DRAFT Essential Camera VMC2020 and VMC2032 User Manual DRAFT FOR CERTIFICATION. ALL IMAGES IN THIS DOCUMENT ARE FOR POSITION ONLY AND MAY DIFFER FROM THE ACTUAL PRODUCT.
DRAFT Contents 1. Get Started 4 Use the Arlo app for installation and setup ............................................................. 4 Charge your camera ............................................................................................. 4 Wall mount your camera ........................................................................................ 5 Your Camera’s field of view....................................................................................
Essential Camera DRAFT Rules for modes .................................................................................................. 24 Change motion sensitivity ................................................................................... 25 Automatically stop recording when motion stops.................................................. 25 Control whether the turns on when motion is detected at night ............................ 25 Manage alerts ................................................
DRAFT 1. Get Started Use the Arlo app for installation and setup You must use the Arlo app to install and set up your camera. The Arlo app guides you through setup: 1. Create your Arlo account. You use the same account to manage all your Arlo devices. 2. Connect your camera to WiFi to add it to your Arlo account in the cloud. Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser.
Essential Camera DRAFT The Camera LED The LED on the camera lights when the camera is powered on. The LED changes color and blinks depending on the camera’s charge level and to indicate the status of activities such as pairing the camera and updating the camera firmware. • Slow blinking blue. The camera is in the process of pairing to a WiFi network. • Fast blinking blue. The camera paired with a WiFi network. • Blinking amber.
Essential Camera DRAFT Your Camera’s field of view The field of view is the area in which the camera can detect motion. You can set the field of view to Full (X degrees), Wide (Y degrees), or Super Wide (Z degrees). Arlo automatically corrects the image to reduce the fisheye effect for each field of view setting. The Full setting completely eliminates the fisheye effect. Change the field of view You can set the field of view to Full (110 degrees), Wide (125 degrees), or Super wide (160 degrees). 1.
Essential Camera DRAFT To monitor motion occurring farther away, such as children playing on a lawn, aim the camera higher to frame the area within the lower two-thirds of the image. It’s best to position the camera so that motion is moving from side-to-side across its field of view rather than directly toward or away from the camera. Also, though the camera can detect motion up to 25 feet (7.6 meters) away, the best area for motion detection is 5 to 20 feet (1.5 to 6 meters) from the camera position.
Essential Camera DRAFT 3. Select the camera. 4. Tap Device Utilities > Motion Detection Test. 5. Move in front of the camera. During this test, the camera LED blinks amber when motion is detected. 6. Move the slider to adjust the motion sensitivity level as needed. 7. Edit the rule for your camera to enter the motion sensitivity level that you want to use. See Change motion sensitivity on page 23.
DRAFT 2. WiFi Setup and Connections When you install and set up your camera, the Arlo app guides you through the process of connecting the camera to your router’s 2.4 GHz WiFi network or to an optional Arlo SmartHub or base station. WiFi connection options When you install your camera you can connect it directly to your router’s 2.4 GHz WiFi band, or you can connect the camera with WiFi to an Arlo SmartHub VMB5000 or VMB4540, or an Arlo base station VMB4500 or VMB4000.
Essential Camera DRAFT These materials can reduce WiFi signal strength if they are located between WiFi devices: • Unusually thick walls and ceilings • Brick • Concrete • Stone • Ceramic • Glass, especially mirrors • Metal • Large quantities of water, such as the water in a fish tank or water heater Connect your mobile device to a 2.
Essential Camera DRAFT Connect your iOS (Apple) device to a 2.4 GHz network 1. Unlock your device and tap Settings. 2. Tap Wi-Fi, near the top of the list of Settings options. 3. Turn on WiFi by tapping the switch next to Wi-Fi at the top. Note: WiFi is activated when the switch is green. 4. Select a 2.4 GHz WiFi network. This is commonly indicated by a 2, 2.4, or 2G at the end of the network name. 5. If prompted, enter the password for the network.
Essential Camera DRAFT If you’re using an Arlo Smart trial associated with this account, doing this keeps the Arlo Smart trial active so you don’t lose it. 3. Follow the Arlo app instructions to set up your SmartHub or base station and connect it to the Internet. 4. Tap Settings > My Devices. 5. Select your camera. 6. Scroll down and tap Remove Device. Your device is reset and removed from your account. 7. From My Devices, tap Add New Device > Camera > Essential Camera. 8.
Essential Camera DRAFT 5. Scroll down and tap Remove Device. Your device is reset and removed from your account. 6. From My Devices, tap Add New Device > Camera > Essential Camera. 7. Follow the Arlo app instructions to connect your camera directly to a 2.4 GHz WiFi network.
DRAFT 3. Camera Basics When you open the Arlo app, the Devices page displays your camera feeds. Tap to turn the camera siren on and off. Live camera feed Number of new recordings This camera is armed to detect sound and motion. Tap to view device settings for the camera Tap Play to begins streaming this camera. The time the current snapshot was taken This camera is disarmed. The icons for sound and motion detection are gray.
DRAFT Essential Camera View your camera feeds 1. Open the Arlo app. 2. Tap Play on the camera feed. The camera feed updates and camera feed icons display. 3. To stop viewing and listening to the live feed, tap Stop . Pan and zoom video You can pan and zoom to focus in on the high-definition details of any live or recorded video. Just pinch and drag any image as you do with photos on your smartphone. 1. Open the Arlo app. 2. Tap Library. 3. Tap any live video or prerecorded video from your Arlo library.
Essential Camera DRAFT Record clips from live video 1. Open the Arlo app. 2. Tap the camera feed image. 3. Tap Record to begin recording. This icon turns red to indicate that you are recording the live feed. 4. To stop recording, tap Record again. Note: Manual recording is not possible when you are using Local Live Streaming. Take a snapshot from live video 1. Open the Arlo app. 2. Tap the camera feed image. . 3. Tap Snapshot The snapshot is saved in your library.
Essential Camera DRAFT Turn the on and off from the camera feed 1. Open the Arlo app. 2. Tap the camera feed. 3. Tap . 4. To adjust the brightness, tap and hold the icon and adjust the slider. 5. To turn off the , tap . For information about how to customize the settings, see Customize the camera settings on page 39. Turn the camera siren on and off 1. Open the Arlo app. 2. Tap Siren on the upper right. 3. Tap Activate Siren. If you have multiple cameras, you are prompted to select one. 4.
Essential Camera DRAFT 6. Tap Save. Rotate a camera feed image 180 degrees 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select the camera. 4. Tap Video Settings. 5. Rotate the image. If you’re using an iOS device, tap Rotate Image 180°. If you’re using an Android device, tap the slider to OFF and then rotate the image. Motion detection activity zones You can designate zones within the camera view where you want the camera to detect and record motion. Add an activity zone 1. Open the Arlo app.
Essential Camera DRAFT Change an activity zone 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select the camera. 4. Under VIDEO, tap Activity Zones. 5. Tap a zone to select it. 6. Move the zone to the desired position in the camera feed image. 7. To reposition the zone, tap and hold the zone and move it. 8. To customize the zone name, tap Edit and enter a name. If you’re using a web browser, click > next to the zone name. 9. Tap Save. Delete an activity zone 1. Open the Arlo app. 2.
Essential Camera DRAFT You can access your recordings from the Arlo app on your mobile device or by using a web browser to visit https://my.arlo.com/#/login. You can download recordings from the cloud and save them. Use the Library You can use the library to find and view recordings based on the date. 1. Open the Arlo app. 2. Tap Library. A green circle indicates the selected day. A green dot below the date indicates each day on which a video clip was recorded. 3. Tap a highlighted date.
Essential Camera DRAFT 2. Tap Library. 3. Tap a recording. 4. Tap Download. 5. Tap OK to confirm. Make a recording a favorite 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Favorite. Share recordings 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Share. 5. Share the file. Donate recordings for research You can donate video or snapshot files to Arlo to use for research and development of Arlo products. 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4.
Essential Camera DRAFT 3. Tap a recording. 4. Tap Delete. 5. Tap OK to confirm.
DRAFT 4. Modes, Rules, and Alerts Modes and rules let you tell your Arlo camera what to do in different situations. For example, you can set your camera to record a video when it detects motion and send you an email alert. Modes Arlo modes let you tell your Arlo cameras to respond differently at different times. You can create your own modes, but the Arlo app comes with these modes: Armed. Detection is on for this camera. Disarmed. Detection is off for this camera. Schedule.
Essential Camera DRAFT Mute Notifications Mute Notifications temporarily silences push notifications to your mobile device, while videos continue to be recorded. This is great for a party when you don’t need to be notified of friends in your backyard. You can mute notifications from the Arlo app. If you use Arlo Smart, you can also activate Mute Notifications directly from push notifications. To mute notifications: 1. Open the Arlo app. 2. Tap Settings > Mute Notifications. 3.
Essential Camera DRAFT Change motion sensitivity You can edit a rule to change the motion sensitivity level for your cameras. 1. Open the Arlo app. 2. Tap Mode. 3. Select your camera. 4. Tap Edit next to the mode. 5. Tap Edit next to the rule. 6. Under If the following, tap Edit next to Motion is detected. 7. Move the slider to adjust the sensitivity level for motion detection for this camera. If you used a mobile device to specify the settings, your settings are saved. 8.
Essential Camera DRAFT To control whether the turns on when motion is detected, you can change the low- light settings for your camera. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Video Settings > Low Light Settings. 5. Tap to toggle the setting off and on. Manage alerts Arlo can push notifications to your smartphone, send you email alerts, or do both. To receive Arlo notifications on your phone, you must install the Arlo app on your phone.
Essential Camera DRAFT Add a schedule 1. Open the Arlo app. 2. Tap Mode. 3. Select your camera. 4. Tap Schedule 5. Tap Edit . next to Schedule. 6. Tap + Add. 7. Set the days and times for your new schedule. Note: To add an overnight schedule such as 8:00 p.m. to 6:00 a.m., you need to add two separate schedules. First, add 8:00 p.m. to 11:59 p.m., then add 12:00 a.m. to 6:00 a.m. 8. Tap Done. Edit a schedule 1. Open the Arlo app. 2. Tap Mode. 3. Select your camera. 4. Tap Schedule 5. Tap Edit .
Essential Camera • DRAFT In urban environments, where the cell towers and WiFi routers are more dense, geofencing accuracy can reach 100–200 meters. Note: If you live in a skyscraper, geofencing might not work reliably due to GPS inaccuracies. Using the Large radius setting might help. • In rural areas, where cell towers and WiFi routers are sparse, geofencing accuracy can reach several hundred meters.
Essential Camera 4. Tap Geofencing DRAFT . 5. Allow the Arlo app to use your mobile device’s location. Geofencing works only if Arlo can locate your mobile device. The Location Address page displays your current address. 6. To change the radius setting, tap Radius and select a radius size. Radius size sizes are Small, Medium, and Large (approximately 150 meters, 250 meters, and 500 meters, respectively). 7. Tap Device Location and enter a name for your location. 8. Tap Away Mode and select a mode.
Essential Camera DRAFT The Geofencing mode only changes from Home to Away when all enabled mobile devices are outside the Device Location in your Geofencing settings. To review which mobile devices participate in geofencing, open the Arlo app and check the Enabled Devices page in Geofencing settings (in the Modes section of the Arlo app). Remove any devices that you don’t want to trigger Home/Away mode changes. Make sure that these conditions are met: • Your Arlo devices are online.
Essential Camera DRAFT Custom modes You can add modes in addition to the modes that come with the Arlo app and give the new modes custom names, such as Vacation. You can create one rule for each mode. You can create multiple rules within the same mode so that each camera performs different actions and sends different alerts. You can also use Schedule mode to activate modes automatically at different times of the day or week. (See Schedule your camera rules on page 26.) Add a mode 1. Open the Arlo app. 2.
DRAFT 5. Change Your Settings Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https:// my.arlo.com/#/login in the address bar of the browser. Two-step verification Two-step verification helps protect your account by adding another layer of security when you log in to your Arlo account. Arlo will verify your identity anytime you sign in with a new device.
Essential Camera DRAFT Set up two-step verification 1. Open the Arlo app. 2. Tap Settings. 3. In the ACCOUNT section, select Profile > Login Settings > Two-Step Verification. 4. Tap the switch next to Enable. 5. Select your verification method. Note: Your Arlo account email is an automatic back-up option. 6. Follow the instructions in the app to complete your two-step verification setup. Add a phone number or device to two-step verification 1. Open the Arlo app. 2. Tap Settings. 3.
Essential Camera DRAFT A Face ID compatible device (iPhone X, iPad Pro 2018, or newer) • Android devices: Android OS version 6.0 or higher A compatible Android device with fingerprint authentication Turn fingerprint authentication on and off for the Arlo app 1. Enable fingerprint authentication on your iPhone or Android device. 2. Open the Arlo app. 3. Tap Settings. 4. In the ACCOUNT section, select Profile > Login Settings. 5.
Essential Camera DRAFT 6. Upload your preferred profile picture. 7. Tap Save at the bottom of the page. Edit profile settings You can enter your name, add a profile photo and home address, and opt-in or opt-out of Arlo news and support updates. 1. Open the Arlo app. 2. Tap Settings. 3. In the ACCOUNT section, select Profile > Edit Profile. 4. Enter your profile settings. 5. Tap Save at the bottom of the page. Change your Arlo password You can change your password in the Arlo app or by logging in to my.
Essential Camera DRAFT 5. Tap the link provided in that email. 6. Enter a new password. 7. Tap Submit. Your password is reset. Grant access to friends You can add friends to your Arlo account. Friends can view live streams from your cameras; record video clips; view, share, mark as favorite, and delete clips from your library; and take snapshots. Friends are granted limited access to some of the settings and features of your Arlo account.
Essential Camera DRAFT 3. Under ACCOUNT, tap Grant Access. 4. Tap Add or +. 5. Enter your friend’s first name, last name, and email address. 6. Tap the Arlo devices that you want your friend to access. 7. To grant access rights to your friend, tap Allow Access Rights. Selecting Allow Access Rights allows this friend to change your account and camera settings. 8. Tap Send Invite. An email message is sent inviting your friend to create an Arlo account.
DRAFT Essential Camera 6. Tap Yes. Change the time zone 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Time Zone. 5. Tap a time zone. If you’re using a mobile device, your settings are saved. 6. If you’re using a computer, click Save. Camera settings You can view or change the settings for each camera using either of these methods: • Tap Settings > My Devices and select the camera • Tap the Menu icon or the Device Settings icon below the camera feed.
Essential Camera DRAFT 3. Tap the camera. 4. Tap Video Settings. 5. Tap Auto Zoom and Tracking. Turn off the camera LED The LED on the camera lights in different colors. (See The Camera LED on page 5.) You can turn off this LED. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Camera LED. 5. Tap Battery Fully Charged Indicator to turn the LED off and on. If you’re using a mobile device, your settings are saved. 6. If you’re using a computer, click Save.
Essential Camera DRAFT 5. Tap Color. The Color setting toggles on and off. Turn night vision on and off When night vision is enabled, the camera automatically turns on infrared (IR) LEDs to record in low-light conditions. We recommend that you turn off night vision if the camera is facing reflective surfaces, such as windows. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Video Settings > Low Light Settings. 5. Tap Night Vision. 6.
Essential Camera DRAFT 5. Adjust the settings: • Microphone toggle turns the microphone off and on. • Speaker toggle and volume. To turn the speaker off and on, tap Speaker. To change the speaker volume, move the Speaker Volume slider. Customize the camera settings Your camera is set to automatically turn on when your camera detects motion at night. The improves video quality and allows your camera to record video in color at night rather than in traditional black and white.
Essential Camera DRAFT 4. Tap Flicker Adjustment. 5. Tap a setting. View device information You can view the firmware version, hardware version, and the serial number. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the device. 4. Tap Device Info. Remove a device from your account 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Scroll down and tap Remove Device.
DRAFT 6. Troubleshooting Troubleshoot Arlo Geofencing Each Arlo user has a unique setup environment. These are the most common geofencing issues. • Your mobile device isn’t sharing its location information with Arlo. See Prepare your mobile device for geofencing on page 27. • Away mode isn’t triggered when you leave because an extra mobile device that’s enabled for geofencing is still in the Device Location. See Geofencing with multiple mobile devices on page 29.
Essential Camera DRAFT To troubleshoot problems with the video stream, check for the conditions in these sections: WiFi signal interference on page 44, Out of range on page 44 and Low battery on page 44. WiFi signal interference Environments with multiple WiFi networks, WiFi devices, or frequencies can cause signal interference. If possible, minimize the number of networks, WiFi devices, and transmitted frequencies in the area where you place your camera.
Essential Camera DRAFT Check the rules for armed modes Check the rules in your modes. Make sure that push notification is enabled in the Armed mode or in a custom mode if you created one. 1. Open the Arlo app. 2. Tap the Mode button. 3. Select the camera. A list of modes displays. 4. Tap Edit next to Armed. 5. Tap Edit next to the rule. 6. Under Alert, make sure that the Push Notification check box is selected. 7. If you made changes, tap Save.
Essential Camera DRAFT If you said no on an iOS device, uninstall the app, wait for a day, and then reinstall it, and allow notifications. If you don’t want to wait a day before you reinstall the app, you can use the system clock on your device to simulate a day. Set the system clock forward a day or more, turn your device off, and then turn the device back on. After you reinstall the app, return the system clock to the correct setting.
Essential Camera DRAFT Support For product updates and web support, visit http://www.arlo.com/en-us/support/. Arlo Technologies, Inc. 2200 Faraday Ave. Suite 150 Carlsbad, CA 92008 USA Document publication date: March 2020 PN Trademarks © Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. Apple is a trademark of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.
Essential Camera DRAFT • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Essential Camera DRAFT Radiation Exposure Statement: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. Déclaration d’exposition aux radiations: Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé.
