Arlo Pro 2 HD Security Camera System User Manual Arlo Technologies, Inc. 2200 Faraday Ave.
Support For product updates and web support, visit http://www.arlo.com/en-us/support/. Trademarks © 2018 Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Other trademarks are for reference purposes only.
Contents 1. Set Up Your System 7 How Arlo Pro 2 Works...................................................................................................................................................................7 Use Your Camera Wire-Free..............................................................................................................................................7 Get the Arlo App..........................................................................................................
View Recordings and Snapshots...........................................................................................................................26 Share and Manage Library Recordings.....................................................................................................28 3. USB Device Storage With Arlo Pro 2 31 Connect a USB Storage Device...............................................................................................................................
Add a Mode...................................................................................................................................................................................................55 Add a Mode With Different Rules for Each Camera ����������������������������������������������������������57 Motion Detection Activity Zones..........................................................................................................................58 6.
Verify That the Arlo Base Station Is Online.......................................................................................81 Base Station Is Offline..............................................................................................................................................................81 Signal Strength....................................................................................................................................................................................
1. Set Up Your System How Arlo Pro 2 Works You can use your camera wire-free, powered by the battery, or while it is plugged into an AC power outlet. Plugging in the camera unlocks more features. When your Arlo Pro 2 camera detects motion, it uses a WiFi link to the Arlo Pro base station to stream video to your Arlo account in the cloud. Use Your Camera Wire-Free Before using your camera wire-free, you must insert the battery.
Set Up Your System 3. Align the battery contacts. 4. Insert the battery. 5. Close the battery door. For more information, see Safety Rules for Arlo Pro Rechargeable Batteries on page 85. Get the Arlo App For the best experience, download the Arlo app for your smartphone by scanning this QR code or searching for Arlo in the app store. https://my.arlo.com/#/login Note: If you already use the Arlo app, make sure that you are using the latest version.
Set Up Your System Connect Your Base Station to the Internet The base station connects to your home network and allows you to view your camera streams from anywhere. ¾¾ To connect your base station to the Internet: 1. Connect the base station to your router using an Ethernet cable. 2. Connect the AC adapter to the base station and plug it in. 3. Turn the base station on by pressing the On/Off button. The Power LED and Internet LED on the front of the base station light green in about two minutes.
Set Up Your System Base Station LEDs See the following list for explanations for green, amber, and blinking LEDs: Power Internet Camera Green The base station is powered on. Green The base station is connected to the Internet. Green Cameras are connected to the base station. Blinking green A firmware update is in progress. DO NOT TURN OFF THE BASE STATION OR CAMERAS. Blinking green The base station is transmitting data. Blinking green The base station is attempting to sync with a camera.
Set Up Your System Add an Arlo Pro 2 Camera to an Existing Arlo Account ¾¾ To add an Arlo Pro 2 camera to an existing Arlo account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. 2. Tap or click Add Device. 3. Follow the onscreen instructions. Sync Your Cameras With the Base Station ¾¾ To sync your cameras: 1. Place the camera 1 to 3 feet (30 to100 centimeters) from the base station.
Set Up Your System 4. Press the Sync button on top of the camera for about two seconds and then release the button. The LED on the camera blinks slowly when the sync process starts. The blue LED blinks rapidly to confirm syncing. The camera is ready for viewing. The LED blinks amber if the sync is not successful. You must repeat the sync process. 5. Repeat for each camera. Arlo Pro 2 Camera LED The LED on the camera lights when the camera is powered on.
Set Up Your System Camera LED Color and Action Meaning Solid blue The camera is connected to the Quick Charge 5V power adapter and is fully charged. Fast blinking blue for 3 seconds The camera is connected to the Quick Charge 5V power adapter and is charging. Fast blinking blue for 10 seconds The camera synced to the base station. Solid amber The camera is booting. Blinking amber once per minute The battery charge is low (15% or less).
Set Up Your System Place or Mount Your Cameras You can place your camera on a shelf or other flat surface, or you can mount it to the wall. Note: Use the Arlo app in Position mode to help aim the camera. See Position Mode on page 17. ¾¾ To mount your camera to the wall: 1. Fasten the mounting screw into the wall, and hang the magnetic mount from the screw. 2. If you’re mounting the camera to drywall, be sure to use the plastic drywall anchors that are provided.
Set Up Your System Note: Check the Camera LED on the base station. If it’s blinking amber, the base station detects a low data rate, a sign that a camera is too far from the base station. • Minimum. Place your Arlo cameras at 10 feet (300 centimeters) away from the base station, and allow at least 6½ feet (2 meters) between cameras. Follow these guidelines to prevent WiFi signals between the devices from interfering with each other.
Set Up Your System • Aim with the cloud. Use Arlo’s Position mode to send video to the cloud as quickly as possible. This allows you to aim the camera while watching the video feed on your Arlo smartphone app to make near real-time adjustments to the camera’s position. Go to your camera’s Settings page to turn on Position mode. After the camera is in place, you can turn off Position mode, or wait for it to automatically turn off after five minutes. For more information, see Position Mode on page 17.
Set Up Your System You can use the Motion Detection Test to verify if motion can be detected in a camera’s current placement. The camera’s LED blinks amber when motion is detected. Go to your camera’s Settings page to turn on the Motion Detection Test.. Position Mode Position mode is available only when the camera is not streaming, recording motion, or in Motion Detection mode. ¾¾ To place your camera in Position mode: 1. Tap the Arlo icon on your mobile device.
¾¾ To plug in the Arlo Pro 2 camera: 1. Connect the power adapter cable to the camera power adapter. Note: You must use an Arlo Pro 2 power adapter. 2. Connect the other end of the adapter cable to the camera. 3. Plug the power adapter into an electrical outlet. The camera LED lights solid blue when the camera battery is fully charged. Note: You can buy spare Arlo Pro 2 rechargeable batteries and charge them in the Arlo Charging Station (sold separately).
Set Up Your System A list of cameras displays. 5. Tap or click the camera. The settings for the camera display. 6. Scroll down and tap or click Remove Device. The camera is removed from your account. 7. Log out of the Arlo app. 8. Sync the camera to the base station.
2. View Your Content Videos recorded by your camera are stored in a library. You can view your recordings and snapshots, mark them as favorites, and search using the filter. View the Devices Page When you launch the Arlo app, the Devices page displays. Camera name Camera icons Camera feed New recordings Select devices Settings Snapshot and video library Live Feed Icon Detection modes Tap or click Live to display Camera Icon Display is based on the mode and camera setup Pause.
View Your Content View Camera Feeds You can view your camera feeds at any time. ¾¾ To view camera feeds: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. The icons above each camera feed depend on the rules in the currently selected mode and how the camera is connected. For information about these icons, see View the Devices Page on page 20. 2.
View Your Content Look Back Video When plugged in, your Arlo Pro 2 camera uses a prebuffer to record the three seconds before motion is detected. Your motion-triggered video recordings start before the motion happens, so you don’t miss a thing. Prebuffering also offers lower latency than ever between motion detection and the start of video recording. ¾¾ To set up your camera to record Look Back video: 1. Plug in your Arlo Pro 2 camera. 2.
View Your Content Take a Snapshot From Live Video ¾¾ To take a snapshot from live video: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Live in the camera feed image. The camera feed icons display at the bottom of the camera feed image. 3. Tap or click Snapshot . The snapshot is saved in your library. Talk and Listen ¾¾ To talk and listen: 1.
View Your Content Control the Camera Feed Image If you use more than one camera, you can change the order in which the camera feeds are displayed on the Devices page. You can also zoom, invert, or rotate the camera feed image. Change the Camera Order ¾¾ To change the camera order on the Devices page: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Settings.
View Your Content A list of devices displays. 3. Tap or click the camera. The camera settings display. 4. Tap or click Video Settings. 5. Under Activity Zones, tap or click Zoom . 6. Resize and position the image box as necessary. 7. Tap or click Zoom . Your settings are saved. Invert a Camera Feed You can invert the video feed image. ¾¾ To invert the video display: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.
View Your Content Cloud Recording With cloud recording, everything that the Arlo Pro 2 cameras record is sent to the cloud for secure storage in your library. Cloud recording is included in free and paid plans. Arlo Pro 2 cameras record when they detect motion or sound. Recordings are encrypted with the user name and password that you that create. No one else can access your recordings. You can access your recordings from your mobile device or from a Windows-based or Mac computer.
View Your Content 4. Tap or click a highlighted date. Recordings from that date display below the calendar. Use the Filter You can use the filter to find and view recordings based on criteria that you select. ¾¾ To use the filter to view your library: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Library. The Library page displays. 3.
View Your Content 2. Tap or click Library. 3. Tap or click the Filter icon in the upper left corner of the page. The Filter page displays. 4. Tap or click Reset. Filtering is turned off. The Filter icon filtering is not in use. becomes an outline to show that Share and Manage Library Recordings Download Recordings ¾¾ To download clips from the library: 1. Tap the Arlo icon on your mobile device. You can also enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays.
View Your Content 3. Tap or click a snapshot or video. 4. Tap or click . The recording is a favorite. Share Recordings ¾¾ To share recordings: 1. Tap the Arlo icon on your mobile device. You can also enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Library. The Library page displays. 3. Tap or click a snapshot or video. 4. Tap or click . 5. Share the file.
View Your Content Delete Recordings ¾¾ To delete recordings: 1. Tap the Arlo icon on your mobile device. You can also enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Library. The Library page displays. 3. Tap or click a snapshot or video. 4. Tap or click . 5. Tap or click OK to confirm. The file is deleted.
3. USB Device Storage With Arlo Pro 2 All recordings are stored in the cloud, but you can optionally connect a USB storage device to the base station and use the USB storage device as a backup location to store recordings. Simply connect a USB storage device and the base station automatically enables all the settings for you. The USB storage device cannot be used on its own as a substitute for cloud recording.
USB Device Storage With Arlo Pro 2 View the USB Storage Device Status The Arlo app notifies you if the USB storage device is getting full or if the format of the USB storage device is not compatible. You can also use the Arlo app to view the USB storage device status. ¾¾ To view the status of a USB storage device connected to the base station: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser.
USB Device Storage With Arlo Pro 2 ¾¾ To safely eject and remove a USB storage device: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of cameras displays. 3. Tap or click the camera. The base station and a list of cameras displays. 4. Tap or click the base station. The Device Settings page displays. 5. Tap or click Local Storage.
USB Device Storage With Arlo Pro 2 View Video Clips on a USB Storage Device Video clips on USB storage devices do not display in the Arlo app, but you can use a Windows-based or Mac computer to view the clips. ¾¾ To view video clips on a USB storage device: 1. Safely eject the USB storage device. For more information, see Safely Eject and Remove a USB Storage Device on page 32. Cloud recording is still enabled.
USB Device Storage With Arlo Pro 2 2. Tap or click Settings > My Devices. The base station and a list of cameras display. 3. Tap or click the base station. The Device Settings page displays. 4. Tap or click Local Storage. The Local Storage page displays. 5. Tap or click Automatic Overwrite. Format a USB Storage Device The Arlo app displays a pop-up message to let you know if it is necessary to format the USB storage device. The base station can format the USB storage device.
USB Device Storage With Arlo Pro 2 The Device Settings page displays. 6. Tap or click Local Storage. The Local Storage page displays. If you see the message Requires Formatting next to USB Device 1 or USB Device 2, the USB storage device is not in the correct format (FAT32). You must format the USB storage device before you can use it for local storage. Warning: Formatting the USB storage device erases all data from the device.
USB Device Storage With Arlo Pro 2 4. Tap or click Local Storage. The Local Storage page displays. 5. Select a USB storage device. 6. If the message next to the USB storage device is Requires Formatting, follow the formatting procedure. For more information about formatting, see Format a USB Storage Device on page 35. 7. Tap or click USB Device Recording. USB device recording toggles off and on. Stop Recording Onto a USB Storage Device ¾¾ To stop recording onto a USB storage device: 1.
4. Personalize Your System You can customize Arlo Pro 2 settings such as the camera name to make it easier to manage. You can grant access to friends and set up cloud recording. Name Your Camera You can easily customize your Arlo Pro 2 camera by renaming it. ¾¾ To rename your camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices.
Personalize Your System Change Your Password and User Name ¾¾ To change your password and user name: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Settings. The Settings page displays. 3. Under Account, tap or click Profile. The Profile page displays. 4. If you are using a smartphone, tap Edit at the top of the page. The Profile page displays. 5.
Personalize Your System 3. Under Account, tap or click Profile. The Profile page displays. 4. Tap Auto Login. Your settings are saved. Grant Access to Friends You can add friends to your Arlo account. Friends can view live streams from your cameras; record video clips; view, share, mark as favorite, and delete clips from your library; and take snapshots. Friends are granted limited access to some of the settings and features of your Arlo account.
Personalize Your System Add a Friend ¾¾ To add a friend to your Arlo account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Settings. The Settings page displays. 3. Under Account, tap or click Grant Access. 4. Tap or click Add or the + symbol. 5. Enter the first name, last name, and email address of the person that you want to add as a friend. 6.
Personalize Your System 4. Tap or click the friend, and tap or click Edit . The Edit page displays. 5. Tap or click cameras to select or deselect them. 6. Tap or click Allow Access Rights. Selecting Allow Access Rights allows this friend to change your account and camera settings. 7. Tap or click Done. Your settings are saved. Delete a Friend ¾¾ To delete a friend’s privileges: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.
5. Modes, Rules, and Smart Alerts Modes and rules let you tell your Arlo system what to do in different situations. For example, you can set your Arlo system to record a 30-second video when the motion sensor is activated on a specific camera and alert you by email. Modes Modes let you tell your Arlo cameras to respond differently at different times. For example, you probably don’t want to receive an alert about motion in the living room while you’re doing yoga in the living room.
Modes, Rules, and Smart Alerts Rules Each mode consists of one or more rules that provide detailed instructions for your Arlo system. For each mode, you can set the following options: • Trigger device. The trigger device is the camera that detects motion or sound. • Trigger. Triggers can be motion detection or sound detection on Arlo Pro 2 Wire-Free Cameras. You can adjust the camera’s sensitivity to motion and sound to minimize false alarms. • Devices.
Modes, Rules, and Smart Alerts Use the Arlo App Menus to Select a Mode ¾¾ To select a mode for a camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the camera. The Mode page displays. 4. Tap or click a mode to activate it. The mode that you selected turns on immediately. The mode stays active until you change it.
Modes, Rules, and Smart Alerts When you view the Devices page, the icons that display at the top of the camera feed are based on the currently selected mode: Motion. Motion detection is on. Sound. Audio detection is on. Change Motion Sensitivity You can easily change the sensitivity level for Arlo Pro 2 cameras. ¾¾ To change the sensitivity level for a camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser.
Modes, Rules, and Smart Alerts Automatically Stop Recording When Motion Stops ¾¾ To automatically stop recording when motion stops: 1. Tap the Arlo icon on your mobile device. You can also enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Mode. 3. Tap or click the device whose mode that you want to edit. If you use only one device, it is preselected. 4. Tap or click Edit next to the mode that you want to edit. 5.
Modes, Rules, and Smart Alerts 6. Under If the following, tap or click Edit next to Audio is detected. The Audio Detection page displays. 7. Move the slider to the desired level of audio detection. If you used a mobile device to specify the settings, your settings are saved. 8. If you used a browser to specify the settings, click Save. Your settings are saved. Add a Rule That Includes a Siren Trigger To add a rule that includes a siren trigger, you must add a new mode or edit an existing mode.
Modes, Rules, and Smart Alerts 10. Tap Done or click Save. This rule is not active until you activate the mode to which you added the siren trigger. Manage Alerts Arlo can push notifications to your smartphone, send you email alerts, or do both. To receive Arlo notifications on your phone, you must get the Arlo app. Note: If you log out of the Arlo app on your smartphone or mobile device, you will stop receiving push notifications. ¾¾ To change the alert settings for a camera: 1.
Modes, Rules, and Smart Alerts Set Up Geofencing Geofencing is a virtual fence that helps you discover when something or someone enters or exits a predefined zone. You can use Arlo geofencing to arm, disarm, or resume schedule modes when your mobile device is in zone or out of zone. To set up geofencing, you must use your mobile device and you must allow the Arlo app to use your location. Configure Your Mobile Device ¾¾ To configure your mobile device for more accurate geofencing: 1.
Modes, Rules, and Smart Alerts Radius size options are Small, Medium, and Large (approximately 150 meters, 250 meters, and 500 meters, respectively). 8. Enter a name for your location and tap Next. The Away Mode page displays a list of available modes. The away mode is the detection mode used by the camera when you are away from the location that you specified. 9. Select an away mode and tap Next. Note: When your mobile device is out of zone, the Arlo device defaults to the away mode.
Modes, Rules, and Smart Alerts Enable or Disable Geofencing for Friends’ Mobile Devices ¾¾ To enable or disable geofencing for your friends’ mobile devices: 1. Tap the Arlo icon on your mobile device. The Devices page displays. 2. Tap Mode. A list of cameras displays. 3. Tap the camera. A list of available modes displays. 4. Tap the Edit icon next to Geofencing. The Geofencing editing page displays. 5. Tap Enabled Devices. The Enabled Device page displays a list of geofencing-enabled mobile devices. 6.
To improve geofencing accuracy, make sure that your mobile device meets these conditions: • WiFi is turned on. • GPS or location services are turned on. Geofencing First In, Last Out Arlo cameras use the first in, last out principal within the geofencing feature. First in, last out allows you to come and go without worrying about arming and disarming your Arlo cameras.
4. Tap or click Schedule . The Schedule mode is selected. 5. Tap or click Edit next to Schedule. 6. Tap or click + Add. The Add Schedule page displays. 7. Set the days and times and then tap or click Save. The schedule is saved. Edit a Schedule ¾¾ To edit a schedule: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3.
5. Tap or click Edit next to Schedule. 6. Tap or click the schedule. The Edit Schedule page displays. 7. Change the start and stop times and tap or click Save. The schedule is saved. Add a Mode You can add new modes to tell your Arlo Pro 2 camera what to do in certain situations. For example, you can set your Arlo Pro 2 camera to record videos when the motion sensor is activated and to alert you with an email message. You can use the rules you create within modes and schedules to customize your camera.
5. Enter a name for the mode and tap or click Next. The Trigger Device page displays. 6. Tap or click When motion is detected and When audio is detected and then tap or click Next. The Motion Settings page displays. 7. Set the motion sensitivity. Use the sliders to adjust the sensitivity of the motion sensor: • Raise the sensitivity percentage to increase the number of videos that the camera captures. • Lower the sensitivity percentage to decrease the number of videos that the camera captures. 8.
Modes, Rules, and Smart Alerts Add a Mode With Different Rules for Each Camera With Arlo Pro 2 cameras, you can create multiple rules within the same mode so that each camera performs different actions and sends different alerts. You can also use Schedule mode to activate modes automatically at different times of the day or week. For more information about Schedule mode, see Add a Schedule on page 53. ¾¾ To add a mode with different actions or alerts for different cameras: 1.
Modes, Rules, and Smart Alerts 10. When prompted, specify what you want the trigger device to do when motion or audio is detected. Note: You can select Record video, Take snapshot, or Do nothing. 11. To turn on the Arlo Pro base station siren when the device detects motion or sound, select the Turn Siren ON check box. 12. If you selected Record video, use the slider to specify how long you want your device to record when motion or audio is detected and tap or click Next. 13.
The Devices page displays. 2. Tap or click Settings > My Devices. A list of devices displays. 3. Tap or click the camera. The camera settings display. 4. Tap or click Video Settings. The Video Settings page displays. 5. At the bottom of the page, tap or click Create New Zone. An activity zone box displays in the camera feed image. 6. Move the box to the desired activity zone. You can resize the box using the corner arrows. 7. Tap or click Save. Your settings are saved.
6. Settings You can customize the Arlo Pro 2 settings. Turn the Arlo App Fingerprint ID Login On and Off The Arlo app supports Touch ID fingerprint identity sensors. If you are using a mobile device with this feature, you can turn the Arlo app Touch ID login on and off. ¾¾ To turn the Arlo app Touch ID login on and off: 1. Tap the Arlo icon on your mobile device. The Devices page displays. 2. Tap Settings. The Settings page displays. 3. Tap Profile. The Profile page displays. 4. Tap Log in with Touch ID.
Settings 4. Tap or click Time Zone. The Time Zone page displays. 5. Tap or click a time zone. 6. Tap or click Done. If you are using a mobile device, your settings are saved. 7. If you are using a computer, click Save. Your settings are saved. Camera Settings Turn Off the Camera LED The LED on the Arlo Pro 2 camera lights in different colors. You can turn off this LED. ¾¾ To turn off the LED on the Arlo Pro 2 camera: 1. Tap the Arlo icon on your mobile device.
Settings If you are using a mobile device, your settings are saved. 6. If you are using a computer, click Save. Your settings are saved. Change the Video Quality and Battery Usage You can set the Arlo Pro 2 video resolution as Best Video, Optimized, and Best Battery Life. Using the Best Battery Life setting reduces the WiFi bandwidth that is required. ¾¾ To change the video quality and battery usage: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.
Settings ¾¾ To turn night vision on and off: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of devices displays. 3. Tap or click the camera. The camera settings display. 4. If you are using the Arlo app on a mobile device, tap Video Settings. The Video Settings page displays. 5. Tap or click Night Vision. Your settings are saved.
Settings The Audio Settings page displays. 5. Tap or click Microphone. Your settings are saved. Change the Speaker Settings You can turn the speaker off and on and you can control the volume on your camera. ¾¾ To change the speaker settings: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of devices displays. 3. Tap or click the camera.
Settings ¾¾ To change the base station name: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of devices including the base station and cameras displays. 3. Tap or click the base station. The base station settings page displays. 4. Tap or click Name. 5. Enter a new name for the base station. The new name is displayed in the Arlo app.
Settings The Flicker Adjustment page displays. 5. Tap or click a setting. 6. Tap or click Save. Your settings are saved. View Base Station Device Information ¾¾ To view base station device information: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of devices including the base station and cameras displays. 3. Tap or click the base station.
Settings The base station settings page displays. 4. Tap or click Restart. The base station restarts. Remove the Base Station From Your Account ¾¾ To remove the base station from your account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of devices including the base station and cameras displays. 3. Tap or click the base station.
Settings Turn On the Siren WARNING: The loudest siren setting, which is the default loudness option for the siren, is more than 100 decibels. Do not test the siren while people or pets are close to the base station. Prolonged exposure to the siren might cause hearing damage. ¾¾ To turn on the Arlo Pro base station siren: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2.
Settings The Devices page displays. 2. Tap or click Turn Siren OFF. The siren stops. View Device Information ¾¾ To view device information: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of devices including the base station and cameras displays. 3. Tap or click the device. The settings display. 4.
7. Manage Your Subscription Plan Every Arlo camera includes free Basic service that offers basic features and functionality. When activating your camera, you select your service plan. Subscription Plans Upgrading to a paid service level gives you the ability to increase the uses of your camera to suit your specific needs. Depending on your service level, you can add cameras or cloud storage and share recordings with friends and family. For information about subscription plans, visit http://bit.ly/1AQGR9k.
8. Continuous Video Recording Continuous video recording, or CVR, is an optional feature available on Arlo Pro 2 cameras. When your Arlo Pro 2 camera is plugged in, CVR records based on the rules that you specify. You can view recordings from any time of day and catch anything you missed by tapping or clicking above the camera feed. Your Arlo Pro 2 cameras can record CVR in addition to recordings that the cameras create because of rules. Your Arlo Pro 2 camera must be plugged in for you to use a CVR plan.
Continuous Video Recording The Devices page displays. 2. Tap or click above the camera feed. The Timeline page displays. 3. Tap or click and hold the timeline. 4. On a smartphone or mobile device, drag the timeline: • To go back in time, drag the timeline to the left (either 14 or 30 days back, depending on your CVR plan). • To move toward more recent recordings, drag the timeline to the right. 5.
• On a smartphone or mobile device, pinch and zoom. To go to landscape mode, rotate your device or tap the Enlarge icon. • If you are using a browser, click 24 hr, 1 hr, or 5 min to change your timeline detail. 6. To hide or display the timeline, tap TIMELINE. The timeline display toggles off and on.
9. Arlo Connect Arlo Connect is a simple way to integrate Arlo devices into other smart home platforms using standard and secure cloud integration. Use Arlo With IFTTT You can use the Arlo app with IFTTT (If This Then That), a free cloud-based service that connects smart home devices and applications. To add Arlo to your IFTTT app, visit ifttt.com/arlo. To learn more about Arlo and IFTTT, visit arlo.com/community.
10. FAQs and Troubleshooting Battery FAQs How can I recharge the Arlo Pro 2 camera battery? Your Arlo Pro battery is ready for use when it leaves the factory. You can use the power adapter cable to plug the camera into an electrical outlet to charge the battery. You can also use the Arlo Pro Charging Station (sold separately) to charge the battery. You can purchase a spare battery and the charging station. Then you can put the spare battery into the Arlo Pro 2 camera while you recharge the battery.
FAQs and Troubleshooting What is the battery life for Arlo Pro rechargeable batteries? The Arlo Pro camera rechargeable battery life is four to six months with normal usage and can be extended for optimal usage if you use key settings and follow certain tips. The Arlo Pro 2 cameras offer the best battery life when set up to record when they detect motion.
FAQs and Troubleshooting Night Mode • Best video. 600 kbps @ 15 fps • Optimized. 300 kbps @15 fps • Best battery Life. 200 kbps @15 fps Depending on the available bandwidth and how much of the buffer is full, the Arlo Pro 2 Wire-Free system either increases the bit rate or decreases the bit rate and frame rate. For information about setting the video quality and battery usage for your camera, see Change the Video Quality and Battery Usage on page 62.
Activity Zones and CVR Are Not Working The following Arlo Pro 2 features are available only while the camera is plugged in: • Activity zones • CVR • Prebuffering Note: Connecting your Arlo Pro 2 camera to the Arlo Solar Panel (sold separately) to charge the battery does not provide AC power. To use activity zones and CVR, you must plug the Arlo Pro 2 camera into an AC power outlet.
Out of Range Make sure that your wire-free camera is no farther than 300 feet (90 meters) from the base station. The range might be less if metal objects or thick walls and ceilings are between a camera and the base station. Make sure that your cameras display three or four bars of signal strength in the area where you intend to install them. The cameras can work when signal strength is at one or two bars, but they might go out of range intermittently due to fluctuations in the environment.
A list of modes displays. 4. Tap or click Edit next to Armed. The Edit Rule page displays. 5. Under Alert, make sure that the Push Notification check box is selected. 6. If you made changes, tap or click Save. Your settings are saved. Check the Arlo App Settings on an iOS Device Make sure that you allow the Arlo app to receive push notifications. The Arlo app push notifications can be disabled on iOS and Android devices. ¾¾ To allow Arlo push notifications on iOS devices: 1.
FAQs and Troubleshooting If You Said No to Push Notifications at Installation When you install the Arlo app for the first time, to receive alerts, you must select Allow when asked if you want Arlo to send you push notifications. For iOS apps, after you respond to this alert, it is not presented again unless the device is restored to factory settings or the app is uninstalled for at least a day.
Make sure that the power adapter is securely connected to the back of your base station and securely plugged into an outlet. 3. Try to connect to the Internet from another device that is connected directly to your router. Be sure to try an Ethernet-connected device, not a device that is connected using WiFi (you can turn WiFi off on the device to make sure that the device is connecting through the Ethernet cable).
7. Check to make sure that ports 443 and 80 are open on your router. Note: If you do not manage your Internet environment, contact your IT department for assistance with any firewall or router configurations. The Arlo base station cannot connect through most proxy servers. Check with your IT team and Internet service provider (ISP) about ways to bypass any proxy servers. Ask your IT team to make sure that ports 443 and 80 are open. 8. Perform a factory reset on your base station.
materials reduce signal strength the most: • • • • • • • • Unusually thick walls and ceilings Brick Concrete Stone Ceramic Glass, especially mirrors Metal Large quantities of water, such as the water in a fish tank or water heater • Mount your cameras away from devices such as cordless phone bases, baby monitors, and microwave ovens. • Do not place your Arlo system near multiple WiFi routers. Other WiFi-enabled devices can interfere with Arlo’s wireless signal.
11. Rechargeable Battery Safety Safety Rules for Arlo Pro Rechargeable Batteries Arlo Pro Wire-Free HD Security Cameras use rechargeable batteries and can go wherever you need them. But ALL batteries can EXPLODE, CATCH FIRE, and CAUSE BURNS if disassembled, punctured, cut, crushed, short-circuited, incinerated, or exposed to water, fire, or high temperatures, so you need to handle them with care.
Rechargeable Battery Safety Safety Rules for Arlo Pro Charging Station The Arlo Pro Charging Station is sold separately. You can use the charging station to charge one or two Arlo Pro rechargeable batteries. For more information about the Arlo Pro Charging Station, see the instructions that are included in the Arlo Pro Charging Station package.
