Quantum Vended Software User Instructions Original Instructions Keep These Instructions for Future Reference. CAUTION: Read the instructions before using the machine. (If this machine changes ownership, this manual must accompany machine.) www.alliancelaundry.com Part No.
Table of Contents License Agreement................................................................................. 7 System Requirements............................................................................. 8 System Requirements (PC).............................................................................. 8 System Requirements (PDA)........................................................................... 8 PC Application Installation..........................................................
Editing a Ticket.........................................................................................21 My User-Defined Types.................................................................................21 Adding Additional Action Reasons, Machine Types, Product Types, or Service Types....................................................................................................21 Editing User-Defined Action Reasons, Machine Types, Product Types, or Service TypesEditing Machine Types............
Maintenance.................................................................................................34 Setup Configuration...................................................................................... 35 WashAlert............................................................................................ 36 Downloading WashAlert Web Updates............................................................36 WashAlert Options.........................................................................
Managing Customers.....................................................................................55 Selecting a Machine and Cycle.......................................................................55 Technical Support.................................................................................56 © Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT 6 Part No.
License Agreement License Agreement By installing this software you agree to the following provisions. If you do not agree with these provisions, return the software and all materials included with the software within thirty (30) days. from defects in materials and workmanship. Alliance Laundry Systems will replace defective media or documentation or correct substantial software errors at no charge, provided you return the item to Alliance Laundry Systems within 90 days of the date of delivery.
System Requirements System Requirements System Requirements (PC) The PC Application has the following minimum recommended PC requirements: • • • • • • • • Keyboard and mouse Microsoft Windows 7 Microsoft Windows 8 2 GHz processor 2 Gb RAM XGA (1024x768) 15 GB of available disk space USB port System Requirements (PDA) The PDA software requires 5 MB of available storage space, depending on the processor and components installed on the PDA.
PC Application Installation PC Application Installation Installation NOTE: You must have administrator rights to install the PC application. 1. Insert the USB drive into your PC. 2. Navigate to the USB drive using "Windows Explorer" or "My Computer". 3. Double-click the "Setup.exe" file on the USB drive. 4. You may be prompted to install additional components onto your PC before the PC Application can be installed (e.g. Crystal Reports for .NET Framework 4.0, .Net Framework 4.0).
PC Application Installation Figure 4 5. From the "Feature Selection" page, make sure the "Database Engine Services" and "SQL Server Replication" checkboxes are checked and then click the Next button. The "Instance Configuration" page appears. Figure 6 7. From the "Server Configuration" page, click the Next button. The "Database Engine Configuration" page appears. Figure 7 Figure 5 6.
PC Application Installation Figure 8 9. From the "Error Reporting" page, click the Next button. The "Installation Progress" page appears. Figure 10 When the software installation is complete, the "Complete" page appears. Figure 9 10. The "Installation Progress" page is displayed until the software installation is complete. Figure 11 Updating the PC Application 1. If using a PDA, transfer all data from the PDA to the PC by using the "Receive..." button in the PC application. 2.
PC Application Installation 5. Insert the USB drive with the new version of the Electronic Control Software into the PC and follow the on-screen instructions. 6. The new version of the Electronic Control Software will install. 7. Locate and double-click the Quantum Vended Software shortcut on the PC's desktop. If a database update is required, the Database Setup utility will open. To update the database, click the Update button. 8.
PC Application Installation NOTE: The installation will begin after the "Database Backup" finishes and is closed. Downloading Software Instructions NOTE: To download the software instructions, the Advanced Update Manager must be enabled on the Updates tab under Tools > Options. 1. Under the "Help" menu, click Check for update. The "Update Manager" window appears. 2. In the "Update Manager" window, click the Software Documents button. The list of available software instructions appears. Figure 15 3.
PC Application Installation Figure 22 Figure 20 b. Click the Next item. 5. Select the task time. a. This should be done under the task frequency you have selected. For example, if you have selected "Monthly", click Monthly. b. Select the desired task time. 7. Click the Start a Program button and then click the Next button. 8. Select the desired application to be run. a. Click the Browse button. b. Locate file "DbBackup.exe". NOTE: Figure 23 shows the location of the "DbBackup.exe" file on an x64 computer.
PC Application Installation Figure 25 NOTE: The backup will be created in the default path of your database. You can find this path by opening the "Database Backup" application and then clicking Backup. © Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT 15 Part No.
PC Application PC Application Opening the PC Application Double-click the application's shortcut on your PC's desktop or, under your PC's "Start" menu, click All Programs. Locate and click the software. NOTE: The first time the PC Application is opened, you may be prompted to enter your Software Security Code and/or install the database server. You may also be prompted to select you business type and to assign an Admin password. This is not required, but it is recommended.
PC Application Figure 28 3. Edit the information for the item as needed and click the OK button. Example (Location): For Locations, the Branch assignment, name, contact information, address, and notes can be edited. Click the Pictures tab to add or view photos of the location. Figure 30 Manual Machine Entry (Vended Software Only) Manual machine entry provides a way to add machines manually, without the use of a network or PDA.
PC Application listed within the Location. From the "Edit machine information for machine...
PC Application Figure 36 Figure 34 4. In the "WashAlert email settings" window, enter your email provider's information into the "Server", "Port", "User name", and "Password" text boxes. Check the Use SSL encryption checkbox. Refer to Figure 35 . 7. After confirming that the email has been received, click the OK button in the "WashAlert email settings window". The report's email settings are saved. 8. In the "Scheduled reports" window, enter the following information. Refer to Figure 37 . a.
PC Application Editing a Scheduled Report 1. In the tree view, click My Scheduled Reports. Refer to Figure 38 . My Tasks NOTE: If option does not appear on your list, go to Tools > Options and place a check mark in the box for that option. Select OK to save. "My Tasks" can be used to set up miscellaneous task reminders. Adding a Task Figure 38 2. From the list of available scheduled reports, double-click the report you would like to edit. Refer to Figure 38 . 3.
PC Application My Tickets NOTE: If option does not appear on your list, go to Tools > Options and place a check mark in the box for that option. Select OK to save. "My Tickets" can be used to organize wash/dry/fold tickets. Adding a Ticket 1. In the tree view, click My Tickets. 2. Click New Ticket. The "Edit wash/dry/fold ticket" window opens. 3. Fill in the desired information. 4.
PC Application Start Machine (Rapid Advance) Change Machine Serial Number Rapid advance to the beginning of a cycle. Change the machine serial number stored on the machine's control. Only applicable for vended software. Stop Machine (Rapid Advance) Rapid advance to the end of a cycle. Change Machine Model Number Change the model number stored on the machine's control. Only applicable for vended software.
PC Application Run Production Test View information about the machine's control and test some of the machine's components. any business from Friday, change the processing date to Thursday. Water Leak Detection Test NOTE: To view printable reports within Collection Management, click the printer icon in the upper-right corner of the window. Test for water leaks in the machine's fill and drain. To process collections by location, click Process Collections.
PC Application Figure 39 2. From the "Control Panel" window, click System and Security. The "System and Security" window appears. Refer to Figure 40 . Figure 42 5. From the "Add a Program" window, click the Browse button. The "Browse" window appears. Refer to Figure 43 . Figure 40 3. From the "System and Security" window, click Allow a program through Windows Firewall. The "Allowed Programs" window appears. Refer to Figure 41 . Figure 43 6.
PC Application Activating/Deactivating Networking Service 1. In the software window's lower-right corner, click the Service status button. Refer to Figure 47 . The "Service Control" window appears. Figure 47 2. From the "Service Control" window, click the PC on which would would like to activate or deactivate the Networking Service. NOTE: The PC that has been used to access the "Service Control" menu will include "(This PC)" at the end of its "Machine Name".
PC Application NOTE: For remote locations, enter the router's public IP address or the DDNS URL. Contact the network administrator for this information. c. In the "Port" text box, make sure 64206 is shown. To change a PC's Collection Master designation, click the desired PC and then click the Set Master button from the "Service Control" window. NOTE: If the collection Master PC does not have a check in the "Running" column, you may have to log on to that PC and start the networking service manually.
PC Application 2. To test the email settings, click the Test SMTP Settings button. Fill out the email form and send it. Make sure the email is sent and received correctly. 3. To select which WashAlert emails will be sent, in the "Email templates" section, click Add Email Template. The "Email template" window opens. a. In the "Header information" section, select the email Type, change the Subject (if desired), and enter the From and To information. b. Click OK.
PC Application Only applicable for vended software. 4. Click OK to save the data. Program Out of Order Mode Changing an Employee's Settings Change the machine display to show "Out of Order". 1. In the tree view, click My Employees. 2. From the list of employees, right-click the employee to be edited. The following options are available in the pop-up menu: Only applicable for Gold +, Platinum, and Touch control models.
PC Application Reports Menu The Reports Menu contains eightfive report groups, which are as follows: • Network Powerfail History for "My Machines" Processed Reports NOTE: To hide or display report selections, go to Tools > Options. Provides reports listing the cycle, vend, audit, security, and diagnostic information processed on the item highlighted in the tree view. NOTE: "My Machines" will change to whatever location or branch is selected in the tree view.
PC Application • Lifetime Error Diagnostics for "My Machines" Pricing Reports Only applicable to Vended Software. NOTE: Machine programming must be downloaded to print reports. Displays the pricing information for every cycle on every machine. • • • Pricing Detailed for "My Machines" Pricing Overview for "My Machines" Pricing Change for "My Machines" Start Menu Applications Elements of the PC application software can be accessed through the PC's "Start" menu.
PC Application Figure 49 2. If necessary, select the desired data range from the "Group data by:" drop-down list. 3. If necessary, select the machine types to be included in the graph from the "Show only:" drop-down list. NOTE: The Usage Graph can also be viewed for individual machines by right-clicking the machine and then clicking View Usage Graph. © Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT 31 Part No.
PDA Application Installation PDA Application Installation Using Sync Center NOTE: Before installing the software onto a PDA, make sure that a new sync partnership is set up in Sync Center. 1. 2. 3. 4. 5. 6. Turn on PDA and plug into PC. Open the control panel and click Sync Center. On the left menu, select Set Up new sync partnerships. Select the name of PDA in list of available sync partnerships. Double-click on your device. Select Connect without setting up your device or Set up your device.
PDA Application PDA Application Opening the PDA Application 1. From the "Start" menu, press Programs. 2. From the "Programs" screen, select the program. 3. Log into the program. Collecting Information from the Machine with the PDA 1. From the home screen, press Collect. The "Collection Options" screen appears. 2. Press Collect Machine Audit. The "Collect Machine" screen appears. 3. Aim the PDA at the infrared communication window on the machine's control. Press OK.
PDA Application Editing Cycles 1. To edit the cycles, from the "Programming Options" menu, press Edit Machine Programming. The "Programming" screen appears. 2. From the "Programming" screen, press Cycles. The "Edit Cycles" screen is displayed. 3. From the cycle type drop-down lists, select the cycle type to be edited. Press and hold down on cycle display's menu to show water usage data or to copy cycle. Cycle can then be pasted to any other cycle. 4.
PDA Application 2. From the "Maintenance Options" menu, select an item. The menu includes items related to machine setup and troubleshooting. Setup Configuration 1. From the home screen, press Help. The "Help" menu appears. 2. Press Setup Config. The "Configuration Setup" screen appears. a. To change how the PDA uses the infrared port, from the "Comm Port" drop-down list, select a different port OR press Scan for Port to have the PDA select a port. b.
WashAlert WashAlert Downloading WashAlert Web Updates NOTE: To download WashAlert updates, the Advanced Update Manager must be enabled on the Updates tab under Tools > Options. 1. Under the "Help" menu, click Check for update. The "Update Manager" window appears. 2. In the "Update Manager" window, click the WashAlert Web Update button. The latest compatible web pages that are available for download, along with a list of changes that have been made to the revision, appears. Figure 51 2.
WashAlert Figure 53 Status symbols off: Figure 55 2. Select the appropriate location in the toolbar. In Figure 55 "My Branch - My Location" is selected. 3. Click and drag the machines from the available machine list on the left into the drawing surface on the right. Position the machines to match the actual location layout. NOTE: Multiple machines can be dragged at the same time. Figure 54 4.
WashAlert Figure 57 In the "Insert Text" window, enter the text and change the text format, if necessary. Then, click the Insert button. The text is added to the layout. Refer to Figure 58 . Figure 59 2. Select the appropriate location in the toolbar. 3. The machines will be displayed in colors that indicate their current status. NOTE: To change the color that indicates the status, click the Customize Colors button. a. b. c. d. Figure 58 7. To add an image to the layout, click the Insert Image button.
WashAlert TV Interface WashAlert TV Interface 1. From the "Start" menu, select All Programs > Quantum Vended Software > WashAlert TV Interface. Refer to Figure 61 . Figure 63 Figure 61 2. When the WashAlert TV Interface software opens for the first time, a generic set of slides will run to show an example of what can be displayed. 3. To customize the WashAlert TV Interface, from the "Tools" menu, select Options. The "Options" screen appears. Refer to Figure 62 . 5.
WashAlert TV Interface Lucky Cycle 1. To configure the lucky cycle options, click the Lucky Cycle menu on the "Options" window. Refer to Figure 64 . The "Lucky Cycle Options" window appears. Refer to Figure 65 . NOTE: The lucky cycle options can also be configured by clicking WashAlert Options under the WashAlert menu in the Quantum Vended Software. Figure 65 2. In the "Lucky Cycle Options" window, make sure the Enable lucky cycle animation checkbox is checked. 3.
WashAlert Main Menu Email Settings WashAlert Main Menu Email Settings 1. Open the Quantum Vended Software. 2. From the "WashAlert" menu, select Edit WashAlert Email Settings. NOTE: If WashAlert is not available in the main menu, you can enable it from the "Tools" menu by selecting Options. 3. Fill in the SMTP settings for your email provider. Refer to Figure 66 for an example using a gmail account to send emails. Port and other settings might change depending on your provider.
WashAlert Main Menu Email Settings Figure 72 Figure 70 8. Fill in information on the "Machine reservations" tab. 10. To save the settings, click the OK button when finished. NOTE: Most email providers require you to use the From address associated with the email account. Figure 71 9. Fill in information on the "Service messages" tab. NOTE: Most email providers require you to use the From address associated with the email account.
Grouping WashAlert Email Notifications Grouping WashAlert Email Notifications Refer to the following section for instructions on combining multiple WashAlert notifications into the single email. Setting Up Grouped Notifications 1. Right-click the network controller you would like notifications from and then click Edit WashAlert Email Settings. The "Edit email settings for..." window appears. Figure 74 Figure 73 2. Click Add. The "Email Template" window appears. 3.
Grouping WashAlert Email Notifications 3. To make the notification a grouped notification, click the Group notification in checkbox. Then click the up and down buttons next to the "blocks" text box to adjust the time grouping. NOTE: Shorter blocks will result in notifications being sent more frequently. 4. Click the OK button to save the notification. Figure 75 2. Double-click the desired email notification to be grouped. The "Email Template" window appears.
WashAlert Network Controller Email Settings WashAlert Network Controller Email Settings 1. Open the Quantum Vended Software. 2. From "My Network Controllers", right-click the desired controller. Select Edit WashAlert Email Settings. 3. Fill in the SMTP settings for your email provider. Port and other settings might change depending on your provider. 4. Replace the "User name" and "Password" with your user name and password. select the cell phone service provider from the drop down list.
WashAlert Network Controller Email Settings 13. To ensure the settings are applied, restart the NetworkingService.exe. © Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT 46 Part No.
Windows Multiple Displays Windows Multiple Displays After connecting additional display(s) to you computer you will have to configure Windows to use multiple displays. 1. In the Windows "Start" menu type in "change display settings" and hit Enter. 2. Verify that all your displays are showing. Figure 81 3. You can configure the following by clicking on the displays: a. Resolution: Select the resolution that displays best (see owner's manual). b.
Machine Programming – Getting Started Machine Programming – Getting Started 1. If the "USB" menu does not appear in the Quantum Vended Software, enable it. a. From the "Tools" menu, click Options. b. From the "Options" window, under the "Application" tab, click the Show USB menu items checkbox. c. In the "Options" window, click the OK button. The "USB" menu appears. 2. From the "USB" menu, click Program Machine. Refer to Figure 82 . The "Filter preset list" window appears. 1. Create New Preset 2.
Machine Programming – Getting Started hold the device up to the machine's control and click the Send button. Presets can also be sent by pushing the button on the Infrared USB Device. NOTE: Not all USB device box models have push button capability. The physical button on the Infrared USB Device is equivalent to pressing the Send, Filter, or Collect button in the application. Push button capability is available on all USB commands.
Programming Advertisements Programming Advertisements Enabling Advertisements 1. On the preset's "Machine Configuration" tab, click the wrench icon next to "Advertising Options". 2. Click the checkboxes corresponding to when you would like to see advertisements displayed on the machine's control and also select the Index Rate, which is the time between advertisement transitions. 3. Upload the preset to the machine. Programming Advertisements 1.
Network Setup – Getting Started Network Setup – Getting Started NOTE: This section provides an overview of network setup. For network setup details refer to the instructions provided with the wired network kit NK220 or with the wireless network kits NK320 (Ethernet connection) or NK330 (USB connection). 1. Assign each machine a unique node number. Using the Quantum Vended Software, assign a unique node number to each machine. 2. Select the network type. d.
Network Setup – Getting Started 3. Scan the network controller for the machine with a new control. a. Refer to Network Setup – Getting Started. Set the node range to scan from 250 to 250. Figure 90 c. From the pop-up menu, click Batch Rename Machines. The "Batch rename" window appears. d. From the "Batch rename" window, in the "New name:" text box, enter {node number} and then click the OK button. The machines are renamed with node numbers.
Adjusting Collection Timing Adjusting Collection Timing Network monitoring can be disabled during specific periods of time, such as when a store is closed. Disabling network monitoring will save network data usage, which may be useful for locations that utilize cellular networking. Enabling Collection Timing 1. From the main application, right-click the network on which you would like to enable collection timing and then click Edit Network Controller. the "Edit Network Controller" window appears.
Network Coin Vault Totals Network Coin Vault Totals The Network Coin Vault Totals feature allows users to easily monitor how full the coin vaults are on their machines. Once configured, this feature allows the software to send notifications to the user to empty the coin vaults.
Operating the Central Payment System Operating the Central Payment System Starting the Central Payment System 1. From the "Start" menu's "All Programs" sub-menu, navigate to the "Quantum Vended Software" menu option and click Central Payment System. Managing Tickets The central payment system can be used to complete a drop-off ticket for the attendant or to start one or multiple machines for a customer. 1. Open the desired ticket and then click the Next > button. Refer to Figure 97 . Figure 98 2.
Technical Support Technical Support If service is required, contact the nearest Authorized Service Center. To find the nearest service center, visit us online at www.alliancelaundry.com. If you are unable to locate an authorized service center contact: Alliance Laundry Systems LLC Shepard Street P.O. Box 990 Ripon, Wisconsin 54971-0990 www.alliancelaundry.com Phone: (920) 748-3121 Please have the following information available when you call.
