Acer Altos G540 Series User’s Guide
Copyright © 2006 Acer Incorporated All Rights Reserved. Acer Altos G540 Series User’s Guide Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such changes will be incorporated in new editions of this manual or supplementary documents and publications.
iii Notices FCC notice Class A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once the class of the device is determined, refer to the following corresponding statement. Class A equipment This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules.
iv Notice: Shielded cables All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations. Notice: Peripheral devices Only peripherals (input/output devices, terminals, printers, etc.) certified to comply with the Class A or Class B limits may be attached to this equipment. Operation with noncertified peripherals is likely to result in interference to radio and TV reception.
v Important safety instructions Read these instructions carefully. Save these instructions for future reference. 1 Follow all warnings and instructions marked on the product. 2 Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 3 Do not use this product near water. 4 Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.
vi 11 Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: a When the power cord or plug is damaged or frayed. b If liquid has been spilled on the product. c If the product has been exposed to rain or water. d If the product does not operate normally when the operating instructions are followed.
System specifications Performance Mechanical Environmental Hardware options External and internal structure Front bezel Front panel Rear panel Internal components System boards Mainboard Backplane board SAS controller board BMC module ARMC/3 module System LED indicators Front panel LED indicators Hot-plug HDD LED indicator LAN port LED indicators Power supply module LED indicators 2 System setup Setting up the system Pre-installation requirements Connecting peripherals Turning on the system Power-on proble
viii Installing a HDD cage Removing a HDD cage Installing an additional hard drive Configuring a 5-25 inch storage device Upgrading the processor Upgrading the system memory Installing an expansion card Installing the SAS controller board Installing the BMC module Installing the ARMC/3 module Installing a redundant power supply module 4 System BIOS BIOS overview Entering BIOS setup BIOS setup primary menus BIOS setup navigation keys Main menu Advanced menu Advanced Processor Options Memory Configuration Ad
ix 5 System troubleshooting 99 Resetting the system Initial system startup problems Initial troubleshooting checklist Hardware diagnostic testing Checking the boot-up status Verifying the condition of the storage devices Confirming loading of the operating system Specific problems and corrective actions 101 102 103 104 104 105 105 106 Appendix A: Server management tools Server management overview RAID configuration utilities Onboard SATA RAID Configuration Utility LSI 1068 SAS Configuration Utility LSI
1 System tour
The Acer Altos G540 server is a fully modular dual-processor system featuring the latest in computing technology. It host a range of powerful and flexible features designed to meet the needs of various network environments. From simple networking functions to computing intensive applications, the Altos G540 delivers.
3 System specifications This section lists down the impressive computing features of the Altos G540 system.
4 1 System tour PCI interface • • Six PCI bus slots with three separate bus segments • Three PCI Express x8 bus slots • Two 64-bit, 66/100 MHz PCI-X bus slots • One 32-bit/33 MHz PCI bus slot One dedicated PCI-X slot for the optional SAS controller board. Video controller • Integrated ATI ES1000 chipset • 16 MB DDR SDRAM Networking • Two Gigabit Ethernet LAN ports (RJ-45) • Intel I/O Acceleration Technology (IOAT) support via Intel ESB2 Media storage • Two 5.
5 I/O ports • Two front USB 2.0 ports • Parallel port • PS/2 keyboard port • Four rear USB 2.
6 1 System tour Mechanical • Chassis • Tool-less chassis design for easy hardware access and configuration • Tower and rack-mount (5U, tray-less) setup options • Dimensions – Height: 445 mm (17.5 in) – Depth: 212 mm (8.3 in) – Width: 550 mm (21.6 in) • Mainboard • Dimensions (length x width): 304.8 x 330.2 mm (12 x 13 in) • Platform: Extended ATX (EATX) Environmental • Temperature • Operating: +10° to +35°C with the maximum rate of change not to exceed 10° per hour.
7 Hardware options Note: To purchase the any of the following hardware options, contact your local Acer representative.
8 1 System tour External and internal structure Front bezel No. Component 1 Side panel release button 2 Security keylock This lock secures the bezel door to protect the server unit from unauthorized access. 3 LED indicator panel For more information on the LED indicators description, go to page 21.
9 Front panel No. Icon Component Description 1 DVD-ROM drive Eject button Press this button to open the DVD drive tray. 2 DVD-ROM drive activity indicator When the LED indicator is lit, there is an ongoing DVD drive activity. 3 DVD-ROM drive mechanical eject hole When the DVD drive tray get stucked, insert a paperclip to this hole to manually eject the tray. 4 DVD-ROM drive Disk drive for reading CD, VCD, and DVD contents. 5 5.
10 No. 1 System tour Icon Component Description 9 LAN port 1/2 status indicators Indicate the system network connection status. 10 Hot-plug HDD activity indicator Indicates the status of a hot-plug HDD installed in the system (green /amber). 11 HDD cage Supports four hot-plug or easy-swap SAS or SATA2 HDDs. 12 HDD cage bay Supports an optional four-bay HDD cage (hot-plug or easy-swap). 13 USB 2.0 ports Connects to USB devices.
11 Rear panel No. Icon Component Description 1 Power supply module release latch Push down the latch to disengage the module from the chassis. 2 Power supply module cord socket Connect the system power cord here. 3 Main power supply module Provides the system’s main power supply. 4 PS/2 mouse port Connects to a PS/2 mouse. 5 PS/2 keyboard port Connects to a PS/2 keyboard. 6 Parallel port Connects to parallel devices. 7 Serial port Connects to serial devices.
12 No. 1 System tour Icon Component Description 9 Unit identification (UID) switch/ indicator Press to mark a particular server unit within a server group (when rack-mounted) for purpose of identification during servicing or maintenance procedures. (blue) 10 USB 2.0 ports Connects to USB devices. 11 Gigabit LAN ports 1/2 Connects to an Internet or intranet network. 12 PCI slot covers Protects the vacant expansion slots. 13 System fan Regulates the system airflow.
13 Internal components No. Component 1 Redundant power supply module bay 2 Air duct 3 Heat sink fan (HSF) assemblies 4 Release sliders for the 5.25-inch devices 5 Release sliders for the HDD cages 6 Mainboard 7 PCI slot lock levers 8 System fan Users have the option to purchase a redundant system fan unit.
14 System boards Mainboard 1 System tour
15 No. Code Description 1 CN2 Top: PS/2 mouse port Bottom: PS/2 keyboard port 2 COM1 Serial port 3 LPT1 Parallel/printer port 4 VGA1 Monitor port 5 SW1 UID switch 6 — Gigabit LAN ports 7 — USB 2.
16 1 System tour No.
17 No. Code Description 37 PCI-E 4 PCI-E 5 PCI Express x8 expansion slots 38 U4 Video memory PCI-X 2 64-bit, 66/100 MHz PCI-X expansion slots 39 PCI-X 31 40 PCI-E 1 PCI Express x8 expansion slot 1 The PCI-X 3 slot (green) supports the installation of a SAS ZCR (Zero Channel RAID) option card. Backplane board The backplane board attached to rear of the hot-plug HDD cage is what differentiate it from the easy-swap HDD cage model. No.
18 1 System tour No. Code Description 6 792D_ID1 HDD cage ID setting jumper Close 1-2 – 5C (default for top HDD cage) Close 2-3 – 58 (default for bottom HDD cage) 7 SAS/CON SAS/SATA2 HDD data cable connector 8 J5 Backplane board management cable connector 9 SATA/SAS_1-4 SAS/SATA2 HDD connectors SAS controller board This controller board enables the installation of a SAS HDD. No.
19 BMC module The optional BMC module is the meeting point between the server hardware and the system management software. In conjunction with the mainboard hardware monitor, it allows system administrators to manage the system remotely over a network. No.
20 1 System tour ARMC/3 module The optional ARMC/3 module expands the server’s remote management function through its own dedicated NIC port. System administrators can now have full remote access to the server regardless of its condition. Options to access server configuration, performance and storage; view a summary of key components; and monitor system health events are readily access using a simple browser. No.
21 System LED indicators This section discusses the different LED indicators located on the: • Front panel • Hot-plug HDD carrier • LAN port • Power supply module Knowing what each LED indicator signifies can aid in problem diagnosis and troubleshooting. Front panel LED indicators The five LED indicators mounted on the front panel allow the constant monitoring of basic system functions. These indicators remain visible even when the bezel door is closed.
22 1 System tour Hot-plug HDD LED indicator A drive activity LED indicator is mounted on the hot-plug HDD carrier. The table below lists the possible drive states. Status Green Amber Description HDD access Blinking — Ongoing hot-plug HDD activity HDD failure — On Hot-plug HDD failure HDD rebuild Flashing green/amber HDD is rebuilding data.
23 Power supply module LED indicators Indicator Color Status Description Status (top) Green On Output requirements are met. Off AC power is disconnected from the module. Green On Input voltage requirements are met. Amber On • Overvoltage • Overcurrent Fault (bottom) • Output short circuit Off AC power is disconnected from the module.
24 1 System tour
2 System setup
This chapter gives you instructions on how to prepare the system for operation. Procedures for connecting peripherals are also explained.
27 Setting up the system Pre-installation requirements Selecting a site Before unpacking and installing the system, select a suitable site for the system for maximum efficiency.
28 2 System setup Connecting peripherals The color-coded I/O port panel on the system rear accepts a variety of compatible peripherals. Refer to the figure below for specific connection instructions for each port. Note: Consult the operating system manual for information on how to configure the network setup. Caution: Do not route the power cord where it will walked on or pinched by items placed against it. The server is designed to be electrically grounded (earthed).
29 Turning on the system After making sure that you have properly set up the system, applied power, and connected all the necessary peripherals, you can now power on the system. Follow the procedure below. 1 Open the bezel door. 2 Press the power button. The system starts up and displays a welcome message on the monitor. After that, a series of power-on self-test (POST) messages appears. The POST messages indicate if the system is running well or not.
30 2 System setup Note: If the system does not turn on or boot after pressing the power button, go to the next section for the possible causes of the boot failure. Aside from the POST messages, you can determine if the system is in good condition by checking if the following occurred. • The power status indicator on the front panel lights up green. • The Num Lock, Caps Lock, and Scroll Lock indicators on the keyboard light up.
31 Configuring the system OS The Altos G540 comes with Acer EasyBUILD that allows users to conveniently install the preferred operating system. To start using EasyBUILD, follow the steps below. 1 Locate the EasyBUILD DVD included in the system package. 2 With the system turned on, press the DVD-ROM drive Eject button. 3 When the disc tray slides open, insert the EasyBUILD DVD with the label side of the disc facing upward.
32 2 System setup Rack mount configuration The Altos G540 server is a dual-platform system that can be set up in both tower and rack-mount configurations. A rack mount kit is available for customers who prefer to mount the server in a system rack. To purchase a rack mount kit, contact your local Acer representative or order directly from http://www.acer.com/. The figure below shows the Altos G540 server in a rack-mount position.
33 Turning off the system There are two ways to turn off the server—via software or via hardware. The software procedure below applies to a system running on a Windows OS. For other NOS shutdown procedures, refer to the related user documentation. To turn off the system via software: 1 Press Ctrl+Alt+Delete on the attached keyboard or click the Start on the Windows taskbar. 2 Select Shut Down. 3 Select Shut down from the drop-down menu, then click OK.
34 2 System setup
3 System upgrade
This chapter discusses the precautionary measures and installation procedures you need to know when upgrading the system.
37 Installation precautions Before you install any server component, it is recommended that you read the following sections first. These sections contain important ESD precautions along with pre-installation and post-installation procedures. ESD precautions Electrostatic discharge (ESD) can damage static-sensitive hardware components, such as the processor, disk drives, and the system boards.
38 3 System upgrade Pre-installation instructions Perform the steps below before you open the server or before your remove or replace any component. Warning! Failure to properly turn off the server before you start perform any hardware configuration may cause serious damage and bodily harm. Do not attempt the procedures described in the following sections unless you are a qualified service technician. 1 Turn off the server and all connected peripherals. 2 Unplug all power cables from their outlets.
39 Opening the server Caution: Before you proceed, make sure that you have turned off the system and all peripherals connected to it. Read the “Pre-installation instructions” section on page 38. You need to open the server before you can install upgrade components. The front bezel and (left) side panel are removable to allow access to the server’s internal components. Refer to the following sections for instructions.
40 3 System upgrade Removing the front bezel 1 Remove the side panel. Refer to the previous section for instructions. 2 Remove the front bezel. (1) Release the bezel door retention tabs from the chassis interior. (2) Pull the bezel away from the chassis.
41 Configuring the hard drive The two HDD cage bays of the Altos G540 accommodates both hot-plug and easy-swap HDD cage models. The main difference between these two cage models is the presence of a backplane board on the rear side of the hot-plug HDD cage. Both cage models support up to four SATA2 or SAS hard disk drives. The system ships out with only a single HDD cage occupying the top cage bay.
42 3 3 System upgrade Install the HDD cage. (1) Slide the cage into the lower bay with the HDD carriers facing front. The cage locked to the chassis with an audible click. If you have installed a hot-plug HDD cage, proceed to next step for related drive cable connections. Drive cable connections for an easy-swap HDD can be found on page page 47. (2) Connect the following cables to the hot-plug HDD cage backplane board.
43 (3) Connect the other end of the SAS/SATA2 cable to the SAS1-1 connector of the SAS controller board. 4 Remove the HDD cage bay plastic cover from the front bezel. (1) Use a flat-blade screwdriver to disengage the tabs on the top edge of the cover from its bezel slots. (2) Detach the cover from the bezel. Store this cover for future reinstallation. 5 Observe the post-installation instructions described on page 38.
44 3 System upgrade Removing a HDD cage 1 Perform the pre-installation instructions described on page 37. 2 Prepare the HDD cage for removal. 3 • For a hot-plug HDD cage, disconnect the data and power cables from the backplane board, then remove all HDDs from the cage. • For an easy-swap HDD cage, disconnect the data and power cables from their HDD connectors, then remove all HDDs from the cage. Remove the HDD cage. (1) Move the release slider all the way up to eject the hot-plug HDD cage.
45 Installing an additional hard drive The Altos G540 HDD cage models supports both SATA2 and SAS hard drives in different capacities. Note: If you intend to install a SAS hard drive model, you first need to install the SAS controller board option. For related instructions, go to page 62. To install a hot-plug hard drive: 1 If necessary, unlock the front bezel, then pull it open. 2 Remove the HDD dummy cover from the cage. 3 Prepare the blank HDD carrier for installation.
46 3 System upgrade 4 Align the new hard disk with the HDD carrier, then secure it with the four screws you removed in step 3-1. 5 Install the new hard drive into the cage. (1) Slide the drive into the cage with the carrier handle still extended. (2) Make sure that the drive is properly inserted before pushing the handle back until it clicks into place. 6 Set up the new hard drive’s RAID configuration. For related instructions, go to the “RAID configuration utilities” section on page 114.
47 To install an easy-swap hard drive: 1 Remove the side panel from the chassis. Go to page 39 for instructions. 2 Observe steps 2 through 5 of the previous section. 3 Connect the easy-swap HDD cables. (1) Connect the power connectors of the SAS/SATA2 cable to the power supply module HDD power cables. (2) Connect the data connectors of the SAS/SATA2 cable to the signal connectors of the of the easy-swap HDDs.
48 3 System upgrade Configuring a 5-25 inch storage device The three 5.25-inch device bays support a variety of storage devices for additional storage capacity and scalability. Go to page 4 for a list of supported storage devices. By default, the system ships with a DVD-ROM drive installed on the topmost device bay, and a floppy drive on the bottom-most device bay. You can choose to replace these default drives, or you can install a new storage device on the middle device bay.
49 5 Remove the two screws that secure the cover of the empty 5.25-inch drive bay (1), then detach the cover (2). Keep this cover for future reinstallation. 6 Install the new 5.25-inch storage device. The instructions given below apply to a regular 5.25-inch storage device. If you intend to replace or install a floppy drive, refer to the documentation that came with the new drive for instructions on how to set up the FDD conversion kit. (1) Install the new 5.25-inch drive into the drive bay.
50 3 System upgrade Upgrading the processor This section explains the procedures for removing and installing the processor and heat sink fan (HSF) assembly. Processor configuration guidelines The mainboard has two LGA771 processor sockets supporting Dual-Core Intel Xeon processors. You have the option to upgrade the default processor or install a second one for a dual-processor configuration. Observe the following guidelines when replacing or installing a processor.
51 4 Remove the HSF assembly. (1) Use a long-nosed screwdriver to loosen the four HSF mounting pins. (2) Once you have loosened all four mounting pins, lift the HSF away from the mainboard. (3) Lay down the HSF in an upright position—with the thermal patch facing upward. Do not let the thermal patch touch the work surface. Use an alcohol pad to wipe off the thermal grease from both the HSF assembly and the processor socket retention plate. 5 Remove the default processor.
52 3 System upgrade 6 Store the old processor inside an anti-static bag. 7 Remove the new processor from its protective packaging. 8 Install the new processor. (1) Hold the processor by its edges, then insert it in the socket. Make sure that the alignment tabs on the socket fit the two notch located on the edge of the processor. The pins are keyed in such a way that you cannot install the processor in the wrong orientation without bending the pins. (2) Close the retention plate.
53 10 Reinstall the HSF assembly. (1) Align then insert the HSF on top of the retention plate. (2) Use a long-nosed screwdriver to tighten the four HSF mounting pins to secure the assembly. 11 Reconnect the HSF cable to its mainboard connector. Refer to the “Mainboard” section on page 14 for the location of the HSF connectors. 12 Observe the post-installation instructions described on page 38. To install a second processor: 1 Perform steps 1 through 4 of the previous section.
54 4 3 System upgrade Reinstall the HSF assembly. (1) Align then insert the HSF on top of the retention plate. (2) Use a long-nosed screwdriver to tighten the four HSF mounting pins to secure the assembly. 5 Observe the post-installation instructions described on page 38.
55 Upgrading the system memory This section explains the procedures for removing and installing a fully-buffered memory module. System memory interface The mainboard has eight DIMM slots divided into two memory branches. Each branch is made up of two channels each, which in turn comprised of two FBD slots.
56 • 3 System upgrade Observe the population sequence illustrated in the table below when installing a memory module.
57 • Install FBD pair upgrades in the following sequence: – First FBD pair: DIMMA1 and DIMMB1 slots – Upgrade 1: DIMMC1 and DIMMD1 slots – Upgrade 2: DIMMA2 and DIMMB2 slots – Upgrade 3: DIMMC2 and DIMMD2 slots To remove an FBD: Important: Before removing an FBD, make sure to back up all important system files. Also, note that FBDs should be removed in pairs. 1 Perform the pre-installation instructions described on page 37. 2 Lay the server on its side (components showing).
58 4 3 System upgrade Remove the FBD. (1) Press the holding clips on both sides of the socket outward to release the DIMM. (2) Gently pull the DIMM upward to remove it from the socket. 5 If you intend to install a new FBD, proceed to the next section for related procedure, otherwise reinstall the air duct, then observe the post-installation instructions described on page 38. To install an FBD: 1 Perform steps 1 through 3 of the previous section. 2 Select an empty FBD slot.
59 (2) Firmly press the holding clips inward to lock the FDB in place. If the holding clips do not close, the FBD is not properly inserted. 6 Reinstall the air duct. 7 Observe the post-installation instructions described on page 38. The system automatically detects the amount of memory installed. Run the BIOS setup to view the new value for total system memory and make a note of it.
60 3 System upgrade Installing an expansion card This section explains how to install an expansion card. I/O interface Altos G540 has six PCI bus slots with of three separate bus segments, namely: • PCI-E 1, PCI-E 4, and PCI-E 5 – PCI Express x8 slots • PCI-X 2 and PCI-X 3 – 64-bit, 66/100 MHz PCI-X slots • PCI7 – One 32-bit/33 MHz PCI bus slot In addition to these six expansion slots, Altos G540 also has one dedicated PCI-X expansion slot for the optional SAS controller board (SODIMM1) slot.
61 (3) Insert the card into the selected slot. Make sure that the card is properly seated. (4) Press the release latch to secure the card in place. (5) Connect the necessary cables to the expansion card as required. 5 Observe the post-installation instructions described on page 38. When you turn on the system, the BIOS setup automatically detects and assigns resources to the new device (applicable only to Plug-and-Play expansion cards).
62 3 System upgrade Installing the SAS controller board If you intend to install a SAS hard drive, you need to first install the LSI 1068 SAS controller board option. To install the SAS controller board: 1 Perform the pre-installation instructions described on page 37. 2 Locate the SODIMM slot. If necessary, remove any cables that prevent access to it. 3 Remove the SAS controller board from its protective packaging, handling it by the edges. 4 Install the SAS controller board.
63 Installing the BMC module The optional BMC module allows system administrators to manage the Altos G540 system remotely over a network. To install the BMC module: 1 Perform the pre-installation instructions described on page 37. 2 Locate the IPMB_6 slot. If necessary, remove any boards or cables that prevent access to it. 3 If necessary, open the holding clips of the IPMB_6 slot. 4 Remove the BMC module from its protective packaging, handling it by the edges. 5 Install the BMC module.
64 3 System upgrade Installing the ARMC/3 module Remote system management just got easier with the new ARMC/3 module. The module provides high performance KVM (keyboardvideo-mouse) redirection and features a dedicated NIC port for faster network access. To install the ARMC/3 module: 1 Perform the pre-installation instructions described on page 37. 2 Locate the IPMB_6 slot. If necessary, remove any boards or cables that prevent access to it. 3 If necessary, open the holding clips of the IPMB_6 slot.
65 6 Install the dedicated NIC port card. (1) Press the release latch of the slot cover opposite the IPMB_6 slot. The release latch highlighted in the figure below is for illustration purpose only. (2) Pull out the slot cover and store it for reassembly later. Caution: Do not discard the slot cover. If the expansion card is removed in the future, the slot cover must be reinstalled to maintain proper system cooling. (3) Insert the dedicated NIC port card into the selected slot.
66 3 System upgrade Installing a redundant power supply module The Altos G540 supports two 610-watts hot-swap power supply modules. The system ships out with only one power supply module installed. You have the option to install a second module to provide the system with a redundant power source. A redundant power configuration enables a fully-configured system to continue running even if one of the power supply module fails.
67 To install a hot-swap power supply module: 1 Detach the cover from the chassis. Keep the cover for future reassembly. 2 Slide the module into the empty bay until you feel resistance, and it locks into place. 3 Verify that the power status indicators on the main power supply and on the newly installed redundant power supply are illuminated green.
68 3 System upgrade
4 System BIOS
This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters.
71 BIOS overview BIOS setup is a hardware configuration program built into the system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions.
72 4 System BIOS Entering BIOS setup 1 Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. 2 During POST, press F2. If you fail to press F2 before POST is completed, you will need to restart the server. The Setup Main menu will be displayed showing the Setup’s menu bar. Use the left and right arrow keys to move between selections on the menu bar.
73 BIOS setup navigation keys Use the following keys to move around the Setup utility. • Left and Right arrow keys – Move between selections on the menu bar. • Up and Down arrow keys – Move the cursor to the field you want. • PgUp and PgDn keys – Move the cursor to the previous and next page of a multiple page menu. • Home – Move the cursor to the first page of a multiple page menu. • End – Move the cursor to the last page of a multiple page menu.
74 4 System BIOS Main menu Parameter Description System Time Set the system time following the hour-minute-second format. System Date Set the date following the weekday-month-day-year format.
75 Advanced menu The Advanced menu display submenu options for configuring the function of various hardware components. Select a submenu item, then press Enter to access the related submenu screen.
76 4 System BIOS Advanced Processor Options Parameter Description Option Processor Retest Select whether to delete the historical processor data log. Processor(s) will be retested on the next boot-up. Yes No CPU Type Processor model name CPU Speed The processor speed is the speed at which a microprocessor executes instructions. Clock speeds are expressed in megahertz (MHz), with 1 MHz being equal to 1 million cycles per second.
77 Parameter Description Option Intel Virtualization Technology Select whether to enable the Intel Virtualization Technology function. VT allows a single platform to run multiple operating systems in independent partitions. Enabled Disabled C1 Enhanced Mode Select whether to enable the C1 Enhanced mode for the processor. If enabled, all logical processors in a physical processor will run in a C1 state. Enabled CPU Cache Control Set which processor cache functions to run during system debugging.
78 4 System BIOS Memory Configuration Parameter Description Option Extended Memory Total size of extended memory detected during POST DIMM Group #1 - 8 Status The size of memory installed on each of the FBD slots. Memory Retest Select whether to delete the historical memory data log. System memory will be retested on the next boot-up. Yes No Extend RAM Setup Select whether to enable extended memory testing during boot-up.
79 Advanced Chipset Control Parameter Description Option Advanced Multimedia Timer Select whether to enable the system multimedia timer. Yes No Crystal Beach Configure Enable Select whether to enable configuration /memory mapped access to the Crystal Beach Configuration space. Enabled I/O Acceleration Technology Select whether to enable the Intel Acceleration Technology (I/OAT) function.
80 4 System BIOS PCI Configuration Parameter Description Option PCI Slot 1 - 6 Option ROM When enabled, this setting will initialize the device expansion ROM for the related PCI slot. Enabled Disabled SAS Option ROM When enabled, this setting will initialize the SAS controller board expansion ROM. Enabled LAN 1/2 Option ROM Scan Select whether to enable the selected onboard LAN device. When enabled, device expansion ROM will be initialized.
81 I/O Device Configuration Parameter Description Option Serial Port A/B When enabled allows you to configure the serial port settings. When set to Auto allows the server’s BIOS or OS to select a configuration. Enabled Disabled When set to Disabled, displays no configuration for the serial port.
82 4 System BIOS Parameter Description Option Base I/O address Base I/O address and IRQ setting for the selected serial port 3F8/IRQ4 2F8/IRQ3 3E8/IRQ4 2E8/IRQ3 Parallel Port Mode When enabled allows you to configure the parallel port settings. Enabled Sets the operation mode for the parallel port. When set to Bi-Directional, allows normal speed operation in a two way mode.
83 Parameter Description Option Parallel ATA Select whether to enable support for PATA devices. Enabled Disabled Serial ATA Select whether to enable support for SATA devices. Enabled Select the native mode for the SATA function. Auto Serial ATA Select whether to set SATA/PATA devices to legacy (Compatible) or native (Enhanced) mode. Selecting the Enhanced mode will display the SATA RAID Enable field. Enable this option to use the onboard SATA RAID controller.
84 4 System BIOS I/O Channel 0/Secondary Master/Slave Parameter Description Option Type Selects the drive type. Auto None CD-ROM ATAPI Removable IDE Removable User Total Sectors Total number of sectors available in the selected hard drive. Maximum Capacity Maximum capacity of the selected hard drive. Multi-Sector Transfers Set the multi-Sector transfer mode. 16 Sectors Disabled 2 Sectors 4 Sectors 8 Sectors LBA Mode Control Selects the hard disk drive translation method.
85 Parameter Description Option Transfer Mode Select a transfer mode to enhance hard disk performance. Fast PIO 4 Standard Fast PIO 1 Fast PIO 2 Fast PIO 3 FPIO 3/DMA 1 FPIO 4/DMA 2 Ultra DMA Mode Selects DMA (Direct Memory Access) mode. Mode 6 Disabled Mode 0 Mode 1 Mode 2 Mode 3 Mode 4 Mode 5 Floppy Configuration The Floppy Configuration submenu displays the type of floppy disk drive installed in the server.
86 4 System BIOS Boot Configuration Parameter Description Option Boot-time Diagnostic Screen Choose whether to display the boot-time diagnostic screen during POST. Enabled Reset Configuration Data Select whether to erase data in the section of memory for ESCD (Extended System Configuration Data) which stores the configuration settings for non-PnP plug-in devices. Yes Multiprocessor Specification Select the multiprocessor (MP) specification revision level. 1.4 Disabled No 1.
87 Parameter Description Option After Power Failure Defines the power state to resume to after a system shutdown that is due to an interruption in AC power. When set to Last State, the system will return to the active power state prior to shutdown. Last State Stay Off Power On When set to Stay Off, the system remains off after power shutdown. When set to Power On, the system will be turned on from a power failure. NumLock Select the NumLock behavior during boot-up.
88 4 System BIOS Parameter Description Option View DMI Event Log Press Enter to view the DMI (Desktop Management Interface) event log. To return to the DMI Event Logging submenu, click Continue in the Event Log window. Event Logging Select whether to allow logging of all DMI events. Enabled ECC Event Logging Select whether to allow logging of ECC events. Enabled Mark DMI Events as Read Press Enter to view the DMI event log, then select an log entry to mark as read.
89 Security menu The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. There are three types of passwords that you can set: • Supervisor password Entering this password will allow the user to access and change all settings in the Setup Utility. • User password Entering this password will restrict a user’s access to the Setup menus. To enable or disable this field, a supervisor password must first be set.
90 4 System BIOS Parameter Description Option Supervisor Password Is This parameter indicates whether a supervisor password has been assigned. Clear Enabled User Password Is This parameter indicates whether a user password has been assigned. Clear Enabled Set Supervisor Password Press Enter to configure the supervisor password. Set User Password Press Enter to configure the user password. Password On Boot Select Enabled to activate security check during POST.
91 Changing a system password 1 Use the up/down keys to select a password parameter (Set Supervisor Password or Set User Password), then press Enter. 2 Type the original password then press Enter. 3 Type a new password then press Enter. 4 Retype the password to verify the first entry then press Enter again. 5 Press F10. 6 Select Yes to save the modified password and close the Setup Utility.
92 4 System BIOS Server menu Parameter Description System Management Displays basic system ID information, as well as BIOS and BMC firmware versions. Press Enter to access the related submenu. Console Redirection Displays console redirection-related settings. Press Enter to access the related submenu. Event Log Configuration Displays DMI event log-related settings. Press Enter to access the related submenu.
93 System Management The System Management submenu is a simple display page for basic system ID information, as well as BIOS and BMC firmware versions. Items on this window are non-configurable.
94 4 System BIOS Parameter Description Option COM Port Address Select whether to enable console redirection. Console redirection enables users to manage the system from a remote location. Onboard COM A Disabled Baud Rate Select the baud rate for console redirection. 300 1200 2400 9600 19.2K 38.4K 57.6K 115.2K Console Type Select a terminal type to be used for console redirection. VT100, VT100 8bit PC-ANSI 7bit VT100+ VT-UTF8 Flow Control Assign control for the console redirection flow.
95 Event Log Configuration Parameter Description Option Clear All Event Logs Press Enter then select whether to clear all entries in the system event log. Log POST Sys. Event Select whether to enable the BIOS event log to be integrated in the system event log.
96 4 System BIOS Boot menu The Boot menu allows you to set the drive priority during system boot-up. BIOS setup will display an error message if the drive(s) specified is not bootable.
97 Exit menu The Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press Enter. Parameter Description Exit Saving Changes Saves changes made and close the BIOS setup. Exit Discarding Changes Discards changes made and close the BIOS setup. Load Setup Defaults Loads the default settings for all BIOS setup parameters. Setup Defaults are quite demanding in terms of resources consumption.
98 4 System BIOS
5 System troubleshooting
This chapter provides possible solutions for specific problems. If you cannot correct the problem, contact your local Acer representative or authorized dealer for assistance.
101 Resetting the system Before going through in-depth troubleshooting, attempt first to reset the system using one of the methods below. Perform Purpose To do this Soft boot reset To clear the system memory and reload the operating system. Press Ctrl+Alt+Del Cold boot reset To clear the system memory, restart POST, and reload the operating system. This will halt power to all peripherals. Press the system power button off and then on.
102 5 System troubleshooting Initial system startup problems Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less possible cause. If the problem you are experiencing is with a specific application, see the "There is problem with the software program" section on page 108.
103 Initial troubleshooting checklist Use the checklist below to eliminate the possible cause for the problem you’re encountering.
104 5 System troubleshooting Hardware diagnostic testing This section provides a detailed approach to identifying a hardware problem and its cause. Checking the boot-up status Caution: Before disconnecting any peripheral cables from the server, turn off the system and any peripheral devices. Failure to do so can cause permanent damage to the system and/or the peripheral device. 1 Turn off the system and all external peripheral devices.
105 Verifying the condition of the storage devices As POST determines the system configuration, it tests for the presence of each mass storage device installed in the system. As each device is checked, its activity indicator should turn on green briefly. Check the activity indicators for the hard drive(s), DVD-ROM drive, floppy drive, and any other 5.25-inch device you may have installed.
106 5 System troubleshooting Specific problems and corrective actions Listed below are specific problems that may arise during the use of your server and their possible solutions. Power indicator does not light. Do the following: • Make sure the power supply module is properly installed. • Make sure the power cord is connected correctly. • Make sure that the wall outlet has power. Test it by plugging another device. • Make sure the power indicator on the front panel is lit up green.
107 HDD activity indicator does not light. Do the following: • Make sure the data and power cables are connected correctly. • Check that relevant switches and jumpers on the hard drive and on the backplane board (for hot-plugs HDD) are set correctly. DVD drive activity indicator does not light. Do the following: • Make sure the IDE and power cables are properly connected. • Check that relevant switches and jumpers on the drive are set correctly. • Check that the drive is properly configured.
108 5 System troubleshooting Network connection indicators do not light. Do the following: • Check the cabling and network equipment to make sure that there are in proper condition. • Reinstall the network drivers. • Try another port or hub on the switch. Network activity indicators do not light. Do the following: • Make sure the correct network drivers are loaded on the system. • Network might be idle. Peripheral device connected to a USB port does not work.
109 No characters appear on the display monitor. Check the following: • Is the keyboard functioning? Test it by turning the Num Lock function on and off to check if the Num Lock indicator lights up.
110 5 System troubleshooting
Appendix A: Server management tools
This appendix gives an overview of the different server management tools supported by your server.
113 Server management overview The server management tools supported by the Altos G540 system is listed in the table below. Tool Function PhoenixBIOS Setup Utility Use this tool to configure the different hardware components and system functions (memory, processor, and security settings). Go to the BIOS setup chapter on page 69 for details. ASM (Acer Server Management) This utility allows a system administrator to remotely manage the server in a network environment through a single management station.
114 Appendix A: Server management tools RAID configuration utilities RAID option for the Altos G540 system is provided through either the onboard SATA controller or through an external controller board option (LSI 1068 SAS controller or LSI MegaRAID SAS RAID controller). Caution: Creating a RAID volume erases all data previously saved in the hard drives. Make sure that you back up important files before starting a RAID configuration process.
115 To initialize the Onboard SATA RAID Configuration Utility: Note: There must be more than two SATA hard drives installed in the system, otherwise the Intel Matrix Storage Manager option ROM will be disabled. 1 Turn on the server and the monitor. 2 During POST, press Ctrl-I on the Intel Matrix Storage Manager option ROM prompt. To create a RAID 1 volume: 1 On the Onboard SATA RAID Configuration Utility, select 1. Create RAID Volume under the Main Menu, then press Enter.
116 Appendix A: Server management tools LSI 1068 SAS Configuration Utility This section explains how to create a RAID 1 volume when the LSI 1068 SAS controller board is installed. To initialize the LSI Logic Config Utility: 1 Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. 2 During POST, press Ctrl-C on the SAS BIOS prompt.
117 8 Move the cursor to the Hot Spr column and select another disk. 9 Press the space bar to change the setting from No to Yes. The Drive Status will be marked as Hot Spare. 10 Press C, then select Save changes then exit this menu. 11 Press Esc twice and select Exit the Configuration Utility and Reboot. Proceed to the installation of the operating system. Refer to the user documentation that came with your OS for related instructions.
118 Appendix A: Server management tools To create and initialize a RAID volume: 1 Access the Configuration menu. 2 Click Configuration Wizard. 3 Click Add Configuration, then click Next. 4 Click Custom Configuration, then click Next. 5 Use the Ctrl key to select the drives that you want to add into the array. 6 After selecting the drives, click Accept DG, then Next. 7 Select the RAID Level you want to use.
Appendix B: Rack mount configuration
This appendix shows you how to set up the Altos G540 server in a rack mount configuration.
121 Rack installation information The Altos G540 server system can also be mounted in a rack-model position. A rack mount kit is available for customers who want to convert a tower-mounted system to rack-model design. To purchase a rack mount kit, contact your local Acer representative or order directly from http://www.acer.com/. Rack installation precautions Follow the rack manufacturer's safety and installation instructions for proper rack installation.
122 • Appendix B: Rack mount configuration Elevated operating ambient temperature The maximum operating temperature of the system is 35°C (95°F). Careful consideration should be given to installing the system in an environment compatible with the 35°C (95°F) maximum ambient temperature. • Reduced airflow The amount of airflow required for the safe operation of the equipment should not be compromised when installing the system in a rack.
123 Component Quantity Usage Front brackets 2 Attach the mounting rails to the server. Rear brackets 2 Side handles 2 Screw pack Attached to the sides of the server. Secures the different rack components. Refer to the next section for details. Screw types The following screws are used in the assembly of the Altos G540 system and bundled rack-mountable components. Screw type Quantity Figure Usage M6 X 13 8 Install the mounting rails to the rack.
124 Appendix B: Rack mount configuration Vertical mounting hole pattern The four vertical rails of the system rack contain mounting holes arranged in a manner shown in the figure below. The system occupies 5U in the rack. Count the U positions and hole numbers from the bottom up. The distance from the center of two holes with closer spacing to the center of the next pair is equivalent to 1U. Note: The unit of measurement used in this guide is "U" (1U = 1.75 inches or 44.45 mm).
125 Rack installation procedures Preparing the server for rack installation 1 Remove the foot stands from the server. (1) Lay the server on its side on a flat, stable surface. (2) Use a flat-blade screwdriver to remove the stoppers securing the foot stands to the chassis. (3) Detach the foot stands from the server. Store the foot stands and its toppers for future reassembly. 2 Expose the installation recess for the topside inner rail.
126 3 Appendix B: Rack mount configuration Remove the inner rails from the mounting rails. (1) Extend the inner rail from the mounting rail until the rail release latch is exposed. (2) Depress the release latch (1) and slip the inner rail out (2). Do the same thing to the other mounting rail. 4 Attach the rack handles and inner rails to the server. (1) Align the screw holes on the rack handles with those on the server. (2) Secure the rack handles with two U#6-32 x 6.4 screws each.
127 Preparing the rack for server installation 1 Install eight distands into the vertical rails of the system rack. 2 Adjust the front bracket to the preferred length. (1) Turn the captive thumbscrews counterclockwise to loosen them. (2) Slide the front bracket to the preferred length. (3) Secure the front bracket in its preferred position by turning the captive thumbscrews clockwise. Do the same thing to the other front bracket.
128 3 Appendix B: Rack mount configuration Install the mounting rails to the system rack. (1) Install the mounting rails to the rack by using four M6 x 13 screws for each rail. (2) Extend the middle sliding piece of each mounting rail forward until you hear an audible click.
129 Installing the server in the system rack Warning! To avoid injury, care should be taken when pressing the inner rail release latches and sliding the component into the rack. It also recommended that two or more people help in installing the server to the rack to minimize the chances of accidents. 1 Press the release latch on both sides of the rack mounting rails.
130 Appendix B: Rack mount configuration Installing the cable arm option The cable arm option allows you to tie-wrap all cables to and from the system. As you slide the system in and out of the rack, the cable arm collapses and extends, keeping the cables untangled and attached to the system. To install the cable arm: 1 Attach the cable arm to the rear panel using two U#6-32 x 6.4 screws. 2 Install two M6 cage nuts into the vertical rail to which the cable arm is to be attached.
131 3 Extend the cable arm enough to attach it to the installed M6 cage nuts, and secure it with two M6 x 18 screws. 4 Arrange the server cables. (1) Connect the power, peripheral and networking cables into their appropriate ports on the rear panel. Go to page 28 for related instructions. (2) Secure all server cables to the cable arm using the cable clamps.
132 Appendix B: Rack mount configuration
133 Index Numerics 5.
134 F L floppy disk drive BIOS setting 85 location 10 mainboard connector 16 replace 49 troubleshooting 106 front bezel remove 40 view 8 front panel 9 LAN ports location 12 network connection indicator 22 network speed indicator 22 troubleshooting 108 LED indicators front panel 21 HDD carrier 22 LAN port 22 power supply module 23 LSI Logic Config Utility 116 LSI MegaRAID SAS RAID Configuration Utility 117 H hard drive activity indicator, location 9 activity indicator, status 21 BIOS settings 83 install
135 PhoenixBIOS Setup Utility, see BIOS Setup 72 POST error pause 86 turn-on procedure 29 power boot-up problems 30 boot-up sequence 96 button, location 10 cable socket 11 indicator, location 9 indicator, status 21 troubleshooting 106 turn off 33 turn on 29 power off via hardware 33 via software 33 power supply module fault indicator, description 23 fault indicator, location 12 install 66 redundant bay 13 release latch 11 status indicator, description 23 status indicator, location 12 power-on password 89 po
136 mainboard 14 SAS controller board 18 system fan cable connectors 15 location 13 system jumpers BIOS recovery 16 clear CMOS 16 clear password 16 system passwords change 91 power-on password 89 remove 91 set 90 supervisor password 89 user password 89 system reset cold boot 101 soft boot 101 system setup connect peripherals 28 install OS 31 pre-installation requirements 27 turn on system 29 system upgrade 5.
