ASM 7.0 FAQ (Frequently Asked Questions) Author: System Solution Center, Enterprise Products Line, ITBG / Charles Liu Release Date: July 3, 2006 Revision: 1.4 Total: 32 Pages Doc. Description In this note, we list frequently asked questions of ASM 7.0 (Acer Server Manager 7.0). Products Affected ASM 7.0 (Acer Server Manager 7.0) Revision History Date Revision Modification May 5, 2005 1.0 First release the document Dec 21, 2005 1.1 Added ASM Console, ASR, Chassis, OS Support.
ASM 7.0 FAQ (Frequently Asked Questions) Altos Servers 1. Which Altos servers can ASM 7.0 support? ANSWER: Please refer to ASM 7.0 THOL (Tested Hardware & Operating System List) for more detail. ARMC (Acer Remote Management Card) 1. Is ASM 7.0 integrated with ARMC or ARMC/2? ANSWER: At current stage, ASM 7.0 still cannot detect ARMC or ARMC/2 if it is installed on the server. However, ASM 7.0 build 400 (or later) provides user interface to launch the ARMC/2 Console.
ASM 7.0 FAQ (Frequently Asked Questions) System Inventory YES YES Performance Monitor YES YES Terminal Service YES NO Alert action for events YES YES Separated Event Viewer for PET YES NO Power Control by IPMI YES YES Power Control by ASF YES YES Grouping feature YES YES2 Integration with HP OpenView YES YES3 Integration with CA UniCenter YES Not Ready1 Downloading and installing packages NO Not Ready1 Server managed by multiple Console YES NO NOTE 1.
ASM 7.0 FAQ (Frequently Asked Questions) 5. As ASM 6.0 build 600 (or later) can support Web GUI, can I launch ASM 6.0 Web Console from the ASM 7.0 Administrator Console? ANSWER: ASM 7.0 build 300 (or later) provides a user interface to launch ASM 6.0 Web Console. User has to manually specify the IP address of ASM 6.0 Web Console, as ASM 7.0 cannot auto discover the available ASM 6.0 Web Console in the network. ASR (Automatic Server Restart) 1. Can ASM 7.
ASM 7.0 FAQ (Frequently Asked Questions) ANSWER: 3. Can ASR recover the data or files on the server? ANSWER: No, ASR just simply restarts the server. It cannot protect the data or files on the server. Chassis 1. How can I get Chassis status for Altos G5350? It is always “This information is not available” in Chassis function. ANSWER: Altos G5350 does not support chassis status monitoring feature. That is why it is always “This information is not available”. 2.
ASM 7.0 FAQ (Frequently Asked Questions) ANSWER: At current stage, there is no way to tell BMC (Baseboard Management Controller) if the system has the Service ID or not. (Not defined in IPMI specifcation). So, this System identify LED information will be always available when the system is with BMC. Document 1. When could I find the release notes of ASM 7.0? ANSWER: You may find it in ASM 7.0 CD. Known issues and limitations have been listed in “ASM 7.0 Release_notes.htm”. Email Alerts 1. Can ASM 7.
ASM 7.0 FAQ (Frequently Asked Questions) b. In critical tab of the certain sensor, for example, fans, please check "Send e-mail" option.
ASM 7.0 FAQ (Frequently Asked Questions) 3. A customer can't configure the ASM 7 build 400T with the email alert in case a power supply fails or the raid status changes to degraded. ANSWER: In warning tab of the Storage Device, please check "Send e-mail" option. However, the power supply of Altos G320, G520, G530, G5350 does not supply power management and cannot be managed through ASM 7.0.
ASM 7.0 FAQ (Frequently Asked Questions) Event Log and Trap 1. How many destinations may we set for trap in managed Altos servers? ANSWER: There is no dedicated GUI for users to input trap destination in ASM 7.0. For Windows, users can input trap destination into SNMP Service Properties. For Linux, please edit /etc/snmp/snmpd.conf file for trap destination. The available amount of destination is up to OS support. 2. How large size does ASM 7.
ASM 7.0 FAQ (Frequently Asked Questions) for Windows 2000 users, the latest patch and service pack for OS and IE must be installed in advanced. Some tips of ASM 7.0 Agent installation are as following: a. Insert ASM 7.0 CD b. Select “Local install” c. Select “Server Install (Primary Agents)” d. Input the password for BMC (8 characters at least) e.
ASM 7.0 FAQ (Frequently Asked Questions) c. Copy lmsensor file, it’s the sensors related files for non-IPMI based system in Linux # mount /mnt/cdrom # cp /mnt/cdrom/ism/Software/linux/lmsensors.tar.gz /usr/src d. Install lmsensor file # cd /usr/src # tar –zxvf lmsensors.tar.gz # cd msensors # ./install.sh When finished, sensors-detect will configure the lm85 sensors to /etc/lm85.conf and /etc/rc*.
ASM 7.0 FAQ (Frequently Asked Questions) # ./withism.sh When finished, sensors-detect will configure the lm85 sensors to /etc/lm85.conf and /etc/rc*. You could execute “sensors” in a terminal window of Linux to check if lmsensor package has been installed properly. If the lmsensor package has been successfully installed on system, the H/W sensor reading will response on screen when you execute “sensors” command. 4. How do I install ASM 7.
ASM 7.0 FAQ (Frequently Asked Questions) # mysql g. Enter “grant all privileges on *.* to ‘ismdev’@’localhost’ identified by ‘ismdev’ with grant option;” mysql> grant all privileges on *.* to ‘ismdev’@’localhost’ identified by ‘ismdev’ with grant option; Query OK, 0rows affected (0.00 sec) mysql> exit h. Install ASM 7.0 Administrator Console Insert ASM 7.0 CDROM # mount /mnt/cdrom # cd /mnt/cdrom/ism/Software # ./setup Note: In database page, use the account you created (e.g.
ASM 7.0 FAQ (Frequently Asked Questions) during installation. 9. When Red Hat Enterprise Linux 3.0 Update 2 is fully installed, is there any package should be removed for ASM 7.0 installation? ANSWER: No, there is no package needs to be removed for installing ASM 7.0. 10. When I install ASM 7.0 Administrator Console, the setup asks for security certificate password? ANSWER: Please input any 8 characters for this security certificate password during ASM 7.0 Administrator Console installation.
ASM 7.0 FAQ (Frequently Asked Questions) 11. Can I install ASM 7.0 on multiple Altos G5350 systems at a time? ANSWER: No, the ASM 7.0 build 200L for Altos G5350 does not support “multiple system install” function. NOTE: ASM 7.0 build 100 and ASM 7.0 build 200T support “multiple system install” function. 12. In ASM 7.0 build 200L Administrator Console installation process, it provides an option named “Check this box if this Administrator Console will be managing legacy clients”. Does it mean ASM 7.
ASM 7.0 FAQ (Frequently Asked Questions) a. Discover managed servers in the network through ASM 7.0 Administrator Console by clicking "Other computers" and then click "Discovery" button on the tool bar b. When servers are found and appear in “Other computers”, select the server you want to manage and then click “Add” button c. In the pop-up credential dialog-box, type in the correct account/password of the server. NOTE: In case of failed to find servers by ASM 7.
ASM 7.0 FAQ (Frequently Asked Questions) (i.e. Altos G310 Mk2, G320, G530, G5350 and R510 Mk2) do not feature IPMI 2.0 technology. 2. For servers with memory mirror/sparing configured, can ASM 7.0 detect memory status and log the event once memory mirror/sparing is taking affect? ANSWER: No. The feature is only for IPMI 2.0 based system. Currently, the ASM 7.0 supported Altos servers (i.e. Altos G310 Mk2, G320, G530, G5350 and R510 Mk2) do not feature IPMI 2.0 technology. OS Support 1.
ASM 7.0 FAQ (Frequently Asked Questions) ANSWER: Yes, but this power control feature is only fully supported when the managed servers have BMC. Please refer to below table for detail. Power On Power Off Reboot BMC Yes Yes Yes WOL 1 No No ASM 7.0 Agent Yes No 2 Yes2 Yes NOTE 1: The managed server and ASM 7.0 Administrator Console need to be located at the same network segment (subnet). NOTE 2: ASM 7.0 Agent is only working when OS is running. ASM 7.
ASM 7.0 FAQ (Frequently Asked Questions) Power Supply Management 1. When looking under the system menu in ASM and selecting Power Supply Management, there is not details and "This information is unavailable" I have found this fault on Altos G530, running P04 BIOS and standard Power Supply. But a customer of mine is running the Redundant Power Supplies and he is getting the same error messages.
ASM 7.0 FAQ (Frequently Asked Questions) ANSWER: To manage the power supply, first, we need the power supply to provide the interface, so it can be managed. But the power supply of Altos G320, G520, G530, G5350 does not have this interface. Secondly, the main-board must feature the related sensor and management function to manage the power supply. So, Altos G530 does not support power supply management. There won’t be any event log if one of redundant power supply fails on Altos G530.
ASM 7.0 FAQ (Frequently Asked Questions) LSI Logic G530 onboard SATA RAID 2 NOTE 1: No utility (such as Power Console Plus) need to be installed on the console system or managed server. NOTE 2: Please install onboard SATA RAID utility (i.e. MegaIDESpy) on the managed server prior to using this function. 3. Can ASM 7.0 monitor the Host RAID feature of Altos G5350 modular SCSI (Adaptec AIC-7902W)? ANSWER: No. 4. What information can be provided in ASM 7.
ASM 7.0 FAQ (Frequently Asked Questions) Remote Windows Console 1. Can ASM 7.0 support remote console redirection, such as Remote Linux Console or Remote Windows Console in ASM 6.0? ANSWER: ASM 7.0 does not support Remote Linux Console. ASM 7.0 build 400 (or later) can support Remote Windows Console. On ASM 7.0 Administrator Console, you could find an icon named “Remote Windows Console” on the toolbar of “My computers” function. 2.
ASM 7.0 FAQ (Frequently Asked Questions) the remote managed server. 4. How do I manually install Remote Windows Console Agent from the ASM 7.0? ANSWER: You can find the program in the folder of Management CD Remote Windows Console agent 5. ASM 7.0 build 400T (or later) \ism\Software\windows\32bit\server\RCAgentSetup_v1.1.exe ASM 7.0 build 400L (or later) \Win32\Server\RCAgentSetup_v1.1.exe The required TCP/IP port of Remote Windows Console is 5001.
ASM 7.0 FAQ (Frequently Asked Questions) ANSWER: “System report” function is only for LANDesk Asset Manager. If users open system report through ASM 7.0 Console, it is just raw XML data displayed there. Sensor Information 1. Can I change the time interval of monitoring system inventory like Fan, Voltage and Temperature? ANSWER: No, Fan, Voltage and Temperature information are not updated dynamically. Users can get the updated status by refreshing the browser window. 2.
ASM 7.0 FAQ (Frequently Asked Questions) ANSWER: These functions such as “Modem”, Power Supply Management” and “Intel RAID Controller” will be always provided, no matter servers support the features or not. When users click these linkages, it will display “This information is unavailable” if the server does not support the functions. 3. Can ASM 7.0 provide BIOS version information of managed server? ANSWER: Yes. Please click System and then click BIOS for the information. 4. Can ASM 7.
ASM 7.0 FAQ (Frequently Asked Questions) 2. I successfully install ASM 7.0 agent on Red Hat Enterprise Linux 3.0 Update 2. But my ASM 7.0 Administrator Console cannot discovery the system. ANSWER: Please disable the firewall or add the needed ports in Red Hat Enterprise Linux 3.0 Update 2. NOTE: Ports 623, 6780, 9593, 9594, and 9595 must be open in any firewall, router, or filtering on the network. 3.
ASM 7.0 FAQ (Frequently Asked Questions) During installation of ASM 7.0, BMC driver will not be loaded if the system does not have BMC. 6. When I install ASM 7 (from the Management CD of EasyBUILD 7.0 build 210) on Altos G530, it shows: Cannot proceed to setup process. ASM v7.0 build 200L does not support your altos server. ANSWER: There are two packages of EasyBUILD 7.0 build 210. One is bundled with ASM 7.0 build 200L, another is bundled with ASM 7.0 build 200T. ASM 7.
ASM 7.0 FAQ (Frequently Asked Questions) ANSWER: Please make sure the Remote Windows Console Agent is installed and started. 8. In ASM 7.0 build 400, I installed the Remote Windows Console agent on managed server. But after I typed in valid user name and password for Remote Windows Console access, it displays "Your current security settings prohibit running ActiveX controls on this page. As a result, the page may not display correctly.” ANSWER: Please install J2SE Runtime Environment (JRE) 5.
ASM 7.0 FAQ (Frequently Asked Questions) is required. Please follow the procedure to perform a post-installation for hardware sensors reading in Linux. a. Insert ASM 7.0 CDROM b. Login as root c. Copy lmsensor file # mount /mnt/cdrom # cp /mnt/cdrom/ism/Software/linux/lmsensors.tar.gz /usr/src NOTE: For ASM 7.0 build 200T (or later), the lmsensor file is in the folder of /mnt/cdrom/ism/Software/linux/32bit/server/lm85 d. Install lmsensor file # cd /usr/src # tar –zxvf lmsensors.tar.
ASM 7.0 FAQ (Frequently Asked Questions) This SMBus driver cannot be re-installed after the installation of ASM 7 Agent of Windows. Please refer to erratum #45 of ASM 7.0 Technical Update for more detail. The workaround is to install the ASM 7.0 patch for SMBus driver. This patch can be downloaded from http://csd.acer.com.tw/SI/Download2.nsf/ServerWeb Please follow the procedures below to install the patch. a. Uninstall ASM 7.0 Agent first.
ASM 7.0 FAQ (Frequently Asked Questions) b. Install patch for SMBus driver. c. Install ASM 7.0 Agent. Uninstallation 1. How do I uninstall ASM 7.0 build 100 in Linux? ANSWER: Please follow the instructions to uninstall ASM 7.0 build 100 in Linux below. a. Insert ASM 7.0 CDROM b. Uninstall ASM 7.0 build 100 # mount /mnt/cdrom # cd /mnt/cdrom/ism/Software # ./uninstall 2. When I uninstall ASM 7.0 in Linux, it asks for “installation path”? ANSWER: If you install ASM 7.
ASM 7.0 FAQ (Frequently Asked Questions) # mount /mnt/cdrom # cd /mnt/cdrom/ism/Software # ./uninstall 4. How do I uninstall ASM 7.0 build 200L (or later) in Linux? ANSWER: Please follow the instructions to uninstall ASM 7.0 build 200L (or later) in Linux below. a. Insert ASM 7.0 build 200L CDROM b. Uninstall ASM 7.0 build 200 Login as root # mount /mnt/cdrom # cd /mnt/cdrom/Linux/Server/RedHat # ./install-server.py Then select “Uninstall Acer Server Manger” option. WOL (Wake On LAN) 1. Does ASM 7.