Operation Manual

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OmniPCX Office

Rich Communication Edition

8018 DeskPhone

User Manual

8AL90331ENAAed01-1617

Summary of content (48 pages)

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OmniPCX Office Rich Communication Edition 8018 DeskPhone User Manual 8AL90331ENAAed01-1617
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8018 DeskPhone Introduction Thank you for choosing our DeskPhone. We hope it will give you entire satisfaction. This model offers enhanced ergonomical features for more effective communication. This manual describes the services offered by the 8018 DeskPhone connected to an OmniPCX Office RCE system. The labels and icons presented in this document are not contractually binding and may be modified without prior warning.
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8018 DeskPhone 1 GETTING TO KNOW YOUR TELEPHONE............................................................................................ 6 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 8018 DESKPHONE ....................................................................................................................................... 6 DESCRIPTION OF THE CONNECTORS .................................................................................................................. 6 WELCOME SCREENS.............
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8018 DeskPhone 4 'MEET ME ' CONFERENCE ................................................................................................................. 25 4.1 INITIATE A 'MEET ME ' CONFERENCE ............................................................................................................... 25 4.2 JOIN A 'MEET ME ' CONFERENCE .................................................................................................................... 25 5 SHARING .........................................
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8018 DeskPhone 8 PROGRAMMING YOUR TELEPHONE ................................................................................................ 36 8.1 8.2 8.3 8.4 8.5 8.6 8.7 8.8 8.9 8.10 8.11 8.12 8.13 8.14 8.15 8.16 8.17 INITIALIZING YOUR VOICE MAILBOX ................................................................................................................ 36 CUSTOMIZING YOUR VOICE GREETING .............................................................................................................
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8018 DeskPhone 1 Getting to know your telephone 1.1 8018 DeskPhone LED  Flashing green: Arrival of a new call / Appointment alarm.   Handset Monochrome graphical screen with backlit (128x64 pixels). 6 dedicated functions keys. Navigation   Stable foot 3 preprogrammed keys with Led and paper icon: Alphanumeric key, F1, F2. 4 programmable keys with Led and paper label. USB connector for headset Permanent feature keys: quick access to the phone's main features.
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8018 DeskPhone 1.3 Welcome screens You can access all of your phone's features from these screens. The default display has three pages that you can access by selecting the corresponding tab at the top of the screen with the navigation keys. The selected page is highlighted. o o o    Menu. Perso. Info. Menu page: Contains all features and applications, which are accessed by pressing the key corresponding to the desired feature or application.
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018 DeskPhone 1.5 Changing or updating the phone label 2 1 Removing the phone label  Lift the protective cover at the notch and slide it up to take it out of its housing.  Remove the phone label in the same way.  Update or replace the phone label. Inserting the phone label  Insert the phone label from the top end, making sure it is placed correctly behind the notches.  Put the protective cover back in the same way. 1.
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8018 DeskPhone 1.7 Features keys Mute and intercom key. During a call, press this key to stop your contact from hearing you. When idle, press this key to switch the phone to intercom mode. When you receive a call, the phone hooks off automatically and you go straight into handsfree mode. This key lights up blue when activated. Turn down the volume / Lower the contrast. Turn up the volume / Increase the contrast. Pressing this key answers an incoming call in handsfree mode (the key is blue).
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8018 DeskPhone     Enter alphabetic characters. The number pad keys have letters that you can display by successive presses. The number is the last character in the series. Some special characters can be displayed by successively pressing the key: o :% $ / ~ & ( ) o :@ # o : space - _ 1 o :+ . , ; : / \ [ ] ? ! = * 0 Use navigation keys to move the cursor into the text. delete the last entered character. The alphabetic mode remains activated.
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8018 DeskPhone 2 Using your telephone 2.1 Messaging portal The messaging portal allows you to access and manage features such as the call log, instant messaging and voice messages. When there is a new event (new log, new instant message or new voice message) the message key blinks blue. Accessing the messaging portal   Press the message key to access the messaging portal. Enter your password if required.
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8018 DeskPhone Deleting When consulting an event (call log, instant message or voice message), you can delete the event once you have consulted it. However, you can choose to delete all events in one go.  Press the associated softkey.  Press the softkey associated with the type of event you want to delete.  Press or select OK to confirm. 2.2 Consulting the call log At any time, you can consult all answered and unanswered incoming and outgoing calls.
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8018 DeskPhone Consulting all calls   Using the left/right navigator key, select the 'All' tab. All calls are displayed with an icon giving information on the type of call. Answered outgoing calls Answered incoming calls Unanswered outgoing calls Unanswered incoming calls Using the up and down navigation key, select the log to consult.  Display the log details. Information such as the name, phone number, date and time are displayed on the screen.
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8018 DeskPhone 2.4 Receiving a call Use one of the following:    Lift the receiver. Hands free. Press the key next to the incoming call icon. 2.5 Using the telephone in 'Hands free' mode Terminal idle:  Press and release. Dial the number you want to call.  At the end of the conversation, terminate the call. You are in hands free mode. Call in progress:   During a conversation. Press and release You are in hands free mode.
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8018 DeskPhone 2.7 Calling a contact using the search by name feature You can call a contact using the search by name feature. This feature enables you to call a contact directly on their company phone or call them on another phone using their contact card.      123<>abc Switch the keyboard to the alphabetic mode by selecting the associated programmed key. When activated, the LED corresponding to the key remains lit up. Enter the first letters of the name.
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8018 DeskPhone 2.9 Filtering calls using the voice mailbox This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him. Activating call screening    Voice mail filtering programmed key. Enter your personal password. Same key to stop listening and deactivate the screening. When you receive a call You hear the message left by your caller. Use one of the following:    Hands free to take the call. Lift the receiver.
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8018 DeskPhone 2.13 Receiving intercom calls You can answer a call without lifting the receiver. When you receive a call, you are automatically connected in hands-free mode. The identity of the caller is displayed on the screen. To activate-Terminal idle:  Corresponding LED lights up. When your caller hangs up, interphony mode remains active. To deactivate-Terminal idle:  The corresponding LED goes out. 2.
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8018 DeskPhone 2.16 Sending an instant message to a contact 123<>abc Use the alpha-numeric keyboard key to switch between the numeric and alphabetic keyboard. You can send an instant message to a contact by entering either their phone number or their name. Sending an instant message using the search by name feature    Access the messaging portal (Enter your password if required). SendIM 123<>abc Enter the first letters of the name.
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8018 DeskPhone 2.17 Answering with an instant message 123<>abc Use the alpha-numeric keyboard key to switch between the numeric and alphabetic keyboard. You can send instant messages to your contacts when you have received an instant message or a voicemail or you can send instant messages when consulting the call log. Answering an Instant message         Access the messaging portal (Enter your password if required). Select the instant message feature by pressing the associated softkey.
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8018 DeskPhone 2.18 Consulting instant messages You are notified of a new event when the message key is flashing.       Access the messaging portal (Enter your password if required). Select the instant message feature by pressing the associated softkey. Using the left and right navigation keys, access one of the following tabs: new messages, received messages, sent messages or all messages. Using the up and down navigation keys, position the cursor on the instant message you want to read.
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8018 DeskPhone 3 During a conversation 3.1 Making a second call during a conversation During a conversation. Use one of the following:      Dial directly the number for your call. Name of second caller. New call Number of second caller. (long press) or / Menu page: / Redial list / Select the No. in the last ten issued. / Perso page/ Programmed line key. The first call is on hold. Cancel your second call Use one of the following:  On hook the handset.  Hang up key (If in handsfree mode).
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8018 DeskPhone 3.2 Answering a second call during a conversation   During a conversation, another person is trying to call you. The name or number of the caller is displayed for a few seconds. Use one of the following methods to answer the displayed call.  o Line key for which icon is flashing o Answer The first call is on hold. . Cancel your second call Use one of the following:  On hook the handset.  Hang up key (If in handsfree mode).
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8018 DeskPhone 3.5 Transfer a call to a voice mail During the call, you want to transfer your caller to the voice mailbox of another caller.  TrfVMU  Number of second caller. 3.6 Three-way conference with internal and/or external callers (conference)   During a conversation, a second call is on hold. ¤Confer You are in conference mode. Cancel the conference.   ×Conf You can talk to the second caller and the first one is on hold. Hang up on all caller Use one of the following:   Hang up.
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8018 DeskPhone 3.8 Placing an outside call on hold (parking) You can place an outside call on hold and recover the call on another telephone:   During a conversation. Park To recover the parked call:   Reach the 'Menu' page. Pickup Unparkcall If the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to the operator. 3.9 Intrusion into an internal conversation Your caller's line is busy.
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8018 DeskPhone 4 'Meet me ' conference The 'Meet me ' function is used to set up a conference with a maximum of 6 persons: the 'master ' of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference. 4.1 Initiate a 'Meet me ' conference In order for the participants to join the conference, you must first decide on a meeting time for the conference and send them the access code.      Lift the receiver.
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8018 DeskPhone 5 Sharing 5.1 Receiving supervised call ringing To receive the special ringing for calls to another number:   Supervised call ringing programmed key. Same key to cancel. The programmed key is generally created by the administrator during system configuration. You can program the key with the corresponding code managed by the administrator. 5.2 Answering the general bell When the operator is absent, outside calls to the operator are indicated by a general bell.
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8018 DeskPhone Outside calls to the operator will ring on your telephone and you can answer the call:    Operator help programmed key. Your telephone will ring at the same time as the switchboard. Same key to cancel. Calls to the switchboard: Calls to the switchboard will ring on your telephone.  Lift the receiver.   Operator help programmed key. 5.5 Hunting groups Hunting group call: Certain numbers can form a hunting group and can be called by dialling the group number.  Lift the receiver.
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8018 DeskPhone 5.8 Calling a caller on his/her loudspeaker Your internal caller does not answer. If authorised, you can remotely activate your caller's phone:   Your caller does not reply. Interphony You are connected to the loudspeaker on your caller's phone (if he/she has the hands free function). 5.9 Send a voice message copy      Access the messaging portal (Enter your password if required). Press the softkey associated with the voice message feature. Enter your personal mailbox password.
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8018 DeskPhone 5.11 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcasted on the loudspeakers within your broadcast group:    Off hook. Number of broadcast group Speak, you have 20 seconds. / Hang up. The message will only be broadcast on terminals not in use and which have a loudspeaker.
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8018 DeskPhone 6 Keep in touch 6.1 Selecting calls to be forwarded When a forward is applied, you can select the types of call to be forwarded: outside, internal, all.      Ext/Int Select the type of Out/Int call type of call forwarded is displayed. Allcalls forward internal and outside calls. External Forward outside calls. Internal Forward internal calls. 6.
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8018 DeskPhone      Display name of sender, with date, time and ranking of message. Play Listen to message. Clear Erase message. Call Call back sender of message. Sendcopy Copy message. SendIM Send an instant message. Acknowledge all new voice messages Once you start listening to a voice message, the message is automatically acknowledged.However, you can acknowledge voice messages without listening to them.  Press the associated softkey.  Press the associated softkey.  6.
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8018 DeskPhone 6.8 Forwarding your calls from the receiving terminal ('Follow me') You wish to receive your calls in your present location: Use the 'Follow me' function.    Followme Dial your extension number Forward is acknowledged. If you have a key programmed with this feature, you can access the feature directly.   Press programmed key. Dial your extension number Forward is acknowledged. 6.
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8018 DeskPhone 6.13 Do not disturb You can make your terminal temporarily unavailable for all calls.   DND Forward is acknowledged. Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call. 6.14 Leaving a recorded message for internal callers You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.    Textansw Choose the type of message.
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8018 DeskPhone Sending a new message   NewMsg Write your message.  6.15 Consulting written messages The light indicates that messages have been received.     Number of messages received. ReadTxtMsg Displays the sender's message on the screen. Readmore Displays the rest of the message and the date and time it was left. Display name of sender, with date, time and ranking of message.  Use the left-right navigator to see previous and next messages.  Clear Erase message.
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8018 DeskPhone 7 Managing your charges 7.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers.     Reach the 'Menu' page. Settings My services Consultation Additional services Business account code Number of business account. Number required. 7.2 Finding out the cost of an outside call made for an internal user from your terminal   Reach the 'Menu' page.
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8018 DeskPhone 8 Programming your telephone 8.1 Initializing your voice mailbox  Light flashes.   Enter your personal code then record your name according to voice guide instructions. Your personal code is used to access your voice mailbox and to lock your telephone. Your password has 6 digits. A weak personal code with 6 identical digits (000000, 111111, etc.) or a simple sequence of 6 digits (012345, 123456, etc.) will be rejected by the system.
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8018 DeskPhone 8.4 Adjusting the audio functions   Reach the 'Menu' page. Settings Phone Ringing Choose the tune     Int. Melody/Ext. Melody The tune must be chosen for external and internal calls. Select the melody of your choice (16 tunes). End. Adjusting the ringer volume  Volume    Select the volume you want: (10 levels). End. Activate/deactivate silent mode     Silent ON/OFF activate/deactivate. End. Activate/deactivate meeting mode (progressive ringing)     Progress.
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8018 DeskPhone 8.5 Adjusting the contrast of the display    Reach the 'Menu' page. Settings Phone Contrast Screen or Keys Increase or reduce the brightness of the screen or keys (of the extension unit) by pressing consecutively on the corresponding keys. 8.6 Selecting the welcome page This function is used to choose the page displayed by default on the telephone.   Settings Options Homepage Select the default page.   8.7 Selecting language    Reach the 'Menu' page.
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8018 DeskPhone 8.10 Modify the programmed key   Reach the 'Menu' page. Settings Keys Modify a programmed direct call keys (programmed keys with Leds and F1/F2 keys)   Select the programmed key to modify. Enter the name.   Enter the number.   Modify a programmed key on perso page     Prog perso page Access the 'perso ' page if necessary. Select the programmed key to modify. Enter the name.   Enter the number.   8.11 Delete a programmed key   Reach the 'Menu' page.
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8018 DeskPhone 8.12 Programming an appointment reminder You can set the time of a temporary reminder (one within 24 hours) or a permanent reminder (every day at the same time).     Reach the 'Menu' page. Appointmt Enter time of appointment. Temporary/ Permanent Select the type of appointment (temporary or permanent).  The 'Appointment programmed' icon is displayed on the welcome page.
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8018 DeskPhone 8.15 Activating/Deactivating 'Forced headset' mode    Reach the 'Menu' page. Settings Phone FcedHead ON/OFF activating/deactivating forced headset. 8.16 Installing a USB accessory (Headset, Handsfree, Loudspeaker)      Connect the accessory to the USB connector. When you plug the accessory in the USB port, the USB accessory is automatically detected. If necessary, you can also select the accessory type in the audio settings: Reach the 'Menu' page.
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8018 DeskPhone 9 ACD: Agent set/ Supervisor station 9.1 Agent set A call center solution allows optimum distribution of calls to agents according to their availability and skills. 9.2 Open an agent session (login) – Agent set    Select the ACD application. Login Select the agent and validate.   Depending the displayed information, enter your password or confirm. ACD application welcome screen is displayed. 9.
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8018 DeskPhone 9.4 The four operating statuses of the agent set An agent's availability is determined by the operating status (of which there are 4), that the agent can change at any time. These statuses are:     Onduty In service, the agent is ready to receive calls. Offduty Withdrawn, the agent has withdrawn from the ACD application. C.Work Additional task, the agent is performing a task concerning a call and is not taking other calls. T.
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8018 DeskPhone 9.9 Supervisor station  A supervisor can consult the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function keys on a Deskphone. A supervisor can also perform the agent function from the same set. 9.10 Supervising group mailboxes – Supervisor station Consulting the messages: When a message is left in a group mailbox, the voice mail present indicator associated with the supervision key flashes.   Press the supervision key.
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8018 DeskPhone 10 Guarantee and clauses 10.1 Safety Instructions              Changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Magnets could affect the functioning of pacemakers and implanted heart defibrillators. Keep a safe distance between your pacemaker or implant defibrillator and the handset which includes magnetic elements: 4 centimeters (1,6 inches) at least.
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8018 DeskPhone 10.2 Regulatory Statements Marking This equipment is in compliance with the essential requirements of Radio Equipment Directive (RED) 2014/53/EU and with Directive 2011/65/UE (ROHS). The Declaration of Conformity may be obtained from: ALE International 32 avenue Kléber – 92700 Colombes, France ebg_global_supportcenter@al-enterprise.com USA and Canada This device complies with Part 15 of the FCC Rules and with RSS210 of Industry Canada.
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Quick guide LED  Flashing green: Arrival of a new call / Appointment alarm. Handset Stable foot Features keys Mute and intercom key. During a call, press this key to stop your contact from hearing you. When idle, press this key to switch the phone to intercom mode. When you receive a call, the phone hooks off automatically and you go straight into handsfree mode. This key lights up blue when activated.  Turn down the volume / Lower the contrast.  Turn up the volume / Increase the contrast.
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Call  Dial the number directly or dial the number after pressing a line key (an off-hook key phone or Bluetooth handset, hands-free key). Quick guide Call by name (Company directory)  123<>abc Switch the keyboard to the alphabetic mode by selecting the associated programmed key.  Enter the first letters of the name. When entering the name you can extend the search by adding the first letters of the first name after entering the '#' symbol or pressing: 1stname.