Allworx Phone Guide 9202
Phone Guide - 9202 No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise without the prior written permission of Allworx. © 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or registered trademarks of their respective owners.
Phone Guide - 9202 Table of Contents 1 GETTING STARTED......................................................................................................................................................1 1.1 1.2 2 ADJUSTING YOUR PHONE..........................................................................................................................................2 2.1 2.2 3 4 BUTTON OPERATION .....................................................................................................
Phone Guide - 9202 1 Getting Started 1.1 What is in the box? Check out the contents of the box your phone came in. You should have: • Allworx 9202 phone • Power supply • Handset with cord • Phone Functions Reference Card Not included, but also needed: • Ethernet cable to connect the phone to the network 1.2 Connecting the Phone We have taken all the challenge out of connecting your phone properly. Follow these steps to connect (see the figure below): 1.
Phone Guide - 9202 2 Adjusting Your Phone 2.1 Setup for Desktop You must set up the support arm on the back of the Allworx 9202 phone so that it is easy to use and easy to read the screen. 1. Grasp the phone with one hand and grasp the wall-mount base with the other hand. 2. Depress the two tabs on either side of the wall-mount base. 3. While holding the phone upright, swing the base out until the support arms are released. 4. Locate the slots on the back of the phone in the middle on each side. 5.
Phone Guide - 9202 3 Introduction to your Allworx Phone Your new Allworx phone supports two modes of operation: PBX (Private Branch Exchange) Mode and Key System Mode. Your System Administrator has pre-configured the phone for one of these two modes. Each programmable button on the phone will function differently depending on the mode of the phone. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2010 Allworx Corp. All rights reserved.
Phone Guide - 9202 4 Button Operation Button KEYPAD Light None Purpose Use the keypad to dial numbers in order to place a call. MESSAGES Solid red if new messages are present. Access the Message Center. TRANSFER Solid red until the call is transferred. Transfer a call to another extension using a Blind or an Attended Transfer. CONFERENCE Blinking green while making connections Solid red when in use. Talk to 3 parties at a time using the 3-Way Conference functionality.
Phone Guide - 9202 2. At the dial tone, dial the extension to where you want to transfer the call. 3. The call will automatically be transferred. If the recipient does not answer, the call will follow the recipient’s call route. Announced (Attended) Transfer To talk to the person to whom you are transferring the call to before the transfer goes through. 1. Press the TRANSFER button. 2. Select a second Call Appearance PFK. 3. Dial the extension to where you want to transfer the call. 4.
Phone Guide - 9202 4.5 Release The RELEASE button is used to hang-up an active call or to abort a new call setup, such as the middle of a transfer operation. 4.6 Park PBX Behavior on a call appearance • To park an active call, press the PARK button. • The phone displays for 3 seconds the parking orbit (701 - 709) of where the call is parked. Key System Behavior on an outside line • To place an active call in a “system-wide hold”, press the PARK button.
Phone Guide - 9202 • Pick up the handset. • The caller ID of the call picked up will appear on the display. o If more than one call is on hold, the most recent call is connected. To pick up a different call on hold: • Press the flashing PFK for that call or use the Up / Down navigation arrows to display the call on the screen, and then pick up the handset. If you have a call on hold and a new call comes in, the new call will be answered when the handset is lifted.
Phone Guide - 9202 5 Phone Operation 5.1 Placing a Call • Outbound calls can be placed by pressing the following PFKs: o Call Appearance: can be used to place extension-to-extension calls or to obtain an outside line (must dial 9 first). o Line Appearance: seizes the outside line without dialing 9 first. o Speed Dial: automatically dials the programmed number 5.
Phone Guide - 9202 2. Use the Up / Down navigation arrows to view your missed calls. 3. Select the DETAIL soft key to view the date and time of the missed calls. 4. Press the Select button to call the number. 5.7 Ignore and Silence Soft Keys • While a call is ringing, the SILENCE and IGNORE soft key options appear. • Pressing the IGNORE soft key stops the audible ringing. However the PFK that the call is coming in on will continue to flash until the call is answered or the caller hangs up.
Phone Guide - 9202 5.8 Programmable Function Keys The following features can be programmed by your System Administrator into the 2 PFKs on the Allworx 9202. Note: One PFK should be left as a Call Appearance. This is required for PBX behavior.
Phone Guide - 9202 6 System Features 6.1 Operator Dialing (or transferring to) 0 from any phone will initiate a call to the company operator. 6.2 User / Resource Extensions Dialing (or transferring to) any extension between the range of 100 – 299 (3 digit mode) or 1000 – 2999 (4 digit mode) will connect a call to another user or to a call route (set up by the System Administrator) assigned to the extension. 6.
Phone Guide - 9202 Calls can be put in a Queue either by dialing an extension routed to a Queue from an Auto Attendant or by the following steps: To place a call in a Queue: 1. Press the TRANSFER button. 2. Dial 440# (# representing Queues 0 through 9) or an extension that is routed to a Queue. Retrieving a Call from a Queue Call Queues are created and programmed by your System Administrator. There are two ways to retrieve a call from a Queue: • Dial extension 441# (# representing Queues 0 through 9).
Phone Guide - 9202 • Change name recording • Manage message greetings • Change password Note: For more information refer to the Allworx Message Center Guide found on the Allworx website atwww.allworx.com. 6.13 Answer Ringing Phone Using another Handset A user can answer another user’s ringing phone from their own handset by dialing 7 + the alternate phone’s extension. 6.14 Parking A call can be parked by pressing the PARK button.
Phone Guide - 9202 • Fast flashing green means there is an incoming call (with the handset set to ring). • Green means there is an active call on this handset. • Fast flashing red means there is an incoming call (with the handset set not to ring). • Slow flashing green means an active call is on hold by this handset. When the Monitor PFK light is flashing, you can pick up the call using your handset and pressing the PFK. 6.
Phone Guide - 9202 7 Advanced Topics 7.1 Phone Configuration Menu The following can be viewed / changed by selecting the CONFIG soft key: • Personal Speed Dial • Preferences • Reboot Phone • Clear Call History • Refresh Directory • Save Settings 7.2 Personal Speed Dial You can program your frequently called numbers and dial them with the touch of a button. Setting up a Personal Speed Dial 1. Press the CONFIG soft key. 2. A menu will appear. The first option will be Personal Speed Dial.
Phone Guide - 9202 i. On Hook Dialing – Speaker mode will be enabled when a number on the keypad is pressed. Allows numbers to be dialed without lifting the handset. The handset must be used for any outbound audio. j. Paging Enable Mode – If the phone is to allow pages to be received. k. Off Hook Answer Mode – Answers incoming calls when the phone is taken “off-hook” l. Off Hook Ringing – The phone will ring when a new call is received while in use. m.
Phone Guide - 9202 3. Press the Select button . 4. Select the EXIT soft key to exit the Refreshing the Directory screen. 7.7 Save Changes to Your Settings Normally, you are prompted to save the changes you have made. You may, however, manually want to save the changes. 1. Select the soft key that corresponds to CONFIG on the screen. 2. Highlight Save Settings. 3. Press the Select button . 4. Select the YES soft key to save any changes OR select NO to cancel changes made. 5. Press the EXIT soft key.
Phone Guide - 9202 8 Additional Information Your business directory, including the conference scheduling page, company phone list, distribution lists, phone features chart, and shared folders are available using a browser and entering: http://ServersLANSideAddress • ServersLANSideAddress is the IP address of your server on your local area network or the host name of the server. • Your System Administrator can give you this address and it is included on your Allworx welcome summary sheet.
Phone Guide - 9202 10 Regulatory Notices This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
