OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 End User Reference Guide (HSPA) Document Version: 022.01 Part No.060246-00 Rev. A Published: 09.21.
Alcatel-Lucent Proprietary Copyright © 2008 Alcatel-Lucent. All rights reserved. This document may not be reproduced in whole or in part without the express written permission of AlcatelLucent. This document is subjected to any change without notice. Alcatel-Lucent ® and the Alcatel-Lucent logo are registered trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners.
Table of Contents Welcome ........................................................................................... 1 Overview of OmniAccess 3500 NLG Card Features .......................................... 1 System Configuration ....................................................................... 2 Common Operations ............................................................................. 2 How do I use my laptop? .....................................................................
How do I insert SIM in OmniAccess 3500 Nonstop Laptop Guardian Card? ......... 25 How to take out the SIM (Subscribers Identity Module) from OmniAccess 3500 Nonstop Laptop Guardian Card?........................................................... 25 What if my laptop is lost or stolen? ...................................................... 25 What if my laptop is locked? .............................................................. 25 One Time Password (OTP) .................................................
End-User Reference Guide Welcome Welcome to the OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 End-User Reference Guide. This guide will introduce you to the many functions of the OmniAccess 3500 Nonstop Laptop Guardian (NLG) card and its operation. For instructions on how to install or upgrade your card and the client software, see the OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 Card Quick Start Guide.
OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 SYSTEM CONFIGURATION The OmniAccess 3500 NLG card works with Windows-based laptops with the following minimum configuration: • CPU: X86 1GHz • Memory: 512 MB • Free hard disk space: 1 GB • Operating system: Windows XP Professional (Service Pack 3 patch is recommended), or Tablet edition • One PC Cardbus slot Note:- Windows XP Home edition can also be used, but only if the laptop is configured for RADIUS authentication.
End-User Reference Guide • Domain (Default) - You log into your laptop by entering your Windows Domain username and password on the Windows logon prompt. The procedure also gives you access to your company’s network, whether you are connected from within the premises of your company or from a remote location.
OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 • 3G Modem LED can be in one of the following states: o No light: 3G modem is off. o Slow-blinking amber light: 3G modem is on. o Fast-blinking yellow light: 3G modem is transmitting data. • NLG LED can be in one of the following states: o No light: Card is in sleep mode or off. o Solid red light: Card is up, VPN tunnel is down. o Solid amber light: Tunnel is up but not authenticated.
End-User Reference Guide o Radio timeout along with the time left over if the 3G modem has been turned off. o Laptop is working unguarded under the effect of the One-Time-Password. It will also show the duration left till you can continue using the laptop. (See section One Time Password (OTP. How do I switch Off (On) the 3G modem on my card? In some environments (e.g. on board of airplanes that are landing or taking off) regulatory restrictions require that all radio equipments shall be turned off.
OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 However if you need to manually shut down the power to the card for the reasons like shipping then it can be done by any of the method listed below: • Take the card out of the laptop (see also How do I remove the card from my laptop??) Press and hold the Radio On/Off button for 5 seconds. It will turn off the card. The power will restore automatically when inserted into a powered laptop.
End-User Reference Guide Figure 5: OmniAccess 3500 Nonstop Laptop Guardian (NLG) client window OMNIACCESS 3500 NLG CLIENT WINDOW MENU OPTIONS The menu bar at the top of the OmniAccess 3500 NLG Client window contains the following menus: • • NLG — Management of the OmniAccess 3500 NLG card.
OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 o Preferences: Management of preferences for Roaming, Bearer, and Network o Unblock SIM: The end user can unlock the SIM. o Reset SIM PIN: The end user can reset the SIM PIN. o New Profile: The end user can create a profile to connect to the network with compression selection for IP Header, data and Authentication type. o Open Profile: The end user can open an existing profile. o Delete Profile: The end user can delete an existing profile.
End-User Reference Guide Figure 7: Interface Information section of the OmniAccess 3500 NLG Client window • The VPN Connection Information section displays parameters for the VPN tunnel (if established); the authentication status of the end user and the name of the gateway to which the end user is currently connected. This tab also displays your IP Address, Login Status , card Status. Enterprise Connectivity: displays OUTSIDE_ENTERPRISE i.
OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 press ‘Authenticate and Connect’ button next to it. While establishing connection via hotspot if you get either "Action Cancelled" or "The page cannot be displayed" window then try refreshing the browser page. For more on connecting to public.
End-User Reference Guide Figure 11: 3G Properties window o Signal Strength: Number of bars displays the percentage of signal strength. o Status: Displays Roaming and current band information. o Network Information: Displays Network type, network name etc. o Hardware Details: displays version related information about the hardware, firmware, model type and manufacturer. o Device information: Displays cards information. o Session Information: displays the status of the current session.
OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 Depending on network conditions, access to your company’s network may not be immediately available after you log into your laptop. The appearance of the lightening bolt symbol will indicate when the secure tunnel to your company’s network is established. After your laptop boots up, one of the following three network interfaces, in the order of priority given below, is used for establishing a connection: 1. Ethernet on your laptop 2.
End-User Reference Guide If you are connected to your company’s network through the 3G modem on your OmniAccess 3500 NLG card and you want to drop the 3G connection without replacing it with another connection, select the OmniAccess 3500 NLG card in the Interfaces section of the OmniAccess 3500 NLG Client window and click the Disconnect button (the Disconnect button is available only if the Auto 3G Connect option is not set).
OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 network attachment available). If you select manual then the network available will be displayed in the Select Network drop down drop down list. Note: The Roaming Guard, Roaming Mode, and Network Mode settings are overridden when the 3G connection is initiated by the OmniAccess 3500 NLG gateway (at times when the laptop may be powered off or not already connected to the gateway).
End-User Reference Guide Figure 14: RADIUS Login prompt window for first login 2. A second RADIUS Login prompt window appears (Error! Reference source not found.). Fill the Response field with your PIN (the PIN can be a 4-8 character numeric or alphanumeric string, depending on the configuration of your user account). Click OK. Figure 15: Second RADIUS Login prompt window for first login 3. A third RADIUS Login prompt window appears (Error! Reference source not found.).
OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 4. A fourth RADIUS Login prompt window appears (Error! Reference source not found.). Fill the Response field with your passcode (PIN + tokencode) after the tokencode has changed value on the RSA SecureID display. Click OK. Figure 17: Fourth RADIUS Login prompt window for first login 5. A login confirmation window appears (Error! Reference source not found.) if you have entered all credentials successfully.
End-User Reference Guide Figure 19: System Generated PIN In case you are not satisfied with the systems generated PIN and want another pin to be generated by the system then you can also do so by entering ‘N’ at the next Response field. Figure 20: Access Denied Important Note: - *If you get an Access denied screen at this point then close the application and restart. This feature is under modification.
OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 Figure 21: RADIUS Login prompt window for returning user The Pin is a 4 -8 digit number configured at the Administrator end and the Token code is an 8 digit number displayed on the RSA Secure ID Authenticator device. 2. If the credentials you entered are correct, Radius Login Successful should appear.
End-User Reference Guide Figure 23: Personal Firewall Application prompt The personal firewall will remember your answer for all future attempts to open a network connection by the same application. If you want to change your decision for the application, you need to remove the application from the list of applications for which the personal firewall has a set allow/deny policy (see the instructions in the Removing an application from the firewall list section below).
OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 REMOVING AN APPLICATION FROM THE FIREWALL LIST You can delete an application from the list of applications that are allowed or denied through the personal firewall, provided that you have permission to do so. You have permission to manage the handling of the application in the personal firewall if the value is shown next to the application in the “Controlled by” column.
End-User Reference Guide • For all information about the TrueCrypt software, please refer to the documentation available at http://www.truecrypt.org. • Accept all default values during the installation. Any deviation from the default values may compromise the installation. While the secure drive is being created (by request of your IT administrator), your keyboard and mouse will be locked for a short time. Do not reboot your laptop during this process. .
OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 DRIVER INSTALLATION FOR PREBOOT LOADING If your administrator has enabled Preboot settings for your smart card then you need to install serial driver as shown in the procedure below. 1. Reboot the laptop. You will get Found New Hardware screen Figure 25: Found New Hardware Wizard 2.
End-User Reference Guide 3. Select option: Install from a list or specific location (Advance) Figure 27: Locating the Serial driver path 4. Now Select option: Search for the best driver in these locations. Check option Include this location and browse to locate path : C:\Program Files\AlcatelLucent\SmartCard Figure 28: Gadget Serial warning 23
OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 5. You will get a Hardware Installation screen. Click Continue Anyway. Figure 29: Gadget Serial software installed 6. Click Finish to complete.
End-User Reference Guide 1. Click 3G > Upgrade Modem Firmware on main menu 2. Click OK on the confirmation box to start the upgrade How do I insert SIM in OmniAccess 3500 Nonstop Laptop Guardian Card? Insert the SIM card in the SIM slot (Figure 4). The cut on the SIM should be at the left side and directed towards the LED when inserting the card to the slot. Reset the Card after inserting the SIM else SIM will not be detected.
OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 Unlocking can be done only by rectifying the cause of lock or by getting the One Time Password (OTP) from the administrator which will allow the access to the laptop for the limited duration as determined by the administrator.
End-User Reference Guide Message Cause Possible actions -orContact your IT administrator to get an OTP. Driver Configuration Error for The network drivers on the laptop have been misconfigured. Contact the administrator to return the network drivers to their proper configuration. -orContact your IT administrator to get an OTP. File Integrity Check Failed An OmniAccess 3500 NLG critical file is missing or corrupt.
OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 3. − Date (05/23/2008) − Time (11:46:21) − Timezone (GMT-4) − Screen Count (1734508387) You will be provided with a password consisting of small words separated by hyphens (-) such as MOT-SHOW-ROLL-FOUR-HYMN-ROVE. Please enter this password on your lock screen and hit OK to unlock the laptop. Note: Hyphens (-) are part of the password and you need to enter them. The OTP is not case sensitive.
End-User Reference Guide UNINSTALLING THE OMNIACCESS 3500 NLG CLIENT SOFTWARE To uninstall the software follow the below procedure: 1. Click Start > Settings > Control Panel. Double-click Add or Remove Programs. Highlight the OmniAccess 3500 NLG entry and click Remove. Figure 31 2. InstallationShield Wizard will appear. Click on Next. Figure 32 3. Now click Yes to completely remove the software.
OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 Figure 33: Uninstallation NLG Lock window Note: - You can run the uninstallation procedure directly from your corporate account if you logged into it using your NT Domain credentials (username and password). If instead you logged into the account using your smart card PIN, you must first log out and then log back into a non-smart card account with administrative privileges (e.g.
End-User Reference Guide Technical Specifications This section presents LED, radio, electrical, environmental, and mechanical specifications for your OmniAccess 3500 NLG card. LED Specifications You find two LED bars on the external end of your OmniAccess 3500 NLG card. From left to right under the Alcatel-Lucent logo: • • LED A (3G Modem) can be in one of the following states: o No light: 3G modem is off. o Slow-blinking amber light: 3G modem is on.
OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 Power class 3 (+24dBm) 850/900MHz GSM/GPRS/EDGE GSM Power class 4/EDGE E2 1800/1900 MHz GSM/GPRS/EDGE GSM Power Class 1/EDGE E2 GPS/1575.42 MHz Antenna Diversity 850/900/1800/1900/2100 MHz Environmental and Mechanical Specifications Temperature Operating Range Operating Temperature: -25 to +60º C Storage Temperature: -30 to +85º C Caution: Contains Li-Ion battery. Do not expose to high temperature (above +60 °C).
End-User Reference Guide Regulatory Information This section contains important regulatory notices about your OmniAccess 3500 NLG card. Regulatory Notices The design of the OmniAccess 3500 NLG card complies with U.S. Federal Communications Commission (FCC) and Industry Canada (IC) guidelines respecting safety levels of radio frequency (RF) exposure for portable devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S.
OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 user is encouraged to try to correct the interference by one or more of the following measures: o Reorient or relocate the receiving antenna o Increase the separation between the equipment and receiver o Connect the equipment into an outlet on a circuit different from that to which the receiver is connected o Consult the dealer or an experienced radio/TV technician for help.
End-User Reference Guide Safety and Notices This section provides important information about the radio performance and safe use of your OmniAccess 3500 NLG card. Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 o • The card is plugged into your laptop, and the laptop is in Standby/Hibernate/Shutdown mode. If the battery is out of charge, plug the card into the laptop, connect the laptop to a power source, and leave the laptop powered up for at least two hours. The battery has a limited number of charge cycles and may eventually need to be replaced.
End-User Reference Guide Appendix: How to check if card is a defunct? Any card that passes the below test is NOT a Defunct card. 1. Reboot the laptop. 2. Turn off the card and then turn it back on 3. Insert in the laptop 4.
OmniAccess 3500 Nonstop Laptop Guardian Release 1.6 4. Card is charged (let in the slot for 1 hour), radio is ON, and when pulled out of the slot, after about 15 seconds the RED LED turns off, while the yellow LED starts blinking. If a card is received as DOA (i.e. fails any of the above) following are possible resolutions: 1. If it fails 1: Cardbus controller is not responding or card is not powered, switch problem (look at J1 connector, NEC chip, power circuit). 2.
End-User Reference Guide network of a different service provider (a triangle next to the 3G signal level bars on the main client GUI window indicates this condition) and then if roaming is enabled for your card (3G>Preferences menu option). Contact your 3G service provider for further help. • Error: No license assigned to the card at the gateway. Please contact your IT Administrator. There is no license currently assigned to your card.
