Trouble Shooting Guide

EN Salt Sensor® Directions SS1RF Revision B
Salt Sensor Position On Salt Tank
Salt Sensor Transmitter (Tx)
Remote Monitor (Rx) – Cont.
2. The remote receiver will begin flashing
the icons, then it will start listening for the
transmissions from the Tx for the next 30
Minutes. This is the startup mode.
3. While the Remote Monitor is listening for a
signal, the inner radio icon will be flashing
1/s, and the Antenna Icon will be lit if it is
receiving from the Salt Sensor. If the
Antenna Icon is not present, the Remote
Monitor is out of range for the Salt Sensor.
You can walk around with the Remote
Monitor watching the Antenna Icon to figure
out a good location to place the Remote
Monitor. The Antenna Icon will light when
transmissions are being received. The ideal
location will be a place where the Antenna
Icon is lit almost all the time but not less than
50% or the time. If the signal needs to pass
through any metal, wires, HVAC ducts it can
will interfere with proper reception. See tips
for picking location for Rx.
4. The Remote Monitor is now in a location that
it will be able to pick up and notify you of the
status of the salt.
5. There are two levels of salt the Salt Sensor
will send the Remote Monitor. Those are
"Salt Low Warning" and "Low Salt". For the
Salt Low Warning, the Remote Monitor will
flash the inner icon on the salt tank. This
warning is when the salt gets near to the top
of the Salt Sensor. For Salt Low, the
Remote Monitor will turn off the inner icon
on the salt tank, and flash the outer tank
icon. This will be a point on the Salt Sensor
that uncovers around 1/2 of the upper part
of the sensor above the batteries.
6. If you want to ever get the most current
status of the Salt Sensor, you can push the
reset button on the Monitor and it will wake
up the unit. The Monitor will stay awake until
it gets the next signal from the Salt Sensor.
Alarms, Lights, and Icons (Tx) – Cont.
Salt Sensor, takes a reading on the tank and
gives the current status of the tank. Green
Led (Salt OK), Amber LED (Salt Getting Low
Warning), Red with 3 beeps 1/s (Salt
Low). The Salt Sensor will do continuous
transmission to the Remote Monitor for 30
Minutes.
7. Press and hold for 2s and release after 1st
beep – Salt Sensor will flash a white LED,
and toggle the beeper between mute 2
beeps for 48 hrs. and unmute 1 beep.
8. Press and hold for 4s and release after 2nd
beep – Salt Sensor will calibrate and will do
continuous transmission to the Remote
Monitor for 30 minutes. While calibrating,
the LED will double wink blue. Cal complete
3 beeps
9. Press and hold for 6s and release after 3rd
beep – Salt Sensor will chirp 2X and enter
Feature mode, LED 2X Purple. See
Feature Mode Options.
10. Press and hold for 10s and
release after 4th beep – Salt Sensor will
factory reset, beep 8 times upon
completion, and enter start up mode (See
step 2 Operation of the Salt Sensor
Transmitter).
Alarms
1. When Salt Getting Low Warning condition is
met, the Salt Sensor will flash an Amber
LED every 24 minutes
2. When Salt Low condition is met, the Salt
Sensor will beep 3 times over 3 seconds and
flash the RED LED with each beep. It will
continue this pattern every 24 minutes.
3. When the battery is getting low on the Salt
Sensor, it will beep twice every 15 minutes.
This low battery warning will repeat until the
batteries are drained. Warning: If this
state continues for too long, the Salt Sensor
will eventually not be able to send a signal
to the Remote Monitor and you run the risk
on not receiving low salt status.
Lights
1. Green Flashing every 24 minutes, status
OK
2. Amber Flashing every 24 minutes, status
Salt Warning.
3. Red Flashing every 24 minutes, status Salt
Low
4. Flashing alternating Green, Amber, Red
Salt Sensor in Startup Mode.
5. Flashing Blue 2X, Tx is calibrating.
Remote Monitor (Rx)
Operator Button
1. Momentary press and release - Flashes all
icons and wakes up the Remote Monitor and
listens for a signal from the Salt Sensor
along with showing the current status.
Alarms
1. When Salt Getting Low Warning condition is
met, the Salt Monitor will flash the Salt Icon
every 1 second.
2. When Salt Low condition is met, the Remote
Monitor will turn off the Salt Icon and flash
the Salt Tank Icon every 1 second
3. Alternating & flashing each icon every 1
second Remote Monitor has not received a
signal for 5
4. Flashing Battery Icon, Salt Sensor Battery
Low - Replace Batteries and Recalibrate
over Salt at least 3 inches above the top of
the tank.
Icons
1. Salt Icon - On when Salt is OK, Flashing
when Salt Warning, Off when Low Salt
2. Salt Tank - On when Salt is OK, Flashing
when Salt Low
3. Antenna Pole - Off when Rx is awake and
listening with no signal, On with signal. Off,
when no valid signal has been received over
a 5-day period.
Icons - Continued
signal from the Salt Sensor up to once every
second.
6. Battery Icon - Flashing, Salt Sensor
Batteries are Low (Replace Batteries).
7. All Icons off, Remote Monitor batteries are
low (Replace Batteries)
****Alternate Mounting Method
The Salt Sensor has a strap mount in the
middle of the mounting tab on the top and
bottom. These can be used to mount the unit
to the tank using sets of long zip-ties, large
rubber bands, flexible trash can liner holders,
or any other non-conductive material. This can
be a short term or long-term method.
LIMITED 1 YEAR WARRANTY
AJ1E Superior Solutions, LLC (“AJ1ESS”) warrants
to the product owner that this product will be free
from defects in materials and workmanship for
one year from the original date of purchase. Any
defective product returned to AJ1ESS within the
warranty period to the address below, freight
prepaid, along with proof of purchase, will be
repaired or replaced, at AJ1ESS’s option. Repair or
replacement may be made with a new or
refurbished product or components, at AJ1ESS’s
sole discretion. If the returned product is no
longer available, AJ1ESS may replace the product
with a similar product of similar function. This
warranty is limited to the electronic circuitry of
the product and original case of the product, and
specifically excludes any damage caused by
abuse, modification, handling contrary to these
instructions, other unreasonable use, or neglect.
This is your sole and exclusive remedy for breach
of this Limited Warranty. This Limited Warranty is
in lieu of all other warranties, express or implied,
and no other representations or claims of a similar
nature will bind or obligate AJ1ESS. Any implied
warranties applicable to this product that cannot
be disclaimed are limited to the one-year period
following its purchase. This Limited Warranty
does not cover consumable parts, including
batteries, or software, even if packaged with the
product.
IN NO EVENT WILL AJ1ESS BE LIABLE FOR ANY
SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM POSSESSION, USE
OR MALFUNCTION OF THIS PRODUCT. Some
states do not allow limitations on certain implied
warranties and/or the limitation on incidental or
consequential damages, so the above limitations
and exclusions may not apply to you. This
warranty gives you specific legal rights, and you
may also have other rights which vary from state
to state. Return products for warranty service,
freight prepaid with proof of purchase (a dated
sales receipt) to:
AJ1E Superior Solutions, Attn: Returns Dept.
1015 South Main Street
Yreka, CA 96097 USA
Be sure to include your name and return address.
Allow 4–6 weeks for delivery.
Customer Service: 1-800-xxx-xxxx or 1-xxx-xxx-
xxxx
Monday–Friday, 8:00 a.m.–5:00 p.m. PT
[e-mail] www.saltsensor.com
©2020 AJ1E Superior Solutions, LLC
Model SS21RF • Rev A 08/01/20
Salt Sensor® is a registered trademark with AJ1E
Superior Solutions, LLC
Setting the Salt Sensor & Monitor IDs
Both the Tx and the Rx have the capability of
setting and ID for each unit. In the case where
multiple Tx units are in close proximity to each
other, or your unit is close enough to a
neighbor’s unit, the receiver could receive a
signal from the wrong transmitter. If this is the
case, or has a strong potential to be the case,
the IDs on each of the sets of units needs to be
different from one another.
Each unit has a dip switch on it. Each set of
units need to be set to a unique pattern that is
different from any of the other sets of units. In
order to do that follow the following steps.
Setting the Salt Sensor (Tx)
1. Remove the battery door and the batteries
from the unit.
2. Set the 4 switches under the battery to a
unique pattern from any of the other units
(See Picture Below).
3. Replace the batteries and battery door.
4. The Tx will go back into start up mode (See
step 2 under Operation of the Salt Sensor
Transmitter).
Setting the Remote Monitor (Rx)
5. Remove the four screws on the back of the
unit and remove the front.
6. Set the 4 switches under the front to the
same unique pattern that was set on the Tx
(See Picture Below).
7. Replace the back and the 4 screws.
8. The Rx will go back into start up mode
(See step 2 under Receiver Operation (Rx).
View of Tx ID Switches
View of Rx ID Switches
Tips for Picking a Location for the Rx
1. The Salt Sensor uses a radio frequency to
broadcast that is susceptible to other radio
signal interference. Please place the unit in
an area that minimizes interference away
from other electronic devices.
2. Radio frequencies have problems passing
through metal objects. Do not place the unit
in a position where the Tx has to transmit
through things like HVAC Duct, Metal,
Stoves, Refrigerators TVs, Microwaves, Etc.
Salt Sensor Position On The Salt Tank
Operation of the Salt Sensor
Note: Batteries are included in both the Salt
Sensor and Remote Monitor units.
1. Pull the plastic battery tab from between the
battery and the battery contact on the Salt
Sensor and replace the battery cover.
2. The unit will start flashing red, green, blue
and repeat that sequence. This is the power
up state for the unit.
3. With your salt level filled to at least 3 inches
over the top of where the unit is mounted,
push and hold the operator button for 4
seconds until you hear the 2nd beep, then
release the button. This will put the unit into
the calibration mode. You will see blinking
blue LED while the unit is being
calibrated. The calibration will take around
10 seconds. Once the calibration is
complete you will get a confirmation 3 chirps
and green LED which is the current state of
"Salt Level OK" or Green. The Salt Sensor
is now in its initial Check Mode. If you want
to test the sensor, during the 1st 30 minutes
after calibration, you can pull salt away from
the sensor, and the unit should go to an
alarm mode of 3 beeps and flashing red if
enough salt has been removed. Then push
the salt back and leave it or calibrate it
again.
4. At this point, you can pick a good location
for the Remote Receiver.
Specifications
Tx – 7.11 in. H x 3.49 in. W x .96 in. D
(180.5 mm x 88.6 mm x 24.4 mm)
Rx – 3.92 in. H x 3.09 in. W x .97 in. D
(99.6 mm x 78.6 mm x 24.6 mm)
Weight – Total 6.15 oz. (233 g) with batteries
Operating Temp. 32° to 130°F (0° to 54.4°C)
Humidity - 5-90% RH (non-condensing)
Water Resistance – Splash Resistance
Receiver (Rx) Icon Display Matrix
Salt Tank
Icon
Salt Icon
Antenna Icon
Inner Radio
Icon
Outer Radio
Icon
Battery Icon
Status Description
Installation of the Salt Sensor on the Salt
Tank (Brine Tank)
1. Locate an area about 1/3 the way up from
the bottom of the tank.
2. To avoid the water softener blocking
signals, the location should be 45°- 90° from
the water softener if it is located next to the
tank as shown.
3. Clean an area about 5 in. x 10 in. where the
Tx will be mounted with the supplied
alcohol wipe and then let it dry. Note: It may
be useful to mark the area with masking
tape or other methods so you know where it
was cleaned.
4. Remove the backing from the two tabs on
the top and bottom of the unit. Please
Note: The bottom of the Transmitter (Tx)
unit is the side with the battery
compartment.
5. Carefully locate the bottom tab of the Salt
Sensor about 1/3 up the side of the tank &
over the cleaned area. Take care to keep
the unit as straight as possible. Gently
attach it in the middle only.
6. Check the unit for proper position. Very-
firmly press the two tabs onto the tank for
about 15s each moving your fingers along
the full length of each tab.
NOTE: You can temporarily mount the unit. See
**** Alternate Mounting Method
Any
Any
Any
Any
Salt Level OK
Any
Any
Any
Any
Salt Level Getting Low, Prepare for Refill, Except on High Sensitivity
Timing Between the Tx and the Rx
The Salt Sensor and Remote Monitor will
synchronize with each other’s internal-clocks
to conserve batteries. The Salt Sensor will
wake up every 24 hours and take
readings. The Monitor will wake up before the
Salt Sensor, and Stay awake until it receives a
signal from the Salt Sensor and then go back
to sleep. When the Salt Sensor wakes up, it
will transmit information to the Remote
Monitor. When the Monitor receives the
information, it will resync its clock with the Salt
Sensor and immediately go back to sleep.
If the Remote Monitor did not receive any
information, from the Salt Sensor for 5
consecutive days, it will alternate blink each of
the icons on the display. You need to then
check to make sure the batteries are not low in
the Salt Sensor, or, the Remote Monitor has
been moved to a bad location that no longer
can receive information due to interference for
instance. Either put the sensor back to where
it was initially located, or if it has not been
moved, the unit is now getting more
interference and a new location should be
chosen.
Any
Any
Any
Any
Salt Low, Please Refill Tank
Any
Any
Any
Any
Inner/Outer Radio Icons Alternating, Tx Status OK, Rx Sleeping
Any
Any
Transmitter Frequency Out of Range – See Trouble Shooting
Any
Any
Rx Awake & Waiting for Tx Transmission
5 Days of No Signals Alternating Blink Each Icon – See Trouble Shooting
Transmitter Sensing Error – Recalibrate Over Salt
Any
Any
Any
Any
Any
Tx Batteries Low – Replace Tx Batteries
Salt Sensor Remote Monitor (Rx) Front View
Salt Sensor Remote Monitor (Rx) Side View
Rx Batteries Dead – Replace Rx Batteries
TROUBLE SHOOTING GUIDE
Problem
Potential Cause
Potential Solution
Transmitter unit did not
notify of a low salt condition
Tx was not placed tight on the tank
Tx was calibrated with too little salt.
Dirty Salt Tank or Salt Buildup on Tank
Press the Tx mounting tabs tighter onto the side of the tank.
Refill with salt at least 3” above the top of the Tx & Recalibrate
Clean the tank and or buildup off the inside of it.
Receiver is not receiving
transmissions from the TX
Rx position not suitable for reception
Rx is too far away from Tx
Move Rx to a location not blocked by anything metal
Move Rx closer to the Tx
Tx frequency out of range
Tx was placed too low on the salt tank
Reposition Tx at least 1/3 up the side of the salt tank
Battery Installation
Battery life for the Tx and Rx units is
approximately 3+ years.
1. If the Salt Sensor is running low on battery
power, it will beep twice and blink a red LED
every 15 Minutes. On the Remote Monitor,
the low battery icon will flash warning of the
low battery condition.
2. The Remote Monitor will run until the
batteries are too low to operate the LCD and
will blank the full LCD screen on the Monitor.
3. To replace the batteries on the Salt Sensor
unit, remove the battery door and replace
the 3 AA batteries with 3 new quality AA
batteries.
4. To replace the batteries on the Remote
Monitor unit, remove the battery door and
replace the 2 AA batteries with 2 new quality
I cannot find a location for
the Receiver that receives
signals
Chosen locations are too far from the Tx
Too much interference from other sources
Tx is not in Tx Check broadcast mode
Move the Rx closer to the Tx
Salt Sensor may not be a proper solution for your application
Wake up the Tx with a momentary press of the Tx Button
FCC Part 15 Class B Registration Warning:
Model: SS1RF
FCC ID: 2AUWRSS-0001
IC: 25652-SS0001
Pursuant to FCC 15.21 of the FCC rules, changes
not expressly approved by AJ1E Superior
Solutions, LLC, might cause harmful interference
and void the FCC authorization to operate this
product.
This device complies with part 15 of the FCC Rules.
This device contains license-exempt
transmitter(s)/receiver(s) that comply with
Innovation, Science and Economic Development
Tx unit does not respond to
button presses.
Unit may be in a fault state for miscellaneous
reasons
Remove one of the batteries from the transmitter and let the unit sit for 30
seconds. Replace the batteries. Unit should enter startup mode.
Picking a new location
1. On the Salt Sensor, press the operator
button momentarily. The Salt Sensor will
then show the current state: (Green, Amber,
or Red LED), and then start a 30-minute
cycle of transmissions to the Remote
Monitor.
2. Push the reset button on the Monitor to
wake it up. The Monitor will stay awake for
30 minutes.
3. Walk around with the Monitor again as in
Step 3 of the Remote Monitor Operation
until you find a new location.
FEATURE MODE OPTIONS
Effects on Operations After Feature Mode is Chosen
2s Press/Hold
Beeper On/Off
Chirp 1X for Normal Beeper On (Default)
Beeper on Tx will sound for alarms described. Exception is 48 hr. silence feature
Chirp 2X for Beeper Off
Beeper will not sound for alarms but will sound during button operation and feedback
4s Press/Hold
Cycle through
Auto-Cal on/off
Chirp 1X for Normal Manual Calibration (Default)
Every time salt is replenished the unit needs to be manually calibrated. See Operation
Tx
Chirp 2X for Auto Salt Refill Detection Enabled
This will catch if salt is replenished and user forgets to calibrate and auto calibrate
6s Press/Hold
Cycle through
Sensitivity
thresholds
Chirp 1X for High Sensitivity (Default)
Sensor will detect low salt at a higher point on the tank nearer the top of the unit
Chirp 2X for Medium Sensitivity
Sensor will detect low salt at a lower point than the High Setting
Chirp 3X for Low Sensitivity
Sensor will detect low salt at a lower point than the Medium Setting
8s Press/Hold
Cycle through
Measurement
Filters
Chirp once for Normal - No Filter (Default)
Low Salt Warning and Low salt lock in place after 1
st
instance. There may be instances
where random environmental conditions or conditions in the tank cause false alarms.
Setting to 10 or 20 will reduce the chances of this occurring.
Chirp twice for 10-count filter
Chirp thrice for 20-count filter