On the Go SETUPGUIDE GUIDE SETUP 1
SETUP GUIDE TA BL E OF CONT ENTS 2 Welcome 3 What's Included 4 Setting Up Your System 5-6 Using Your Device 7 Optional Fall Detection 8 Troubleshooting 9 Tips and Reminders 10 Important Information 2 Welcome! Enclosed you will find your Monitoring Service Agreement filled out with the information provided at the time of your order. Sign the agreement carfully to ensure its accuracy and note any updates if necessary.
On the Go: What's Included SETUP GUIDE ALL IN ONE DEVICE CHARGING CABLE SPEAKER LED HELP BUTTON MICROPHONE CHARGING CRADLE PLUG 3
On the Go: Setting Up Your System SETUP GUIDE Plug in your On the Go 1 Remove and discard the red band. 2 Insert the charging cable in the plug and insert into an electrical outlet not controlled by a light switch.. 3 The LED light will turn solid red and the device will announce, “Your device is now charging.
On the Go: Using Your Device SETUP GUIDE Placing an Emergency Call 1 Firmly press and hold the HELP button. The device will BEEP and announce, “Placing an emergency call now. To cancel the call please press and hold the HELP button for two seconds now.” 2 Allow the call to go through and speak to the emergency operator. Canceling an Emergency Call 1 During the “Placing an emergency call now...” announcement, press and hold the HELP button for two seconds when prompted.
On the Go: Using Your Device Powering Off Your Device Press and quickly release the HELP button three times. 1 Your device will announce, “Device is powering off. Please confirm by pressing and holding the HELP button now”. 2 Confirm by pressing and holding the HELP button. The device will announce, “Powering off now, goodbye.” Turning Your Device ON Firmly press and hold the HELP button for one second. * 6 Your device is designed to always be ON except when taking it on an airplane.
On the Go: Optional Fall Detection SETUP GUIDE (if enabled) Fall Detection – How It Works The Fall Detection only takes a few seconds to interpret the movement and determine if an actual fall has occurred. If a fall is determined, the device will send a signal which will initiate a call to the emergency response center. Remember, always press your button if able, as some falls man not be detectable.
On the Go: Troubleshooting SETUP GUIDE SPEAKER LED HELP BUTTON MICROPHONE LED Announcement What this means What you should do Red Solid “Your device is now charging.” Device is connected to the charger Leave on charger until battery is charged and the LED is green Red Blinking “Your device battery is low. For your protection, please place your device on the charger now.” Your battery is critically low Place device on charger as soon as possible Solid Green “Your device is now ready.
On the Go: Tips and Reminders SETUP GUIDE • Your device requires adequate battery charge and cellular signal to make an emergency call. • Your device is water resistant and can be worn in the bath or shower. • Your device uses GPS technology to identify your location. In good conditions the product should provide a location that is accurate within 30 feet or less.
On the Go: Important Information • The back of this device and the charging cable both contain magnets. Magnets with a strong magnetic field may cause permanent damage to health devices susceptible to magnetic fields, credit cards, computer hard drives, watches, TVs, data storage media and other electronic devices. If you have a health device susceptible to magnetic fields, such as a pacemaker or defibrillator, this device and its charging cable must be kept 3″ or more from your health device.
SETUP GUIDE 11
SETUP GUIDE 12 OTG-UB-SU-1911-12312019
