Alcatel-Lucent OmniPCX Enterprise Communication Server Alcatel-Lucent IP Touch 4068 Phone Alcatel-Lucent IP Touch 4038 Phone Alcatel-Lucent 4039 Digital Phone
User manual Introduction How to use this guide Thank you for choosing a telephone from the IP Touch and Digital Phone range manufactured by Alcatel-Lucent. Your IP Touch & Digital Phone terminal has a new ergonomic layout for more effective communication. • Actions A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program • Keypad Lift the receiver. 2ab 5 c jkl ef 3d mno 6 Numeric keypad. your telephone., Hang up.
Contents Toc Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6 1. 1.1 1.2 1.3 1.4 2. 7. Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting to know your telephone Display and display keys Contains several lines and pages providing information on calls and the functions accessible via the 10 keys associated with the words on the screen. LED Handset (possibility of a wireless handset Bluetooth® - Alcatel-Lucent IP Touch 4068 Phone only) Adjust the tilt of the screen • • • Transfer icon: pressing the key next to this icon allows you to program or change the transfer function. Green flashing: arrival of an internal call.
1 Description of the screens and Bluetooth® handset Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator is used to access all the direct call keys (apart from those displayed by default). Direct call keys are programmed or modified via the Information key. Other 1.
Description of the screens and Bluetooth® handset 1 1.2 Call management screen Date Incoming call icon 1.3 Application screen Time and status icon Date Application name Time and status icon Call holding icon Pop-up display of functions accessible while the call is taking place Call in progress icon Application screen Incoming call presentation screen. This screen is temporarily displayed when a call arrives and shows the name and/or number of the caller.
Description of the screens and Bluetooth® handset 1 • Batteries 1.4 IP Touch Bluetooth® Wireless handset (only available on Alcatel-Lucent IP Touch 4068 Phone set) 1 Off-hook/On-hook and Volume/Mute keys LED Green flashing: normal operation. Green steady: handset charging. Orange flashing: battery charge low or handset outside coverage zone. Orange steady: malfunction.
Using your telephone 2 Other Making a call 2.1 bc 3d jkl 6 2a 5 2.
Using your telephone 2 2.4 Activating the loudspeaker during a conversation (receiver lifted) Loudspeaker Make calls via your programmed call keys 2.6 10:30 the loudspeaker key flashes Paul Conversation 00:23' during a conversation access the 'Perso' page activate loudspeaker (long press) The key is no longer lit OR deactivate loudspeaker (long press) find the correspondent you want to call from the programmed call keys call the chosen correspondent Calling from the common directory 2.
Using your telephone 2 Call back an unanswered call 2.9 2.11 • Call back the last caller Callback last Answering an internal call in intercom mode You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in hands free mode. The screen shows the caller’s identity.
Using your telephone 2 2.
During a conversation 3 Answer call displayed: Other Making a second call during a conversation 3.1 Take call OR New call 5 3d 6 o mn during a conversation number of second correspondent • Other methods for calling a second correspondent 5 John Conversation 00:23 the first call is on hold John Conversation 00:23 3d 6 key associated with the 'incoming call' icon Dial directly the number for your call.
During a conversation 3 • If the number receiving the transfer answers: Talk simultaneously to more than 2 correspondents 3.6 Transfer You are in a conference call with 2 correspondents. To add another correspondent to the conference: You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described above.
During a conversation 3 • To recover the parked call: • Recover the call on hold: Park/retrieve call To automatically take the parked call, pick up the handset of the parking destination set. Paul On hold Paul Conversation 00:23' 10:30 key associated with the 'incoming call' icon • Common hold: My services Settings menu Consultation reach the 'Menu' page to recover your call on any telephone in your system.
During a conversation 3 3.11 Adjust audio volume During a call, to adjust the volume level of the loudspeaker or receiver: OR Paul in conversation during a conversation 3.12 adjust audio volume Signal malicious calls Malicious This key lets you signal a malicious call. If this call has an internal source, it is signalled to the system by a special message.
Sharing 4 Other Answering the general bell 4.1 You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone. Night service call pick up • If the telephone ringing is in your own pick-up group: When the operator is absent, outside calls to the operator are indicated by a general bell. To answer: 10:30 Settings menu Call pick-up 4.
Sharing 4 Hunting groups 4.4 4.5 • Hunting group call: Calling an internal correspondent on his/her pager The number called does not answer and you know that the person called has a pager: certain numbers can form a hunting group and can be called by dialling the group number. 2 5 c jkl 3 de f 5 o mn ef bc 3d jkl 6 2a ab Paging bc 3d jkl 6 2a o mn 5 ef mn o 6 number called number called Group No.
Sharing 4 4.7 Calling a correspondent on his/her loudspeaker Send a voice message copy 4.9 Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone: new voice mess LS announce ef bc 3d jkl 6 2a 5 o mn Paul personal code your correspondent does not reply Consult display number of new and old messages you are connected to the loudspeaker on your correspondent’s phone (if he/she has the hands free function) Text mail Forward msg 4.
Sharing 4 4.11 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group: bc 3d jkl 6 2a 5 ef o mn speak, you have 20 seconds OR number of broadcast group The message will only be broadcast on terminals not in use and which have a loudspeaker.
Keep in touch 5 Other 5.1 Diverting calls to another number (immediate diversion) Diverting calls to your pager 5.4 The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).
Keep in touch 5 5.7 Cancelling all diversions 5.10 Do not disturb Do not disturb Deactivate forw Deactivate 5.8 OR programme another type of diversion Settings My services Do not disturb & Do not disturb locking on/off Consultation Cancelling a specific diversion programmed key corresponding to type of diversion (group or selective) 5.9 on/off You can make your terminal temporarily unavailable for all calls.
Keep in touch 5 5.12 Consulting written messages The light indicates that messages have been received.
6 Managing your charges Other Charging your calls directly to business accounts 6.1 You can charge the cost of your outside calls to business account numbers. 10:30 menu My services Settings reach the 'Menu' page Consultation Additional servic Business accoun code bc 3d jkl 6 2a 5 ef bc 3d jkl 6 2a o mn 5 number of business account ef o mn number required Finding out the cost of an outside call made for an internal user from your terminal 6.
Programming your telephone 7 Other 7.1 Initializing your voice mailbox light flashes Modify the password for your phone set 7.3 enter your personal code then record your name according to voice guide instructions 10:30 Password Phone Settings menu reach the 'Menu' page Your personal code is used to access your voice mailbox and to lock your telephone. 5 7.
Programming your telephone 7 T Activate/deactivate discreet ring mode: Adjusting the audio functions 7.
Programming your telephone 7 Other possibilities: Selecting language 7.8 Modify 10:30 menu Settings Phone modify contents of entry displayed Language reach the 'Menu' page bc 3d jkl 6 2a 5 delete Programming direct call keys (F1 and F2 keys) 7.10 ef o mn enter your personal password 7.
Programming your telephone 7 Programming an appointment reminder 7.12 Lock / unlock your telephone 7.14 You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
Programming your telephone 7 Forward your calls to the associated number 7.17 This configuration lets you group two sets under a single call number. Your set is then the main set and the second set, usually a DECT set, is the secondary set. Each set has its own directory number, but the tandem number is that of the main set. When you receive a call, the two sets ring simultaneously. When one of the sets answers, the other set stops ringing.
Programming your telephone 7 searching for Bluetooth® equipment, wait until the detected equipment type and the address is displayed Add device Add searching for Bluetooth® equipment, wait until the detected equipment type and the address is displayed select the relevant equipment select the relevant equipment 5 apply your choice Use of the Bluetooth® handset (Alcatel-Lucent IP Touch 4068 Phone) acknowledgement message and display of the headset icon on the terminal screen ef bc 3d jkl 6 2a
ACD : Agent set/Supervisor station 8 This function allows the agent to be 'logged out' from the ACD application. The 'logged out' function is activated; by default, on opening an agent session (system configuration), by the supervisor or by the agent himself. The agent changes this 'logged out' status by pressing the display key associated with this function. Unavailable Other Agent set 8.1 After each ACD call, the agent automatically assumes Wrap-up mode.
ACD : Agent set/Supervisor station 8 8.5 Supervisor station 8.8 Supervision or acceptance of an assistance request The supervisor has access to the supervision functions either by accepting an assistance request from an agent or by pressing the 'Help' function key in the 'Perso' page. The supervisor is an agent who has been assigned additional rights. In particular, he can assist the agents, supervise agent activity, intrude or listen-in discretely on a call.
Guarantee and clauses Declaration of compliance EC countries: we, Alcatel-Lucent Enterprise, declare that the Alcatel-Lucent IP Touch 4038/4068 (that can be equipped with a Bluetooth® handset) and 4039 Digital Phone products comply with the essential demands of Directive 1999/5/CE of the European Parliament and Council. A copy of the original of this declaration of compliance can be obtained from your installer.
