Updated September, 2009 Food Retail - Reference Guide Electronic Shelf Labels
Quick Reference Guide - Altierre Electronic Shelf Labels Copyright 2008 Altierre Corporation--All Rights Reserved. This document contains confidential information. Reproduction, adaptation, or translation or sharing with third party requires prior permission Publication Number: January 2008 Applicable Product: Altierre Store Gateway Console – “Beta Version” Trademark Credits: Symbol; Microsoft Disclaimer Information and specifications in this document are subject to change without notice.
Quick Reference Guide - Altierre Electronic Shelf Labels Electronic Shelf Labels (ESLs) are designed to make the price change process more accurate and efficient…no more sorting tags, no more printing paper tags, no more hanging tags! The price change process will remain the same in terms of applying your batches at the POS controller however, once you applied your batches you will login into your ESL Console and review the Batch Summary to validate all the ESLs updated with the new price information.
Quick Reference Guide - Altierre Electronic Shelf Labels Altierre Portable Terminal (APT) Keying Functions Process #3 How do I Cut In a New Item with ESL? ‘Cutting in’, Resetting or Adding a New Item to the ESL System is referred to as Activating a tag. From the Altierre Portable Terminal Handheld (APT) Main Menu: 1) Select < Activate ESL> 2) Scan the shelf location barcode with APT Handheld –This Inputs data in the
Quick Reference Guide - Altierre Electronic Shelf Labels Altierre Portable Terminal Handheld (APT) Keying Functions Process #4 What do I do with a discontinued item’s ESL tag? If an ESL is removed from a Discontinued item the ESL tag must be deactivated at the APT. This prevents the system from trying to locate the tag during a price update or reporting the tag as a “lost” tag on the tag reports.
Quick Reference Guide - Altierre Electronic Shelf Labels Altierre Store Gateway Console (ASGC) Keying Functions Process #5 How do I validate my Price Changes are completed? Activating your price changes still requires you to apply the price change batches as you did prior to ESLs at your POS. However, rather than hanging paper tags you will need to validate all ESLs updated correctly.
Quick Reference Guide - Altierre Electronic Shelf Labels Altierre Store Gateway Console Keying Functions Process #6 How Do I Know all my tags are operational after my price changes are completed? After performing Price Updates a Tag Checker Report can be executed. This report validates all the tags including the tags that were in the price changes or newly activated tags. This ensures all the tag data is accurate.
Quick Reference Guide - Altierre Electronic Shelf Labels Altierre Portable Terminal Handheld Keying Functions Process #7 What if I move an item to a new aisle location? Process #8 How do the Order Writers order with the ESL tags— I don’t see the Order number or Barcode? Move the ESL tag with the product and use the feature to change the location when the physical location of a product has moved which requires the ESL’s Location Code to be updated using the APT Handheld at the Main Menu: 1) S
Quick Reference Guide - Altierre Electronic Shelf Labels Process #9 What does the ESL Tag look like In Order Entry Mode? The ESL tags are designed to have 2 displays – Price and Ordering screens.
Quick Reference Guide - Altierre Electronic Shelf Labels Process #11 How are Users different Login set up with their job functions? Adding Users to the ESL System is associated by role of each user which is associated with functionality and menu access per your corporate guidelines. 1. Select 2. Select The System currently provides the following Users in the Administration Menu: 1. Administrator- access to all functionality 2. File Maintenance Manager (i.e. Scan Coordinator) 3.
Quick Reference Guide - Altierre Electronic Shelf Labels Process #13 How do I validate just one ESL tag? Validating a price at the sales floor using the APT is easy From Main Menu: 1. Select 2. Scan ESL ID 3.
Quick Reference Guide - Altierre Electronic Shelf Labels New Processes – Most of your processes remain the same with ESL Tags replacing the Paper Tags with just a few exceptions as identified below. Auditing Best Practice: Auditing items at the shelf will be completed in the same manner. However, you will want to be sure to ‘toggle’ to the Order Screen before beginning the audit.
Quick Reference Guide - Altierre Electronic Shelf Labels Frequently Asked Questions – F-A-Qs Q. 1) What if the Power goes out in the store—will the ESLs continue to display the retail? A. #1) Yes- the ESL tags are battery operated. The ESL displays are not affected if the power is lost. Q. 2) Is the price on the ESL the same price as in the Registers? A. #2) Yes - every ESL is programmed to the product’s UPC and each time the UPC is updated in the POS Register system the ESL is updated at the same time.
Quick Reference Guide - Altierre Electronic Shelf Labels Trouble Shooting Process #14 What if an ESL tag will not toggle to the Order Entry Screen? Process #15 What if an ESL tag is not displaying the price or gets broken? If a tag does not toggle to the order entry display screen: 1) Remove the failed tag from the Shelf 2) Deactivate the failed tag using the APT handheld's ‘Deactivation’ process (see Process #4) 3) Activate a new tag for the item-(see Process #3) 4) Place the new tag at the shelf Save t
Quick Reference Guide - Altierre Electronic Shelf Labels Process #17 What if a tag does not update to the new price – how will I know? Process #18 What if I lose Power at the ASG during a Price Change and ALL my tags do not update to the new price? You will know the price change did not update by using the reports provided such as the Batch Listing report Action Required: In the unlikely event such as a power failure while the ESLs are in the middle of receiving a price update, apply the following recov
Quick Reference Guide - Altierre Electronic Shelf Labels Trouble Shooting the ESL Handheld Q. 1) What if I receive a “LOW or OUT OF MEMORY” on my ESL handheld? A. 1). Exit the Application on the handheld – back out to the Windows Login Screen. Restart the Altierre Store System Windows Application and log back into the application Q. 2) What if I receive a “Device .EXE or Altierre Portable Terminal” Error on my ESL Handheld? A. 2).
Quick Reference Guide - Altierre Electronic Shelf Labels Sample of Escalation Procedures for Pilot Store Store Associate Places Call to Altierre Deployment Team Lead & Opens Helpdesk Ticket Online Deployment Team Lead Receives Call & Evaluates Issue Deployment Team Determines Issue to be: 1. Software 2. Hardware 3. Network 4. Procedural RESOLVED? Yes Deployment Team Documents Issue And Immediately Emails Issue and Resolution to Retailer Team and Altierre Team Lead communicates to Helpdesk resolution.
Quick Reference Guide - Altierre Electronic Shelf Labels INDEX Medium ESL – Customer Screen Medium ESL – Order Writer Screen (TBD) What is different on the ESL Tags? DSD=Direct Delivery Item “ “35”= Warehouse ID Regular Retail Altierre Confidential Lab Testing Version 2 Catalog Number Product Description UPC Promotional Retail Ending Date Page 18
Quick Reference Guide - Altierre Electronic Shelf Labels Store Location Mapping for Access Point Assignment ____________________________________________________________________________________________________________________ Glossary of Terms: (Terms will be reviewed with Retailer to ensure Terms are compatible with Retailer’s Verbiage) AP – Access Point APT HH- Altierre Portable Terminal Hand Held ASGC- Altierre System Gateway Con
