User’s Guide TAP-EX2 HIGHPOWER TOUCH SCREEN AC750 WI-FI RANGE EXTENDER TM ®
TAP-EX2 USER’S GUIDE CONTENTS INTRODUCTION ..................................................................... 3 GETTING STARTED ................................................................. 4 Package Contents ...................................................................... 4 Product Description................................................................... 5 SETUP GUIDE (TOUCH SCREEN) .............................................. 6 Find a Setup Location ....................................
TAP-EX2 USER’S GUIDE Reset Settings .......................................................................... 50 ACCESSING THE WEB MENU ................................................ 51 SETUP GUIDE (WEB MENU).................................................. 52 Find a Setup Location .............................................................. 52 Open your Web Browser to Access the Setup Wizard ............. 54 Welcome to the Dashboard ....................................................
TAP-EX2 USER’S GUIDE INTRODUCTION Thank you for purchasing this Amped Wireless product. At Amped Wireless we strive to provide you with the highest quality products through innovation and advanced technology. We pride ourselves on delivering products that outperform the competition and go beyond your expectations. If you have any questions please feel free to contact us. We’d love to hear from you and thank you for your support! Email: sales@ampedwireless.com Call: 888-573-8830 Web: www.ampedwireless.
TAP-EX2 USER’S GUIDE GETTING STARTED Package Contents Check to make sure you have all the contents within your package: High Power Touch Screen AC750 Wi-Fi Range Extender Stylus Detachable High Gain Antenna Power Adapter Setup Guide CD: User’s Guide & Installation Video Product Stand 4
TAP-EX2 USER’S GUIDE Product Description 1. 2. 3. 4. 5. 6. 7. LCD Screen: 3.5” LCD touch screen. Displays the user interface for configuring the Range Extender as well as the status. Stylus: Input tool that assists in navigating the LCD touch screen Menu. Antenna Connectors (ANT): RJ-SMA antenna connector. Compatible with all antennas that have RP-SMA connectors. Reset: Button used to reset device. Push down once to reboot, hold down for 5-10 seconds to reset to factory default settings. USB Port: USB 2.
TAP-EX2 USER’S GUIDE SETUP GUIDE (TOUCH SCREEN) Find a Setup Location The location of where you install the Range Extender is important to how it will function. The optimal setup location should be somewhere no more than halfway between your Wi-Fi router and your Wi-Fi dead zone.
TAP-EX2 USER’S GUIDE Power On the Range Extender a. b. c. Attach the included antenna. Attach the Power Adapter to the Range Extender’s PWR Port and plug it into an available power outlet. The Amped Wireless logo will appear as the unit boots up, then the Dashboard screen will appear.
TAP-EX2 USER’S GUIDE Navigating the Touch Screen Menu Before we begin, here are a few tips on how to navigate the Touch Screen Menu: Language Selection: Tap the Globe icon, found on the bottom of the Settings screen, to change the language of the menu. Back Arrow: Tap the Left Arrow, found on the upper left corner of many screens, to navigate back to the previous page. Home Button: Tap the Home icon, found on the bottom of many screens, to return to the Dashboard at any time.
TAP-EX2 USER’S GUIDE Welcome to the Dashboard The Dashboard will provide you with the current status of the Range Extender. Tap SCAN to find an available network to extend. During the setup process, the wizard will refer to the Home Network and the Extended Network: The Home Network is the network you are trying to extend. The Extended Network is the network that is rebroadcasted and extended by the Range Extender.
TAP-EX2 USER’S GUIDE Select a 2.4GHz Home Network to Extend The Range Extender can extend a single 2.4GHz network, a single 5GHz network or both (2.4GHz and 5GHz) simultaneously. The wizard will walk you through the setup of the 2.4GHz network first, and then the 5GHz network. Select the Wi-Fi network that you wish to extend. Check that your Wi-Fi Network has a signal strength of 70% or greater. If you wish to only extend a 5GHz network and not a 2.
TAP-EX2 USER’S GUIDE Connecting to a Secure Network (2.4GHz) If the 2.4GHz Wi-Fi network you are trying to extend has Wi-Fi security enabled, you will be prompted to enter a Security Key. If you did not select a secure network, you will not see this page. Enter the security key in the space provided. You do not need to select what type of security it is, just simply type in the key and tap Next. The Wizard will automatically detect your home network’s security settings.
TAP-EX2 USER’S GUIDE Select a 5GHz Home Network to Extend (5GHz) Select the 5GHz Wi-Fi network that you wish to extend. Check that your Wi-Fi Network has a signal strength of 70% or greater. If you have already selected a 2.4GHz network and do not wish to select a 5GHz network, tap Skip to continue. Otherwise, tap Next to continue. If you fail to find any Wi-Fi networks, or your signal strength is below 70%, the Range Extender may be placed too far from the Wi-Fi network that you are trying to extend.
TAP-EX2 USER’S GUIDE Connecting to a Secure Network (5GHz) If the 5GHz Wi-Fi network you are trying to extend has Wi-Fi security enabled, you will be prompted to enter a Security Key. If you did not select a secure network, you will not see this page. Enter the security key in the space provided. You do not need to select what type of security it is, just simply type in the key and tap Next. The Wizard will automatically detect your home network’s security settings.
TAP-EX2 USER’S GUIDE Extended Network Settings The Range Extender features both a 2.4GHz and 5GHz Extended Network. The wizard will walk you through the setup of your 2.4GHz extended network first, and then the 5GHz extended network. The default SSID of the Range Extender’s Extended Network is “Amped TAPEX_2.4”. If you choose to Clone the settings from your Home Network, the wizard will copy the SSID and Security Key of your Home Network.
TAP-EX2 USER’S GUIDE The default SSID of the Range Extender’s Extended Network is “Amped_TAPEX2_5.0”. If you choose to Clone the settings from your Home Network, the wizard will copy the SSID and Security Key of your Home Network. The SSID of the Extended Network will have a "_RE" at the end of its name. For example: Home_Network_RE. You can also manually enter a new network ID and security key. The new security key must be at least 8 characters long. Tap Next to apply the settings.
TAP-EX2 USER’S GUIDE Applying Settings DO NOT LEAVE THIS SCREEN. Allow the progress bar to complete and the Wizard will automatically redirect you to the next step.
TAP-EX2 USER’S GUIDE Setup Summary Congratulations, the Range Extender is now successfully configured! Your settings are now saved. At this point you can connect your Wi-Fi devices to you Extended Network using the Wi-Fi network name and password on the screen. If you haven’t already positioned your Range Extender in an optimal location, you may do so now. All Range Extender settings are saved and the unit can be safely powered off for relocation.
TAP-EX2 USER’S GUIDE If the Extended Network connection fails try the following… The failed connection page will provide you with information on why the connection failed. Read the instructions carefully and retry your connection. The tips below will help to solve common issues: a. b. c. d. e. f. Check to make sure your Home Network security settings are correct. On the SCAN page, check that your Home Network is showing a signal of 70% or greater.
TAP-EX2 USER’S GUIDE MORE SETTINGS (TOUCH SCREEN) The Range Extender’s Touch Screen Menu provides a host of features that you can easily configure with the touch of your finger. To access the main Settings Menu tap Settings from the Dashboard. From there you can access additional Wi-Fi Settings or Management Settings. Note: For more advanced features and detailed options, please access the web menu through web browser: http://setup.ampedwireless.
TAP-EX2 USER’S GUIDE 2.4GHz WI-FI SETTINGS (TOUCH SCREEN) 2.4GHz Wi-Fi Settings (Touch): Home Network Settings Home Network Settings allow you to adjust settings for your Range Extender’s connection with your Home Network router. Should you choose to skip the Setup Wizard and manually configure your Range Extender, this is the menu you use to do so. Home Network SSID: Manually enter the Identification name of the Home Network you wish to connect to. Security Key: Enter the Security Key of the Home Network.
TAP-EX2 USER’S GUIDE 2.4GHz Wi-Fi Settings (Touch): Extended Network Settings The Extended Network Settings page allows you to adjust settings for your Extended Network. Extended Network SSID: This is the Identification name of the repeated/extended network. Security Key: Enter the security key of the Extended Network. This is the password that your network devices will use to connect to the Extended Network. Security Type: Select the encryption method used by the Home Network.
TAP-EX2 USER’S GUIDE 2.4GHz Wi-Fi Settings (Touch): Guest Network Guest Networks provide a separate Wi-Fi network, with unique settings for users to connect to. Select one of the four available Guest Networks. Toggle the selected Guest Network to On to enable the Guest Network. Guest Network SSID: This is the Identification name of your new Guest Network. Security Key: Enter the security key of the Guest Network. This is the password that your network devices will use to connect your new Guest Network.
TAP-EX2 USER’S GUIDE 2.4GHz Wi-Fi Settings (Touch): Connected Devices Connected Devices displays all users currently connected to the Range Extender’s Extended Network. It provides a list of MAC Addresses for each connected device and the sent and received data for each.
TAP-EX2 USER’S GUIDE 2.4GHz Wi-Fi Settings (Touch): Wi-Fi Coverage Controls Adjust the output power of the Range Extender to control the coverage distance of your Extended Wi-Fi Network. For a smaller coverage area you can select a lower output power. For the maximum Wi-Fi coverage select the 100% selection. Note that if you select a lower output power, your connection to your Home Network will also decrease in range. So be careful and test your signal strength after each adjustment.
TAP-EX2 USER’S GUIDE 2.4GHz Wi-Fi Settings (Touch): Access Schedule You can set a schedule for when your Wi-Fi is enabled or disabled (both Home Network and the Extended Network) through the Access Schedule menu. To do so: a. b. c. d. Toggle the Access Schedule to On. Select which days you wish for your Wi-Fi to be available, one day at a time. Select the first day and tap Next. Then select the time frame during that day that you wish for Wi-Fi to be available. Tap Apply to save your settings.
TAP-EX2 USER’S GUIDE 2.4GHz Wi-Fi Settings (Touch): Wi-Fi Protected Setup (WPS) WPS is a Wi-Fi feature created to make Wi-Fi setup simple and easy. Some Wi-Fi routers and adapters support this feature with varying names (i.e. One Touch Setup or WPS). You may enable WPS setup here by tapping Start WPS PBC. Follow the steps on the Range Extender to complete WPS setup. More detailed settings can be found by accessing the web menu, http://setup.ampedwireless.com.
TAP-EX2 USER’S GUIDE 2.4GHz Wi-Fi Settings (Touch): User Access User Access allows you to deny access or allow access to specific users that are connecting wirelessly to the Extended Network. Each Wi-Fi device has a unique address called a MAC address (a 12 digit hex number). By inputting the MAC address into the field, you can define whether that device is allowed to connect to your network or not allowed.
TAP-EX2 USER’S GUIDE 5GHz WI-FI SETTINGS (TOUCH SCREEN) 5GHz Wi-Fi Settings (Touch): Home Network Settings Home Network Settings allow you to adjust settings for your Range Extender’s connection with your Home Network router. Should you choose to skip the Setup Wizard and manually configure your Range Extender, this is the menu you use to do so. Home Network SSID: Manually enter the Identification name of the Home Network you wish to connect to. Security Key: Enter the Security Key of the Home Network.
TAP-EX2 USER’S GUIDE 5GHz Wi-Fi Settings (Touch): Extended Network Settings The Extended Network Settings page allows you to adjust settings for your Extended Network. Extended Network SSID: This is the Identification name of the repeated/extended network. Security Key: Enter the security key of the Extended Network. This is the password that your network devices will use to connect to the Extended Network. Security Type: Select the encryption method used by the Home Network.
TAP-EX2 USER’S GUIDE 5GHz Wi-Fi Settings (Touch): Guest Network Guest Networks provide a separate Wi-Fi network, with unique settings for users to connect to. Select one of the four available Guest Networks. Toggle the selected Guest Network to On to enable the Guest Network. Guest Network SSID: This is the Identification name of your new Guest Network. Security Key: Enter the security key of the Guest Network. This is the password that your network devices will use to connect your new Guest Network.
TAP-EX2 USER’S GUIDE 5GHz Wi-Fi Settings (Touch): Connected Devices Connected Devices displays all users currently connected to the Range Extender’s Extended Network. It provides a list of MAC Addresses for each connected device and the sent and received data for each.
TAP-EX2 USER’S GUIDE 5GHz Wi-Fi Settings (Touch): Wi-Fi Coverage Controls Adjust the output power of the Range Extender to control the coverage distance of your Extended Wi-Fi Network. For a smaller coverage area you can select a lower output power. For the maximum Wi-Fi coverage select the 100% selection. Note that if you select a lower output power, your connection to your Home Network will also decrease in range. So be careful and test your signal strength after each adjustment.
TAP-EX2 USER’S GUIDE 5GHz Wi-Fi Settings (Touch): Access Schedule You can set a schedule for when your Wi-Fi is enabled or disabled (both Home Network and the Extended Network) through the Access Schedule menu. To do so: a. b. c. d. Toggle the Access Schedule to On. Select which days you wish for your Wi-Fi to be available, one day at a time. Select the first day and tap Next. Then select the time frame during that day that you wish for Wi-Fi to be available. Tap Apply to save your settings.
TAP-EX2 USER’S GUIDE 5GHz Wi-Fi Settings (Touch): Wi-Fi Protected Setup (WPS) WPS is a Wi-Fi feature created to make Wi-Fi setup simple and easy. Some Wi-Fi routers and adapters support this feature with varying names (i.e. One Touch Setup or WPS). You may enable WPS setup here by tapping Start WPS PBC. Follow the steps on the Range Extender to complete WPS setup. More detailed settings can be found by accessing the web menu, http://setup.ampedwireless.com.
TAP-EX2 USER’S GUIDE 5GHz Wi-Fi Settings (Touch): User Access User Access allows you to deny access or allow access to specific users that are connecting wirelessly to the Extended Network. Each Wi-Fi device has a unique address called a MAC address (a 12 digit hex number). By inputting the MAC address into the field, you can define whether that device is allowed to connect to your network or not allowed.
TAP-EX2 USER’S GUIDE BOOSTBAND TECHNOLOGY (TOUCH) BoostBand Technology (Touch): Screen Settings BoostBand Technology is a feature that increases the overall speed and performance of the Range Extender by streamlining dual band network traffic through a single Wi-Fi frequency band between the Router and Range Extender. Doing so optimizes network traffic through the fastest available frequency band. BoostBand Technology can only be enabled when the Range Extender is connected to a dual band connection.
TAP-EX2 USER’S GUIDE NETWORK SETTINGS (TOUCH) Network Settings (Touch): IP Settings IP Address: The IP address of the Range Extender. Subnet Mask: The subnet of the Range Extender. Default Gateway: The access point to another network, normally the Range Extender or your router. DHCP: The Range Extender includes a feature to help manage the IP addresses within your Extended Network and with your Home Network automatically.
TAP-EX2 USER’S GUIDE Network Settings (Touch): Wired Port Routing If the Range Extender is connected to a dual band router, the Range Extender will automatically route the traffic from the device connected to the Range Extender’s wired port through the 5GHz Home Network to access the web with the fastest speeds. If you choose, you may adjust this setting so that all wired traffic is routed through the 2.4GHz Home Network connection instead.
TAP-EX2 USER’S GUIDE MANAGEMENT SETTINGS (TOUCH) Management (Touch): Screen Settings Manage the behavior and security of the LCD screen: Timeout: When the touch screen is inactive past the duration of the Timeout time (in seconds), it will turn off to conserve power. Lock Passcode: You can turn on a screen that has turned off simply by touching the screen. The Lock Passcode is a 4 digit security code used to secure access to the screen. If the Passcode is incorrect, the Touch Screen Menu will not appear.
TAP-EX2 USER’S GUIDE Management (Touch): Clock / Date Maintain the internal clock for the Range Extender by syncing with the Internet. Your clock and date settings need to be accurate in order for Logs and Wi-Fi Access Schedules to work correctly. If you wish for the Clock to show on your screen when the Range Extender is timed-out, toggle this to On. Be sure to Apply settings to save them.
TAP-EX2 USER’S GUIDE Management (Touch): System Details The Device Status provides you with a snapshot of your Range Extender’s current connections and settings. Home Wi-Fi Network Settings: This section displays the current status of the connection between the Range Extender and your 2.4GHz or 5GHz Home Network. When viewing this section, it is important to check that your Home Network SSID is correct and the channel number matches your Home Network's channel number settings.
TAP-EX2 USER’S GUIDE Device Details: This section provides you with information on the version and build time of your firmware. This is used to help our support department determine what firmware version your device is running. The Current Date / Time is the setting for the System Clock. If this time is off, go to the System Clock section and configure your system time.
TAP-EX2 USER’S GUIDE Management (Touch): Statistics These statistics show the data activity for your 2.4GHz or 5GHz connections. Home Network: These statistics show the data activity for all upload and download data between the Home Network and the Range Extender. Extended Wi-Fi Network: These statistics show all data activity for all users connected wirelessly to the Range Extender.
TAP-EX2 USER’S GUIDE Management (Touch): USB Storage Share a USB storage device with computers on both the Home Network and the Extended Network of the Range Extender. Insert a USB storage device, such as a flash drive or external hard drive, to the USB port on the side of the Range Extender and follow the directions below for your operating system. The computer must be connected to your Home Network or Extended Network in order to access the storage device.
TAP-EX2 USER’S GUIDE Windows 7 & Vista To access the drive from your Windows desktop: Note: If the USB drive does not appear automatically under your Networked devices (Windows 7, Vista or Mac OS X), you will need to Map the Network Drive. a. b. c. Click the Start button Click Computer On the Computer page, the drive should appear on the left hand column under Network as AMPED_RE_USB To Map the Network Drive: a. b. c. d. e.
TAP-EX2 USER’S GUIDE Windows XP To access the drive from your Windows desktop: Note: If the USB drive does not appear automatically under your Networked devices (Windows 7, Vista or Mac OS X), you will need to Map the Network Drive. a. b. c. Click the Start button Click My Computer Click on My Network Places and locate the drive named AMPED_RE_USB To Map the network drive: a. b. c. d.
TAP-EX2 USER’S GUIDE Mac OS X To access the drive from your Mac desktop: Note: If the USB drive does not appear automatically under your Networked devices, you will need to Map your Network Drive (Instructions below). a. b. Open Finder On the left hand menu, under Shared, click AMPED_RE_USB To Map the network drive: a. b. c. d. e.
TAP-EX2 USER’S GUIDE Management (Touch): System Logs System Logs are useful for viewing the activity and history of the Range Extender. The System Logs are also used by Amped Wireless techs to help troubleshoot your Range Extender when needed. It is recommended that you enable all logs in the event that troubleshooting is required. All log entries are deleted each time the Range Extender reboots or is powered off. More detailed log information can be found by accessing the web menu, http;//setup.
TAP-EX2 USER’S GUIDE Management (Touch): Upgrade Firmware Amped Wireless continuously updates the firmware for all products in an effort to constantly improve our products and their user experiences. When connected to an active connection with Internet access, the Range Extender can automatically check for new firmware updates that are available by tapping Check for Updates. Follow the prompts to complete the upgrade process.
TAP-EX2 USER’S GUIDE Management (Touch): Reset Settings Reset the Range Extender’s settings to factory settings by pressing Reset. By resetting the Range Extender will lose all previous configurations and will need to run the Setup Wizard again to configure the Range Extender’s Settings.
TAP-EX2 USER’S GUIDE ACCESSING THE WEB MENU The Range Extender can be configured via the simple to use Touch Screen Menu or via a web browser with the Web Menu. The Web Menu features a more advanced, more detailed interface with additional configuration options that may not be found on the Touch Screen Menu. To access the Web Menu, simply connect your computer, tablet, or smartphone to the Wi-Fi network or the wired network port of the Range Extender. a. b. c. a. b. c.
TAP-EX2 USER’S GUIDE SETUP GUIDE (WEB MENU) Find a Setup Location The location of where you install the Range Extender is very important to how it will function. The optimal setup location should be somewhere no more than halfway between your Wi-Fi router and your Wi-Fi dead zone.
TAP-EX2 USER’S GUIDE Connect your PC, Tablet, or Smartphone to the Range Extender a. b. c. d. Attach the included antenna. Attach the Power Adapter to the Range Extender’s PWR Port and an available power outlet. The Range Extender should boot up with the Amped Wireless logo and then the Dashboard screen should appear. Connect your PC, Tablet, or Smartphone to the Range Extender’s Wi-Fi network: Amped_TAPEX2_2.4 or Amped_TAPEX2_5.0.
TAP-EX2 USER’S GUIDE Open your Web Browser to Access the Setup Wizard a. b. c. a. b. c. Open your web browser Type http://setup.ampedwireless.com into the web address bar If the web menu fails to open, type in the following IP address into your web address bar: http://192.168.1.240 Disconnect your PC from all Wi-Fi networks Attach an Ethernet cable between the PC and the Range Extender Open your web browser and go to http://setup.ampedwireless.
TAP-EX2 USER’S GUIDE Welcome to the Dashboard The Dashboard will provide you with the current status of the Range Extender. Click SCAN to find an available network to extend. The diagram on this page displays the terms used to describe: 1) The network you are trying to extend (Home Network). 2) The network that is rebroadcasted and extended (Extended Network). Study this diagram carefully as the terms used in the following instructions will refer to these names.
TAP-EX2 USER’S GUIDE Scan for a Home Network to Extend The Scan result will list all available 2.4GHz and 5GHz wireless networks detected by the Range Extender – including each network name (SSID), the operating channel, the type of security and the signal strength. If you are extending a dual band router, you will need to select the SSID of your 2.4GHz network and the SSID of your 5GHz network. The signal strength indicates the wireless connection between that network and the Range Extender.
TAP-EX2 USER’S GUIDE Connecting to a Secure Network If the wireless network(s) you are trying to repeat has wireless security enabled, you will be prompted to enter a security key. If you are repeating a dual band router, you will need to enter the security key for both the 2.4GHz and 5GHz network. If either network does not have security, leave the field blank. After you have entered the security key(s), click Next to continue.
TAP-EX2 USER’S GUIDE Extended Network Settings (SSID and Security) The default SSID of the Range Extender is “Amped_TAPEX2_2.4” and “Amped_TAPEX2_5.0”. If you choose to "Clone" the settings from your Home Network, the wizard will copy the SSID and security key of your Home Network. The SSID of the Extended Network will have a "_RE" at the end of its name. For example: Home_Network_RE. You can also manually enter a new network ID and security key. The new security key must be at least 8 characters long.
TAP-EX2 USER’S GUIDE Connection Check DO NOT LEAVE OR REFRESH THIS PAGE. Allow the countdown to complete and the Wizard will automatically redirect you to the next step.
TAP-EX2 USER’S GUIDE Connect to the new Extended Network During the countdown process, the Range Extender will reboot and disconnect the Wi-Fi connection. At this point, you will need to reconnect your PC or tablet to the new Extended Network. Follow the instructions on the screen to connect to the Extended Network. Once you have connected, click the check box to confirm. The Next button will appear allowing you to complete the setup process.
TAP-EX2 USER’S GUIDE Setup Summary Congratulations, the Range Extender is now successfully configured. Your settings are now saved. Print the Setup Summary details and save it for future reference. If you haven’t already positioned your Range Extender in an optimal location, you may do so. All Range Extender settings are saved and can be safely powered off for relocation. You may also attach any wired network devices to the wired ports on the side of the Range Extender.
TAP-EX2 USER’S GUIDE Wired Port Routing The Setup Wizard automatically selects the Home Network (2.4GHz or 5GHz) your wired devices will be routed through to connect to the Internet. If you wish to change this setting you may do so from the web menu by accessing Network Settings > Wired Port Routing.
TAP-EX2 USER’S GUIDE If the Home/Office Network connection fails try the following… The failed connection page will provide you with information on why the connection failed. Read the instructions carefully and retry your connection. The tips below will help to solve common issues: a. b. c. d. e. f. Check to make sure your Home Network security settings are correct. On the SCAN page, check that your Home Network is showing a signal of 70% or greater.
TAP-EX2 USER’S GUIDE 5GHz WI-FI SETTINGS 5GHz Wi-Fi Settings: Home Network Settings (5GHz) The Home Network Settings (5GHz) page allows you to adjust settings for your 5GHz Home Network connection. These settings are for adjusting the Range Extender’s Home Network connection after you have already gone through the Setup Wizard and wish to adjust your current configurations. Home Network SSID (5GHz): Manually enter the Identification name of the existing 5GHz Home Network you wish to connect to.
TAP-EX2 USER’S GUIDE 5GHz Wi-Fi Settings: Extended Network Settings (5GHz) The Extended Network Settings page allows you to adjust settings for your Extended Network. SSID of Extended Network: The name used to identify your Extended Network. This is the name that appears when a user scans for available Wi-Fi networks. Band: Allows you to setup access under a specific combination of Wi-Fi speed standards. Broadcast SSID: Selecting Disable Broadcast SSID will hide the visibility of the Range Extender’s SSID.
TAP-EX2 USER’S GUIDE Guest Networks (5GHz) Click “Enable” to create a Guest Network. Guest Networks provide a separate wireless network, with unique settings for users to connect to. Band: Restrict the Wi-Fi protocol and speed used for the specific Guest Network. SSID: This is the name of your Guest Network. Data Rate: Restrict access to the Guest Network by setting a lower bandwidth by changing the data rate. Broadcast SSID: Disable to hide your SSID from public view.
TAP-EX2 USER’S GUIDE 5GHz Wi-Fi Settings: Security Wireless security allows you to change the type of wireless security settings for your 5GHz Extended Network, Home Network or Guest Networks. Note: If you adjust the security of your Home Network and it is incorrect, the Range Extender will no longer have a successful connection to your Home Network. Using the drop down menu, you can select which network you wish to configure and may adjust the security settings below.
TAP-EX2 USER’S GUIDE 5GHz Wi-Fi Settings: Wi-Fi Protected Setup – WPS WPS is a Wi-Fi feature created to make Wi-Fi setup simple and easy. Some wireless routers and adapters support this feature with varying names (i.e. one touch setup or WPS). You may enable WPS setup here by selecting the type of WPS setup you wish to use. The Range Extender supports all types of WPS setup: Option A: Push button: You may push the WPS button on the web menu or use the physical button on the back of the Range Extender.
TAP-EX2 USER’S GUIDE 5GHz Wi-Fi Settings: User Access User Access allows you to deny access or allow access to specific users connecting to the network. Each networking device has a unique address called a MAC address (a 12 digit hex number). By inputting the MAC address into the field, you can define whether that device is allowed into your network or not allowed. A MAC Address may sometimes be referred to as a Physical Address.
TAP-EX2 USER’S GUIDE 5GHz Wi-Fi Settings: Wireless Coverage Controls Adjust the output power of the Range Extender to control the coverage distance of your 5GHz Extended Wireless Network. For a smaller coverage area you can select a lower output power. For the maximum wireless coverage select the 100% selection. Note that if you select a lower output power, your connection to your 5GHz Home Network will also decrease in range. It is recommended that you test your signal strength after each adjustment.
TAP-EX2 USER’S GUIDE 5GHz Wi-Fi Settings: Access Schedule Access Schedules will enable or disable your 5GHz wireless access at a set time based on your predefined schedule. This feature is often used for restricting access to all users (such as children, employees, guests) during specific times of the day for parental control or security reasons. a. b. c. d. Enable Access Schedule. Select which days you wish for your Wi-Fi to be available.
TAP-EX2 USER’S GUIDE 5GHz Wi-Fi Settings: Advanced Settings Advanced Wireless Settings should only be adjusted by technically advanced users. It is not recommended that novice users adjust these settings to avoid degrading wireless performance.Here are a few definitions on some settings. Fragment Threshold: The Default and Recommended setting is at 2346, meaning the High Power Range Extender will never fragment any frames that it sends to wireless users. RTS Threshold: Adjusts the size of RTS data packets.
TAP-EX2 USER’S GUIDE IAPP: Inter-Access Point Protocol STBC: Space Time Block Coding improves reception by coding the data stream in blocks.
TAP-EX2 USER’S GUIDE 2.4GHz WI-FI SETTINGS 2.4GHz Wi-Fi Settings: Home Network Settings The Home Network Settings (2.4GHz) page allows you to adjust settings for your 2.4GHz Home Network connection. These settings are for adjusting the Range Extender’s Home Network connection after you have already gone through the Setup Wizard and wish to adjust your current configurations. Home Network SSID (2.4GHz): Manually enter the Identification name of the existing 2.4GHz Home Network you wish to connect to.
TAP-EX2 USER’S GUIDE 2.4GHz Wi-Fi Settings: Extended Network Settings The Extended Network Settings page allows you to adjust settings for your Extended Network. SSID of Extended Network: The name used to identify your Extended Network. This is the name that appears when a user scans for available Wi-Fi networks. Band: Allows you to setup access under a specific combination of Wi-Fi speed standards. Broadcast SSID: Selecting Disable Broadcast SSID will hide the visibility of the Range Extender’s SSID.
TAP-EX2 USER’S GUIDE 2.4GHz Wi-Fi Settings: Guest Networks Click “Enable” to create a Guest Network. Guest Networks provide a separate wireless network, with unique settings for users to connect to. Band: Restrict the Wi-Fi protocol and speed used for the specific Guest Network. SSID: This is the name of your Guest Network. Data Rate: Restrict access to the Guest Network by setting a lower bandwidth by changing the data rate. Broadcast SSID: Disable to hide your SSID from public view.
TAP-EX2 USER’S GUIDE 2.4GHz Wi-Fi Settings: Security Wireless security allows you to change the type of wireless security settings for your 2.4GHz Extended Network, Home Network or Guest Networks. Note: If you adjust the security of your Home Network and it is incorrect, the Range Extender will no longer have a successful connection to your Home Network. Using the drop down menu, you can select which network you wish to configure and may adjust the security settings below.
TAP-EX2 USER’S GUIDE 2.4GHz Wi-Fi Settings: Wi-Fi Protected Setup – WPS WPS is a Wi-Fi feature created to make Wi-Fi setup simple and easy. Some wireless routers and adapters support this feature with varying names (i.e. one touch setup or WPS). You may enable WPS setup here by selecting the type of WPS setup you wish to use. The Range Extender supports all types of WPS setup: Option A: Push button: You may push the WPS button on the web menu or use the physical button on the back of the Range Extender.
TAP-EX2 USER’S GUIDE 2.4GHz Wi-Fi Settings: User Access User Access allows you to deny access or allow access to specific users connecting to the network. Each networking device has a unique address called a MAC address (a 12 digit hex number). By inputting the MAC address into the field, you can define whether that device is allowed into your network or not allowed. A MAC Address may sometimes be referred to as a Physical Address.
TAP-EX2 USER’S GUIDE 2.4GHz Wi-Fi Settings: Wireless Coverage Controls Adjust the output power of the Range Extender to control the coverage distance of your 2.4GHz Extended Wireless Network. For a smaller coverage area you can select a lower output power. For the maximum wireless coverage select the 100% selection. Note that if you select a lower output power, your connection to your 2.4GHz Home Network will also decrease in range. It is recommended that you test your signal strength after each adjustment.
TAP-EX2 USER’S GUIDE 2.4GHz Wi-Fi Settings: Access Schedule Access Schedules will enable or disable your 2.4GHz wireless access at a set time based on your predefined schedule. This feature is often used for restricting access to all users (such as children, employees, guests) during specific times of the day for parental control or security reasons. a. b. c. d. Enable Access Schedule. Select which days you wish for your Wi-Fi to be available.
TAP-EX2 USER’S GUIDE 2.4GHz Wi-Fi Settings: Advanced Settings Advanced Wireless Settings should only be adjusted by technically advanced users. It is not recommended that novice users adjust these settings to avoid degrading wireless performance.Here are a few definitions on some settings. Fragment Threshold: The Default and Recommended setting is at 2346, meaning the High Power Range Extender will never fragment any frames that it sends to wireless users.
TAP-EX2 USER’S GUIDE IAPP: Inter-Access Point Protocol STBC: Space Time Block Coding improves reception by coding the data stream in blocks.
TAP-EX2 USER’S GUIDE BOOSTBAND™ TECHNOLOGY BoostBand Technology is a feature that increases the overall speed and performance of the Range Extender by streamlining dual band network traffic through a single Wi-Fi frequency band between the Router and Range Extender. Doing so optimizes network traffic through the fastest available frequency band. BoostBand Technology can only be enabled when the Range Extender is connected to a dual band connection.
TAP-EX2 USER’S GUIDE NETWORK SETTINGS Network Settings: IP Settings IP Address: The IP address of the Range Extender. Subnet Mask: The subnet of the Range Extender. Default Gateway: The access point to another network, normally the Range Extender or your router. DHCP: The Range Extender includes a feature to help manage the IP addresses within your Extended Network and with your Home Network automatically.
TAP-EX2 USER’S GUIDE DHCP Client Range: The range of IP addresses the Range Extender’s DHCP server will assign to users and devices connecting to the Range Extender. Static DHCP: You may set a static IP address within your DHCP network. The Range Extender will track the device via its MAC address and assign it a pre-defined IP address each time the device logs into the network. Obtain IP settings from the Home router or manually enter your IP settings.
TAP-EX2 USER’S GUIDE Network Settings: Wired Port Routing If the Range Extender is connected to a dual band router, the Range Extender will automatically route the traffic from the device connected to the Range Extender’s wired port through the 5GHz Home Network to access the web with the fastest speeds. If you choose, you may adjust this setting so that all wired traffic is routed through the 2.4GHz Home Network connection instead.
TAP-EX2 USER’S GUIDE MANAGEMENT FEATURES The Management features on the Range Extender allow you to view the status of your Range Extender and adjust other settings such as your System Clock, Passwords, and Firmware Upgrades among other administrative functions.
TAP-EX2 USER’S GUIDE Management: Device Status The System Status provides you with a snapshot of your Range Extender’s current connections and settings. System Information: This section provides you with information on the version and build time of your firmware. This is used to help our support department determine what firmware version your device is running. The Current Date / Time will display the current clock settings of the Range Extender.
TAP-EX2 USER’S GUIDE Connection State: The Connection State will say "Connected" when there are no problems with the connection to your Home Network. If the Connection State shows "Waiting for Keys" then the WPA/WPA2 security key you entered is incorrect. If the Connection State shows "Scanning" the Range Extender may be too far away from your home/office router. The Signal Strength display can be updated by refreshing the page and is a good tool to use for finding the optimal installation location.
TAP-EX2 USER’S GUIDE Management: Network Statistics These statistics show the data activity for each network connection. Connection to Home Network: This statistics shows the data activity for all upload and download data between the Home Network and the Range Extender. Extended Wireless Network: These statistics shows all data activity for all users connected wirelessly to the Range Extender.
TAP-EX2 USER’S GUIDE Management: System Clock Maintain the internal clock for the Range Extender by syncing with your computer’s time. Your system clock settings need to be accurate in order for logs and wireless access schedules to work correctly.
TAP-EX2 USER’S GUIDE Management: System Logs System Logs are useful for viewing the activity and history of the Range Extender. The System Logs are also used by Amped Wireless Elite Support Concierges to help troubleshoot your Range Extender when needed. It is recommended that you enable all logs in the event that troubleshooting is required. All log entries are deleted each time the Range Extender reboots or is powered off.
TAP-EX2 USER’S GUIDE Management: Upgrade Firmware Amped Wireless continuously updates the firmware for all products in an effort to constantly improve our products and their user experiences. When connected to an active connection with Internet access, the Range Extender can automatically check for new firmware updates that are available by pressing Check Now. Follow the prompts to complete the upgrade process.
TAP-EX2 USER’S GUIDE a. b. c. Download the file from www.ampedwireless.com/support and remember the location where you saved it. Firmware files may also be provided by Amped Wireless Elite Support Concierges. Click Choose File and locate the file. Click Upload to begin upgrading. Note: Firmware files normally have a .bin file extension.
TAP-EX2 USER’S GUIDE Management: Save/Reload Settings Saving your current settings allows you to back-up your current settings which may be reloaded at a later time. This feature may be useful for testing new features and settings without having to worry about returning to a stable platform. To save current settings: a. b. Click Save Select a file name and location To load previously saved settings: a. b. c.
TAP-EX2 USER’S GUIDE Management: Password Settings By default, the Range Extender does not require a password to log on to the web menu. If you wish to enable a password to protect unauthorized access to the web menu and Setup Wizard, you may enter one here.
TAP-EX2 USER’S GUIDE TECHNICAL SPECIFICATIONS Wireless Standard: 802.11a/b/g/n/ac Frequency Band: 2.4GHz & 5GHz Wireless Speed: 2.4GHz: 300Mbps (Tx/Rx) 5GHz: 433Mbps (Tx/Rx) Amplifier: 2 x 2.4GHz Amplifiers 1 x 5GHz Amplifier 3 x Low Noise Amplifiers Wireless Security: WEP, WPA, WPA2, WPA Mixed, WPS User Access Control: MAC address filtering Wireless Access Scheduling: Specific day and time (2.
TAP-EX2 USER’S GUIDE DEFAULT SETTINGS The default settings for your Range Extender are listed here. If for some reason you need to return your Range Extender back to default settings, hold down the Reset button on the back panel for 10 seconds. The Range Extender will reset back to factory settings as listed below: IP Address: 192.168.1.240 Web Menu Access: http://setup.ampedwireless.com 2.4GHz Extended Network SSID: Amped_TAPEX2_2.4 5GHz Extended Network SSID: Amped_TAPEX2_5.
TAP-EX2 USER’S GUIDE TROUBLESHOOTING & SUPPORT INFORMATION We are here to help. If you have any issues with your Range Extender please contact us. To contact Amped Wireless’ Technical Support use one of the following methods: Phone: 888-573-8820 or 909-217-3168 Email: techsupport@ampedwireless.com Web: www.ampedwireless.
TAP-EX2 USER’S GUIDE Troubleshooting The tips in this guide are listed in order of relevance. Try solution (a) before trying solution (b), etc. Troubleshooting: Home Network Connection Issues I cannot connect to my Home Network. I received an error when running the Setup Wizard. a. b. c. d. e. Your Home Network may be secured. Double check that you have the correct security key to connect to the Home Network. Your Range Extender may be located too far from your Home Network.
TAP-EX2 USER’S GUIDE I cannot find my Home Network when scanning for Wi-Fi networks in the Setup Wizard. a. b. c. The Range Extender may be out of range. Move the Range Extender closer to the Wi-Fi router and try the Setup Wizard again from the Touch Screen Menu. It is recommended that your Home Network shows a signal strength of 70% or greater in the Wizard SCAN results. From the touch screen Dashboard, go to Settings then the Wi-Fi Settings menu to access Wireless Coverage settings.
TAP-EX2 USER’S GUIDE a. b. c. d. e. The connection to your Home Network has been dropped. This can be caused by several events to your home Wi-Fi connection. When this occurs, simply run the Setup Wizard again from the Touch Screen Menu and reconfigure the Range Extender. Reboot the Range Extender, wait 3 minutes for the Range Extender to reconnect to your network and try to access the Internet. The Range Extender automatically reconfigures itself in the event of a channel change on your router.
TAP-EX2 USER’S GUIDE I have a dual-band router and I cannot extend it. a. b. c. d. The Range Extender will repeat the 2.4GHz signal and the 5GHz signal from your router simultaneously. Both wireless networks must have a signal strength of 70% or greater with the Range Extender for a reliable connection. Make sure that your dual band router is close enough to the Range Extender to receive a strong signal. Check to make sure that you have the correct security key for both the 2.
TAP-EX2 USER’S GUIDE I am connected to a Home Network, however, I do not have Internet Access. a. b. c. The Home Network itself may not have Internet access. Check to see that you have internet access by connecting directly to the Home Network first. If you are able to go online then this is not a problem. If you cannot go online, then the Home Network’s Internet connection must first be resolved. You may have a DNS issue and the Range Extender is not obtaining the IP settings from your Home Network.
TAP-EX2 USER’S GUIDE b. c. d. extend the signal with fast speeds and further range. Move the Range Extender closer to your Home Network and try again. Check that the antenna is connected securely to the antenna connector. You may be downloading from the Internet and not within your Home Network or Extended Network. Files transferred through the Internet are limited by your ISP speed and the data download speeds from the website that you are downloading from.
TAP-EX2 USER’S GUIDE Troubleshooting: Touch Screen Issues I forgot the touch screen passcode for the Range Extender and can no longer access the Touch Screen Menu. a. Once you have exhausted all attempts at recovering your passcode, reset the Range Extender to default settings by holding the reset button, located on the right side of the Range Extender, for 5 to 10 seconds. The Range Extender will reboot and erase all current settings. You will need to reconfigure the Range Extender.
TAP-EX2 USER’S GUIDE Troubleshooting: Wireless Issues I am only getting 3 or 4 wireless signal bars on my wireless computer and I am within 10 feet of the Range Extender. a. b. c. Step back at least 10 feet from the Range Extender and check your signal again. The Range Extender emits high power, long range Wi-Fi signals that may confuse your wireless adapter signal reading at close range. The speed and signal are at 100%, however your readout may not be displaying the data correctly.
TAP-EX2 USER’S GUIDE b. c. d. e. f. g. h. Your Range Extender may be installed in a poor location. Avoid setting up your Range Extender in areas with high interference, such as, near fridges, microwaves, metallic objects and low surfaces. Install the Range Extender in a higher location if possible. Check the connections of the Antennas to the Range Extender. Tighten them if necessary. Adjust the Antenna of the Range Extender in different angles.
TAP-EX2 USER’S GUIDE Troubleshooting: Web Menu Access Issues I entered http://setup.ampedwireless.com and it failed to open the Web Menu. a. b. c. d. e. f. Make sure your computer is connected to the Range Extender’s Wi-Fi network: Amped_TAPEX2_2.4 or Amped_TAPEX2_5.0 Try to use a different web browser. We recommend the Google Chrome web browser. Try to open your web browser to the default IP address by putting this number into your web browser instead: 192.168.1.
TAP-EX2 USER’S GUIDE I could NEVER log onto the Range Extender wirelessly. a. b. Check that your wireless adapter supports WPA2 or WPA wireless security. If it does not then you will need to change the wireless security on the Range Extender. Go to the Web Menu, select Wireless Settings and then Wireless Security. Select the Extended Network from the drop down menu and either disable security or downgrade the security to WEP. Try connecting again. The connection to the Home Network may be down.
TAP-EX2 USER’S GUIDE let go. After the Range Extender has fully reset, use an Ethernet cable (not included) and connect to the Range Extender. Login to the Web Menu at http://setup.ampedwireless.com and run through the Wizard.
TAP-EX2 USER’S GUIDE Troubleshooting: USB Storage & Other Miscellaneous Issues I cannot access my USB storage device after I plug it into the Range Extender. Follow the instructions below for your operating system. Windows 7 & Vista To access the drive from your Windows desktop: Note: If the USB drive does not appear automatically under your Networked devices (Windows 7, Vista or Mac OS X), you will need to Map the Network Drive. a. b. c. Click the Start button. Click Computer.
TAP-EX2 USER’S GUIDE Windows XP To access the drive from your Windows desktop: Note: If the USB drive does not appear automatically under your Networked devices (Windows 7, Vista or Mac OS X), you will need to Map the Network Drive. a. b. c. Click the Start button. Click My Computer. Click on My Network Places and locate the drive named AMPED_RE_USB. To Map the network drive: a. Click the Start button. b. Right click My Computer and select Map Network Drive. c.
TAP-EX2 USER’S GUIDE To Map the network drive: a. Open Finder. b. From the menu on the top of the desktop, select Go. c. Select Connect To Server from the drop down menu. d. Enter the address of the network drive: AMPED_RE_USB or shared disk IP address, then click Connect. The Range Extender freezes or I cannot access the web when a USB storage device is connected. a. b. Remove the USB storage device from the Range Extender and reboot it by unplugging the power adapter.
TAP-EX2 USER’S GUIDE Wi-Fi Protected Setup (WPS) is not working. Push button configuration does not detect the connection. a. The Range Extender supports WPS connections however some companies may use proprietary code for their own push button configurations. Try connecting using the Windows wireless utility or Mac wireless utility instead.
TAP-EX2 USER’S GUIDE WARRANTY AND REGULATORY INFORMATION The Amped Wireless (A division of Newo Corporation, Inc.) Limited Warranty Warranty Period: The Amped Wireless Limited Warranty is for one (1) year from the date of purchase for new products. Refurbished products carry the Limited Warranty for thirty (30) days after the date of purchase.
TAP-EX2 USER’S GUIDE Limitations: IN NO EVENT SHALL AMPED WIRELESS’ (NEWO CORPORATION’S) LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT FROM DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, ITS ACCOMPANYING SOFTWARE, ACCESSORIES OR ITS DOCUMENTATION.
TAP-EX2 USER’S GUIDE discretion of Amped Wireless and determined based on the details of each RMA case. Customers outside of the United States of America are responsible for all shipping and handling costs including custom duties, taxes and all other related charges. Technical Support: The Amped Wireless Limited Warranty is not related to the terms, conditions and policies of Amped Wireless Elite Support offerings. For questions regarding support, please contact techsupport@ampedwireless.
TAP-EX2 USER’S GUIDE Regulatory Information FCC Statement and Declaration: Amped Wireless declares that this device complies with Part 15 of the FCC Rules and Regulations. Operation of this device is subject to the following two (2) conditions: (1) This device may not cause harmful interference (2) This device must accept any interference received, including interference that may cause undesired operation.
TAP-EX2 USER’S GUIDE - Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. FCC Caution and Safety Notices: Any changes or modifications (including the antennas) made to this device that are not expressly approved by the manufacturer may void the user’s authority to operate the equipment.
TAP-EX2 USER’S GUIDE FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
TAP-EX2 USER’S GUIDE Industry Canada Statement: This Class B digital apparatus complies with RSS-210 and ICES-003 of the Industry Canada Rules. Operation of this device is subject to the following two (2) conditions: (1) This device may not cause harmful interference (2) This device must accept any interference received, including interference that may cause undesired operation. Radiation Exposure Statement: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.
TAP-EX2 USER’S GUIDE Déclaration d’Industrie Canada : Cet appareil numérique de classe B est conforme aux réglementations RSS210 et ICES-003 d’Industrie Canada. Le fonctionnement de cet appareil est sujet aux deux conditions suivantes: (1) Cet appareil ne peut pas causer de brouillage préjudiciable (2) Cet appareil doit accepter toute interférence reçue, y compris les interférences pouvant provoquer un dysfonctionnement.
TAP-EX2 USER’S GUIDE LEGAL NOTICES AND DISCLAIMERS Copyright Information and Trademark Usage Guidelines © 2014 Amped Wireless / Newo Corporation. All rights reserved. Amped Wireless, Newo Corporation, and the Amped Wireless logo are registered trademarks or trademarks of Newo Corporation. All non-Amped Wireless trademarks, logos, brands and products are trademarks or registered trademarks of their respective owners. Amped Wireless does not claim any relation.
TAP-EX2 USER’S GUIDE purposes is strictly prohibited. The Amped Wireless logo requires permission for use. For use of the Amped Wireless logo, please email legal@ampedwireless.com. Use of Amped Wireless' trademarks requires the use of the proper trademark symbol in all usage cases. The guidelines for trademark usage apply to all Amped Wireless customers, employees, vendors, consultants, licensees and any other third party.
TAP-EX2 USER’S GUIDE damage to data arising out of the use or inability to use any Amped Wireless product, damages resulting from use of or reliance on information present, even with prior notice to Amped Wireless. All non-Amped Wireless trademarks, logos, brands and products are trademarks or registered trademarks of their respective owners. Amped Wireless does not claim any relation.
TAP-EX2 USER’S GUIDE Software Licenses / Disclaimers This product contains Software (including firmware), licensed to you, the purchaser, by Amped Wireless. This also includes Software downloaded from an authorized website, such as www.ampedwireless.com or from an authorized application market such as Google Play or Apple’s App Store. This license allows you to operate the Software in the manner described in the user’s manual for the purchased product.
TAP-EX2 USER’S GUIDE IT IS YOUR RESPONSIBILITY TO BACK UP YOUR SYSTEM INCLUDING, WITHOUT LIMITATION, ANY DATA THAT YOU MAY USE OR POSSESS IN CONNECTION WITH THE PRODUCT. ANY MATERIAL, INFORMATION OR DATA DOWNLOADED OR OTHERWISE OBTAINED IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR PRODUCT, OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL, INFORMATION OR DATA.
TAP-EX2 USER’S GUIDE Dispute Resolution / Arbitration This section describes how you agree to resolve any disputes with Amped Wireless regarding these Terms of Use or your purchase of any product from Amped Wireless and your use of that product. You and Amped Wireless agree to the following resolution process.
TAP-EX2 USER’S GUIDE It is important that you understand that the arbitrator’s decision will be binding and may be entered as a judgment in any court of competent jurisdiction. If the arbitrator rules against Amped Wireless, in addition to accepting whatever responsibility is ordered by the arbitrator, we will reimburse your reasonable attorneys' fees and costs. It's important to us that we address any issues you might have promptly.
TAP-EX2 USER’S GUIDE As an exception to this arbitration agreement, Amped Wireless is happy to give you the right to pursue in small claims court any claim that is within that court's jurisdiction as long as you proceed only on an individual basis. We would hope that our customer service agents could resolve any disputes you have with us without resorting to arbitration. Before initiating any arbitration proceeding, you agree to first discuss the matter informally with Amped Wireless for at least 30 days.
tech support e-mail web 888-573-8820 techsupport@ampedwireless.com www.ampedwireless.com Amped Wireless A Division of Newo Corporation Copyright © 2015 Amped Wireless / Newo Corporation. All rights reserved. Amped Wireless, Newo Corporation, and the Amped Wireless Logo are registered trademarks or trademarks of Newo Corporation.
