Acer Altos G5450 Series User’s Guide
Copyright © 2007 Acer Incorporated All Rights Reserved. Acer Altos G5450 Series User’s Guide Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such changes will be incorporated in new editions of this manual or supplementary documents and publications.
iii Notices FCC declaration of conformity This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
iv Notice: Peripheral devices Only peripherals (input/output devices, terminals, printers, etc.) certified to comply with the Class A limits may be attached to this equipment. Operation with noncertified peripherals is likely to result in interference to radio and TV reception. Caution: Changes or modifications not expressly approved by the manufacturer could void the user’s authority, which is granted by the Federal Communications Commission, to operate this server.
v ADVARSEL: LASERSTRÅLING VEDÅBNING SE IKKE IND I STRÅLEN. VARO: LAVATTAESSA OLET ALTTINA LASERSÅTEILYLLE. VARNING: LASERSTRÅLNING NÅR DENNA DEL ÅR ÖPPNAD ÅLÅ TUIJOTA SÅTEESEENSTIRRA EJ IN I STRÅLEN. VARNING: LASERSTRÅLNING NAR DENNA DEL ÅR ÖPPNADSTIRRA EJ IN I STRÅLEN. ADVARSEL: LASERSTRÅLING NAR DEKSEL ÅPNESSTIRR IKKE INN I STRÅLEN. Macrovision copyright protection notice "U.S Patent Nos. 4,631,603; 4,819,098; 4,907,093; 5,315,448; and 6,516,132.
vi CE Declaration of conformity We, Acer Computer (Shanghai) Limited 3F, No. 168 Xizang Medium Road, Huangpu District, Shanghai, China Contact Person: Mr. Easy Lai Tel: 886-2-8691-3089 Fax: 886-2-8691-3000 E-mail: easy_lai@acer.com.
vii Declaration of conformity for EU countries Hereby, Acer, declares that this PC series is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
viii Information for your safety and comfort Safety instructions Read these instructions carefully. Keep this document for future reference. Follow all warnings and instructions marked on the product. Turning the product off before cleaning Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
ix • Slots and openings are provided for ventilation to ensure reliable operation of the product and to protect it from overheating. These openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register, or in a built-in installation unless proper ventilation is provided.
x Warning! The grounding pin is a safety feature. Using a power outlet that is not properly grounded may result in electric shock and/or injury. Note: The grounding pin also provides good protection from unexpected noise produced by other nearby electrical devices that may interfere with the performance of this product. • Use the product only with the supplied power supply cord set.
xi • the product exhibits a distinct change in performance, indicating a need for service • the product does not operate normally after following the operating instructions Note: Adjust only those controls that are covered by the operating instructions, since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.
xii Tips and information for comfortable use Computer users may complain of eyestrain and headaches after prolonged use. Users are also at risk of physical injury after long hours of working in front of a computer. Long work periods, bad posture, poor work habits, stress, inadequate working conditions, personal health and other factors greatly increase the risk of physical injury. Incorrect computer usage may lead to carpal tunnel syndrome, tendonitis, tenosynovitis or other musculoskeletal disorders.
xiii Taking care of your vision Long viewing hours, wearing incorrect glasses or contact lenses, glare, excessive room lighting, poorly focused screens, very small typefaces and low-contrast displays could stress your eyes. The following items provide suggestions on how to reduce eyestrain. • • Eyes • Rest your eyes frequently. • Give your eyes regular breaks by looking away from the monitor and focusing on a distant point. • Blink frequently to keep your eyes from drying out.
xiv Developing good work habits Develop the following work habits to make your computer use more relaxing and productive: • Take short breaks regularly and often. • Perform some stretching exercises. • Breathe fresh air as often as possible. • Exercise regularly and maintain a healthy body. Warning! We do not recommend using the computer on a couch or bed. If this is unavoidable, work for only short periods, take breaks regularly, and do some stretching exercises.
System specifications Performance Mechanical Environmental Hardware options External and internal structure Front bezel Front panel Rear panel Internal components System boards Mainboard Backplane board BMC module ARMC/3 module System LED indicators Front panel LED indicators Hot-plug HDD LED indicator LAN port LED indicators Power supply module LED indicators 2 System setup Setting up the system Pre-installation requirements Connecting peripherals Turning on the system Power-on problems Configuring the sy
xvi Removing a HDD cage Installing an additional hard drive Configuring a 5-25 inch storage device Upgrading the processor Upgrading the system memory DIMM population guidelines Removing a DIMM Installing a DIMM Installing an expansion card Installing the BMC module Installing the ARMC/3 module Installing a redundant power supply module 4 System BIOS BIOS overview Entering BIOS setup BIOS setup primary menus BIOS setup navigation keys Main menu Advanced menu Advanced Processor Options Memory Configuration
xvii Initial system startup problems Initial troubleshooting checklist Hardware diagnostic testing Checking the boot-up status Verifying the condition of the storage devices Confirming loading of the operating system Specific problems and corrective actions Appendix A: Server management tools Server management overview RAID configuration utilities Configuring Onboard SATA RAID Configuring LSI MegaRAID SAS 8708ELP Configuring LSI MegaRAID SAS 8204ELP Appendix B: Rack mount configuration Rack installation i
xviii
1 System tour
The Acer Altos G5450 server is a fully modular dual-processor system featuring the latest in computing technology. It hosts a range of powerful and flexible features designed to meet the needs of various network environments. From simple networking functions to computing intensive applications, the Altos G5450 delivers.
3 System specifications This section lists down the impressive computing features of the Altos G5450 system.
4 1 System tour PCI interface • Five PCI bus slots • Two PCI Express x16 bus slots with, one x16 throughput and one x8 throughput • One PCI Express x8 bus slot with x4 throughput • Two 32-bit/33 MHz PCI bus slot Video controller • Integrated XGI Z9s chipset with 16 MB DDR SDRAM • Optional add-on graphic card support SATA Controller • Integrated six-ports SATA2 controller onboard • Integrated SATA S/W RAID 0, 1, 5 & 10 Networking • Two Gigabit Ethernet LAN ports (RJ-45) • TCP Offload Engi
5 I/O ports • Two front USB 2.0 ports • Two rear USB 2.
6 1 System tour Mechanical • Chassis • Tool-less chassis design for easy hardware access and configuration • Tower and rack-mount (5U, tray-less) setup options • Dimensions – Height: 445 mm (17.5 in) – Depth: 212 mm (8.3 in) – Width: 550 mm (21.6 in) • Mainboard • Dimensions (length x width): 304.8 x 330.2 mm (12 x 13 in) • Platform: Extended ATX (EATX) Environmental • Temperature • Operating: +10° to +35°C with the maximum rate of change not to exceed 10° per hour.
7 Hardware options Note: To purchase the any of the following hardware options, contact your local Acer representative.
8 1 System tour External and internal structure Front bezel No. Component 1 Side panel release button 2 Security keylock This lock secures the bezel door to protect the server unit from unauthorized access. 3 LED indicator panel For more information on the LED indicators description, go to page 20.
9 Front panel No. Icon Component Description 1 DVD-ROM drive Eject button Press this button to open the DVD drive tray. 2 DVD-ROM drive activity indicator When the LED indicator is lit, there is an ongoing DVD drive activity. 3 DVD-ROM drive mechanical eject hole When the DVD drive tray get stucked, insert a paperclip to this hole to manually eject the tray. 4 DVD-ROM drive Disk drive for reading CD, VCD, and DVD contents. 5 5.
10 No. 1 System tour Icon Component Description 8 Status/fault indicator Indicates the status of the system operations (green/amber). 9 LAN port 1/2 status indicators Indicate the system network connection status. 10 Hot-plug HDD activity indicator Indicates the status of a hot-plug HDD installed in the system (green /amber). 11 HDD cage Supports four hot-plug or easy-swap SAS or SATA2 HDDs. 12 HDD cage bay Supports an optional four-bay HDD cage (hot-plug or easy-swap). 13 USB 2.
11 Rear panel No. Icon Component Description 1 Power supply module release latch Push down the latch to disengage the module from the chassis. 2 Power supply module cord socket Connect the system power cord here. 3 Main power supply module Provides the system’s main power supply. 4 PS/2 mouse port Connects to a PS/2 mouse. 5 PS/2 keyboard port Connects to a PS/2 keyboard. 6 Serial port Connects to serial devices. 7 Monitor port Connects to monitors.
12 No. 1 System tour Icon Component Description 8 USB 2.0 ports Connects to USB devices. 9 Gigabit LAN ports 1/2 Connects to an Internet or intranet network. 10 Unit identification (UID) switch/ indicator Press to mark a particular server unit within a server group (when rack-mounted) for purpose of identification during servicing or maintenance procedures. (blue) 11 PCI slot covers Protects the vacant expansion slots. 12 System fan Regulates the system airflow.
13 Internal components No. Component 1 Redundant power supply module bay 2 Heat sink fan (HSF) assemblies 3 Release sliders for the 5.25-inch devices 4 Release sliders for the HDD cages 5 Mainboard 6 PCI slot lock levers 7 System fan Users have the option to purchase a redundant system fan unit or hot-swap redundant system fan unit.
14 System boards Mainboard 1 System tour
15 No. Code 1 KB_MS1 Description TOP: PS/2 Mouse Port Bottom: PS/2 Keyboard Port 2 COMA1 Serial Port 3 VGA1 Monitor Port 4 R_USB1 USB2.
16 1 System tour No.
17 No. Code Description 43 BP1 I2C connector for SAS Backplane Backplane board The backplane board attached to rear of the hot-plug HDD cage is what differentiate it from the easy-swap HDD cage model. No.
18 1 System tour BMC module The optional BMC module is the meeting point between the server hardware and the system management software. In conjunction with the mainboard hardware monitor, it allows system administrators to manage the system remotely over a network. No.
19 ARMC/3 module The optional ARMC/3 module expands the server’s remote management function through its own dedicated NIC port. System administrators can now have full remote access to the server regardless of its condition. Options to access server configuration, performance and storage; view a summary of key components; and monitor system health events are readily access using a simple browser. No.
20 1 System tour System LED indicators This section discusses the different LED indicators located on the: • Front panel • Hot-plug HDD carrier • LAN port • Power supply module Knowing what each LED indicator signifies can aid in problem diagnosis and troubleshooting. Front panel LED indicators The five LED indicators mounted on the front panel allow the constant monitoring of basic system functions. These indicators remain visible even when the bezel door is closed.
21 Hot-plug HDD LED indicator A drive activity LED indicator is mounted on the hot-plug HDD carrier. The table below lists the possible drive states. Status Green Amber Description HDD access Blinking — Ongoing hot-plug HDD activity HDD failure — On Hot-plug HDD failure HDD rebuild Flashing green/amber HDD is rebuilding data.
22 1 System tour Power supply module LED indicators Indicator Color Status Description Status (top) Green On Output requirements are met. Off AC power is disconnected from the module. Green On Input voltage requirements are met. Amber On Fault (bottom) • Overvoltage • Overcurrent • Output short circuit Off AC power is disconnected from the module.
2 System setup
This chapter gives you instructions on how to prepare the system for operation. Procedures for connecting peripherals are also explained.
25 Setting up the system Pre-installation requirements Selecting a site Before unpacking and installing the system, select a suitable site for the system for maximum efficiency.
26 2 System setup Connecting peripherals The color-coded I/O port panel on the system rear accepts a variety of compatible peripherals. Refer to the figure below for specific connection instructions for each port. Note: Consult the operating system manual for information on how to configure the network setup. Caution: Do not route the power cord where it will be walked on or pinched by items placed against it. The server is designed to be electrically grounded (earthed).
27 Turning on the system After making sure that you have properly set up the system, applied power, and connected all the necessary peripherals, you can now power on the system. Follow the procedure below. 1 Open the bezel door. 2 Press the power button. The system starts up and displays a welcome message on the monitor. After that, a series of power-on self-test (POST) messages appear. The POST messages indicate if the system is running well or not.
28 2 System setup Note: If the system does not turn on or boot after pressing the power button, go to the next section for the possible causes of the boot failure. Aside from the POST messages, you can determine if the system is in good condition by checking if the following occurred. • The power status indicator on the front panel lights up green. • The Num Lock, Caps Lock, and Scroll Lock indicators on the keyboard light up.
29 Configuring the system OS The Altos G5450 comes with Acer EasyBUILD that allows users to conveniently install the preferred operating system. To start using EasyBUILD, follow the steps below. 1 Locate the EasyBUILD DVD included in the system package. 2 With the system turned on, press the DVD-ROM drive eject button. 3 When the disc tray slides open, insert the EasyBUILD DVD with the label side of the disc facing upward.
30 2 System setup Rack mount configuration The Altos G5450 server is a dual-platform system that can be set up in both tower and rack-mount configurations. A rack mount kit is available for customers who prefer to mount the server in a system rack. To purchase a rack mount kit, contact your local Acer representative or order directly from http://www.acer.com/. The figure below shows the Altos G5450 server in a rack-mount position.
31 Turning off the system There are two ways to turn off the server—via software or via hardware. The software procedure below applies to a system running on a Windows OS. For other OS shutdown procedures, refer to the related user documentation. To turn off the system via software: 1 Press Ctrl+Alt+Delete on the attached keyboard or click the Start on the Windows taskbar. 2 Select Shut Down. 3 Select Shut down from the drop-down menu, then click OK.
32 2 System setup
3 System upgrade
This chapter discusses the precautionary measures and installation procedures you need to know when upgrading the system.
35 Installation precautions Before you install any server component, it is recommended that you read the following sections first. These sections contain important ESD precautions along with pre-installation and post-installation procedures. ESD precautions Electrostatic discharge (ESD) can damage static-sensitive hardware components, such as the processor, disk drives, and the system boards.
36 3 System upgrade Pre-installation instructions Perform the steps below before you open the server or before your remove or replace any component. Warning! Failure to properly turn off the server before you start perform any hardware configuration may cause serious damage and bodily harm. Do not attempt the procedures described in the following sections unless you are a qualified service technician. 1 Turn off the server and all connected peripherals. 2 Unplug all power cables from their outlets.
37 Opening the server Caution: Before you proceed, make sure that you have turned off the system and all peripherals connected to it. Read the “Pre-installation instructions” section on page 36. You need to open the server before you can install upgrade components. The front bezel and (left) side panel are removable to allow access to the server’s internal components. Refer to the following sections for instructions.
38 3 System upgrade Removing the front bezel 1 Remove the side panel. Refer to the previous section for instructions. 2 Remove the front bezel. (1) Release the bezel door retention tabs from the chassis interior. (2) Pull the bezel away from the chassis.
39 Configuring the hard drive The two HDD cage bays of the Altos G5450 accommodates both hot-plug and easy-swap HDD cage models. The main difference between these two cage models is the presence of a backplane board on the rear side of the hot-plug HDD cage. Both cage models support up to four SATA2 or SAS hard disk drives. The system ships out with only a single HDD cage occupying the top cage bay.
40 3 3 System upgrade Install the HDD cage. (1) Slide the cage into the lower bay with the HDD carriers facing front. The cage locked to the chassis with an audible click. If you have installed a hot-plug HDD cage, proceed to next step for related drive cable connections. Drive cable connections for an easy-swap HDD can be found on page page 45. (2) Connect the following cables to the hot-plug HDD cage backplane board.
41 (3) Connect the other end of the SAS/SATA2 cable to the SAS connector of the add-on SAS controller board. 4 Remove the HDD cage bay plastic cover from the front bezel. (1) Use a flat-blade screwdriver to disengage the tabs on the top edge of the cover from its bezel slots. (2) Detach the cover from the bezel. Store this cover for future reinstallation. 5 Observe the post-installation instructions described on page 36.
42 3 System upgrade Removing a HDD cage 1 Perform the pre-installation instructions described on page 35. 2 Prepare the HDD cage for removal. 3 • For a hot-plug HDD cage, disconnect the data and power cables from the backplane board, then remove all HDDs from the cage. • For an easy-swap HDD cage, disconnect the data and power cables from their HDD connectors, then remove all HDDs from the cage. Remove the HDD cage. (1) Move the release slider all the way up to eject the hot-plug HDD cage.
43 Installing an additional hard drive The Altos G5450 HDD cage models supports both SATA2 and SAS hard drives in different capacities. Note: If you intend to install a SAS hard drive model, you first need to install the add-on SAS controller card option. For related instructions, go to page 60. To install a hot-plug hard drive: 1 If necessary, unlock the front bezel, then pull it open. 2 Remove the HDD dummy cover from the cage. 3 Prepare the blank HDD carrier for installation.
44 3 System upgrade 4 Align the new hard disk with the HDD carrier, then secure it with the four screws you removed in step 3-1. 5 Install the new hard drive into the cage. (1) Slide the drive into the cage with the carrier handle still extended. (2) Make sure that the drive is properly inserted before pushing the handle back until it clicks into place. 6 Set up the new hard drive’s RAID configuration. For related instructions, go to the “RAID configuration utilities” section on page 110.
45 To install an easy-swap hard drive: 1 Remove the side panel from the chassis. Go to page 37 for instructions. 2 Observe steps 2 through 5 of the previous section. 3 Connect the easy-swap HDD cables. (1) Connect the power connectors of the SAS/SATA2 cable to the power supply module HDD power cables. (2) Connect the data connectors of the SAS/SATA2 cable to the signal connectors of the of the easy-swap HDDs. (3) Connect the other end of the SAS/SATA2 power cable to the add-on SAS controller card.
46 3 System upgrade Configuring a 5-25 inch storage device The three 5.25-inch device bays support a variety of storage devices for additional storage capacity and scalability. Go to page 4 for a list of supported storage devices. The system ships with a DVD-ROM drive installed on the topmost device bay. You can choose to replace the default drive, or you can install a new storage device on the middle or bottom-most device bay.
47 Keep this cover for future reinstallation. 6 Install the new 5.25-inch storage device. The instructions given below apply to a regular 5.25-inch storage device. If you intend to replace or install a floppy drive, refer to the documentation that came with the new drive for instructions on how to set up the FDD conversion kit. (1) Install the new 5.25-inch drive into the drive bay. (2) Move the release slider into the lock position . (3) Connect the power and IDE cables to the new 5.25-inch drive.
48 3 System upgrade Upgrading the processor This section explains the procedures for removing and installing the processor and heat sink fan (HSF) assembly. Processor configuration guidelines The mainboard has two Socket F (1207-pin) processor sockets supporting Dual-Core or Quad-Core AMD Opteron™ processors. You have the option to upgrade the default processor or install a second one for a dual-processor configuration. Observe the following guidelines when replacing or installing a processor.
49 3 Remove the HSF assembly. Important: Before removing a CPU from the mainboard, make sure to create a backup file of all important data. (1) Observe the ESD precautions and pre-installation instructions described on page 35. Warning! The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. (2) Disconnect the CPU fan cable from its mainboard connector. (3) Disengage the retaining clip from the heat sink base (1).
50 3 System upgrade (3) Grasp the processor by its edges and lift it out of its socket. (4) Store the old processor inside an anti-static bag. (5) Remove the new processor from its protective packaging. 5 Install the new processor. (1) Hold the processor by its edges, then insert it in the socket. Make sure that the alignment tabs on the socket fit the two notch located on the edge of the processor.
51 7 Reinstall the HSF assembly. (1) Apply thermal grease. Apply approximately 0.1ml of the thermal grease compound to the top of the CPU. (2) Install the HSF assembly (1) Move the handle of the retaining clip slightly in a direction away from the heat sink. (2) Align the heat sink fan assembly to the heat sink base (1). Note: Make sure to install both sides of the retaining clips. (3) Secure the retaining clip to the tabs in the heat sink base by aligning the clip holes over the tabs (2).
52 3 System upgrade Upgrading the system memory This section includes instructions for removing and installing a DIMM (dual in-line memory module). Altos G5450 has sixteen DIMM slots. Each CPU controls eight DIMM slots. The DIMM slots support dual channel DDR2 -667 registered ECC memory modules. Important: When you are using a single-processor server, you should install a pair of identical modules into the DIMM A1 and B1, DIMM A2 and B2, DIMM A3 and B3, DIMM A4 and B4 slots.
53 DIMM population guidelines Important: For the system to function, DIMM modules must be installed or removed in matched pairs, following the slot sequence listed below. DIMM modules of the same type, size and manufacturer must be installed in the same colored DIMM slots. • CPU 1 — Populate DIMM slots A1 and B1 first, followed by slots A2 and B2. • CPU 2 — Populate DIMM slots C1 and D1 first, followed by slots C2 and D2.
54 3 System upgrade The table below lists the supported memory installation based on the processor configuration: Single processor configuration CPU 1 (Single Processor Installed) DIMM A1/B1 DIMM A2/B2 DIMM A3/B3 DIMM A4/B4 2x512MB Total Capacity 1GB 2x512MB 2x512MB 2x512MB 2x512MB 2x512MB 2GB 2x512MB 2x512MB 2x512MB 3GB 2x512MB 2x1GB 4GB 2GB 2x1GB 2x1GB 2x1GB 2x1GB 2x1GB 4GB 2x1GB 2x1GB 2x1GB 6GB 2x1GB 2x2GB 8GB 4GB 2x2GB 2x2GB 2x2GB 2x2GB 2x2GB 8GB 2x2GB 2x2GB 2x2GB
55 Dual-processors configuration CPU 1 / CPU 2 (Dual Processors Installed) DIMM B1/A1 DIMM C1/D1 DIMM B2/A2 DIMM C2/D2 DIMM B3/A3 DIMM C3/D3 DIMM B4/A4 DIMM C4/D4 2x512MB 2x512MB Total Capacity 2GB 2x512MB 2x512MB 2x512MB 2x512MB 4GB 2x512MB 2x512MB 2x512MB 2x512MB 2x512MB 2x512MB 2x512MB 2x512MB 2x512MB 2x512MB 2x512MB 2x512MB 6GB 2x512MB 2x512MB 2x1GB 2x1GB 8GB 4GB 2x1GB 2x1GB 2x1GB 2x1GB 8GB 2x1GB 2x1GB 2x1GB 2x1GB 2x1GB 2x1GB 2x1GB 2x1GB 2x1GB 2x1GBB 2x1GB 2x1GB 12GB 2x1GB 2x1
56 3 System upgrade Removing a DIMM Before you can install a new pair DIMMs in the sockets, remove first any previously installed DIMM from that sockets. Important: Before removing DIMMs from the mainboard, make sure to create a backup file of all important data. 1 Observe the ESD precautions and pre-installation instructions described on page 35. 2 Locate the DIMM slot on the mainboard.
57 Installing a DIMM Warning! DIMM of the same type, size and manufacturer must be installed into the same colored DIMM slots. 1 Observe the ESD precautions and pre-installation instructions described on page 35. 2 Locate the DIMM slots on the mainboard. 3 Open the clips on the socket. 4 Align then insert the DIMM into the socket. 5 Press the holding clips inward to lock the DIMM in place. CPU2 CPU1 Memory should be installed in pairs.
58 3 System upgrade Installing an expansion card This section explains how to install an expansion card. I/O interface Altos G5450 has five PCI bus slots: • PCI1--32bit/ 33MHz PCI slot • PCI2--32bit/ 33MHz PCI slot • PCIE_1--PCI Express x16 slot (w/ x8 throughput) • PCIE_2--PCI Express x8 slot (w/ x4 throughput) • PCIE_3--PCI Express x16 slot (w/ x16 throughput) To install an expansion card: 1 Perform the pre-installation instructions described on page 35.
59 Caution: Do not discard the slot cover. If the expansion card is removed in the future, the slot cover must be reinstalled to maintain proper system cooling. Remove the expansion card from its protective packaging, handling it by the edges. (3) Insert the card into the selected slot. Make sure that the card is properly seated. (4) Press the release latch to secure the card in place. (5) Connect the necessary cables to the expansion card as required.
60 3 System upgrade Installing the BMC module The optional BMC module allows system administrators to manage the Altos G5450 system remotely over a network. To install the BMC module: 1 Perform the pre-installation instructions described on page 35. 2 Locate the IPMI1 slot. If necessary, remove any boards or cables that prevent access to it. 3 If necessary, open the holding clips of the IPMI1 slot. 4 Remove the BMC module from its protective packaging, handling it by the edges.
61 Installing the ARMC/3 module Remote system management just got easier with the new ARMC/3 module. The module provides high performance KVM (keyboardvideo-mouse) redirection and features a dedicated NIC port for faster network access. To install the ARMC/3 module on system board: 1 Perform the pre-installation instructions described on page 35. 2 Locate the IPMI1 slot. If necessary, remove any boards or cables that prevent access to it. 3 If necessary, open the holding clips of the IPMI1 slot.
62 3 System upgrade 2 Locate the SODIMM1 slot on the BMC module board. If necessary, remove any boards or cables that prevent access to it. 3 If necessary, open the holding clips of the SODIMM1 slot. 4 Remove the ARMC/3 module from its protective packaging, handling it by the edges. 5 Install the ARMC/3 module. (1) Align the module so that the notch on the SODIMM1 slot fits the keyed edge of the module, then press the module at both ends to seat it fully into the slot.
63 (2) Pull out the slot cover and store it for reassembly later. Caution: Do not discard the slot cover. If the expansion card is removed in the future, the slot cover must be reinstalled to maintain proper system cooling. (3) Insert the dedicated NIC port card into the selected slot. Make sure that the card is properly seated. (4) Press the release latch to secure the card in place.
64 3 System upgrade (5) Connect the card’s LAN cable to the LAN1 connector of the ARMC/3 module. 7 Observe the post-installation instructions described on page 36.
65 Installing a redundant power supply module The Altos G5450 supports two 610-watts hot-swap power supply modules. The system ships out with only one power supply module installed. You have the option to install a second module to provide the system with a redundant power source. A redundant power configuration enables a fully-configured system to continue running even if one of the power supply module fails.
66 3 System upgrade To install a hot-swap power supply module: 1 Detach the cover from the chassis. Keep the cover for future reassembly. 2 Slide the module into the empty bay until you feel resistance, and it locks into place. 3 Verify that the power status indicators on the main power supply and on the newly installed redundant power supply are illuminated green.
4 System BIOS
68 4 System BIOS
This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters.
70 4 System BIOS BIOS overview BIOS setup is a hardware configuration program built into the system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions.
71 Entering BIOS setup 1 Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. 2 During POST, press F2. If you fail to press F2 before POST is completed, you will need to restart the server. The Setup Main menu will be displayed showing the Setup’s menu bar. Use the left and right arrow keys to move between selections on the menu bar.
72 4 System BIOS BIOS setup navigation keys Use the following keys to move around the Setup utility. • Left and Right arrow keys – Move between selections on the menu bar. • Up and Down arrow keys – Move the cursor to the field you want. • PgUp and PgDn keys – Move the cursor to the previous and next page of a multiple page menu. • Home – Move the cursor to the first page of a multiple page menu. • End – Move the cursor to the last page of a multiple page menu.
73 Main menu Parameter Description System Time Set the system time following the hour-minute-second format. System Date Set the date following the month-day-year format.
74 4 System BIOS Advanced menu The Advanced menu display submenu options for configuring the function of various hardware components. Select a submenu item, then press Enter to access the related submenu screen.
75 Parameter Description CPU Speed The processor speed is the speed at which a microprocessor executes instructions. Clock speeds are expressed in megahertz (MHz), with 1 MHz being equal to 1 million cycles per second. The faster the clock, the more instructions the CPU can execute per second.
76 4 System BIOS Memory Configuration Parameter Description Option Extended Memory Total size of extended memory detected during POST DIMM Group #1 - 16 Status The size of memory installed on each of the memory slots. Unlock Disabled Banks Press Enter key to configure.
77 Advanced Chipset Control Parameter Description Option Wake on Keyboard/ Mouse Select whether to enable the Wake on Keyboard/Mouse function. Enabled Wake On Ring Select whether to wake up the system when an incoming call is detected on the modem. Enabled Select whether to wake up the system when an RTC alarm is detected.
78 4 System BIOS PCI Configuration Parameter Description Option PCI Slot 1 - 5 Option ROM When enabled, this setting will initialize the device expansion ROM for the related PCI slot. Enabled LAN 1/2 Option ROM Scan Select whether to enable the selected onboard LAN device. When enabled, device expansion ROM will be initialized. Enabled Onboard LAN 1/2 Control Select whether to enable the selected Onboard LAN 1/2 Control.
79 I/O Device Configuration Parameter Description Option Serial Port A/B When enabled, it allows you to configure the serial port settings. Enabled When set to Auto, it allows the server’s BIOS or OS to select a configuration. Auto Disabled When set to Disabled, it displays no configuration for the serial port.
80 4 System BIOS Parameter Description Option SATA0 Controllor Select whether to enable support for SATA devices. Enabled SATA1 Controllor Select whether to enable support for SATA devices. Enabled SATA2 Controllor Select whether to enable support for SATA devices. Enabled NV RAID Configuration Press Enter to configure onboard SATA RAID. Disabled Disabled Disabled IDE Configuration The IDE Configuration submenu lets you define the parameter settings related to the system hard drive(s).
81 I/O Channel 0/Secondary Master/Slave Parameter Description Option Type Selects the drive type. Auto None CD-ROM ATAPI Removable IDE Removable User Total Sectors Total number of sectors available in the selected hard drive. Maximum Capacity Maximum capacity of the selected hard drive. Multi-Sector Transfers Set the multi-Sector transfer mode. 16 Sectors Disabled 2 Sectors 4 Sectors 8 Sectors LBA Mode Control Selects the hard disk drive translation method.
82 4 System BIOS Parameter Description Option Transfer Mode Select a transfer mode to enhance hard disk performance. Fast PIO 4 Standard Fast PIO 1 Fast PIO 2 Fast PIO 3 FPIO 3/DMA 1 FPIO 4/DMA 2 Ultra DMA Mode Selects DMA (Direct Memory Access) mode. Mode 6 Disabled Mode 0 Mode 1 Mode 2 Mode 3 Mode 4 Mode 5 Floppy Configuration The Floppy Configuration submenu displays the type of floppy disk drive installed in the server.
83 Boot Configuration Parameter Description Option Boot-time Diagnostic Screen Choose whether to display the boot-time diagnostic screen during POST. Enabled Reset Configuration Data Select whether to erase data in the section of memory for ESCD (Extended System Configuration Data) which stores the configuration settings for non-PnP plug-in devices. Yes Multiprocessor Specification Select the multiprocessor (MP) specification revision level. 1.4 Disabled No 1.
84 4 System BIOS Parameter Description Option After Power Failure Defines the power state to resume to after a system shutdown that is due to an interruption in AC power. Last State Stay Off Power On When set to Last State, the system will return to the active power state prior to shutdown. When set to Stay Off, the system remains off after power shutdown. When set to Power On, the system will be turned on from a power failure. NumLock Select the NumLock behavior during boot-up.
85 Parameter Description Option View DMI Event Log Press Enter to view the DMI (Desktop Management Interface) event log. To return to the DMI Event Logging submenu, click Continue in the Event Log window. Event Logging Select whether to allow logging of all DMI events. Enabled ECC Event Logging Select whether to allow logging of ECC events. Enabled Mark DMI Events as Read Press Enter to view the DMI event log, then select a log entry to mark as read.
86 4 System BIOS Security menu The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. There are three types of passwords that you can set: • Supervisor password Entering this password will allow the user to access and change all settings in the Setup Utility. • User password Entering this password will restrict a user’s access to the Setup menus. To enable or disable this field, a supervisor password must first be set.
87 Parameter Description Option Supervisor Password Is This parameter indicates whether a supervisor password has been assigned. Clear User Password Is This parameter indicates whether a user password has been assigned. Clear Enabled Enabled Set Supervisor Password Press Enter to configure the supervisor password. Set User Password Press Enter to configure the user password. Password On Boot Select Enabled to activate security check during POST.
88 4 System BIOS Changing a system password 1 Use the up/down keys to select a password parameter (Set Supervisor Password or Set User Password), then press Enter. 2 Type the original password then press Enter. 3 Type a new password then press Enter. 4 Retype the password to verify the first entry then press Enter again. 5 Press F10. 6 Select Yes to save the modified password and close the Setup Utility.
89 Server menu Parameter Description System Management Displays basic system ID information, as well as BIOS and BMC firmware versions. Press Enter to access the related submenu. Console Redirection Displays console redirection-related settings. Press Enter to access the related submenu. Event Log Configuration Displays DMI event log-related settings. Press Enter to access the related submenu.
90 4 System BIOS System Management The System Management submenu is a simple display page for basic system ID information, as well as BIOS and BMC firmware versions. Items on this window are non-configurable.
91 Parameter Description Option COM Port Address Select whether to enable console redirection. Onboard COM A Console redirection enables users to manage the system from a remote location. Onboard COM B Select the baud rate for console redirection. 300 Baud Rate Disabled 1200 2400 9600 19.2K 38.4K 57.6K 115.2K Console Type Select a terminal type to be used for console redirection. VT100, VT100 8bit PC-ANSI 7bit VT100+ VT-UTF8 Flow Control Assign control for the console redirection flow.
92 4 System BIOS Event Log Configuration Parameter Description Option Clear All Event Logs Press Enter then select whether to clear all entries in the system event log. Log POST Sys. Event Select whether to enable the BIOS event log to be integrated in the system event log.
93 Boot menu The Boot menu allows you to set the drive priority during system boot-up. BIOS setup will display an error message if the drive(s) specified is not bootable.
94 4 System BIOS Exit menu The Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press Enter. Parameter Description Exit Saving Changes Save changes made and close the BIOS setup. Exit Discarding Changes Discard changes made and close the BIOS setup. Load Setup Defaults Load the default settings for all BIOS setup parameters. Setup Defaults are quite demanding in terms of resources consumption.
5 System troubleshooting
This chapter provides possible solutions for specific problems. If you cannot correct the problem, contact your local Acer representative or authorized dealer for assistance.
97 Resetting the system Before going through in-depth troubleshooting, attempt first to reset the system using one of the methods below. Perform Purpose To do this Soft boot reset To clear the system memory and reload the operating system. Press Ctrl+Alt+Del Cold boot reset To clear the system memory, restart POST, and reload the operating system. This will halt power to all peripherals. Press the system power button off and then on.
98 5 System troubleshooting Initial system startup problems Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less possible cause. If the problem you are experiencing is with a specific application, see the "There is problem with the software program" section on page 104.
99 Initial troubleshooting checklist Use the checklist below to eliminate the possible cause for the problem you’re encountering.
100 5 System troubleshooting Hardware diagnostic testing This section provides a detailed approach to identifying a hardware problem and its cause. Checking the boot-up status Caution: Before disconnecting any peripheral cables from the server, turn off the system and any peripheral devices. Failure to do so can cause permanent damage to the system and/or the peripheral device. 1 Turn off the system and all external peripheral devices.
101 Verifying the condition of the storage devices As POST determines the system configuration, it tests for the presence of each mass storage device installed in the system. As each device is checked, its activity indicator should turn on green briefly. Check the activity indicators for the hard drive(s), DVD-ROM drive, floppy drive, and any other 5.25-inch device you may have installed.
102 5 System troubleshooting Specific problems and corrective actions Listed below are specific problems that may arise during the use of your server and their possible solutions. Power indicator does not light. Do the following: • Make sure the power supply module is properly installed. • Make sure the power cord is connected correctly. • Make sure that the wall outlet has power. Test it by plugging another device. • Make sure the power indicator on the front panel is lit up green.
103 HDD activity indicator does not light. Do the following: • Make sure the data and power cables are connected correctly. • Check that relevant switches and jumpers on the hard drive and on the backplane board (for hot-plugs HDD) are set correctly. DVD drive activity indicator does not light. Do the following: • Make sure the IDE and power cables are properly connected. • Check that relevant switches and jumpers on the drive are set correctly. • Check that the drive is properly configured.
104 5 System troubleshooting Network connection indicators do not light. Do the following: • Check the cabling and network equipment to make sure that there are in proper condition. • Reinstall the network drivers. • Try another port or hub on the switch. Network activity indicators do not light. Do the following: • Make sure the correct network drivers are loaded on the system. • Network might be idle. Peripheral device connected to a USB port does not work.
105 No characters appear on the display monitor. Check the following: • Is the keyboard functioning? Test it by turning the Num Lock function on and off to check if the Num Lock indicator lights up.
106 5 System troubleshooting
Appendix A: Server management tools
This appendix gives an overview of the different server management tools supported by your server.
109 Server management overview The server management tools supported by the Altos G5450 system is listed in the table below. Tool Function PhoenixBIOS Setup Utility Use this tool to configure the different hardware components and system functions (memory, processor, and security settings). Go to the BIOS setup chapter on page 67 for details.
110 Appendix A: Server management tools RAID configuration utilities RAID option for the Altos G5450 system is provided through either the onboard SATA controller or through a controller board option (LSI SAS controller or LSI MegaRAID SAS RAID controller). Caution: Creating a RAID volume erases all data previously saved in the hard drives. Make sure that you back up important files before starting a RAID configuration process.
111 Note: You have to install at least one SATA HDD to the onboard SATA controller in the system or you cannot see the MediaShield ROM BIOS 6.77 during POST. Creating a RAID1 Volume 1 After you entering the configuration utility, Use the Up and Down arrow key to change the RAID Mode to Mirroring. 2 Use the Left and Right arrow key to move the HDD from Free Disks to Array Disks. 3 Press F7 to finish the RAID creation. 4 Press Y to clear the data on disks.
112 Appendix A: Server management tools Creating and Initialing a RAID Volume 1 Launch the configuration menu. 2 Select Configuration Wizard 3 Select Add Configuration (default) and click on Next. 4 Select Custom Configuration (default) and click on Next. 5 Hold the Ctrl key and select the drives that you want to add into the array. After you selecting the drives, click on AddtoArray. 6 Click on Accept DG then Next. 7 Select the array you just created, click on Add to SPAN and Next.
113 Starting LSI MegaRAID SAS RAID Configuration Utility To start LSI MegaRAID SAS RAID Configuration Utility for MegaRAID SAS 8204ELP, press CTRL-M when you see the RAID BIOS during POST. After POST finished, the Adapter Selection page will show on the screen. Please click on Start to launch the configuration menu. Loading Factory default setting 1 Select Objects from Management menu. 2 Select Adapter from Objects. The selectable adapter will be listed.
114 Appendix A: Server management tools Initial RAID Volume 1 Select Initialize from Management menu. All logical drives should be listed under Logical Drives. 2 Press Spacebar to select drives for initialization. The selected drive will be shown in yellow. 3 After selecting the drives, press F10 and select YES to start the initialization process. 4 When initialization is complete, press ESC to continue. 5 Press ESC to return to the Management Menu.
Appendix B: Rack mount configuration
This appendix shows you how to set up the Altos G5450 server in a rack mount configuration.
117 Rack installation information The Altos G5450 server system can also be mounted in a rack-model position. A rack mount kit is available for customers who want to convert a tower-mounted system to rack-model design. To purchase a rack mount kit, contact your local Acer representative or order directly from http://www.acer.com/. Rack installation precautions Follow the rack manufacturer's safety and installation instructions for proper rack installation.
118 • Appendix B: Rack mount configuration Elevated operating ambient temperature The maximum operating temperature of the system is 35°C (95°F). Careful consideration should be given to installing the system in an environment compatible with the 35°C (95°F) maximum ambient temperature. • Reduced airflow The amount of airflow required for the safe operation of the equipment should not be compromised when installing the system in a rack.
119 Component Quantity Usage Front brackets 2 Attach the mounting rails to the server. Rear brackets 2 Side handles 2 Screw pack Attach to the sides of the server. Secure the different rack components. Refer to the next section for details. Screw types The following screws are used in the assembly of the Altos G5450 system and bundled rack-mountable components. Screw type Quantity Figure Usage M6 X 13 8 Install the mounting rails to the rack. M6 x 18 2 Secure the cable arm to the rack.
120 Appendix B: Rack mount configuration Vertical mounting hole pattern The four vertical rails of the system rack contain mounting holes arranged in a manner shown in the figure below. The system occupies 5U in the rack. Count the U positions and hole numbers from the bottom up. The distance from the center of two holes with closer spacing to the center of the next pair is equivalent to 1U. Note: The unit of measurement used in this guide is "U" (1U = 1.75 inches or 44.45 mm).
121 Rack installation procedures Preparing the server for rack installation 1 Remove the foot stands from the server. (1) Lay the server on its side on a flat, stable surface. (2) Use a flat-blade screwdriver to remove the stoppers securing the foot stands to the chassis. (3) Detach the foot stands from the server. Store the foot stands and its toppers for future reassembly. 2 Expose the installation recess for the topside inner rail.
122 3 Appendix B: Rack mount configuration Remove the inner rails from the mounting rails. (1) Extend the inner rail from the mounting rail until the rail release latch is exposed. (2) Depress the release latch (1) and slip the inner rail out (2). Do the same thing to the other mounting rail. 4 Attach the rack handles and inner rails to the server. (1) Align the screw holes on the rack handles with those on the server. (2) Secure the rack handles with two U#6-32 x 6.4 screws each.
123 Preparing the rack for server installation 1 Install eight distands into the vertical rails of the system rack. 2 Adjust the front bracket to the preferred length. (1) Turn the captive thumbscrews counterclockwise to loosen them. (2) Slide the front bracket to the preferred length. (3) Secure the front bracket in its preferred position by turning the captive thumbscrews clockwise. Do the same thing to the other front bracket.
124 3 Appendix B: Rack mount configuration Install the mounting rails to the system rack. (1) Install the mounting rails to the rack by using four M6 x 13 screws for each rail. (2) Extend the middle sliding piece of each mounting rail forward until you hear an audible click.
125 Installing the server in the system rack Warning! To avoid injury, care should be taken when pressing the inner rail release latches and sliding the component into the rack. It is also recommended that two or more people help in installing the server to the rack to minimize the chances of accidents. 1 Press the release latch on both sides of the rack mounting rails.
126 Appendix B: Rack mount configuration Installing the cable arm option The cable arm option allows you to tie-wrap all cables to and from the system. As you slide the system in and out of the rack, the cable arm collapses and extends, keeping the cables untangled and attached to the system. To install the cable arm: 1 Attach the cable arm to the rear panel using two U#6-32 x 6.4 screws. 2 Install two M6 cage nuts into the vertical rail to which the cable arm is to be attached.
127 3 Extend the cable arm enough to attach it to the installed M6 cage nuts, and secure it with two M6 x 18 screws. 4 Arrange the server cables. (1) Connect the power, peripheral and networking cables into their appropriate ports on the rear panel. Go to page 26 for related instructions. (2) Secure all server cables to the cable arm using the cable clamps.
128 Appendix B: Rack mount configuration
129 Index Numerics 5.
130 M view 8 front panel 9 H hard drive activity indicator, location 9 activity indicator, status 20 BIOS settings 80 install, easy-swap 45 install, hot-plug 43 RAID configuration 110 troubleshooting 103 hardware options media storage 7 redundant modules 7 server management 7 hardware upgrade options 7 procedures 35 HDD cage bay location 10 install 39 remove 42 remove cover 41 heat sink fan install 51 remove 49 thermal grease 50 hot-plug HDD activity indicator, location 10 activity indicator, status 21 c
131 status indicator, location 12 power-on password 86 power-on self-test, see POST 27 processor BIOS information 73 BIOS settings 74 configuration guidelines 48 remove 49 upgrade 48 PS/2 keyboard port 11 PS/2 mouse port 11 R rack installation cable arm 126 mounting hole pattern precautions 117 procedures 121 rack mount kit 118 screw types 119 rear panel 11 S security keylock 8 serial port BIOS setting 79 location 11 server management specification 5 tools 109 upgrade options 7 side panel release button 8
132 FAQ 102 FDD problem 102 hardware diagnostics 100 HDD problem 103 initial checklist 99 initial startup problems 98 memory problem 103 network problems 104 power indicator problem 102 software program problem 104 system reset 97 USB device problems 104 U UID switch 12 unit identification, see UID switch 12 USB ports front 10 rear 12 troubleshooting 104 user password 86 W wake-up events Wake on Ring 77 Wake on RTC alarm 77
