TravelMate3010 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information, please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on TravelMate3010 service guide.
Copyright Copyright © 2006 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: 4 Screen messages Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
Chapter 1 System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 TM 3010 Outlook View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Easy-Launch Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Touchpad . . . . . . . . . . . . . .
Chapter 1 System Specifications Features This computer was designed with the user in mind. Here are just a few of its many features: Performance T Intel® CoreTM Duo processor T2300/T2400/T2500/T2600 with 667 MHz FSB T Clock speed up to 1.66/1.83/2.16 GHz T North Bridge: Chipset T T 915GM South Bridge: T ICH7M Memory T DDRII 533/667 SDRAM T Two DDR SODIMM slots T Upgradeable to 2GB Memory for 32bit OS, 4G for 64bit OS T 12.
T 60/80/100/120GB T PCI Bus Master Enhanced IDE T Support Ultra DMA100, S.M.A.R.T T G-Sensor HDD protection Communication T 56Kbps V.90/V.92 modem card (MDC1.5) T PCI-E Giga LAN on board T Intel PRO/Wireless 3945ABG network connection solution(dual-band tri-mode 802.11 a/b/g) Wi-Fi CERTIFIEDTM T 2 built-in PIFA type Antenna (which has to be placed on the top of LCD on the sides of LCD latch) T Bluetooth 2.0 +EDR(Enhanced Data Rate) I/O Ports T 3 external USB 2.
Block Diagram 5 4 3 2 1 Block Diagram PA@ PATA SA@ SATA HOST 133MHz/166MHz MP@ MINI PCI X'TAL 14.318MHZ PCI-E 100MHz MC@ MINI CARD GS@ G-SENSOR CPU D Clock Generator VGA 96MHz CLOCK GEN ICS954310BG G9@ 5789 Thermal Sensor Yonah/Merom P2 G7@ 5787 P5 D INTEL Mobile_479 CPU USB 48MHz Page : 3,4 PCI 33MHz Page : 2 Page : 34 +3V_S5 C +5V +10V +1.8VSUS 1.8V / 0.9V / 2.5V +1.8V Page : 35 +0.
TM 3010 Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Open View # 4 Item Description 1 Camera 1.3 Mega Pixel CMOS video camera with 225 degree rotation feature. 2 Display screen Also called Liquid-Crystal Display(LCD), displays computer output. 3 Easy-launch buttons Buttons for launching frequently used programs.
# # Icon Front View # # Icon # 1 N/A Icon Icon 2 # # Icon Icon "Launch keys" on page 10 Description Item "Launch keys" on page 10 Item Description Item # 3 "Launch keys" on page 10 Description Item Description Item Item Description Description Speakers Left and right speakers deliver stereo audio output. Bluetooth communication button/indicator Press to enable/disable Bluetooth function. Lights to indicate the status of Bluetooth communications.
Note: # Icon 1 2 Item Description External display (VGA) port # Icon # Icon Connects to display device(e.g., external monitor, LCD projector) Ethernet(RJ-45) port Connects to an Ethernet 10/100/1000 based Item Description network. 3 Item Description Modem(RJ-11) port # Icon 4 Item Connects to a phone line. Description Two USB2.0 ports Connect to USB 2.0 devices(e.g.
# # Icon Icon Item 4 6 Description Two USB 2.0 ports # 5 Item Icon Item Description Connect to Universal Serial Bus (USB) 2.0 devices (e.g., USB mouse, USB camera). Description # Icon Connects to IEEE 1394 devices Item IEEE 1394 port(6Description # Icon Item Ventilation slots Description Enable the computer to stay cool, even after pin) prolonged use.
Bottom View # 8 Item Description 1 Battery bay Houses the computer’s battery pack. 2 Battery lock Locks the battery in position. 3 Cooling fan Helps keep the computer cool. NOTE: Do not cover or obstruct the opening of the fan. 4 Ventilation slots Enable the computer to stay cool, even after prolonged use. 5 Memory compartment Houses the computer's main memory 6 Battery release latch Releases the battery to remove the battery pack.
# Item Description Indicators Your computer has seven easy-to-read status indicators, including four on the front panel. "Launch keys" on page 10 # Item Description "Launch keys" on page 10 # Item Description The power, battery and wireless communication status indicators are visible even when the LCD display is # closed. Item Description Icon Icon # Icon Item Function Item Description Description Description "Launch pageup10when Caps Lock is activated.
" Easy-Launch Buttons "Launch Manager" on page 41 They are mail, Web browser, Empowering Key and one userLocated above the keyboard are four buttons. programmable button.
Touchpad The build-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger across the surface of the touchpad. The touchpad is located in the middle of the palm rest area, providing maximum comfort and efficiency. Touchpad Basics T Move your finger across the touchpad(2) to(2)move the cursor. (1) (4) T Press the left (1) and right (4) buttons located beneath the touchpad to perform selection and execution functions.
Using the Keyboard The full-sized keyboard includes an embedded numeric keypad, separate cursor keys, two Windows keys and twelve function keys. Lock keys and Embedded Numeric Keypad The keyboard has four lock keys which you can toggle on and off. Lock key Description The computer features three lock keys, each with its own status indicator light. Lock Key Caps Lock Description When Caps Lock is on, all alphabetic characters are typed in + uppercase.
Windows Keys The keyboard has two keys that perform Windows-specific functoins. Windows logo key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu.
Hot Key Fn+F1 Icon Fn-F1 Fn-F1 Fn-F1 Fn-F1 Fn-F2 Fn-F2 Fn+F2 Fn-F2 Item Hot key help This key will cause a help message to appear on the display device that describes the definition and functionality of the unit hot keys. Acer eSettings Launches the Acer eSetting in Acer Empowering Technology. See “Acer Empowering Technology” Acer ePower Management Launches the Acer ePower Management in Acer Empowering Technology.
Special Keys You can locate the Euro symbol and the US dollar sign at the upper-center of your keyboard. The Euro Symbol 1. Alt Gr> Open a text editor or word processor. 2. Either press < <5> Alt Gr> at the bottom-right of the keyboard, or hold and then press the <5> key at > ><5> Alt Gr> th <5> the upper-center ofNote the keyboard. Note www.microsoft.com/typography/faq/faq12.htm NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/ www.microsoft.
Using theNote: System Utilities Acer GridVista(dual-display compatible) To enable the dual monitor feature of your notebook, first Start ensure that the second monitorDisplay is connected, then, Control Panel Note: select Start, Control Panel, Display and click on Settings. Settings (2)Select the secondary monitor (2) icon in the display box and then click the check box Extend my Windows desktop onto this monitor.
Note: Launch Manager Launch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access "Easy-launch on page and 22 then Launch Manager to start the application. the Launch Manager by clicking on Start, buttons" All Programs, Start All Programs Norton AntiVirus Launch Manager Norton AntiVirus is an anti-virus software that finds and repairs infected files, and protects against viruses to keep your computer data safe and secure.
You can schedule customized virus scans that run unattended on specific dates and times or at periodic intervals. If you are using the computer when the scheduled scan begins, it runs in the background so that you do not have to stop working. For more information refer to the Norton Antivirus Help menu.
Acer Empowering Technology Acer’s innovative Empowering Technology makes it easy for you to access frequently used functions and manage your new Acer notebook. It features the following handy utilities: T T T T T T T Acer eDataSecurity Management protects data with passwords and advanced encryption algorithms. Acer eLock Management limits access to external storage media. Acer ePerformance Management improves system performance by optimizing disk space, memory and registry settings.
easy data encryption/decryption and also supports on-the-fly file encryption for MSN Messager and Microsoft Outlook. There are two passwords that can be used to encrypt/decrypt a file; the supervisor passowrd and the filespecific password. The supervisor passwork is a “master” password that cna decrypt any file on your system; the file-specific password will be used to encrypt files by default, or you cna choose to enter your own filespecific password when encrypting a file.
Acer eLock Management Acer eLock Management is a security utility that allows you to lock up your removable data, optical and floppy drives to ensure that data can’t be stolen while your notebook is unattended. T T T Removable data devices - includes USB disk drives, USB pen drives, USB flash drives, USB MP3 drives, USB memory card readers, IEEE 1394 disk drives and any other removable disk drives that can be mounted as a file system when plugged into the system.
Acer ePerformance Management Acer ePerformance Management is a system optimization tool that boosts the performance of your Acer notebook. It provides you with the following options to enhance overall system performance: T T T 22 Memory optimization - releases unused memory and check usage. Disk optimization - removes unneeded items and files. Speed optimization - improves the usability and performance of your Windows XP system.
Acer eRecovery Management Acer eRecovery Management is a powerful utility that does away with the need for recovery disks provided by the manufacturer. The Acer eRecovery Management utility occupies space in a hidden partition on your system’s HDD. User-created backups are stored on D:\ drive. Acer eRecovery Management provides you with: T T T Password protection. Recovery of applications and drivers. Image/data backup: T T Back up to HDD (set recovery point). T Back up to CD/DVD.
NOTE: If your computer did not come with a Recovery CD or System CD, please use Acer eRecovery Management’s “System backup to optical disk” feature to burn a backup image to CD or DVD. To ensure the best results when recovering your system using a CD or Acer eRecovery Management, detach all peripherals (except the external Acer ODD, if your computer has one), including your Acer ezDock.
Acer eNet Management Acer eNet Management helps you to quickly and easily connect to both wired and wireless networks in a variety of locations. To access this utility, either click on the “Acer eNet Management” icon on your notebook, or start the program from the Start menu. You also have the option to set Acer eNet Management to start automatically when you boot up your PC.
settings(IP and DNS settings, wireless AP details, etc.), as well as default printer settings. Security and safety concerns mean that Acer eNet Management does not store username and password information. Acer ePower Management Acer ePower Management features a straightforward user interface. To launch it, select Acer ePower Management from the Empowering Technology interface, or double-click the Acer ePower Management icon in the task tray. Acer Mode The default setting is “Maximum Performance.
You can also click “Advanced Settings” to: T T T T Set alarms. Re-load factory defaults. Select what actions will be taken when the cover is closed, and set passwords for accessing the system after Hibernation or Standby. View information about Acer ePower Management.
Acer ePresentation Management Acer ePresentation Management lets you select from two of the most common projector resolutions: XGA and SVGA.
Hardware Specifications and Configurations Processor Item Specification CPU type ® TM Intel Core Duo processor T2300/T2400/T2500/T2600 with 667 MHz FSB Clock speed up to 1.66/1.83/2.16 GHz CPU package Micro-FCPGA CPU core voltage Depend on DVI CPU I/O voltage 1.
System Memory Item Specification Memory controller 945GM Memory size 256MB/512MB/1G DIMM socket number 2 Supports memory size per slot 1024 MB Supports maximum memory size 2GB (with dual soDIMM modules) Supports DIMM type DDRII SDRAM Standard Supports DIMM Speed 533/667 MHz Supports DIMM voltage 1.8V Memory module combinations You can install memory modules in any combinations as long as they match the above specifications. .
USB Port Item Specification USB compliancy level 2.0 OHCI USB 2.0 Number of USB port 3 Location Left Side *2 Right Side *1 Audio Port Item Specification Audio Controller Azalia Audio Controller (Realtek ALC883) Audio onboard or optional Built-in Mono or Stereo Stereo Resolution SNR>85, High-performance DACs with 95dB SNR, ADCs 85 dB SNR Compatibility Microsoft PC99/2100, AC97 2.3 & WHQL/WLP2.0 Mixed sound source CD Sampling rate All DACs support 44.
Keyboard Item Specification Feature Four easy-launch buttons T Support Windows keys and application keys T Standard pitch, 2.
12.1” LCD Panel Item Specification Surface Treatment Hard coating(3H) glare type/anti-glare type Hard coating(3H) glare type/anti-glare type Hard coating(3H) glare type/anti-glare type Typical White Luminance (cd/m2) 180(Typical) 200(Center Typical) 200(Typical) Contrast Ratio 400 :1(Min) 300:1(Min) 500(Typical) Response Time (Optical Rise Time+Fall Time)msec 25(Typical) 35(Max) 50(Max) 25(Typical) 35(Max) Normal Input Voltage of Power Supply +3.3V(Typical) +3.3V(Typical) +3.
Item Specification Hold up time at least 5ms (@115 Vac input, full load) Over Voltage Protection (OVP) 29V Over Current Protection(OCP) Output current limit is 5A(Max mode) Short circuit protection Output can be shorted without damage, and auto recovery Electrostatic discharge (ESD) 15kV (at air discharge) 8kV (at contact discharge) Dielectric Withstand Voltage Primary to secondary 2150VDC for 1 sec Leakage current less than 100uA Regulatory Requirements 1. CISPR 22 Class B 2.
8X DVD Dual Interface Item Vendor & model name Specification Lite-On SOSW-833S PANASONIC UJ-840 (1) Read DVD-ROM(single layer) : 1.7-4X, 2.56X, 3.3-8X(CAV) DVD-ROM(dual layer) : 1.7-4X, 2.56X(CAV) DVD+R : 1X,2.4X(CLV) / 1.7-4X, 2.56X, 3.3-8X(CAV) DVD+RW : 1X, 2.4X(CLV) / 1.7-4X, 2.5-6X(CAV) Double layer DVD+R: 1X, 2.4X(CLV) / 1.7-4X(CAV) Double layer DVD-R: 1X, 2.4X(CLV) / 1.7-4X(CAV) DVD-R : 1X, 2X / 1.7-4X, 2.5-6X, 3.38X(CAV) DVD-RW : 1X, 2X / 1.7-4X, 2.
Combo Drive Interface Item Specification Vendor & model name LITEON SOSC-2483K PANASONIC UJDA-770 Transfer rate (KB/ sec)(DVD) Sustained: Max 10.1Mbytes/sec Sustained: Max 10.
Dimensions and Weight Item Model Deminsions Weight Details Aspire 1690 Aspire 3510 297.5mm(W) x 210mm(D) x 24.5mm(H) <1650g (12.1”/6-cell w/ Camera) <1500g (12.
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
Information PhoenixBIOS Setup Utility . Info. Main CPU Type: : CPU Speed : Advanced Security Boot Exit Genuine Intel(R) CPU T2600@2.16GHz 2130 MHz IDE1 Model Name: ST9100824AS IDE1 Serial Number: 3PL022FK System BIOS Version: v0.2404b VGA BIOS Version: Napa 1256 KBC Version: V0.
Main This menu provides you the information of the system. PhoenixBIOS Setup Utility Info. Advanced Main Security Boot Exit Item Specific Help System Time: [11:59:38] System Date: [01/16/2006] System Memory: 640 KB Extended Memory: 1014 KB Video Memory 128 MB Quiet Boot: [Enabled] Power on Display: [Auto ] Network boot [Enabled] F12 Boot Menu: [Disabled] D2D Recovery: [Enabled] F1 Help Esc Exit ↑↓ ←→ , , or selects field.
Parameter 41 Description F12 Boot Menu When this is selected, users can modify device boot priority by pressing F12 key during POST. When this is not selected, device boot priority will not be adjustable during POST.
Advanced The Advanced screen contains parameters involving your hardware devices. It also provides advanced settings of the system. PhoenixBIOS Setup Utility Info.
Description 43 Option Infrared Port Configure serial port B using options: [Disabled]: No configuration [Enabled]: User configuration [Auto]: BIOS or OS chooses configuration (OS Controlled) Displayedd when controlled by OS Disabled Enabled Auto Parallel Port Configure serial port B using options: [Disabled]: No configuration [Enabled]: User configuration [Auto]: BIOS or OS chooses configuration (OS Controlled) Displayedd when controlled by OS Disabled Enabled Auto Mode Set the mode for the parall
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Info. PhoenixBIOS Setup Utility Security Advanced Main Supervisor Password Is: Clear User Password Is: Clear Supervisor Password controls accesses of the setup utility.
Parameter Description Option Set HDD Password When shown as [Locked], the hard drive password currently can not be changed or disabled. To change or disable it, turn off the system and enter Setup immediately after turning it back on. Press [Enter] to input change, or disable hard drive password. Enter Password on boot Defines whether a password is required or not while the events defined in this group happened.
User can now type password in field “Enter New Password”, and re-enter password in field “Confirm New Password” for verification. If the verification is OK: The password setting is complete after user presses enter. Setup Notice Changes have been saved.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay and onboard LAN device. PhoenixBIOS Setup Utility Info. Main Advanced Boot Security Item Specific Help Boot priority order: 1: USB KEY: 2: USB FDC: 3: USB HDD: 4: IDE 0: ST9100824ASIDE S 6: 1394 CDROM 7: PCI LAN: MBA v8.2.
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Info. Main Advanced Security Exit Boot Item Specific Help Exit Saving Changes Exit System Setup and save your changes to CMOS.
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Small Philips screw driver T Philips screwdriver T Plastic flat head screw driver Tweezers NOTE: The screws for the different components vary in size.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. NOTE: TravelMate 3000 series product uses mylar or tape to fasten the FFC/FPC/connectors/cable, you may need to tear the tape or mylar before you disconnect different FFC/FPC/connectors.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Removing the Battery Pack 52 1. Release the battery lock. 2. Slide the battery latch. 3. Remove the battery pack.
Removing the miniPCI/Memory/HDD Module/Keyboard Removing the miniPCI and Memory 1. Remove the two screws that secure the RAM door and remove the RAM door. 2. Release the wireless antenna. 3. Remove the two screws securing the miniPCI card. 4. Press the latch on left and right side to pop out the miniPCI and remove it. 5. Press the latch on left and right side to pop out the memory and remove it. 6. Press the latch on left and right side to pop out the other memory and remove it.
54 5. Disconnect the keyboard FFC from the mainboard. 6. Remove the keyboard from the main unit.
Seperate the LCD module and main unit 1. Disconnect the function key board FFC from the mainboard. 2. Disconnect the LCD cable from the mainboard. 3. Disconnect the touchpad board FFC from the mainboard. LCD cable Function keyboard FFC 4. Remove the three screws that secure the left and right hinge cover. 5. Pull the left hinge up and slide it out as show. 6. Pull the right hinge cover up and slide it out as show. 7. Disconnect the function key board FFC from the function key board. 8.
Disassemble the main unit Separate upper and lower case 1. Turn the main unit over. 2. Remove the eighteen screws that secure the lower case. 3. Detach the upper case from the lower case assembly. Removing the Bluetooth module 1. Tear off the mylar on the Bluetooth cable 2. Disconnect the Bluetooth cable from the mainboard. 3. Remove the two screws that secure the Bluetooth module. 4. Remove the Bluetooth module from the mainboard. 5. Disconnect the Bluetooth cable from the Bluetooth module.
6. Disconnect the MDC cable from the MDC board. Removing the audio module 1. Remove the screw that secures the audio board. 2. Remove the audio board from the mainboard. Removing the mainboard from lower case 1. Press the button and remove the dummy card from the PCMCIA card slot. 2. Disconnect the speaker cable from the mainboard. 3. Disconnect the microphone cable from the mainboard. Microphone cable Speaker cable 4. Remove the four screws that secure tha mainboard. 5.
8. Disconnect the fan cable from the mainboard. 9. Remove the thermal module from the mainboard. 10. Tear off the mylar on the touchpad board FFC. 11. Disconnect the touchpad board FFC from the touchpad board. 12. Disconnect another FFC from the touchpad board. 13. Remove the two screws that secure the touchpad board. 14. Remove the touchpad board from the upper case. 15. This completes the main unit disassembly.
LCD module disassembly 1. Remove the six screw pads. 2. Remove the six screws that secure the LCD bezel. 3. Release the latches one by one. Please note that the bezel is fragile. Need to follow the following disassembly pictures from left to right. 4. Pull the bezel a little bit forward that paralleled LCD cover and remove the LCD bezel. 5. Pull the inverter board out. 6. Disconnect the LVDS cable from the inverter board. 7. Disconnect the LCD cable from the inverter board. 8.
13. Remove the wireless antenna from the cover assembly. 14. Remove the two screws that secure the left LCD bracket. 15. Remove the left LCD bracket from the LCD. 16. Remove the two screws that secure the right LCD bracket. 17. Remove the right LCD bracket from the LCD. 18. Turn the LCD back. 19. Tear off the tape on theLCD cable. 20. Disconnect the LCD cable from the LCD. 21. This completes the LCD disassembly.
HDD Disassembly and Reassembly 1. Remove the two screws that secure the HDD holder on on side. 2. Remove the two screws that secure the HDD holder on the other side. 3. Lift up the HDD and remove it from the HDD holder. 4. Place the HDD back to the HDD holder 5. Secure the HDD with two screws on one side. 6. This complete the HDD module disassembly and reassembly.
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Duplicate symptom and obtain the failing symptoms in as much detail as possible. 2. Distinguish symptom. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
System Check Procedures External Diskette Drive Check If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board. If the error still remains: 1. Reconnect the external diskette drive/DVD-ROM module. 2. Replace the external diskette drive/CD-ROM module. 3. Replace the main board. External CD-ROM Drive Check Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does not have any label attached to it.
Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: 1. Remove the battery pack. 2. Connect the power adapter and check that power is supplied. 3. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack.
Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Management in control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on recharging or discharging. From Hardware: 1. Power off the computer. 2.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer.
Index of Error Messages Error Message List Error Messages FRU/Action in Sequence Struck Key See “Keyboard or Auxiliary Input Device Check” on page 63 System CMOS checksum bad - Default configuration used RTC battery Real time clock error Run BIOS Setup Utility to reconfigure system, then reboot system. RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. Main board Previous boot incomplete - Default configuration used “Load Default Settings” in BIOS Setup Utility.
Error Message List No beep Error Messages Power-on indicator turns off and LCD is blank. FRU/Action in Sequence Power source (battery pack and power adapter.) See “Power System Check” on page 64 Ensure every connector is connected tightly and correctly. Reconnect the DIMM. Main board. Power-on indicator turns on and LCD is blank. Power source (battery pack and power adapter.
Phoenix BIOS Beep Codes Code Beeps Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 07h Disable shadow and execute code from the ROM.
Code Beeps POST Routine Description 47h Initialize I20 support 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 55h Enable USB devices 58h 59h 2-2-3-1 Test for unexpected interrupts Initialize POST display service
Code POST Routine Description 8Bh Test and initialize PS/2 mouse 8Ch Initialize floppy controller 8Fh Determine number of ATA drives (optional) 90h Initialize hard-disk controllers 91h Initialize local-bus hard-disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi-processor boards 95h Install CD ROM for boot 96h Clear huge ES segment register 97h Fixup Multi Processor table 98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure.
Code Beeps POST Routine Description C7h Initialize notebook docking late C8h Force check (optional) C9h Extended checksum (optional) CAh Redirect Int 15h to enable remote keyboard CBh Redirect Int 13h to Memory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk. CCh Redirect Int 10h to enable remote serial video CDh Re-map I/O and memory for PCMCIA CEh Initialize digitizer and display message.
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work Action in Sequence First, plug a monitor to CRT port. Next, enter BIOS utility to running “Load Default Settings” then reboot the system. Reconnect the LCD connectors. Keyboard (if the brightness function key doesn't work). LCD cable LCD inverter LCD Main board LCD is too dark LCD brightness cannot be adjusted Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system.
Power-Related Symptoms Symptom / Error Battery can’t be charged or discharged Action in Sequence See “Check the Battery Pack” on page 65. Battery pack Main board System hang during POST ODD/HDD/FDD/RAM module Main board PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) Action in Sequence PCMCIA slot assembly Main board PCMCIA slot pin is damaged.
Power Management-Related Symptoms Symptom / Error The system doesn't resume from hibernation/ standby mode. Action in Sequence Connect AC adapter then check if the system resumes from Standby/Hibernation mode. Check if the battery is low. Hard disk drive Main board The system doesn't resume from standby mode after opening the lid of the portable computer. LCD cover switch Battery fuel gauge in Windows doesn’t go higher than 90%.
Modem/LAN-Related Symptoms Symptom / Error Internal modem does not work correctly. Action in Sequence Phone cable Driver Reconnect the Internal modem cable to the main board tightly. Main board Internal LAN does not work correctly Lan cable Driver Main board NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 78.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 77 1. Run the diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power System Check” on page 64): 1.
Chapter 5 Jumper and Connector Locations Top View Chapter 5 79
Bottom View Decription Item 80 Item Description CN18 Dock connector CN1 to MDC connector CN15 VGA connector CN6 to TP FPC connector CN14 RJ45+RJ11 Jack CN8 to MIC connector CN17, 16, 28 USB CN9 to speaker CN20 Mini card socket CN7 to buletooth CN24 DDR(dual) CN10 MDC connector PJ1 Battery connector CN11 Audio connector CN26 6 in 1 socket SW1,SW2 Wireless/BT SW CN27 1394 standard LED 5,9,10 Wireless/BT LED CN23 to RTC connector CN5 HDD connector(PATA) CN25 to th
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 3010 series products. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
Exploded Diagram 82 Chapter 6
Item List Item Chapter 6 Description Q’ty Item Description Q’ty 1 Top cover 1 51 E ring 5-2-0.41 2 2 Keyboard lock 2 52 RAM door protect 1 3 Function lens 1 53 RAM door gasket S1 1 4 TP button 1 54 RAM door gasket S2 4 5 4 way button 1 55 Thermal module 1 6 Front cover 1 56 CPU plate bracket 1 7 IR lens 1 57 HDD cover 1 8 Front button 1 58 HDD cover F 1 9 Charge lens 1 59 HDD bracket 1 10 VGA cap 1 60 Screw M2.
Item List Item 84 Description Q’ty 44 USB mesh 1 45 Base flow mylar 1 46 Base rubber foot F 1 47 Base mesh 1 48 Screw M2X4-I 3 49 RAM door 1 50 Fixed screw M2.
FRU List CATEGORY PARTNAME DESCRIPTION ACER PART NO. ADAPTER ADAPTER 65W 3 PIN Delta SADP-65KB DBRF LF ZH2 ADPTER Delta S/P AP.06501.010 ADAPTER 65W 3 PIN LITE-ON PA1650-02 QY LF ZH2 ADAPTER LITE-ON S.P. AP.06503.013 BATTERY SANYO LI-ION 3S2P 6CELL 4800mAH ZH1 6-CELL BATTERY S/PSANYO BT.00603.003 BATTERY PANASONIC LIION 3S2P 6CELL 4800mAH ZH1 6-CELL BATTERY S/PMKE BT.00605.001 BATTERY SANYO LI-ION 3S1P 3CELL 2000mAH ZH1 3-CELL BATTERY S/PSANYO BT.00303.
CATEGORY PARTNAME DESCRIPTION ACER PART NO. AUDIO BOARD ZH2 AUDIO BOARD 55.TATV7.003 DC BOARD ZH2 DC BOARD 55.TATV7.004 MODEM CABLE ZH1 MODEM CABLE S/P 50.T74V7.001 BLUETOOTH CABLE ZH1 BOLUETOOTH CABLE S/P 50.T74V7.002 FFC CABLE - TP/B TO MB ZH1 FFC TP/B-MB S/P 50.T74V7.003 FFC CABLE - FUNCTION/B TO MB ZH1 FFC BUTTON/B-MB S/ P 50.T74V7.004 POWER CORD AF-S (INDIA) ZL6A POWER CORD S/P INDIA S.P. 27.A50V7.001 POWER CORD AU W/ LABEL (3 PIN) ZL6A POWER CORD S/PAU S.P. 27.A50V7.
CATEGORY PARTNAME DESCRIPTION ACER PART NO. ZL6A POWER CORD S/PISR S.P. 27.TATV7.005 "UPPER CASE ASSY W/ TP , TP CABLE" ZH2 TOP COVER ASSY S/P 60.TATV7.001 LOWER CASE ASSY W/ SPEAKER ZH2 BASE CASE W/ PCMCIA ASSY S/P 60.TATV7.002 HINGE COVER L W/ FUCTION BUTTON ZH1 HINGE COVER-L S/P 42.T74V7.001 HINGE COVER R W/ POWER BUTTON ZH1 HINGE COVER-R S/P 42.T74V7.002 RAM DOOR W/SCREW ZH2 RAM DOOR S/P 42.TATV7.001 WIRELESS ANTENNA (81.ED415.010)EU ZH2 WIRELESS ANTENNA S/P 50.TATV7.
CATEGORY PARTNAME DESCRIPTION ACER PART NO. DVD RW DRIVE EXTERNAL DVD SUPER MUJLTI MODULE LITEON SSM-8515S LF ZH2 DVD SUPER MULTI ASSY S/P KU.00804.026 CABLE EXTERNAL OPTICAL CABLE "ZH2 CABLE ASSY ZH11394 (6P/6P,3A) S/P" 50.T74V7.101 HDD/HARD DISK DRIVE HDD 100G SEAGATE 2.5' 5.4K SATA 1.5G NCQ M2 ST9100824AS F/W 3.06 ZH2 HDD(100G)ST9100824AS S/P KH.10001.005 HDD/HARD DISK DRIVE "HDD 100G HGST 2.5' SATA 1.5G NCQMORAGA+HTS541010 G9SA00 FW:S60D,L" ZH2 HDD(100GS)HTS541010G9 SA00 S/P KH.10007.
CATEGORY PARTNAME DESCRIPTION ACER PART NO. KEYBOARD SPANISH ZH2 K/B MODULE(SPANISH) S/P KB.T7407.001 KEYBOARD DANISH ZH2K/B MODULE(DANISH) S/P KB.T7407.017 KEYBOARD CANADIAN FRENCH ZH2 K/B MODULE(FRACAN) S/P KB.T7407.019 KEYBOARD JAPAN ZH2 K/B MODULE(JAPAN) S/P KB.T7407.020 KEYBOARD ITALIAN ZH2 K/B MODULE(ITALIAN) S/P KB.T7407.007 KEYBOARD GERMAN ZH2 K/B MODULE(GERMAN) S/P KB.T7407.006 KEYBOARD FRENCH ZH2 K/B MODULE(FRENCH) S/P KB.T7407.008 KEYBOARD UK ZH2 K/B MODULE(UK) S/P KB.
CATEGORY 90 PARTNAME DESCRIPTION ACER PART NO. LCD LCD 12.1 IN. TFT WXGA AU B121EW01 V.3 GLARE ZH1 12.1''WXGA AU B121EW01 V.3 GLA S/P LK.12105.003 LCD LCD 12.1 IN. TFT WXGA QDI QD12TL02-01 GLARE ZH1 12.1''WXGA QD12TL02 QDI GLA S/P LK.12109.002 LCD LCD 12.1 IN. TFT WXGA CMO N121I3-L01 GLARE "ZH2 LCD(TFT)12.1"" N121I3-L01(GLARE) S/P" LK.1210D.007 LCD INVERTER BOARD ZH1 12 IN.WXGA LCD INVERTER S/P 19.TATV7.001 LCD CABLE ASSY FOR CCD ZH2 CABLE ASSY AUO WXGA S/P 50.TATV7.
CATEGORY PARTNAME DESCRIPTION ACER PART NO. LCD 12.1 LCD MODULE NON-GLARE W/ CCD ASSY ZH2 12.1 LCD W/ CCD (NON-GL) ASSY S/P 6M.TATV7.002 LCD 12.1 IN. TFT WXGA AU B121EW01 V.5 NON GLARE "ZH2 LCD(TFT)12.1""B121EW01 V.5(WXGA) S/P" LK.12105.004 LCD 12.1 IN. TFT WXGA QDI QD12TL02-03 NON GLARE "ZH2 LCD12.1"" NO-GLE QD12TL02 WXGA S/P" LK.12109.001 LCD 12.1 IN. TFT WXGA CMO N121I3-L02 NON GLARE "ZH2 LCD(TFT) 12.1""N121I3-L02(NON-GL) S/P" LK.1210D.006 BOARD LCD INVERTER BOARD ZH1 12 IN.
CATEGORY PARTNAME DESCRIPTION ACER PART NO. LCD LCD MODULE 12.1 IN. NON GLARE W/O CCD ASSY ZH2 12.1 LCD W/O CCD NON-GL ASSY S/P 6M.TATV7.004 LCD LCD 12.1 IN. TFT WXGA AU B121EW01 V.5 NON GLARE "ZH2 LCD(TFT)12.1""B121EW01 V.5(WXGA) S/P" LK.12105.004 LCD LCD 12.1 IN. TFT WXGA QDI QD12TL02-03 NON GLARE "ZH2 LCD12.1"" NO-GLE QD12TL02 WXGA S/P" LK.12109.001 LCD LCD 12.1 IN. TFT WXGA CMO N121I3-L02 NON GLARE "ZH2 LCD(TFT) 12.1""N121I3-L02(NON-GL) S/P" LK.1210D.
CATEGORY PARTNAME DESCRIPTION ACER PART NO. MEMORY "MEMORY NANYA, DDRII533 512MB NT512T64UH8A1FN-37B (PB-FREE)" ZB1 RAM(512M)DDR2 NANYA S/P KN.51203.023 MEMORY "MEMORY SAMSUNG, DDRII533 512MB M470T6554CZ3-CD500" ZB1 RAM DDRII533 512MB SAMSUNG S/P KN.5120B.015 MEMORY "MEMORY HYNIX, DDRII 533 512MB HYMP564S64P6-C4" ZE1 RAM DDRII5 512MB HY S/P KN.5120G.005 THERMAL MODULE ZH2 THERMAL MODULE S/ P 60.TATV7.007 SPEAKER SPEAKER ASSY ZH2 SPEAKER ASSY SPB2410-ZH2-4 EU S/P 23.TATV7.