Aspire 4736G/4736Z Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made to this service guide.
Copyright Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's global product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
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Table of Contents System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Your Acer Notebook tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Removing the Hinge Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Removing the Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Removing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Removing the Speaker Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Removing the LCD Module . . . . . . . . . . . . . . . . . . .
Table of Contents Troubleshooting 139 Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139 Power On Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140 No Display Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141 Random Loss of BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142 LCD Failure . . . .
Table of Contents X
Chapter 1 System Specifications Features Below is a brief summary of the computer’s many features: NOTE: Items marked with * denote only selected models.
Communication • • Acer Video Conference, featuring: • Integrated Acer Crystal Eye webcam* • Acer PureZone technology* • Optional Acer Xpress VoIP phone* WLAN: • • Intel® Wireless WiFi Link 5100/5300* Wi-Fi®/WiMAX™: • Intel® Wireless WiFi Link 5150/5350* • WPAN: Bluetooth® 2.0+Enhanced Data Rate (EDR)* • LAN: Gigabit Ethernet; Wake-on-LAN ready • Modem: 56K ITU V.92; Wake-on-Ring ready Dimensions and Weight • 342 (W) x 239 (D) x 23/38.6 (H) mm (13.4 x 9.4 x 0.9/1.5 inches) • 2.3 (5.
• Line-in jack • Ethernet (RJ-45) port • Modem (RJ-11) port • DC-in jack for AC adapter Environment • • Temperature: • Operating: 5 °C to 35 °C • Non-operating: -20 °C to 65 °C Humidity (non-condensing): • Operating: 20% to 80% • Non-operating: 20% to 80% NOTE: Items marked with * denote only selected models. The specifications listed above are for reference only. The exact configuration of your PC depends on the model purchased.
System Block Diagram F an Control Intel Penryn Processor Thermal Sensor Clock Generator uPGA-478 Package (Socket P) pa ge E MC 1402 I CS9LPRS387 pa ge 40 LCD Conn. 667/800/1066MHz pa ge 23 LVDS Dual Channel USB conn x3 C-Link pa ge 17, 18, 19, 20, 21 PCI-E xpress Intel ICH9-M USB port 0, 2, 5 Bluetooth Conn CMOS Camera pa ge 33 pa ge 34 pa ge 22 3.3V 48MHz WLAN, Robson2 pa ge 31 pa ge 33 GMCH HDA port 2 E SATA Conn. pa ge 34 pa ge 08 port 1 port 0 CDROM Conn.
Your Acer Notebook tour After knowing your computer features, let us show you around your new computer. Front View No. Item Description 1 Acer Crystal Eye webcam Web camera for video communication (only for certain models). 2 Microphone Internal microphone for sound recording. 3 Display screen Also called Liquid-Crystal Display (LCD), displays computer output (Configuration may vary by models). 4 Power button Turns the computer on and off.
No. Icon Item Description 5 Status indicators Light-Emitting Diodes (LEDs) that light up to show the status of the computer's functions and components. 6 Keyboard For entering data into your computer. 7 Palmrest Comfortable support area for your hands when you use the computer. 8 Status indicators Light-Emitting Diodes (LEDs) that light up to show the status of the computer's functions and components.
Left View No. Icon Item Description 1 DC in jack Connects to an AC adapter 2 Ethernet (RJ-45) port Connects to an Ethernet 10/100/1000-based network. 3 External display (VGA) port Connects to a display device (e.g. external monitor, LCD projector). 4 USB 2.0 Connects to USB 2.0 devices. HDMI port Supports high definition digital video connections. 6 USB 2.0 port Connect to USB 2.0 devices (e.g. USB mouse, USB camera).
Right View No. Icon Item Description 1 USB 2.0 port Connect to USB 2.0 devices (e.g. USB mouse, USB camera). 2 Optical drive Internal optical drive; accepts CDs or DVDs. 3 Optical disk access indicator Lights up when the optical drive is active. 4 Optical drive eject button Ejects the optical disk from the drive. 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off.
Bottom View No. Icon Item Description 1 Battery bay Houses the computer's battery pack. 2 Battery release latch Releases the battery for removal. 3 Hard disk bay Houses the computer's hard disk (secured with screws). 4 Memory compartment Houses the computer's main memory. 5 Battery lock Locks the battery in position. 6 Ventilation slots and cooling fan Enable the computer to stay cool, even after prolonged use. Note: Do not cover or obstruct the opening of the fan.
Indicators The computer has several easy-to-read status indicators: The front panel indicators are visible even when the computer cover is closed. Icon Function Description Power Indicates the computer's power status. Battery Indicates the computer's battery status. HDD Indicates when the hard disk drive is active. Num Lock Lights up when Num Lock is activated. Caps Lock Lights up when Caps Lock is activated. NOTE: 1. Charging: The battery light shows amber when the battery is charging. 2.
Touchpad Basics (with fingerprint reader) The following items show you how to use the touchpad with Acer Bio-Protection fingerprint reader: • Move your finger across the touchpad (1) to move the cursor. • Press the left (2) and right (4) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button.
Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock + When Num Lock is on, the embedded keypad is in numeric mode.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu.
Hot Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like screen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the key before pressing the other key in the hotkey combination. Hotkey 14 Icon Function Description + Hotkey help Displays help on hotkeys. + Acer eSettings Management Launches Acer eSettings Management in Acer Empowering Technology.
Special Key You can locate the Euro symbol and the US dollar sign at the upper-center and/or bottom-right of your keyboard. The Euro symbol 1. Open a text editor or word processor. 2. Hold and then press the <5> key at the upper-center of the keyboard. NOTE: Note: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/ typography/faq/faq12.htm for more information. The US dollar sign 1. Open a text editor or word processor. 2.
Using the System Utilities Acer Bio-Protection (only for certain models) Acer Bio-Protection Fingerprint Solution is a multi-purpose fingerprint software package integrated with the Microsoft Windows operating system.
Double (vertical), Triple (primary at left), Triple (primary at right), or Quad Acer Gridvista is dual-display compatible, allowing two displays to be partitioned independently. Acer Gridvista is dual-display compatible, allowing two displays to be partitioned independently. AcerGridVista is simple to set up: 1. 2. 3. Run Acer GridVista and select your preferred screen configuration for each display from the task bar. Drag and drop each window into the appropriate grid.
Hardware Specifications and Configurations Processor Item Specification CPU Type Intel Core 2 Duo T6400 PGA 2.0G 3M 800 35W r-0 (see Processor Specification below for more information) Core Logic Intel Cantiga GM—800/1066MHz FSB supported Intel Cantiga PM—800/1066MHz FSB supported ICH9-M CPU Package Micro uPGA-478 Package CPU Core Voltage Refer to table below Processor Specifications Processor # CPU Speed Bus Speed Cores Mfg Tech Cache Size Package Core Voltage Acer P/N T1600 1.
Item Specification BIOS Version V0.09 BIOS ROM Type Flash ROM BIOS ROM Size 1 MB Supported Protocols • Support ISIPP • Support Acer UI • Support multi-boot • Suspend to RAM (S3)/Disk (S4) • Various hot-keys for system control • Support SMBUS 2.0, PCI2.3 • ACPI 2.
System Memory Item Specifications Memory Controller Onboard Memory Size 0MB (No on-board Memory) DIMM socket number 2 sockets Supports Memory size per socket 2 GB Support maximum memory size 8 GB for 64bit OS (with two 2GB SO-DIMM) Support DIMM type DDR III Synchronous DRAM Support DIMM Speed 800/1066 MHz Support DIMM voltage 1.
Hard Disk Drive Interface Item Specifications Vendor & Model Name Seagate ST9250827AS Seagate ST9320320AS ST9160310AS Seagate ST9500325AS Toshiba MK3252GSX MK2552GSX MK1652GSX WD WD5000BEVT WD3200BEVT WD2500BEVT WD1600BEVT Capacity (MB) 250 320, 160 500 320, 250, 160 500, 320, 250, 160 Bytes per sector 512 512 512 512 512 Data heads 4 4, 2 4 4, 4, 2 4, 3, 2, 2 Disks 2 2 or 1, 1 2 2, 2, 1 2, 2, 1, 1 Spindle speed (RPM) 5400 5400 5400 5400 5400 Drive Format Performance S
Super-Multi Combo Module Item Specification Vendor & model name Philips DS-8A2S, Toshiba Digi/TS-L633A Performance Specification With CD Diskette With DVD Diskette Transfer rate (MB/sec) Sustained: Max 3.5 Mbytes/sec Sustained: Max 10 Mbytes/sec Buffer Memory 2MB Interface SATA Applicable disc format Applicable media types: Writing: Confirms to DVD+R Version 1.2 and DVD+RW Version 1.3 / DVD+R DL Version 1.0 /DVD-R Version 2.0 / DVD-RW Version 1.2 / DVD-R DL Version 3.0.
Super-Multi Combo Module (continued) Item Specification Vendor & model name HLDS GT10N Performance Specification With CD Diskette With DVD Diskette With CD Diskette Sony AD7580S With DVD Diskette Transfer rate (MB/sec) Sustained: 3,600 KB/s (24x) max. Sustained: 11.08 Mbytes/s (8x) max. Sustained: 1,571 (typical) Sustained: 10,993 (typical) Buffer Memory 2 MB Interface Applicable disc formats SATA • DVD-ROM: • • • DVD-R: • 3.95GB (Ver. 1.0: read only) 4.7GB (Ver. 2.
Blueray Combo Drive Item Specification Manufacturer and Model Sony NEC Optiarc BC-5500S-AR Type Drawer loading Interface SATA Data Transfer Modes • PIO mode • DMA • Ultra DMA33 Buffer Memory Size 4.
LCD 14” Item Specification Vendor/model name Screen Diagonal (mm) • Samsung LTN140AT01-G01 • AUO B140XW01 • LG LP140WH1 • CMO N140B6 - L02 355.6 (14.0”) Display Area (mm) 309.399(H) X 173.952(V) Display resolution (pixels) 1366 x 768 Pixel Pitch 0.2265(H) x 0.2265(V) Display Mode Normally white 2 Typical White Luminance (cd/m ) (also called Brightness) 220 (typ.) Contrast Ratio (typical) 500 Response Time (Optical Rise Time/Fall Time) msec 8 (typ.) Input Voltage 3.3V ±0.
VGA Graphic Controller Item Specification Type NB10MGE1-512MB-DDR3 Features • Power Package Keyboard Item Specification Keyboard Controller ENE KB926 Total number of keypads 88-/89-/93-key Windows logo key Yes Internal & external keyboard work simultaneously Yes Media Card Reader Item Specification Type JMICRON JMB385 Features 6-in-1 Card Reader Audio Interface Item Specification Audio Controller REALTEK ALC888S-VC Audio onboard or option Onboard Mono or Stereo Stereo Internal
Finger Print Reader Item Type Specification AES1610 Power Package WLAN Item Chipset Specification • Protocol Interface Antenna Battery Item Vendor & model name Specifications (3S2P) • SONY AS-2007A • Panasonic AS-2007A • Simplo AS-2007A • Sanyo AS-2007A Battery Type Li-ion Pack capacity 4400 mAh Number of battery cell 6 Package configuration 3S2P Chapter 1 27
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Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
Information The Information screen displays a summary of your computer hardware information. NOTE: The system information is subject to different models. Parameter 30 Description CPU Type This field shows the CPU type and speed of the system. CPU Speed This field shows the speed of the CPU. HDD Model Name This field shows the model name of HDD installed on primary IDE master. HDD Serial Number This field displays the serial number of HDD installed on primary IDE master.
Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery. NOTE: The screen above is for your reference only. Actual values may differ. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are displayed with 24hour format.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option Supervisor Password Is Shows the setting of the Supervisor password Clear or Set User Password Is Shows the setting of the user password. Clear or Set HDD Password Is Shows the setting of the hard disk password.
Setting a Password Follow these steps as you set the user or the supervisor password: 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears: 2. Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the “Confirm New Password” field.
Changing a Password 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears. 2. Type the current password in the Enter Current Password field and press Enter. 3. Type a password in the Enter New Password field. Retype the password in the Confirm New Password field. 4. Press Enter. After setting the password, the computer sets the User Password parameter to “Set”. 5. If desired, you can enable the Password on boot parameter.
Power The Power screen allows the user to configure CPU and power management options. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Advanced CPU Control Chapter 2 Description Enter the Advanced CPU Control menu.
Parameter 36 Description Submenu Items Platform Power Management Enter the Platform Power Management menu. • PCI Clock Run Break Event Enter the Break Event menu. • • • • • • Storage Break Event PCIE Break Event PCI Break Event EHCI Break Event UHCI Break Event HDA Break Event ACPI S3 Enable or Disable ACPI S1/S3 Sleep State. N/A Wake on PME Enable or Disable wake up when the system power is off and a PCI Power Management Enable wake up event occurs.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the USB diskette drives, the onboard hard disk drive and the DVD drive in the module bay.
Exit The Exit screen allows you to save or discard any changes you made and quit the BIOS Utility. The table below describes the parameters in this screen. Parameter 38 Description Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit utility without saving setup data to CMOS. Load Setup Default Load default values for all SETUP item. Discard Changes Load previous values from CMOS for all SETUP items. Save Changes Save Setup Data to CMOS.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: • New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
DOS Flash Utility Perform the following steps to use the DOS Flash Utility: 1. Press F2 during boot to enter the Setup Menu. 2. Select Boot Menu to modify the boot priority order, for example, if using USB HDD to Update BIOS, move USB HDD to position 1. 3. Execute the FLASH.BAT batch file to update BIOS. The flash process begins as shown. 4. In flash BIOS, the message Please do not remove AC Power Source displays. NOTE: If the AC power is not connected, the following message displays.
Plug in the AC power to continue. 5. Flash is complete when the message Flash programming complete displays.
WinFlash Utility Perform the following steps to use the WinFlash Utility: 42 1. Double click the WinFlash executable. 2. Click OK to begin the update. A progress screen displays. 3. When the process is complete, close all programs and applications and reboot the system.
Remove HDD/BIOS Password Utilities This section provide you with removing HDD/BIOS method: Remove HDD Password: When the user keys in the wrong password three times, the system reports the following error code to user. To unlock the HDD password, perform the following steps: 1. Press Enter to display the Select Item screen. 2. Select Enter Unlock Password and press Enter. An Unlock Password displays. 3. Make a note of the key, 76943488 in the example. 4.
Removing BIOS Passwords: If you key in the wrong Supervisor Password three times, System Disabled displays on the screen. See the image below. To reset the BIOS password, run BIOS_PW.EXE as follows: 44 1. Key in bios_pw 14452 0 2. Select one string from the list. 3. Reboot the system and key in the selected string (qjjg9vy, 07yqmjd etc.) for the BIOS user password.
Cleaning BIOS Passwords To clear the password, perform the following steps: 1. From a DOS prompt, Execute clnpwd.exe 2. Press 1 or 2 to clean the desired password shown on the screen. The onscreen message determines whether the function is successful or not.
Miscellaneous Utilities Using Boot Sequence Selector Boot Sequence Selector allows the boot order to be changes without accessing the BIOS. To use Boot Sequence Selector, perform the following steps: 1. Enter into DOS. 2. Execute BS.exe to display the usage screen. 3. Select the desired boot sequence by entering the corresponding sequence, for example, enter BS2 to change the boot sequence to HDD|CD ROM|LAN|Floppy.
Example 2: Write Product Name to EEPROM Input: dmitools /wp Acer Example 3: Write Serial Number to EEPROM Input: dmitools /ws 01234567890123456789 Example 4: Write UUID to EEPROM Input: dmitools /wu Example 5: Write Asset Tag to EEPROM Input: dmitools /wa Acer Asstag Chapter 2 47
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Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic discharge • Flat screwdriver • Philips screwdriver • Plastic flat screwdriver • Plastic tweezers NOTE: The screws for the different components vary in size.
General Information Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Place the system on a flat, stable surface. 4. Remove the battery pack.
External Module Disassembly Process External Modules Disassembly Flowchart The flowchart below gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Removing the Battery Pack 1. Turn computer over. 2. Slide the battery lock/unlock latch to the unlock position. 3. Slide and hold the battery release latch to the release position (1), then lift out the battery pack from the main unit (2).
Removing the SD dummy card 1. Push the SD dummy card all the way in to eject it. 2. Pull it out from the slot.
Removing the Lower Covers 1. See “Removing the Battery Pack” on page 52. 2. See “Removing the SD dummy card” on page 53. 3. Loosen the five captive screws in the covers as shown. DIMM Cover HDD Cover WLAN Cover 4. Carefully open the DIMM Cover. 5. Remove the WLAN Cover as shown.
6. Carefully open the HDD Cover.
Removing the WLAN Module 1. See “Removing the Lower Covers” on page 54. 2. Disconnect the two antenna cables. 3. Remove the two securing screws. Step WLAN Module Size M2*3 Quantity Screw Type 2 4. Remove the WLAN module as shown.
Removing the DIMM Modules 1. See “Removing the Lower Covers” on page 54. 2. Push out the release latches on both sides of the DIMM socket to release the DIMM module. 3. Remove the DIMM module. 4. Repeat steps for the second DIMM module.
Removing the Hard Disk Drive Module 1. See “Removing the Lower Covers” on page 54. 2. Hold the Pull Tab and slide the HDD away from the connector. 3. Pull the HDD up as shown to remove. NOTE: To prevent damage to HDD, avoid pressing down on it or placing heavy objects on top of it.
4. Remove the four screws (two each side) securing the HDD to the carrier. Step HDD Carrier Size M3*3 Quantity Screw Type 4 5. Lift the HDD carrier to remove.
Removing the Optical Disk Drive Module 1. See “Removing the Lower Covers” on page 54. 2. Remove the screw securing the ODD module. Step ODD Module Size M2.5*5 Quantity Screw Type 1 3. Insert a screw driver as shown and push the ODD Module out of the bay.
4. Remove the two screws securing the ODD bracket and remove the ODD bracket from the optical disk drive module. Step ODD Bracket Size M2*3 Quantity Screw Type 2 5. Insert a pin in the eject hole of the ODD to eject the ODD tray. 6. Press down on the locking catch to release the ODD cover and remove.
Main Unit Disassembly Process Main Unit Disassembly Flowchart Remove External Modules before proceeding Remove Hinge Covers Remove Switch Cover Remove Keyboard Remove Function Board Remove Speaker Module Remove LCD Module Upper Cover Remove Fingerprint Reader Remove eKey Board Remove Upper Cover Remove Media Board Lower Cover Remove USB Board Remove Modem Module Remove TouchPad Bracket Remove Bluetooth Module Remove Mainboard Remove RJ-11 Port Remove Thermal Module Remove CPU Screw List
Step Screw Quantity Part No. Finger Print Reader M2*3 1 86.AD302.001 TouchPad Bracket M2*3 2 86.AD302.001 USB Board M2.5*3 1 86.AD302.002 Modem Module M2*3 2 86.AD302.001 BT Module M2.5*3 1 86.AD302.002 Mainboard M2.5*3 1 86.AD302.002 Thermal Module M2.5*5*3.2 4 86.AD302.
Removing the Hinge Covers 1. See “Removing the Battery Pack” on page 52. 2. Remove the two screw caps and screws from the Hinge Covers. Step Hinge Covers Size M2*3 Quantity Screw Type 2 3. Slide the covers off the hinges in the direction of the arrows. IMPORTANT:The left and right Hinge Covers are shaped differently and marked L and R on the inside. Ensure that the correct cover is used during reassembly.
Removing the Switch Cover CAUTION: Using tools to remove the Switch Cover may cause damage to the outer casing. It is recommended that only fingers are used to remove the Switch Cover. 1. See “Removing the Battery Pack” on page 52. 2. See “Removing the Hinge Covers” on page 64. 3. Locate and remove the ten securing screws on the bottom of the computer. Step Size Quantity Switch Cover (red callout) M2.5*3 4 Switch Cover (green callout) M2.5*10 2 Screw Type 4.
6. Using both hands, lift both sides of the rear edge of the Switch Cover upward as shown. 7. Lift the left side of the Switch Cover first and gently rotate it while lifting the right side clear of the casing. 8. Lift the Switch Cover clear of the chassis.
Removing the Keyboard 1. See “Removing the Switch Cover” on page 65. 2. Lift the keyboard from both sides to clear the securing tabs on both sides of the Keyboard. 3. Push the Keyboard toward the LCD screen to expose the Keyboard FFC cable. 4. Unlock the connector and pull the FFC to remove it from the Mainboard. 5. Remove the keyboard from the chassis.
Removing the Speaker Module 1. See “Removing the Keyboard” on page 67. 2. Remove the two securing screws from the Speaker Module. Step Speaker Module Size M2.5*3 Quantity Screw Type 2 3. Remove the adhesive tape securing the LCD cables to the Speaker Module. 4. Disconnect the speaker cable as shown.
5. Rotate the Speaker Module upward, rear edge first to clear the LCD cables, and remove it from the chassis.
Removing the LCD Module 1. See “Removing the WLAN Module” on page 56. 2. See “Removing the Keyboard” on page 67. 3. Turn the computer over. Remove the two securing screws as shown. Step LCD Module Size M2.5*5 Quantity Screw Type 2 4. Lift the securing tape to expose the Antenna cable as shown. 5. Push the Antenna cables through the casing as shown.
6. Completely remove the Antenna cable from the cable channel. 7. Turn the computer over. Remove the two adhesive strips from the Antenna cable. 8. Rest the computer on the LCD Module and push the Antenna cable through the chassis as shown.
9. Completely remove the Antenna from the cable channel. 10. Disconnect the LCD cables from the Mainboard as shown.
11. Remove the two securing screws from the left LCD hinge. Step LCD Module Size M2.5*5 Quantity Screw Type 2 12. Peel back the adhesive strip from the LCD Hinge as shown.
13. Remove the two securing screws from the right LCD hinge. Step LCD Module Size M2.5*5 Quantity Screw Type 2 14. Carefully remove the LCD Module from the chassis.
Removing the Upper Base 1. See “Removing the LCD Module” on page 70. 2. Turn the computer over. Remove the ten screws on the bottom panel. Step Size Quantity Upper Cover (red call out) M2.5*10 10 Upper Cover (green callout) M2.5*5 5 Screw Type 3. Turn the computer over. Remove the two securing screws on the top panel. Step Size Quantity Upper Cover (red callout) M2.5*5 1 Upper Cover (green callout) M2.
4. Turn the computer over and disconnect the three FFC cables from the mainboard. C B Unlock the connector and disconnect A as shown. A Unlock the connector and disconnect B as shown. Unlock the connector and disconnect C as shown.
WARNING:Care must be taken when removing v from the Lower Base to prevent damage or stress to the surface. 5. Ease the lower casing outward to clear the securing clips and pry apart the left side as shown, and lift the rear edge of the Upper Base upward. 6. Ease the lower casing outward to clear the securing clips and pry apart the right side as shown. Lift the rear edge of the Upper Base upward. 7. Completely remove the Upper Base from the Lower Base.
Removing the Finger Print Reader NOTE: Only the Discrete SKU supports Finger Print Reader technology. 1. See “Removing the Upper Base” on page 75. 2. Remove the single securing screw on the bracket. Step Finger Print Reader Size M2*3 Quantity Screw Type 1 3. Lift the bracket clear of the casing.
4. Lift the FFC, as shown, to disengage the adhesive and remove the Finger Print Reader Board from the casing.
Removing the TouchPad Bracket 1. See “Removing the Upper Base” on page 75. 2. Lift the FFC, as shown, to disengage the adhesive. 3. Open the FFC locking latch as shown and remove the FFC. 4. Remove the two screws from the TouchPad Bracket and remove it from the casing.
5. Remove the TouchPad Bracket from the Upper Base.
Removing the Media Board WARNING:Care must be taken when removing the Media Board Cover from the Upper Base to prevent damage or stress to the surface. 1. See “Removing the Upper Base” on page 75. 2. Detach the media board FFC from the upper case. 3. Remove the three securing screws as shown. 4. Lift the media board clear of the upper case.
Step Media Board Chapter 3 Size M2.
Removing the USB Board 1. See “Removing the Upper Base” on page 75. 2. Remove the single securing screw from the USB board. Step USB Board Size M2.5*3 Quantity Screw Type 1 3. Open the FFC locking latch and remove the FFC from the Mainboard. 4. Lift the FFC to detach the adhesive from the casing.
5. Lift the USB Board clear of the casing.
Removing the Modem Module 1. Remove the Upper Base. See “Removing the Upper Base” on page 75. 2. Remove the adhesive tape securing the cable to the Modem and remove the two securing screws. Step Modem Module Size M2*3 Quantity Screw Type 2 3. Lift the Modem Module clear of the Mainboard as shown. 4. Turn the module over and disconnect the Modem cable. Remove the module from the casing.
Removing the Bluetooth Module 1. See “Removing the Upper Base” on page 75. 2. Grasp the cable as shown and pull to disconnect from the Bluetooth module. 3. Disconnect the cable from the Mainboard and remove the adhesive tape to free the cable. 4. Remove the single securing screw and remove the module from the chassis. Step Bluetooth Module Chapter 3 Size M2.
Removing the Mainboard 1. See “Removing the Upper Base” on page 75. 2. See “Removing the USB Board” on page 84. 3. See “Removing the Modem Module” on page 86. 4. See “Removing the Bluetooth Module” on page 87. 5. Grasp the RJ-11 cable and remove it from the Mainboard as shown. 6. Remove the single securing screw. Step Mainboard 88 Size M2.
7. Lift the mainboard right side first to remove from the base.
Removing the RJ-11 Port 1. See “Removing the Mainboard” on page 88. 2. Turn the Lower Base over and pull the Modem cable through the casing as shown. 3. Completely remove the Modem cable from the cable channel. 4. Turn the computer over. Pull the Modem cable completely through the casing as shown.
5. Remove the adhesive tape and lift the cable out of the cable channel as shown. 6. Detach the adhesive and lift the cable bundle out of the casing. 7. Remove the RJ-11 Port from the casing.
Removing the Thermal Module 1. See “Removing the Mainboard” on page 88. 2. Turn the Mainboard over and place on a clean surface. 3. Hold the fan cable connector and lift to disconnect from the mainboard. 4. Remove the four screws from the Thermal Module numerically, from 4 to 1. Step CPU Thermal Module 92 3 1 2 4 Size M2.5*5*3.
WARNING:To prevent damage to the Thermal Module or the CPU, hold and lift the Thermal Module by lifting both ends up and away at the same time. 5. Hold the module on both sides and lift it clear of the Mainboard. IMPORTANT:If the replacement Thermal Module does not include the thermal protection pad shown below, reuse the original thermal protection pad with the new Thermal Module.
Removing the CPU 1. See “Removing the Thermal Module” on page 92. 2. Using a flat screwdriver, turn the CPU socket latch counter-clockwise 180° to release the CPU. 3. Lift the CPU clear of the Mainboard.
LCD Module Disassembly Process LCD Module Disassembly Flowchart Remove LED Panel from Main Unit before proceeding Remove LED Bezel Remove Camera Module Remove LED Panel Remove LED FPC Cable Remove LED Brackets Remove Antenna Remove MIC Module Screw List Step Screw Quantity Part No. LCD Bezel M2.5*5 6 86.AD302.003 Camera Module M2.5*3 1 86.AD302.002 LCD Panel M2.5*5 2 86.AD302.003 M2.5*3 1 86.AD302.002 M2*3 6 86.AD302.
Removing the LCD Bezel 1. See “Removing the LCD Module” on page 70. 2. Remove the six screw caps and screws as shown. Step LCD Bezel Size M2.5*5 Quantity Screw Type 6 3. Starting at the centre of the top edge, pry the inside of the bezel away from the screen. Work round the edges to pry the bezel away from the screen as shown.
4. Lift the bezel away from the panel.
Removing the Camera Module 1. See “Removing the LCD Bezel” on page 96. 2. Remove the single screw from the Camera Bracket as shown. Step Camera Module Size M2.5*3 Quantity Screw Type 1 3. Lift the Camera Bracket, right side first, clear of the casing. 4. Lift the Camera Module clear of the casing and disconnect the cable from the Module. 5. Remove the Camera Module.
Removing the LCD Panel 1. See “Removing the Camera Module” on page 98. 2. Remove the two securing screws from the LCD hinges and the single LCD grounding screw. Step Size Quantity LCD Panel (red callout) M2.5*5 2 LCD Panel (green callout) M2.5*3 1 Screw Type 3. Remove the Camera cable bundle from the top of the casing as shown.
4. Lift the LCD Panel out of the casing as shown.
Removing the LCD Brackets and FPC Cable 1. See “Removing the LCD Panel” on page 99. 2. Turn the LCD Panel over on a clean surface, and lift the cable as shown to detach the adhesive. 3. Grip the adhesive strip covering the LCD cable connector and pull it back (1). 4. Remove the cable from the panel as shown (2). 1 2 5. Remove the six securing screws (three on each side) from the LCD Panel brackets in numeric order, from 3 to 1. 3 1 2 2 1 3 Step LCD Brackets Size M2*3 Quantity Screw Type 6 6.
Removing the Antennas 1. See “Removing the LCD Panel” on page 99. 2. Remove the strips holding the antenna cables in place. Ensure the cables are free from obstructions. 3. Remove the tab securing the left and right antennas to the LCD module and lift the antennas clear. 4. Remove the antenna cables and assembly from the LCD module.
Removing the MIC Module 1. See “Removing the Antennas” on page 102. 2. Remove the strips and tape holding the MIC Module cable in place. Ensure the cable is free from obstructions. 3. Remove the MIC cable and Module from the LCD module.
LCD Module Reassembly Procedure Replacing the MIC Module 1. Replace the MIC Module in the LCD casing. 2. Run the cable as shown and replace the adhesive strips to hold it in place. IMPORTANT:Ensure that the cable runs as shown in the hinge well area to avoid trapping.
Replacing the Antennas 1. Run the right side Antenna cable as shown in the hinge well to avoid trapping. 2. Run the cable as shown and replace the adhesive strip. 3. Run the cable along the edge of the casing using all available cable clips. 4. Run the cable as shown and replace the adhesive strip. 5. Replace the Antenna in the casing as shown and secure it in place with the tape. 6. Ensure that the securing pin is properly located.
7. Run the left side Antenna cable as shown in the hinge well to avoid trapping. 8. Run the cable along the edge of the casing using all available cable clips. 9. Run the cable as shown and replace the adhesive 10. Run the cable as shown and replace the adhesive strip. strip. 11. Run the cable along the edge of the casing using all available cable clips. 106 12. Replace the Antenna in the casing as shown and secure it in place with the tape.
13. Ensure that the securing pin is properly located.
Replacing the LCD Panel 1. Align the LCD brackets with the six screw holes (three on each side) on the LCD Panel as shown. 2. Replace the six securing screws in numeric order, from 1 to 3. 3 1 2 2 1 3 3. Turn the panel over. Insert the LCD Panel cable 4. Run the LCD cable as shown and press down into the LCD Panel as shown (1). Secure the cable along the length of the cable to secure it in place. by replacing the securing strip (2). 2 1 5. Insert the LCD panel into the casing back edge first 6.
7. Replace the Camera Module cable bundle in the casing as shown. 8. Replace the three screws to secure the panel and grounding within the LCD module. IMPORTANT:When replacing the screws in the LCD brackets (red callout) do not use the screw holes marked with ‘X’. These slots are reserved for the Bezel securing screws.
Replacing the Camera Module 1. Reconnect the LCD cable to the Camera Module. 2. Place the Camera Module in the casing as shown. 3. Ensure that the locating pins are correctly seated. 4. Insert the Camera Bracket left side first to engage the securing clip. 5. Lower the bracket into place as shown 6. Replace the single securing screw.
Replacing the LCD Bezel 1. Place the Bezel on the casing bottom edge first 2. Press down the sides of the bezel, working toward and press in the areas marked to snap it into place. the top edge. 3. Press down the top edge to complete the process. IMPORTANT:Ensure there are no gaps between the casing and the Bezel. 4. Replace the six securing screws and screw caps on the LCD bezel.
Main Module Reassembly Procedure Replacing the CPU IMPORTANT:The CPU has a Pin1 locator that must be positioned corresponding to the marker on the CPU socket. 1. Place the CPU into the CPU socket as shown, taking note of the Pin1 locator. Socket Pin1 Locator CPU Pin1 Locator 2. Using a flat-bladed screw driver, rotate the CPU locking screw 180° clockwise to secure the CPU in place.
Replacing the Thermal Module WARNING:To prevent damage to the Thermal Module or the CPU, hold the Thermal Module by both ends at the same time. IMPORTANT:If the replacement Thermal Module does not include the thermal protection pad shown below, reuse the original thermal protection pad with the new Thermal Module. 1. Align and place the Thermal Module in the on the mainboard as shown. 2. Remove the four screws from the Thermal Module numerically, from 1 to 4. 3 1 2 4 3.
Replacing the RJ-11 Port 1. Replace the RJ-11 Port in the casing as shown. 2. Place the cable bundle in the casing and apply pressure to secure the adhesive in place. 3. Run the cable along the cable channel using all available cable clips. 4. Replace the adhesive tape and insert the cable through the casing as shown. 5. Pull the cable through the casing completely. 6. Turn the computer over and run the cable along the cable channel using all available cable clips.
7. Insert the cable through the casing to the top side as shown.
Replacing the Mainboard 1. Ensure that the Mainboard is face up. Place the Mainboard in the chassis, left hand edge first to allow the I/O Ports through the casing, then lower it into place. 2. Ensure the screw socket is aligned. Replace the single securing screws as shown. NOTE: Make sure the I/O ports are positioned correctly through the lower cover, and the screw sockets are visible through the mainboard. 3. Replace the RJ-11 cable in the retaining clip on the Mainboard.
Replacing the Bluetooth Board 1. Insert the Bluetooth Module left side first and lower 2. Replace the single securing screw. it into place. 3. Reconnect the Bluetooth cable to the Mainboard and secure the cable in place with the tape. 4. Reconnect the Bluetooth cable to the Bluetooth Module. Replacing the Modem Module 1. Connect the modem cable as shown. Chapter 3 2. Replace the Modem Module on the Mainboard.
3. Align the screw sockets and replace the two screws. 4. Secure the Modem cable in place with the adhesive tape. Replacing the USB Board 1. Insert the USB Board into the casing, ensuring that 2. Run the cable along the casing and insert it into the the USB Port is accessible through the case. FFC connector. 3. Lock the connector and press down on the FFC cable to secure it on the casing. 4. Ensure the locating pins is correctly seated and replace the single securing screw.
Replacing the Media Board WARNING:Care must be taken when replacing the Media Board Cover to prevent damage or stress to the surface. 1. Place the media board in the upper case. 2. Secure the three securing screws as shown. 3. Adhere the FFC to the upper case as shown.
Step Media Board 120 Size M2.
Replacing the TouchPad Bracket 1. Place the TouchPad in the casing. 2. Replace the two securing screws. 3. Replace the FFC and close the locking latch. 4. Run the cable along the Bracket and press down to secure it in place. Replacing the Finger Print Reader 1. Replace the Finger Print Reader in the Upper Cover in the direction of the arrow. Chapter 3 2. Run the FFC along the TouchPad bracket, as shown, and press down to secure it in place.
3. Replace the FInger Print Reader Bracket rear edge 4. Replace the single securing screw. first and lower it into place.
Replacing the Upper Cover WARNING:Care must be taken when replacing the Upper Cover to prevent damage or stress to the surface. 1. Place the Upper Cover on the Lower Cover, front edge first, and lower it into place. 2. Starting with the sides, press down all around the perimeter of the cover to secure it in place.
3. Reconnect the three FFC cables to the mainboard. C B Connect and lock connector A as shown. A Connect and lock connector B as shown. Connect and lock connector C as shown.
4. Replace the two securing screws in the Upper Cover. 5. Turn the computer over. Replace the fifteen screws on the bottom panel.
Replacing the LCD Module 1. Carefully align the LCD module over the hinge sockets and lower the module into the chassis, taking care not to trap the LCD cables. 2. Replace the two securing screws on the right hinge as shown. 3. Replace the adhesive strip on the left hinge. 4. Replace the two securing screws on the left hinge as shown. 5. Reconnect the LCD cable to the Mainboard.
IMPORTANT:Run the cables as shown to avoid trapping when the Switch Cover is replaced. 6. Insert the Antenna cables through the casing, as shown, and pull through from the underside. 7. Ensure the cable is pulled completely through the casing. Chapter 3 8. Run the Antenna cables along the cable channel as shown, using all available cable clips.
IMPORTANT: Run the cables as shown to avoid trapping when the Switch Cover is replaced. 9. Replace the two adhesive strips to secure the cables in place. 10. Pull the Antenna through the casing into the WLAN 11. Run the Antenna cables along the cable channel bay as shown. as shown, using all the available cable clips. 12. Replace the adhesive strip to secure the cables in place.
13. Replace the two securing screws.
Replacing the Speaker Module 1. Align and replace the Speaker Module in the lower IMPORTANT: Run the LCD cables over the Speaker case. Module as shown to avoid trapping when the Switch Cover is replaced. 2. Reconnect the Speaker cable. 3. Replace the adhesive tape to secure the LCD cables in place. 4. Replace the two securing screws as shown.
Replacing the Keyboard 1. Place the Keyboard on the Upper Cover, face up and reconnect the FFC cable to the Mainboard. 2. Insert the Keyboard, front edge first, into the Upper Cover as shown. Ensure that the five tabs are correctly seated. 3. Press down both sides of the keyboard to locate it correctly.
Replacing the Switch Cover 1. Place the Switch Cover on the Upper Case as shown. 2. Press down both sides of the Switch Cover to snap it into place. 3. Continue to press down as shown to correctly seat the Switch Cover on the Upper Cover.
4. Turn the computer over and replace the six securing screws as shown.
Replacing the Hinge Covers IMPORTANT:The left and right Hinge Covers are shaped differently and marked L and R on the inside. Ensure that the correct cover is used during reassembly. 1. Align the Hinge Covers screw hole side up and slide them on to the hinge assemblies. 2. Replace the two securing screws and caps.
Replacing the ODD Module 1. Align the ODD Bezel as shown and press it into place. Close the ODD drawer. 2. Align the ODD Bracket as shown and replace the securing screws. 3. Push the ODD Module into the chassis as shown until the bezel is flush with the casing. Chapter 3 4. Replace the securing screw.
Replacing the Hard Disk Drive Module 1. Place the HDD carrier on the HDD. 2. Replace the four securing screws (two each side). 3. Place the HDD Module in the HDD bay as shown and slide it in the direction of the arrow to connect the interface. Replacing the DIMM Modules NOTE: To replace DIMM Module 2, first remove DIMM Module 1. In this procedure, only DIMM Module 1 is shown. 1. Insert the DIMM Module flush with the connector and press down to lock in place.
Replacing the WLAN Module 1. Insert the WLAN board into the WLAN socket. 2. Replace the two screws to secure the module. 3. Connect the two antenna cables to the module. IMPORTANT: Ensure that the cabling is replaced as NOTE: The White cable goes to the upper terminal shown to avoid trapping when the covers are and the black cable to the lower terminal. replaced. Replacing the Lower Covers 1. Replace the Lower Covers and secure the captive screws.
Replacing the SD Card Dummy Trays 1. Insert the SD Card and push into the slot until flush with the chassis cover. Replacing the Battery 1. Slide and hold the battery release latch to the release position (1), then insert the battery and press down (2). 2. Slide the battery lock/unlock latch to the lock position.
Chapter 4 Troubleshooting Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
Power On Issue If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. 140 1. Check the power cable is properly connected to the computer and the electrical outlet. 2. Remove any extension cables between the computer and the outlet. 3.
No Display Issue If the Display doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: No POST or Video If the POST or video doesn’t display, perform the following actions one at a time to correct the problem. 1. Make sure that the internal display is selected. On this notebook model, switching between the internal display and the external display is done by pressing Fn+F5. Reference Product pages for specific model procedures. 2.
Abnormal Video Display If video displays abnormally, perform the following actions one at a time to correct the problem. 1. Reboot the computer. 2. If permanent vertical/horizontal lines or dark spots display in the same location, the LCD is faulty and should be replaced. See “Disassembly Process” on page 50. 3. If extensive pixel damage is present (different colored spots in the same locations on the screen), the LCD is faulty and should be replaced. See “Disassembly Process” on page 50. 4.
LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace a nondefective FRUs: Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem.
Touchpad Failure If the Touchpad doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem.
Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. 1. Reboot the computer. 2. Navigate to Start´ Control Panel´ System and Maintenance´ System´ Device Manager. Check the Device Manager to determine that: • The device is properly installed. • There are no red Xs or yellow exclamation marks. • There are no device conflicts. • No hardware is listed under Other Devices. 3.
Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Microphone Problems If internal or external Microphones do no operate correctly, perform the following actions one at a time to correct the problem. 1. Check that the microphone is enabled. Navigate to Start´ Control Panel´ Hardware and Sound´ Sound and select the Recording tab. 2.
HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to correct the problem. 1. Disconnect all external devices. 2. Run a complete virus scan using up-to-date software to ensure the computer is virus free. 3. Run the Windows Vista Startup Repair Utility: a. insert the Windows Vista Operating System DVD in the ODD and restart the computer. b. When prompted, press any key to start to the operating system DVD. c.
ODD Failure If the ODD fails, perform the following actions one at a time to correct the problem.
a. Double-click lDE ATA/ATAPI controllers. If a device displays a down arrow, right-click on the device and click Enable. b. Double-click DVD/CD-ROM drives. If the device displays a down arrow, right-click on the device and click Enable. c. Check that there are no yellow exclamation marks against the items in lDE ATA/ATAPI controllers. If a device has an exclamation mark, right-click on the device and uninstall and reinstall the driver. d.
b. Double-click IDE ATA/ATAPI controllers, then right-click ATA Device 0. c. Click Properties and select the Advanced Settings tab. Ensure that the Enable DMA box is checked and click OK. d. Repeat for the other ATA Devices shown if applicable. Drive Not Detected If Windows cannot detect the drive, perform the following actions one at a time to correct the problem. 1. Restart the computer and press F2 to enter the BIOS Utility. 2.
USB Failure (Rightside) If the rightside USB port fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Modem Function Failure If the internal Modem fails, perform the following actions one at a time to correct the problem.
Wireless Function Failure If the WLAN/WiMAX fails, perform the following actions one at a time to correct the problem.
EasyTouch Button Failure If the Acer EasyTouch buttons fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Start OK Check Function/B to MB connection NG Reconnect the Function/B to MB FFC cable OK Check Function/B and FFC NG Swap the Function Board Swap Mainboard Media Board Failure If the Media Board fails, perform the following actions one at a time to correct the problem.
Fingerprint Reader Failure If the Fingerprint Reader fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem.
External Mouse Failure If an external Mouse fails, perform the following actions one at a time to correct the problem. 1. Try an alternative mouse. 2. If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. See the mouse user manual. 3. If the mouse uses a USB connection, try an alternate USB port. 4. Try an alternative program to verify mouse operation. Reinstall the program experiencing mouse failure. 5. Restart the computer. 6.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
POST Codes Tables These tables describe the POST codes and descriptions during the POST. Sec: NO_EVICTION_MODE_DEBUG EQU 1 (CommonPlatform\sec\Ia32\SecCore.inc) Code Description 0xC2 MTRR setup 0xC3 Enable cache 0xC4 Establish cache tags 0xC5 Enter NEM, Place the BSP in No Fill mode, set CR0.CD = 1, CR0.NW = 0 0xCF Cache Init Finished Memory: DEBUG_BIOS equ 1 (Chipset\Alviso\MemoryInitAsm\IA32\IMEMORY.
Code Description 0x27 Enable DRAM Channel I/O Buffers 0x28 Enable all clocks on populated rows 0x29 Perform JEDEC memory initialization for all memory rows 0x30 Perform steps required after memory init 0x31 Program DRAM throttling and throttling event registers 0x32 Setup DRAM control register for normal operation and enable 0x33 Enable RCOMP 0x34 Clear DRAM initialization bit in the SB 0x35 Initialization Sequence Completed, program graphic clocks 0x43 Program Thermal Throttling BDS &
Each PEIM entry point used in 80_PORT Code Description 0x00 0x01 PEI_EVENT_LOG 0xA1 PEI_OEM_SERVICE 0xA2 PEI_SIO_INIT 0xA3 PEI_MONO_STATUS_CODE 0xA4 PEI_CPU_IO_PCI_CFG 0x06 PEI_CPU_IO 0x07 PEI_PCI_CFG 0xA5 PEI_CPU_PEIM 0xA6 PEI_PLATFORM_STAGE1 0xA7 PEI_VARIABLE 0xA8 PEI_SB_INIT 0x0C PEI_CAPSULE 0xAA PEI_PLATFORM_STAGE2 0xAC PEI_SB_SMBUS_ARP_DISABLED 0x0F PEI_HOST_TO_SYSTEM 0x40 PEI_MEMORY_INIT 0x41 PEI_S3_RESUME 0xAD PEI_CLOCK_GEN 0xAB PEI_OP_PRESENCE 0xAE PEI_FIND_F
Code 160 Description 0xC4 SECURITY_STUB 0xC5 DXE_CPU_IO 0xC6 CF9_RESET 0xC7 PC_RTC 0xC8 STATUS_CODE 0xC9 VARIABLE EMU_VARIABLE 0xD9 DXE_CHIPSET_INIT 0x45 DXE_ALERT_FORMAT 0xD6 PCI_HOST_BRIDGE 0xD7 PCI_EXPRESS 0xD5 DXE_SB_INIT 0xDA IDE_CONTROLLER 0xDB SATA_CONTROLLER 0xDD SB_SM_BUS 0xE7 ISA_ACPI_DRIVER 0xE8 ISA_BUS 0xE9 ISA_SERIAL 0xED BUS_PCI_UNDI 0xEC PCI_BUS 0xF6 BOOT_PRIORITY 0xF7 FVB_SERVICE 0xF8 ACPI_PLATFORM 0xFB PCI_HOT_PLUG 0xFC DXE_PLATFORM 0xFD P
Code Description 0x72 MONITER_KEY 0x73 LEGACY_BIOS 0x75 LEGACY_BIOS_PLATFORM 0x76 PCI_PLATFORM 0x6C ISA_FLOOPY 0x6D PS2_MOUSE 0x6E USB_BOT 0x6F USB_CBI0 0x74 USB_MOUSE 0xFA SETUP_UTILITY 0x90 FW_BLOCK_SERVICE 0x78 SMM_USB_LEGACY 0x86 GRAPHICS_CONSOLE 0x87 TERMINAL 0x8A DATA_HUB_STD_ERR 0x7C FAT 0x7D PARTITION 0x7E ENGLISH 0x7F FRENCH 0x9E HII_DATABASE 0x9F OEM_SETUP_BROWSER 0x8C OEM_BADGING_SUPPORT 0xF9 SETUP_MOUSE 0x72 MONITOR_KEY 0xBD PLATFORM_BDS 0x8D
Each SmmDriver entry point used in 80_PORT Code 162 Description 0xD4 SMM_ACCESS 0xDE SMM_CONTROL 0xCC SMM_BASE 0xD2 SMM_RUNTIME 0xDF SB_SMM_DISPATCH 0xD0 SMM_THUNK 0xCA SMM_ACPI_SW_CHILD 0xFE SMM_PLATFORM 0xD8 SMM_GMCH_MBI 0x90 SMM_FW_BLOCK_SERVICE 0x91 SMM_VARIABLE 0x92 SMM_IHISI 0x93 SMM_INT15_MICROCODE 0x94 SMM_PNP 0x95 SMM_INIT_PPM 0xD3 SMM_OEM_SERVICE Chapter 4
Chapter 5 Jumper and Connector Locations Top View 8 3 4 11 6 12 2 13 5 1 10 7 17 9 18 14 15 16 19 20 28 21 27 24 26 25 Item Pin Description Item 23 Pin 22 Description 1 JPJ1 RJ-45 Connector 15 JP16 FP Board Connector 2 LED5 AC-IN LED 16 JP23 Keyboard Connector 3 LED10 AC-IN-LED 17 JP26 Function Board Connector 4 LED3 ON-OFF LED 18 JP25 e-Key Board Connector 5 LED4 ON-OFF LED 19 JP22 Media Console Connector 6 SW3 Switch 20 JP15 USB Board Connector
Bottom View 2 11 6 12 10 13 8 1 3 14 4 5 15 7 24 16 9 17 18 19 23 22 Item 164 21 Pin Description Item Pin 20 Description 1 JDIMM2 DDR3 Socket 13 JCRT1 D-Sub Connector 2 PJP2 Battery Connector 14 JP17 eSATA/USB Port 3 JDIMM1 DDR3 Socket 15 JHDMI1 HDMI Port 4 U11 VRAM Chip 16 JUSB1 USB Port 5 U9 VRAM Chip 17 JHP1 Headphone Jack 6 U2 Northbridge 18 JMIC1 Microphone Jack 7 U17 VGA NB9M 19 JLINE1 Audio-in Jack 8 JCPU1 CPU Socket 20 IR1 Infrared
Clearing Password Check and BIOS Recovery This section provide you the standard operating procedures of clearing password and BIOS recovery for Aspire 4736G/4736Z Series. Aspire 4736G/4736Z Series provides one Hardware Open Gap on main board for clearing password check, and one Hotkey for enabling BIOS Recovery.
BIOS Recovery by Crisis Disk BIOS Recovery Boot Block: BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed. BIOS Recovery Hotkey: The system provides a function hotkey: Fn+Esc, for enable BIOS Recovery process when system is powered on during BIOS POST.
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 4736G/ 4736Z Series. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
Aspire 4736G/4736Z Series Exploded Diagrams Main Module 1 2 3 10 7 4 8 3 11 5 6 12 9 Item 168 Description Part No. Item Description Part No. 1 Switch Cover 60.AD302.001 8 Media Board 55.AD302.003 2 Keyboard KB.INT00.261 9 Mini Door 42.AD302.006 3 Hinge Cover Left and Right 42.AD302.003 10 Mainboard MB.AD302.001 4 Upper Cover 60.AC602.001 11 Thermal Module 60.AC702.001 5 Memory Door 42.AD302.005 12 Lower Cover 60.AD302.003 6 HDD Door 42.AD302.004 7 Speaker 23.
Aspire 4736G/4736Z Series FRU List Category Description Acer P/N Adapter ADAPTER 65W 3PIN DELTA SADP-65KB DFJ AP.06501.022 ADAPTER 65W 3PIN DELTA SADP-65KB BFJG OBL AP.06501.023 ADAPTER 65W 3PIN HIPRO AC-OK065B13 AP.0650A.011 ADAPTER 90W 3PIN DELTA ADP-90SB BBGF AP.09001.023 ADAPTER 90W 3PIN DELTA ADP-90SB BBGE OBL AP.09001.024 ADAPTER 90W 3PIN HIPRO AC-OL093B13P AP.0900A.004 BATTERY LI-ION 6CELL 4.4KMAH SANYO SA 3S2P BT.00603.041 BATTERY LI-ION 6CELL 4.
Category Description Acer P/N BLUETOOTH CABLE 50.AD302.001 RJ11 CABLE 50.AD302.002 TP FFC 50.AD302.003 Case/Cover/Bracket Assembly 170 STRIP COVER 60.AD302.001 UPPER CASE ASSY W/FP 60.AC602.001 UPPER CASE ASSY W/O FP 60.AD302.002 LOWER CASE ASSY FOR W/HDMI 60.AD302.003 MEDIA CONSOLE MYLAR 42.AD302.001 MEDIA BACK LIGHT 42.AD302.002 FP BRACKET 33.AD302.001 TP BRACKET 33.AD302.
Category Description Acer P/N HINGE CAP R&L 42.AD302.003 HDD DOOR 42.AD302.004 RAM DOOR 42.AD302.005 MINI DOOR 42.AD302.006 CPU INTEL P8400 2.26G AW80577SH0513M SLB3R M0 KC.84001.DPP CPU INTEL P8600 2.4G AW80577SH0563M SLB3S M0 KC.86001.DPP CPU INTEL P9500 2.53G AW80576SH0616M SLB4E C0 KC.95001.DPP CPU/Processor CPU INTEL P7350 2G AW80577SH0413M SLB53 M0 KC.73501.DPP CPU INTEL T9400 2.53G AW80576GH0616M SLB46 C0 KC.94001.DTP CPU INTEL T9600 2.8G AW80576GH0726M SLB47 C0 KC.96001.
Category Description Acer P/N DVD SUPER MULTI DRIVE MODULE 6M.AD302.002 DVD SUPER MULTI DRIVE TS-L633A TSST KU.00801.021 DVD SUPER MULTI DRIVE GT10N HLDS KU.0080D.039 DVD SUPER MULTI DRIVE DS-8A2S PLDS KU.0080F.001 DVD SUPER MULTI DRIVE AD-7580S SONY KU.0080E.017 ODD BEZEL-SUPER MULTI 42.AD302.008 ODD BRACKET 33.AD302.003 BR-DVD SUPER MULTI DRIVE MODULE 6M.AD302.003 BR-DVD DRIVE DS-4E1S PLDS KO.0020F.001 BR-DVD DRIVE BC-5500S SONY KO.0020E.002 BR-DVD DRIVE CT10N HITACHI KO.0020D.
Category Description Acer P/N HDD BRACKET 33.AD302.004 KEYBOARD INTE(UI) KB.INT00.261 KEYBOARD (GK) GREEK KB.INT00.282 KEYBOARD (ARE) ARABIC ENGLISH KB.INT00.293 KEYBOARD (CH) T-CHINESE KB.INT00.289 KEYBOARD (KO) KOREAN KB.INT00.276 KEYBOARD (RU) RUSSIAN KB.INT00.271 Keyboard KEYBOARD (TI) THAILAND KB.INT00.265 KEYBOARD (HB) HEBREW KB.INT00.262 KEYBOARD UK KB.INT00.263 KEYBOARD (GR) GERMAN KB.INT00.283 KEYBOARD (SW) SWITZERLAND KB.INT00.266 KEYBOARD (CF) CANADIAN FRENCH KB.
Category Description Acer P/N ASSY LCD MODULE 14.1 IN. WXGA GLARE W/ ANTENNA CCD 6M.AD302.004 LED PANEL 14 AUO B140XW01 V0 LK.14005.006 LED PANEL 14 CMO N140B6-L02 LK.1400D.004 LED PANEL 14 LPL LP140WH1-TLA1 LK.14008.001 LED PANEL 14 SEC LTN140AT01-G01 LK.14006.009 LVDS CABLE 50.AD302.004 LCD BRACKET R&L 33.AD302.005 LCD BEZEL 60.AD302.005 LCD COVER-IMR 60.AD302.006 ANTENNA R-1X2 50.AD302.005 ANTENNA R-3X3 50.AD302.006 ANTENNA L 50.AD302.007 CAMERA 1.0 57.AD302.
Category Description Acer P/N Memory RAM 512M DDRII 667 SAMSUNG M470T6464QZ3-CE6 KN.5120B.026 RAM 512M DDRII 667 HYNIX HYMP164S64CP6-Y5 KN.5120G.024 RAM 1G DDRII 667 NANYA NT1GT64UH8D0FN-3C KN.1GB03.026 RAM 1G DDRII 667 SAMSUNG M470T2864QZ3-CE6 KN.1GB0B.016 RAM 1G DDRII 667 ELPIDA EBE11UE6ACUA-6E-E KN.1GB09.008 RAM 1G DDRII 667 HYNIX HYMP112S64CP6-Y5 KN.1GB0G.012 RAM 2G DDRII 667 HYNIX HYMP125S64CP8-Y5 KN.2GB0G.004 RAM 2G DDRII 667 SAMSUNG M470T5663QZ3-CE6 KN.2GB0B.
Appendix A Model Definition and Configuration Aspire 4736G/4736Z Series Appendix A 176
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® XP Home, Windows® XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
Microsoft® Windows® Vista Environment Test Vendor Type Description Adapter 10001081 DELTA 65W Adapter DELTA 65W 19V 1.7x5.5x11 Yellow SADP-65KB DFJ LED LF 10001081 DELTA 65W Adapter DELTA 65W 19V 1.7x5.5x11 Yellow SADP-65KB BFJG LED LF 60002015 HIPRO 65W Adapter HIPRO 65W 19V 1.7x5.5x11 Yellow HP-OK065B13 LV4 (for flicker issue) LED LF 10001081 DELTA 90W Adapter DELTA 90W 19V 1.7x5.5x11 Blue ADP-90SB BBEA LV4 (for flicker issue) LED LF 10001081 DELTA 90W Adapter DELTA 90W 19V 1.7x5.
Vendor Type Description 10001067 INTEL C2DT5800 CPU Intel Core2Dual T5800 PGA 2.0G 2M 800 MV, TJ, noVT 10001067 INTEL C2DT5900 CPU Intel Core2Dual T5900 PGA 2.2G 2M 800 MV, TJ, noVT 10001067 INTEL C2DP8400 CPU Intel Core2Dual P8400 PGA 2.26G 3M 1066 25W 10001067 INTEL C2DP8600 CPU Intel Core2Dual P8600 PGA 2.4G 1066 25W 3M 10001067 INTEL C2DT9400 CPU Intel Core2Dual T9400 PGA 2.53G 6M 1066 35W 10001067 INTEL C2DT9600 CPU Intel Core2Dual T9600 PGA 2.
Vendor Type Description 60001994 WD N250GB5.4KS HDD WD 2.5" 5400rpm 250GB WD2500BEVT-22ZCT0 ML160 SATA LF F/W:11.01A11 60002036 SEAGATE N320GB5.4KS HDD SEAGATE 2.5" 5400rpm 320GB ST9320320AS Crockett SATA LF F/W:0303 60001922 TOSHIBA DIGI N320GB5.4KS HDD TOSHIBA 2.5" 5400rpm 320GB MK3252GSX Virgo BS SATA LF F/W:LV010J 60002005 HGST SG N320GB5.4KS HDD HGST 2.5" 5400rpm 320GB HTS543232L9A300 Falcon-B SATA LF F/W:C40C 60001994 WD N320GB5.4KS HDD WD 2.
Vendor Type Description Modem 23707801 FOXCONN TW Fox+Con MC4Z 1.5_3.3V Aus Foxconn Conexant -Unizion 1.5_3.3v AUS T60M955.0x 10001067 INTEL PM45 NB Chipset Intel CS PM45NB 10001067 INTEL GM45 NB Chipset Intel CS GM45NB 610105 HLDS NBDCB2XS ODD HLDS BD COMBO 12.7mm Tray DL 2X CT10N LF W/ O bezel SATA 10001063 SONY NBDCB2XS ODD SONY BD COMBO 12.7mm Tray DL 2X BC-5500S LF W/O bezel SATA 10001070 PHILIPS NBDCB2XS ODD PLDS BD COMBO 12.
Vendor Type Description VRAM 10000981 MISC 256M-GD2 ODM 256M-GD2 256M GDDR3 10000981 MISC 256M-DDR3 (32*16*4) 256M-DDR3 32*16*4 10000981 MISC 512M-DDR3 (64*16*4) 512M-DDR3 64*16*4 10001067 INTEL SP3x3MMW Lan Intel WLAN 533AN_MMWG Shirley Peak MM#895362 10001067 INTEL SP1x2MMW Lan Intel WLAN 512AN_MMWG Shirley Peak 5100 MM#895361 10001067 INTEL SP1x2MMW Lan Intel WLAN 512AN_MMWG Shirley Peak 5100 nonFCC/IC 10001067 INTEL SP3x3MMW Lan Intel WLAN 533AN_MMWG Shirley Peak 5300 nonFCC/IC 9
Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
184 Appendix C
Index A Features 1 Antennas Fingerprint Reader Failure 102 154 39 Flash Utility 39 FPC Cable 101 FLASH Utility B 52 BIOS Utility 29–39 Advanced 32 Boot 37 Exit 38 Navigating 29 Power 35 Save and Exit 38 Security 32 System Security 38 Bluetooth module 87 Battery Pack H Hard Disk Drive Module 58 Hibernation mode hotkey 14 64 Hinge Covers Hot Keys 163 12 Indicators 10 brightness hotkeys 167 I Board Layout Top View FRU (Field Replaceable Unit) List Intermittent Problems 156 14 146 Internal
Mainboard Internal Microphone 146 Internal Speakers 144 LCD Failure 143 MediTouch Buttons 153 No Display 141 Other Failures 155 Power On 140 Thermal Unit 154 Touchpad 144 USB 151 WLAN 152 88 media access on indicator 10 MediaTouch Button Failure 153 140 MIC Module 103 Model Definition 176 Modem Module 86 Memory Check N U No Display Issue 141 156 USB Failure (Rightside) 151 Undetermined Problems Notebook Manager hotkey 14 utility num lock on indicator BIOS 10 W O Online Support Information