User's Guide

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For connections experiencing lag or a slow response:
Check for other devices on the network utilizing large portions
of the bandwidth and if possible temporarily stop their current
utilization and recheck the connection.
If lag still exists, clear the cache on the computer and if still
needed, unplug the Ethernet cable or disable the wireless
connection to the computer experiencing the slow connection
and then reconnect or enable the wireless connection and try
the connection again.
In rare cases you may also need to:
Unplug the Ethernet cable to Fios Home Router and restart the
Fios Home Router, wait 1-2 mins. and insert the Ethernet cable
again.
Under limited circumstances you may use a port forwarding
configuration on the router, based on the application you are
using (refer to the 7.2/ Port Forwarding section or Verizons
support online help for more details).