Travel Mate 330 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: DOC. NO.
Copyright Copyright © 1999 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: Screen messages Denotes actual messages that appear onscreen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information! 1 This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
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Table of Contents Chapter 1 System Introductions Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Special Keys . . . . . . . . . . . . . . . . . . . . . . . . . . Keyboard Ergonomics . . . . . . . . . . . . . . . . . . Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Touchpad Basics . . . . . . . . . . . . . . . . . . . . .
Table of Contents Chapter 3 Removal and Replacement General Information. . . . . . . . . . . . . . . . . . . . . . . . . 64 Before You Begin . . . . . . . . . . . . . . . . . . . . . . 64 Disassembly Procedure Flowchart . . . . . . . . . . . . . 65 Removing the Battery Pack . . . . . . . . . . . . . . . 67 Removing the Hard Disk Drive . . . . . . . . . . . . 68 Disassembling the Hard Disk Drive . . . . . . . . . 68 Disassembling the Middle Cover . . . . . . . . . . . 69 Removing the LCD Module . . . . . .
Table of Contents Chapter 6 FRU (Field Replaceable Unit) List Appendix A Model Number and Configurations Appendix B Test Compatible Components List Appendix C Online Support Information 8 Table of Contents
Chapter 1 System Introductions This computer was designed with the user in mind. Here are just a few of its many features: Performance Intel Pentium® II Dixon 300/333/366 processor 64-bit main memory and L2 cache memory Large and vibrant Thin-Film-Transistor (TFT) SVGA Liquid Crystal Display (LCD) 64-bit PCI/AGP graphics acceleration with 2.
Expansion CardBus PC Card (formerly PCMCIA) slot (one type II) with Zoomed Video (ZV) support Upgradeable memory and hard disk Display The large graphics display offers excellent viewing, display quality and desktop performance graphics. The computer supports a Thin-Film Transistor (TFT) liquid crystal display (LCD) displaying 32-bit true-color at 800x600 Super Video Graphics Array (SVGA) resolution. Video Performance PCI local bus video with 64-bit graphics acceleration and 2.
Opening and Closing the Display To open the display, slide the display cover latch to the left and lift up the cover. Then tilt it to a comfortable viewing position. The computer employs a microswitch that turns off the display (and enters Standby mode) to conserve power when you close the display cover, and turns it back on when you open the display cover. Note: If an external monitor is connected, the computer turns off the display (but does not enter standby mode) when you close the display cover.
Basic Operation Indicators The computer has six easy-to-read status icons on the right of the display screen. The Power and Standby status icons are visible even when you close the display cover so you can see the status of the computer while the cover is closed. # Icon Function Description 1 Power Lights when the computer is on. 2 Standby Lights when the computer enters Standby mode. 3 Media Activity Lights when the floppy drive, hard disk or EasyLink™ Combo Drive is active.
Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Special Keys Lock Keys The keyboard has three lock keys which you can toggle on and off. Lock Key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock (Fn-F11) When Num Lock is on, the embedded keypad is in numeric mode. The keys function as a calculator (complete with the arithmetic operators +, -, *, and /).
Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys . Desired Access Num Lock On Num Lock Off Number keys on embedded keypad Type numbers in a normal manner. Cursor-control keys on embedded keypad Hold Shift while using cursorcontrol keys. Hold Fn while using cursor-control keys.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Description Windows logo key Start button. Combinations with this key perform shortcut functions. Below are a few examples: Application key Opens a context menu (same as a right-click). Chapter 1 + Tab (Activates next taskbar button) + E (Explores My Computer) + F (Finds Document) + M (Minimizes All) Shift + + M (Undoes Minimize All) + R (Displays the Run...
Hot Keys The computer employs hot keys or key combinations to access most of the computer’s controls like screen contrast and brightness, volume output and the BIOS Utility. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Icon Function Description Fn-F1 Hot Key Help Displays help on hot keys. Fn-F2 Setup Accesses the computer’s configuration utility. Fn-F3 Standby Puts the computer in Standby mode. Press any key to resume.
Hot Key Fn-F4 Icon Function Hibernation or Sleep Description Puts the computer in Hibernation Mode (if Sleep Manager is installed, valid and enabled). Press the power switch to resume. Otherwise, the computer enters Standby mode. See “Hibernation Mode” on page 39. Note: If ACPI support is enabled, pressing this key puts the computer in Sleep mode. See “Sleep Mode (ACPI)” on page 40 for more about ACPI Sleep mode.
Keyboard Ergonomics Located below the keyboard, the wide and curved palm rest is ergonomically designed to provide you with a very comfortable place to rest your hands while you type.
Touchpad The built-in touchpad is a PS/2-compatible pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palm rest provides optimum comfort and support. Note: When using an external mouse, you can press Fn-F7 to disable the internal touchpad. If you want to use an external PS/2 mouse, first enable the touchpad, connect the external PS/2 mouse, then disable the touchpad if necessary.
Use the center (2) buttons (top and bottom) to scroll up or down a page. This button mimics your cursor pressing on the right scroll bar of Windows applications.
I/O Ports Left Ports # 1 Port EasyLink™ Combo Drive connector Connects to... EasyLink™ Combo Drive. EasyLink™ Combo Drive The EasyLink™ Combo Drive is a two-in-one floppy/CD-ROM or floppy / DVD-ROM “combo” drive that connects externally to the computer. The floppy drive reads and writes standard 3.5-inch diskettes. The CD-ROM or DVD-ROM drive provides the latest in multimedia in a mobile world.
Rear Ports # Icon Port Connects to... 1 Modem jack Phone line 2 Power jack AC adapter and power outlet 3 PS/2 port PS/2-compatible device (e.g., PS/2 keyboard/mouse/keypad) 4 Infrared port Infrared device (e.g., infrared printer, IR-aware computers) 5 USB jack Universal Serial Bus device (e.g., USB mouse, USB camera) 6 Parallel port Parallel device (e.g., parallel printer) 7 Serial port Serial device (e.g., serial mouse) 8 External display port Display device (e.g.
Right Ports # Icon Port Connects to... 1 PC Card slot One 16-bit PC Card or 32-bit CardBus PC Card (Zoomed Video supported) 2 Microphone-in jack Mono condenser microphone 3 Line-in jack Audio line-in device (e.g., audio CD player, stereo walkman) 4 Line-out jack Audio line-out device (e.g.
Hardware Configuration and Specification Memory Address Map Memory Address Size Function 00000000-0009FFFF 640 KB Base memory 000A0000-000BFFFF 128 KB Video memory 000C0000-000C9FFF 40 KB Video BIOS 000CA000-000CBFFF 8 KB I/O ROM 000E0000-000FFFFF 128 KB System BIOS 00100000-top limited -- Extended (DIMM) memory 04301000-04301FFF 04302000-04302FFF 4 KB 4 KB PCMCIA controller (slot 1) PCMCIA controller (slot 2) 0430000-04300FFFF 64 KB USB controller FFFF0000-FFFFFFFF 64 KB System
DMA Channel Assignment DMA Channel Function DRQ0 Audio or FIR(optional) DRQ1 ECP or Audio or FIR(optional) DRQ2 Floppy DRQ3 ECP or FIR(optional) DRQ4 Not Used DRQ5 Not used DRQ6 Not used DRQ7 Not used I/O Address Map I/O Address Function 000-00F DMA controller-1 020-021 Interrupt controller-1 040-043 Timer 1 060, 064 Keyboard controller 8742 chip select 061 System speaker out 040B DMA controller-1 061 System speaker 070-071 Real-time clock and NMI mask 080-08F DMA page r
I/O Address Map I/O Address Function 3BC-3BE paraller port 1 3B0-3BB Video Controller 3C0-3DF 3F0h-3F7 Standard Floppy Disk Controller 3E8-3EF COM3 or LT Win modem(optional) 3F0-3F7 Floppy disk controller 3F8-3FF COM1 480-48F, 4D6 DMA controller-1 4D0-4D1 PCI configuration register CF8-CFF Processor Item Specification CPU type Intel Pentium II Dixon 300/333/366 MHz processor with 256KB L2 on-die Cache CPU package BGA package CPU core voltage Pentium II 300/333 MHz with core voltage
System Memory Item Specification Memory controller ALi M1621 Onboard memory size 0MB DIMM socket number 2 sockets (2 banks) Supports memory size per socket 32/64/128 MB Supports maximum memory size 256MB (128MB x 2) Supports DIMM type Synchronous DRAM Supports DIMM Speed 66MHz Supports DIMM voltage 3.3V Supports DIMM package 144-pin DIMM Memory module combinations You can install memory modules in any combinations as long as they match the above specifications.
Video Memory Item Specification Fixed or upgradeable Fixed, built-in video controller Video memory size 2.5MB Video Item Specification Chip vendor Trident Chip name CY9525DVD Chip voltage 3.
Parallel Port Item Parallel port controller Specification NS PC97338VJG Number of parallel ports 1 Location Rear side Connector type 25-pin D-type connector, in female type.
IrDA FIR Port IrDA FIR port controller NS PC97338VJG Number of IrDA FIR ports 1 Location Rear side IrDA FIR port function control Enable/disable by BIOS Setup Optional IrDA FIR port (in BIOS Setup) 2F8h, 3F8h, 3E8h, 2E8h Optional IrDA FIR port IRQ (in BIOS Setup) IRQ3, IRQ4, IRQ10, IRQ11 Optional IrDA FIR port DRQ (in BIOS Setup) DRQ3, DRQ1, DRQ0 Audio Item Audio Controller Specification ESS ES1946 Solo-1E Audio onboard or optional Built-in Mono or Stereo Stereo Resolution 16-bit Comp
PCMCIA Item Specification PCMCIA controller O2 OZ6812 Supports card type Type-II Number of slots One type-II Access location Right side Supports ZV (Zoomed Video) port Yes Supports 32 bit CardBus Yes (IRQ9) Modem Item Chipset Specification Ambit J07.107.C.00 Fax modem data baud rate (bps) 14.4K Data modem data baud rate (bps) 56K Supports modem protocol V.90 data modem 56K, V.90 fax modem 14.
Hard Disk Drive Item Specification Vendor & Model Name IBM DBCA 206480 IBM DBCA 204860 Capacity (MB) 6490 4860 Bytes per sector 512 512 Logical heads 15 15 Logical sectors 63 63 13424 10068 Drive Format Drive Format Logical cylinders Physical read/write heads 4 3 Disks 2 2 Spindle speed (RPM) 4200 4200 Buffer size 512KB 512KB Interface IDE(ATA-4) IDE(ATA-4) Data transfer rete (disk-buffer, Mbytes/s) 8.6~14.75 8.6~14.7 Data transfer, rate (host~buffer, Mbytes/s) 16.
Diskette Drive Item Specification Encoding method MFM Power Requirement Input Voltage (V) +5V +-10% CD-ROM Item Specification Vendor & Model Name TEAC CD-224E-A25 Performance Specification Transfer rate (KB/sec) 1,545KB/sec ~ 3,600KB/sec. (FULL - CAV) Access time (typ.) 130 mS Rotation speed 5136 rpm (typ.
LCD Inverter Item Specification Vendor & model name Ambit T62.123.C.00 Input voltage (V) 7.3 (min.) - 22 (max.) Input current (mA) - - 900 (max.) Output voltage (Vrms, no load) - 565 (typ.) - Output voltage frequency (kHz) 40 (min.) - 65 (max.) Output Current/ Lamp Iout(Min) 0.7mA 1.0mA 1.3mA Vadj=0V Iout(Max) 5.4mA 6.0mA 606mA Vadj=3.
LCD Item Vendor & model name Specifications 12.1" Sharp LQ121S1DH01 Torisan TM121SV-02L04 12.1 12.1 Display technology TFT TFT Resolution SVGA (800x600) SVGA (800x600) Supports colors 262,144 colors 262,144 colors Mechanical Specifications LCD display area (diagonal, inch) Optical Specification Brightness control keyboard hotkey keyboard hotkey Contrast control keyboard hotkey keyboard hotkey Supply voltage for LCD display (V) 3.3 (typ.) 3.3 (typ.
Power Adapter Item Vendor & model name Specification Lite-On PA-1460-19AC Rev. 03. Delta ADP-45GB Rev. E5 Maximum input current (A, @90Vac, full load) 1.5A@90Vac 0.75A@180Vac 1.5 A Nominal frequency (Hz) 47 - 63 47 - 63 Frequency variation range (Hz) 47 - 63 47 - 63 Input Requirements Nominal voltages (Vrms) 90 - 264 90 - 264 Inrush current The maximum inrush current will be less than 50A and 100A when the adapter is connected to 115Vac(60Hz) and 230Vac(50Hz) respectively.
Power Adapter Item Specification 15kV (at air discharge) 8kV (at contact discharge) 15kV (at air discharge) 8kV (at contact discharge) Primary to secondary 3000 Vac (or 4242 Vdc), 10 mA for 1 second 3000 Vac (or 4242 Vdc), 10 mA for 1 second Leakage current 0.25 mA max. (@ 254 Vac, 60Hz) 0.25 mA max. (@ 254 Vac, 60Hz) Regulatory Requirements Internal filter meets: Internal filter meets: 1. FCC class B requirements. (USA) 1. FCC class B requirements. (USA) 2. VDE 243/1991 class B requirements.
Power Management This computer has a built-in power management unit that monitors system activity. System activity refers to any activity involving one or more of the following devices: keyboard, mouse, floppy drive, hard disk, peripherals connected to the serial and parallel ports, and video memory. If no activity is detected for a period of time (called an inactivity time-out), the computer stops some or all of these devices in order to conserve energy.
Standby Mode The computer consumes very low power in Standby mode. Data remains intact in the system memory until the battery is drained. There are six ways to enter Standby mode: Pressing the Standby hot key Fn-F3 If the waiting time specified by the System Standby value or the operating system elapses without any system activity Closing the display cover When the computer is about to enter Hibernation mode (e.g.
There is one necessary conditions for the computer to enter Hibernation mode: The Hibernation file created by Sleep Manager must be present and valid.
Advanced Power Management This computer supports the APM standard designed to further reduce power consumption. APM is a power-management approach defined jointly by Microsoft and Intel. An increasing number of software packages support APM to take advantage of its power-saving features and allow greater system availability without degrading performance. For more information about APM under Windows, refer to your Windows user’s manual.
System Introductions
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when a problem arises.
Press Esc while you are in any of the menu options to return to the main menu. Note: You can change the value of a parameter if it is enclosed in square brackets. Note: Navigation keys for a particular menu are shown on the bottom of the screen. At the main menu, press Esc to exit the BIOS Utility. If you make any changes, the following dialog box displays: If you would like to keep the changes you made, use the cursor left/right keys to select Yes; then press Enter.
combination of both. Parameter CPU Type & Speed Description Format Shows the type and speed in Megahertz (MHz) of the Central Processing Unit (CPU) Floppy Disk Drive Shows the floppy disk drive type Hard Disk Drive Shows the size or capacity of the hard disk HDD Serial Number Shows the serial number of the hard disk System with Shows the AcerMedia Drive type, CD-ROM or DVD-ROM System BIOS Version Shows the version number of the BIOS.
Basic System Settings The Basic System Settings sub-menu allows you to set the system date and time. The following table describes the parameters in this sub-menu. Parameter Description Format Date Sets the system date. DDD MM DD, YYYY (day-ofthe-week month day, year) Time Sets the system time.
Startup Configuration The Startup Configuration sub-menu contains parameter values that define how your computer behaves on system startup. The following table describes the parameters in this sub-menu. Settings in boldface are the default and suggested parameter settings. Parameter Boot Display Description Sets the display on boot-up. Options Auto or Both When set to Auto, the computer automatically determines the display device when the computer starts up. If an external display device (e.g.
Parameter Description Options Quiet Boot Hides the POST messages and displays the TravelMate logo startup screen. Enabled or Disabled PnP OS With Simple Boot FLAG disabled, enables or disables Plug-and-Play operating system settings. Enabled or Disabled Boot Drive Sequence Specifies the order in which the computer starts up from. See the section below.
Onboard Devices Configuration The parameters in this screen are for advanced users only. You do not need to change the values in this screen because these values are already optimized. The Onboard Devices Configuration sub-menu assigns resources to basic computer communication hardware. The following table describes the parameters in this sub-menu. Settings in boldface are the default and suggested parameter settings. Parameter Serial Port Description Enables or disables the serial port.
Parameter Parallel Port Description Enables or disables the parallel port. When enabled, you can set the base I/O address, interrupt request (IRQ) and operation mode of the parallel port. If operation mode is set to ECP, the direct memory access (DMA) channel of the parallel port is set to 1.
Parameter Power-on Password Description When set, this password protects the computer from unauthorized entry. See the following section for instructions on how to set a password. Options Disabled or Enabled When Password Check on Boot and/or Password Check During Resume is enabled, you need to enter this password to continue operation. Hard Disk Password When set, this password protects the hard disk from unauthorized access. See the following section for instructions on how to set a password.
Changing a Password To change a password, follow these steps: Remove the current password. See “Removing a Password” on page 51. Set a new password. See “Setting a Password” on page 51. Power Management The Power Management screen contains parameters that are related to power-saving and power management.
The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Note: If your system has ACPI, all power management functions are taken care of by Windows. Parameter Description Options or Format Advanced Power Management Mode Enables or disables Advanced Power Management (APM) mode Disabled, Enabled or time values Turn Off Display Sets the time-out value before the display enters power saving mode.
Load Default Settings If you want to restore all parameter settings to their default values, select this menu item and press Enter. The following dialog box displays. If you would like to load default settings for all parameters, use the cursor left/right keys to select Yes; then press Enter. Choose No if otherwise.
AFlash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Use the AFlash utility to update the system BIOS flash ROM. Note: Do not install memory-related drivers (XMS, EMS, DPMI) when you use AFlash. The AFlash functions support all the operations required for system Flash ROM. The functions are divided into four steps as follows. 1.
Quick Way to Execute AFlash When you have already copied the AFlash files into your hard disk, you can simply type the following on the DOS prompt (subdirectory where the files are located) to quickly execute the program. aflash (file name) Enter The program automatically performs the loading and programming functions, then reboots the system. If the program cannot find the BIOS file, it returns to the main menu and flashes the following message: Can’t Read This File!!! Press any key to continue.....
System Utility Diskette This utility diskette is for the Acer TravelMate 330 notebook machine. It provides the following functions: 1. Read/write LCD panel ID 2. Set thermal sensor threshold 3. Verify thermal sensor threshold (by testing fan function) 4. Modem Dialing test To use this diskette, first boot from this diskette, then a “Microsoft Windows 98 Startup Menu” prompt you to choose the testing item. Follow the instructions on screen to proceed.
Set Thermal Sensor Threshold The system is equipped with sensors to protect against system overheating. By setting System and processor thermal thresholds, the system can turn on the cooling fan or shut down automatically when temperatures reach the defined threshold parameters. Modem Dialing Test The system is equipped with a 56K Modem. By testing the modem dialing to ensure the modem function. Note: A phone line is required when executing the Modem Dialing Test, or this test fails.
System Diagnostic Diskette This diagnostic diskette is for the Acer TravelMate 330 notebook machine. It provides the following functions: 1. PQA System Diagnostics 2. Audio Resource and Speaker Out Test 3. Scroll Button Test 4. Infrared Ray Test Note: The Infrared Ray setting in BIOS Setup must be set to enable when executing the Infrared Ray Test. 5.
Running PQA Diagnostics Program. PQA Vx_x Result Diag SysInfo Option xx-xx-xx Exit Press Æ ¨ to move around the main menu. Press Enter to enable the selected option. The main options are Diag, Result, SysInfo, Option and Exit. The Diag option lets you select testing items and times. The following screen appears when you select Diag from the main menu.
The screen below appears if you select Multi Test. PQA PQA Diag Diag Vx_x Vx_x Result Result Diag Diag ONE One MULTI Multi FULL QUICK SysInfo SysInfo xx-xx-xx xx-xx-xx Option Option Exit Exit TEST TEST TEST TEST TEST TEST TEST COUNT VALUE (1...9999) 1 Specify the desired number of tests and press Enter. After you specify the number of tests to perform, the screen shows a list of test items (see below).
Enter: Opens the available options Test Times: Indicates the number of tests to perform. Note: The F1 and F2 keys function only after you finish configuring the Test option. Diagnostic Program Error Code and Messages Error Code Message FRU/Action in Sequence 16XXX Backup battery error Backup battery 01XXX CPU or main board error Reload BIOS default setting.
Chapter 3 Removal and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat-bladed screwdriver Phillips screwdriver Tweezers Flat-bladed screwdriver or plastic stick Note: The screws for the different components vary in size.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order START 8 6 .9 A3 22 .9R 0 *1 sc re w M 2 .0*9 H D D M o d u le 8 6.9 A32 2 .4 R 0 *2 sc re w M 2 .0 *4 8 6.9 A32 2 .4 R 0*2 sc re w M 2 .
. M ain Unit 86.9A322.4R0*1 s crew M 2.0*4 M odem Heat P la te M o d e m B o a rd 86.9A323.6R0*11 sc rew M 2.0*9 86.9A522.6R0*2 sc rew M 2.0*6 L o w e r C a se 86.9A323.6R0*2 sc rew M 2.5*6 86.9A322.4R0*1 sc rew M 2.0*4 86.9A322.4R0*3 sc rew M 2.0*4 D IM M C o ve r D IM M M o d u le M a in b o a rd H D D Bo a rd M odem C o n n e cto r R T C B a tte ry 86.9A323.6R0*1 sc rew M 2.5*6 U p p e r C a se P C M C IA Slo t 86.9A322.
Removing the Battery Pack 1. Push the battery release button inward. 2. Slide the battery pack out from the main unit. 3. To replace the battery pack into the main unit, be sure that the triangular point in the battery pack matches with the point in the lower case.
Removing the Hard Disk Drive 1. Remove the screw of the hard disk module. 2. Slide the hard disk module out from its bay. Disassembling the Hard Disk Drive 1. Gently, detach the connector from the hard disk module. 2. Remove the two screws on both sides of the hard disk module. 3. Remove the hard disk plate from the hard disk module.
4. Slide the hard disk out from the hard disk drive bezel. 5. This completes the disassembly procedure of the hard disk drive. Disassembling the Middle Cover 1. To remove the middle cover, first remove the two screws at the back of the main unit. 2. Use a flatbladed screwdriver to lift up the middle cover from the lower case. 3. Disconnect the speaker cable from the system board. 4. Lift the middle cover away.
5. Remove the screw of the speaker from the middle cover. 6. Remove the speaker plate with speaker from the middle cover. 7. Separate the speaker plate from the speaker.
Removing the LCD Module 1. Disconnect the inverter/LED board cable from the system board. 2. Remove the two screws from the LCD coaxial cable. 3. Remove the LCD coaxial cable. 4. Remove the two screws on the base of the unit. 5. Gently, detach the LCD module from the main unit.
Disassembling the LCD Module 1. Remove the four cushions from the corners of the LCD bezel. 2. Remove the four screws from the LCD bezel. 3. Snap off the LCD bezel. 4. Remove the two screws from the hinges, then remove the hinges from the LCD bezel.
5. Detach the hinge caps from the hinge. 6. Remove the five screws from the LCD and the inverter/LED board. 7. Remove the LCD and inverter/LED board from the LCD panel. 8. Disconnect the LCD power cable from the inverter/LED board. 9. Disconnect the inverter/LED cable from the inverter/LED board.
10. Disconnect the LCD coaxial cable from the LCD. 11. This completes the disassembly procedure of the LCD module.
Disassembling the Main Unit Removing the Keyboard 1. Lift the keyboard up, turn it over to expose the keyboard connector. 2. Disconnect the keyboard connector carefully. Removing the DIMM 1. Remove the two screws of the DIMM cover. 2. Remove the DIMM cover from the main unit. 3. Use a flatbladed screw driver to push out the latches on both sides of the DIMM socket.
4. Gently, remove the DIMM module. 5. To add extended memory to the main unit, first remove the two screws from the DIMM cover. 6. Lift the DIMM cover out. 7. Insert the DIMM module into the socket.
Removing the MODEM Board 1. Remove the screw from the modem heat plate. 2. Remove the modem heat plate from the main unit. 3. Use two flat bladed screwdrivers to push out the latches on both sides of the modem socket. 4. Gently, remove the modem module. 5. Disconnect the modem connector cable from the modem board.
Removing the RTC Battery 1. Use a flat bladed screw driver to remove the RTC battery from its socket. Note: To replace the RTC battery, press the RTC battery into the socket.
Removing the Lower Case 1. To remove the lower case, remove the thirteen screws as shown here. 2. Remove the lower case from the main unit. Removing the System Board 1. Disconnect the touchpad cable from the system board. 2. Gently, remove the touchpad cable.
3. Remove the four screws of the system board. 4. Remove the system board from the uppercase. 5. Remove the modem connector from the upper case.
Removing the Touchpad 1. Remove the two screws from the touchpad bracket. 2. Remove the touchpad bracket from the uppercase. 3. Disconnect the touchpad cable from the touchpad board. 4. Remove the touchpad cable from the uppercase. 5. Remove the touchpad board from the uppercase.
6. Disconnect the hard drive/battery connection board from the system board. Removing the Fan 1. Disconnect the fan cable from the system board. 2. Remove the two screws, then remove the fan from the system board.
Removing the PCMCIA Slot 1. Remove the screw of the PCMCIA slot. 2. Remove the PCMCIA slot from the system board. 3. This completes the disassembly procedure of the main unit.
Removal and Replacement
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. Note: The diagnostic tests are intended to test only Acer products. NonAcer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. Note: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail. Do the following to select the test device. See “Running PQA Diagnostics Program.” on page 60 for details. 1.
If an error occurs, reconnect the connector on the System board. If the error still remains: 1. Reconnect the external diskette drive/CD-ROM module. 2. Replace the external diskette drive/CD-ROM module. 3. Replace the system board. Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested.
Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: 1. Remove the battery pack. 2. Connect the power adapter and check that power is supplied. 3. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack.
2. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the following figure 3. If the voltage is still less than 7.2 Vdc after recharging, replace the battery. To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer. If the battery status indicator does not light up, remove the battery pack and let it return to room temperature.
Error Symptom-to-FRU Index The symptom-to-FRU index lists the symptoms and errors and their possible causes. The most likely cause is listed first. Note: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer.
Error Messages List Error Messages Action in Sequence Extended RAM Failed at offset: nnnn DIMM System battery is dead Replace and run Setup Replace RTC battery and Run BIOS Setup Utility to reconfigure system time, then reboot system. System CMOS checksum bad - Default configuration used RTC battery System timer error RTC battery System board Run BIOS Setup Utility to reconfigure system time, then reboot system. Run BIOS Setup Utility to reconfigure system time, then reboot system.
Error Messages List Error Messages Allocation Error for: device Action in Sequence Run “Load Default Settings” in BIOS Setup Utility. RTC battery System board Failing Bits: nnnn DIMM BIOS ROM System board Fixed Disk n None Invalid System Configuration Data BIOS ROM I/O device IRQ conflict Run “Load Default Settings” in BIOS Setup Utility. System board RTC battery System board Operating system not found Enter Setup and see if fixed disk and drive A: are properly identified.
No-Beep Symptoms Symptom / Error No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT. Action in Sequence Reconnect the LCD connectors. LCD inverter ID LCD cable LCD inverter LCD System board No beep, power-on indicator turns on and a blinking cursor shown on LCD during POST. Ensure every connector is connected tightly and correctly. No beep during POST but system runs correctly.
Indicator-Related Symptoms Symptom / Error Indicator incorrectly remains off or on, but system runs correctly Action in Sequence Reconnect the inverter board Inverter board System board Power-Related Symptoms Symptom / Error Power shuts down during operation Action in Sequence Power source (battery pack and power adapter). See “Power System Check” on page 88. Battery pack Power adapter Hard drive & battery connection board System board The system doesn’t poweron.
Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. Action in Sequence Enter BIOS Setup Utility to execute “Load Default Settings, then reboot system. DIMM System board Speaker-Related Symptoms Symptom / Error Action in Sequence In Windows, multimedia programs, no sound comes from the computer. Audio driver Internal speakers make noise or emit no sound.
Power Management-Related Symptoms Symptom / Error The system will not enter hibernation Action in Sequence Keyboard (if control is from the keyboard) Hard disk drive System board The system doesn't enter hibernation mode and four short beeps every minute. See “Hibernation Mode” on page 39. Press Fn+F4 and see if the computer enters hibernation mode.
Peripheral-Related Symptoms Symptom / Error Action in Sequence System configuration does not match the installed devices. Enter BIOS Setup Utility to execute “Load Default Settings”, then reboot system. External display does not work correctly. Press Fn+F5, LCD/CRT/Both display switching Reconnect hard disk/CD-ROM/diskette drives. See “Running PQA Diagnostics Program.” on page 60. System board USB does not work correctly See “System Diagnostic Diskette” on page 59 Print problems.
Modem-Related Symptoms Symptom / Error Internal modem does not work correctly. Action in Sequence See “System Diagnostic Diskette” on page 59. Modem phone jack Modem board System board Note: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 56.
3. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive DIMM CD-ROM/Diskette drive Module PC Cards 4. Power-on the computer. 5. Determine if the problem has changed. 6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. 7. If the problem remains, replace the following FRU one at a time.
Troubleshooting
Chapter 5 Jumper and Connector Information Top View CN1 PS/2 Port CN14 Touchpad Connector CN2 AC Adapter Connector CN15 HDD Board Connector CN3 Video Port SW1 Power Switch CN4 Serial Port SW2 LCD Cover Switch Connector CN5 Parallel Port SW4 See Next Page CN6 USB Port PH1 Microphone-in Jack CN7 FAN Connector PH2 Line-in Jack CN8 Speaker PH3 Line-out Jack CN9 LCD Connector DM1 DIMM Socket 1 CN10 LED/Inverter Board Connector U1 FIR Port CN11 Modem Card Connector U20
SW4 Settings SW2 Setting Switch 1, Switch 2, Switch 3 OFF, OFF, OFF: US keyboard OFF, ON, OFF: European keyboard ON, OFF, OFF: Japanese keyboard OFF,OFF,ON: French Keyboard Switch 4, Switch 5 ON, OFF: OEM BIOS OFF, OFF: Acer BIOS Switch 6 ON: Bypass password OFF: Check password Bottom View DM2 102 DIMM Socket 2 Jumper and Connector Information
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 330. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note WHEN ORDERING FRU PARTS, that should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX) Picture No. Partname Description Part No. LCD 104 NS LCD ASSEMBLY MODULE (12.1 TFT) SHARP ASSY LCD MODULE 12.1"TFT TM330 6M.40C01.001 NS LCD12.1" TFT SHARP LCD 12.1"TFT SHARP/ LQ121S1DH01 56.0740C.001 NS INVERTER INVERTER T62.123.C.00 TFT 370P 19.21030.701 NS INVERTER CABLE C.A INV 20/ 15P 175MM TM330 50.40C02.001 NS LCD COAXIAL CABLE 12.1" TFT SHARP C.A LCD COAXIAL TM330 50.40C01.001 C.A LCD COAXIAL GRN TM330 50.40C05.
FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX) Picture No. Partname Description Part No. NS LCD BAZEL ASSEMBLY 12.1"TFT ASSY LCE BZL 330 60.40C05.001 NS DIMM 32MB SDRAM (MICRON) SDIMM 32M MT4LSD T464HG-662B 72.04464.00N NS DIMM 32MB SDRAM (MITSUBISHI) SDIMM 32M M5M4V64S0T P-8L 72.54644.B0N NS DIMM 32MB SDRAM (SAMSUNG) DIMM KMM466S424 CT-F10 32M V.C 72.46424.B0E NS DIMM 32MB SDRAM (LG) SDIMM 32MB GMM2645228 CTG-10K 72.26458.
FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX) Picture No. Partname Description Part No. NS DIMM 64MB SDRAM (SAMSUNG) SDIMM 64M KMM466S824 CT2F10 V.C 72.46824.A0N NS DIMM 64MB SDRAM (LG) SDIMM 64MB GMM2649228 CTG-10K 72.26498.00N NS DIMM 64MB SDRAM (NEC) SDIMM 64M 4564163G5A10B-9JF B 72.25359.B0N NS DIMM 128MB SDRAM (SAMSUNG) SO-DIMM 128M KMM466S1723 T2-F0 72.46172.00N NS HDD ASSEMBLY 4.3G IBM ASSY HDD MODULE 4.3G TM330 6M.40C02.001 NS HDD 4.3G IBM HDD 4.
FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX) Picture Chapter 6 No. Partname Description Part No. NS HDD 4.8G IBM HDD 4870MB IBM/DBCA204860 56.02834.121 NS HDD PLATE ASSY HDD PLT TM330 60.40C15.001 NS HDD BAZEL BZL HDD PC 050 330 41.40C01.001 NS HDD ASSEMBLY 6.4G IBM ASSY HDD MODULE 6.4G TM330 6M.40C02.002 NS HDD 6.4G IBM HDD 6490MB IBM/DBCA206480 56.02A02.031 NS HDD PLATE ASSY HDD PLT TM330 60.40C15.001 NS HDD BAZEL BZL HDD PC 050 330 41.40C01.
FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX) Picture No. Partname Description Part No. PCB 8 PCI MODEM BOARD (AMBIT) MODEM 56K AMBIT/ J07.017.C.00 54.09011.211 10 HDD BATTERY BOARD 330 HDD BOARD 55.40C03.001 11 TOUCH PAD BOARD TOUCHPAD MULTISWITCH SYNAPTIC 56.1740C.001 9 TM 330 MAINBOARD D-333 330 MAIN BOARD D-333 55.40C01.001 NS TM 330 MAINBOARD D-366 330 MAIN BOARD D-366 55.40C01.011 NS TM 330 MAINBOARD D-300 330 MAIN BOARD D-300 55.40C01.
FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX) Picture No. Partname Description Part No. Power NS ADAPTER 45W (DELTA) ADT 90-270V ADP-45GB UE5 370P 25.10046.151 NS ADAPTER 45W (LITE-ON) ADT 45W PA1460-19AC TM330 25.10068.021 14 BATTERY PACK LI-ON PANASONIC ASSY BTY PACK CGP-E/ 618AE 330 60.40C07.001 NS POWER CORD CORDSPT2#1 8*2C7A125V 1830MM 27.01618.001 NS CDROM&FDD MODULE CD ROM/FDD MODUL TEAC/ DF240500 90.40C28.001 NS DVDROM&FDD MODULE DVD/FDD MODUL TEAC /DF220500 90.
FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX) Picture 110 No. Partname Description Part No. 12 LOWER CASE ASSY L CASE 330 60.40C02.001 1 UPPER DIMM COVER CVR DIMM U AL 330 34.40C02.001 NS LOWER DIMM COVER CVR DIMM L PL 050330 42.40C05.001 15 MIDDLE COVER & SPEAKER ASSEMBLY ASSY MIDDLE CVR TM330 60.40C08.001 NS CPU HEATSINK WITH FAN ASSY CPU HSINK 330 60.40C03.001 3 MODEM HEAT PLATE PLT HEAT AL TM330 34.40C11.
FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX) Picture No. Partname Description Part No. 2 TOUCH PAD BRACKET HLD TOUCHPAD METAL TM330 34.40C07.001 6 TOUCH PAD FPC CABLE C.A FPC TOUCH PAD TM330 50.40C03.001 4 330 LOGO PLT LOGO (TOOLING) PMMA TM330 40.40C01.001 NS HINGE CAP PACK ASSY HINGE CAP PACK TM330 6K.40C01.002 NS SCREWS (BLACK) SCRW WHMS+CBZ M2.5+L4 BLACK 86.9A323.4R0 18 SCREWS SCRW WCH FLT M2*L4 BZN 86.9A322.4R0 19 SCREWS (BLACK) SCRW KAM MS+SBZ M2*L9 BLACK 86.
FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX) Picture No. Partname Description Part No. 21 SCREWS SCRW WAFER NYLO M2.5*6L NI 86.9A353.6R0 22 SCREWS SCRW KAH MS+CN M2*L6 NI 86.9A522.6R0 NS SCREWS SCRW MACH FL M3*4L NI 86.5A524.4R0 NS SCREWS SCRW MACH PAN M2*4L CZN 86.9A522.4R0 NS SCREWS SCRW MACH PAN M2*4L C-ZN 86.9A552.4R0 5 330 NAME PLATE PLT NAME 40.42B01.101 NS LCD CUSHION CSN LCD RUBBER 330 47.40C01.001 NS FOOT RUBBER FOOT RUBBER BUBBER BT 42.43B29.
Appendix A Model Number and Configurations This appendix provides the BASIC model number and the configuration to TravelMate 330 decided for Acer’s “global” product offering. Contact your regional offices or the responsible personnel/channel to provide you with further extension model numbers and configurations. Trade Mark: Acer Brand Name: Acer Product Name: TravelMate 330 Description: Notebook Personal Computer Model Number Definitions Model No. 330T 331T 332T Appendix A Ext.
Model Number and Configurations
Appendix B Test Compatible Components List This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows 95, Windows 98 and Windows NT 4.0 environments. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
Vendor Adapter Name Win 98 Win 95 Win NT CardBus 3COM Fast EtherLink XL cardbus pass pass pass w/ fix Intel EtherExpress PRO/ 100 Mobile Adapter pass pass pass w/ fix Toshiba CardBus LAN Card 100BASE-TX pass None None Xircom Cardbus Ethernet 10/ 100 pass pass with fix pass w/ fix Pocket Ethernet III pass w/ fix pass pass Other Xircom Test Compatible PCMCIA, Modem Card Vendor Adapter Name Win 98 Win 95 Win NT Modem ( up to 28.
Test Compatible I/O Peripheral Test Vendor Adapter Name Win 98 Win 95 Win NT Display IBM G72 pass pass pass IBM 9514-B04 TFT monitor pass pass pass Acer AcerView 76i pass pass pass Compaq color Monitor V70 pass pass pass NEC 20” Color Monitor pass pass pass IBM US English KBD (PS/AT Style) pass pass pass Acer 101 keyboard pass pass pass Microsoft Natural Keyboard pass pass pass IBM PS/2 Mini Mouse II pass pass pass Logitech PS Style mouse pass pass pass
Test Compatible Components List
Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
An overview of all the support services we offer, accompanied by a list of telephone, fax and email contacts for all your technical queries. We are always looking for ways to optimize and improve our services, so if you have any suggestions or comments, please do not hesitate to communicate these to us.
Index A setting in BIOS Utility ,48 brightness ACPI. See Advanced Configuration and Power Interface Advanced Configuration and Power Interface ,41 hot keys ,17 C Advanced Power Management ,41 APM.
power management ,38 Dual Display ,10 hot keys ,17 opening and closing ,11 Hardware Configuration and Specification ,24 performance ,10 Hibernation mode ,39,40 power management ,10, ,38 conditions ,40 simultaneous ,10 entering ,40 hot key ,17 DMA Channel Assignment ,25 resuming from ,40 Hotkeys.
L managing in BIOS Utility ,52 power management ,38 LCD ,9 ACPI ,41 LEDs ,12 advanced ,41 power management modes M display standby mode ,38 media access Hibernation mode ,39,40 hard disk standby mode ,38 sleep mode (ACPI) ,40 on indicator ,12 Standby mode ,39 Memory Check ,87 Model Number and Configurations ,113 Power System Check ,88 Battery Pack ,89 Power Adapter ,88 Processor ,26 N Notebook Manager hot key ,16 num lock R Removing ,75 on indicator ,12 DIMM ,75 Fan ,82 numeric keypad Ke
entering ,39 Test Compatible PCMCIA SCSI Card ,115 hot key ,16 TFT ,9 resuming from ,39 time Standby mode ,39 signals ,39 status indicator ,12 setting in Setup Utility ,46 touchpad ,19 status indicators ,12 storage EasyLink ,21 hot key ,17 Touchpad Check ,89 Troubleshooting ,85 floppy drive ,21 SVGA ,10 System Check Procedures ,86 U Undetermined Problems ,98 T USB ,9 utility Test Compatible Components List ,115 BIOS ,43,54 I/O Peripheral Test ,117 I/O, Storage Adapter ,117 V PCMCIA, LAN C