Aspire 3020/5020 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on Aspire 3020/5020 service guide.
Copyright Copyright © 2005 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
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Chapter 1 System Specifications Features Below is a brief summary of the computer’s many feature: Platform and memroy Aspire 3020 Series T Mobile AMD SempronTM processor 2600+/3000+ or higher with 128 KB L2 cache, or T Mobile AMD SempronTM processor 2800+/3100+ or higher with 256 KB L2 cacher Aspire 5020 Series T T AMD TurionTM 64 ML-28/ML-32 processor at 1.6/1.8 GHz or higher with 128 KB L1 cache and 512 KB L2 cache, or AMD TurionTM 64 ML-30/ML-34/ML-37/ML-40 processor at 1.6/1.8/2.0/2.
Audio T Audio system with two built-in speakers T MS-Sound compatible Communication T Modem: 56K ITU V.90/V.92 modem with PTT approval; wake-on ring ready T LAN: 10/100/1000 Mbps Fast Ethernet (for selected models); wake-on-LAN ready T WLAN (manufacturing option): integrated 802.11b/g dual band (for selected models), or 802.
System Block Diagram 5 4 3 2 1 See 'TEXT' in 0MEMO or 1MEMO property in component Bolsena Block Diagram Dummy when 'USE EZ4' Dummy when 'NO EZ4' 91.4C501.001 (04243) 200-PIN DDR SODIMM Dummy when use '10/100' Dummy when use 'GIGA' D CLK GEN IDT CV1373 Dummy when use 'UMA' AMD CPU AGTL+ CPU I/F + UMA PCI Express x16 11,12,13,14 1* Slot Cardbus 1* 1394 CardReader ATI M26/M24 RGB CRT 50,51,52 PCI-Express x2 SM/MMC/SD 28 26,27 PCI ACPI 2.0 BlueTooth miniUSB 6xUSB 2.
Board Layout Top View 4 1 Keyboard Connector 7 3 in 1 Connector 2 Bluetooth Board Connector 8 Speaker Connector 3 LCD Cable Connector 9 Internal Microphone Connector 4 LED Board Connector 10 Modem Board Connector 5 Lid Switch 11 Touchpad Board Connector 6 Modem Cable Connector Chapter 1
Bottom View 1 Power Jack 16 Audio Cable Connector 2 CRT 17 Line-in Connector 3 Docking 18 Headphone Out Connector 4 Audio Cable Connector 19 Microphone-in Connector 5 Main Battery Connector 20 USB Connector 6 ODD Connector 21 IEEE 1394 Connector 7 Media Bay Connector 22 PCMCIA 8 Mini PCI Slot 23 USB Connector 9 Second Battery Connector 24 CPU Socket 10 RTC Battery Connector 25 USB Connector 11 DDR DIMM Connector 26 S-Video 12 HDD Connector 27 RJ45 and RJ11 Con
13 6 IR 28 LAN Cable Connector 14 Bluetooth Switch 29 FAN Connector 15 Wireless Switch 30 LAN Cable Connector Chapter 1
An Aspire tour Just for Starters... After knowing your computer features, let us show you around your new TravelMate computer. Front View # # Chapter 1 Item Description Icon Item Description 1 Display screen Also called LCD (liquid-crystal display), displays computer output. 2 Power button Turns the computer on and off. 3 Microphone Internal microphone for sound recording. 4 Keyboard For entering data into your computer.
"Launch keys" on page 10 Closed Front View # 8 # Icon Icon Item Item Description Description 1 Speakers Left and right speakers deliver stereo audio output. 2 Bluetooth® communication button/ indicator Press to enable/disable Bluetooth function. Lights to indicate the status of Bluetoothcommunications (manufacturing option). 3 Wireless communication button/ indicator Press to enable/disable Wireless function. Lights to indicate the status of wireless LAN communications.
# Icon # Icon Icon Item Description Left View # Item Description Item Description 1 Ventilation slots Enable the computer to stay cool, even after prolonged use. 2 S-video/TV-out port Connects to a television or display device with S-video input (manufacturing option). 3 IEEE 1394 port Connects to IEEE 1394 devices (manufacturing option). 4 3 USB 2.0 ports Connects to USB 2.0 devices (e.g., USB mouse, USB camera).
# Item Description 1 Optical drive eject button Ejects the optical drive tray from the drive. 2 Optical disk access indicator LED that indicates when an optical disk is being read or written. 3 Optical drive Internal optical drive; accepts CDs or DVDs depending on the optical drive type. Note: Rear Panel # # 1 10 Icon Icon Item Description Item Description Security Keylock Connects toa Kensington-compatible computer security lock. 2 Power jack Connects to an AC adaptor.
# Icon # Item Item Description Bottom Panel # Item Description Description 1 Wireless LAN bay Houses the computer’s wireless LAN. 2 Battery lock Locks the battery in place. 3 Battery release latch Releases the battery for removal. 4 Battery bay Houses the computer’s battery pack. 5 Cooling fan Helps keep the computer cool. Note Note: Do not cover or obstruct the opening of the fan. 6 Memory and hard disk bay Houses the computer’s main memory and hard disk (secured by a screw).
Icon Function Description Cap lock Lights when Cap Lock is activated Num lock Lights when Num Lock is activated. Media Activity Indicates when the hard disc or optical drive is active. Bluetooth Indicates the status of Bluetooth communication. Wireless LAN Indicates the status of wireless LAN communication. Power Lights up when the computer is on. Battery Lights up when the battery is being charged. NOTE: 1. Charging: The light shows amber when the battery is charging. 2.
Launch key Default application Mail Email application (user-programmable) Web browser Internet browser (user-programmable) Acer eManager (user-programmable) P User-programmable Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger across the surface of the touchpad. The central location on the palmrest provides optimum comfort and support.
T Move your finger across the touchpad (2) to move the cursor. T Press the left (1) and right (4) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button. T Use the 4-way scroll (3) button to scroll up or down and move left or right a page. This button mimics your cursor pressing on the right scroll bar of Windows applications.
Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded mumeric keypad The keyboard has three lock keys which you can toggle on and off. Lock Key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num lock + When Num Lock is on, the embedded keypad is in numeric mode.
Key Icon Windows key Description Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of function: + Activates next taskbar button. + Opens the My Computer window + Opens Help and Support. + Opens the Find: All Files dialog box. + Opens the Run dialog box. + M Minimizes all windows. + action.
Hot Key Icon Function Description Fn-F4 Sleep Puts the computer in Sleep mode. Fn-F5 Display toggle Switches display output between the display screen, external monitor (if connected) and both. Fn-F6 Screen blank Turns the display screen backlight off to save power. Press any key to return. Fn-F7 Touchpad toggle Turns the internal touchpad on and off. Fn-F8 Speaker toggle Turns the speakers on and off. Fn-w Volume up Increases the speaker volume.
The Euro symbol 1. Open a text editor or word processor. 2. Either directly press the symbol at the bottom-right of the keyboard, or hold and then press the<5> symbol at the upper-center of the keyboard. The US dollar sign 1. Open a text editor or word processor. 2. Either directly press the key at the bottom-right of the keyboard, or hold and then press the <4> key at the upper-center of the keyboard. NOTE: This function varies by the operating system version.
Hardware Specifications and Configurations Processor Item CPU type Specification Aspire 3020 Series Mobile AMD SempronTM processor 2600+/3000+ or higher with 128 KB L2 cache, or Mobile AMD SempronTM processor 2800+/3100+ or higher with 256 KB L2 cacher Aspire 5020 Series AMD TurionTM 64 ML-28/ML-32 processor at 1.6/1.8 GHz or higher with 128 KB L1 cache and 512 KB L2 cache, or AMD TurionTM 64 ML-30/ML-34/ML-37/ML-40 processor at 1.6/1.8/2.0/2.
System Memory Item Specification Supports DIMM voltage 2.5V and 1.25V Supports DIMM package 200-pin soDIMM Memory module combinations You can install memory modules in any combinations as long as they match the above specifications.
IR Interface Item Specification Performance 4Mbit/s Compliant IrDA 1.1 Modem Interface Item Specification Data modem data baud rate (bps) 56K Supports modem protocol V.90/V.92 Modem connector type RJ11 Modem connector location Rear side Bluetooth Interface Item Chipset Specification built-in ATI SB400 Data throughput 723 bps (full speed data rate) Protocol Bluetooth 1.1 (Upgradeable to Bluetooth 1.2 when SIG specification is ratified). Interface USB 1.
Hard Disk Drive Interface Item Capacity (MB) 40000 60000 80000 Bytes per sector 512 512 512 Data heads 2 3 (for Hitachi and Seagate) 4 (for Toshiba) 4 (for Hitachi) 3 (for Seagate) Drive Format Disks 1 2 2 Spindle speed (RPM) 4200 RPM 4200 RPM 4200 RPM Performance Specifications Buffer size 2048KB 8192KB 8192KB Interface ATA/ATAPI-6; ATA-6 ATA/ATAPI-6; ATA-6 ATA/ATA-6; ATA-6 Max.
DVD-Dual Interface Item Specification Transfer rate (KB/sec) Sustained: Max 3.6Mbytes/sec Sustained: Max 10.8Mbytes/sec Buffer Memory 2MB Interface Enhanced IDE(ATAPI) compatible Applicable disc format Support disc formats 1. Reads data in each CD-ROM, CD-ROM XA, CD-1, Video CD, CD-Extra and CD-Text 2. Reads data in Photo CD (single and Multi-session) 3. Reads standard CD-DA 4. Reads and writes CD-R discs 5. Reads and writes CD-RW discs 6. Reads and writes in each dVD+R/RW (Ver. 1.1) 7.
Video Memory Item Chipset Specification ® ATI Mobility RADEON X700 Memory size 64MB/128MB Interface DDR USB Port Item Specification Chipset ATI SB400 USB Compliancy Level 2.0 OHCI USB 1.1 and USB 2.
System Board Major Chips Item Controller Wireless 802.11 b+g built-in ATI SB400 PCMCIA TI PCI7411 Audio ALC655 6-in-1 card reader TI PCI7411 Keyboard Item Specification Keyboard controller KB 3910 Total number of keypads 88-/89-key Windows logo key Yes Internal & external keyboard work simultaneously 1. Plug USB keyboard to the USB port directly: Yes 2.
LCD 15 inch Item Specification Typical Power Consumption (watt) 5.6/5.7 3.96 N/A Weight 550 570 600 Physical Size(mm) 317.3x242.0x6.0 317.3x242.0x5.9 317.3x242.0x6.
LCD Inverter Item Specification Vendor & model name SUMIDA TWS-449-147 Brightness conditions Vadj=3.3V Input voltage (V) 8~20 Input current (mA) 350 (max) Output voltage (V, rms) 1600 (no load) Output current (mA, rms) 5.6~5.4 Output voltage frequency (k Hz) 55~58K Hz AC Adaptor Item Specification Input rating 90V AC to 264V AC, 47Hz to 63Hz Maximum input AC current 1.7A Inrush current 220A@115VAC 220A@230VAC Efficiency 82% min.
28 Chapter 1
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: T To choose a menu, use the cursor left/right keys (zx). T To choose a parameter, use the cursor up/down keys ( wy). T To change the value of a parameter, press por q. T A plus sign (+) indicates the item has sub-items. Press e to expand this item. T Press ^ while you are in any of the menu options to go to the Exit menu.
Information PhoenixBIOS Setup Utility . Info. Main Advanced Security Boot Exit Mobile AMD Sempron(tm) ProcesIntel (R) Celeron (R) M processor CPU Type : 1.80 GHz CPU Speed : HDD Model Name : ST960821A - (PM) HDD Serial Number : None ATAPI Model Name : TSSTcorpCD/DVDW TS-LS32A - (SM) ATAPI Serial Number : None System BIOS Ver: V0.06A BK-ATI VER008.025M.000.000 VGA BIOS Ver 01.
Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. PhoenixBIOS Setup Utility Info. Main Advanced Security Boot Exit Item Specific Help System Time: [15:56:48] System Date: [04/01/2005] System Memory: 640 KB , , or selects field.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are displayed with 24-hour format. Format: HH:MM:SS (hour:minute:second) System Time System Date Sets the system date. Format MM/DD/YYYY (month/day/ year) System Date System Memory This field reports the memory size of the system.
Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. PhoenixBIOS Setup Utility Info.
Parameter Legacy USB Support Chapter 2 Description Enables, disables USB interface devices support. (Enable for use with a non-USB aware Operating System such as DOS or UNIX).
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Info. Main PhoenixBIOS Setup Utility Security Boot Exit Item Specific Help User Password is : Supervisor Password is : Set Supervisor Password Set User Password [Enter] [Enter] Password on Boot [Disabled] F1 Help Esc Exit 36 Clear Clear ↑ ↓ ←→ Supervisor Password controls accesses of the whole setup utility. It can be used to boot up when Password on boot is enabled.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option User Password is Shows the setting of the user password. Clear or Set Supervisor Password is Shows the setting of the Supervisor password Clear or Set Set User Password Press Enter to set the user password. When user password is set, this password protects the BIOS Setup Utility from unauthorized access.
2. Type the current password in the Enter Current Password field and press e. 3. Press e twice without typing anything in the Enter New Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter to “Clear”. 4. When you have changed the settings, press u to save the changes and exit the BIOS Setup Utility. Changing a Password 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: 2.
If the new password and confirm new password strings do not match, the screen will display the following message.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. PhoenixBIOS Setup Utility Info. Main Security Boot Exit Item Specific Help +Hard Drive Floppy Devices CD-ROM/DVD Drive Network Boot F1 Help Esc Exit 40 ↑ ↓ ←→ Use <↑> or <↓> to select a device, the press to move it up the list, or move it down the list.
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Info. Main Advanced Security Exit Boot Item Specific Help Exit Saving Changes Exit System Setup and save your changes to CMOS.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: T New versions of system programs T New features or options T Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Small Philips screw driver T Philips screwdriver T Plastic flat head screw driver Tweezers NOTE: The screws for the different components vary in size.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 44 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
LCD Module 4 screw caps *4 LCD Bezel *2 *2 LCD Inverter LCD Panel LCD Assembly *8 LCD LCD Wire Cable LCD Brackets Screw List Item A 46 Description SCW HEX NYL I#R-40/O#4-40 L5.5 B SCREW MACH WAFER M2*L4 NI C CPU SCREW M2.5*6.5 (2.7KG) D CPU SCREW M2.5*6.5 (4.5KG) E SCRW WH MS+CBZ M2.5+L4 BLACK F SCREW M2.5-6 G SCREW M2*3 NYLON 1JMCPC-420325 H SCREW M2.5X6 I SCREW M2-3 J SCRW M2.5*L3(NON NYLOK) K SCREW M2.5-5 L SCREW M3x4(86.9A524.
Removing the Battery Pack 1. Unlock the battery lock. 2. Slide the battery latch then remove the battery.
Removing the Memory/the HDD Module/the Wireless LAN Card/the ODD Module and the LCD Module Removing the Memory and the HDD Module 1. Remove the three screws fastening the DIMM/HDD cover. 2. Detach the DIMM/HDD cover carefully. 3. Pop out the memory then remove it. 4. Remove four screws fastening the HDD module. 5. Pull the HDD module backwards then detach it. Removing the Wireless LAN Card 48 1. Remove the two screws fastening the wireless LAN cover. 2. Then detach the wireless LAN cover. 3.
Removing the ODD Module 1. Remove the screws fastening the ODD module as shown. 2. Use a flat headed screwdriver to push the ODD module outwards then remove it. Removing the LCD Module 1. Open the notebook as the impage shows. 2. Detach the middle cover carefully as shown. 3. Remove the screw holding the keyboard. 4. Turn over the keyboard as shown. 5. Disconnect the keyboard cable then remove the keyboard. 6. Pull out the wireless LAN antenna from the main unit as shown. . .
7. Take out the LCD cable from the main unit then disconnect the cable. 8. Remove two screws fastening the LCD module. 9. Remove another two screws on the bottom as shown. 10. Then detach the entire LCD module cautiously. .
Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly 1. Disconnect the touchpad cable from the main board. 2. Disconnect the microphone cable then remove the microphone. 3. Remove one screw holding the upper case and the lower case assembly. 4. Then remove 13 screws on the bottom as shown. 5. Open the upper case assembly as shown. 6. After you open the upper case assembly, please disconnect the lid switch cable. 7.
3. Detach the touchpad bracket carefully. 4. Then detach the touchpad from the touchpad bracket. Disassembling the Lower Case Assembly 52 1. Disconnect the bluetooth cable then remove the bluetooth module. 2. Disconnect the speaker set cable from the main board. 3. Remove two screws fastening the main board to the lower case. 4. Remove three screws fastening the fan to the lower case. 5. Remove two hex screws holding the main board on the rear side. 6.
8. Disconnect the modem board cable from the main board. 9. Remove the two screws holding the modem board. 10. Disconnect the modem board from the main board then remove it. 11. Disconnect the modem cable from the modem board. 12. Remove the three screws holding the CPU heatsink. 13. Remove the CPU heatsink from the main board. 14. Use a flat headed screwdriver to release the CPU socket lock (see the picture on the middle and on the right). 15. Remove the CPU from the socket carefully. 16.
18. Remove the three screws fastening the speaker set. 19. Tear off the tape holding the speaker set. 20. Take out the speaker set from the lower case. This completes main unit disassembly.
Disassembling the LCD Module 1. Remove the four screw caps as shown. 2. Remove the four screws holding the LCD bezel. 3. Then detach the LCD bezel from the LCD module. 4. Remove the two screws fastening the LCD inverter. 5. Take out the LCD inverter from the LCD cover, then disconnect the LCD cable from the inverter. 6. Disconnect the inverter cable and remove the inverter. 7. Remove two screws fastening the LCD assembly. 8.
Disassembling the External Modules Disassembling the HDD Module 56 1. Remove the two screws holding the HDD bracket on one side. 2. Remove another two screws holding the HDD bracket on the other side. 3. Then take the hard disc drive out from the HDD bracket.
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail. Do the following to select the test device. 1. Boot from the diagnostics diskette and start the diagnostics program. 2.
If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. 2. Go to the diagnostic memory in the test items. 3. Press F2 in the test items. 4. Follow the instructions in the message window.
Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure Pin 1: +19 to +20.5V Pin 2: 0V, Ground 1. If the voltage is not correct, replace the power adapter. 2. If the voltage is within the range, do the following: T Replace the System board. T If the problem is not corrected, see “Undetermined Problems” on page 74. T If the voltage is not correct, go to the next step.
Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Management in control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on recharging or discharging. From Hardware: 1. Power off the computer. 2.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer.
Index of Error Messages Error Code List Error Codes 006 Error Messages Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before “Equipment Configuration Error”) 010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) 070 Real Time Clock Error 071 CMOS Battery Bad 072 CMOS Checksum Error 110 System disabled. Incorrect password is specified.
Error Message List Error Messages Real time clock error FRU/Action in Sequence RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Previous boot incomplete - Default configuration used Run “Load Default Settings” in BIOS Setup Utility. RTC battery System board Memory size found by POST differed from CMOS Run “Load Default Settings” in BIOS Setup Utility.
Error Message List No beep Error Messages No beep, power-on indicator turns off and LCD is blank. FRU/Action in Sequence Power source (battery pack and power adapter). See “Power System Check” on page 59.. Ensure every connector is connected tightly and correctly. Reconnect the DIMM. LED board. System board. No beep, power-on indicator turns on and LCD is blank. Power source (battery pack and power adapter). See “Power System Check” on page 59..
Phoenix BIOS Beep Codes Code Beeps 02h Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cache 0Ch Initialize caches to initial POST values 0Eh Initialize I/O component 0Fh Initialize the local bus IDE 10h Initialize Power Management 11h Load alternate registers with initial POST values 12h Restore CPU control wo
Code 46h Beeps 2-1-2-3 48h POST Routine Description Check ROM copyright notice Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h 58h Set key click if enabled 2-2-3-1 Test for unexpected interrupts 59h Initialize POST display service 5Ah Display pro
Code Beeps 8Ch Initialize floppy controller 8Fh Determine number of ATA drives (optional) 90h Initialize hard-disk controllers 91h Initialize local-bus hard-disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi-processor boards 95h Install CD ROM for boot 96h Clear huge ES segment register 97h 98h Fixup Multi Processor table 1-2 Search for option ROMs. One long, two short beeps on checksum failure.
Code Beeps D2h POST Routine Description Unknown interrupt Code Beeps E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I/O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work Action in Sequence LCD is too dark Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. LCD brightness cannot be adjusted Reconnect the LCD connectors. LCD contrast cannot be adjusted Keyboard (if contrast and brightness function key doesn't work).
Power-Related Symptoms Symptom / Error Battery can’t be charged Action in Sequence See “Check the Battery Pack” on page 61. Battery pack System board PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) Action in Sequence PCMCIA slot assembly System board PCMCIA slot pin is damaged. PCMCIA slot assembly Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size.
Power Management-Related Symptoms Symptom / Error Battery fuel gauge in Windows doesn’t go higher than 90%. Action in Sequence Remove battery pack and let it cool for 2 hours. Refresh battery (continue use battery until power off, then charge battery). Battery pack System board System hangs intermittently. Reconnect hard disk/CD-ROM drives. Hard disk connection board System board Peripheral-Related Symptoms Symptom / Error Action in Sequence System configuration does not match the installed devices.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power System Check” on page 59.): 74 1.
Chapter 5 Jumper and Connector Locations Top View Please note that the main board view file will not be provided by the vendor. Please use the utility to open main board file to see the top view and the bottom of this model.
76 19 (CN17) MINI PCI 20 (U20) Northbridge M760GX 21 (U21) CPU Socket 22 (CN18) USB Connector 23 (CN19) USB Connector 24 (U22) BIOS ROM 25 (U23) EC PC97551 26 (BT1) RTC Battery 27 (CN20) DDR SO-DIMM Socket1 28 (U25) LAN PHY RTL8201CP 29 (CN21) DDR SO-DIMM Socket2 30 (U26) Southbridge 963L 31 (CN22) PCMCIA Connector 32 (CN23) HDD Connector 33 (CN24) USB Connector 34 (CN26) LineOut Jack 35 (CN25) Microphone Jack 36 (CN27) LineIn Jack 37 (SW2) WLAN Button 38 (SW3) Blueto
Bottom View [01] [02] [03] [04] [05] [07] [06] [08] [09] [10] [11] [12] 1 (SW1) Lid Switch 2 (CN1) Panel Connector 3 (CN2) LED Board Connector 4 (CN3) Modem Connector 5 (CN4) Keyboard Connector 6 (CN5) Bluetooth Module Connector 7 (CN6) Touchpad Board Connector 8 (CN7) Internal Microphone Connector 9 (U12) Clock Generator 10 (U13) PCMCIA Connector 11 (CN9) MDC Connector 12 (CN11) Internal Speaker Connector Chapter 5 77
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Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 3020/5020. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
Aspire 3020/5020 Exploded Diagram 2 3 4 5 6 7 8 9 : B 22 2 C 7 1 19 10 15 D 14 E 4! ! ! 11 18 ! 13 ! 17 ! 21 OP 2 3 4 5 6 7 8 9 : 21 22 23 24 25 26 27 28 29 2: 31 32 33 34 22 QBSU!OP 51/5D619/112 71/5D618/113 71/5D622/113 71/5D624/113 71/5D627/112 71/5D628/112 76/5D612/112 76/5D642/112 76`IEE`BTN 76`PEE`BTN 97/:B434/9S1 97/:B463/5S1 97/11D91/341 97/:B464/7S1 97/:B464/9S1 97/:B663/5S1 97/:B664/4S1 97/11D8:/341 CP/TFOB./FZ2 CP/TFOB`/C`2 DB/BSZ3`/BU2 T8/.
Aspire 3020/5020 FRU List NS MODEM CABLE 50.A46V1.001 NS TOUCHPAD CABLE 50.A46V1.002 NS COVER SWITCH CABLE 50.A46V1.004 NS POWER CABLE 16A 250V 3PIN EUR BK 27.01518.731 NS POWER CORD 220V 3PIN EUR 27.T30V1.004 NS POWER CORD 10A 125V 3PIN US BK 27.01518.641 NS POWER CORD 10A 125V US 27.T30V1.001 NS POWER CORD 10A 250V 3PIN CHINA 27.01518.591 NS POWER CORD 3A 250V 3PIN UK 27.01518.541 NS POWER CORD 10A 250V 3PIN BK SOUTH AFRICA 27.01518.571 NS POWER CORD 10A 250V SWISS 27.
Aspire 3020/5020 FRU List 4 IO BRACKET LEFT 33.A46V1.002 3 LOWER CASE W/SPEAKER 60.A46V1.001 NS SPEAKER LEFT/RIGHT 23.A46V1.001 7 UPPER CASE W/COVER SWITCH CABLE 60.A46V1.002 NS AMD MOBILE SEMPRON 2600+ 25WD KC.S2602.25D NS AMD MOBILE SEMPRON 2800+ 25WD KC.S2802.25D NS AMD MOBILE SEMPRON 3000+ 25WD KC.S3002.25D NS AMD MOBILE SEMPRON 3100+ 25WD KC.S3102.25D NS DVD-RW MODULE 8X DUAL 6M.A46V1.
Aspire 3020/5020 FRU List NS OPTICAL BRACKET 33.A46V1.003 NS DVD-RW 8X DUAL LITEON SOSW833S W/BEZEL KU.00804.015 NS DVD-RW MODULE 8X DUAL 6M.A46V1.004 NS OPTICAL BRACKET 33.A46V1.003 NS DVD-RW 8X TOSHIBA TS-L532A DUAL W/BEZEL KU.00801.009 NS FAN 23.A46V1.002 NS CPU HEATSINK 34.A46V1.021 NS CPU HEATSINK 34.A46V1.021 NS CPU HEATSINK 34.A46V1.011 NS VGA HEATSINK 34.A46V1.002 NS HDD BRACKET 33.A46V1.
Aspire 3020/5020 FRU List NS HDD 40GB HITACHI HTS424040M9AT00 KH.04007.012 HDD 40GB TOSHIBA MK4025GAS KH.04004.005 HDD 40GB 4200PRM SEAGATE ST94019A KH.04001.010 NS HDD BRACKET 33.A46V1.004 NS HDD 60GB HITACHI C25N060ATMR04 KH.06007.006 NS HDD 60GB SEAGATE ST960821A KH.06001.002 NS HDD 60GB TOSHIBA MK6025GAS KH.06004.004 NS HDD BRACKET 33.A46V1.004 NS HDD 80G HITACHI IC25N080ATMR04 KH.08007.007 NS HDD 80G SEAGATE ST9808210A KH.08001.
Aspire 3020/5020 FRU List 7 KEYBOARD DARFON NSK-H3M0D DANISH KB.A2707.019 7 KEYBOARD DARFON NSK-H3M0T TURKISH KB.A2707.020 7 KEYBOARD DARFON NSK-H3M0L GREEK KB.A2707.023 7 KEYBOARD DARFON NSK-H3M0R RUSSIAN KB.A2707.025 NS ASSY LCD MODULE 15IN. XGA W/ ANTENNA 6M.A46V1.011 NS INVERTER BOARD DARFON V0.21189301 19.A46V1.001 NS LCD/INVERTER CABLE 15" XGA 50.A46V1.006 NS LCD BRACKET 15" LEFT 33.A46V1.008 NS LCD BRACKET 15" RIGHT 33.A46V1.007 NS LCD BEZEL 15" 60.A46V1.
Aspire 3020/5020 FRU List NS LCD PANEL W/HINGE 60.A46V1.007 NS HINGE PACK 15.4IN. LEFT/RIGHT 6K.A46V1.001 NS WIRELESS ANTENNA 25.A46V1.001 NS LCD 15 IN. TFT XGA LG LP150X08A3 (MADE IN CHINA) LK.15008.016 NS LCD MODULE 15.4IN. WXGA W/ ANTENNA GLARE TYPE 6M.A46V1.021 NS INVERTER BOARD DARFON V0.21189301 19.A46V1.001 NS INVERTER BOARD DELTA DAC08N011 19.A46V1.002 NS INVERTER BOARD FOXCONN T62I240.00 19.A46V1.003 NS LCD/INVERTER CABLE 15.4IN. XGA 50.A46V1.005 NS LCD BRACKET 15.4IN.
Aspire 3020/5020 FRU List NS SDIMM 256M NANYA NT256D64SH8C0GM-6K KN.25603.019 NS SDIMM 256M INFINEON HYS64D32020HDL-6-C (.11U/G) KN.25602.012 NS SDIMM 256M HYNIX HYMD232M646D6-J KN.2560G.001 NS SDIMM 256M SAMSUNG M470L3224FT0-CB3 KN.2560B.008 NS SDIMM 256M MICRON MT8VDDT3264HG-335G3 KN.25604.026 NS SDIMM 512M HYNIX HYMD564M646B6-J KN.5120G.006 NS SDIMM 512M INFINEON HYS64D64020HBDL-6-C KN.51202.025 NS SDIMM 512M SAMSUNG M470L6524CU0-CB3 KN.5120B.013 NS MICROPHONE 23.A46V1.
Aspire 3020/5020 FRU List 88 NS SRW M2.5*8L B/ZN NYLOK 700 86.9A353.8R0 NS SCRW M2.5*L3(NON NYLOK) 86.9A523.3R0 NS SCREW M3x4(86.9A524.4R0) 86.9A524.4R0 NS SCREW WAFER NYLOK NI 2ML3 86.9A552.3R0 NS SCRW M2*4 WAFER NI 86.9A552.4R0 NS SCRW M2.5*3 WAFER NI 86.9A553.
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