FAQ

RECEIVING TAB
SLIDES INSIDE SCREEN TRACK TUBING!
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1. H
ow do I open and close the insect screen?
Use the Handle to extend insect screen to the other side of door frame. It will
automatically latch when fully extended. Slide the Release Lever up or down
to unlatch, the insect screen will automatically retract (see Figure 1).
2. How do I lock and unlock the insect screen?
To lock the insect screen door, move the Lock Tab toward the screen assembly.
To unlock, move the Lock Tab away from the screen assembly (see Figure 2).
3. What should I do to maintain my retractable insect screen door?
The screen tracks will need occasional vacuuming to remove dirt and debris.
This will help keep the tracks clean and free of debris that may affect operation.
4. Can the handle be reversed so the locking tab is on the other side of the door?
The handle can be removed and reversed by unscrewing the Interior Handle and
reassembling in the rotated reversed configuration. Take care to align the Latch Plate with
the Handle Spindles when reassembling (see Figure 3).
5. Can the fastener clips be opened if I closed them in the wrong
position during installation?
You can open the fastener clip by applying downward pressure
with a flat head screw driver until it releases open (see Figure 4).
6. Can
replacement parts be purchased if something gets damaged on my door?
P
arts can be purchased by visiting parts.andersenstormdoors.com or calling Customer
Service at 844-813-6664. It is helpful to have your serial number when ordering parts. The
serial number is located near Endcap A on your screen housing.
7. The door is not latchi
ng consistently, is there an adjustment that can be made?
The Striker can be adjus
ted to assist with more consistent latching of the unit. Loosen the
Striker Screws and slide the Striker up or down accordingly, retighten screws (see Figure 5).
8. What should I do with the unit in cold weather?
It is best for the unit to be stored in the retracted position during cold weather. We do not
recommend operating when temperatures are near or below freezing.
9. Why is the sill adapte
r narrower than the door opening?
The sill adapter provided is designed to avoid the need for cutting for most door opening
widths. A wider sill
adapter can be ordered at parts.andersenstormdoors.com or by calling
Customer Service at 844-813-6664.
10. Is there a video available that will show me how to install and operate the door?
You can find a video of how to install and operate the retractable insect screen door at
AndersenLuminAire.com
/install
FREQUENTLY ASKED QUESTIONS – ANDERSEN
®
LUMINAIRE
™
RETRACTABLE INSECT SCREEN
For additional assistance visit
ANDERSENLUMINAIRE.COM or Customer Service: 844-813-6664
Figure 1
Unlatching Locking/Unlocking
Reverse Handle
Opening Fastener Clip
Striker Adjustment
Figure 2
Figure 3
Figure 4
Figure 5
INTERIOR
HANDLE
INTERIOR
HANDLE
INTERIOR
HANDLE
EXTERIOR
HANDLE
FASTENER CLIP IN CLOSED POSITION
STRIKER
SCREWS
RELEASE
LEVER
LOCK
TAB
HANDLE
SCREWS
HANDLE
SPINDLES
HANDLE
SPINDLES
LATCH
PLATE
FLAT HEAD SCREWDRIVER
STRIKER