Warranty

Standard Warranty

3 years repair or replace (excluding battery) and 2 year for battery

APC products are backed by comprehensive warranties and policies to afford basic peace of

mind right out of the box. Most APC products ship in the United States and Canada with a

standard two-year comprehensive warranty. Depending on your location or product you may

instead have a one- or three-year warranty. For more information, please consult your

accompanying product documentation.

Extended warranties and service programs are also available click here for details.

Repair services are not available in all locations. Contact your local APC Technical

Support Engineer (on-line/via phone) to find out more.

Standard In-Warranty Services

Customers having difficulty with APC products should attempt to solve those problems through

APC's Technical Support Problem Escalation Process.

1. Look for a solution in APC's Technical Support Knowledge Base

2. Contact an APC Technical Support Engineer on-line

3. Contact an APC Technical Support Engineer via phone

In-warranty service programs cover problems as defined in the user's manual of installation and

operation. For in-warranty service, customers have several options. Please refer to the owner's

manual of your product for individual length of warranty.

Who Should Use Standard In-Warranty Service

Customers who require service during the defined factory warranty period of operation should

use in-warranty service.

How Does Standard In-Warranty Service Work

Defective products may be returned to APC by the customer for replacement or repair during the

standard warranty period. Defective products will be replaced or repaired and returned to the

customer. Customers who must have original units back rather than replacement units due to

assigned asset tags and set depreciation schedules must declare such a need at first contact with

APC. It will be APC's standard practice to issue factory reconditioned replacement units in

exchange for original units. The warranty on reconditioned units delivered for in-warranty

service is 90 days or the remainder of the original warranty period, whichever is longer. Repaired

units carry the balance of their original warranty period.

Benefits of Standard In-Warranty Service

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Standard Warranty 3 years repair or replace (excluding battery) and 2 year for battery APC products are backed by comprehensive warranties and policies to afford basic peace of mind right out of the box. Most APC products ship in the United States and Canada with a standard two-year comprehensive warranty. Depending on your location or product you may instead have a one- or three-year warranty. For more information, please consult your accompanying product documentation.
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For problems found within the first 30 days of operation, APC will replace defective units with new units and pay all associated shipping charges. For defects found after 30 days, standard service offers quick turnaround time by sending a replacement unit or, if requested, repairing the customer's original UPS system. For companies with assigned asset tags and set depreciation schedules, getting the original back rather than a replacement may be important.