Alcatel-Lucent OmniPCX Office Alcatel-Lucent IP Touch 4068 Phone Alcatel-Lucent IP Touch 4038 Phone Alcatel-Lucent 4039 Digital Phone
User manual Introduction How to use this guide Thank you for choosing a telephone from the IP Touch 4038 Phone/4039 Digital Phone/IP Touch 4068 Phone range manufactured by Alcatel-Lucent. Your IP Touch 4038 Phone/IP Touch 4068 Phone (IP)/4039 Digital Phone (digital) terminal has a new ergonomic layout for more effective communication. • Actions • Keypad Lift the receiver.
How
Contents 6. Toc Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6 1. Description of the screens and Bluetooth® handset. . . . . . . . . . . . . . . . p. 7 1.1 1.2 1.3 1.4 2. p. 10 p. 10 p. 10 p. 11 p. 11 p. 11 p. 11 p. 12 p. 12 p. 12 p. 12 p. 13 p. 13 7. 8. Making a second call during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a second call during a call . . . . . . . . . . . . . . . . . .
Getting to know your telephone Display and display keys Contains several lines and pages providing information on calls and the features accessible via the 10 keys associated with the words on the screen. LED Receiver(possibility of a wireless handset Bluetooth® - Alcatel-Lucent IP Touch 4068 Phone only) Adjust the tilt of the screen • • Forward icon: pressing the key next to this icon allows you to program or change the forward feature. Flashing green: incoming call. Flashing red: alarm.
1 Description of the screens and Bluetooth® handset Main page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator is used to access all the speed dial keys (apart from those displayed by default). Other Tue 16 jan 2004 1.
Description of the screens and Bluetooth® handset 1 1.2 Call management screen Date Incoming call icon 1.3 Application screen Time and status icon Date Time and status icon Tue 16 jan 2004 Call holding icon Pop-up display of features accessible while the call is taking place Application name Call in progress icon Application screen Incoming call presentation screen. This screen is temporarily displayed when a call arrives and shows the name and/or number of the caller.
Description of the screens and Bluetooth® handset 1 • Presentation of the battery pack 1.4 IP Touch Bluetooth® Wireless handset (Only available on Alcatel-Lucent IP Touch 4068 Phone set) 1 Off-hook/On-hook and Volume/Mute keys LED Green flashing: normal operation. Green steady: handset charging. Orange flashing: battery charge low or handset outside coverage zone. Orange steady: malfunction.
Using your telephone 2 Other Making a call 2.
Using your telephone 2 Call in progress: • If name is OK: OK make the call Paul in conversation You are on a call with the destination number Press and release • If name is not OK: FirstName Extend search in list During a call, you can lift the receiver without terminating the call. 2.4 OR Activating the loudspeaker during a call (receiver lifted) - Speaker.
Using your telephone 2 2.8 Call Screening calls using the voice mailbox pers. Main Select the No. from the last ten dialed This service lets you screen incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him. Call desired number • Activating call screening: 2.
Using your telephone 2 2.12 Sending DTMF signals 2.13 Mute, so that your party cannot hear you You can hear your party but he/she cannot hear you: Even if your system is not touchtone by default, during a call you sometimes have to send DTMF signals, to a voice server, an automated attendant or a remotely consulted answering machine.
During a call 3 Other Making a second call during a call 3.1 3.
During a call 3 Hang up on all correspondant (if conference is active): Transferring a call 3.
During a call 3 • Protection against Barge-in/intrusion: Recover the call on hold from any telephone: 5 'Communication protection' programmed key Key associated with the 'incoming call' icon 3.8 Parking a call ef bc 3d jkl 6 2a Paul in conversation o mn Enter the number desired Protection is cancelled when you hang up. You can park a call and retrieve it on another extension: 3.10 Park Store a number pers.
'Meet me' conference 4 Other The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master' of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference. Join a 'Meet me' conference 4.2 Initiate a 'Meet me' conference 4.1 Once set-up by the conference master, the participants can join the 'Meet me' conference (5 participants maximum).
Sharing 5 Other 5.1 Receiving supervised call ringing 5.4 pers. Main To receive special ringing for calls to another number: Individual pick-up You hear a telephone ringing in an office where no-one can answer. If authorized, you can answer the call on your own telephone. • If the telephone ringing is in your own pick-up group: “Supervised call ringing” programmed key 5.
Sharing 5 5.5 Answering briefly in place of the attendant Outside calls to the attendant will ring on your telephone and you can answer the call: The number called does not answer and you know that the person called has a pager: your telephone will ring at the same time as the switchboard “Attendant help” programmed key • Calls to the switchboard: Calling an internal party on his/her pager 5.
Sharing 5 5.10 Sending a written message to an internal party Text 5 ef bc 3d jkl 6 2a Sending a copy of a voice message 5.11 Voice OR o mn 5 Dial the number to be called 6 Display shows the number of new and old messages o mn Sendcopy Select message to copy by consecutive presses GoTo OR Select the message to be sent Enter the no.
Sharing 5 Sending a recorded message to a number/a distribution list 5.12 5.14 Modify the automated attendant welcome message remotely This feature enables a user with the appropriate rights to modify the automated attendant night or day-time message.
Keeping in touch 6 Other Selecting calls to be forwarded 6.1 When you return, review your recorded messages 6.4 The light indicates that messages have been received. When a forwarding is applied, you can select the types of call to be forwarded: outside, internal, all. Forward Div: Ext/Loc Ext/Int Voice bc 2a 5 Select the type of Out/Int call Div Forward internal and outside calls 6.
Keeping in touch 6 6.6 Personal assistant: reaching you with one number only Forwarding your calls from the receiving terminal (“Follow me”) You wish to receive your calls in your present location: Use the “Follow me” feature. Menu Assistant Settings 6.8 Followme» Reach the 'Menu' page bc 2a Select type of forwarding InternalNo. Dial number of a colleague or other key individual ExternalNo. MobileNo.
Keeping in touch 6 6.11 Cancelling all forwardings 6.14 Do not disturb You can make your terminal temporarily unavailable for all calls. Cancelforw» OR Program another type of forwarding, if desired OR DND 6.12 Do not disturb activated OR 'Cancel all forwarding' programmed key 'DND' programmed key Cancelling a specific forwarding Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call.
Keeping in touch 6 • The 27 standard messages are shown below: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Call me back Call me back tomorrow Call me back at _:_ (*) Call back _____ (*) Call the attendant Call the assistant I will call back at _:_ (*) Use paging Please retrieve your fax Please retrieve your mail Please cancel your forwarding Visitors are waiting You are expected at reception Meeting at _:_ (*) 15 16 17 18 19 20 21 22 23 24 25 26 27 (*) Meeting on ___ (*) Meeting on ___ at _:_ (*) Out for a while A
Managing your charges 7 Other • When the internal party who has taken the call on-hooks, you are called back and can: 1. Read information concerning call (cost, duration, number of units...). Charging your calls directly to business accounts 7.1 OK name of internal user and cost of call You can charge the cost of your outside calls to business account numbers.
Programming your telephone 8 Initializing your voice mailbox 8.1 Modifying your personal code 8.3 Other Your personal code is used to access your voice mailbox and to lock your telephone. Settings Enter your personal code, then record your name following the voice guide instructions Light flashes ef bc 3d jkl 6 2a 5 bc 3d jkl 6 2a o mn 5 Old code (6 digits) Your password has 6 digits. A weak personal code with 6 identical digits (000000, 111111, etc.
Programming your telephone 8 T Activate/deactivate silent mode: 8.6 Silent On Selecting the welcome page Off OR This feature is used to choose the page displayed by default on the telephone. To activate To deactivate Confirm your choice Settings Homepage Option T Activate/disable meeting mode (progressive ringing): Progressive On Off OR To activate To deactivate Confirm your choice Select the default page Confirm your choice T Activate/deactivate discreet ring mode: 8.
Programming your telephone 8 • To cancel your reminder request: Erase a programmed key 8.9 pers. Main Reach the 'Menu' page 10:30 Main PERS. Clear Access the Main page using the navigator Change Appointment Select the key to erase 8.11 Clear Select the type of appointment (temporary or permanent) Identifying the terminal you are on The number of your telephone is displayed on the 'Info' page. Programming an appointment reminder 8.10 Access the Info page using the navigator.
Programming your telephone 8 8.14 Configuring the audio jack of your telephone 8.16 Installing a Bluetooth® Wireless Technology handset (matching) - Alcatel-Lucent IP Touch 4068 Phone By default, the audio jack of your telephone can be used to connect a headset, handsfree kit or loudspeaker. Set Settings Settings Reach the 'Menu' page Reach the 'Menu' page you will hear a 3 note signal and the LED will flash green and orange alternately Adddevices Headset 8.
Programming your telephone 8 Use of the Bluetooth® handset (Alcatel-Lucent IP Touch 4068 Phone) 8.17 8.19 The Bluetooth® cordless handset permits the user to answer and call with complete freedom within a radius of 10 meter from the set. Refer to the user documentation supplied with the headset. The handset has a LED and two buttons. • Light • • • • Using a Bluetooth® Wireless Technology headset - Alcatel-Lucent IP Touch 4068 Phone 8.20 Deleting an accessory (headset, handset, etc.
ACD : Agent set / Supervisor station 9 9.4 Other Agent set 9.1 • • • • A call centre solution allows optimum distribution of calls to agents according to their availability and skills. Open an agent session (login) - Agent set 9.2 Select the ACD application c ab 2 5 jkl 3 de The operating status change codes are defined when the system is configured. Contact the system administrator to obtain these codes.
ACD : Agent set / Supervisor station 9 9.7 Agent set - Integrating another group/leaving a group 9.9 Supervisor station A supervisor can review the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function keys on an Alcatel-Lucent IP Touch 4028 Phone/4029 Digital Phone or Alcatel-Lucent IP Touch 4038 Phone/4039 Digital Phone/ IP Touch 4068 Phone set. A supervisor can also perform the agent function from the same set.
Annex Character Writing accented or special characters with the phone keyboard The following table describes all the accented or special characters that you can write from your keyboard. The column 'Keyboard' describes the combination of typing keyboard characters to display the desired character. The term 'n/a' in the 'Keyboard' column, shows the characters that can not be typed from your phone.
Compliance howtoc Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. The invoice will be demanded if making a claim under the warranty. The warranty does not however apply in the following cases: in the event of use that does not comply with the instructions given in this user’s manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g.
