User Guide TeamPoS Model 7000 F-Series PoS Computer Document D900000477 Revision 1.
Title: TeamPoS Model 7000 F-Series PoS Computer System User Guide (D900000477) Date: June 1, 2012 Version: Version 1.0 Audience: Corporate clients and field engineers COPYRIGHT © 2012 FUJITSU FRONTECH NORTH AMERICA INC. ALL RIGHTS RESERVED. TeamPoS 7000, F-Series, SHAPING TOMORROW WITH YOU AND ASSOCIATED LOGOS ARE TRADEMARKS OR REGISTERED TRADEMARKS OF FUJITSU FRONTECH NORTH AMERICA INC.
Contents TeamPoS7000_User Guide (F-Series)_D900000477.pdf Chapter 1. Overview 1.1 TeamPoS 7000 F-Series Overview ...................................................................................... 3 1.1.1 Features.................................................................................................................................................4 1.2 TeamPoS 7000 F-Series Peripherals .................................................................................. 5 1.2.1 LCD Monitors......
3.4 Using the (Optional) MSR ................................................................................................ 21 3.5 Using the CT11 Printer ..................................................................................................... 23 3.5.1 Paper roll ............................................................................................................................................ 24 3.6 Cash Drawer Operations ..............................................................
1 Overview 1.1 TeamPoS 7000 F-Series Overview Thank you for purchasing the TeamPoS 7000 system, which is Fujitsu’s Model 7000 series of PoS computer systems. This manual is intended for personnel who operate the TeamPoS 7000 F-Series version. It provides notes on handling, describes basic operating procedures, and gives supplementary information which operators should know before using the TeamPoS 7000 series of PoS computer systems.
The TeamPoS 7000 also contains functionality required by retail application software and are “retail hardened” to support the harsh environments found in most retail stores. Depending on the application requirements, there is a very large number of possible configurations. Memory capacity, number of hard disks, CPU speed, and the number of powered RS-232 and USB ports are selectable by the customer. Operating systems are also selectable.
1.2 TeamPoS 7000 F-Series Peripherals The TeamPoS 7000 F-Series supports various peripherals and settings. 1.2.1 LCD Monitors 15- and 12-inch LCD monitors for operator or customer displays; 7-inch customer display. • Support for three types of panels: flat surface Resistive touch; IR touch with bezel, and non-touch. 12/15" R/IR touch and non-touch LCDs DV75 15" non-touchLCD 7" customer LCD 1.2.
1.2.3 Keypad+ MSR 40-key keypad with MSR (there is no stand-alone keypad) • USB interface • This Keypad+MSR is located on the right side of the LCD. 1.2.4 MSR • USB interface • This MSR is located on the right side of the LCD. 1.2.
1.2.6 Epson TM-T88V Printer Thermal printer: • USB interface • 300 mm/s • 58/80 mm paper roll sizes 1.2.7 Epson TM-H2000 Printer Thermal/dot matrix printer: • USB interface • Drop-in paper loading • MICR reader and franker 1.2.
1.2.9 Cash Drawers 1.2.9.1 TP15 standard cash drawer Bill compartments: 5; coin compartments: 6, with media slot 1.2.9.2 Compact cash drawer Bill compartments: 3; coin compartments: 6, with media slot THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY, AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.
1.2.10 LEDs and Buttons The LED and button locations on the front panel are indicated below. Open the panel cover door to access the controls and LEDs. See the table on the following page for additional details.
1.2.10.1 TeamPoS 7000 F-Series Front Panel Switch and LCD Matrix Button Button/LED Position Comment HDD/SSD activity Top, on right This LED flashes to indicate HDD/SSD read/write activity. Reset switch Between LEDs and buttons Resets system; all data in memory will be lost. HDD1/SSD1 Diagnostic Leftmost LED This LED is illuminated when HDD1/SSD1 is not detected. HDD2/SSD2 Diagnostic Second from left This LED is illuminated when HDD2/SSD2 is not detected.
1.2.11 Connectors, with Standard I/O The standard I/O connectors are located on the backplane of the controller, identified below. AC Power In Cash drawer GND Audio Line Out LAN Cash Drawer 24V (1 or 2) PUSB (usually printer) USB (x2) Unused PCI Express slot VGA out 12V PUSB (VFD, Monitors, or other 12V power) THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY, AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.
1.2.12 Connectors, with Optional Displayport Expansion The connectors with the Displayport Expansion option are located on the backplane of the controller, identified below.
1.2.13 Connectors, with Optional Legacy Expansion The connectors with the Legacy Expansion option are located on the backplane of the controller, identified below.
1.2.14 Connectors, Optional PUSB Expansion The connectors with the PUSB Expansion option are located on the backplane of the controller, identified below. Displayport 12V PUSB x5 USB Split PS/2 Mic (mouse/keyboard) AC Power In Cash drawer GND Audio Line Out LAN Cash Drawer 24V (1 or 2) PUSB (usually printer) PCI Express slot Unused USB (x2) VGA out 12V PUSB (VFD, Monitors, or other 12V power) 1.2.
2 Introduction 2.1 System Configurations and Components This chapter describes the system configuration, and also the component names and functions. A trained service engineer installs the TeamPoS 7000 F-Series PoS computer system and its software in the store where it will be used. After installation, it is officially handed over to the user. See the operation manual or the specifications of the application package you are using for more information on how to use the workstation. 2.1.
2.2.1 Hardware TeamPoS 7000 F-Series CPU Memory Model TP7000F200 Model TP7000F300 Model TP7000F500 Intel® Dual Core Celeron G540 2.5GHz Intel® Core i3 2120 3.3GHz Intel® Core i5 3.1 GHz Standard 2GB DDR3 SO-DIMM 2 slots Standard 4GB DDR3 SO-DIMM 2 slots Max. 8GB (for 64-bit OS) Storage HDD: 250GB, 1 (1 open) SSD: 30/62GB, 1 (1 open) 2.
TeamPoS 7000 F-Series Model TP7000F200 LCDs Model TP7000F300 Model TP7000F500 D72R, 12” Color LCD Resistive Touchscreen dDisplay D75R, 15” Color LCD Resistive Touchscreen Display D75I, 15” Color LCD Infrared Touchscreen Display D72, 12” Color LCD Non Touchscreen Display D75, 15” Color LCD Non Touchscreen Display LCD Displays (Option) DV75 15” Color LCD Non Touchscreen Display SD7, 7” USB LCD Display (w/ tilt bracket) Factory Options: Monitor-integrated Webcam, MSR and Keypad+MSR VF70 Alphanumeric (20
2.2.
3 Basic Operations 3.1 Turning the Power On If the unit has been off for at least five seconds, take the following steps to power it up. 1. Slide up the power switch cover which is located on the right side of the front of the computer. 2. Press the power switch to start the computer. The computer will start after a brief delay. 3. Slide the power switch cover back down to prevent accidentally pressing the power button.
3.2 Turning the Power Off Make sure that all the work for the day is completed before turning off the power. If the unit is on, take the following steps to shut it off. 1. Shut down the software. This should turn off the unit. Turning the power off while the software is operating may corrupt the programs and data on the disc. 2. If the unit is still powered up after you have shut down the software, take the following steps: 3.
3.3 Adjusting the Displays 3.3.1 Displays (LCD) The displays are pole mounted. They display transaction and advertisement information to the customers or operator. The LCDs can be swiveled and tilted backwards and forwards. 3.3.2 Customer Display (VFD) The customer VFD display is mounted behind the LCD display. It displays transaction information to the customer. The display panel of the VF70 customer display can be swiveled through approximately 300 degrees.
• If anything falls into the slot, use tweezers to remove it. Data corruption: Do not expose the magnetic card reader to strong magnetic fields, otherwise the data may be lost. 1. Slide a magnetic card through the slot on the right side. Hold the card lightly, and slide it in the slot on the right side, paying attention to the direction of the arrow. 2. Move the magnetic stripe card in the direction of the arrow. Move the magnetic card from the far end of the slot to the front.
3.5 Using the CT11 Printer This section describes the names and functions of the thermal printer components and explains how to open and close the printer cover and load the paper roll. The procedure for loading and removing the paper roll varies depending on whether the paper is being used. Load and remove the receipt paper roll by following the appropriate procedures. Please refer to the printer documentation for the other printers supported by the TeamPoS 7000.
3.5.1 Paper roll The paper roll must be loaded while the power is on. To replace the paper roll, you must open the printer top cover. 1. Lift the top cover as far as it will go. Top cover Paper holder Keyboard: Do not touch the keyboard while replacing the paper roll. Otherwise, the printer may operate and catch your clothing or hair. Print Head is Hot Immediately after printing, the print head is very hot. To prevent burns, allow the printer sufficient time to cool before replacing the paper roll. 2.
NOTE: 4. Pull the paper out so that it runs straight, then close the top cover. It should click into place. Do not move the paper guides. THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY, AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT. TeamPoS7000_User Guide (F-Series)_D900000477.pdf Revision 1.
3.6 Cash Drawer Operations 3.6.1 Opening and closing the drawer The drawer normally opens according to keyboard operation, for example, when the Total key is pressed. However, if you wish to open the drawer in an emergency such as during a power failure or when the unit is not powered, use the drawer key. • To open the drawer, insert the drawer key into the keyhole and turn the key clockwise. • When you shut the drawer, the lock engages again. • Push the drawer to close it.
• Lift the cash till and pull it out towards you. • To insert the cash till into the drawer, open the drawer completely. Then, perform the above steps in reverse order. THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY, AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT. TeamPoS7000_User Guide (F-Series)_D900000477.pdf Revision 1.
THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY, AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT. Chapter 3 - Basic Operations 28 - Cash Drawer Operations TeamPoS 7000 User Guide TeamPoS7000_User Guide (F-Series)_D900000477.
4 Daily Maintenance This chapter describes how to clean the equipment and replace consumables. 4.1 Cleaning the Equipment The following cleaning operations must be performed as required in order to ensure reliability. NOTE: Observe the following cautions when cleaning the equipment. • Switch off the equipment before cleaning. • Use a solution of mild detergent diluted in water to clean the exterior surfaces.
4.1.1 Cleaning the main unit Wipe the surface with a soft cloth such as gauze that has been moistened with neutral detergent. The red rectangles in following illustrations show the ventilation holes in the front and back of the F-Series models. These holes must be kept clean and remain unobstructed in order to prevent excessive internal temperatures. Caution: When cleaning, never spray any liquids directly onto the unit. Always spray onto a cleaning cloth and then wipe to clean. 4.1.
4.1.4 Cleaning the print head and roller Use a wet cloth with alcohol (ethyl alcohol) or a light cleaning solution which is squeezed tightly, or just use a dry cloth. Do not allow any liquids to enter the device in order to prevent damage occurring to the device when you use cleaning liquid and do not use volatile materials such as thinner or benzene because such materials may cause corrosion or remove color from the frame.
THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY, AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT. Chapter 4 - Daily Maintenance 32 - Cleaning the Equipment TeamPoS 7000 User Guide TeamPoS7000_User Guide (F-Series)_D900000477.
5 Troubleshooting This chapter provides information needed for troubleshooting and explains how to clear paper jams. Read this chapter if you notice abnormalities with the unit. If you suspect that the unit is faulty, contact your support department. 5.1 Troubleshooting A symptom that appears to indicate a failure, may not actually be a failure. In such a case, refer to the applicable part of the following table to identify the true cause of the problem.
5.2 Paper Jams If the receipt paper roll jams, open the head cover and remove the paper roll. Be careful not to touch the keyboard or the print head. Print Head is Hot Immediately after printing, the print head is very hot. To prevent burns, allow the printer sufficient time to cool before replacing the paper roll. To prevent paper jams, do not hold or pull the paper while it is being fed. In particular, note that if the receipt paper roll is pulled out before it is cut, a paper jam will occur easily.
5.4 Supplies Always use Fujitsu supplies as they are designed specifically for use with the unit. Order Fujitsu supplies from the Fujitsu maintenance engineer or through Fujitsu at the following numbers: • North America: 1-800-538-8716, Option 3 • Outside North America: 1-972-728-7070 The supplies required for the equipment are listed below. Use only the Fujitsu-specified supplies listed below for this product. If any other supplies are used, component life may shorten or a failure may occur.
THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY, AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT. Chapter 5 - Troubleshooting 36 - Supplies TeamPoS 7000 User Guide TeamPoS7000_User Guide (F-Series)_D900000477.
Appendix Ensure Safe Use This manual contains important information required in order to use this product in a safe manner. Before using the product, please read this manual thoroughly. Particularly, read and understand the Safety Considerations described on page vi thoroughly before operating the system. Fujitsu Frontech North America has taken every effort to ensure that no personal injury or economic damage will result to the user or any other person around the product.
Regulatory Information EMC Radio Frequency Interference Requirements – U.S.A. This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Safety Lithium-Ion Battery Caution: Danger of explosion if the lithium-ion (CMOS) battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions. Limited Power Source Caution: The 24V powered USB port on the terminal does not meet UL limited power source (LPS) requirements.
Getting Started This manual is intended for personnel who operate the TeamPoS 7000. It provides notes on handling, describes basic operating procedures, and gives supplementary information which operators should know before using the TeamPoS 7000 series of PoS computer systems. We hope that the TeamPoS 7000 will help you operate your business in a more efficient manner.
Warning Symbols To ensure that users understand the safety-related information presented in this manual, it uses warnings and warning symbols that indicate the nature of any danger. The warning symbols used are defined as follows. Make sure that you understand the meaning of these symbols before reading the rest of the manual. This warning symbol indicates that there is a risk of electric shock. This warning symbol indicates that there is a risk of fire.
Safety Considerations • • • Do not damage or modify the power cord or the interface cables since doing so may present a risk of electric shock or fire. Do not place an object on the power cord. Do not route the power cord where it might trip the user. Install and remove optional equipment only after turning off the unit and the connected equipment and unplugging the power cord from the wall outlet. Failure to do so may present a risk of electric shock.
• If the unit becomes unusually hot, or produces smoke or an unusual smell, turn off the power immediately and contact the maintenance personnel. Failing to do so may present a risk of electric shock or fire. • Do not remove covers fastened with screws since doing so may present a risk of electric shock, burns or other injury. • Do not place any heavy objects on the unit. If the objects are not balanced they may fall, resulting in injury.
Handling Precautions Precautions while operating • Since certain sections of the unit’s interior employ high voltages, do not open the cover. • Since the plug attached to the unit is designed specifically for it, the plug cannot be used for home electronics or other equipment. • Check that there are no heavy objects on the power cable, and that the power cable is not under tension. • Unplug the power cable if the unit is to remain out of service for an extended period.
Precautions while using magnetic cards • A magnetic card may become damaged, depending on the way it is handled or stored. Take great care when handling and storing a magnetic card. • Do not place a magnetic card close to home electronics devices that generate a strong magnetic field, such as a TV or refrigerator. • Do not place the magnetic card close to a product that generates a strong magnetic field, such as a telephone card, other magnetic cards, or the medical equipment that uses magnetic force.
Acronym Identification • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • ACPI: Advanced Configuration and Power Interface AHCI: Advanced Host Controller Interface AIO: All In One AMT: Intel Active Management Technology BIOS: Basic Input/Output System BLK: Black CBL: Cable CDR:Cash Drawer CMOS:Complementary Metal Oxide Semiconductor COM Port: Communications Port CPU:Central Processing Unit DMI:Desktop Management Interface DSP:Display DVMT:(Intel) Dynamic Video Memory Technolo
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