User’s Guide High Power Wireless-N 600mW Gigabit Dual Band Router R20000G
R20000G USER’S GUIDE CONTENTS INTRODUCTION .......................................................................................2 GETTING STARTED ...................................................................................3 Package Contents ....................................................................................3 LED Indicators ..........................................................................................4 Back Panel Description...............................................
R20000G USER’S GUIDE INTRODUCTION Thank you for purchasing this Amped Wireless product. At Amped Wireless we strive to provide you with the highest quality products through innovation and advanced technology. We pride ourselves on delivering products that outperform the competition and go beyond your expectations. If you have any questions please feel free to contact us. We’d love to hear from you and thank you for your support! Email: sales@ampedwireless.com Call: 888-573-8830 Web: www.ampedwireless.
R20000G USER’S GUIDE GETTING STARTED Package Contents Check to make sure you have all the contents within your package: High Power Wireless-N 600mW Gigabit Dual Band Router Two Detachable 5dBi High Gain Antennas Two RJ-45 Ethernet Cable Power Adapter Setup Guide CD: User’s Guide, Installation Video, Setup Guide, Wi-Fi Analytics Android App Vertical Mounting Stand 3
R20000G USER’S GUIDE LED Indicators (From top to bottom) Power: Indicates when the High Power Router is powered on. The LED will remain on. 5.0GHz Wireless Activity: Blinks rapidly when wireless data traffic is transmitted or received over the wireless network. 2.4GHz Wireless Activity: Blinks rapidly when wireless data traffic is transmitted or received over the wireless network. Gigabit Wired Ports 1-4: Indicates when a networking device is connected to a wired port on the back of the High Power Router.
R20000G USER’S GUIDE Back Panel Description Antenna Connectors (1-2): RJ-SMA antenna connectors. Attach the included high gain dual band antennas to these connectors USB Port: Attach USB storage devices, such as USB flash drives and external hard drives, for file sharing. Reset: Push down once to reboot the High Power Router. Hold down for 5-10 seconds to reset the router back to factory settings. WPS: Hold down for 3 seconds to enable WPS push button configuration.
R20000G USER’S GUIDE SETUP GUIDE Setup Preparations Disconnect and power off your existing router. Disconnect your existing router from your computer, your broadband modem and its power outlet. If you do not have an existing router please continue to the next step. Power off your Modem Power off the modem by disconnecting the modem’s power adapter from the power outlet. If your modem has a backup battery, remove the backup battery from your modem. Do NOT power on the modem until prompted at a later step.
R20000G USER’S GUIDE Connect the High Power Router to your Modem Do NOT connect the power adapter to the High Power Router at this time.
R20000G USER’S GUIDE Power on your Modem Plug in your modem’s power adapter and backup battery (if available): 8
R20000G USER’S GUIDE Power On the High Power Router and Connect it to your Computer a) Attach the antennas of the High Power Router to the antenna ports labeled 1 and 2 b) Connect the included grey network cable to an available port on your computer c) Attach the power adapter to the High Power Router’s PWR port and a power outlet 9
R20000G USER’S GUIDE Open your Web Browser to Access the Setup Wizard a. b. c. d. Open your web browser. Type in: http://setup.ampedwireless.com into the web address bar. If the web menu fails to open, type in the following IP address into your web address bar: http://192.168.3.1 When prompted, enter the login and password.
R20000G USER’S GUIDE Welcome to the Smart Setup Wizard When the web menu appears, click Start to proceed with the Smart Setup Wizard.
R20000G USER’S GUIDE Configure your Internet Connection Configure your Internet settings using the Automatic Configuration settings. The wizard will check the connection to your modem and attempt to automatically configure your Internet connection settings. If there is a problem with the connection, the wizard will provide you with information regarding the problem. More advanced users may choose to configure their connections manually by selecting Manual Configuration.
R20000G USER’S GUIDE If there was a problem with the Automatic Configuration, the wizard will notify you of the issue. If you continue to have problems, contact our support department at 888-573-8820. If the Automatic configuration was successful, you will be directed to a Configuration Successful page. Click Next to continue.
R20000G USER’S GUIDE Set the System Clock The System Clock is used for system logs and setting schedules for Internet access. Click Sync to synchronize the System Clock with the time on your computer. Click Next to continue.
R20000G USER’S GUIDE Configure your Wireless and Security Settings 5.0GHz Wireless Settings: The default SSID of the 5GHz wireless network is “Amped_5.0GHz” To change it, enter a new name in the SSID field. Users connecting wirelessly to the High Power Router will use this ID to identify your wireless network. The default Security Key (WPA/WPA2) for your 5GHz wireless network is “wireless”. To change it, enter a new key in the Security Key field. The key must be 8-characters minimum.
R20000G USER’S GUIDE 2.4GHz Wireless Settings: The default SSID of the 2.4GHz wireless network is “Amped_2.4GHz” To change it, enter a new name in the SSID field. Users connecting wirelessly to the High Power Router will use this ID to identify your wireless network. The default Security Key (WPA/WPA2) for your 2.4GHz wireless network is “wireless”. To change it, enter a new key in the Security Key field. The key must be 8-characters minimum. Click Next to apply your settings.
R20000G USER’S GUIDE Setup Summary Once the High Power Router has rebooted, it will load the Setup Summary page and provide you with the details of your setup. It is recommended that you print this page for your records. Open a new web browser window and check that you have access to the Internet. At this time, you may disconnect from the High Power Router and start a wireless connection. If you have any wired devices that you would like to attach to the High Power Router you may do so now as well.
R20000G USER’S GUIDE 5.0GHz WI-FI SETTINGS 5.0GHz Wi-Fi Settings: Basic Settings (5.0GHz) The Basic Settings page allows you to adjust settings for your 5.0GHz local wireless network. Disable 5.0GHz Wireless Connections: Disabling will turn off all 5.0GHz Wi-Fi activity. Users will no longer be able to connect wirelessly to your 5.0GHz network. Band: Select the compatible Wi-Fi standard and speed for your wireless network.
R20000G USER’S GUIDE Wireless Network ID (SSID): The name of your 5.0GHz wireless network. Channel Number: Wi-Fi networks operate on specific wireless channels. Some network channels may have more interference than others. If your performance is unstable, try a different channel number. If you are using a repeater with this network, it is recommended you set a static channel, instead of using "Auto." WMM: Prioritizes multimedia data over the wireless network.
R20000G USER’S GUIDE 5.0GHz Wi-Fi Settings: Basic Settings: Guest Networks (5.0GHz) Guest Networks: You may add additional names (SSID) to your Wireless Network with different characteristics for each SSID. Each additional Network or SSID can have its own security, band and data rate settings. You may restrict users to specific SSIDs or provide access only to some users with lower bandwidth by changing the band (i.e. only allow 802.11b access to specific users).
R20000G USER’S GUIDE 5.0GHz Wi-Fi Settings: Security Settings (5.0GHz) The Security page allows you to change the type of wireless security settings for your 5.0GHz wireless network. Using the drop down menu, you can select which network you wish to configure and may adjust the security settings below. If you are using the Guest Network feature, you will be able to adjust the security settings for your additional SSIDs as well. (For 2.4GHz Guest Networks, view the 2.
R20000G USER’S GUIDE 5.0GHz Wi-Fi Settings: Advanced Settings (5.0GHz) Advanced Wireless Settings should only be adjusted by technically advanced users. It is not recommended that novice users adjust these settings to avoid degrading wireless performance. Fragment Threshold: The default and recommended setting is at 2346, meaning the High Power Router will never fragment any frames that it sends to wireless users. RTS Threshold: Adjusts the size of RTS data packets.
R20000G USER’S GUIDE 5.0GHz Wi-Fi Settings: Wi-Fi Protected Setup – WPS (5.0GHz) WPS is a Wi-Fi feature created to make Wi-Fi setup simple and easy. Some wireless routers and adapters support this feature with varying names (i.e. one touch setup or WPS). You may enable WPS setup here by selecting the type of WPS setup you wish to use.
R20000G USER’S GUIDE 5.0GHz Wi-Fi Settings: Wireless Coverage Controls (5.0GHz) Adjust the output power of the High Power Router to control the coverage distance of your 5.0GHz wireless network. For a smaller coverage area, you can select a lower output power. For the maximum wireless coverage, select the 100% selection.
R20000G USER’S GUIDE 5.0GHz Wi-Fi Settings: Access Schedule (5.0GHz) Access Schedules will enable or disable your 5.0GHz wireless access at a set time based on your predefined schedule. This feature is often used for restricting access to all users (such as children, employees, guests) during specific times of the day for parental control or security reasons. a. b. c. d. Enable Access Schedule Select which days you wish for your 5.
R20000G USER’S GUIDE 2.4GHz WI-FI SETTINGS 2.4GHz Wi-Fi Settings: Basic Settings (2.4GHz) The Basic Settings page allows you to adjust settings for your 2.4GHz local wireless network. Disable 2.4GHz Wireless Connections: Disabling will turn off all 2.4GHz Wi-Fi activity. Users will no longer be able to connect wirelessly to your 2.4GHz network. Band: Select the compatible Wi-Fi standard and speed for your wireless network.
R20000G USER’S GUIDE Channel Number: Wi-Fi networks operate on specific wireless channels. Some network channels may have more interference than others. If your performance is unstable, try a different channel number. If you are using a repeater with this network, it is recommended you set a static channel, instead of using "Auto." WMM: Prioritizes multimedia data over the wireless network. Associated Clients: Shows the active users connected wirelessly to your 2.4GHz network.
R20000G USER’S GUIDE 2.4GHz Wi-Fi Settings: Basic Settings: Guest Networks (2.4GHz) Guest Networks: You may add additional names (SSID) to your Wireless Network with different characteristics for each SSID. Each additional Network or SSID can have its own security, band and data rate settings. You may restrict users to specific SSIDs or provide access only to some users with lower bandwidth by changing the band (i.e. only allow 802.11b access to specific users).
R20000G USER’S GUIDE 2.4GHz Wi-Fi Settings: Security Settings (2.4GHz) The Security page allows you to change the type of wireless security settings for your 2.4GHz wireless network. Using the drop down menu, you can select which network you wish to configure and may adjust the security settings below. If you are using the Guest Network feature, you will be able to adjust the security settings for your additional 2.4GHz SSIDs as well.
R20000G USER’S GUIDE 2.4GHz Wi-Fi Settings: Advanced Settings (2.4GHz) Advanced Wireless Settings should only be adjusted by technically advanced users. It is not recommended that novice users adjust these settings to avoid degrading wireless performance. Fragment Threshold: The default and recommended setting is at 2346, meaning the High Power Router will never fragment any frames that it sends to wireless users. RTS Threshold: Adjusts the size of RTS data packets.
R20000G USER’S GUIDE 2.4GHz Wi-Fi Settings: Wi-Fi Protected Setup – WPS (2.4GHz) WPS is a Wi-Fi feature created to make Wi-Fi setup simple and easy. Some wireless routers and adapters support this feature with varying names (i.e. one touch setup or WPS). You may enable WPS setup here by selecting the type of WPS setup you wish to use.
R20000G USER’S GUIDE 2.4GHz Wi-Fi Settings: Wireless Coverage Controls (2.4GHz) Adjust the output power of the High Power Router to control the coverage distance of your 2.4GHz wireless network. For a smaller coverage area, you can select a lower output power. For the maximum wireless coverage, select the 100% selection.
R20000G USER’S GUIDE 2.4GHz Wi-Fi Settings: Access Schedule (2.4GHz) Access Schedules will enable or disable your 2.4GHz wireless access at a set time based on your predefined schedule. This feature is often used for restricting access to all users (such as children, employees, guests) during specific times of the day for parental control or security reasons. a. b. c. d. Enable Access Schedule Select which days you wish for your 2.
R20000G USER’S GUIDE NETWORK SETTINGS Network Settings: Local Network (LAN) These settings are for your local network only and do not apply to your Internet / ISP connection. IP Address: The IP address of the High Power Router. Subnet Mask: The subnet of the High Power Router. Default Gateway: The access point to another network. DHCP: Each network device on your local network will have its own IP Address. The DHCP server automatically assigns the IP addresses to each device connected to your network.
R20000G USER’S GUIDE DHCP Lease Time: The amount of time each device is given a specific IP is decided by the DHCP lease time. After the Lease Time expires, the DHCP server will assign another IP address to the device. Set Static DHCP: This allows specific devices to be given a specific IP address each time the device connects to the network. The DHCP server will always assign the same IP address to the same device. This feature is often used for shared devices such as network printers or servers. 802.
R20000G USER’S GUIDE Network Settings: Internet Network (WAN) The Smart Setup Wizard will assist you in setting up your Internet connection. However, in the case that you wish to adjust settings manually, the options on this page provides you with the tools to do this easily. Select your Internet Connection type from the drop down menu: Manual IP (Static): For Internet connections where the Internet provider does not provide you with an IP address automatically.
R20000G USER’S GUIDE If for some reason you do not get an IP address and you know that your Internet provider uses DHCP, try resetting your modem. Remove the power adapter from the modem as well as the backup battery (if available). Wait about 30 seconds and then power the modem back on. You can run through the Smart Setup Wizard again to see if that fixes your Internet connection issues. PPPoE connections normally requires login information.
R20000G USER’S GUIDE Network Settings: Advanced Settings These settings apply to the Local Network and your Internet Connection Network. If you are not familiar with these settings, please refer to a network administrator to avoid putting your network at risk. Enable uPnP: Universal Plug and Play is a network feature that allows uPnP enabled devices to “just work” with each other when connected to the same network.
R20000G USER’S GUIDE Enable Web Server Access on WAN (Remote Management): Allows access to the Web Menu over the Internet Enable IPsec pass through on VPN connection: Allows the IP security protocol suite to pass through on a VPN connection. Enable IPv6 pass through on VPN connection: Allows the IPv6 protocol suite to pass through on a VPN connection.
R20000G USER’S GUIDE SMART FEATURES The High Power Router provides your network with Smart Features that helps to provide convenience and protection for your wired and wireless network. The Smart Features allows you to control access of your wireless network through: on/off schedules, specific user authorizations, and wireless coverage control. These settings apply to your local wireless and wired network.
R20000G USER’S GUIDE Smart Features: Block Websites To block a website, you must first enable URL filtering. After it has been enabled, you can begin adding as many websites as you wish into the URL Address field. Note: If you wish to block www.google.com, simply type in "google" and the High Power Router will block all websites with the text "google" in the URL.
R20000G USER’S GUIDE Smart Features: User Access (MAC Address Filtering) User Access allows you to deny access or allow access to specific users connecting to the network. Each networking device has a unique address called a MAC address (a 12 digit hex number). By inputting the MAC address into the field, you can define whether that device is allowed into your network or not allowed. A MAC Address may sometimes be referred to as a Physical Address.
R20000G USER’S GUIDE Smart Features: User Access (IP Address Filtering) User Access (IP Filtering) is similar to User Access (MAC filtering) except that the High Power Router uses the local IP address to filter the specific data from the specified network protocol. For example, if you chose to block TCP data packets from a specific computer, you would need to figure out what that device's IP address is and select TCP from the Protocol drop down menu.
R20000G USER’S GUIDE USB STORAGE USB Storage: Local Sharing Share a USB storage device with computers on the local network of the High Power Router. Insert a USB storage device, such as a flash drive or external hard drive, to the USB port on the back of the High Power Router and follow the directions below for your operating system. The computer must be connected to the router to access the storage device.
R20000G USER’S GUIDE Windows 7 and Vista To access the drive from your Windows desktop: Note: If the USB drive does not appear automatically under your Networked devices (Windows 7, Vista or Mac OSX), you will need to Map the Network Drive. a. b. c. Click the Start button Click Computer On the Computer page, the drive should appear on the left hand column under Network as AMPED_USB To Map the Network Drive: a. b. c. d. e. Click the Start button Click Computer Click Map Network Drive from the top bar.
R20000G USER’S GUIDE Windows XP To access the drive from your Windows desktop: Note: If the USB drive does not appear automatically under your Networked devices (Windows 7, Vista or Mac OSX), you will need to Map the Network Drive. a. b. c. Click the Start button Click My Computer Click on My Network Places and locate the drive named AMPED_USB To Map the network drive: a. b. c. d.
R20000G USER’S GUIDE Mac OS X To access the drive from your Mac desktop: Note: If the USB drive does not appear automatically under your Networked devices, you will need to Map your Network Drive (Instructions below). a. b. Open Finder On the left hand menu, under Shared, click AMPED_USB To Map the network drive: a. b. c. d.
R20000G USER’S GUIDE USB Storage: FTP Server Share a USB storage device with computers remotely over the Internet. A FTP server allows you to access files through the use of an FTP client remotely over the Internet. Insert a USB storage device, such as a flash drive or external hard drive, to the USB port on the back of the High Power Router. a) From the USB Storage/FTP Server page of the web menu, enter a FTP server name. b) Select whether you wish to have an open or secured access to your FTP server.
R20000G USER’S GUIDE FIREWALL SETTINGS The High Power Router’s Firewall is designed to prevent unauthorized users from accessing your network. This section will go over the different features of the Firewall and how to configure them.
R20000G USER’S GUIDE Firewall Settings: Port Filtering Port Filtering is a security measure that prevents users from using specific ports for reasons other than what those ports were originally intended for. For example, TCP port 21 is traditionally used for FTP. However, there is nothing stopping a user from using port 21 for purposes other than FTP access. By enabling Port Filtering on TCP port 21, only FTP communications would be allowed. No other types of communication would be allowed on this port.
R20000G USER’S GUIDE Firewall Settings: Port Forwarding Port Forwarding is a rule that tells the High Power Router that if a specific type of request comes in on a specific port, then that request should be forwarded to a specific device on the private network. Port Forwarding is often used for setting up servers, cameras and other devices that require remote access. Enable Port Forwarding: Enables designated ports to begin forwarding.
R20000G USER’S GUIDE Firewall Settings: DMZ (Demilitarized Zone) A DMZ is a network location or IP Address that is not protected by the firewall. When enabling DMZ, it is important to note that the device on the IP Address designated as part of the DMZ does not have any protection from the High Power Router’s firewall. The device’s only security would be those built into the operating system.
R20000G USER’S GUIDE Firewall Settings: Virtual LAN A VLAN has the same attributes as a physical local area network (LAN) but it allows for devices to be grouped together even if they are not located on the same physical network switch. The benefit of a VLAN is that it allows network traffic to flow more efficiently for computers or network devices that are within sections of mutual interest.
R20000G USER’S GUIDE Firewall Settings: Denial of Service A Denial of Service attack is an attempt by a user (or users) to make a server’s or network’s services unavailable. The user sends a server multiple requests with false return addresses. The server will attempt to respond by sending a request back to the user; however, since the address is false, the server will wait for a response before closing the connection.
R20000G USER’S GUIDE QUALITY OF SERVICE QoS prioritizes and guarantees network performance for a specific IP Address range or MAC Address. QoS is often used for applications that require steady bandwidth. Common applications include VoIP phones, video streaming applications (i.e. DVRs, network cameras, video on demand), online gaming and servers.
R20000G USER’S GUIDE ROUTING SETUP Dynamic Routing allows the High Power router to automtically learn network destinations for devices/networks that are directly connected to the router. RIP and RIP2 are routing protocols that may be used for the router to learn routes from other routers running those same protocols. This allows the High Power Router to adapt to changes and failures within the network topology and find the best route.
R20000G USER’S GUIDE MANAGEMENT FEATURES The Management Features on the High Power Router allows you to view the status of the system, your Internet connection, wireless network and local area network. The Network Statistics page provides detailed traffic data for each connection type.
R20000G USER’S GUIDE Management: System Status The System Status provides you with a snapshot of your High Power Router’s current connections and settings. The System Information section provides you with the router’s firmware version and build. This is used to help our support department determine what firmware version your device is running. The Current Date / Time is the setting for the system clock. If this time is off, go to the System Clock section and configure your system time.
R20000G USER’S GUIDE Management: Network Statistics Network statistics shows the data activity for each connection type on the High Power Router (Internet, Wireless and Wired). The Wireless Connection statistics shows all data activity for both the 2.4GHz and 5.0GHz wireless networks separately. The Wired Connection statistics shows all data activity for all users physically connected to the wired ports on the High Power Router.
R20000G USER’S GUIDE Management: Dynamic DNS Settings The Dynamic Domain Name System (DDNS) is a method to keep a web domain name, or web address, linked to a changing IP address as most Internet Providers do not provide static IP addresses. To use DDNS, you must first set up an account with a DDNS provider. The High Power Router supports two of these providers (TZO and DynDNS).
R20000G USER’S GUIDE Management: System Clock Maintain the internal clock for the High Power Router by syncing with your computer’s time. Your system clock settings need to be accurate in order for logs and wireless access schedules to work correctly.
R20000G USER’S GUIDE Management: System Logs The System Log is useful for viewing the activity and history of your High Power Router. The System Log is also used by Amped Wireless technicians to help troubleshoot your router when needed. It is recommended that you enable all logs in the event that troubleshooting is required. All log entries will be deleted each time the High Power Router reboots or is powered off.
R20000G USER’S GUIDE Management: Upgrade Firmware Amped Wireless continuously updates the firmware for all products in an effort to constantly improve our products and their user experiences. Check the Downloads page for your product frequently to see if there are any updates. The firmware update is downloaded as a zip file from the Support Webpage link on the left. You will need to have an unzipping program to open the file.
R20000G USER’S GUIDE Management: Save and Reload Settings Saving your current settings allows you to back-up your current settings which may be reloaded at a later time. This feature may be useful for testing new features and settings without having to worry about returning to a stable platform. To save current settings: a. b. Click Save Select a file name and location To load previously saved settings: a. b. c.
R20000G USER’S GUIDE Management: Password Settings The default settings for the High Power Router are: Login: admin Password: admin If you wish to enable a password to protect unauthorized access to the web menu and Smart Setup Wizard, you may enter one here.
R20000G USER’S GUIDE TECHNICAL SPECIFICATIONS Wireless Standard: 802.11a/b/g/n Frequency Band: 2.4 GHz, 5.0GHz Wireless Speed: 2.4GHz: 300Mbps(Tx/Rx) 5.0GHz: 300Mbps (Tx/Rx) Amplifier: Dual 2.4GHz 600mW Amplifiers Dual 5.
R20000G USER’S GUIDE DEFAULT SETTINGS The default settings for your High Power Router are listed here. If for some reason you need to return your High Power Router back to default settings, hold down the Reset button on the back panel for 10 seconds. The High Power Router will reset back to factory settings as listed below: IP Address: 192.168.3.1 Web Menu Access: http://setup.ampedwireless.com Login: admin Password: admin 2.4GHz Wireless SSID: Amped_2.
R20000G USER’S GUIDE TROUBLESHOOTING AND SUPPORT INFORMATION We are here to help. If you have any issues with your High Power Router please contact us. To contact Amped Wireless’ Technical Support use one of the following methods: Phone: 888-573-8820 Email: techsupport@ampedwireless.com Web: www.ampedwireless.
R20000G USER’S GUIDE Troubleshooting The tips in this guide are listed in order of relevance. Try solution (a) before trying solution (b), etc. Troubleshooting: Web Menu Issues I entered setup.ampedwireless.com and it failed to open the Web Menu. a. b. c. d. e. Make sure your computer is connected to the High Power Router using the included Ethernet cable. Do not try to connect with a wireless connection. Ensure that the power on the High Power Router is on.
R20000G USER’S GUIDE I have entered setup.ampedwiress.com but I cannot enter the Web Menu. I am prompted for a login and password but it does not let me continue. a. b. Check that you are using the right login and password. If this is your first time accessing the Web Menu, use the default login and password: (Login: admin, PW: admin) If you forgot your login and password for the Web Menu, reset the High Power Router to default settings and try again.
R20000G USER’S GUIDE Troubleshooting: Internet Connection Issues The Smart Setup Wizard could not automatically configure my Internet connection. a. b. c. d. Reset your modem by holding down the reset button located on the back of the modem for approximately five seconds. Try the automatic configuration again. Static IP: Your Internet connection may require a static IP setting. Check with your ISP to obtain the IP settings. DSL Connections: Your Internet connection may require login information.
R20000G USER’S GUIDE I have gone through the Setup Wizard and I do not have Internet. a. b. Detach the power adapter and disconnect all computers from the High Power Router. Turn off the power to your modem and remove the backup battery (if available). Wait 2 minutes and power the modem back on. Wait 2 minutes for the modem to initialize. Power on the High Power Router and connect your computer to the router. Open your web browser and try to access the Internet.
R20000G USER’S GUIDE My Internet connection is unstable and drops intermittently. a. b. c. d. Power off your computer, the High Power Router and your modem. Power on your modem and wait 2 minutes. Power on the High Power Router and wait 1 minute for the router to initialize. Power on your computer and try again. Check to see if other computers are also having this problem. If they are not, check to see if your anti-virus software or firewall software is conflicting with your Internet connection.
R20000G USER’S GUIDE My Internet connection is abnormally slow. a. b. c. d. Check with your Internet provider to ensure that they are not experiencing system wide issues. Check with speedtest.net to see the speed of your Internet provider. Connect directly to your modem with your computer and check speedtest.net again. If the speed results are the same, the issue is with your Internet provider. Please contact your provider to troubleshoot the issue.
R20000G USER’S GUIDE Troubleshooting: Local Network Issues My computer is getting an IP address of 169.254.x.x and Windows says “Limited or no Connectivity.” a. b. c. d. e. f. g. Make sure the High Power Router is powered on. Check that your computer’s network adapter is enabled and is set to “Obtain IP Address Automatically.” Release and Renew your IP Address on your computer.
R20000G USER’S GUIDE Troubleshooting: Wireless Issues I am only getting 3 or 4 wireless signal bars on my wireless computer and I am within 10 feet of the wireless router. a. b. Step back at least 10 feet from the High Power Router and check your signal again. The High Power Router emits high power, long range Wi-Fi signals that may confuse your wireless adapter signal reading at close range. The speed and signal are at 100%, however your readout may not be displaying the data correctly.
R20000G USER’S GUIDE e. f. Place the High Power Router in a higher location near the center of your desired coverage location. Position the antennas on the High Power Router in opposite orientations. My wireless adapter does not connect at the maximum wireless speed. a. b. c. d. e. f. Your wireless network adapter may be outdated and have older wireless technology not capable of achieving the wireless network speeds of the High Power Router.
R20000G USER’S GUIDE I cannot connect my Windows Vista computer to the wireless network. I enter my wireless password and I see an error. a. b. Manually add a wireless network to your Vista computer: Click Start, and then click Network. Select Network and Sharing Center. Click Manage Wireless Networks. Click Add and select Manually create a network profile. Type in the SSID, and select the type of security and enter your security key. Select “Start this connection Automatically” and click Next.
R20000G USER’S GUIDE I cannot connect my Windows XP computer to the wireless network. I enter my wireless password and I see an error. a. b. c. Make sure your computer has the latest Windows Service Pack. Windows Service Pack 1 does not support WPA security. Upgrade to the latest Service Pack to support the latest wireless encryption. Manually add a wireless network to your XP computer. Disable IEEE 802.1x authentication.
R20000G USER’S GUIDE Troubleshooting: USB Storage Issues I cannot access my USB storage device after I plug it into the router. Follow the instructions below for your operating system. Windows 7 and Vista To access the drive from your Windows desktop: Note: If the USB drive does not appear automatically under your Networked devices (Windows 7, Vista or Mac OSX), you will need to Map the Network Drive. a. b. c.
R20000G USER’S GUIDE Windows XP To access the drive from your Windows desktop: Note: If the USB drive does not appear automatically under your Networked devices (Windows 7, Vista or Mac OSX), you will need to Map the Network Drive. a. b. c. Click the Start button Click My Computer Click on My Network Places and locate the drive named Amped_USB To Map the network drive: a. Click the Start button b. Right Click My Computer and select Map Network Drive c.
R20000G USER’S GUIDE To Map the network drive: a. Open Finder b. From the menu on the top of the desktop, select Go c. Select Connect To Server from the drop down menu d. Enter the address of the network drive: Amped_USB or shared disk IP address, then click Connect I cannot access my USB storage device remotely a. b. c. d. e. Insert a USB storage device, such as a flash drive or external hard drive, to the USB port on the back of the High Power Router.
R20000G USER’S GUIDE The High Power Router freezes or I cannot access the web when a USB storage device is connected. a. b. Remove the USB storage device from the High Power Router and reboot it by unplugging the power adapter. Once rebooted, try inserting the USB storage device again. Make sure your UBS storage device is not corrupted and is working properly and try again. Additional USB Storage troubleshooting tips may be available online at the Amped Wireless Elite Support Center.
R20000G USER’S GUIDE WARRANTY AND REGULATORY INFORMATION The Amped Wireless (A division of Newo Corporation, Inc.) Limited Warranty Warranty Period: The Amped Wireless Limited Warranty is for one (1) year from the date of purchase for new products. Refurbished products carry the Limited Warranty for thirty (30) days after the date of purchase.
R20000G USER’S GUIDE unenforceable, its remaining provisions shall remain in effect. All costs of shipping the product to Amped Wireless shall be borne solely by the purchaser. Limitations: IN NO EVENT SHALL AMPED WIRELESS’ (NEWO CORPORATION’S) LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT FROM DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, ITS ACCOMPANYING SOFTWARE, ACCESSORIES OR ITS DOCUMENTATION.
R20000G USER’S GUIDE www.ampedwirleess.com/support to fill out a Return Authorization (RMA) form and obtain a Return Authorization (RMA) number. A dated proof of original purchase and the RMA number is required to process warranty claims. You are responsible for properly packaging and shipping the product at your cost and risk to Amped Wireless.
R20000G USER’S GUIDE Regulatory Information FCC Statement and Declaration: Amped Wireless declares that this device complies with Part 15 of the FCC Rules and Regulations. Operation of this device is subject to the following two (2) conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation.
R20000G USER’S GUIDE - Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. FCC Caution and Safety Notices: Any changes or modifications (including the antennas) made to this device that are not expressly approved by the manufacturer may void the user’s authority to operate the equipment.
R20000G USER’S GUIDE This Class B digital apparatus complies with Canadian ICES-003. This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause interference, and (2) This device must accept any interference, including interference that may cause undesired operation of the device.
R20000G USER’S GUIDE IC Radiation Exposure Statement This equipment complies with IC RSS-102 radiation exposure limit set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body. Cet appareil numérique de la classe [*] est conforme à la norme NMB-003 du Canada. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
tech support e-mail web 888-573-8820 techsupport@ampedwireless.com www.ampedwireless.com Amped Wireless A Division of Newo Corporation Copyright © 2012 Amped Wireless / Newo Corporation. All rights reserved. Amped Wireless, Newo Corporation, and the Amped Wireless Logo are registered trademarks or trademarks of Newo Corporation.
