E11R Door Phone Admin Guide
About This Manual Thank you for choosing Akuvox’s E11R door phone. This manual is intended for end users, who need to properly configure the door phone. This manualis applicable to 111.31.XXX.XXX version, and it provides an overview of the most essential functions and features of the product. Please visit Akuvox forum or consult technical support for any new information or latest firmware. Note: Please refer to universal abbreviation form in the end of manual when meet any abbreviation letter.
Content 1. Product Overview ........................................................................................................................................................................... 1 1.1. Product Description ................................................................................................................................................................. 1 1.2. Connector Introduction .............................................................................................
3.3. Phone Configuration ............................................................................................................................................................... 7 3.3.1. Language ....................................................................................................................................................................... 7 3.3.2. Network Setting ....................................................................................................................
3.6.2. Unlock via DTMF code................................................................................................................................................. 18 3.6.3. Unlock via RF Card(Optional) ...................................................................................................................................... 18 3.6.4. Unlock via HTTP command ...................................................................................................................................
4.2.6. Encryption .................................................................................................................................................................... 28 4.2.7. NAT .............................................................................................................................................................................. 28 4.2.8. User Agent .......................................................................................................................
E11R Admin Guide 1. Product Overview 1.1. Product Description Akuvox E11R is a SIP-compliant, hands-free one button video outdoor phone. It can be connected with Akuvox indoor monitors for remote access controlling and monitoring. Users can communicate with visitors via audio and video calls, and unlock the door if theyneed. Users can also use RFID cards to unlock the door.It is applicable in villas, offices and so on. Figure 1.
E11R Admin Guide 1.2. Connector Introduction Ethernet(POE): Ethernet (POE) connector which can provide both power and network connection. 12V/GND: External power supply terminal if POE connector is not Figure 1.2.1 Connector Introduction available. WG_D0/WG_D1: Wiegand terminal. DOORA/B: Trigger signal input terminal. RelayA/B (NO/COM/NC):Relay control terminal. Note: The general door phone interface diagram is only for reference. Figure 1.
E11R Admin Guide 1.3.
E11R Admin Guide 2. Daily Use 2.1. Making a Call Press the call button to call out the predefined number or IP address and if LED turns green, it means the call has been answered. 2.2. Receiving a Call Users can use IP phone or indoor monitor to call E11R and E11Rwill answer it automatically by default. If auto answer is disabled, pressing call button to answer the incoming call.
E11R Admin Guide 2.3. Unlock 2.3.1. Unlock by RF Card Place the predefined user cards in RFID card reader to unlock. Under normal conditions, E11R will announce “The door is now opened”. Both 13.56MHz and 125KHz RFID cards are supported on E11R. 2.3.2. Unlock by DTMF Codes Users can press the predefined DTMF code from an answer unit to remotely unlock the door during the call. Users will also hear “The door is now opened.
E11R Admin Guide 3. Basic Features 3.1. Access the website setting 3.1.1. IP Announcement While E11R starts up normally, hold the call button for several seconds after the Status LED turns blue, voice system will enter IP announcement mode. In IP announcement mode, the IP address will be announced periodically and “IP 0.0.0.0” would be announced if no IP address is gained. Press Call Button again to quit the announcement mode. 3.1.2.
E11R Admin Guide User Name:admin Password:admin Note: The recommended browser is Google Chrome. 3.2. Password Modification 3.2.1. Modify the web password Go to Security - Basic to modify password for webpage. To modify password for“admin” or “user” account. Figure 3.2.1Modify the web password 3.3. Phone Configuration 3.3.1. Language Go to Phone-Time/Lang to select language for webpage. Figure 3.3.
E11R Admin Guide 3.3.2. Network Setting Go to Network-Basic, dynamically or statically to obtain address. 3.3.2.1. DHCP E11R uses DHCP by default, it will get IP address, Subnet Mask, Figure 3.3.2.1DHCP mode Default Gateway and DNS server address from DHCP server automatically. 3.3.2.2. Static IP If selected, you could manually set IP address, Subnet Mask, Default Gateway and DNS server. The figure 3.3.2.2 shows static IP setting. Figure 3.3.2.
E11R Admin Guide 3.3.3. Sound Go to Phone-Voiceto configure volume and upload tone file. Mic Volume:To configure microphone volume. Speaker Volume:To configure speaker volume. Open Door Warning: Disable it, and users will not hear the prompt voice when the door is opened. IP Announcement: To configure the valid time when IP Announcement is available and the loop time of IP Announcement. RingBack Upload: To upload the ring back tone by users themselves.
E11R Admin Guide 3.3.4. Chime bell The chime bell is used to amplify the ringtone volume and help users not miss the call. Go to Web-Intercom-Basic-Chime Bell to configure it. Figure 3.3.4-Chime bell Choose Relay A or Relay B then when the relay is triggered, the bell will ring with the call established for better sound amplification. 3.4. Intercom Call 3.4.1. Direct IP Call Figure 3.4.1-1 Direct IP call Go to Phone - Call Feature to enable the direct IP call for door phones first.
E11R Admin Guide After all, press the push button to make direct IP call. 3.4.2. SIP Call SIP callswhich use SIP numbers to make or receive calls should be supported by SIP server. Users need to register accounts and fill SIP feature parameters before using it. Go to Account - Basic to configure SIP account and SIP server for door phones first. 3.4.2.1. SIP Account Status: To display register result. Account: To switch the account to be configured. E11R supports 2 SIP accounts.
E11R Admin Guide displaying. Register Name: To enter extension number which users want and the number is allocated by SIP server. User Name: To enter user name of the extension. Password: To enter password for the extension. SIP Server 1&2 Server IP 1: To enter SIP server’s IP address or URL. Server IP 2: To display and configure secondary SIP server settings. This is for redundancy, if registering to primary SIP server Figure 3.4.2.
E11R Admin Guide messages and route them to the designated SIP server. 3.4.2.3. Transport Type To display and configure transport type for SIP message. There are 4 transport types in total. UDP: UDP is an unreliable but very efficient transport layer protocol. TCP: Reliable but less-efficient transport layer protocol. TLS: Secured and reliable transport layer protocol. DNS-SRV: DNS record for specifying the location of services. 3.4.2.4. Figure 3.4.2.
E11R Admin Guide 3.4.3. .Auto Answer Figure 3.4.3-1 Auto answer for sip calls Go to Account - Advanced to enable auto answer feature for SIP Figure 3.4.3-2 Auto answer for direct IP calls calls. Go to Phone - Call Feature to enable auto answer feature for direct IP calls. Auto Answer Delay: To configure delay time before an incoming call is automatically answered. Figure 3.4.3-3 Auto answer options’ parameters Auto Answer Mode: To set video or audio mode for auto answer by default.
E11R Admin Guide 3.4.5. No Answer Call Go to Intercom- Basic to configure. No Answer Call: If enabled, E11R will call to No Answer Call1 and No Answer Call2 in sequence automatically when push button call Figure 3.4.5- No Answer Call is not answered over timeout(30s by default). 3.5. Security 3.5.1. Live view Go to Intercom - Live Stream to check the real-time video from E11R. In addition, user also can check the real-time picture via URL:http://IP_address:8080/picture.jpg. Figure 3.5.
E11R Admin Guide 3.5.2. RTSP E11R supports RTSP stream, go to Intercom - RTSPto enable or disable RTSP server. The URL for RTSP stream is: rtsp://IP_address/live/ch00_0. Figure 3.5.2 RTSP 3.5.3. Onvif E11R supports ONVIF protocol, which means E11R’s camera can be searched by other devices, like NVR, which supports ONVIF Figure 3.5.3 ONVIF protocol as well. Go to Intercom- ONVIFto configure ONVIF Mode and its username and password.
E11R Admin Guide 3.6. Access Control 3.6.1. Relay Go to Intercom - Relay to configure relay settings. There are three terminals of relay: NO, NC and COM. NO stands for normally open contact while NC stands for normally closed contact. Relay ID: E11R supports two relays, user can configure them respectively. Relay Type: Default state means NC and COM are normally closed, while Invert state means NC and COM are normally opened. Relay Delay:To configure the duration of opened relay.
E11R Admin Guide to relay. 3.6.2. Unlock via DTMF code Users can press the predefined DTMF code from an answer unit to remotely unlock the door during the call. Users will also hear “The door is now opened.” Go to Intercom - Relay to configure DTMF code parameters. DTMF Option:To select digit of DTMF code, E11R supportmaximum 4 digits DTMF code. DTMF&Multiple DTMF:To configureDTMF code for remote unlocking. 3.6.3.
E11R Admin Guide convenient for administrator to deal with a large number of cards. The maximum card data file is 200K which is around 500 cards. Note: Please consult administrator for the .xml format RFID cards template file. Obtain and Add Card Switch card status to “Card Issuing” and click “Apply;” Place card on the card reader area and click “Obtain;” Name card, choose which door users want to open and the valid day and time; Click “Add” to add it into list.
E11R Admin Guide Go to Intercom - Relay to configure. Switch: Enable this function. Disable by default. UserName&Password: Users can setup the username and password for HTTP unlock. URL format: Figure 3.6.4 Unlock via HTTP command http://IP_address/fcgi/do?action=OpenDoor&UserName=&Pas sword=&DoorNum=1. 3.6.5. Unlock via Exit Button Go to Intercom - Input to configure input settings. E11R supports two input triggers “Input A/B(DOOR A/B).” Input Service:To enable or disable input trigger service.
E11R Admin Guide 3.6.6. Wiegand Using this feature to integrate with some wiegand access control. E11R can be used as wiegand input or output. Go to Intercom - Advanced to configure. Wiegand Type: Support Wiegand 26 or 34. The different number Figure 3.6.6 Wiegand means different bits. Wiegand Mode: Input or output. Typically, when users select input, E11R will receive the data from wiegand port. We generally connect the wiegand input device, such as the wiegand card reader.
E11R Admin Guide 3.8. Reset Go to Upgrade - Basic, user can reset the phone to factory Figure 3.8 Reset in website settings.
E11R Admin Guide 4. AdvancedFeatures 4.1. Phone Configuration 4.1.1. LED Go to Intercom - LED Setting to configure the LED status. To setup the LED lighting mode. State:There is five states: Normal, Offline, Calling, Talking and Receiving. ColorOff:ThedefaultstatusisOFF. Figure 4.1.1-1 LED ColorOn:Itcansupportthreecolor:Red,Green,Blue. BlinkMode: Tosetupthedifferentblinkfrequency. LED Control: UseHttpURLtoremotecontroltheLEDstatus. Figure 4.1.
E11R Admin Guide Status: 1=Idle;2=OffLine;3=Calling; 4=Talking; 5=Receiving; Color: 1=Green; 2=Blue; 3=Red; Mode: 0=Always On;1=Always Off; 500/1000/1500/2000/25000/3000 4.1.2. IR LED Go to Intercom - Advanced to configure. Photoresistor: The setting is for night vision, when the surrounding of E11R is very dark, infrared LED will turn on and E11R will turn to night mode. Figure 4.1.2 IR LED Photoresistor value relates to light intensity and larger value means that light intensity is smaller.
E11R Admin Guide 4.2. Intercom 4.2.1. Call Time Related Go to Intercom - Basic to configure. Max Call Time: To configure the max call time. Dial In Time: To configure the max incoming dial time, available Figure 4.2.1 Call time related when auto answer is disabled. Dial Out Time: To configure the max no answer call time. 4.2.2. Return Code When Refuse Go to Phone - Call Feature to configure. Return Code When Refuse: Allows users to assign specific code Figure 4.2.
E11R Admin Guide MaxLocal SIP Port:To configure maximum local SIP port for designated SIP account. MinLocalSIPPort:To configure maximum local SIP port for designated SIP account. Caller ID Header:To choose Caller ID Header format. Anonymous Call:If enabled, E11R will block its information when Figure 4.2.3 SIP call related calling out. Anonymous Call Rejection: If enabled,calls who block their information will be screened out. Missed Call Log:If enabled, any missed call will be recorded into call log.
E11R Admin Guide Audio Codec:E11R supports four audio codecs:PCMA, PCMU, G729, G722. Different audio codecs require different bandwidth, users can enable/disable them according to different network environment. Note: Bandwidth consumption and sample rates are as below: Codec Bandwidth Sample Rates PCMA 64kbit/s 8kHz PCMU 64kbit/s 8kHz G729 8kbit/s 8kHz G722 64kbit/s 16kHz Figure 4.2.4-1 SIP call related codec Video Codec: E11R supports H.
E11R Admin Guide Multicast codec ： Go to Phone - Call Feature to configure multicast related codec. 4.2.5. Session Timer Go to Account-Advanced to configure. If enabled, the on going call will be disconnected automatically once Figure 4.2.5 Session timer the session expired unless it’s been refreshed by UAC or UAS. 4.2.6. Encryption Go to the path Account - AdvancedIf enabled, voice will be Figure 4.2.6 Encryption encrypted. 4.2.7. NAT Go to Account - Advanced to display NATrelated settings.
E11R Admin Guide UDP Alive Msg Interval: Keepalive message interval. Rport: Remote port, if enabled, it will add remote port into outgoing SIP message for designated account. 4.2.8. User Agent Go to Account - Advanced to configure. One can customize user agent field in the SIP message. if user agent is set to specific value, users can see the information from PCAP. If user agent is blank, by default, users can see the company name“Akuvox”, model number and firmware version from PCAP. 29 Figure 4.2.
E11R Admin Guide 4.3. Access Control 4.3.1. Web Relay E11R supports extra web relay. Figure 4.3.1-1 Web relay Go to Phone - WebRelay to configure. Type: Connect web relay and choose the type. IP Address: Enter web relay IP address. User Name:It is an authentication for connecting web relay. Password:It is an authentication for connecting web relay. Web Relay Action: Web relay action is used to trigger the web relay. The action URL is provided by web relay vendor.
E11R Admin Guide Note: Users can modify username and password in web relay website. 4.4. Security 4.4.1. Anti-alarm Go to Intercom - Advanced to configure. Tamper Alarm:E11R integrates internal gravity sensor for the own Figure 4.4.1 Anti-alarm security, and after enabling tamper alarm, if the gravity of E11R changes dramatically, the phone will alarm.Gravity sensor threshold stands for sensitivity of sensor. 4.4.2.
E11R Admin Guide Motion Delay: To configure minimum time gap between two snapshot. Motion Detect Time Setting: To make Motion Detect Time for a whole week. 4.4.3. Action E11R supports to send notifications, snapshots via email and ftp transfer method, or calls via sip call method, when trigger specific actions. 4.4.3.1. Action Parameters Go to Intercom - Action to set action receiver. Email Notification Sender’s email address: To configure email address of sender.
E11R Admin Guide SMTP user name: To configure user namer of SMTP service(usually it is same with sender’s email address). SMTP password: To configure password of SMTP service(usually it is the same with the password of sender’s email). Email subject: To configure subject of email. Figure 4.4.3.1-2 FTP notification parameters Email content: To configure content of email. Email Test: To test whether email notification is available. FTP Notification FTP Server: To configure URL of FTP server.
E11R Admin Guide 4.4.3.2. Pushbutton Action Go to Intercom-Basic to configure. Action to execute: To choose suitable way to receive message or Figure 4.4.3.2 Pushbutton Action snapshot when dialing out. HTTP URL: If you choose HTTP mode, enter the URL format:http://http server IP address/any information. 4.4.3.3. Motion Triggered Action Go to Intercom - Motion to configure. Action to execute: To choose which action to execute after Figure 4.4.3.3 Motion triggered action triggering. 4.4.3.4.
E11R Admin Guide Http URL:To configure URL, if HTTP action is chosen. Action Delay: To configure after how long to execute to send out notifications and trigger relay. Open relay:To configure which relay to trigger. Figure 4.4.3.4 Input interface triggered action 4.5. Upgrade 4.5.1. Web Upgrade Go to Upgrade-Basic to do web upgrade. Upgrade: Choose .rom firmware from your PC, then click “Submit” Figure 4.5.1 Web upgrade to update. 4.5.2.
E11R Admin Guide 4.6. Log 4.6.1. Call Log Go to Phone - Call Log, users can see a list of call which have Figure 4.6.1 Call log dialed, received or missed. And users can delete calls from list. 4.6.2. Door Log Go to Phone - Door Log, users can see a list of door log which records card information and date. . Figure 4.6.
E11R Admin Guide 4.6.3. System Log Go to Upgrade - Advanced to configure system log level and Figure 4.6.3 System log export system log file. System log level: From level 0 to 7.The higher level means the more specific system log is saved to a temporary file. It’s level 3 by default. Export Log: Click to export temporary system log file to local PC. 4.6.4. PCAP Go to Upgrade - Advanced to start,stop packets capturing or to export captured packet file. Figure 4.6.
E11R Admin Guide Abbreviations ACS: Auto Configuration Server DNS-SRV: Service record in the Domain Name System Auto:Automatically FTP: File Transfer Protocol AEC: Configurable Acoustic and Line Echo Cancelers GND: Ground ACD:Automatic Call Distribution HTTP: Hypertext Transfer Protocol Autop: Automatical Provisioning HTTPS: Hypertext Transfer Protocol Secure AES: Advanced Encryption Standard IP: Internet Protocol BLF:Busy Lamp Field ID: Identification COM: Common IR: Infrared CPE:Customer
E11R Admin Guide PCAP: Packet Capture SIP: Session Initiation Protocol PNP: Plug and Play SNMP: Simple Network Management Protocol RFID: Radio Frequency Identification STUN: Session Traversal Utilities for NAT RTP: Real-time Transport Protocol SNMP: Simple Mail Transfer Protocol RTSP: Real Time Streaming Protocol SDMC: SIP Devices Management Center MPEG: Moving Picture Experts Group TR069: Technical Report069 MWI: Message Waiting Indicator TCP: Transmission Control Protocol NO: Normal Opened
Contact us For more information about the product, please visit us atwww.akuvox.com or feel free to contact us by Sales email:sales@akuvox.com Technical support email:support@akuvox.com Telephone: +86-592-2133061 ext.7694/8162 We highly appreciate your feedback about our products.
FCC Statement: Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
