Frequently Asked Questions

FAQ
Will this PowerWave Stand charge iPhone XS Max / XS / XR / X / 8 / 8 Plus at full speed?
No. PowerWave Stand only charges these devices using a 5W standard current.
Does this charger produce excessive heat?
PowerWave Stand's temperature should not exceed 104°F (40°C).
Does wireless charging interfere with other wireless devices?
No. Wireless chargers use frequencies between 110-205kHz, a different range from most
other wireless devices.
Does wireless charging generate harmful radiation?
PowerWave Stand chargers come with comprehensive safety features and full official
certification for safe use.
How does PowerWave Stand's performance compare to that of a standard wired charger?
Results may vary depending on your device, but wireless charging is generally slower
than traditional wired charging.
PowerWave Stand isn't charging my device! What do I do?
1. Make sure your device is Qi-compatible.
2. Check to ensure that the AC adapter you're using has an output of 2A or more.
3. PowerWave Stand is equipped with a scale to help align your phone correctly. Make
sure that your phone is aligned.
4. Make sure that your phone is not in a case thicker than 5 mm.
5. Make sure that there are no metal attachments or popsockets on the back of the
phone/phone case.
6. Try using a different cable.
7. Restart your phone, and unplug and re-connect the power supply.
If the problem persists, please email us at [e-mail].
How fast is this PowerWave Stand?
This PowerWave Stand features three charging speeds: 5W and 10W. 10W Fast Charge
Mode {Using a QC 2.0/3.0 Adapter): - Samsung Galaxy S9+ / S9 / S8 / S8+ / S7 edge /
S7 / S6 edge+ and later - Samsung Note 8, Note 9 and later 5W Standard Charge Mode
(Using a 5V/2A Adapter): - Other Qi compatible phones
What kind of AC adapter should I use with PowerWave Stand?
Your AC adapter must have a minimum output for 2A. Otherwise, your devices may not
charge properly. A Quick Charge 2.0 or 3.0 adapter is required for high-speed charging
for iPhone 8 and later at 7.5W, and for Samsung Galaxy S9+ / S9 / S8 / S8+ / S7 edge /
S7 / Samsung Note 9 / Note 8 / Note 5, LG G7 / G7+, and V30+ / V30 / V35 at 10W.
Can I use a different cable instead of the one that comes with PowerWave Stand in the box?
Yes, you can use other Micro USB cables. However, we recommend using a cable from a
trusted brand, or the one that came with your device.
What do the LED indicator lights mean?
Solid blue for 3 seconds, then off: Connected to power;
Solid blue: Charging or fully charged;
Flashing blue: Foreign object or incompatible charger/cable detected;
Flashing green: Incompatible AC adapter or cable connected