Acer Altos G320 Series User’s Guide
Copyright © 2005 Acer Incorporated All Rights Reserved. Acer Altos G320 Series User’s Guide Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such changes will be incorporated in new editions of this manual or supplementary documents and publications.
iii Notices FCC notice Class A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once the class of the device is determined, refer to the following corresponding statement. Class A equipment This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules.
iv Notice: Shielded cables All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations. Notice: Peripheral devices Only peripherals (input/output devices, terminals, printers, etc.) certified to comply with the Class A or Class B limits may be attached to this equipment. Operation with noncertified peripherals is likely to result in interference to radio and TV reception.
v Important safety instructions Read these instructions carefully. Save these instructions for future reference. 1 Follow all warnings and instructions marked on the product. 2 Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 3 Do not use this product near water. 4 Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.
vi d If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition. e If the product has been dropped or the cabinet has been damaged f If the product exhibits a distinct change in performance, indicating a need for service.
iii iii iv v 1 System tour 1 Features summary External and internal structure Front panel Rear panel Internal components Mainboard layout Jumper settings Maintenance mode jumper Clear CMOS jumper 2 System setup Setting up the system Pre-installation requirements Connecting peripherals Turning on the system Power-on problems Turning off the system 3 System upgrade Installation precautions ESD precautions Pre-installation instructions Post-installation instructions Opening the server Removing the left-si
viii Memory module installation guidelines Removing a DIMM Installing a DIMM Installing an expansion card 4 BIOS setup BIOS setup Entering BIOS setup Main Advanced Boot Configuration Peripheral Configuration Drive Configuration Floppy Configuration Event Log Configuration Video Configuration Hardware Monitoring Chipset Configuration USB Configuration Security Setting the Supervisor/User password: Power Boot Exit 5 Troubleshooting Troubleshooting Resetting the system Problems following initial system insta
ix RAID configuration utility SATA RAID configuration utility SCSI RAID configuration utility 92 92 92 Appendix B: SATA RAID configuration 93 Overview Features Configuring arrays RAID CU (configuration utility) Using the RAID CU Configuring arrays and logical drives Configuration guidelines Quick configuration Detailed configuration Initializing logical drives Rebuilding failed disks Checking data consistency Troubleshooting Problems and suggested solutions 95 95 97 100 100 102 102 103 104 107 109 110
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1 System tour
The Acer Altos G320 server is an entry level single-processor general purpose system. The system offers a new standard for flexible productivity ideal for small business or workgroup applications.
3 Features summary Listed below are the system’s key features: Processor • Single LGA775 socket supporting the following Intel® processors: • Pentium D processor • Pentium 4 processor • Celeron D processor • 256 KB, 1 MB, 2 MB or 2x1 MB L2 cache • 800 or 533 MHz FSB • Supports the following Intel technology 1: • Intel Dual Core Architecture • Supports Intel Hyper-Threading Technology • Supports Intel EM64T (Extended Memory 64 Technology) Chipset • Intel E7230 MCH (Memory Controller Hub)
4 1 System tour Media storage • 3.5-inch, 1.44 MB floppy drive • DVD-ROM or combo drive • Three 5.25-inch device bays for add-on options: • DAT72 tape drive • AIT tape drive Optional media storage • Supports up to four SATA or SCSI hard disk drives SATA controller • Onboard SATA: Intel ICH7R I/O controller supports four SATA ports that offer data transfer rates of up to 3.
5 • VGA/monitor port • Serial port • Two LAN ports (RJ-45) Operating system and software • Operating system options: • Microsoft® Windows® Server 2003, X64 edition • Microsoft Windows Server 2003 • Novell® NetWare® 6.5 • Red Hat Enterprise Linux 4.0, EM64T • Red Hat Enterprise Linux 4.0 • SCO Openserver™ 5.0.7 • SCO Unixware® 7.1.4 • SUSE® Linux Enterprise Server 9.0 • SUSE Linux Enterprise Server 9.
6 1 System tour External and internal structure Front panel No.
7 No. Component 10 Hard disk drive (HDD) activity indicator 11 Power indicator 12 Power button 13 USB 2.0 ports 14 5.25-inch drive bays Front panel LED indicators Below table lists the LED states on the front panel. LED Color Status Description Power Green On Power on Blinking System in ACPI sleep mode.
8 1 System tour Rear panel No.
9 LAN LED indicators The LAN port features two LEDs that indicate the status of each port. Below table lists the LED states on the LAN ports. LED State Condition Off LAN link is not established On LAN link is established. Blinking Receive or transmit activity is detected. N/A Off 10 Mbps data rate is selected. Yellow On 100 Mbps data rate is selected. Green On 1000 Mbps data rate is selected.
10 1 System tour Internal components No. Component 1 Power supply unit 2 CPU and HSFD (heat sink-fan duct) assembly 3 Mainboard 4 PCI slot 5 HDD bays 6 5.
11 Mainboard layout The mainboard becomes accessible once you open the system. It should look like the figure shown below. No.
12 1 System tour No. Description 6 CPU socket 7 +12V power supply connector 8 IDE connector 9 FDD connector 10 SATA port 2 and 3 connectors 11 SCSI status LED connector 12 Maintenance mode jumper 13 Front panel connector 14 SATA port 0 and 1 connectors 15 External USB connector 16 Clear CMOS jumper 17 Chassis intrusion connector 18 PCI slots (32-bit/33 MHz/3.
13 Jumper settings Maintenance mode jumper The J9H3 jumper is a 2-pin jumper blocks that is used to perform system maintenance mode options. The table below lists each jumper option. Pin no. Pin function Description 1-2 Normal boot (default) Allows normal system operation. If the jumper block is removed, the system will attempt to recover the BIOS by loading the BIOS code into the flash device from a disk. This is typically used when the BIOS becomes corrupted.
14 1 System tour Clear CMOS jumper The 2-pin jumper blocks in the J9G3 jumper are used to perform clearing of NVRAM and system BIOS recovery options. The table below lists each jumper option. Pin no. Pin function Description 1-2 Normal boot (default) Allows normal system operation. 2-3 Clear CMOS (NVRAM) Clear of NVRAM following POST. CMOS settings will be cleared in on the next reset.
2 System setup
This chapter gives you instructions on how to set up the system. Procedures on how to connect peripherals are also explained.
17 Setting up the system Pre-installation requirements Selecting a site Before unpacking and installing the system, select a suitable site for the system for maximum efficiency.
18 2 System setup Connecting peripherals Refer to the illustration below for specific connection instructions on the peripherals you want to connect to the system. Note: Consult the operating system manual for information on how to configure the network setup.
19 Turning on the system After making sure that you have properly set up the system and connected all the required cables, you can now power on the system. To power on the system, press the power button on the front panel. The system starts up and displays a welcome message on the monitor. After that, a series of POST (power-on self-test) messages appears. The POST messages indicate if the system is running well or not.
20 2 System setup Power-on problems If the system does not boot after you have applied power, check the following factors that might have caused the boot failure. • The external power cable may be loosely connected. Check the power cable connection from the power source to the power cable socket on the rear panel. Make sure that the cable is properly connected to the power source and to the power cable socket. • No power comes from the grounded power outlet. Have an electrician check your power outlet.
21 Turning off the system There are two ways by which you can turn off the server. These include: To turn off the server, on the Windows taskbar click on the Start button, point to Shut Down..., select Shut down from the drop-down window, then click on OK. You can then turn off all peripherals connected to your server. If you cannot shut down the server, press and hold the power button for at least four seconds to force quit all applications and shut down.
22 2 System setup
3 System upgrade
This chapter discusses the precautionary measures and installation procedures you need to know when upgrading the system.
25 Installation precautions Before you install any server component, we recommend that you read the following sections. These sections contain important ESD precautions along with pre-installation and post-installation instructions. ESD precautions Electrostatic discharge (ESD) can damage the processor, disk drives, expansion boards, mainboard, memory modules and other server components.
26 3 System upgrade Warning! Failure to properly turn off the server before you start installing components may cause serious damage. Do not attempt the procedures described in the following sections unless you are a qualified service technician. Post-installation instructions Perform the steps below after installing a server component: 1 See to it that all components are installed according to the described step-by-step instructions.
27 Opening the server Caution! Before you proceed, make sure that you have turned off the system and all peripherals connected to it. Read the “Preinstallation instructions” on page 25. You need to open the server before you can install additional components. The front bezel and left-side panel are removable to allow access to the system’s internal components. Refer to the following sections for instructions.
28 3 System upgrade Unlocking the front bezel A security lock secures the bezel door to protect the system unit from unauthorized access. Insert the key into the lock and turn it counterclockwise until it points to the unlock icon . Removing the front bezel 1 Remove the left-side panel. See page 27. 2 Slightly bend the plastic retention tabs to release the latches (1). 3 Gently pull the bezel away from the front panel, then detach it from the chassis (2).
29 Installing and removing storage devices The system supports 3.5-inch and 5.25-inch internal storage devices. The system comes pre-installed with a floppy drive and a DVD or a combo drive. The empty 5.25-inch half-height bays allow you to install additional drives such as another DVD drive or a tape drive. To remove a 5.25-inch storage device: 1 Observe the ESD precautions and pre-installation procedures described on page 25. 2 Disconnect the IDE power (1) and data (2) cables from the old drive.
30 3 System upgrade To install a 5.25-inch storage device: Note: If you are installing a storage device on an empty 5.25-inch drive bay, you must remove the blank plastic cover on the front bezel first. 1 Observe the ESD precautions and pre-installation procedures described on page 25. 2 If you are installing a device on an empty 5.25-inch drive bay, you must remove the bay cover first. If not, then go to step 3.
31 Installing and removing a hard disk This section include instructions for installing and removing a hard disk. The three empty HDD bays allow you to install additional HDDs such as another SATA or SCSI HDD. To remove a hard disk: 1 Observe the ESD precautions and pre-installation procedures described on page 25. 2 Disconnect the power (1) and data (2) cables from the old drive. 3 Push the lever in the direction of the unlock icon the drive out of the chassis (4).
32 3 System upgrade To install a hard disk: 1 Observe the ESD precautions and pre-installation procedures described on page 25. 2 Push the lever in the direction of the unlock icon 3 Insert the drive into an empty HDD bay (2). 4 Make sure that the drive is properly inserted before closing the lever, then push the lever in the direction of the lock icon (3). 5 Connect the data (4) and power (5) cables to the new drive. 6 Observe the post-installation instructions described on page 26.
33 Upgrading the processor This section include instructions for installing and removing a processor and the heat sink-fan duct (HSFD) assembly. Removing the HSFD assembly Important: Before removing a CPU from the mainboard, make sure to create a backup file of all important data. 1 Observe the ESD precautions and pre-installation instructions described on page 25. Warning! The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands.
34 5 3 System upgrade Place the HSFD assembly upside down on a flat surface. Note: Wipe off the thermal grease from both the HSFD assembly and CPU using an alcohol pad. Removing the CPU 1 Push the socket retainer lever handle down and away from the socket to release it (1). 2 Pull the lever to a fully open, upright position (2). 3 Lift the load plate (3). 4 Pull out the CPU from the socket (4).
35 Note: Do not touch the socket contacts. 5 If a protective cover is installed on the load plate, remove first before installing the processor. If not, then proceed to step 6. Note: Do not discard the protective processor cover. Always replace the processor cover if the processor is removed from the socket. 6 Remove the CPU from its protective packaging. 7 Align the CPU with the socket, making sure that the CPU’s notched sides fit into the socket’s pegs, then insert the CPU into the socket (1).
36 3 System upgrade (1) Align the HSFD assembly with the CPU (1). (2) Tighten the assembly’s four screws to secure it to the mainboard (2). (3) Connect the CPU fan cable to its mainboard connector. Refer to “Mainboard layout” on page 11 for the location of the CPU fan connector. 3 Observe the post-installation instructions described on page 26.
37 Upgrading the system memory This section includes instructions for removing and installing a memory module. Altos G320 has four DDR2-533/667 DIMM slots. Each slot supports 512 MB, 1 GB or 2 GB memory modules. The maximum memory capacity is 8 GB. Memory module installation guidelines • The minimum memory configuration is one DIMM, installed in the DIMM 1A socket (the socket closest to the the CPU sockets).
38 • 3 System upgrade Altos G320 mainboard does not support installation of three DIMMs only.
39 Removing a DIMM Before you can install a new DIMM in a socket, remove first any previously installed DIMM from that socket. Important: Before removing any DIMM from the mainboard, make sure to create a backup file of all important data. 1 Observe the ESD precautions and pre-installation instructions described on page 25. 2 Locate the DIMM sockets on the mainboard. 3 Press the holding clips on both sides of the socket outward to release the DIMM (1).
40 3 System upgrade 3 Open the clips on the socket. 4 Align then insert the DIMM into the socket (1). 5 Press the holding clips inward to lock the DIMM in place (2). Note: The DIMM socket is slotted to ensure proper installation. If you insert a DIMM but it does not fit easily into the socket, you may have inserted it incorrectly. Reverse the orientation of the DIMM and insert it again. 6 Observe the post-installation instructions described on page 26.
41 Installing an expansion card This section explains how to install an expansion card. The onboard expansion slots supports PCI (Peripheral Component Interconnect) and PCI Express cards. PCI Express slot is a new type of interface and differs in length than the conventional PCI/PCI-X slots. You should always install the correct type of plug-in expansion cards in the x4 and x8 PCI Express slot. Contact your dealer for qualified PCI Express card vendors.
42 9 3 System upgrade Secure the card with the bracket lock (6). 10 Observe the post-installation instructions described on page 26. Note: When you turn on the system, the BIOS setup automatically detects and assigns resources to the new device (applicable only to plug-and-play expansion cards).
4 BIOS setup
This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters.
45 BIOS setup BIOS setup is a hardware configuration program built into the system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility.
46 4 BIOS setup Entering BIOS setup Power on the server to start the system POST process. During bootup, press F2 to enter the BIOS setup screen. Note: You must press F2 while the system is booting. This key does not work during any other time. There are several tabs on the setup screen corresponding to the six major BIOS menus: • Main • Advanced • Security • Power • Boot • Exit The parameters on the screens shown in this User’s Guide display default system values.
47 • Press F1 for General Help on using the BIOS setup. • Press F10 to save changes and close the BIOS setup. • Press Esc to close the BIOS setup. In the descriptive table following each of the screen illustrations, settings in boldface are the default and suggested parameter settings. Note: The BIOS screens shown in the following pages may vary depending on the system configuration.
48 4 BIOS setup Main The Main menu displays basic and important information about the system. These information are necessary for troubleshooting and may be required when asking for technical support. The last two parameters on the screen lets you define the sytem’s date and time settings. The real-time clock keeps the system date and time. After setting the date and time, you do not need to enter them every time you turn on the system.
49 Parameter Description Option SW Single Processor Mode Enables or disables the dual-core processor support. It is recommended that you disable this feature for maximum performance. Disable Enable Processor Speed The processor speed is the speed at which a microprocessor executes instructions. Clock speeds are expressed in megahertz (MHz), with 1 MHz being equal to 1 million cycles per second. The faster the clock, the more instructions the CPU can execute per second.
50 4 BIOS setup Parameter Description System Time Sets the time following the hourminute-second format.
51 Advanced The Advanced menu contains parameter values that define how the system behaves on startup. Warning! Be cautious in setting parameter values in the Advanced menu as any incorrect value may cause the system to malfunction. Press Enter to enter the submenu screen of the parameters shown in the screen below.
52 4 BIOS setup Boot Configuration The Boot Configuration submenu lets you specify the preferred settings for system bootup. Parameter Description Option Num-Lock Activates the Numeric Lock function upon booting. On CPU Fan Control Enables or disables the CPU fan control function. Enable Disable System Fan Control Enables or disables the system fan control function. Enable Disable Lowest Fan Speed When set to Slow, the fan will continue to run at a slow speed when system temperature is low.
53 Parameter Description Option Max CPUID Value Limit This should be enabled in order to boot legacy operating systems that cannot support CPUs with extended CPUID functions. Disable Enable Display Setup Prompt When this parameter is enabled, you will be prompted to press F2 to run BIOS during boot up. On Off Peripheral Configuration The Peripheral Configuration submenu lets you define the parameter settings for the system’s serial and LAN ports.
54 4 BIOS setup Parameter Description Option PCI Express On-board LAN Enables or disables the PCI Express Gigabit Ethernet controller. Enable Disable PCI On-board LAN Enables or disables the onboard LAN device. Enable Disable Drive Configuration The Drive Configuration submenu lets you define the parameter settings related to the hard disk/s.
55 Parameter Description Option ATA/IDE Mode When set to Enhanced, it will enable all SATA and PATA controllers. When set to Legacy, it will enable up to 2 IDE channels for OS that requires legacy IDE operation. Enhanced Legacy Configure S-ATA as Set SATA to IDE or RAID. IDE This parameter is disabled when the ATA/IDE Mode is not set to Enhanced mode. RAID AHCI S.M.A.R.T. Enables or disables the S.M.A.R.T. (SelfMonitoring, Analysis and Reporting Technology) function.
56 4 BIOS setup Floppy Configuration The Floppy Configuration submenu displays the type of floppy drive installed in the server. Parameter Description Option Diskette Controller Enables or disables the floppy controller. Automatic Diskette Write Protect Enables or disables the floppy disk drive (FDD) write protection. Disable Floppy Type FDD type 1.44 MB Enable Disable Enable 2.
57 Event Log Configuration The Event Log Configuration submenu lets you specify the appropriate settings for system’s event handling function. The system event log enables you to record and monitor events that occur in the system (e.g., system temperature changes, fan stops, etc.) Parameter Description View Event Log Opens the system Event log file for viewing. This submenu displays the time and type of event and system event log file. Clear Event Logs Deletes all events in the Event log.
58 4 BIOS setup Parameter Description Option ECC Event Logging Enables or disables the ECC (Error Correcting Code) event logging function of the system. Enable Disable Mark Event as Read Press Enter to mark all events in the Event log as read. Video Configuration The Video Configuration submenu lets you define the parameter settings related to the video adapter. Parameter Description Option Primary Video Adaptor Select a parameter for the active video adapter when the system boots.
59 Hardware Monitoring The Hardware Monitoring submenu displays the current speed status of the system fans, temperature level of a specified component and voltage levels and status of the monitored voltage.
60 4 BIOS setup Chipset Configuration The Chipset Configuration submenu lets you set the memory interleave and node interleave settings, specify settings that are related to the onboard controllers. Parameter Description Memory Configuration Offers memory correction and memory timing adjustments. It also provides information about the DIMMs installed in DIMM slots 1A, 1B, 2A, and 2B. PCI Express Configuration Specify settings that are related to the onboard controllers.
61 USB Configuration The USB Configuration submenu lets you specify settings for USB devices. Parameter Description Option USB 2.0 Enables the USB 2.0 controller. Enable When set to Disable, other USB options will be grayed out.
62 4 BIOS setup Security The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. Parameter Description Option Supervisor Password Prevents unauthorized access to the BIOS setup utility. Not Installed User Password Secures the system against unauthorized use. Once you set this password, you have to type it whenever you boot the system. User password is available only when a Supervisor password is set.
63 Parameter Description Option Expansion Card Text N/A Disable Enable Chassis Intrusion Enables or disables the system to detect and report chassis intrusion events Enable XD Technology Enables or disables the execute disable bit technology function. Enable Disable Disable Setting the Supervisor/User password: 1 Use the up/down keys to highlight a password parameter (Supervisor Password or User Password), then press Enter. A password box will appear. 2 Type a password then press Enter.
64 4 BIOS setup Power The Power menu allows you to configure the system’s power management feature. Parameter Description Option After Power Failure Defines the power state to resume to after a system shutdown that is due to an interruption in AC power. Stay off When set to Stay off, the system remains off after power shutdown. When set to Last state, the system will return to active power state prior to shutdown. When set to Power on, the system will be turned on from a power failure.
65 Parameter Description Option Wake on LAN from S5 When set to Power on, the system will resume from an S5 state if a PME (Power Management Event) is asserted. When set to Stay off, the system will not resume from an S5 state if a PME is asserted.
66 4 BIOS setup Boot The Boot menu allows you to set the drive priority during system bootup. It also displays information about the installed storage devices. Parameter Description Option Boot Menu Type N/A Normal Boot Device Priority Specify the boot search sequence during the POST process. Hard Drive Order Specify the devices that will be considered as the primary and secondary hard drives. CD-ROM Drive Order Displays the type of ATAPI CD-ROM installed in the system.
67 Parameter Description Option Boot to Optical Devices Enables or disables the system to boot from an optical device. Enable Disable Boot to Removable Devices Enables or disables the system to boot from a removable device installed in the system. Enable Disable Boot to Network Enables or disables the system to invoke the boot ROM of the onboard network chip. Enable USB Boot Enables or disables the system to boot from a USB device.
68 4 BIOS setup Exit The Exit menu displays the various options to quit from the BIOS setup utility. Highlight any of the exit options then press Enter. Parameter Description Exit Saving Changes Saves changes made and close the BIOS setup utility. The F10 key can also be used for this operation. Exit Discarding Changes Exits system setup without saving any changes. The Esc key can also be used for this operation. Load Optimal Defaults Loads the default settings for all BIOS setup parameters.
69 Parameter Description Save Custom Defaults Saves the custom settings for all BIOS setup parameters. Discard Changes Discards changes made in the BIOS setup. The F7 key can also be used for this operation.
70 4 BIOS setup
5 Troubleshooting
This chapter provides possible solutions for specific problems. If you cannot correct the problem, contact your local Acer representative or authorized dealer for assistance.
73 Troubleshooting This chapter helps you identify and solve problems that might occur while you are using the system. For any issue, first ensure that you are using the latest firmware and files. In addition to the server firmware and files, make sure to update any drivers used for components you have installed in your system, such as video drivers, network drivers and SCSI drivers.
74 5 Troubleshooting First steps checklist • AC power available at the wall outlet? • Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the AC source.
75 Hardware diagnostic testing This section provides a more detailed approach to identifying a hardware problem and locating its source. Caution! Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices. Failure to do so can cause permanent damage to the system and/ or the peripheral devices. 1 Turn off the system and all external peripheral devices. Disconnect each of device from the system, except for the keyboard and the video monitor.
76 5 Troubleshooting operating system prompt does not appear, see "No Characters Appear on Screen" on page 82. Specific problems and corrective actions The following contains specific problems that may arise during the use of your server. Possible solutions are listed for each problem. Power indicator does not light. Do the following: • Make sure the power button on the front panel is turned on. • Make sure the power cable is connected correctly. • Make sure that the wall outlet has power.
77 • Check that FDD is properly configured. • If you are using the onboard diskette controller, use BIOS setup on page 45 to make sure that onboard “Floppy A” is set to 1.44 MB, 3.5-inch. HDD activity indicator does not light. Do the following: • Make sure the drive is not disabled in the BIOS setup utility. • Make sure the drive’s power and data cables are connected correctly. • Make sure the drive is compatible. • Make sure you have not exceeded the power budget for the server.
78 5 Troubleshooting • Check that relevant switches and jumpers on the drive are set correctly. • Check that drive is properly configured. • Check that onboard IDE controller is enabled in the BIOS setup. ODD tray cannot be ejected. • Insert the tip of a paperclip into the small hole on the ODD drive. Slowly pull the tray out from the drive until the tray is fully extended then remove the disc. ODD drive cannot read a disc. Do the following: • Make sure you are using the correct type of disc.
79 • If using RAID configuration with SATA or SCSI drives, make sure the RAID card is installed correctly. Bootable CD drive is not detected. Make sure the Boot settings in the BIOS setup utility is configured to allow the CD drive to be the first bootable device. New memory modules installed are not detected. Do the following: • Make sure the memory modules are properly seated on the DIMM slots. • Make sure the memory modules comply with the system requirements.
80 5 Troubleshooting Problems with the network Network status indicator does not light. Do the following: • Check the cabling and network equipment to make sure that all cables are properly connected. • Reinstall the network drivers. • Try another port or hub on the switch. Diagnostics pass but the connection fails. • Make sure the network cable is securely attached. • Make sure you specify the correct frame type in the NET.CFG file. The controller stopped working when an adapter was installed.
81 Network activity indicator does not light. Do the following: • Make sure the correct network drivers are loaded on the system. • Network might be idle. Try accessing the server. Server hangs when the drivers are loaded. Change the PCI interrrupt settings. System boots when installing a PCI card. System Server Management feature require full-time standby power.
82 5 Troubleshooting No characters appear on the screen. Check the following: • Is the keyboard functioning? Test it by turning the “Num Lock” function on and off to make sure the Num Lock light is functioning.
83 Characters are distorted or incorrect. Check the following: • Are the brightness and contrast controls properly adjusted on the video monitor? Refer to the documentation that came with the video monitor. • Are the video monitor’s signal and power cables properly connected. • Is the video monitor working correctly when plugged into a different system? System cooling fan do not rotate properly.
84 5 Troubleshooting BIOS POST error beep codes The following table lists the POST error beep codes. Prior to system video initialization, BIOS uses these beep codes to inform you of error conditions. The beep code occurs only when a critical error occurs or when the BIOS fails to boot to the operating system. Not all error conditions are supported by the BIOS beep codes.
85 Number of beeps 4-7, 9-11 Troubleshooting action • Indicates a fatal error. Consult your dealer or local Acer representative for assistance. • If beep codes are generated even when all PCI cards are absent, consult your system manufacturer’s technical support. • Check for a malfunctioning expansion card. If beep codes are not generated when all expansion cards are absent, one of the expansion cards is causing the malfunction.
86 5 Troubleshooting
Appendix A: System management utility
This appendix shows you how to install the ASM software package and gives information about the software program and utilities bundled with your server.
89 Overview Your Altos G320 server supports the following system management utilities: • ASM (Acer Server Manager) This utility allows you to spot errors or potential trouble spots in the network servers through a single management station. For details go to page 90. • RAID configuration utility The system may be bundled with a utility for changing the RAID configuration of your SATA or SCSI hard disk. For details go to page 92.
90 Appendix A: System management utility ASM Acer Server Manager is a server management tool. It is specially designed to help spot errors or potential trouble spots in the network servers through a single management station. ASM can send a query to a remote server over the network to request information such as system hardware and software configuration, system resource usage, and system performance. The complete ASM package consists of two major components — the ASM Agent and the ASM Console.
91 System setup Make sure that the system meets the requirements listed before proceeding. You may also want to change your screen resolution to 800 x 600 or higher for optimum viewing. Installing ASM Agent 1 Log in to the managed server using the Administrator account. 2 Insert the EasyBUILD Management CD into the server’s ODD. The installation sequence will automatically be displayed. 3 Select the option for ASM installation. The installation wizard will be initialized.
92 Appendix A: System management utility RAID configuration utility Caution! Using the RAID configuration utility erases all data previously saved in the hard drives. Make sure that you backup important files before starting the configuration process. SATA RAID configuration utility The SATA RAID configuration utility allows you to configure and manage RAID arrays. The configuration utility resides in the BIOS and is independent of the OS.
Appendix B: SATA RAID configuration
This appendix provides a description of the embedded server technology and explains how to use the utility for configuring and managing RAID systems.
95 Overview Embedded with the system BIOS is a configuration utility that provides server RAID technology and enables you to configure disk arrays and logical drives. The embedded server RAID technology supports four SATA ports. These ports support data transfer rates of up to 3.0 Gbps. Refer to the “Mainboard layout” on page 11 for the location of the SATA ports.
96 Appendix B: SATA RAID configuration • Independent support for WC, RC, and UDMA (direct memory access) • Support for Stop On Error during bootup • Support to disable/enable BIOS state Driver features • Special interface for configuration information, configuration changes, and manageability • Optimized disk access • Support for RAID levels 0, 1, and 10 • Support for Stand-by and Hibernation Note: The following items require Spy Service to be running in order to work.
97 • Automatic resume of rebuilding on restart • Support for manual rebuild • Physical drive roaming • Independent stripe size configuration per logical drive • Ability to create up to eight logical drives per array • Auto-configuration support of newly added physical drive • Support for hot spares • Support for disk coercion • Array initialization support (fast and normal) • Offline data (RAID 1) verification with auto-recovery mechanism • Ability to prioritize configurable tasks (for
98 Appendix B: SATA RAID configuration Assigning RAID levels Only one RAID level can be assigned to each array. The table below displays the drives required per RAID level. RAID Level Minimum number of physical drives Maximum number of physical drives 0 One Four 1 Two Two 10 Four Four The factors you need to consider when selecting a RAID level are listed in the table below: Level 0 Description and use Data divided in blocks and distributed sequentially (pure striping). Pros Cons No.
99 Level 10 Description and use A combination of RAID 1 and RAID 0. Use for mediumsized databases or any environment that requires a higher degree of fault tolerance and moderate to medium capacity. Pros Cons Provides both high data transfer rates and complete data redundancy. • More disk space required. • Reduces usable disk space to the size of the smallest drive. • Reduced performance during rebuilds. No.
100 Appendix B: SATA RAID configuration RAID CU (configuration utility) The RAID CU configures disk arrays and logical drives. The CU resides in the BIOS and is independent of the OS. With the CU you can: • Configure physical arrays and logical drives • Initialize logical drives • Rebuild failed drives • Check data consistency Using the RAID CU Starting RAID CU 1 Before attempting to use the RAID CU, make sure to set the Configure SATA as parameter in the BIOS setup to RAID.
101 Note: The Configure S-ATA as parameter is disabled when the ATA/IDE Mode is not set to Enhanced mode. (5) Save settings and exit the BIOS setup utility. The system reboots automatically. 2 During bootup, press Ctrl + E to run the RAID configuration utility. Hold down the Ctrl key while you press E. The Management menu appears. Exiting RAID CU Press Esc when in the utility’s Management menu to exit the utility.
102 Appendix B: SATA RAID configuration Configuring arrays and logical drives Configuration guidelines We recommend using drives with the same capacity in a specific array. If you use drives with different capacities in an array, the CU treats all these drives as if they have the capacity of the smallest drive. The number of physical drives in a specific array determines the possible RAID levels that you can implement with the array.
103 • Quick configuration • Detailed configuration For detailed configuration of arrays and logical drive, you can choose from the following configuration methods: • Easy configuration • New configuration • View/Add configuration. Quick configuration Performing quick configuration The quick installation steps for configuring arrays and logical drives: 1 Boot the system. 2 Press Ctrl + E to enter the CU screen. 3 Select a configuration method.
104 Appendix B: SATA RAID configuration Detailed configuration Performing detailed configuration Follow the instructions below to configure arrays and logical drives: 1 Start the RAID CU Make sure the Configure SATA as parameter in the BIOS setup is set to RAID mode. See “Start the RAID CU” on page 104 for detailed instructions.
105 5 Set the RAID level for the logical drive by highlighting RAID, then press Enter. A list of the available RAID levels for the current logical drive appears. 6 Select a RAID level, then press Enter. 7 Set the RAID logical drive size and stripe size. 8 When you have defined the current logical drive, select Accept, then press Enter. 9 Repeat step 5 to step 8 to configure additional logical drives. 10 Save the configuration when prompted. 11 Press Esc to return to the Management Menu.
106 Appendix B: SATA RAID configuration The indicator for the selected drive changes from READY to ONLIN A[array number]-[drive number]. For example, ONLIN A13 means disk drive 3 in array 1. 3 Press Enter after you finish creating the current array. 4 Press F10 to configure logical drives. 5 Set the RAID level for the logical drive by highlighting RAID, then press Enter. A list of the available RAID levels for the current logical drive appears. 6 Select a RAID level, then press Enter.
107 Initializing logical drives You can initialize the logical drives using batch initialization or individual initialization. Batch initialization can simultaneously initialize up to 40 logical drives. While individual initialization can initialize single logical drives only. To initialize logical drives using the batch initialization method: 1 Under the Management menu, select Initialize. 2 Use the space bar to select the logical drive. The logical drive name is highlighted in yellow.
108 5 Appendix B: SATA RAID configuration After the initialization is completed, press Esc to return to the previous menu. When you press Esc while initialization is in progress, the options — Stop, Continue, and Abort appears. See previous section for detailed explanation.
109 Rebuilding failed disks A manual rebuild is used to rebuild failed drives. The CU allows manual rebuild for an individual drive or a group of drives. The rebuilding of a group of drives is done through batch mode. To rebuild a group of failed drives: 1 Under the Management menu, select Rebuild. A device selection window displays. In the window the failed drives’ indicators will display FAIL.
110 Appendix B: SATA RAID configuration Checking data consistency The Check Consistency feature verifies the correctness of the redundancy data in the selected logical drive and allows the CU to automatically correct any differences found in the data. This feature can be used only on a RAID 1 logical drive, to verify the data consistency between the mirrored physical drives.
111 Troubleshooting Problems and suggested solutions The following table describes possible problems you might encounter while using the CU, along with suggested solutions. Problem Suggested solution Drives are not detected • Make sure that the cable ends are connected properly. or The system hangs when the adapter ROM for the embedded SATA software RAID scans the SATA ports. • Make sure that the power cables to the drives are connected properly. • Change the cables.
112 Appendix B: SATA RAID configuration Problem Suggested solution One of the hard drives in a mirrored (RAID 1) array has failed. Replace the failed drive with another drive that has the same or greater capacity. A new drive with no configuration is installed into the bay which is already part of a mirrored (RAID 1) array. Run the RAID configuration utility to configure the new drive.
Appendix C: SCSI RAID configuration
This appendix explains how to use the SCSI RAID configuration utility for creating a RAID volume in SCSI drives.
115 Configuring the SCSI/SCSI RAID HBA This section shows how to create a RAID 1 (mirror) volume. This feature requires the installation or presence of a LSI Logic 53C1030 SCSI controller. Using the SCSI HBA setup utility During bootup, press Ctrl+C to enter the LSI Logic Configuration screen. Loading the HBA default settings 1 In the LSI Logic MPT SCSI setup screen, press F2. 2 Select Global Properties, then select Restore Defaults. 3 Press Esc, then select Save changes then exit this menu.
116 Appendix C: SCSI RAID configuration WARNING: Data on drive will be LOST! Press DELETE if data loss OK or any other key to cancel. 6 Press the Delete key to ignore. 7 Press Esc, then select Save changes then exit this menu. 8 To close the utility and reboot the server, follow the steps below: (1) Press Esc, then select Exit the Configuration Utility. The Global properties saved. Hit any key to reboot message appears. (2) Press any key to reboot the server.
117 Using the MegaRAID configuration utility Turn on the system. When prompted, press Ctrl+M to enter the MegaRAID configuration utility. After a few seconds, the Management menu appears. Loading the RAID card default setting 1 Under the Management menu, select Objects, then select Adapter. The current adapter settings appear. 2 Select Factory Default, then Yes to load the default settings. 3 Press Ctrl+Alt+Del to reboot the server.
118 Appendix C: SCSI RAID configuration 3 Select YES. In the menu, the selected drive’s indicator will change from READY to HOTSP. 4 Press Esc to end the array configuration. 5 Select YES to Save Configuration, then press any key to return to the Configuration menu. Initializing a RAID volume 1 Press Esc to return to the Management menu. 2 Select Initialize. All logical drives will appear under Logical Drives. 3 Using the spacebar, select the drive that you want to initialize.
119 Index expansion card installing 41 41 F front panel 6 LED indicators A Acer Server Manager (ASM) 90 system requirements 90 ASM Agent 90 ASM Console 90 system setup 91 install ASM Agent 91 install ASM Console 91 B BIOS POST error beep codes 84 BIOS setup 45 Advanced 51 Boot 52 Chipset 60 Drive 54 Event Log 57 Floppy 56 Hardware 59 PCI 61 Peripheral 53 USB 61 Video 58 Boot 66 entering 46 Exit 68 Main 48 Power 64 Security 62 Administrator password 62 removing password 63 User password 62 C Check dat
120 configure logical drives 102 consistency check 110 easy configuration 104 initializing drives 107 new configuration 105 option 103 detailed configuration 104 quick configuration 103 rebuilding drives 109 view/add configuration 105 RAID level 102 rear panel 8 rebuild 109 rebuilding drives 109 S SATA configuration 98 assigning 98 assigning RAID level 98 configuration guidelines 102 RAID configuration utility 100 exit 101 start 100 strategies 97 SATA drive 109 initializing 107 method 107 batch 107 individ
