FAQ Wireless Security Camera System 2/4/6/8CH Wireless NVR Kits 720P/960P/1080P
Catalogue 1.Basic Question 2.HDD Issue 3.System Online/Offline Issue 4.Camera/Picture Issue 5.Wireless Signal Issue 6.NVR/System Issue 7.APP Issue 8. Motion Detection/Alarm Issue Web: www.anran-cctv.com Email: support@anran-cctv.com Skype: anran-cctv Facebook: https://www.facebook.com/anran.
1. Basic Question Q1: What’s the warranty? A: One Year Warranty and Lifetime Free Technical Support for our products. If there's any defective of the hardware on using our product, ANRAN will Provide Free Brand-new Parts for Replacement. In the meantime, if you want to activate and extend the Warranty(FREE), Please click this link:"http://www.anran-cctv.com/livemessage/" Q2: Does it support PTZ control? A: This system can't support PTZ .The system only can be zoomed in/out on monitor and mobile phone app.
Q7: Can I connect the system with home wifi to strengthen the signal? A: It will not work with your home wifi, the wireless system has it's own 2.4Ghz wifi frequency and not compatible with your home wifi. Q8: What is the working distance between NVR and camera? A: In the open area, the operating distance between the camera and NVR is about 50 meters; If there are obstacles, which is about 20-30 meters. In fact, it depends on the environment of camera you installed.
2: Check it on monitor which connected the system. Right click your mouse to "System setup---General setup--HDD Setup", you will get the HDD information. 3: Open the NVR box, double check if your system has a pre-installed hard drive. If your NVR is Cylindrical, you can check by the following link of video: https://drive.google.com/open?id=1o9h47TlEvBjXmMCGGV3HhtuNgMv4KywS If you still cannot find the hard drive, you can contact our tech support to have a further checking via support@anran-cctv.com.
A: ANRAN Wireless Security Camera System supports up to 4TB HDD (Internal, SATA Interface, 3.5 inches) Q4: The system includes hard drive. Why it shows "HDD not found" or "HDD not recognized"? 1. Please kindly check if the NVR's power adapter is 12V-2A. Please don't mix the power adapter of the NVR and camera. The NVR's power supply is 12V/2A and the Camera's power supply is 12V/1A.
If the above methods can't solve the problem, please Email support@anran-cctv.com to get the further help from tech support. Q2: What should I do if the system cannot be automatically online after a sudden power failure? 1.Right click the mouse, navigate to System Setup→Network Setup→select DHCP and click Enable as shown in the figure below. Click OK. Wait 1 minute to change. 2. Your router maybe disable"DHCP"and prevents new devices from connecting.
a. Please login to your router and enable the DHCP function of the router. b. Restart your router or reset the router to factory settings c. Change the network cable connected to the NVR or change other router Q3: What should I do if the system network status is Healthy Network but the cloud ID is OFFLINE? 1. Right click the mouse to select "Fast Network" and click "Auto config", the nvr will auto reconnect the internet until it says "Healthy network" and cloud ID "ONLINE"; 2.
3. Do your have other computer monitor, please change the other monitor and use the computer monitor to connect your system. Q2: What should I do when the camera shows "IPC disconnected", "No video source", "Server not found", "Connection failed", etc. Please confirm some details of the non-working camera firstly.
By the way, please answer following questions to Anran support, so we can provide best solution at one time.
Causes the camera to blur. The solution is to remove the camera cover clean the camera lens and glass, then been power for the camera for more than 1~2 hour, turn the humid into a dry air. Then reinstall the cover. Then It will become normal. It is ease to remove the cover. If you already have installed the camera, you only need loosen camera screw, make the camera breathable, been power for the camera for more than 1~2-hour, Air-dried water vapor. Turn the humid into a dry air. 5.
How to expand the distance between the NVR and camera? Please click the following link, which will teach you how to set it step by step: http://www.anran-cctv.com/support/shownews.php?lang=en&id=87 6. NVR/System Issue Q1: NVR reboots automatically Is it rebooting continuously or just occasionally? Please check the problem with steps one by one: 1. Go to the menu "System setup-System admin-Factory settings" to reset the NVR, but don't tick the "Digital channel" when reset it; 2.
3. Try with another 12V2A power supply adaptor, it may caused by a faulty power supply adaptor or power shortage; 4. Remove the hard drive from the NVR; 5. If tried all but still no good, then you will need to update the NVR version with instructions below: http://www.anran-cctv.com/support/shownews.php?lang=en&id=67 Tip: If it stops reboot after removed the hard drive, we advise you to install the hard drive to your PC to format and install it back to NVR. or change a new hard drive directly.
4) Go to the menu "System setup-Channel setup-Video detection", don't tick the "Buzzer"; 5) Unplug the power, remove the ethernet connection and hard drive; 6) If still no good from the above steps, then follow link below to upgrade the NVR: http://www.anran-cctv.com/support/shownews.php?lang=en&id=67 7. APP Issue Make sure your camera system have connect to the router with a net cable and please right click the mouse, than go to the System setup--Network setup, you will find the Network Status.
1. Mobile App setup: http://www.anran-cctv.com/support/shownews.php?lang=en&id=108 2. PC setup: https://drive.google.com/open?id=1hx9RErFNdJrMgHeWJChC9S_pKx5vp9wp 3. Internet explorer viewing: http://www.anran-cctv.com/support/shownews.php?lang=en&id=72 8. Motion Detection/Alarm Issue If you want to record only when the moving object is detected, please follow the link below. https://drive.google.
