofencing 1. Enable GPS or location services so that Arlo can locate your device. 2. Enable WiFi. 3.
Essential Video Doorbell Wire-Free DRAFT Geofencing works only if Arlo can locate your mobile device. The Location Address page displays your current address. 6. To change the radius setting, tap Radius and select a radius size. Radius sizes are Small, Medium, and Large (approximately 150 meters, 250 meters, and 500 meters, respectively). 7. Tap Device Location and enter a name for your location. 8. Tap Away Mode and select a mode.
Essential Video Doorbell Wire-Free DRAFT To review which mobile devices participate in geofencing, open the Arlo app and check the Enabled Devices page in Geofencing settings (in the Modes section of the Arlo app). Remove any devices that you don’t want to trigger Home/Away mode changes. Make sure that these conditions are met: • Your Arlo devices are online. • Geofencing is enabled. • Your friends’ and family’s mobile devices are added to your account.
Essential Video Doorbell Wire-Free DRAFT You can create multiple rules within the same mode so that each camera performs different actions and sends different alerts. You can also use Schedule mode to activate modes automatically at different times of the day or week. (See Schedule your rules on page 41.) Add a mode 1. Open the Arlo app. 2. Tap Mode. 3. Tap the wire-free Essential Video Doorbell. 4. Tap Add a Mode. 5. Enter the mode name and tap Next. 6. Select the trigger device and tap Next.
Essential Video Doorbell Wire-Free DRAFT Use your Video Doorbell to trigger a camera to record You can set up a rule so that your Video Doorbell triggers an Arlo camera to start recording when the doorbell detects motion. For example, you can trigger an Arlo wire-free camera overlooking your front entry to record, even if the camera doesn’t detect motion. You can trigger an indoor Arlo camera to record, to ensure no one enters your home. 1. Open the Arlo app. 2. Tap the wire-free Essential Video Doorbell.
DRAFT 8. Arlo Connect Some partner devices require that the wire-free Essential Video Doorbell be set to 1080p/720p resolution to see video stream on assistant devices with a screen as they do not support the default wire-free Essential Video Doorbell resolution, which is 1536 x 1536. For information about setting the video quality for the wire-free Essential Video Doorbell, see Change the video quality on page 35.
Essential Video Doorbell Wire-Free Enable the Arlo Skill Make sure that your wire-free Essential Video Doorbell is powered on and connected to the cloud. Enable the Arlo skill in one of these ways: • Ask Amazon Alexa “Alexa, enable Arlo skill” to receive instructions in your Alexa app to link your Arlo account with your Alexa account. • In the Alexa app, search for the Arlo Skill and select Enable Skill to link your Arlo account with your Alexa account.
Essential Video Doorbell Wire-Free DRAFT x 1536. For information about setting the video quality, see Change the video quality on page 35. To connect your Arlo cameras to the Google Assistant app: 1. If you plan to use a voice-enabled speaker with the Google Assistant, set up that device. 2. Open the Google Assistant app to the home page. 3. Tap the + icon. 4. Tap Set up Device > Have something already set up?. 5. Select the Arlo icon from the list of device options.
DRAFT 9. Troubleshooting Scan the QR code during setup During setup, your doorbell’s camera must scan a QR code from the Arlo app when you’re adding the doorbell to your 2.4 GHz WiFi network. If your doorbell doesn’t emit a chime sound after scanning the QR code, then the QR code was not successfully scanned. If your doorbell didn’t scan the QR code: • Scan the QR code in an evenly lit area. Avoid scanning the QR code in the dark or in direct sunlight.
Essential Video Doorbell Wire-Free DRAFT Arlo doesn’t discover your doorbell during setup After your doorbell scans the QR code in the Arlo app during setup, the Arlo app attempts to discover your wire-free Essential Video Doorbell on the same WiFi network that your phone is connected to. Since the doorbell connects to 2.4 GHz WiFi networks, during setup you must connect your phone to the same 2.4 GHz WiFi network.
Essential Video Doorbell Wire-Free DRAFT I connected an optional chime, and it doesn’t ring when I press the doorbell If your existing chime doesn’t ring when someone presses your Video Doorbell, your Video Doorbell or Power Kit might not be wired correctly, or the temperature of your wire-free Essential Video Doorbell might be too high. If your wire-free Essential Video Doorbell won’t ring: • Make sure that the Power Kit is correctly wired to your existing chime.
DRAFT 5. The voltage of your doorbell transformer is between 16-24V AC. If you have checked all these troubleshooting options, and the doorbell LED is still off, consult an electrician to confirm whether your home is compatible with the wire-free Essential Video Doorbell. Remove the Video Doorbell from its mount After you install the Video Doorbell, you can remove it from the mount so that you can access the doorbell’s rear panel. Use a paperclip or the release pin that came with your Video Doorbell.
DRAFT 1. If you already installed your Video Doorbell, remove it from the mount so that you can access the rear of the Video Doorbell. To do this, press the release pin into the pin hole. The doorbell releases with a click sound. 2. Use a paperclip or the release pin to press and hold the reset button on the back of the doorbell for about 10 seconds. The doorbell LED flashes white. 3. To add the doorbell to your Arlo account and set it up, open the Arlo app and tap Add New Device.
Essential Video Doorbell Wire-Free DRAFT WiFi signal interference Environments with multiple WiFi networks, WiFi devices, or frequencies can cause signal interference with your Arlo system. Minimize the number of networks, WiFi devices, and transmitted frequencies in the area where you place your WiFi router and cameras.
DRAFT Check the Arlo app notification settings on an iOS device Make sure that you allow the Arlo app to receive push notifications. The Arlo app push notifications might be disabled on your iOS device. 1. Tap the Settings icon for your iOS device. 2. Tap Notifications > Arlo. 3. Make sure that Allow Notification is selected. Check the Arlo app notification settings on an Android device Make sure that you allow the Arlo app to receive push notifications.
DRAFT • Geofencing stopped working because the location sharing settings for a mobile device changed. See Prepare your mobile device for geofencing on page 43. • A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as Shutapp or Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable any apps that suppress the Arlo app. • Geofencing for your mobile device on your friend’s Arlo account isn’t working.
Essential Video Doorbell Wire-Free Support For product updates and web support, visit http://www.arlo.com/en-us/support/. Arlo Technologies, Inc. 2200 Faraday Ave. Suite 150 Carlsbad, CA 92008 USA Document publication date: August 2020 Trademarks © Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. Apple is a trademark of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.
Essential Video Doorbell Wire-Free • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Essential Video Doorbell Wire-Free Radiation Exposure Statement: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body. Déclaration d’exposition aux radiations: Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé.
