Version: 1.0 | Date: Oct.
About This Manual Thank you for choosing Akuvox E18C door phone. This manual is intended for the administrators who need to properly configure the door phone. This manual applies to 18.30.2.23 version, and it provides all the configurations for the functions and features of E18C door phones. Please visit Akuvox forum or consult technical support for any new information or the latest firmwares.
Introduction of Icons and Symbols Warning: Always abide by this information in order to prevent the persons from injury. Caution: Always abide by this information in order to prevent the damages to the device. Note: Informative information and advice from the efficient use of the device. Tip: Useful information for the quick and efficient use of the device.
Related Documentation You are advised to refer to the related documents for more technical information via the link below: https://knowledge.akuvox.
Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Table of Contents 1. Product Overview.................................................................................................... 12. Change Log.............................................................................................................. 23. Model Specification............................................................................................... 34. Introduction to Configuration Menu.................................................................... 55. Access the Device..
8.1. IP call & IP Call Configuration................................................................. 31 8.1.1. Make IP/SIP calls...........................................................................31 8.1.2. IP Call Configuration......................................................................32 8.2. SIP Call &SIP Call Configuration............................................................. 32 8.2.1. SIP Account Registration..............................................................33 8.2.1.
12. Door Unlock Configuration............................................................................... 62 12.1. Configure PIN Code for Door Unlock................................................... 62 12.1.1. Configure Public PIN code......................................................... 62 12.1.2. Configure Private PIN Code on the Device.............................. 63 12.1.3. Configure Private PIN Code on the Web Interface..................64 12.1.4. Configure Private PIN Access Mode............
15.3. Temperature Log..................................................................................... 96 15.4. Export Logs.............................................................................................. 96 16. Debug................................................................................................................... 98 16.1. System Log for Debugging....................................................................98 16.2. PCAP for Debugging..................................
E18C Door Phone Administrator Guide 1.Product Overview Akuvox E18C is an Liunx-based with a touch screen. It incorporates audio and video communications, access control, and video surveillance. Its finely-tuned SmartPlus and AI-based communication technology allow featured customization to better suit your operation habit.
E18C Door Phone Administrator Guide 2.Change Log The change log will be updated here along with the changes in new software version. AKUVOX SMART INTERCOM www.akuvox.
E18C Door Phone Administrator Guide 3.Model Specification E18C Model & Feature Display Touch Screen Button Housing Material Relay Out Relay In RS485 PoE Resolution Brightness RAM ROM Card Reader Wi-Fi Bluetooth IP Rating Temperature Detection Face recognition LTE USB 7” IPS √ X Plastic 2 3 √ √ 1024x600 500cd/m2 1GB 8GB 13.56MHz X √ IP65 External SD Card X AKUVOX SMART INTERCOM Optional √ X X www.akuvox.
E18C Door Phone Administrator Guide Wall Mounting Flush Mounting Desk Mounting POE Stand by Power POE Full Load Consumption Power Adapter Standby Power Power Adapter Full Load Consumption Color Option AKUVOX SMART INTERCOM √ √ X 6.0W 11W 5.8W 10.35W Black www.akuvox.
E18C Door Phone Administrator Guide 4.Introduction to Configuration Menu Status: this sections gives you basic information such as product information, Network Information, and account information etc. Account: this section concerns SIP account, SIP server, proxy server, transport protocol type, outbound proximity server. Network: this section mainly deals with DHCP&Static IP setting, and device deployment etc. Intercom: this section covers Intercom call setting, call log etc.
E18C Door Phone Administrator Guide Mode selection : 1. Discovery mode: It is a plug and play configuration mode. Akuvox devices will configure themselves automatically when users power on the devices and connect them to network. It is super time-saving mode and it will greatly bring users convenience by reducing manual operations. This mode requires no prior configurations previously by the administrator. 2. SmartPlus mode: Akuvox SmartPlus is an all-in-one management system.
E18C Door Phone Administrator Guide 5.Access the Device E18C door phoneinal system setting can be either accessed on the device directly or on the device web interface. 5.1. Access the Device Setting on the device If you want to access the device setting to configure and adjust the parameters, you can do it directly on the device. You can Long press any where on the initial screen for approximately five seconds, Enter the default PIN code “admin”, then press Confirm tab. AKUVOX SMART INTERCOM www.
E18C Door Phone Administrator Guide 5.2. Access the Device Setting on the Web Interface You can also enter the device IP address on the web browser, an enter the username and password to log in the device web interface where you can configure and adjust parameter etc. Tip: You can also obtain the device IP address using the Akuvox IP scanner to log in the device web interface. Please refer to the URL below for the IP scanner application: https://knowledge.akuvox.
E18C Door Phone Administrator Guide Note: Google Chrome browser is strongly recommended. The Initial user name and password are “admin” and please be case-sensitive to the user names and passwords entered. AKUVOX SMART INTERCOM www.akuvox.
E18C Door Phone Administrator Guide 6.Time and Language Setting 6.1. Language Setting When you first set up the device, you might need to set the language to your needs, or you can do it later if needed. And the language can either be set up directly on the device or on the device web interface according to your preference. 6.1.1.
E18C Door Phone Administrator Guide 6.1.2. Language Setting on the Device Web Interface. To configure the language on the web interface. Path:Setting >Time/Lang > LCD Language. Parameter Set-up: Type: choose a suitable web language. Normally, English is the default web and LCD language. 6.2. Time Setting Time setting can be set up on the device and on the device web interface in terms of time zone, date and time format etc. 6.2.1.
E18C Door Phone Administrator Guide Parameter Set-up: Automatic Date&Time: Automatic Date&Time is toggled on by default, which allows the date& time to be automatically set up and synchronized with the default time zone and the NTP server (Network Time Protocol). You can also set it up manually by toggling off the switch first then enter the time and date you want before pressing the Save tab for the validation. Date: click on Date to set the date. Time: click on Time to set the time.
E18C Door Phone Administrator Guide Note: When the Automatic Date&Time toggle switch is toggled off then parameters related to NTP server will become not editable. And when the switch is toggled on, then time and date will be denied editing. 6.2.2.Time Setting on the Device Web Interface You can configure time setting on the web interface. Path :Setting > Time/Lang > Time.
E18C Door Phone Administrator Guide Note: When the check box is unticked , the parameters related to NTP server will become uneditable. 6.3. LED Setting 6.3.1. Configure Card Reader LED Setting You can enable or disable the LED lighting on the card reader area as needed on the web interface.
E18C Door Phone Administrator Guide 6.3.2. Configure LED White Light Setting LED White light is used to reinforce the lighting for facial recognition as well as for the QR code access as needed in the dark environment. You can set the white light function properly on the device web interface. Path: Device > Light > White Light. Parameter Set-up: Mode: select “Auto” or “OFF”. If you select “ Auto” then the white light will turn on for 5 minutes for facial recognition and QR code scan.
E18C Door Phone Administrator Guide 6.4. LCD Screen Brightness Setting If you want adjust the screen brightness in order to see the screen at greater ease in an environment with higher light intensity, you need to set up the related parameters. . 6.4.1.LCD Screen Brightness Setting on the Device You can adjust the screen brightness on the device. Path: Display&Sounds > Backlight. 6.4.2.
E18C Door Phone Administrator Guide 6.5. Screen Display configuration E18C door phones allow you to enjoy a variety of screen displays to enrich your visual and operational experience through the customized setting to your preference. 6.5.1.Configure Screensaver Screensaver configuration is for the screen protection when the device goes into idle status. You can make the device to go into idle status for a predefined time span when there is no operation on the device or no one is detected approaching.
E18C Door Phone Administrator Guide Parameter Set-up: Screensaver Mode: move the toggle switch to the right to enable the screen saver function. Screensaver Time：set the screensaver duration after the device goes in to sleep mode. The default setting is 30 min. Sleep: set the screen saver start time range from “10” min. to “ 30” min, for example, if you set it as “ 10 m” then the device will go into screen saver mode in 10 min.
E18C Door Phone Administrator Guide 6.5.4.Customize Screensaver on the Web Interface You can upload and customize screensaver pictures separately or in batch to the device and to the device web interface for publicity purpose or for a greater visual experience.You are allowed to upload a maximum of 5 pictures, and each picture will be displayed in rotation according to the ID order with specific time duration (Time Interval ) you set. You can go to Device > LCD > Upload Screensaver.
E18C Door Phone Administrator Guide 6.5.5.Home Screen Configuration You can change the home screen display through the configuration of tab name and tab arrangement on the device web interface if needed. Path: Device > LCD > Key In Homepage Of The Building Theme. Parameter Set-up: Type: select the tab type corresponding to the index number which indicates the tab position.
E18C Door Phone Administrator Guide 6.6. Volume & Tone Configuration Volume and tone configuration in E18C door phone refers to the Call volume(speaker), Mic volume, prompt volume (eg. open door tone) Moreover, you can upload the tone you like to enrich your personalized user experience. 6.6.1.Volume Configuration You can configure the Mic volume, speaker volume and temper alarm volume according to your need for the intercom-based audio&video communication.
E18C Door Phone Administrator Guide Mic Volume: adjust the microphone volume according to your need. Speaker volume: adjust the loudspeaker volume according to your need. Prompt Volume: adjust the prompt volume, which includes various types of prompt sound for door open success and failure, ringback, and temperature measurement sound etc. 6.6.1.2. Configure Volume on the Web Interface On the web interface, you can set the temper alarm volume, Mic volume, speaker volume, prompt volume.
E18C Door Phone Administrator Guide to your need. The default volume is “8”. 6.6.2.Upload Open Door Tone You can upload the Open Door Tone on the device web interface. Path: Device >Audio > Open Door Tone Setting. 6.6.3. Configure Door Open Prompt Text You can enable or disable the door open prompt to be shown on the device’s screen for door open failure and success. Path: Setting > Door > Door Setting General.
E18C Door Phone Administrator Guide Open Door Failed Text Prompt : Tick the check box if you want to see the prompt words after the door open failure and vice versa. 6.6.4.Configure Hang-up Tone You can customize your call hang-up tone if needed. Path: Device > Audio > Hang Up Tone Setting. Han Up Tone Enabled: tick the checkbox to enable the function. Hang Up Tone Upload: upload the hang-up tone file in .wav format. And the file size shall be less than 200KB.
E18C Door Phone Administrator Guide 7. Network Setting 7.1. Device Network Connection Setting You can configure the default DHCP mode (Dynamic Host Configuration Protocol) and static IP connection. More over, you can set up IP address, Subnet Mask, Default Gateway, and DNS servers. Parameter Set-up: DHCP: select the DHCP mode by moving the toggle switch to the right. DHCP mode is the default network connection.
E18C Door Phone Administrator Guide environment. Default Gateway: set up the correct gateway default gateway according to the IP address of the default gateway. Preferred&Alternate DNS Server: set up preferred or alternate DNS Server (Domain Name Server) according to your actual network environment.
E18C Door Phone Administrator Guide exclusive range of data transmission in the network. Path:Network > Advanced > Local RTP interface. Parameter set-up: Starting RTP Port: enter the Port value in order to establish the start point for the exclusive data transmission range. Max RTP port: enter the Port value in order to establish the end point for the exclusive data transmission range. 7.3.
E18C Door Phone Administrator Guide Server Mode: it is automatically set up according to the actual device connection with a specific server in the network such as SDMC or Cloud and None. None is the default factory setting indicating the device is not in any server type, therefore you are allowed to choose Cloud, SMDC in discovery mode.
E18C Door Phone Administrator Guide Parameter Set-up: UDP Keep Alive Messages: If enabled, the device will send out the massage to the SIP sever so that SIP sever will recognize that the device is in on-line status. UDP Alive Msg Interval: set the message sending time interval from 5-60 seconds, the default is 30 seconds. RPort: enable the Rport when the SIP server is in WAN (Wide Area Network).
E18C Door Phone Administrator Guide 8.Intercom Call Configuration Intercom call in the device can be configured to allow you to perform a variety of customized intercom calls such as IP call and SIP call for different application scenarios. 8.1. IP call & IP Call Configuration IP call can be made directly on the intercom device by entering the IP number on the device. And you can also disable the direct IP call if you allow no IP call to be made on the device. 8.1.1.
E18C Door Phone Administrator Guide 8.1.2.IP Call Configuration You are required to set up a specific port the for the data transmission for the IP calls. Path: Intercom > Basic > Direct IP. Parameter set-up: Enabled : tick the checkbox to enable or disable the direct IP call . For example if you do not allow direct IP call to be made on the device, you can disable the function. Direct IP Port: the direct IP Port is “5060” by default with the port range from 1-65535.
E18C Door Phone Administrator Guide Note: Akuvox currently has its own PBX called My PBX server, and it has also achieved compatibility with third-party PBX, you can refer to the URL below: : https://www.akuvox.com/PartnersTechnology.aspx?ptype=16 8.2.1.SIP Account Registration E18C supports two SIP accounts that can all be registered according to your applications. You can for example, switch between them if any one of the accounts failed and become invalid.
E18C Door Phone Administrator Guide User Name: enter the user name obtained from SIP account administrator. Password: enter the password obtained from the SIP account administrator. Server IP: enter the SIP server address for the SIP account selected. Server port: enter the SIP server port for communication. The SIP port is “5060” by default. 8.2.1.2. Configure SIP Account on the Web Interface To configure the configuration on the web interface, you go to Basic > SIP Account interface.
E18C Door Phone Administrator Guide Account Enabled: tick the checkbox to enable or disable registered SIP account. Display Name: configure the name, for example the device’s name to be be shown on the device being called to. You can fill in 63 bytes of characters in length maximum Display Label: configure the device label to be shown on the device screen.
E18C Door Phone Administrator Guide Parameter Set-up: Server Address ( preferred SIP server) : enter the primary server IP address number or its URL. Server Address ( alternate SIP server): enter the backup SIP server IP address or its URL. SIP Server Port: set up SIP server port for data transmission. Registration Period: set up SIP account registration time pan. SIP re-registration will start automatically if the account registration fails during the registration time span.
E18C Door Phone Administrator Guide via port-based data transmission. Path: Account > Basic > Outbound Proxy Server. Parameter Set-up: Outbound Enabled : tick the checkbox to enable or disablethe outbound proxy server. Preferred Server IP: enter the SIP address of the outbound proxy server. Port: enter the Port number for establish call session via the outbound proxy server Alternate Server IP: set up Backup Server IP for the back up outbound proxy server.
E18C Door Phone Administrator Guide Parameter Set-up: UDP: select “UDP” for unreliable but very efficient transport layer protocol. UDP is the default transport protocol. TCP: select “TCP” for Reliable but less-efficient transport layer protocol. TLS: select “TLS” for Secured and Reliable transport layer protocol. DNS-SRV: select “DNS-SRV” to obtain DNS record for specifying the location of services. And SRV not only records the server address but also the server port.
E18C Door Phone Administrator Guide You can replace the long SIP/IP number with the short number on the device. Path: Replace Rule > Add Replace Rule. Parameter Set-up: Account: select the account to which you want to apply dial number replacement. The account is “Auto” by default ( to dial out from the account in which the dial number has been registered). You can select either account 1 or account 2 from which the number can be dial out.
E18C Door Phone Administrator Guide 8.4. Call Auto-answer Configuration Auto-answer is a function that allows you to answer the incoming call without picking up the phone. When auto-answer is enabled, the incoming call will be answered automatically based on the answering timing you defined. Configure auto-answer function Path: Intercom > Call Feature > Auto Answer. Enable Auto-answer mode Path: Account > Advanced > Call.
E18C Door Phone Administrator Guide Parameter Set-up: Auto Answer: tick the checkbox to enable the auto-answer function. Auto Answer Delay: set up the delay time (from 0-5 sec.) before the call an be answered automatically. For example, if you set the delay time as 1 second, then the call will be answered in 1 second automatically. Auto Answer Mode: set up the “Video” or “ Audio mode” you preferred for the automatic call answering. 8.5. Call Settings 8.5.1.
E18C Door Phone Administrator Guide Note: Max call time of device is also related with max call time of SIP server. If using SIP account to make a call, please pay attention to the max call time of SIP server. If the max call time of SIP server is shorter than the max call time of device , the shorter one is available. 8.5.2.Maximum Dial Duration Setting Maximum Dial duration is consisted of Maximum dial-in time duration and the maximum dial-out time.
E18C Door Phone Administrator Guide in 60 seconds. 60 seconds is the dial in time duration by default. Dial Out Time: enter the dial in time duration for your door phone (ranging from 5-120 sec.) for example, if you set the dial out time duration is 60 seconds in your door phone, then the door phone will hang out the call it dialed out automatically if the call is not answered by the device being called to. Note: Max dial time of device is also related with max dial time of SIP server.
E18C Door Phone Administrator Guide Please refers to the bandwidth consumption and sample rate for the four types of codecs below: Codec Type Bandwidth Sample Rate Consumption PCMA 64 kbit/s 8kHZ PCMU 64 kbit/s 8kHZ G729 8 kbit/s 8kHZ G722 64 kbit/s 16kHZ 8.5.3.2. Configure Video Codec This series support H.264 codec that provides a better video quality at much lower bit rate with different video quality and payload. Path ： Account > Advanced > Video Codecs.
E18C Door Phone Administrator Guide Name: Check to select the H264 video codec format for the door phone video stream. H264 is the video codec by default. Resolution: select the code resolution for the video quality among four options:”QCIF”, “CIF”, “VGA”, “4CIF” and “720P” according to your actual network environment. The default code resolution is 4CIF. Bitrate: select the video stream bit rate (ranging from 320-2048).
E18C Door Phone Administrator Guide transmission type of the third party device to be matched with as the party for receiving signal data. How to Notify DTMF：select among four types: “Disable” “ DTMF” “DTMF-Relay” “Telephone-Event” according to the specific type adopted by the third party device. You are required to set it up only when the third party device to be matched with adopts “Info” mode.
E18C Door Phone Administrator Guide 9.Phone Book Configuration 9.1. Phone Book Configuration on the Device You can configure the contacts list in terms of adding and modifying contact groups or contacts on the device directly.
E18C Door Phone Administrator Guide 9.2. Phone Book Configuration on the Web Interface 9.2.1.Manage Contact Groups on the Web Interface You can configure contact and contact groups by adding and editing them on the web interface Path: Access Control > User> Group . 9.2.2. Contact List Configuration on the Web Interface Contact can also be configured on the web interface where you can also upload the contact pictures if needed. To configure the configuration on the web Tenants > Tenants List interface. 9.
E18C Door Phone Administrator Guide Tenants List > Tenants List Setting. Parameter Set-up: Show Tenants of Local Group Enabled: tick or untick the check box to control the display the of the group label. If you untick the check box, then only the group tab will be displayed while the contact tab will be concealed and vice versa. Show Cloud Tenants Enabled: tick the check box to show the cloud tenants in the tenants list. And when you untick the check box, the cloud tenants will be concealed.
E18C Door Phone Administrator Guide 10. Relay Switch Setting 10.1.Relay Switch Setting You can unlock the door via DTMF code during the call. To do so, you are required to set up DTMF code along with relays. Path: Access Control > Relay > Relay. Parameter Set-up: Trigger Delay (Sec): set the relay trigger delay timing (Ranging from 1-10 Sec.) For example, if you set the delay time as “5” sec. then the relay will not triggered until 5 seconds after you press “unlock “ tab.
E18C Door Phone Administrator Guide DTMP Mode is set as 3-digits. Relay Status: relay status is low by default which means normally closed(NC) If the relay status is high, then it is in Normally Open status(NO). Relay Name: name the relay switch according to your need. For example you can name the relay switch according to where the relay switch is located for the convenience.
E18C Door Phone Administrator Guide Mode: select DTMF type among five options: “ Inband”, “ RFC2833”, “ Info+Inband” and “Info+RFC2833” according to you need. DTMF Code Transport format: select among four options: “Disable” “ DTMF” “DTMF-Relay” “Telephone-Event” according to your need. Payload: select the payload 96-127 for data transmission identification. The default payload is 101. Note: Please refer to the chapter Configure DTMF Data Transmission for the specific DTMF code setting.
E18C Door Phone Administrator Guide the door access control. Path: Access Control > Web Relay Parameter Set-up: Type: select among three options “Disabled” “WebRelay” and “Both”. Select “WebRelay” to enable the web relay. Select “Disable” to disable the web relay. Select “Both” to enable both local relay and web relay. IP Address: enter the we relay IP address provided by the web relay manufacturer. User Name: enter the User name provided by the web relay manufacturer.
E18C Door Phone Administrator Guide http://admin:admin@192.168.1.2/state.xml?relayState=2. 10.3.2. Configure Web Relay on the Device After the web relay actions is entered on the web interface, you can now select the specific number of the web relay actions to be carried for the specific resident you added for the door unlock. Path: User > User List 10.4.
E18C Door Phone Administrator Guide After the relay schedule is created, you can select the relay schedule and select the specific relay to which you want to apply the schedule. Path:Access control > Relay > Relay Schedule. Note: You can refer to the chapter 11.
E18C Door Phone Administrator Guide 11. Door Access Schedule Management You are required to configure and make schedule for the user-based door access via RF card, Private PIN and Facial recognition. 11.1. Configure Door Access Schedule You can create door access schedules so that they can be later conveniently applied to the door access control intended for individual user or a group of users created. More over, you can edit your door access schedule if needed.
E18C Door Phone Administrator Guide Name: enter the daily schedule name. Mode: select daily schedule. Date Time:Set up the time schedule for the validity of the door access during a day. To create a weekly schedule, you can do as follows: Parameter Setup: Name: enter the schedule name. Mode: select daily schedule. Day of Week: Select the day (s) on which door access can be valid on a weekly basis. Date Time:Set up the time schedule for the validity of the door access during a day.
E18C Door Phone Administrator Guide Parameter Setup: Name: enter the schedule name. Mode: select Normal schedule. Date Range: Set the data range of the validity of the door access. Day of Week: Select the day (s) on which door access can be valid on a weekly basis. Date Time:Set up the time schedule for the validity of the door access during a day. 11.1.2. Create Door Access Schedule on the Device. You can also create door access schedule on the device. Path: Schedule > Add Schedule.
E18C Door Phone Administrator Guide 11.1.3. Import and Export Door Access Schedule In addition to creating door access schedule separately, you can also conveniently import or export the schedules in order to maximize your door access schedule management efficiency. Path: Access Control > Schedule. Note: It only supports .xml format file for importing and exporting the schedule.
E18C Door Phone Administrator Guide 11.1.4. Edit the Door Access Schedule 11.1.4.1. Edit the Door Access Schedule on the Web Interface If you want to edit or delete your door access schedule you created, you can edit or delete the configured schedule separately or in batch on the web interface. Path: Access Control > Schedule 11.1.4.2. Edit the Door Access Schedule on the Device You can also edit or delete the door access schedule on the device. Path: Schedule > Schedule.
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E18C Door Phone Administrator Guide 12. Door Unlock Configuration E18C offers you three types of door access via PIN code, NFC, RF card and Facial recognition. You can configure them on the device and web interface. More over, you can import or exporting the configured files to maximize your RF card configuration efficiency. 12.1.Configure PIN Code for Door Unlock You can create and modify both public PIN code and private PIN code for the door access on E18C door phone. 12.1.1.
E18C Door Phone Administrator Guide Note: Public PIN code will not valid until the function is turned on. Note: APT+PIN can only be applicable when the device is added to the Akuvox SmartPlus. 12.1.2. Configure Private PIN Code on the Device You can configure door access by Private PIN code for the resident on the device by entering the user’s name and the PIN code for the door access.
E18C Door Phone Administrator Guide 12.1.3. Configure Private PIN Code on the Web Interface On the web interface, you can not only set up PIN code, but also set and select the door access schedule that you created for the validity of the PIN Code access during a certain time span you scheduled. In addition, you can set the limit for the total number of valid PIN code door access.Path: Access Control > User.
E18C Door Phone Administrator Guide Parameter Set-up: User ID: enter user’s ID. Name:enter the user name ( resident’s name). Code: enter the user’s private PIN . After user information and PIN code is entered, you can start configuring the private PIN code for the door access. Parameter Set-up: Relay: select the relay for the door unlock for the user. Floor NO: enter the resident’s floor number.
E18C Door Phone Administrator Guide Note: This step is applicable to door access by RF card and facial recognition credentials as they are identical in configuration. 12.1.4. Configure Private PIN Access Mode E18C offers you two types of access modes for private PIN code access, namely “ PIN” and “ APT#+PIN”. Path: Access Control > PIN Setting > Private PIN Parameter Set-up: Authorization Mode: select access mode between “ PIN” and “APT#+PIN”.
E18C Door Phone Administrator Guide You can tap the RF card on the reader and click obtain to add RF card for the user. Path: Access Control > User > RF Card Note: Please refer to PIN code access schedule selection for the RF card user(s)-specific door access. Note: RF card with 13.56 MHz and 125 KHz can be applicable to the door phone for the door access. 12.2.1.1.
E18C Door Phone Administrator Guide Parameter Set-up: IC/ID Card Display Mode: select the card format for the ID Card for the door access among five format options: 8H10D; 6H3D5D(W26); 6H8D; 8HN; 8HR. The card code format is 8HN by default in the door phone. 12.2.2. Configure Facial Recognition for Door Unlock 12.2.2.1.
E18C Door Phone Administrator Guide 12.2.2.2. Configure Facial Recognition on Web Interface You can import the face data to the device on the web interface. Path: Access Control > User > Face. Parameter Set-up: Status: It will show “Registered” when the picture uploaded conforms to the format and standard otherwise it would show “ Unregistered” as the default. However, the status will be changed back to “Unregistered” if the picture uploaded is cleared when you press the Reset tab.
E18C Door Phone Administrator Guide are large in number. Path: Access Control > User > User. Note: Configured file for facial recognition and the other types of configured door access file are separated with different file forms. 12.4.Edit the User(s)-specific door access data You can search user(s)-specific door access and edit the door access data on the web interface. Path:Access Control > User > User.
E18C Door Phone Administrator Guide 12.4.1. Unlock by QR Code QR code is another option for door unlock. You need enable the QR code function before you can gain door unlock via QR code. Path:Access Control > Relay > Open Relay via QR Code. Note: The function should work with Akuvox cloud. For more information, please contact Akuvox technical team. 12.4.2. Unlock by Bluetooth You can also gain the door access by mobile phone with Bluetooth which is used together with Akuvox SmartPlus.
E18C Door Phone Administrator Guide Enabled: enable or disable the Bluetooth function. Bluetooth is turned off by default. Rssi Threshold: select the signal receiving strength from -85~-50db in absolute terms. The higher value it is, the greater strength it has. The default value is 72db in absolute terms. Open Door Interval: select the time interval between the every two Bluetooth door accesses. 12.4.3.
E18C Door Phone Administrator Guide Parameter Set-up: Enable: enable the HTTP command unlock function by clicking on Enable field. User Name: enter the user name of the device web interface, for example “Admin”. Password: enter the password for the HTTP command. For example : “12345”. Please refer to the following example: http://192.168.35.
E18C Door Phone Administrator Guide Parameter Set-up: Trigger Electrical Level: select the trigger electrical level options between “High” and “Low” according to the actual operation on the exit button. Action to Execute: select the method to carry out the action among four options: FTP, Email, HTTP, TFTP. Http URL: enter the URL if you select the HTTP to carry out the action. Action Delay: set up the delay time when the action is carried out.
E18C Door Phone Administrator Guide Parameter Set-up: Reception Enabled: Tick the check box to enable the function. Name: enter the name for the Reception icon on the home screen. Number: enter the SIP/IP number to be called to after pressing the Reception icon for the door access. 12.4.7.
E18C Door Phone Administrator Guide of the function etc. Path:Access Control > Body Temperature > Measuring Body Temperature. Parameter set-up: Mode: select either “Disabled” Mode “Wrist” or “Forehead” Mode for temperature measurement according to your need. The device can be installed with digital forehead and wrist temperature detector therefore you are required to set the mode properly according to your application. Mask Detection: select ” Disable” if you want to turn off the mask detection.
E18C Door Phone Administrator Guide temperature, then any body temperature measured higher than 37.3 degree Celsius will be deemed as abnormal temperature, while the temperature lower than 34 degree Celsius will be deemed as low body temperature. Low Temperature: set the low temperature. Action For Abnormal Body Temperature: Action For Low Body Temperature: Action to Execute: check the box to enable or disable the SIP/IP Call.
E18C Door Phone Administrator Guide 13. Security 13.1.Tamper Alarm Setting Tamper alarm function serves as a protection against any unauthorized removal of the devices by triggering off the temper alarm on the device. Path: Security > Basic > Temper Alarm. Parameter Set-up: Enable: tick the check box to enable the temper alarm function. When the temper alarm goes off , you can press the Disarm tab beside the check box to clear the alarm.
E18C Door Phone Administrator Guide 13.2.Voice Encryption SRTP(Secure Real-time Transport Protocol) is a protocol defined on the basis of Real-time Transport Protocol. The data of the transmission protocol provides encryption, message authentication, integrity assurance and replay protection. Path: Account > Advanced > Encryption interface Parameter Set-up: Voice Encryption(SRTP): choose Disabled, Optional or Compulsory for SRTP.
E18C Door Phone Administrator Guide Parameter Set-up: Motion Detection Options: tick the check box to enable the motion detection function. Action to Execute: select the action to be executed ( FTP、TFTP 、Email 、 HTTP、SIP Call) after motion detection is triggered. HTTP URL: enter the HTTP URL command which will be sent to the designated server for certain action. Time Interval: set the time interval in the same away as you do on the device.
E18C Door Phone Administrator Guide 13.3.2. Configure Motion Detection on the Device You can turn on the motion detection and set up the motion detection interval on the device. Path: Advanced > Surveillance >Motion. 13.4.Security Notification Setting Security notification can be initiated as an action when the motion detection is triggered. And the security notification can be made via Email, FTP server, TFTP server, and SIP call. 13.4.1.
E18C Door Phone Administrator Guide Parameter set-up: Sender’s Email Name: enter the name of the email sender. Sender's email address: enter the sender’s email address from which the email notification will be sent out. Receiver's email address: enter the receiver’s email address. Receiver’s Email Name: enter the the name of the email receiver. SMTP server address:enter the SMTP server address of the sender. Port: enter the port number from which the email is sent out.
E18C Door Phone Administrator Guide Email content: compile the emails contents according to your need. Email Test: click to test if the email can be sent and received. 13.4.2. FTP Notification setting If you want to receive the security notification via FTP, you can configure the FTP notification on the web interface properly. Path:Setting > Action > FTP Notification. Parameter set-up: FTP server: enter the address (URL) of the FTP server for the FTP notification.
E18C Door Phone Administrator Guide If you want to receive the security notification via TFTP, you can configure the FTP notification on the web interface properly. Path:Setting > Action > TFTP Notification. Parameter set-up: TFTP Server: enter the address (URL) of the TFTP server for the TFTP notification 13.4.4. SIP Call Notification If you want to receive the security notification via SIP call, you can configure the FTP notification on the web interface properly.
E18C Door Phone Administrator Guide To configure the web interface time-out, you can do as follows: Parameter Setup: Session Time Out Value: set the automatic web interface logout timing ranging from 60 seconds to 14400 seconds. The default value is 300.
E18C Door Phone Administrator Guide 14. Monitor and Image 14.1.Mjpeg Image Capturing E18C allow you to capture the Mjpeg format monitoring image if needed. You can enable the Mjpeg function and set the image quality on the web interface. Path: Surveillance > MJPEG > Mjpeg Server Parameter Set-up: Enabled: Tick the check box to enable or disable the Mjpeg service.
E18C Door Phone Administrator Guide You can also enable the the MJPEG server on the device directly. Path: Advanced > Surveillance > MJPEG server. 14.2.Live Stream If you want to check the real-time video from the E18C, you can go to the the device web interface to obtain the real-time video or you can also enter the correct URL on the we browser to obtain it directly. Path:Surveillance > Live Stream.
E18C Door Phone Administrator Guide Note: You can also enter the correct URL (http://IP_address:8080/video.cgi) on the web browser if you want to obtain the real-time video directly without going to the web interface.
E18C Door Phone Administrator Guide 14.3.RTSP Stream Monitoring E18C supports RTSP stream that allows intercom devices such as indoor monitor or the monitoring unit from the third party to monitor or obtain the the real time audio/ video (RTSP stream) from the door phone using the correct URL. 14.3.1. RTSP Basic Setting You are required to set up RTSP function in terms of RTSP Authorization, authentication and password etc., before you are able to use the function.
E18C Door Phone Administrator Guide User Name: enter the name used for RTSP authorization. Password: enter the password for RTSP authorization. You can also enable the RTSP function on the device directly. Path: Advanced > Surveillance > RTSP Server. 14.3.2. RTSP Stream Setting You can select the video codec format for the RTSP stream for the monitoring and you can also configure video resolution and bit-rate etc. based on your actual network environment. Path:Surveillance > RTSP > H.
E18C Door Phone Administrator Guide Parameter Set-up: Video Resolution: select video resolutions among seven options: “QCIF”, “QVGA”,”CIF”,”VGA”,”4CIF”,”720P,””1080P”. The default video resolution is “720P. and the video from the door phone might not be able to be shown in the indoor monitor if the resolution is set higher than “720P”. Video Framerate: “25fps” is the video frame rate by default.
E18C Door Phone Administrator Guide Note: E18 series supports two video stream channels for H.264 codec video stream. 14.4. ONVIF Real-time video from the E18C camera can be searched and obtained by the Akuvox indoor monitor or by the third party devices such as NVR (Network Video Recorder) you can configure the ONVIF function in the door phone so that other device will be able to see the video from the door phone. Path: Surveillance > ONVIF > Basic Setting.
E18C Door Phone Administrator Guide Note: Fill in the specific IP address of the door phone in the URL.
E18C Door Phone Administrator Guide 15. Logs 15.1. Call Logs If you want to check on the calls inclusive of the dial-out calls , received calls and missed calls in a certain period of time, you can check and search the call log on the device web interface and export the call log from the device if needed. Path:Intercom > Call Log Parameter Set-up: Call History: select call history among four options: “All”, “Dialed” “ Received” “ Missed” for the specific type of call log to be displayed. 15.2.
E18C Door Phone Administrator Guide check the door logs on the device web interface. Path: Access Control > Door Log. Parameter Set-up: Save Door Log Enabled: Tick the check box to turn on or turn off the door log function. Save Picture Enabled: enable it if you want to save the door open snapshot captured. Export Picture Enabled: enable it if you want export the door log with snapshot picture captured.
E18C Door Phone Administrator Guide 15.3.Temperature Log If you want to search and check on temperature log, you can search and check the logs on the device web interface. Path: Access Control > Temperature Log Parameter Set-up: Save Door Log Enabled: Tick the check box to turn on or turn off the temperature Log Save Picture Enabled: enable it if you want to save the temperature measuring snapshot.
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E18C Door Phone Administrator Guide 16. Debug 16.1.System Log for Debugging System log in the door phone can be used for debugging purpose. If you want to export the system out to a local PC or to a remote server for debugging , you can set up the function on the web interface. Path: Upgrade >Diagnosis > System Log. Parameter Set-up: LogLevel: select log levels from 1 to 7 levels. You will be instructed by Akuvox technical staff about the specific log level to be entered for debugging purpose.
E18C Door Phone Administrator Guide 16.2.PCAP for Debugging PCAP in E18C is used to capture the data package going in and out of the devices for debugging and troubleshooting purpose. You can set up the PCAP on the device web interface properly before using it. Path: Upgrade >Diagnosis > PCAP. Parameter Set-up: Specific Port: select the specific ports from 1-65535 so that only the data packet from the specific port can be captured. You can leave the field blank by default.
E18C Door Phone Administrator Guide acts as a SIP service provider for the specific user (device). You can customize user agent field in the SIP message. if user agent is set to specific value, users can see the information from PCAP. If user agent is blank, by default, users can see the company name “Akuvox”, model number and firmware version from PCAP. Path: Account > Advanced > User Agent interface. Parameter Set-up: User Agent: support to enter another specific value, Akuvox is by default.
E18C Door Phone Administrator Guide 17. Firmware Upgrade E18C can be upgraded on the device and on the device web interface. Upgrade the device on the web interface Path: Upgrade > Basic. Upgrade the device on the device Path:Advanced > Upgrade.
E18C Door Phone Administrator Guide Note: When you insert the SD card, you are required to add a .rom file at the root directory and change the file name to update.com.
E18C Door Phone Administrator Guide 18. Backup Configuration files and device data can be imported to or exported out of the device to your local PC on the device web interface if needed. Back up data on the web interface Path: Upgrade > Diagnosis > Others Back up data on the device You need to insert the SD card to the device for the backup. Path: Advanced > Backup&Restore Parameter Set-up: Backup Options: select “ Only User Data” or “All Data” which is the default setting.
E18C Door Phone Administrator Guide Note: SDHC and SDXC SD card with FAT32 format are supported.
E18C Door Phone Administrator Guide 19. Auto-provisioning Configurations and upgrading on E18C can be done on the web interface via one-time auto-provisioning and scheduled auto- provisioning via configuration files, thus saving you from setting up configuration needed one by one manually on the door phone. 19.1. Configuration Files for Auto-provisioning Configuration files have two formats for the auto-provisioning.
E18C Door Phone Administrator Guide 19.2.AutoP Schedule Akuvox provides you with different Autop methods that enable the door phone to perform provisioning for itself in a specific time according to your schedule. Path: Upgrade > Advanced > Automatic Autop. Parameter Set-up: Power On: select “Power on”, if you want the device to perform Autop every time it boots up. Repeatedly: select “ Repeatedly”, if you want the device to perform autop according to the schedule you set up.
E18C Door Phone Administrator Guide 19.4.DHCP Provisioning Configuration Auto-provisioning URL can also be obtained using DHCP option which allows device to send a request to a DHCP server for a specific DHCP option code. If you wan to use Custom Option as defined by users with option code range from 128-255), you are required to configure DHCP Custom Option on the web interface. Path: Upgrade > Advanced > DHCP Option. Note: The custom Option type must be a string. The value is the URL of TFTP server.
E18C Door Phone Administrator Guide Parameter set-up: Custom Option: enter the DHCP code that matched with corresponding URL so that device will find the configuration file server for the configuration or upgrading. DHCP Option 66: If none of the above is set, the device will automatically use DHCP Option 66 for getting the upgrade server URL. This is done within the software and the user does not need to specify this.
E18C Door Phone Administrator Guide protocols that can be used for upgrading the device firmware and configuration. Path:Upgrade > Advanced > Automatic Autop. Parameter set-up: URL: set up tftp，http，https，ftp server address for the provisioning. User Name: set up a user name if the server needs an user name to be accessed to otherwise leave it blank. Password: set up a password if the server needs a password to be accessed to otherwise leave it blank.
E18C Door Phone Administrator Guide Note: Server Address format: TFTP: tftp://192.168.0.19/ FTP: ftp://192.168.0.19/ (allows anonymous login) ftp://username:password@192.168.0.19/(requires a user name and password) HTTP: http://192.168.0.19/ (use the default port 80) http://192.168.0.19:8080/ (use other ports, such as 8080) HTTPS: https://192.168.0.19/ (use the default port 443) Tip: Akuvox do not provide user specified server. Please prepare TFTP/FTP/HTTP/HTTPS server by yourself.
E18C Door Phone Administrator Guide 20. Integration with Third Party Device 20.1.Integration via Wiegand The door phone Wiegand interface is used to connect the door phone to the third party devices for the data transmission via weigand protocol. If you want to integrate the E18C door phone with the third party devices via Wiegand, you can configure the Wiegand on the web interface. Path: Device > Wiegand > Wiegand.
E18C Door Phone Administrator Guide between “ Normal” and “Reversed” if you select “ Reversed” then the input card number will be reversed an vice versa. Wiegand Output CRC: Tick to enable the parity check function to ensure that signal-based data can be transmitted correctly according to the established data transmission format. 20.2. Integration via RS485 RS485 is a physical interface used for two way data transmission between the two device.
E18C Door Phone Administrator Guide 20.3. OSDP Setting OSDP (Open Supervised Device Protocol ) is standard for access control communications designed to achieve two way communication among the devices over networks. If you choose OSDP integration mode, you can not only check for OSDP status but also obtain the authentication from the third party devices for various applications such as door access etc. Path:Device > RS485 > OSDP Advance Setting.
E18C Door Phone Administrator Guide HTTP API function on the web interface. Path: Security > HTTP API. Parameter Set-up: HTTP API Enable enable or disable the HTTP API function for the third party integration. For example, if the function is disabled any request to initiate the integration will be denied and be returned HTTP 403 forbidden status.
E18C Door Phone Administrator Guide NO. Authorization Description Mode 1 2 3 4 5 6 None Normal WhiteList Basic Digest Token No authentication is required for HTTP API as it is only used for demo testing. This mode is used by Akuvox developer only. If this mode is selected, you are only required to fill in the IP address of the third party device for the authentication. The whitelist is suitable for operation in the LAN.
E18C Door Phone Administrator Guide 20.5.Power Output Control E18C can serve as a power supply for the external relays. Path: Access Control > Relay >12V Power Output. Parameter Set-up: Relay ID: Select the relay to be powered by E18C. 12V Power Output: select Disabled to disable the power output function; select Always to enable the access controller to provide continuous power to the third party device.
E18C Door Phone Administrator Guide 21. Password Modification On the device web interface, you can set and change both the System PIN Code for accessing the device setting and login password for accessing the web interface. In addition, you can also select the user role when setting passwords. Set and change web interface login password. Path:Security > Basic > Web Password Modify. Set and change system PIN code. Path:Security > Basic > Web Password Modify.
E18C Door Phone Administrator Guide 22. System Reboot&Reset 22.1.Reboot If you want to restart the device, you can operate it on the device web interface as well. More over, you can set up schedule for the device to be restarted. Path: Upgrade > Basic To set up the device restart schedule, you can go to : Upgrade > Advanced > Reboot Schedule.
E18C Door Phone Administrator Guide 22.2.Reset You can reset the device to the factor setting and reset the device configuration to the default configuration setting on the device and on the device web interface. To Reset the device on the device web interface Path: Upgrade > Basic To Reset the device on the device Path: Advanced > Reset.
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E18C Door Phone Administrator Guide 23.
E18C Door Phone Administrator Guide PCMA: Pulse Code Modulation A-Law PCMU: Pulse Code Modulation µ-Law PCAP: Packet Capture PNP: Plug and Play RFID: Radio Frequency Identification RTP: Real-time Transport Protocol RTSP: Real Time Streaming Protocol MPEG: Moving Picture Experts Group MWI: Message Waiting Indicator NO: Normal Opened NC: Normal Connected NTP: Network Time Protocol NAT: Network Address Translation NVR: Network Video Recorder ONVIF: Open Network Video Interface Forum SIP: Session Initiation Pr
E18C Door Phone Administrator Guide 24. FAQ Q1: How to obtain IP address of R2X A1: ✔ For devices with single button - E21/ R20/ R23/ R26: While E21/ R20/ R23/ R26 power up normally, hold the call button for 5 seconds after the statue LED turns blue and it will enter into IP announcement mode. In announcement mode, the IP address will be announced repeatedly. Press call button again to quit the announcement mode.
E18C Door Phone Administrator Guide Q4: Do Akuvox devices support Modbus protocol? A4: No. Q5：Failure in importing the R29 face data to another R29 using the exported face data . A5：Please confirm the following steps： The import format is zip; 1. After you export , you need to unzip the .tgz folder , then make the unziped folrder into .zip again. Q55: Which version of ONVIF does R20 and R29 support? A55: Onvif 18.
E18C Door Phone Administrator Guide Firmware Version The firmware is different between hardware version1 and hardware version 2. Go to Web-Status -Firmware Version. 20.X.X.X is hardware version 1. 220.X.X.X is hardware version 2. Hardware version The firmware is different between hardware version1 and hardware version 2. Go to Web-Status -Firmware Version. If the hardware version is 220.x, then the device is hardware version 2.
E18C Door Phone Administrator Guide 25. Contact Us For more information about the product, please visit us at www.akuvox.com or feel free to contact us by Sales email: sales@akuvox.com Technical support email: support@akuvox.com Telephone: +86-592-2133061 ext.7694/8162 We highly appreciate your feedback about our products.
