Alienware 15 R3 Service Manual Computer Model: Alienware 15 R3 Regulatory Model: P69F Regulatory Type: P69F001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Before working inside your computer.........................11 Before you begin ............................................................................11 Safety instructions............................................................................11 Recommended tools........................................................................12 Screw list........................................................................................ 13 After working inside your computer.................
Replacing the hard drive............................................. 27 Procedure...................................................................................... 27 Post-requisites................................................................................27 Removing the solid-state drive................................... 28 Prerequisites...................................................................................28 Procedure................................................................
Replacing the computer base......................................43 Procedure...................................................................................... 43 Post-requisites................................................................................43 Removing the coin-cell battery...................................44 Prerequisites.................................................................................. 44 Procedure......................................................................
Replacing the keyboard.............................................. 57 Procedure...................................................................................... 57 Post-requisites................................................................................57 Removing the I/O board............................................ 58 Prerequisites.................................................................................. 58 Procedure................................................................
Replacing the heat-sink assembly.............................. 74 Procedure...................................................................................... 74 Post-requisites................................................................................74 Removing the power-adapter port.............................76 Prerequisites...................................................................................76 Procedure.............................................................................
Replacing the display assembly.................................. 87 Procedure...................................................................................... 87 Post-requisites................................................................................87 Removing the display bezel........................................ 88 Prerequisites...................................................................................88 Procedure....................................................................
Replacing the display hinges.................................... 103 Procedure.................................................................................... 103 Post-requisites..............................................................................103 Removing the display back-cover and antenna assembly.....................................................................104 Prerequisites................................................................................ 104 Procedure...............
Diagnostics.................................................................118 Getting help and contacting Alienware................... 120 Self-help resources....................................................................... 120 Contacting Alienware...................................................................
Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. Click Start → Power → Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3 Disconnect your computer and all attached devices from their electrical outlets.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean. CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.
Screw list Table 1. Screw list Component Secured to Screw type Quantity Base cover Palm-rest assembly M2.5x13 6 Battery Palm-rest assembly M2.5x5 1 Solid-state drive Computer base M2x3 1 Hard-drive assembly Computer base M2.5x8 3 Hard-drive bracket Hard-drive assembly M3x3 4 Heat-sink assembly System board M2x3 7 Rear-I/O cover Palm-rest assembly M2.5x7 2 Computer base Palm-rest assembly M2.5x8 11 Computer base Palm-rest assembly M2x3 2 Display hinges M2.
Component Secured to Screw type Quantity I/O board Palm-rest assembly M2.5x5 2 Touch-pad bracket Palm-rest assembly M2x3 5 Display assembly Palm-rest assembly M2.5x5 6 Display panel Display backcover M2x3 4 Power-adapter Palm-rest port bracket assembly M2x3 1 Power-button board Palm-rest assembly M2x3 2 System-board assembly Palm-rest assembly M2.
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets.
Removing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Remove the six screws (M2.5x13) that secure the base cover to the computer base.
3 Using a plastic scribe, gently pry to release the tabs on the base cover from the slots on the computer base. 4 Lift the base cover off the computer base.
5 Disconnect the battery cable from the system board. 6 Press and hold the power button for five seconds to ground the system board.
Replacing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Connect the battery cable to the system board.
Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.
4 Lift and slide the wireless card out of the wireless-card slot.
Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damaging the wireless card, do not place any cables under it.
5 Press the other end of the wireless card and replace the screw (M2x3) that secures the wireless-card bracket to the computer base. Post-requisites Replace the base cover.
Removing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
3 Lift the hard-drive assembly along with its cable off the computer base. 4 Remove the four screws (M3x3) that secure the hard-drive bracket to the hard-drive assembly. 5 Lift the hard-drive bracket off the hard-drive assembly.
6 26 Disconnect the interposer from the hard drive.
Replacing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
Removing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
3 Slide and remove the solid-state drive from the solid-state drive slot.
Replacing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
4 Replace the screw (M2x3) that secures the solid-state drive and solid-state drive shield to the computer base. Post-requisites Replace the base cover.
Removing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.
2 Slide and remove the memory module from the memory-module slot.
Replacing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
2 Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Post-requisites Replace the base cover.
Removing the rear-I/O cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Remove the two screws (M2.
3 Slide and remove the rear-I/O cover from the computer base.
Replacing the rear-I/O cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the computer base WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover.
6 Disconnect the tron-light cable from the system board. 7 Remove the two screws (M2x3) that secure the computer base to the palmrest assembly.
8 Remove the 11 screws (M2.5x8) that secure the computer base to the palmrest assembly.
9 42 Lift the computer base off the palm-rest assembly.
Replacing the computer base WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the screw holes on the computer base with the screw holes on the palmrest assembly.
Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
4 Gently peel off the coin-cell battery along with its cable off the palm-rest assembly.
Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Adhere the coin-cell battery to the palm-rest assembly.
Removing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
2 48 Lift the battery off the palm-rest assembly.
Replacing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the screw hole on the battery with the screw hole on the palm-rest assembly.
Removing the touch pad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
4 Lift the touch-pad bracket off the palm-rest assembly.
5 52 Lift the touch pad off the palm-rest assembly.
Replacing the touch pad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Using the alignment posts on the palm rest, place the touch pad on the palmrest assembly.
Removing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
2 Lift the keyboard bracket off the palm-rest assembly.
3 56 Lift the keyboard at an angle and remove it from the tabs on the palm-rest assembly.
Replacing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: Make sure that no cables are under the keyboard.
Removing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
4 Lift the I/O board off the palm-rest assembly.
Replacing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
3 62 Lift the speakers along with its cable off the palm-rest assembly.
Replacing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Using the alignment posts, place the speakers on the palm-rest assembly.
Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
4 Using the pull-tab, disconnect the power-button board cable from the system board. 5 Disconnect the logo-board cable from the system board. 6 Turn the computer over. 7 Disconnect the coin-cell battery cable from the system board. 8 Peel off the tape that secures the coin-cell battery cable to the system board. 9 Disconnect the power-adapter port cable from the system board. 10 Disconnect the speaker cable from the system board.
14 Open the latch and disconnect the I/O-board cable from the I/O board. 15 Remove the screw (M2.5x5) that secures the USB Type-C port bracket to the system board and lift the USB Type-C port bracket off the system board. 16 Remove the six screws (M2.5x5) that secure the system-board assembly to the palm-rest assembly.
17 Lift the system-board assembly off the palm-rest assembly. 18 Remove the heat-sink assembly.
19 After performing all the above steps, you are left with the system board.
Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
10 Route the coin-cell battery through the routing channel and adhere the tape to secure the cable. 11 Connect the coin-cell battery cable to the system board. 12 Turn the computer over. 13 Connect the logo board cable to the system board. 14 Slide the power-button board cable into its slot on the system board and close the latch to secure the cable. 15 Slide the display cable into the connector on the system board and close the latch to secure the cable.
Removing the heat-sink assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation.
5 Peel off the tape that secures the fan cable to the system board. NOTE: For computers shipped with NVIDIA GeForce GTX 1060 graphics controller, remove the fans after disconnecting the fan cables from the system board. 6 Turn the system-board assembly over. 7 Remove the seven screws (M2x3) that secure the heat-sink assembly to the system board.
8 Lift the heat-sink assembly off the system board.
Replacing the heat-sink assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
6 Replace the solid-state drive. 7 Follow the procedure from step 4 to step 6 in "Replacing the hard drive". 8 Replace the wireless card. 9 Replace the base cover.
Removing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
4 Remove the cable from the routing guides on the palm-rest assembly.
Replacing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Slide the power-adapter port into the slot on the palm-rest assembly.
Removing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
2 80 Lift the power-button board along with its cable off the palm-rest assembly.
Replacing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the palm rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card. 3 Remove the memory modules.
Procedure After performing all the prerequisites, we are left with the palm-rest assembly.
Replacing the palm rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palm-rest assembly on a flat surface. Post-requisites 1 Replace the power-button board.
Removing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
2 86 Lift the display assembly off the computer base.
Replacing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the screw holes on the display hinges with the screw holes on the palmrest assembly.
Removing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
2 Carefully lift the display bezel and turn it over. 3 Disconnect the tron-light cable from the logo board. 4 Pull the latch and disconnect the alien head cable from the logo board. 5 Disconnect the logo-board cable from the logo board. 6 Disconnect the tron-light cable from the logo board.
7 90 Lift the display bezel off the display assembly.
Replacing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Place the display assembly on a clean and flat surface.
Removing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
2 Gently lift the display panel and turn it over. 3 Peel the tape that secures the display cable to the display panel. 4 Open the latch and disconnect the display cable from the display panel.
5 94 Lift the display panel off the display back-cover.
Replacing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the camera cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
3 Peel off the camera cable from the display back-cover.
Replacing the camera cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Adhere the camera cable to the display back-cover.
Removing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
Procedure 1 Remove the hinge caps and lift them off the hinges. 2 Turn the display assembly over. 3 Remove the display cable from the routing guide on the display back-cover. 4 Remove the display-board cable from the routing guide on the display backcover.
5 Remove the antenna cables from the routing guide on the display backcover. 6 Remove the 14 screws (M2.5x3) that secure the hinges to the display backcover.
7 102 Lift the hinges from the display back-cover.
Replacing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the screw holes on the display hinges with the screw holes on the display back-cover.
Removing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
Procedure After performing all the pre-requisites, we are left with the display backcover and antenna assembly.
Replacing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
3 108 Lift the camera module from the display back-cover.
Replacing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Post-requisites 1 Replace the display bezel. 2 Replace the display assembly.
BIOS overview The BIOS manages data flow between the computer's operating system and attached devices such as the hard disk, video adapter, keyboard, mouse, and printer. Entering the BIOS setup program 1 Turn on or restart your computer. 2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. You can change the user-definable settings in BIOS setup program. Timing key sequences The keyboard is not the first device initialized by the BIOS setup program.
Table 3. System setup options—Main menu Main System Time Displays the current time in hh:mm:ss format. System Date Displays the current date in mm/dd/ yyyy format. BIOS Version Displays the BIOS version. Product Name Displays the model number of your computer. Service Tag Displays the service tag of your computer. Asset Tag Displays the asset tag of your computer. CPU Type Displays the processor type. CPU Speed Displays the processor speed.
Main M.2 PCIe SSD-1 Displays the type of primary SSD installed. M.2 PCIe SSD-2 Displays the type of secondary SSD installed. M.2 PCIe SSD-3 Displays the type of third SSD installed. Table 4. System setup options—Advanced menu Advanced Intel(R) SpeedStep Technology Allows you to enable or disable Intel (R) Speedstep Technology. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load.
Advanced NOTE: You cannot boot any type of USB device (floppy, hard drive, or memory key) when this option is off. Default: Enabled USB PowerShare Allows you to charge USB devices when the computer is turned off or in standby mode. Default: Enabled USB Wake Support Allows you to enable USB devices to wake the computer from standby or to disable the USB wake support feature. NOTE: If USB PowerShare is enabled, a device connected to the USB PowerShare connector may not wake the computer.
Advanced Touchpad Backlight Allows you to configure the touchpad backlight option. Battery Health Displays the battery health.
Security controls access to the system setup utility. System Password Allows you to set the system password. The system password controls access to the computer at boot. HDD password Allows you to set, change or delete the hard-disk drive password. Password Change Allows you to permit or deny system password or HDD password changes. Default: Permitted Computrace Enable or disable the BIOS module interface of the optional Computrace Service from Absolute Software.
Boot Boot Option #2 Displays the available second boot option. Boot Option #3 Displays the available third boot option. Table 7. System setup options—Exit menu Exit Save Changes and Reset Allows you to exit system setup and save your changes. Discard Changes and Reset Allows you to exit system setup and load previous values for all system setup options. Restore Defaults Allows you to restore default values for all system setup options.
Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Select the operating system installed on your computer.
Diagnostics Power and battery-status light: Indicates the power and battery-charge status. Solid amber – Computer is running on battery and the battery has less than 10 percent charge. User-defined color (AC mode) – Power adapter is connected and the battery is fully charged. User-defined color (Battery mode) – Computer is running on battery and the battery has more than 10 percent charge. User-defined color (Breath) – Computer is in sleep state. Off – Computer is in hibernation, or turned off.
Light Pattern Problem description 3,4 Recovery image found but invalid Camera status light: Indicates whether the camera is in use. • Solid white – Camera is in use. • Off – Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. • Solid white – Caps Lock enabled. • Off – Caps Lock disabled. Network port light: Indicates network connectivity. • Off – No network connection. • Solid green – 10 Mbps connection. • Solid orange – 100 Mbps connection.
Getting help and contacting Alienware Self-help resources You can get information and help on Alienware products and services using these online self-help resources: Table 9. Alienware products and online self-help resources Information about Alienware products and services www.alienware.com Dell Help & Support app Get started app Get started app Accessing help Online help for operating system In Windows search, type Help and Support, and press Enter. www.dell.com/support/windows www.dell.
NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
