Fios Home Router USER GUIDE Model G3100 ©2019 Verizon Wireless
CONTENTS 03 / 01 / WIRELESS SETTINGS INTRODUCTION 3.0 Overview 39 1.1 System Requirements 7 3.1 Wireless Status 40 1.2 Features 3.2 Basic Settings 41 3.3 Advanced Settings 42 3.4 Channel Settings 47 3.5 Guest Network 49 1.0 Package Contents 7 7 1.3 Getting to Know Your Fios Home Router 10 02 / CONNECTING YOUR FIOS HOME ROUTER 2.0 Setting up Your Fios Home Router 20 2.1 Expanding Wi-Fi coverage 26 2.2 Computer Network Configuration 28 2.
TABLE OF CONTENTS 3 05 / 07 / USING NETWORK CONNECTIONS 5.0 Accessing Network Connections CONFIGURING SECURITY SETTINGS 59 5.1 Network (Home/Office) Connection 60 7.0 Firewall 87 7.1 Access Control 91 7.2 Port Forwarding 94 5.2 Wireless Access Point Connection 68 7.3 Port Triggering 97 7.4 DMZ Host 99 5.3 Ethernet Connection 71 7.5 Static NAT 100 5.4 Broadband Connection 7.6 IPv6 Pinholes 101 73 08 / 06 / CONFIGURING ADVANCED SETTINGS SETTING PARENTAL CONTROLS 6.
CONTENTS 09 / 11 / 9.0 Troubleshooting Tips 166 11.0 Regulatory Compliance Notices 186 9.1 Frequently Asked Questions 174 TROUBLESHOOTING NOTICES 10 / SPECIFICATIONS 10.0 General Specifications 181 10.1 LED Indicators 182 10.
01 / INTRODUCTION 1.0 Package Contents 1.1 System Requirements 1.2 Features 1.
01 / INTRODUCTION 6 The Verizon Fios Home Router lets you transmit and distribute digital entertainment and information to multiple devices in your home/office. Your Fios Home Router supports networking using coaxial cables, Ethernet, or Wi-Fi, making it one of the most versatile and powerful routers available. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
PACKAGE Package CONTENTS, Contents SYSTEM REQUIREMENTS AND FEATURES 1.0/ PACKAGE CONTENTS Your package contains: • Fios Home Router • Power adapter • Ethernet cable, three meters (white) • OSS (Open Source Software) insert guide 1.1/ SYSTEM REQUIREMENTS System and software requirements are: • A computer or other network device supporting Wi-Fi or wired Ethernet • A web browser, such as Chrome™, Firefox®, Internet Explorer 8® or higher, or Safari® 5.1 or higher 1.
01 / INTRODUCTION 8 • • –– Ethernet supports speeds up to 1000 Mbps –– MoCA 2.5 and 1.1 enabled to support speeds up to 700 Mbps over coaxial cable Integrated wireless networking with 802.11b/g/n/ac/ax access point featuring: –– Enabled 802.11b capable speeds (based on device) –– Enabled 802.11g capable speeds (based on device) –– Enabled 802.11n capable speeds (based on device) –– Enabled 802.11ac capable speeds (based on device) –– Enabled 802.
Features • –– Access control –– Advanced wireless protection featuring WPA2/WPA Mixed Mode and MAC address filtering Options, including: –– DHCP server –– WAN interface auto-detection –– Dynamic DNS –– DNS server –– LAN IP and WAN IP address selection –– MAC address cloning –– IPv6 support –– QoS support (end to end layer 2/3) featuring: Differentiated Services (Diffserv), 802.
01 / INTRODUCTION 10 1.3/ GETTING TO KNOW YOUR Fios Home Router 1.3a/ FRONT PANEL The front panel’s unified button allows quick access to the Wi-Fi Protected Setup (WPS) feature and pairing mode. The Router Status LED will be on white and solid when your router is turned on, connected to the internet, and functioning normally.
GettingtoKnowYourFiosHomeRouter seconds. When WPS is initiated from your router, the Router Status LED slowly flashes blue for up to two minutes, allowing time to complete the WPS pairing process on your wireless device (also known as a wireless client). When a device begins connecting to your router using WPS, the Router Status LED rapidly flashes blue for a few seconds, and turns solid blue and then solid white as the connection completes.
01 / INTRODUCTION 12 The rear panel has seven ports; F-type coax, Ethernet LAN (four), Ethernet WAN, and USB. The rear panel also includes a DC power jack and a reset button. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
GettingtoKnowYourFiosHomeRouter • Ethernet LAN - connects devices to your Fios Home Router using Ethernet cables to join the local area network (LAN). The four Ethernet LAN ports are 10/100/1000 Mbps auto-sensing and can be used with either straight-through or crossover Ethernet cables. • USB - provides up to 1000 mA at 5 VDC for attached devices. For example, you could charge a cell phone.
01 / INTRODUCTION 14 1.3c/ MOUNTING THE Fios Home Router TO A WALL For optimum performance, the Fios Home Router is designed to stand in a vertical upright position. Verizon does not recommend wall mounting the Fios Home Router. However, if you wish to mount your Fios Home Router, you can purchase a wall mount bracket from the Verizon Fios Accessories Store at verizon.com/ fiosaccessories. To mount your Fios Home Router to a wall: 1.
GettingtoKnowYourFiosHomeRouter 5. There are two mounting slots located on the bottom of the Fios Home Router. It allows you to securely attach your router to the wall. Align the slots with the wall mount bracket. 6. Attach the router to the wall mount bracket through an easy twist and lock action.
01 / INTRODUCTION 16 7. Align the wall mount bracket with the attached router to the screws, then slide the bracket down until it locks in place. 8. To secure the bracket, place one screw into the small hole of the bracket and tighten the screw into your wall. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
GettingtoKnowYourFiosHomeRouter Note: To release the lock, twist the router counter-clockwise and press down on the small clip on the bottom of the bracket.
02 / CONNECTING YOUR Fios Home Router 2.0 Setting up Your Fios Home Router 2.1 Expanding Wi-Fi coverage 2.2 Computer Network Configuration 2.
02 / CONNECTING YOUR Fios Home Router 19 Connecting your Fios Home Router and accessing its web-based Graphical User Interface (GUI) are both simple procedures. Accessing the GUI may vary slightly, depending on your device’s operating system and web browser. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
Setting up Your Fios Home Router 2.0/ SETTING UP YOUR Fios Home Router There are three basic steps to set up your Fios Home Router: Step 1: Connect your Fios Home Router to the internet. Step 2: Connect your network device to your Fios Home Router. Step 3: Configure your Fios Home Router. Before you begin, if you are replacing an existing router, disconnect it. Remove all old router components, including the power supply. They will not work with your new Fios Home Router. 2.
02 / CONNECTING YOUR Fios Home Router 21 • If connecting the WAN using coaxial cable, locate a coaxial cable and connect one end to the coax port on the back of your router. Connect the other end of the coaxial cable to a coax wall jack. Tighten the coaxial cables by hand until snug. Tightening the coaxial cable should not require a wrench. 4. Plug the power cord into the power port on the back of your Fios Home Router and then into a power outlet.
Setting up Your Fios Home Router If connecting a wireless device: • Access the Wi-Fi setting on your wireless device, then select your new Fios Home Router using the wireless network name (SSID) shown on the sticker located on the rear of your Fios Home Router. • Enter the wireless password (WPA2 key) also shown on the sticker. 2.0c/ STEP 3 - CONFIGURE YOUR Fios Home Router 1. Open a web browser on the device connected to your Fios Home Router network. 2.
02 / CONNECTING YOUR Fios Home Router 23 3. On the Step 1: Please log in to your router screen, enter the password that is printed next to the Admin password on the label on the rear of your router. 4. Click Next. The Step 2: Personalize Your Wi-Fi Settings screen displays. Click on the check box next to Setup and Enable Your Guest Wi-Fi (Optional) to personalize your Guest Wi-Fi Name and Password. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
Setting up Your Fios Home Router For your protection, your Fios Home Router is pre-set at the factory to use WPA2 (Wi-Fi Protected Access) encryption for your wireless network. This is the best setting for most users and provides maximum security. 5. Click Next. The Step 3: Click Apply to Save Your Wi-Fi Settings screen appears. You have an option of saving the Wi-Fi settings as an image on your device by clicking the Save as picture button.
02 / CONNECTING YOUR Fios Home Router 25 The Congratulations! You’re all set up screen displays once your Fios Home Router verifies the final settings and has successfully connected to the internet and is ready for use. You can click on Main router settings to access the main screen of the Fios Home Router or click on Start browsing and you will be directed to the Verizon.com website.
Expanding Wi-Fi coverage 2.1/ EXPANDING WI-FI COVERAGE Connecting Verizon’s Fios Home Wi-Fi Extender to the Fios Home Router allows you to extend wireless signal range of the Fios Home Router for eliminating Wi-Fi dead zones on your Wi-Fi network. To connect a Fios Home Wi-Fi Extender to your existing Fios Home Router: 1. Connect one end of an Ethernet cable into the LAN port on the Fios Home Router. Then insert the other end of the cable into the Ethernet port of the Fios Home Wi-Fi Extender. 2.
02 / CONNECTING YOUR Fios Home Router 27 Fios Home Router from the list and click Connect button to start using the wireless network. 4. If you need to add another Fios Home Wi-Fi Extender on your network, repeat step 1 and step 2. If the LED becomes flashing blue, it indicates that the device is in software synchronization process. Please wait for the LED to turn solid white again. Then unplug the power and network cable of the secondary Fios Home Wi-Fi Extender, and place it to your desired location.
Computer Network Configuration 2.2/ COMPUTER NETWORK CONFIGURATION Each network interface on your computer should either automatically obtain an IP address from the upstream Network DHCP server (default configuration) or be manually configured with a statically defined IP address and DNS address. We recommend leaving this setting as it is. 2.2a/ CONFIGURING DYNAMIC IP ADDRESSING To configure a computer to use dynamic IP addressing: WINDOWS 7/8 1.
02 / CONNECTING YOUR Fios Home Router 29 8. To configure Internet Protocol Version 6 (TCP/IPv6) to use dynamic IP addressing, repeat step 1 to 7. However for step 4, select Internet Protocol Version 6 (TCP/IPv6) in the Properties option (refer to IPv6 section for Fios Home Router configuration). WINDOWS 10 1. On the Windows desktop, click on the Start icon. Select Settings and click Network & Internet. 2. In the Network & Internet, click Ethernet. 3. Select Network and Sharing Center.
Computer Network Configuration 10. To configure Internet Protocol Version 6 (TCP/IPv6) to use dynamic IP addressing, repeat step 1 to 9. However for step 6, select Internet Protocol Version 6 (TCP/ IPv6) in the Properties option (refer to IPv6 section for Fios Home Router configuration). MACINTOSH OS X 1. Click the Apple icon in the top left corner of the desktop. A menu displays. 2. Select System Preferences. The System Preferences window displays. 3. Click Network. 4.
02 / CONNECTING YOUR Fios Home Router 31 ETHERNET 1. Plug one end of an Ethernet cable into one of the open yellow Ethernet ports on the back of your Fios Home Router. 2. Plug the other end of the Ethernet cable into an Ethernet port on the computer. 3. Repeat these steps for each computer to be connected to your Fios Home Router using Ethernet. You can connect up to four.
Computer Network Configuration You can easily add wireless devices to your wireless network using the WPS option if your wireless device supports the WPS feature. To access WPS using the user interface: 1. From the main menu, select Wi-Fi settings, then select Wi-Fi Protected Setup (WPS). 2. Enable the protected setup by moving the selector to On. 3.
02 / CONNECTING YOUR Fios Home Router 33 Client WPS PIN field is located in the section 2 - PIN enrollment on the user interface. 4. • Click Register. • Alternatively, you can enter the router’s PIN shown on this screen into the WPS user interface of your device, if this PIN mode is supported by your wireless device. After pressing the unified button (WPS) on your router, you have two minutes to press the WPS button on the client device before the WPS session times out.
Computer Network Configuration 3. Select your Fios Home Router’s wireless network name (SSID) from the device’s list of discovered wireless networks. 4. When prompted, enter your Fios Home Router’s wireless password (WPA2 key) into the device’s wireless settings. Your router’s default wireless network name and wireless password are located on the sticker on the rear panel of your Fios Home Router. 5.
02 / CONNECTING YOUR Fios Home Router 35 2.3/ MAIN SCREEN When you log into your router, the dashboard main page displays the main navigation menu of connection status, Wi-Fi settings, network settings, parental control, firewall security level, and advanced quick links. 2.
Main Screen 2.3b/ STATUS Router Status This section displays firmware and hardware version numbers, and the status of your router’s local network (LAN) and internet connection (WAN).
03 / WIRELESS SETTINGS 3.0 Overview 3.1 Wireless Status 3.2 Basic Settings 3.3 Advanced Settings 3.4 Channel Settings 3.
03 / WIRELESS SETTINGS 38 Wireless networking enables you to free yourself from wires, making your devices more accessible and easier to use. You can create a wireless network, including accessing and configuring wireless security options. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
Overview 3.0/ OVERVIEW Your Fios Home Router provides you with wireless connectivity using the 802.11b, g, n, ac or ax standards. These are the most common wireless standards. 802.11b has a maximum data rate of 11 Mbps, 802.11g has a maximum data rate of 54 Mbps, 802.11n has a maximum data rate of 450 Mbps, 802.11ac has a maximum data rate of 3.12 Gbps, and 802.11ax has a maximum data rate of 4.8 Gbps. 802.11b and g standards operate in the 2.4 GHz range. 802.11ac operates in the 5 GHz range. 802.
03 / WIRELESS SETTINGS 40 3.1/ WIRELESS STATUS Use the Wi-Fi status feature to view the status of your router’s wireless network. To view the status: 1. Access the dashboard main page. You can quickly view your router’s wireless status in the Wi-Fi column. 2. In the Wi-Fi column for Primary Network and Guest Network, the following information displays: • ON/OFF - displays whether the wireless radio is active.
Basic Settings 3.2/ BASIC SETTINGS You can configure the basic security settings for either 2.4 GHz or 5 GHz of your wireless network. To configure the basic security radio, SSID and security settings: 1. Select Wi-Fi from the left pane, and then click Basic Settings. 2. To activate the wireless radio, click the On radio button. 3. If desired, enter a new name for the wireless network in the SSID field or leave the default name that displays automatically. 4.
03 / WIRELESS SETTINGS 42 3.3/ ADVANCED SETTINGS You can change your advanced wireless security settings, such as disable your SSID broadcast to secure your wireless traffic; stop your Fios Home Router from broadcasting your SSID; set wireless MAC authentication to limit access to specific wireless devices; and change the wireless mode to limit or allow access to your wireless network based on the type of technology as well as other advanced wireless options. verizonwireless.
Advanced Settings 3.3a/ BROADCAST You can configure the Fios Home Router’s SSID broadcast capabilities to allow or disallow wireless devices from automatically using a broadcast SSID name to detect your router wireless network. 1. Select Wi-Fi from the left pane, and then click Advanced Settings. 2. To enable SSID broadcasting, click the Enable radio button. SSID broadcast is enabled by default. The SSID of the wireless network will be broadcast to all wireless devices.
03 / WIRELESS SETTINGS 44 3. When all changes are complete, click Save Changes to save the changes. 3.3b/ MAC AUTHENTICATION You can configure your router to limit access to your wireless network allowing access only to those devices with specific MAC addresses. To set wireless MAC authentication: 1. To enable access control, select the Enable Access List check box. 2. Select either: • Accept all devices listed below – allows only the listed devices to access the wireless network.
Advanced Settings 5. To remove a specific device’s MAC address, click the Remove button next to the specific MAC address. 6. When all changes are complete, click Save Changes to save the changes. 3.3c/ 802.11 MODE From the 802.11 Mode page, you can limit the wireless access to your network by selecting the 2.4 GHz and 5 GHz wireless communication standard (mode) best suited or compatible with the devices you allow access to your wireless network.
03 / WIRELESS SETTINGS 46 3.3d/ OTHER ADVANCED WIRELESS OPTIONS You can view additional wireless options. Comment: Recommend leaving defaults as is unless otherwise directed. View the following options: Caution: These settings should only be configured by experienced network technicians. Changing the settings could adversely affect the operation of your router and your local network. • Mesh Wi-Fi Enabled - allows for smart roaming to provide reliable Wi-Fi network with full signal strength in all areas.
Channel Settings 3.4/ CHANNEL SETTINGS You can configure the channel settings for either 2.4 GHz or 5 GHz of your wireless network.
03 / WIRELESS SETTINGS 48 On the Channel Settings page for either 2.4 GHz or 5 GHz, the following information displays: • Channel - this is the radio channel used by the wireless router and its clients to communicate with each other. The channel must be the same on the router and all of its wireless clients. –– Select the channel you want the wireless radio to use to communicate, or accept the default Automatic channel selection. Then the router will automatically assign itself a radio channel.
Guest Network –– Select the Enable DFS Channels during Channel Scan (DFS, dynamic frequency selection) check box to perform channel availability check in the 5GHz band. • Channel Width - scans and displays the channel the wireless connection is currently using. • Channel Analyzer - displays the analysis of channel availability. Click Perform New Scan to perform channel availability scan for the Fios Home Router accommodating the best radio channel and providing the best Wi-Fi performance.
03 / WIRELESS SETTINGS 50 The Fios Home Router is shipped from the factory with Guest Wi-Fi turned off. The default SSID for Guest Wi-Fi is preconfigured at the factory to the default wireless network name (SSID) which is displayed on a sticker located at the rear of the router followed by hyphen guest (-Guest). For example – if the router is shipped with a default SSID of “Fios-ABCDE” then the default SSID for Guest Wi-Fi is “Fios-ABCDE-Guest”. 3.5a/ GUEST WI-FI To enable Guest Wi-Fi: 1.
Guest Network 3.5b/ GUEST WI-FI DEVICES The devices on the Guest Network can be viewed on the Guest Wi-Fi device list. If the admin toggles the button next to a device to Off, that device will be blocked from accessing the internet. Refer to “Connecting A Wi-Fi Device Using WPS” on page 31 for the Wi-Fi Protected Setup (WPS) setup.
04 / CONFIGURING NETWORK SETTINGS 4.0 Accessing Network Settings 4.
04 / CONFIGURING NETWORK SETTINGS 53 You can configure the basic network settings for your Fios Home Router’s network. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
Accessing Network Settings Caution: The settings described in this chapter should only be configured by experienced network technicians. Changes could adversely affect the operation of your router and your local network. 4.0/ ACCESSING NETWORK SETTINGS The Network section allows you to view and manage your network connections and devices. You can block websites and internet services, set port forwarding, view device details, and rename devices. 4.0a/ NETWORK STATUS To view your network connections: 1.
04 / CONFIGURING NETWORK SETTINGS 55 2. To view and edit the details of a specific network connection, click the hyperlinked name from the Device options drop-down menu. The following sections detail the types of network connection settings that you can view and configure. 4.1/ USING NETWORK SETTINGS You can access and configure common network parameters: • Block this Device/Un-Block this Device - Click this option to quickly enable/disable a device from having internet access.
Using Network Settings • Port Forwarding - Port Forwarding allows your network to be exposed to the internet in specific limited and controlled ways. For example, you could allow specific applications, such as gaming, voice, and chat, to access servers in the local network. To access the Port Forwarding page, click Port Forwarding. For additional information, refer to the Port Forwarding section in Chapter 7 Configuring Security Settings.
05 / USING NETWORK CONNECTIONS 5.0 Accessing Network Connections 5.1 Network (Home/Office) Connection 5.2 Wireless Access Point Connection 5.3 Ethernet Connection 5.
05 / USING NETWORK CONNECTIONS 58 Your Fios Home Router supports various local area network (LAN) and wide area network (WAN), or internet connections using Ethernet or coaxial cables. You can configure aspects of the network and internet connections as well as create new connections. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
Accessing Network Connections Caution: The settings described in this chapter should only be configured by experienced network technicians. Changes could adversely affect the operation of your router and your local network. 5.0/ ACCESSING NETWORK CONNECTIONS You can access your network connections and view the connections by connection type. To access the network connections: 1. Select Network, then select Network Connections. 2. To display all connection entries, click the Advanced button.
05 / USING NETWORK CONNECTIONS 60 3. To view and edit the details of a specific network connection, click the hyperlinked name or the action icon. The following sections detail the types of network connections that you can view. 5.1/ NETWORK (HOME/OFFICE) CONNECTION You can view the properties of your local network. This connection is used to combine several network interfaces under one virtual network. For example, you can create a home/office network connection for Ethernet and other network devices.
Network (Home/Office) Connection 2. To rename a network connection, enter the new network name in the Name field. 3. Click Apply to save the changes.
05 / USING NETWORK CONNECTIONS 62 5.1a/ CONFIGURING THE HOME/OFFICE NETWORK To configure the network connection: 1. In the Network (Home/Office) Properties page, click Settings. The configuration page displays. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
Network (Home/Office) Connection 2. Configure the following sections, as needed. GENERAL In the General section, verify the following information: • Status - displays the connection status of the network. • Network – displays the type of network connection. • Connection Type - displays the type of connection interface. • Physical Address - displays the physical address of the network card used for the network.
05 / USING NETWORK CONNECTIONS 64 • Internet Protocol In the Internet Protocol section, specify one of the following: –– No IPv4 Address: the connection has no IP address. This is useful if the connection operates under a bridge. –– Obtain an IPv4 Address Automatically: the network connection is required by Verizon to obtain an IP address automatically. The server assigning the IP address also assigns a subnet mask address, which can be overridden by entering another subnet mask address.
Network (Home/Office) Connection Verify the following information: • Status – displays the connection status of a specific network connection. • Action – contains an Edit hyperlink that, when clicked, generates the next level configuration page for the specific network connection or network device. IP ADDRESS DISTRIBUTION The IP Address Distribution section is used to configure the Dynamic Host Configuration Protocol (DHCP) server parameters of your Fios Home Router.
05 / USING NETWORK CONNECTIONS 66 • Start IP Address – Enter the first IP address in the IP range that the Fios Home Router will automatically begin assigning IP addresses from. Since your Fios Home Router’s IP address is 192.168.1.1, the default Start IP Address is 192.168.1.2. • End IP Address – Enter the last IP address in the IP range that the Fios Home Router will automatically stop the IP address allocation at. The maximum end IP address range that can be entered is 192.168.1.254. 2.
Network (Home/Office) Connection ROUTING TABLE You can configure your Fios Home Router to use static or dynamic routing. • Static routing – specifies a fixed routing path to neighboring destinations based on predetermined metrics. • Dynamic routing – automatically adjusts how packets travel on the network. The path determination is based on network/ device reachability and status of network being traveled. To configure routing: 1.
05 / USING NETWORK CONNECTIONS 68 5.2/ WIRELESS ACCESS POINT CONNECTION A Wireless Access Point network connection allows wireless devices to connect to the local area network (LAN) using the 2.4 GHz or 5 GHz Wi-Fi network. Note: Once disabled, all wireless devices connected to that wireless network will be disconnected from the LAN network and internet. To view the connection settings: 1. In the Network Connections page, click the Network(Home/ Office) connection link. 2. To access the 5.
Wireless Access Point Connection 3. To disable the connection, click the Disable button. 4. To rename the connection, enter a name in the Name field. 5. Click Apply to save the changes. 6. Reboot your Fios Home Router. 5.2a/ CONFIGURING WIRELESS ACCESS POINT PROPERTIES To configure the connection: 1. In the 5.0GHz Wireless Access Point 1 Properties or 2.4GHz Wireless Access Point 2 Properties page, click Setting. The configuration page displays. 2.
05 / USING NETWORK CONNECTIONS 70 3. • Physical Address - displays the physical address of the network card used for the network. • MTU - specifies the largest packet size permitted for internet transmissions: –– Automatic: set the MTU (Maximum Transmission Unit) at 1500. –– Automatic by DHCP: sets the MTU according to the DHCP connection. –– Manual: allows you to manually set the MTU. Click Apply to save changes. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
Ethernet Connection 5.3/ ETHERNET CONNECTION You can view the properties of your Ethernet LAN connection using an Ethernet cable inserted into one of your Fios Home Router’s Ethernet LAN ports. To view the connection settings: 1. In the Network Connections page, click the Network(Home/ Office) connection link. 2. Next, to access the Ethernet Properties page, click the Ethernet link listed under the Underlying Device section. 3. To rename the network connection, enter the new name in the Name field.
05 / USING NETWORK CONNECTIONS 72 5.3a/ CONFIGURING ETHERNET PROPERTIES To configure the connection: 1. 1. In the Ethernet Properties page, click Settings. The configuration page displays. 2. Configure the following settings, as needed. GENERAL Verify the following information: • Status - displays the connection status of the network. • Network – displays the type of network connection. • Connection Type - displays as Hardware Ethernet Switch. verizonwireless.com | ©2019 Verizon Wireless.
Broadband Connection • Physical Address - displays the physical address of the network card used for the network. • MTU - specifies the largest packet size permitted for • 3. –– Automatic: sets the MTU (Maximum Transmission Unit at 1500). –– Automatic by DHCP: sets the MTU according to the DHCP connection. –– Manual: allows you to manually set the MTU. HW Switch Ports - displays the status of each LAN port. Click Apply to save the changes. 5.
05 / USING NETWORK CONNECTIONS 74 verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
Broadband Connection Coax Properties 2. To rename the network connection, enter the new name in the Name field. 3. Click Apply to save changes. 5.4a/ CONFIGURING THE ETHERNET/COAX CONNECTION To configure the connection: 1. In the Broadband Connection (Ethernet/Coax) Properties page, click Settings. The configuration page displays.
05 / USING NETWORK CONNECTIONS 76 verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
Broadband Connection 2. Configure the following settings, as needed. GENERAL Verify the following information: • Status - displays the connection status of the network. • Network – displays the type of network connection. • Connection Type - displays the type of connection interface. • Physical Address - displays the physical address of the network card used for the network.
05 / USING NETWORK CONNECTIONS 78 • To view the devices connected using the coaxial cable, click the Go to WAN Coax Status link. • In the Internet Protocol section, specify one of the following: –– No IPv4 Address: the connection has no IP address. This is useful if the connection operates under a bridge. –– Obtain an IPv4 Address Automatically: the network connection is required by Verizon to obtain an IP address automatically.
Broadband Connection • 3. IPv4 DNS: selects Obtain IPv4 DNS Address Dynamically for using Dynamic DNS. Each time the public IP address changes, the DNS database is automatically updated with the new IPv4 address. In this way, even though the IP address changes often, the domain name remains constant and accessible. Click Apply to save changes.
06 / SETTING PARENTAL CONTROLS 6.0 Activating Parental Controls 6.
06 / SETTING PARENTAL CONTROLS 81 The abundance of harmful information on the internet poses a serious challenge for employers and parents alike as they ask “How can I regulate what my employee or child does on the internet?” With that question in mind, your Fios Home Router’s Parental Controls were designed to allow control of internet access on all locally networked devices. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
Activating Parental Controls 6.0/ ACTIVATING PARENTAL CONTROLS You can create a basic access policy for any computer or device on your Fios Home Router network. Parental controls limit internet access to specific websites based on a schedule that you create. Access can be limited on specific websites or keywords embedded in a website. For example, you can block access to the ‘www. anysite.com’ as well as block any website that has the word ‘any’ in its site name. To limit computer access: 1.
06 / SETTING PARENTAL CONTROLS 83 6. To remove a website or keyword, select the word, then click Remove. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
Rule Summary 7. Create a schedule by selecting the days of the week when the rule will be active or inactive. 8. Set the time when the rule will be active or inactive, then specify the start time and end time. 9. Create a rule name and description. 10. Click Apply to save changes. NEW! The Verizon My Fios app provides robust security to protect your home and business networks. Click the Click here link to download the My Fios app for using the My Fios app on the iOS or Android OS. 6.
07 / CONFIGURING SECURITY SETTINGS 7.0 Firewall 7.1 Access Control 7.2 Port Forwarding 7.3 Port Triggering 7.4 DMZ Host 7.5 Static NAT 7.
07 / CONFIGURING SECURITY SETTINGS 86 Your Fios Home Router’s security suite includes comprehensive and robust security services, such as stateful packet inspection, firewall security, user authentication protocols, and password protection mechanisms. These and other features help protect your computers from security threats on the internet. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
Firewall This chapter covers the following security features: • Firewall - select the security level for the firewall. • Access Control - restrict access from the local network to the internet. • Port Forwarding - enable access from the internet to specified services provided by computers on the local network. • Port Triggering - define port triggering entries to dynamically open the firewall for some protocols or ports.
07 / CONFIGURING SECURITY SETTINGS 88 Additional features, including surfing restrictions and access control, can also be configured locally through the user interface or remotely by a service provider. The firewall regulates the flow of data between the local network and the internet.
Firewall When the website is returned from the web server, the firewall associates the website with this session and allows it to pass; regardless HTTP access from the internet to the local network is blocked or permitted. It is the origin of the request, not subsequent responses to this request, which determines whether a session can be established. 7.0a/ SETTING FIREWALL CONFIGURATION You can select a maximum, typical, or minimum security level to block, limit, or permit all traffic.
07 / CONFIGURING SECURITY SETTINGS 90 7.0b/ SPECIFYING GENERAL SETTINGS FOR IPV4 OR IPV6 To set your firewall configuration: 1. From the Firewall General settings page, click on desired IPv4 settings/IPv6 settings option to configure IPv4/IPv6 security. 2. Select a security level by clicking one of the radio buttons. Using the Minimum Security setting may expose the local network to significant security risks, and should only be used for short periods of time to allow temporary network access. 3.
Access Control 7.1/ ACCESS CONTROL You can block individual computers on your local network from accessing specific services on the internet. For example, you could block one computer from accessing the internet, then block a second computer from transferring files using FTP as well as prohibit the computer from receiving incoming email. Access control incorporates a list of preset services, such as applications and common port settings. 7.1a/ ALLOW OR RESTRICT SERVICES To allow or restrict services: 1.
07 / CONFIGURING SECURITY SETTINGS 92 3. To apply the rule to: • Networked Computer/Device - select Any. • Specific devices only - select User Defined. 4. In the Protocol field, select the internet protocol to be allowed or blocked. If the service is not included in the list, select User Defined. The Edit Service page displays. Define the service, then click OK. The service is automatically added to the Add Access Control Rule section. 5. Specify when the rule is active as Always or User Defined.
Access Control 6. Then click Add rule schedule to specify the days of the week when the rule will be active. 7. Click New Hours Range Entry and set the start time and end time when the rule will be active. 8. Click Apply to save changes. 9. Click Apply again to save all changes. 10. The Access Control page displays a summary of the new access control rule.
07 / CONFIGURING SECURITY SETTINGS 94 7.1b/ DISABLE ACCESS CONTROL You can disable an access control and enable access to the service without removing the service from the Access Control table. This can make the service available temporarily and allow you to easily reinstate the restriction later. • To disable an access control, clear the check box next to the service name. • To reinstate the restriction, select the check box next to the service name.
Port Forwarding 2. To create a new rule, select the IP address in the Select IP from menu drop down. 3. Select the application in the Application To Forward drop down. 4. Click Add. The rule displays in the Applied Rules section. 5. Click Apply to save changes. 7.2a/ ADVANCED PORT FORWARDING RULES You can configure advanced port forwarding rules. To configure the rules: 1. In the Port Forwarding page, select Advanced.
07 / CONFIGURING SECURITY SETTINGS 96 2. If needed, to select a port to forward communication to, select an option in the Custom Ports drop down. 3. If a single port or range of ports is selected, text boxes display. Select the Protocol and the port numbers. 4. To schedule the rule, select either Always or User Defined in the Schedule list box. 5. Click Add. The rule displays in the Applied Rules section. 6. Click Apply to save changes. verizonwireless.com | ©2019 Verizon Wireless.
Port Triggering 7.3/ PORT TRIGGERING Port triggering can be described as dynamic port forwarding. By setting port triggering rules, inbound traffic arrives at a specific network host using ports that are different than those used for outbound traffic. The outbound traffic triggers the ports where the inbound traffic is directed. For example, a gaming server is accessed using UDP protocol on port 2222.
07 / CONFIGURING SECURITY SETTINGS 98 To configure port triggering: 1. Select Port Triggering. 2. To add a service as an active protocol, click Add. The Edit Port Triggering Rule page displays. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
DMZ Host 3. Enter the service name then configure its inbound and outbound trigger ports. Click Apply to save changes. 4. Click Apply again to save all changes. 7.4/ DMZ HOST DMZ Host allows a single device on your primary network to be fully exposed to the internet for special purposes like internet gaming. Warning: Enabling DMZ Host is a security risk. When a device on your network is a DMZ Host, it is directly exposed to the internet and loses much of the protection of the firewall.
07 / CONFIGURING SECURITY SETTINGS 100 4. Click Apply. 7.5/ STATIC NAT Static NAT allows devices located behind a firewall that is configured with private IP addresses to appear to have public IP addresses to the internet. This allows an internal host, such as a web server, to have an unregistered (private) IP address and still be accessible over the internet. To configure static NAT: 1. Select Static NAT. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
IPv6 Pinholes 2. To create a static NAT, click Add. The Add NAT/NAPT Rule page displays. 3. Select a source address in the Specify Address field or enter an IP address in the text box. 4. Enter the Public IP Address. 5. If using port forwarding, select the Enable Port Forwarding for Static NAT check box. 6. Click Apply to save changes. 7. Repeat these steps to add additional static IP addresses. 7.
07 / CONFIGURING SECURITY SETTINGS 102 To view the rule summary, select IPv6 Pinhole. The screen displays opened pinhole port and its status. It shows the IP addresses of remote device and connected device on your network. You can enable, view, edit, or delete the rules as shown on the above screen. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
08 / CONFIGURING ADVANCED SETTINGS 8.0 Using Advanced Settings 8.1 Utilities 8.2 Network Settings 8.3 Date And Time 8.4 DNS Settings 8.5 Monitoring 8.
08 / CONFIGURING ADVANCED SETTINGS 104 Advanced settings cover a wide range of sophisticated configurations for your Fios Home Router’s firmware and network. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
Using Advanced Settings Caution: Many of the settings described in this section should only be configured by experienced network technicians. Changes could adversely affect the operation of your Fios Home Router and local network. 8.0/ USING ADVANCED SETTINGS You can access the following settings: To access the advanced settings: 1. Select Advanced from the left pane. 2. Select a topic by clicking the topic name.
08 / CONFIGURING ADVANCED SETTINGS 106 8.1/ UTILITIES You can access the following advanced settings: • Diagnostics – performs diagnostic tests. • Save and Restore – resets your Fios Home Router to its default settings. • Reboot Router – restarts your Fios Home Router. • MAC Cloning – clones the MAC address. • ARP Table – displays active devices with their IP and MAC addresses.
Utilities 8.1a/ DIAGNOSTICS You can use diagnostics to test network connectivity. To diagnose network connectivity: 1. Select Diagnostics in the Utilities section. 2. To ping an IP address, enter the IP address or domain name in the Destination field and click Go. The diagnostics will display the number of pings, status, packets sent, and round trip time. If no diagnostic status displays, click refresh in your web browser. 3. Click Close to exit the session.
08 / CONFIGURING ADVANCED SETTINGS 108 8.1b/ SAVE AND RESTORE You can use this functionality to save and load configuration files. These files are used to backup and restore the current configuration of your Fios Home Router. Only configuration files saved on a specific Fios Home Router can be applied to that Fios Home Router. You cannot transfer configuration files between Fios Home Routers.
Utilities 2. Select Save to router and VZ Cloud or Save as a File to save the current configuration, then click Save configuration. 3. If you select Save as a File, the configuration file is saved to you web browser’s download folder. Restore Options You can restore your configuration settings to your Fios Home Router factory default settings. Restoring the default settings erases the current configuration, including user defined settings and network connections.
08 / CONFIGURING ADVANCED SETTINGS 110 To backup your Fios Home Router’s settings: 1. Select Save & Restore in the Utilities section. 2. To take a backup of the current settings, click Automated Backups or Manual Backup. You will be prompted to save a file with the extension “.enc”. 3. Click Backup to begin the configuration backup process. To restore your Fios Home Router’s factory default settings: 1. Select Save & Restore in the Utilities section. 2. Click Restore Factory Defaults. 3.
Utilities To load the configuration file: 1. Select Save & Restore in the Utilities section. 2. To load a previously saved configuration file, click Choose File. 3. Browse to the location of the file, and click Apply to begin the configuration uploading process. 4. Accessing the My Fios app or the My Verizon account also allows you to restore the previously saved settings. 5. Click Restore configuration button. Your Fios Home Router will automatically restart with that configuration. 8.
08 / CONFIGURING ADVANCED SETTINGS 112 2. To reboot, click OK. Your router will reboot. This may take up to a minute. 3. To access your Fios Home Router user interface, refresh your web browser. 4. After the Router Status LED on the front panel turns solid white, you will automatically be sent to the web browser login page. 8.1d/ MAC CLONING A MAC address is a hexadecimal code that identifies a device on a network. All networkable devices have a unique MAC address.
Utilities 2. In the To Physical Address field, enter the MAC address of your new device. 3. To locate the MAC address, refer to the documentation from the device manufacturer. 4. Click Apply to save changes. 8.1e/ ARP TABLE You can view the IPv4 and MAC addresses of each DHCP connection. To view the IPv4 and MAC addresses: 1. Select ARP Table in the Utilities section. 2. Review the IPv4 and MAC address for each device. 3. When complete, click Close.
08 / CONFIGURING ADVANCED SETTINGS 114 8.1f/ NDP TABLE You can view the IPv6 and MAC addresses of each DHCP connection. To view the IPv6 and MAC addresses: 1. Select NDP (Neighbor Discovery Protocol ) Table in the Utilities section. 2. Review the IPv6 and MAC address for each device. 3. When complete, click Close. 8.1g/ USERS You can view the users that can currently access your wireless network.
Utilities To view users: 1. Select Users in the Utilities section. 2. In the Login Configuration section, enter the maximum number of unsuccessful login attempts. 3. To edit usernames and passwords, click the Edit in the Action column. The User Settings page displays. 4. Edit the username and set a new password, as needed.
08 / CONFIGURING ADVANCED SETTINGS 116 5. To add a new user, specify the following parameters: • Full Name - name of the user. • User Name – name the user enters to remotely access the home or office network. This field is case-sensitive. 6. To set a new Password, select the Set a new password check box. The New Password fields display. 7. Verify the level of access for the user in the Permissions field. 8. Click Apply to save changes. The Users page opens with the user information displayed.
Utilities • Diagnostic Tools - used for troubleshooting and remote system management by a user or Verizon. Web Management remote administration access may be used to modify or disable firewall settings. Web Management services should be activated only when absolutely necessary. To enable remote administration: 1. Select Remote Administration. 2. To enable access, select the check box. 3. Click Apply to save changes. 4. To remove access, clear the check box. 5. Click Apply again to save changes.
08 / CONFIGURING ADVANCED SETTINGS 118 8.2/ NETWORK SETTINGS You can configure the following network settings: • Network Objects – defines a group, such as a group of computers. • Universal Plug and Play (UPnP) – checks the validity of all UPnP services and rules. • Port Forwarding Rules – displays port forwarding rules. • IPv6 – enables IPv6 support. • Routing – manages the routing and IP address distribution rules.
Network Settings For example, instead of setting the same website filtering configuration individually to five computers one at a time, you can define the computers as a network object. Website filtering can then be simultaneously applied to all the computers. You can use network objects to apply security rules based on host names, instead of IP addresses. This is useful since IP addresses change from time to time.
08 / CONFIGURING ADVANCED SETTINGS 120 3. In the Description field, enter a name for the network object. 4. Click Add. The Edit Item page displays. 5. Select the type of network object as IP address, IP subnet, IP range, MAC address, host name, or DHCP option, and click Apply to save changes. 6. Repeat the above steps to create additional network objects. 7. When complete, click Apply to save changes. 8.
Network Settings UPnP services are not deleted when disconnecting a computer without proper shutdown of the UPnP applications, such as messenger. Services may often not be deleted and eventually this leads to the exhaustion of rules and services. No new services can be defined. The cleanup feature locates the invalid services and removes them, preventing services exhaustion. To access this setting: 1. Select Universal Plug and Play (UPnP) in the Network Settings section. 2.
08 / CONFIGURING ADVANCED SETTINGS 122 8.2c/ PORT FORWARDING RULES You can view, modify, and delete port forwarding rules. To access the rules: 1. Select Port Forwarding Rules in the Network Settings section. 2. To edit a protocol rule, click the Edit icon in the Action column. The Edit Service page displays. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
Network Settings 3. Modify the Service Name and Service Description, as needed. 4. To modify the current protocol, click the Edit icon in the Action column. The Edit Service Server Ports page displays. 5. Enter the Protocol, Source Ports and Destination Ports, as needed. 6. To add server ports, click Add server ports. 7. Click Apply to save changes.
08 / CONFIGURING ADVANCED SETTINGS 124 8.2d/ IPv6 Use the IPv6 feature settings to enable, disable, or configure an IPv6 Internet connection and IPv6 LAN settings. 1. To configure your network to use the IPv6 Internet connection type, select IPv6 from the Advanced page to display the IPv6 service options: 2. Select Enable in the Enable IPv6 Support field. (Once IPv6 is enabled the default setting will be IPv6 WAN as DHCPv6 and IPv6 LAN as Stateless). 3.
Network Settings 4. Click Apply to have changes take effect. Note: The Internet IPv6 service is required for this feature to work over the internet. 5. To disable the IPv6 service, click on the Disable option in the Enable IPv6 Support field. 6. Click Apply to have changes take effect. Once configured using valid IPv6 WAN and LAN configurations, you should not see any errors when you click on the Apply button and the Status page on the main menu will reflect the router’s new IPv6 address.
08 / CONFIGURING ADVANCED SETTINGS 126 STATIC - WAN IPv6 ADDRESS CONNECTION The IPv6 WAN Static configurations are IPv6 settings that you enter manually. These specific IPv6 addresses and settings are not expected to change frequently. 1. To configure IPv6 WAN Static mode, select the Static option on the IPv6 Configuration Control page as shown below: 2.
Network Settings 3. • IPv6 (Primary) DNS Address 1 • IPv6 (Secondary) DNS Address 2 After entering all appropriate IPv6 settings, click Apply to have changes take effect. Static WAN with LAN IPv6 Stateful Settings 1. To configure IPv6 LAN Stateful mode with Static WAN, select the Stateful (DHCPv6) option on the IPv6 Configuration Control page as shown below: 2.
08 / CONFIGURING ADVANCED SETTINGS 128 3.
Network Settings 2.
08 / CONFIGURING ADVANCED SETTINGS 130 3.
Network Settings 2. Check to either Obtain IPv6 DNS Server address automatically, or Use the following IPv6 DNS Server addresses 3. After entering all appropriate IPv6 settings, click Apply to have changes take effect. DHCPv6 WAN with LAN IPv6 Stateful (DHCPv6) Settings 1.
08 / CONFIGURING ADVANCED SETTINGS 132 2. Specify the Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Configuration (select Stateful from the dropdown list) • LAN Prefix (automatically populated) • Guest Wi-Fi Prefix (automatically populated) • IPv6 LAN Address (automatically populated) verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
Network Settings 3. • Guest Wi-Fi IPv6 LAN Address (automatically populated) • DHCPv6 Client Address Range (start and end) • LAN Link Local Address (automatically populated) • Guest Wi-Fi Link Local Address (automatically populated) • Subnet ID - set the site topology for your internal site • Router Advertisement Lifetime (minutes between 0-150) • IPv6 Address Lifetime (minutes between 3-150) After entering all appropriate IPv6 settings, click Apply to have changes take effect.
08 / CONFIGURING ADVANCED SETTINGS 134 2. 3.
Network Settings 2. After entering all appropriate IPv6 settings, click Apply to have changes take effect. LAN IPv6 Stateful (DHCPv6) with No WAN Settings 1.
08 / CONFIGURING ADVANCED SETTINGS 136 2. Specify the Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Configuration (select Stateful from the dropdown list) verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
Network Settings 3.
08 / CONFIGURING ADVANCED SETTINGS 138 2.
Network Settings 3. After entering all appropriate IPv6 settings, click Apply to have changes take effect. 8.2e/ ROUTING SETTINGS You can view the routing and IP address distribution rules as well as add, edit, or delete the rules. Routing Table To view the rules: 1. Select Routing in the Network Settings section. 2. To add a new Route, click New route.
08 / CONFIGURING ADVANCED SETTINGS 140 3. 4. Specify the following parameters: • Name – select the network type. • Destination - enter the destination IP of the destination host, subnet address, network address, or default route. The destination for a default route is 0.0.0.0. • Netmask – enter the network mask. This is used in conjunction with the destination to determine when a route is used. • Gateway – enter the IP address of your Fios Home Router.
Network Settings Internet Group Management Protocol (IGMP) IGMP allows for managing a single upstream interface and multiple downstream interfaces of the IGMP/MLD (Multicast Listener Discovery)-based forwarding. This function enables the system to send IGMP host messages on behalf of hosts that the system discovers through standard IGMP interfaces.
08 / CONFIGURING ADVANCED SETTINGS 142 The host can renew an expiring lease or let it expire. If it renews a lease, the host receives current information about network services, as it did during the original lease, allowing it to update its network configurations to reflect any changes that occurred since the first connection to the network. If the host wishes to terminate a lease before its expiration, it sends a release message to the DHCP server.
Network Settings To view a summary of the services provided by the DHCP server: 1. Select IPv4 Address Distribution in the Network Settings section. 2. You can edit the DHCP server settings for a device. On the IPv4 Address Distribution page, click the Edit icon in the Action column. The DHCP Settings page opens with the device information displayed. 3. To enable the DHCP server, select DHCP Server in the IPv4 Address Distribution field. 4.
08 / CONFIGURING ADVANCED SETTINGS 144 5. To configure the DHCP server, complete the following fields: • Start IP Address – enter the first IP address that your Fios Home Router will automatically begin assigning IP addresses from. Since your Fios Home Router’s default IP address is 192.168.1.1, the default start IP address should be 192.162.1.2. • End IP Address – enter the last IP address that your Fios Home Router will stop at for the IP address allocation.
Network Settings • Lease Time in Minutes – assigns the amount of time in minutes that each device is assigned an IP address by the DHCP server when it connects to the network. When the lease expires, the server determines if the computer has disconnected from the network. If it has, the server may reassign this IP address to a newly connected computer. 6. Click Apply to save changes.
08 / CONFIGURING ADVANCED SETTINGS 146 3. Enter the host name. 4. Enter the fixed IP address to be assigned. 5. Enter the MAC address of the network interface of the computer used with this DHCP static connection. 6. Click Apply to save changes. 8.2g/ IPv6 ADDRESS DISTRIBUTION To view a summary of the services provided by the DHCP server: 1. Select IPv6 Address Distribution in the Network Settings section. 2. You can edit the DHCP server settings for a device.
Network Settings • End IPv6 Address – the ending IPv6 address in the consecutive list of addresses that makes up this LAN pool for the DHCPv6 server. • Lease Time in Minutes – assigns the amount of time in minutes that each device is assigned an IP address by the DHCP server when it connects to the network. When the lease expires, the server determines if the computer has disconnected from the network. If it has, the server may reassign this IP address to a newly connected computer. 4.
08 / CONFIGURING ADVANCED SETTINGS 148 8.2h/ PORT CONFIGURATION Ethernet port configuration allows you to set up the Ethernet ports as either full- or half-duplex ports, at either 10 Mbps, 100 Mbps, or 1000 Mbps. To configure the ports: 1. Select Port Configuration in the Network Settings section. 2. To emulate the speed and duplex configuration of the port with which it’s communicating, select Auto or select the port speed and duplicity. 3. Click Apply to save changes. verizonwireless.
Date And Time 8.3/ DATE AND TIME You can configure the following settings: • Date and Time Settings – sets the time zone and enables automatic time updates. • Scheduler Rules – limits the activation of firewall rules to specific time periods. 8.3a/ DATE AND TIME SETTINGS You can set the time zone and enable automatic time updates. To configure the settings: 1. Select Date and Time in the Date and Time section. 2. Select the local time zone.
08 / CONFIGURING ADVANCED SETTINGS 150 3. In the Automatic Time Update section, select the Enabled check box to perform an automatic time update. 4. Define the time server addresses by clicking Add. The Time Server Settings page displays. 5. Enter the IP address or domain name of the time server, then click Apply to save changes. 8.3b/ SCHEDULER RULES Scheduler rules are used for limiting the activation of firewall rules to specific time periods.
Date And Time 3. Click Add. The Set Rule Schedule page displays. 4. Enter the name of the rule. 5. In the Rule Settings section, specify if the rule is active at the scheduled time or inactive at the scheduled time. 6. Click the Add rule schedule. The Edit Rule Schedule page displays.
08 / CONFIGURING ADVANCED SETTINGS 152 7. Select the active or inactive days of the week. 8. To define a new active or inactive hourly range, click New Hours Range Entry. 9. Enter the start and end time, then click Apply to save changes. 10. Click Apply again to save the rule schedule. 8.4/ DNS SETTINGS You can view and manage the DNS server host name and IP address as well as add a new computer. The DNS server does not require configuration. 8.
DNS Settings When using Dynamic DNS, each time the public IP address changes, the DNS database is automatically updated with the new IP address. In this way, even though the IP address changes often, the domain name remains constant and accessible. To set up dynamic DNS: 1. Select Dynamic DNS in the DNS section. 2. To set up a new entry, click the Add button.
08 / CONFIGURING ADVANCED SETTINGS 154 3. 4. Configure the following parameters: • Host Name – enter the full domain name for your Dynamic DNS domain. • Provider – select the Dynamic DNS account provider from the menu. • User Name – enter your user name for your Dynamic DNS account. • Password – enter the password for your Dynamic DNS account. • SSL Mode – select if your Dynamic DNS service supports SSL. Click Apply to save your changes. To edit the host name or IP address: 1.
DNS Settings 8.4b/ DNS SERVER You can edit the host name and/or IP address, if the host was manually added to the DNS table. If not, you can only modify the host name. To access the DNS server: 1. Select DNS Server in the DNS section. 2. To view and add computers stored in the DNS table, click Add DNS Entry. The DNS Entry page displays. 3. In the Host Name field, enter the name of the computer, then enter the IP address and click Apply to save changes. 4. Then the DNS Server page displays.
08 / CONFIGURING ADVANCED SETTINGS 156 5. To edit the host name or IP address, click the Edit icon in the Action column. The DNS Entry page displays. Edit the host name and/or IP address, then click Apply to save changes. 6. To remove a host from the DNS table, click the Delete icon in the Action column. 8.5/ MONITORING You can view the details and status of: • System Logging • Full Status/System wide Monitoring of Connections/Traffic Monitoring • Bandwidth Monitoring 8.
Monitoring To view the system log: 1. In the Monitoring section, click the System Logging link. 2. To view a specific type of log event such as Security Log, WAN DHCP Log, etc., click the appropriate link in the menu on the top. 3. To update the data, click Refresh. 8.5b/ FULL STATUS/SYSTEM WIDE MONITORING OF CONNECTIONS You can view a summary of the monitored data collected for your Fios Home Router.
08 / CONFIGURING ADVANCED SETTINGS 158 To view your Fios Home Router’s full system status and traffic monitoring data: 1. In the Monitoring section, click Full Status/System wide Monitoring of Connections/Traffic Monitoring. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
Monitoring 2. To modify the connection properties, click the individual connection links. 3. To refresh the page, click Refresh. 4. To continuously refresh the page, click Automatic refresh on. 8.5c/ BANDWIDTH MONITORING You can view and monitor the recorded bandwidth usage measured in Kbps. To view the bandwidth: 1. In the Monitoring section, select Bandwidth Monitoring. 2. To refresh the page, click Refresh. 3. To continuously refresh the page, click Automatic refresh on.
08 / CONFIGURING ADVANCED SETTINGS 160 8.6/ SYSTEM SETTINGS You can configure various system and management parameters. To configure system settings: 1. Select System Settings in the System section. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
System Settings 2. 3. In the Router Status section, configure the following: • Wireless Broadband Route’s Hostname – enter the host name or URL address of your Fios Home Router. Both names are the same. • Local Domain – view the local domain of the network. In the Wireless Broadband Router section, configure the following by selecting the check box: • Automatic Refresh of System Monitoring Web Pages – activates the automatic refresh of system monitoring web pages.
08 / CONFIGURING ADVANCED SETTINGS 162 6. Select Remote Administration to configure the remote administration to your Fios Home Router. 7. In the Management Application Ports section, change the primary HTTP management and SSH ports. Refer to 8.1h Remote Administration for using this feature. 8. 9. In the System Logging section, configure the following system log options: • Enable Logging – activates system logging.
System Settings 10. In the Auto WAN Detection section, specify the DHCP timeout. 11. Click Apply to save changes.
09 / TROUBLE SHOOTING 9.0 Troubleshooting Tips 9.
09 / TROUBLESHOOTING 165 This chapter lists solutions for issues that may be encountered while using your Fios Home Router as well as frequently asked questions. Although the majority of the Fios Router’s internet connectivity is automatic and transparent, if an issue does occur accessing the internet (e.g. complete loss of connectivity, inability to access services, etc.), you may need to take additional steps to resolve the problem. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
Troubleshooting Tips Note: The advanced settings should only be configured by experienced network technicians to avoid adversely affecting the operation of your Fios Home Router and your local network. 9.0/ TROUBLESHOOTING TIPS 9.0a/ IF YOU ARE UNABLE TO CONNECT TO THE INTERNET: • The first thing to check is whether your Fios Home Router is powered on and is connected to the internet. Check the Unified Button on the front of the Fios Home Router. Be sure to refer to the “1.
09 / TROUBLESHOOTING 167 • If rebooting your router does not resolve your connection issue, try power cycling the Fios Home Router by unplugging the power cable from the adapter or the wall and wait 2 minutes. During the 2 min. wait period, also power cycle the network device (e.g. the computer, tablet, etc.) and then plug the power cable back into the Fios Home Router. After 3-5 minutes, recheck the Router Status LED and try again to access the internet. 9.
Troubleshooting Tips • Try turning your network device’s Wi-Fi off and on, and try to connect. • If you have made any changes in your network settings and turning your network device’s Wi-Fi off and on does not help, try to restart your network device. • You may need to turn the Wi-Fi settings from on to off, and back to on again and apply the changes. • If you are still unable to access your Fios Home Router, you may need to try connecting to the Fios Home Router using another network device.
09 / TROUBLESHOOTING 169 To gain access, restore the default settings to your Fios Home Router. 9.0d/ RESTORING YOUR Fios Home Router’S DEFAULT SETTINGS There are two ways to restore your Fios Home Router’s default settings. It is important to note that after performing either procedure, all previously save settings on your Fios Home Router will be lost. For additional information regarding the Restore Defaults feature, refer to section 8.1/ Utilities/Save And Restore.
Troubleshooting Tips 9.0e/ LAN CONNECTION FAILURE To troubleshoot a LAN connection failure: • Verify your Fios Home Router is properly installed, LAN connections are correct, and that the Fios Home Router and communicating network devices are all powered on. • Confirm that the computer and Fios Home Router are both on the same network segment.
09 / TROUBLESHOOTING 171 For connections experiencing lag or a slow response: • Check for other devices on the network utilizing large portions of the bandwidth and if possible temporarily stop their current utilization and recheck the connection.
Troubleshooting Tips 9.0g/ FRONT UNIFIED BUTTON The front panel’s Unified Button allows quick access to the Wi-Fi Protected Setup (WPS) feature and handset paging/paring mode. In addition, the Unified Button provides a visual display of the Fios Home Router’s current condition. Refer to the chart below for details. Condition Status LED Color Fios Home Router Normal WHITE Normal operation (solid) Router is booting.
09 / TROUBLESHOOTING 173 WAN Ethernet • Unlit – Indicates no Ethernet link • Solid green – Indicates a network link • Fast flash green – Indicates network activity. The traffic can be in either direction. LAN Ethernet – Upper LED • Unlit – Indicates no 1 Gbps link • Solid green – Indicates 1 Gbps link • Fast flash green – Indicates LAN activity. The traffic can be in either direction.
Frequently Asked Questions 9.1/ FREQUENTLY ASKED QUESTIONS 9.1a/ I’VE RUN OUT OF ETHERNET PORTS ON MY Fios Home Router. HOW DO I ADD MORE COMPUTERS OR DEVICES? Plugging in an Ethernet hub or switch expands the number of ports on your Fios Home Router. • Run a straight-through Ethernet cable from the Uplink port of the new hub to the Fios Home Router. Use a crossover cable if there is no Uplink port/switch on your hub, to connect to the Fios Home Router.
09 / TROUBLESHOOTING 175 9.1c/ IS THE WIRELESS OPTION ON BY DEFAULT ON MY Fios Home Router? Yes, your Fios Home Router’s wireless option is activated out of the box. 9.1d/ IS THE WIRELESS SECURITY ON BY DEFAULT WHEN THE WIRELESS OPTION IS ACTIVATED? Yes, with the unique WPA2 (Wi-Fi Protected Access II) key that is printed on the sticker on the rear panel of your Fios Home Router. 9.
Frequently Asked Questions 9.1g/ CAN I USE AN OLDER WIRELESS DEVICE TO CONNECT TO MY Fios Home Router? Yes, your Fios Home Router can interface with 802.11b, g, n, ac or ax devices. Your Fios Home Router also can be setup to handle only n wireless cards, g wireless cards, b wireless cards, or any combination of the three. 9.1h/ CAN MY WIRELESS SIGNAL PASS THROUGH FLOORS, WALLS, AND GLASS? The physical environment surrounding your Fios Home Router can have a varying effect on signal strength and quality.
09 / TROUBLESHOOTING 177 9.1j/ I USED DHCP TO CONFIGURE MY NETWORK. DO I NEED TO RESTART MY COMPUTER TO REFRESH MY IP ADDRESS? No. In Windows 7, Windows 10 and OSX, unplug the Ethernet cable or wireless card, then plug it back in. 9.1k/ I CANNOT ACCESS MY Fios Home Router GUI. WHAT SHOULD I DO? If you cannot access the GUI, verify the computer connected to your Fios Home Router is set up to dynamically receive an IP address. 9.1l/ I HAVE A FTP OR WEB SERVER ON MY NETWORK.
Frequently Asked Questions 9.1m/ HOW MANY COMPUTERS CAN BE CONNECTED THROUGH MY Fios Home Router? Your Fios Home Router is capable of 254 connections, but we recommend having no more than 45 connections. As the number of connections increase, the available speed for each computer decreases.
10 / SPECIFICATIONS 10.0 General Specifications 10.1 LED Indicators 10.
10 / SPECIFICATIONS 180 The specifications for your Fios Home Router are as follows. This includes standards, cabling types and environmental parameters. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
General Specifications Note: The specifications listed in this chapter are subject to change without notice. 10.0/ GENERAL SPECIFICATIONS Model Number: G3100 Standards: IEEE 802.3x, 802.3u IEEE 802.11b/g/n/ac/ax IP: IP versions 4 and 6 MoCA: MoCA WAN: 1350 – 1675 MHz and 975 - 1025 MHz MoCA LAN: 1125 – 1225 MHz Speed: Wired WAN Ethernet: 10/100/1000 Mbps auto-sensing Wired LAN Ethernet: 10/100/1000 Mbps auto-sensing Wireless LAN: 802.11b – up to 11 Mbps 802.11g – up to 54 Mbps 802.
10 / SPECIFICATIONS 182 Cabling Type: Ethernet 10BaseT: UTP/STP Category 3 or 5 Ethernet 100BaseT: UTP/STP Category 5 Ethernet 1000BaseT: UTP/STP Category 5e Firewall: ICSA certified 10.1/ LED INDICATORS Front Panel: Unified Button: Router Status LED Rear Panel: WAN Coax, LAN Coax, WAN Ethernet, and LAN Ethernet [4] verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
Environmental Parameters 10.2/ ENVIRONMENTAL PARAMETERS DIMENSIONS AND WEIGHT Fios Home Router (unit only): Size: 5.32” wide x 9.27” high x 5.94” deep Weight: 2.50 lbs / 1.138 kg Complete System (inc. packaging): Size: 12.24” wide x 6.26” high x 7.09” deep Weight: 4.00 lbs ~ 4.05 lbs / 1.81 kg ~ 1.83 kg Power: External, 12V, 3.5A Screws (optional): PH TP+N: 0.157” x 0.984” Anchor PE: 0.197” x 0.
11 / NOTICES 11.
11 / NOTICES 185 This chapter lists various compliance and modification notices, as well as the NEBS requirements and GPL. verizonwireless.com | ©2019 Verizon Wireless. All Rights Reserved.
Regulatory Compliance Notices 11.0/ REGULATORY COMPLIANCE NOTICES 11.0a/ Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
11 / NOTICES 187 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
Regulatory Compliance Notices 11.0b/ Safety Warning: 1. The circuit of cable distribution system under consideration is TNV-1 circuit. 2. The common sides or earthed side of the circuit are connected to the screen of the coaxial cable through an antenna connector of tuner and to all accessible parts and circuits (SELV, LCC and accessible metal parts). 3. The screen of the coaxial cable is intended to be connected to earth in the building installation. 11.0c/ Alerte de sécurité: 1.
11 / NOTICES 189 Caution: The Broadband Home Router must be installed inside the home. The Router is not designed for exterior installation. 11.0d/ GENERAL PUBLIC LICENSE This product contains certain software that is covered by open source licensing requirements. Copies of the licenses and a downloadable copy of the source code for the open source software that is used in this product are available on the following website: http://verizon.
