SCRAM System User Manual (Interim cover) The information contained within this document is confidential and proprietary. It may not be reproduced without the specific written permission of Alcohol Monitoring Systems, LLC.
Table of Contents Introduction.......................................................................................................................................1 How the SCRAM System Works .......................................................................................................2 The SCRAM Bracelet .................................................................................................................3 Determining Alcohol Concentration..............................................
1 Introduction Many federal, state, and local law-enforcement agencies prohibit individuals on probation or parole from consuming alcohol, and require frequent testing to ensure that these individuals remain alcoholfree. Officials might also require individuals to participate in an alcohol monitoring program as a condition of a court-ordered release in lieu of pretrial detention or post-sentence incarceration.
2 How the SCRAM System Works Considering the complexity of the technology used, the SCRAM system is surprisingly simple and consists of three major components: • The SCRAM Bracelet, which is attached the client’s ankle and continuously senses and measures ethanol concentration through the skin. The bracelet stores and time stamps all readings taken and uploads these readings to the SCRAM Smart Modem.
3 The SCRAM Bracelet The SCRAM Bracelet consists of two different parts: • The first part contains a fuel cell detector, which tests vapor as it evaporates through the skin to determine alcohol concentration on a pre-determined schedule. • The second part contains a compilation of electronics for tamper detection, power control, temperature sensing, and for collecting, storing, and transferring data.
4 Detecting Removal or Tampering Once the SCRAM Bracelet is securely attached to the client’s ankle, it cannot be removed without destroying the tamper clips. If the client cuts or removes the bracelet, the bracelet will record a tamper alarm and send this alarm to the Central Monitoring Station.
5 The SCRAM Smart Modem The SCRAM Smart Modem is the communicator component of the system that collects data such as alcohol readings and alarms from the SCRAM Bracelet via an RF communication link and downloads the data to the Central Monitoring Station via a modem link through an existing telephone line. The modem also receives data, such as alcohol testing schedules and alarm parameters through this link and uploads it to the SCRAM Bracelet.
6 The Central Monitoring Station The Central Monitoring Station receives encrypted data from the SCRAM Smart Modems and stores it in a secured central location, where program agencies can retrieve it through a web-based application. The Central Monitoring Station validates the modem’s identity and authenticates the data before it is stored. This system can support a variety of corrections agencies, from small county agencies to nationally-run call centers.
7 Report Example (will change when more relevant example is available) Receiving Technical Support Alcohol Monitoring Systems, LLC provides 24-hour technical support for our customers, and continuously monitors the system’s performance levels and security. The information contained within this document is confidential and proprietary. It may not be reproduced without the specific written permission of Alcohol Monitoring Systems, LLC.
8 Setting up the SCRAM System The setup process takes place in your correction agency office, where you can add a new client to the SCRAM system if you have an Agent security level or higher. During the initialization process, you will: • Log into the Central Station via a web-based application. • Add the new client to the Central Station database. • Set up the SCRAM Smart Modem. • Attach the SCRAM Bracelet to the client’s ankle. • Initialize all components of the SCRAM system.
9 The Machine Authentication page appears. 3. Enter your machine authorization key and click the Submit button. The User Login page appears. 4. Enter your user name and password in the appropriate fields and click the Login button. The Home page appears, and will look similar to the example shown below. NOTE: The Location field near the top of the page will help you navigate through the system. The information contained within this document is confidential and proprietary.
10 Adding a New Client to the Central Station Database The following steps illustrate the process of adding a new client to the Central Station database. 1. Click the Add Client link near the top right corner of the Home page. The following page appears. 2. Complete the following fields. An asterisk (*) implies that the field is required. • First Name. Enter the client’s first name. • Middle Name. Enter the client’s middle name, if applicable. • Last Name. Enter the client’s last name. • Case #.
11 The online calendar is shown below. Use the arrows in the upper corners of the calendar to select dates within a month other than the month displayed. 5. Enter the date or use the online calendar to select the date that the client is expected to be off of the program in the Expected Date Off Program field. 6. Enter relevant notes or comments in the Notes field. 7. When you are finished entering client information, click the Next button. The following page appears.
12 8. In the Addresses section of the page, select the type of address (home address, work address, etc.) you are entering from the Type drop-down list. 9. Enter the client’s contact information in the following address fields: • Address. Enter the street address for the designated address. • City. Enter the city for the designated address. • State. Enter the state for the designated address. • Zip. Enter the zip code for the designated address. 10.
13 17. Assign the client a supervision level from the options in the Supervision Level drop-down list. 18. When you are finished, click the Next button. The following page appears. 19. Indicate how often you want the SCRAM Bracelet to take alcohol readings from the client by selecting the minute interval from the Minutes drop-down list. 20. Indicate the times of day that you want the SCRAM Bracelet to send readings to the SCRAM Smart Modem in the Time 1 and Time 2 fields. 21.
14 23. Click OK. The following page appears. 24. Enter the SCRAM Bracelet serial number in the appropriate field, or click the Find button to locate the SCRAM serial number in the database and assign it to the client. 25. Enter the Smart Modem serial number in the appropriate field, or click the Find button to locate the Smart Modem serial number in the database and assign it to the client. 26. Click the Next button.
15 2. Plug the power cord into the modem and to an electrical outlet. The yellow light will be on when the modem is receiving power. The SCRAM Smart Modem should be ready to communicate with the other components of the SCRAM system. Now, attach the SCRAM Bracelet to the client’s ankle. Attaching the SCRAM Bracelet to the Client’s Ankle The following steps illustrate the process of attaching the SCRAM Bracelet to the client’s ankle.
16 2. Wrap the bracelet around the client’s ankle, just above the ankle bone. The elastic band should wrap around the back of the ankle and the battery should be on the outside of the ankle. 3. Insert the tamper detection strap into the buckle and place the pegs on the appropriate holes, as shown in the example below. The SCRAM Bracelet should be movable and the back strap should not contain any tension. 4. Once the bracelet is firmly in place, insert the battery as shown in the example below.
17 5. Ensure that the client is comfortable wearing the SCRAM Bracelet. 6. Insert the tamper clip, as shown in the example below. (insert pic) Now that the client is wearing the bracelet, you need to initialize all components of the SCRAM system. Initializing All Components of the SCRAM System The following steps show you how to initialize all components of the SCRAM system and ensure that the components are communicating.
18 Viewing Agent Workload and Client Activity The information contained within this document is confidential and proprietary. It may not be reproduced without the specific written permission of Alcohol Monitoring Systems, LLC.
19 Interpreting Data and Resolving Issues As a program officer, you will receive positive alerts, tamper alerts, equipment alerts, and scheduled maintenance alerts on occasion from the SCRAM system. This section describes what these alerts mean and how to resolve them. The information contained within this document is confidential and proprietary. It may not be reproduced without the specific written permission of Alcohol Monitoring Systems, LLC.
20 Replacing Equipment Occasionally, SCRAM system equipment might fail or need to be turned into the program agency for scheduled maintenance. The following steps show you how to replace the SCRAM Smart Modem and the SCRAM bracelet. Replacing the SCRAM Smart Modem Replacing the SCRAM Bracelet The information contained within this document is confidential and proprietary. It may not be reproduced without the specific written permission of Alcohol Monitoring Systems, LLC.
21 Removing and Returning Equipment When a client completes the alcohol monitoring program, he will need to bring the SCRAM Smart Modem into the program agency’s office and have an official remove the SCRAM bracelet from his ankle. The information contained within this document is confidential and proprietary. It may not be reproduced without the specific written permission of Alcohol Monitoring Systems, LLC.
22 Troubleshooting The information contained within this document is confidential and proprietary. It may not be reproduced without the specific written permission of Alcohol Monitoring Systems, LLC.
