Aspire 3300S Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.
Revision History Please refer to the table below for the updates made on Aspire 3300S service guide.
Copyright Copyright © 2002 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: iv Screen messages Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Front Panel Aspire 3300S . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Rear Panel Aspire 3300S . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 System Block Diagram (Aspire 3300S) . . . . . . . . . . . . . . . . . . 8 Main Board Layout (Aspire 3300S) . . . . . . . . . . . . . . . . . . . . 10 Keyboard .
Chapter 1 System Specifications Overview The Aspire 3300S supports Intel® Pentium 4 (Willamette 478/Northwood) Flip Chip-Pin Grid Array 2 processor (FC-PGA2) based Micro ATX, IBM PC/AT compatible system with PCI/AGP bus.
Features Performance T Intel Pentium® IV processor with Intel NetBurst™ micro-architecture and integrated 256KB/512KB on-die L2 cache memory in Flip Chip 2 (FC)-mPGA 478 socket form factor, with supporting CPU clock up to 2.4GHz+. T System Front Side bus speed:400 MHz. T Maximum of 2GB DDR RAM within 2 DIMM sockets. T Integrated LAN Controller. T 3.5-inch and 5.25-inch floppy disk drives.
Expansion T 3 PCI slots + 2 DIMM slots + 1 AGP slot T Upgradeable memory and hard disk Human-centric design and ergonomics Chapter 1 T Slim desktop form factor T Separate computer stand and rubber stands for quick and easy positioning T Accessible I/O ports T Smooth and stylish design T Low emission and low radiation 3
Front Panel Aspire 3300S The computer’s front panel consists of the following: Label 4 Icon Color Description 1 Floppy drive light-emitting diode (LED) 2 3.5-inch floppy drive 3 Floppy drive eject button 4 CD-ROM/DVD-ROM/CD-RW Headphone/Earphone jack.
Label Icon Color Description 13 Hard disk drive activity LED 14 LAN Activity LED 15 Power LED 16 Power switch NOTE: *The system has two microphone-in ports (front and rear). However, you cannot use both of them at the same time. The default setting for your system enables the microphone-in port in front and disables the one at the back.
Rear Panel Aspire 3300S Label Icon Color 1 Power supply 2 Voltage selector switch 3 Keyhole 4 Green PS/2 mouse port 5 Gray Network port 6 Burgundy Parallel/Printer port 7 Gold Game/MIDI port VGA port* 8 9 10 6 Description Black Handset/telephone line ports (optional) Power cord socket Chapter 1
Label Icon Color Description 11 Purple PS/2 keyboard port 12 Black USB ports 13 Teal or Turquoise Serial port 14 Lime Audio-out/Line-out jack 15 Light blue Audio-in/Line-in jack 16 Microphone-in port (rear)** 17 Expansion slots NOTE: * The CRT monitor port is automatically disabled when an add-on VGA card is installed into the system. Connect the monitor to the VGA port instead. ** The system has two microphone-in ports (front and rear).
System Block Diagram (Aspire 3300S) INTEL P4 CPU Willamette / Northwood (FC-PGA2_478) X86 Legacy Signals 400 MHz Host Bus 4X AGP Bus 66-MHz AGP Slot 133MHz 64-bit SIS 650 North Bridge VGA connector DDRAM 2XDIMMs 33MHz,32-bit Primary PCI Bus PCI Slot PCI Slot 3 X PCI Slot FWH (BIOS) 1 X Parallel 2 X Serial 1 X FDD CONN 8 SIS 961 South Bridge LPC SUPER I/O PCI Slot P A R A L L E L S E R I A L S E R I A L A B F D D K E Y B O A R D / M O U S E H D D H D D C D R O M C D R O M LAN RT
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Main Board Layout (Aspire 3300S) Component 10 Function ATX Power Supply/JPW1 ATX power connectors JKBMS1 Mouse/keyboard connector USB Connectors Connecting to USB devices COM A & COM B Serial port connector VGA DB 15-pin Connecting to VGA monitor LAN Jack (optional) Connecting to LAN devices LPT1 Parallel port connector FDD1 Floppy disk drive connector J8 Chassis intrusion switch connector Chapter 1
Component Chapter 1 Function IDE 1~IDE 2 Hard disk connector JCD1/JAUX1/JMD1 CD/AUX/Modem-in connectors CPUFA/SYSFA Fan power connectors JFP1/JFP2 Front panel connectors JAUD Front panel audio connector JUSB1/JUSB2 USB front connector JIR1 IrDA infrared module connector JBAT1 Clear CMOS jumper AGP Slot Connecting to AGP cards PCI Slot Connecting to expansion cards CNR Slot Connecting to expansion cards 11
Keyboard The keyboard has full-sized keys that include separate cursor keys, two Windows keys, and twelve function keys. No. 1 Component Programmable keys Description Help you directly access a URL (Web site) or launch any program, file, or application in your system. The fifth key is set to launch the media player. To configure the settings of each key, right-click on the Magic Keyboard icon located on your Windows desktop.
No. Component Description 4 Volume control/Mute knob Controls the speaker volume. Turn it clockwise or counterclockwise to adjust the volume. Press it to toggle between mute and sound. 5 Scroll Lock When activated, the screen moves one line up or down when you press [ the up arrow or down arrow respectively. Take note that [may not work with some applications. Num Lock When activated, the keypad is set to numeric mode, i.e.
Hardware Specifications and Configurations Processor Item Specification Type Intel® Pentium IV processors with mPGA478 package Slot Socket mPGA478 Speed Internal : 1.5~2.4GHz+ External: 400MHZ Data Bus Frequency Minimum operating speed 0 MHz (If Stop CPU Clock in Sleep State the BIOS Setup is set to Enabled.) Voltage Processor voltage can be detected by the system without setting any jumper. BIOS Item Specification BIOS code programmer Award BIOS version V6.
This section has two table lists, system memory specification and the possible combinations of memory module. System Memory Item Specification Memory socket number 2 slots (4 banks) Support memory size per socket 64MB~1GB Support maximum memory size 2GB Support memory type DDR SDRAM Support memory speed 266MHz(PC2100) Support memory voltage 2.5V Support memory module package 184 -pin DIMM Support to parity check feature Yes Support to Error Correction Code (ECC) feature.
Audio Interface Item Specification Audio controller SiS961 Audio controller resident bus AC’97 link Audio function control Enable/disable by BIOS Setup Mono or stereo Stereo Resolution 16 bits Compatibility AC’97 2.
Parallel Port Item Specification Parallel port controller LPC Super I/O Parallel port controller resident bus LPC Number of parallel ports 1 Support ECP/EPP SPP/ECP / EPP 1.7 & 1.
Memory Address Map Address Size Function 000000 - 07FFFF 512KBytes Host Memory 080000 - 09FFFF 128KBytes Host/PCI Memory 0A0000 - 0BFFFF 128KBytes PCI/ISA Video Buffer Memory 0C0000 - 0C7FFF 32KBytes Video BIOS Memory 0C8000 - 0DFFFF 96KBytes ISA Card BIOS & Buffer Memory 0E0000 - 0EFFFF 64KBytes BIOS Extension Memory Setup and Post Memory PCI Development BIOS 0F0000 - 0FFFFF 64KBytes System BIOS Memory 100000 - UPPER LIMIT Main Memory UPPER LIMIT - 4GBytes PCI Memory Note : UPPE
I/O Address Map Hex Range Devices 000-00F DMA Controller-1 020-021 Interrupt Controller-1 040-043 System Timer 060-060 Keyboard Controller 8742 061-061 System Speaker 070-071 CMOS RAM Address and Real Time Clock 081-08F DMA Controller-2 0A0-0A1 Interrupt Controller-2 0C0-0DF DMA Controller-2 0F0-0FF Math Co-Processor 170-177 Secondary IDE 1F0-1F7 Primary IDE 278-27F Parallel Printer Port 2 2F8-2FF Serial Asynchronous Port 2 378-37F Parallel Printer Port 1 3F0-3F5 Floppy Disk
DRQ Assignment Map DRQx System Devices Add-On-Card Devices DRQ0 N (Notes) Reserved DRQ1 N Reserved DRQ2 Floppy Diskette N DRQ3 N Reserved DRQ4 Cascade N DRQ5 N Reserved DRQ6 N Reserved DRQ7 N Reserved NOTE: N - Not to be used.
Mechanical Specifications Item Weight One 3.5 FDD and one 3.
Power Management Functions Device Standby Mode T Independent power management timer for hard disk drive devices (0-15 minutes, time step=1 minute). T Hard disk drive goes into Standby mode (for ATA standard interface). T Disable V-sync to control the VESA DPMS monitor. T Resume method: device activated (Keyboard for DOS, keyboard & mouse for Windows). T Resume recovery time: 3-5 sec. Global Standby Mode T Global power management timer (2-120 minutes, time step=10 minute).
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Chapter 2 System Utilities Most systems are already configured by the manufacturer or the dealer. There is no need to run Setup when starting the computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM. NOTE: If you repeatedly receive Run Setup messages, the battery may be bad/flat. In this case, the system cannot retain configuration values in CMOS.
Entering Setup Power on the computer abd the system will start POST (Power On Self Test)prosecc. When the message of “Press DEL to enter SETUP” appears on the screen, press the key of [Delete] to enter the setup menu. NOTE: If the message disappears before you respond and you still wish to enter Setup, restart the system by turning it OFF and On. You may also restart the system by simultaneously pressing [Ctrl+Alt+Delete].
The command line at the bottom of the menu tells you how to move within a screen and from one screen to another. T To select an option, move the highlight bar by pressing T To change a parameter setting, press T Press to return to the main menu. If you are already in the main menu, press exit Setup. or or then press . until the desired setting is found. again to The parameters on the screens show default values. These values may not be the same as those in your system.
Product Information The screen below appears if you select Product Information from the main menu: The Product Information menu contains general data about the system, such as the product name, serial number, BIOS version, etc. These information is necessary for troubleshooting (maybe required when asking for technical support).
The following table describes the parameters found in this menu: Parameter Product Name Description Displays the model name of your system. System S/N Displays your system’s serial number. Main Board ID Displays the main board’s identification number. Main Board S/N Displays your main board’s serial number. System BIOS Version Specifies the version of your BIOS utility.
Standard CMOS Features Select Standard CMOS Features from the main menu to configure some basic parameters in your system. The following screen shows the Standard CMOS Features menu: The following table describes the parameters found in this menu. Settings in boldface are the default and suggested settings. Parameter Date Description Lets you set the date following the weekdaymonth-day-year format Options Weekday: Sun, Mon...Sat Month: Jan, Feb...Dec.
Parameter IDE Secondary Channel Master Description Allows you to configure the hard disk drive connected to the master port of IDE channel 2. Options IDE Device Model Number: None To enter the IDE Secondary Master setup, press [Enter]. The IDE CD-ROM is always automatically detected. IDE Secondary Channel Slave Allows you to configure the hard disk drive connected to the slave port of IDE channel 2. IDE Device Model Number: None To enter the IDE Secondary Slave setup, press [Enter].
IDE Primary/Secondary Channel Master/Slave Setup The following screen appears if you select any of the IDE drive parameters: The following table describes the parameters found in this menu. Settings in boldface are the default and suggested settings. Parameter Description Options IDE HDD AutoDetection Auto-detects your hard disk drive Press [Enter] IDE Primary Master Display the type of device installed.
Advanced BIOS Features The following screen shows the Advanced BIOS Features: The following table describes the parameters found in this menu. Settings in boldface are the default and suggested settings. Parameter Virus Warning Quick Power On Self Test Description Options Allows you to set the virus warning feature for IDE Hard Disk boot sector protection. If the function is enabled and any attempt to write data into this area is made, BIOS will display a warning message on screen and beep.
Parameter Options Sets the NumLock status when the system is powered on. Setting to On will turn on the NumLock key when the system is powered on. Setting to Off will allows users to use the arrow keys on the numeric keypad. On This item is to set the Gate A20 status. A20 refers to the first 64KB of extended memory. When the default value Fast is selected, the Gate A20 is controlled by port 92 or chipset specific method resulting in faster system performance.
Advanced Chipset Features The advanced cipset features setup option is used to change the values of the chipset registers. These registers control most of the system options in the computer. NOTE: Change these settings only if you are familiar with the chipset.
The following table describes each parameter under the sub-menu. Settings in boldface are the default and suggested values. Parameter System Performance CAS Latency Setting Description Options The DRAM timing is controlled by the DRAM Timing Registers. The timings programmed into this register are dependent on the system design. Slower rates may be required in certain system designs to support loose layouts or slower memory.
Integrated Peripherals The following table describes each Integrated Peripherals parameters. Settings in boldface are the default and suggested values. Parameter Description Options Internal PCI/IDE This setting enables or disables the internal primary and secondary PCI & IDE controllers. Both, Disabled, Primary, Secondary IDE Primary Master PIO Setting these items to “Auto” activates the HDD speed auto-detect function. The PIO mode specifies the data transfer rate of the HDD.
Parameter USB Keyboard Support USB Mouse Support Onboard LAN function Description Options This item lets you enable or disable the USB keyboard driver within the onboard BIOS. The keyboard driver simulates legacy keyboard command and lets you use a USB keyboard during POST or after boot if you do not have a USB driver in the operating system. Enabled This item lets you enable or disable the USB mouse driver within the onboard BIOS.
Power Management Setup The Power Management menu lets you configure your system to most effectively save energy while operating in a manner consistent with your own style of computer use. The following screen shows the Power Management parameters and their default settings: The following table describes the parameters found in this menu. Settings in boldface are the default and suggested settings.
Parameter Description Options This item is to control the mode in which the monitor will shut down. Always On Always On: Always keep the monitor on. Suspend --> Off: During suspend mode, the monitorwill shut down. Susp, Stby --> During suspend or standby mode, the monitor will shut down. All Modes --> Off: The monitor is turned off during doze, standby or suspend mode. Susp, Stby --> Off This item determines the manner in which the monitor is blanked.
PnP/PCI Configuration The following table describes the parameters found in this menu. Settings in boldface are the default and suggested settings. Parameter Reset Configuration Data Resources Controlled By Description Options Selecting “Enabled” to reset Extended System Configuration Data (ESCD) only if you installed a new add-on and the system reconfiguration has caused such a serious conflict that the operating system can not boot. Otherwise, you should leave it unchanged.
PC Health Status The following table describes the parameters found in this menu: 41 Parameter Description Shutdown Temperature This option is for setting the shutdown temperature level for the processor. When the processor reaches the temperature you set, the ACPI-aware system will be shut down. Current System/CPU Temperature, CPU/ System fan, Vcore, ect.
Frequency Control The following table describes the parameters found in this menu. Settings in boldface are the default and suggested settings. Parameter Description Options End users can overlock the processor by specifying the CPU ratio (clock multiplier) in this field. Auto CPU Clock Ratio If the CPU Ratio is set to Manual, end users can choose a suitable ratioto support the CPU.
Load Default Settings The default settings are the default values set by the mainboard manufacturer specifically for optimal performance of the mainboard. When you select the item, a message as below appears: Pressing Y (Yes) loads the BIOS default values for the most stable system performance.
Set Supervisor/User Password When you choose to set supervisor password, a message as below will appear on the screen: At the prompt, type your password. Your password can be up to six characters in length. After typing the password, press “Enter”. At the next prompt, re-type your password and press “Enter” again to confirm the new password. After the password entry, the screen automatically reverts to the main screen. To disable the password, press “Enter” when prompted to enter the password.
If you select Set User Password, a message as below will appear: At the prompt, type your password. Your password can be up to six characters in length. After typing the password, press “Enter”. At the next prompt, re-type your password and press “Enter” again to confirm the new password. After the password entry, the screen automatically reverts to the main screen. To disable User Password, press “Enter” when prompted to enter the password.
Save & Exit Setup/Exit Without Saving If you select Save and Exit Setup, you will exit the BIOS utility. The following dialogue box will appear. Select Y (Yes) to exit Setup. Select N (No) to return to the main menu. If you select Exit Without Saving, you will discard all the changes you made and exit Setup.
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Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the Veriton 3300/3300D desktop computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Flat-bladed screwdriver T Phillips screwdriver T Hexagonal screwdriver Plastic stick NOTE: The screws for the different components vary in size.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 49 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphical representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing.
Opening the Housing This section tells you how to open the housing cover when you need to install additional components inside the system unit. CAUTION: Before you proceed, make sure that you have turned off the system and all peripherals connected to it. Removing the Housing Cover 51 1. Place the system unit on a flat, steady surface. 2. Turn the housing back. 3. Slide the upper case back out about an inch and then gently pull it outward to detach it from the housing.
Removing the Front Panel 1. See “Opening the Housing” on page 51 2. Remove the four screws as shown here. 3. Detach the front bezel from the front panel gently in the way as shown here. Removing the EMI Audio Cover 1. See “Opening the Housing” on page 51 2. Remove the EMI audio cover from the lower case.
Removing the Modem Card 1. See “Opening the Housing” on page 51 2. Remove the screw as shown below and then remove the modem card from the slot. Removing the AGP VGA Card 1. See “Opening the Housing” on page 51 2. Remove the screw as shown here and then remove the AGP VGA card from the slot. Removing the FDD and DVD Frame 53 1. See “Opening the Housing” on page 51 2. Push the two latches of both sides then lift up the FDD and DVD frame.
3. Disconnect the floppy disk drive and power cables from the floppy disk drive. 4. Disconnect the power cable, IDE cable, and audio cable from the DVD-ROM drive. 5. Disconnect the micro switch cable from the main board. 6. Pull the FDD and DVD frame from the lower case. 7. Remove the four screws as shown here then detach the DVD-ROM drive from the frame.
8. Remove the four screws as shown here then detach the floppy disk drive from the frame. 9. Disconnect micro switch cable from the FDD and DVD frame. Removing the Intrusion Alarm Cable 55 1. See “Opening the Housing” on page 51 2. See “Removing the FDD and DVD Frame” on page 53” 3. Detach the intrusion alarm cable from the FDD and DVD Frame.
Removing the USB and Audio Board 1. See “Opening the Housing” on page 51 2. See “Removing the EMI Audio Cover” on page 52 3. See “Removing the FDD and DVD Frame” on page 53 4. Disconnect the USB board cable and audio board cable from the USB and audio board. 5. Remove the two screws as shown here then detach the USB and audio board from the lower case. Removing the Hard Disk Drive 1. See “Opening the Housing” on page 51 2. See “Removing the FDD and DVD Frame” on page 53 3.
5. Slide the hard disk drive frame to the right and then gently move it inward to detach it from the lower case. 6. Remove the four screws as shown and then detach the hard disk drive from the frame. Removing the DIMM 57 1. See “Opening the Housing” on page 51 2. See “Removing the FDD and DVD Frame” on page 53” 3. To release the system memory, press down and out on the levers on both sides of the DIMM socket. 4. Gently pull the DIMM out of the socket.
Removing the Power Supply 1. See “Opening the Housing” on page 51. 2. See “Removing the FDD and DVD Frame” on page 53” 3. Remove the two screws as shown here. 4. Disconnect the power cable from the main board. 5. Gently remove the power supply from the system. Removing the RTC Battery 1. See “Opening the Housing” on page 51 2. To remove the RTC battery from the holder, gently remove it from the holder by hand.
Removing the Processor 1. See “Opening the Housing” on page 51 2. See “Removing the FDD and DVD Frame” on page 53” 3. Disconnect the fan sink cable from the main board, and then release the two levers on both sides of the fan sink. . 59 4. Put the two levers back to the original position, and then remove the CPU fan sink from the main board 5. Lift up the socket lever, pull the CPU out from the socket carefully and then put the socket lever back to its original position.
Removing the Main board 1. See “Opening the Housing” on page 51 2. See “Removing the FDD and DVD Frame” on page 53 3. Remove the six screws as shown here then detach the main board from the lower case.
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Chapter 4 Troubleshooting This chapter provides troubleshooting information for the Aspire 3300S: T Chapter 4 Power-On Self-Test (POST) T Index of Error Message T Index of Error Symptoms T Undetermined Problems 62
Power-On Self-Test (POST) Each time you turn on the system, the Power-on Self Test (POST) is initiated. Several items are tested during POST, but is for the most part transparent to the user. The Power-On Self Test (POST) is a BIOS procedure that boots the system, initializes and diagnoses the system components, and controls the operation of the power-on password option.
Checkpoint Description 03h Initial Superio_Early _Init switch 04h Reserved 05h 1. Blank out screen 2. Clear CMOS error flag 06h Reserved 07h 1. Clear 8042 interface 2. Initialize 8042 self-test 08h 1. Test special keyboard controller for Winbond 977 series Super I/O chips. 2. Enable keyboard interface. 09h Reserved 0Ah 1. Disable PS/2 mouse interface (optional) 2. Auto detect ports for keyboard & mouse followed by a port & interface swap (optional). 3.
Checkpoint 23h Description 1. Check validity of RTC value: e.g. a value of 5Ah is an invalid value for RTC minute. 2. Load CMOS settings into BIOS stack. If CMOS checksum fails, use default value instead. 3. Prepare BIOS resource map for PCI & PnP use. If ESCD is valid, take into consideration of the ESCD’s legacy information. 4. Onboard clock generator initialization. Disable respective clock resource to empty PCI & DIMM slots. 5.
Checkpoint Description 43h Test 8259 functionality 44h Reserved 45h Reserved 46h Reserved 47h Initialize EISA slot 48h Reserved 49h 1. Calculate total memory by testing the last double word of each 64K page. 2. Program writes allocation for AMD K5 CPU. 4Ah Reserved 4Bh Reserved 4Ch Reserved 4Dh Reserved 4Eh 1. Program MTRR of M1 CPU. 2. Initialize L2 cache for P6 class CPU & program CPU with proper cacheable range. 3. Initialize the APIC for P6 class CPU. 4.
Checkpoint 67h Description Prepare memory size information for function call: INT 15h ax=E820h 68h Reserved 69h Turn on L2 cache 6Ah Reserved 6Bh Program chipset registers according to items described in Setup& Auto-configuration table. 6Ch Reserved 6Dh 1. Assign resources to all ISA PnP devices. 2. Auto assign ports to onboard COM ports if the corresponding item in Setup is set to “AUTO” 6Eh Reserved 6Fh 1. Initialize floppy controller 2. Set up floppy related fields in 40: hardware.
Checkpoint 85h Description 1. USB final Initialization 2. NET PC: Build SYSID structure 3. Switch screen back to text mode. 4. Set up ACPI table at top of memory. 5. Invoke ISA adapter ROMs. 6. Assign IRQs to PCI devices 7. Initialize APM 8. Clear noise of IRQs/ 86h Reserved 87h Reserved 88h Reserved 89h Reserved 90h Reserved 91h Reserved 92h Reserved 93h Read HDD boot sector information for Trend Anti-Virus code 94h 1. Enable L2 cache 2. Program boot up speed 3.
POST Error Messages List If you cannot run the diagnostics program tests but did receive a POST error message, use “POST Error Messages List” to diagnose system problems. If you did not receive any error message, look for a description of your error symptoms in “Error Symptoms List” on page 71. NOTE: When you have deemed it necessary to replace an FRU, and have done so, you must run a total system check to ensure that no other activity has been affected by the change.
BIOS Messages Action/FRU Memory Verify Error Use this location along with your system’s memory map to locate the bad chip. Offending Address Not Found This message is used in conjunction with the I/O CHANNEL CHECK and RAM PARITY ERROR messages when the segment that has caused problem cannot be isolated. Offending Segment This message is used in conjunction with the I/O CHANNEL CHECK and RAM PARITY ERROR messages when the segment that has caused problem cannot be isolated.
Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/ FRU listed in right column is the most likely cause.
Error Symptom Action/FRU Diskette drive LED comes on for more than 2 minutes when reading data. 1. 2. 3. 4. Diskette Diskette drive connection/cable Diskette drive Main board Diskette drive LED fails to light, and the drive is unable to access for more than 2 minutes. 1. 2. 3. 4. 5. Diskette Diskette drive power Diskette drive connection/cable Diskette drive Main board Diskette drive test failed. 1. 2. 3. 4.
Error Symptom Action/FRU Audio Audio software program invokes but no sound comes from speakers. 1. Speaker power/connection/cable. Modem Modem ring cannot wake up system from suspend mode. 1. For the External Modem, make sure Power on By Ring in BIOS Setup or Power Management is set to Enabled. For the PCI modem, make sure Wake up by PCI card is set to Enabled. 2. If PCI modem card is used, reinsert the modem card to PCI slot firmly or replace the modem card. 3.
Error Symptom Action/FRU Parallel/Serial Ports Execute “Load BIOS Default Settings” in BIOS Setup to confirm ports presence before diagnosing any parallel/serial ports problems. Serial or parallel port loop-back test failed. 1. Make sure that the LPT# or COM# you test is the same as the setting in BIOS Setup. 2. Loop-back. 3. Main board. Printing failed. 1. Ensure the printer driver is properly installed. Refer to the printer service manual. 2. Printer. 3. Printer cable. 4. Main board.
Undetermined Problems If an error message is present, go to “POST Error Messages List” on page 69. If you did not receive any messages, see if the symptom is listed in “Error Symptoms List” on page 71. If you still cannot solve the problem, continue with this check: 1. Check the power supply voltages. If the voltages are correct continue with the following steps: 2. Power off the system unit. 3. Perform the following checks, one by one, until you have isolated the problem FRU. 4.
Chapter 5 Jumper and Connector Information Connectors The mainboard provides connectors to connect to FDD, IDE HDD, case, modem, LAN, USB Ports, IR module and CPU/System FAN. Floppy Disk Drive Connector: FDD1 The mainboard provides a standard floppy disk drive connector that supports 360K, 720K, 1.2M, 1.44M and 2.88M floppy disk types. FDD1 Chassis Intrusion Switch Connector: J8 This connector is connected to 2-pin connector chassis switch. If the Chassis is open, the switch will be short.
Hard Disk Connectors: IDE1 & IDE2 IDE 2 The mainboard has a 32-bit Enhanced PCI IDE and Ultra DMA 33/66/100 controller that provides PIO mode 0~4, Bus Master, and Ultra DMA33/66/100 function. You can connect up to four hard disk drives, CD-ROM, 120MB Floppy (reserved for future BIOS) and other devices. These connectors support the provided IDE hard disk cable. IDE1 (Primary IDE Connector) The first hard drive should always be connected to IDE1. IDE1 can connect a Master and a Slave drive.
CD-In Connector: JCD1 The connector is for CD-ROM audio connector. Aux Line-In Connector: JAUX1 The connector is for DVD add-on card with Line-in connector. Modem-In Connector: JMD1 The connector is for modem with internal audio connector.
Fan Power Connectors: CPUFA/SYSFA The CPUFA (processor fan) & SYSFA (system fan) support system cooling fan with +12V. It supports three-pin head connector. When connecting the wire to the connectors, always take note that the red wire is the positive and should be connected to the +12V, the black wire is Ground and should be connected to GND. If the mainboard has a System Hardware Monitor chipset on-board, you must use a specially designed fan with speed sensor to take advantage of the CPU fan control.
Front Panel Connectors: JFP1 & JFP2 The mainboard provides front panel connectors for electrical connection to the front panel switches and LEDs. Users can choose either the JFP1 or the ® Front Panel I/O JFP2 depending on their needs. JFP1 is compliant with Intel Connectivity Design Guide .
Front Panel Audio Connector: JAUD You can connect an optional audio connector to the Front Panel Audio ® Front Panel I/O Connectivity Design Header. JAUD is compliant with Intel Guide.
Front USB Connector: JUSB1 or JUSB2 The mainboard provides one front Universal Serial Bus connector for users to connect to USB devices. Users can choose either the JUSB1 or the ® JUSB2 depending on their needs. The JUSB1 is compliant with Intel Front Panel I/O Connectivity Design Guide.
IrDA Infrared Module Header: JIR1 This connector allows you to connect to IrDA Infrared modules and is ® compliant with Intel Front Panel I/O Connectivity Design Guide. You must configure the setting through the BIOS setup to use the IR function.
Jumpers The motherboard provides one jumper for you to set the computer’s function. This section will explain how to change your motherboard’s function through the use of the jumper. Clear CMOS Jumper: JBAT1 There is a CMOS RAM on board that has a power supply from external battery to keep the data of system configuration. With the CMOS RAM, the system can automatically boot OS every time it is turned on. That battery has long life time for at least 5 years.
Slots The motherboard provides three 32-bit Master PCI bus slots, one AGP slot and one CNR slot. AGP Slot PCI Slots CNR Slot AGP (Accelerated Graphics Port) Slot The AGP slot allows you to insert the AGP graphics card. AGP is an interface specification designed for the throughput demands of 3D graphics. It introduces a 66MHz, 32-bit channel for the graphics controller to directly access main memory. The slot only supports 4x AGP card.
PCI Interrupt Request Routing The IRQ, abbreviation of interrupt request line and pronounced I-R-Q, are hardware lines over which devices can send interrupt signals to the microprocessor.
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Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 3300S. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). IMPORTANT: Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted in the printed Service Guide.
Aspire 3300S Exploded Diagram 89 Chapter 6
Picture No. Partname Description Part No. FDD/Floppy Disk Drive 3 FDD MITSUMI 3 MODE FDD 1.44MB 1”H/D353M3D-R694005 KF.35301.001 NS U6 20G 5400RPM Seagate 56.02002.001 U6 40G 5400RPM Seagate 56.02002.011 U6 60G 5400RPM Seagate 56.02002.021 Athena 20G 5400RPM Maxtor 56.02B32.131 Romulus 40G 5400RPM Maxtor 56.02C10.071 Snowmass 40G 7200RPM Seagate KH.34001.001 Snowmass 80G 7200RPM Seagate KH.38001.001 CD-ROM/CD-RW/DVD Drive CD-ROM 52x CD ROM 52x AOPEN CD-952E 91.39D37.
Picture No. Partname Description Part No. NS IDE Cable 80-pin 50.A33V5.003 8 FDD CABLE 34/34PIN 280MM 50.A33V5.004 1-11 TURBO LED CABLE 2PIN 500MM 50.A33V5.001 1-10 CD-IN CABLE 400MM 50.A33V5.008 1-9 POWER SW/HDD & POWER LED 50.A33V5.005 NS MAINBOARD/J86M NS Fansink for P4-478 pin CPU for minitower H34A housing 90.00028.002 NS Retention Module for 90.00028.002 fansink 60.37P01.001 Main Board J86M MB.PSD05.
Picture No. NS Partname Description Part No. Willamette 1.7G Socket 478 Willamette 1.7Ghz/400FSB 01.WILAM.1GV Willamette 1.8G Socket 478 Willamette 1.8Ghz/400FSB 01.WILAM.1GW Willamette 1.9G Socket 478 Willamette 1.9Ghz/400FSB 01.WILAM.1GK Willamette 2.0G Socket 478 Willamette 2.0Ghz/400FSB 01.WILAM.2G0 Northwood 2.0G Socket 478 Northwood 2.0Ghz/512k/400FSB 01.NORTH.2G0 Northwood 2.2G Socket 478 Northwood 2.2Ghz/512k/400FSB 01.NORTH.2G2 Northwood 2.4G Socket 478 Northwood 2.
Picture No. Partname Description Part No. Boards NS DAUGHTER BOARD 54.A33V5.001 NS VGA CARD 54.02001.061 NS 1394 CARD IF.13901.002 NS MODEM CARD V92 56K HSFI LB 54.09011.551 2 POWER SUPPLY 160W FSP160-60SAV NOPFC 56.04180.001 7 FOOT STAND 60.A33V5.004 1-1 HDD BRACKET 33.A33V5.001 1-7 LOWER CASE 60.A33V5.005 1-6 UPPER CASE 30.A33V5.001 54.09262.
Picture No. Partname Description Part No. NS FRONT PANEL ASSY FRONT BEZEL VT3200 H34 60.A33V5.002 1-4 ROTATE BRACKET ASSEMBLY ROTATE BRACKET H34A 60.A33V5.003 1-5 I/O BRACKET ASSEMBLY IO BRACKET(S81M)H34A 60.A33V5.001 USB EMI COVER 34.A33V5.001 SOFT MOUNT FOR HDD 42.A33V5.001 Screws NS Chapter 6 SCREWS SCREWS FOR USB BOARD/HDD BRACKET/MB 34.A33V5.001 NS SCREWS SCREWS FOR FDD 34.A33V5.002 NS SCREWS SCREWS FOR HDD 86.A33V5.001 NS SCREWS SCREWS FOR SLOT/SPS 86.A33V5.
95 Chapter 6
Appendix A Model Definition and Configuration The Acer Aspire 3300S Model No. Define: 1. Trade Mark: 2. Brand Name: Acer 3.
97 Appendix A
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows XP. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Aspire 3300S Compatibility Test Report released by the Acer Desktop System Testing Department.
Microsoft Windows XP Environment Test Item AGP VGA Card Specifications ASUS AGP-V7700Deluxe (GeForce 2 GTS) ASUS V8200 (GeForce 3) ELSA Gladiac 511 (GeForce 2 MX400) ELSA Gladiac 920 (Nvidia GeForce 3) Leadtek Winfast (GeForce 2 MX DH Pro) Matrox Millennium G550 (G55+MDHA32DB) MICRO-STAR MS-8851 (Nvidia GeForce 3 Ti 200) MICRO-STAR MS-8854 (Nvidia GeForce 3 Ti 500) MICRO-STAR MS-8836 (Nvidia GeForce 4 mx 460) Network Card 3COM 3C905C-TXM D-Link DFE-530TX Intel Pro/100 S Desktop Adapter (82550) IDE Hard
Item Floppy Disk Drive Specifications EPSON SMD-1300 1.44MB NEC FD1231H 1.44MB TEAC FD235HF 1.44MB SONY MPF920-E/161 1.44MB Panasonic JU-257A606P 1.44MB Mitsumi D353M3 1.44MB Panasonic JU-811T012 ZIP Drive 100MB Panasonic LS-120 (LKM F934-1) 120MB Iomega Z100ATAPI ZIP 100MB Sound Card Creative Sound Blaster Live! (CT4620) Creative Sound Blaster 5.
Item Keyboard Specifications Microsoft Natural Keyboard Pro BTC Keyboard 5200 TU Mouse Logitech M-UB48 Logitech Ifeel MouseMan M-UM53B GamePad Microsoft Side Winder FreeStyle Pro Joystick Logitech Wingman Force 3D Logitech Wingman Strike Camera Logitech Quick WEB V-UD10 Speaker Microsoft Digital Sound System 80 Scanner EPSON Expression 1600 Scanner Logitech Cam Pro 3000 V-UF6 HP Scanjet 4400c Printer Epson Stulus Photo 890 HP Deskjet 1220C Floppy Iomega Z100USB ZIP Iomega 250USB ZIP Data F
Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
103 Appendix C
A Advanced Options PnP/PCI 43 44 Assignment Map 18 Audio controller 16 Audio Interface 16 B 24 BIOS Setup Entering Setup 25 Setup Utility 25 System Information BIOS Utility 26 45 Advanced Options 43 Boot Options 40 Date 41 Disk Drives 29 Onboard Peripherals 32 PnP/PCI Options 44 Power Management 35 Product Information 27 System Security 42 Time 41 8, 9 Boot Options 40 Block Diagram C Cache Memory 15 size 15 speed 15 45 45 Chipset Settings System Utilities Chipsets 20 CMOS Setup 24
floppy disk drives A/B 29 IDE primary channel master 29 IDE primary channel slave 29 IDE secondary channel master 30 IDE secondary channel slave 30 DRQ Assignment Map 20 E ECP 17 Environmental Requirements EPP 20 17 F features 2 connectivity 2 design 3 ergonomics 3 Multimedia 2 Performance 2 Floppy disk drive Interface 16 21 front panel 4 FRU 88 Frequency G Global Standby Mode 22 H Hardware Specifications and Configurations Housing 51 Opening the Humidity 14 51 20 I I/O Address Map 1
Jumper and Connector Information Jumpers 76 keyboard 12 76 K M Machine Disassembly cover 51 Housing Cover Main board 48 51 77 Main Board Layout 9 Mechanical Specifications 21 Memory removing 57 size 15 system 15 Memory Address Map 18 Microsoft DOS V6.
system sleep timer 39 system wake-up event 39 Power-On Self-Test (POST) 63 27 Product Information BIOS Release Date 28 main board ID 28 main board S/N 28 product name 28 SMBIOS version 28 System BIOS ID 28 system BIOS version 28 system serial number 28 R Removal and Replacement Replacement Assembly, Machine 48 RIMM Removing RMA 57 88 Routing Map 18 S 42 Serial Port 17 Security socket 15 Socket 370 14 memory Suspend Mode 22 Switching Power Supply 21 Power Supply 102W 21 Symptoms List Audi
Advanced Options 43 Boot Options 40 Date 41 Disk Drives 29 Onboard Peripherals 32 PnP/PCI Options 44 Power Management 35 Product Information 27 System Security 42 Time 41 T Temperature 20 Test Compatible Components Time 98 41 Troubleshooting 62 U UART 17 Undetermined Problems USB Port 75 17 V 20 Voltage 21 Vibration W Weight 21 Windows 98 SE Environment Test 99 108