Other Content

ManualsBrandsArlo Technologies, Inc ManualsCamera & PhotoArlo Pro - Add-on Camera | Rechargeable, Night vision, Indoor/Outdoor, HD Video, 2-Way Audio, Wall Mount | Cloud Storage Included | Works with Arlo Pro Base Station (VMC4030P)

My Arlo Pro or Arlo Pro 2 camera battery

isn’t charging; what do I do?

To troubleshoot problems with your Arlo Pro or Arlo Pro2 camera battery:

1. Make sure that you’re using the charger that came in the box with your camera or the

charging station (sold separately) that’s compatible with your Arlo Pro camera to charge

your camera’s rechargeable battery.

2. Make sure that the power adapter cable is fully inserted into the AC power adapter and

your camera.

3. Make sure that the USB port cap is tightly sealed before placing your camera outside.

4. Try removing and reinserting the battery and power adapter cable.

Note: Make sure that you insert the battery in your camera before you plug in the charger.

5. Log in to your Arlo account and make sure that your camera is online and that the

charger icon is displaying while you’re charging your cameras. If the charger icon isn’t

displaying, your camera isn’t charging and is operating on battery power.

6. Log in to you Arlo account and check whether the following error message is displaying:

“The charging source connected to the camera cannot charge your battery. Please use an

Arlo power adapter.”

If you see this error message, try the following:

 Try charging a different camera with the same power adapter. If the power adapter charges

a different camera, the issue is with the original camera that you tried to charge.

 Try charging your camera with a different Arlo power adapter.

7. Check the LED behavior when your camera is charging.

If the LED quickly blinks amber for three seconds, try the following:

 Wipe any debris off of the battery or camera’s contacts.

 Try using the battery with a different camera. If your battery issue persists with a different

camera, you might need to replace your camera.

For more information about your camera’s LED patterns, visit What do the different LED

behaviors on my Arlo Wire-Free, Arlo Pro Wire-Free, or Arlo Pro 2 Wire-Free camera

mean?.

8. Try resetting your Arlo system to factory default settings.

For information about resetting your Arlo system, visit:

 How can I reset my Arlo base station to the default values?

 How do I set up and sync my Arlo Wire-Free cameras?

Summary of content (5 pages)

PAGE 1
My Arlo Pro or Arlo Pro 2 camera battery isn’t charging; what do I do? To troubleshoot problems with your Arlo Pro or Arlo Pro2 camera battery: 1. Make sure that you’re using the charger that came in the box with your camera or the charging station (sold separately) that’s compatible with your Arlo Pro camera to charge your camera’s rechargeable battery. 2. Make sure that the power adapter cable is fully inserted into the AC power adapter and your camera. 3.
PAGE 2
9. If you tried the above troubleshooting tips, and you’re still having issues with your battery, contact Arlo customer support.
PAGE 3
Note: If the Sync button on the base station is pressed for too long, the LED blinks amber. If this happens, wait for 15 minutes and then try the sync process again. 3. If using an Arlo Ultra camera, you do not need to press the Sync button. If the blue LED is blinking rapidly, your camera is syncing with the base station. 4. If you're using a Arlo Wire-Free, Arlo Pro Wire-Free, Arlo Pro 2 Wire-Free, or Arlo Go camera, press the Sync button on the top of the camera.
PAGE 4
If you tried all of these troubleshooting steps and your Arlo Pro or Arlo Pro 2 Wire-Free camera still will not sync with the base station, visit My Arlo Pro or Arlo Pro 2 Wire-Free camera won't sync with the base station; what do I do? If you tried all of these troubleshooting options and you still cannot sync your Arlo Wire-Free camera to your base station, visit Arlo Support to speak with an expert.
PAGE 5
For more information about optimizing and troubleshooting motion detection, see the following knowledge base articles:   How do I optimize motion detection for my Arlo Wire-Free, Arlo Pro Wire-Free, Arlo Pro 2 Wire-Free, or Arlo Go camera? How do I change the motion sensitivity on my Arlo cameras? What is the push-to-talk feature on my Arlo camera and how does it work? Arlo Ultra, Arlo Q, Arlo Q Plus, Arlo Pro, Arlo Pro 2, Arlo Baby, and Arlo Go cameras allow two-way communication between cameras and co