Acer TravelMate 3210Z Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on TravelMate 3210Z service guide.
Copyright Copyright © 2006 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
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Table of Contents Chapter 1 System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Chapter 4 Troubleshooting 57 System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 External Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 External CD-ROM Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Memory check . . . . . . . . . .
Chapter 1 System Specifications Features Below is a brief summary of the computer’s many feature: Platform and memroy T Intel® CentrinoTM Mobile Technology, featuring: t Intel® Pentium® M Processor 740/750/760/770/780 (2 MB L2 cache, 1.73/1.86/2/2.13/2.26 GHz, 533 MHz FSB) t Intel® Pentium® M Processor 735/735A (2MB L2 cache, 1.70 GHz, 400 MHz FSB) t Intel® 915GM/PM Express chipset t Wireless solution: integrated Intel® PRO/Wireless 2200BG network connection (dual-band 802.
Audio T Audio system with two built-in speakers T Built-in microphone T Intel® AC’97 audio support T Sound Blaster ProTM and MS-Sound compatible Communication T Modem: 56K ITU V.92 modem with PTT approval; wake-on ring ready T LAN: 10/100 Mbps Fast Ethernet; wake-on ring ready T T WLAN: integrated Intel® PRO/Wireless 2200BG network connection (dual-band 802.
System Block Diagram Intel Pentium-M/ Celeron-M CPU Micro FC-PGA Thermal Sensor Clock Generator CRT & TV-Out Conn. DDR II SODIMM 2 Daughter Card (M26P) PCI-Express x16 Mobile Intel 915PM/ GM and 910GML Express Chipset (Alviso) DDR II SODIMM 1 LVDS Conn. USB Conn. x3 Mobile Intel 82801FB ICH6-M Min i-PCI So cket BroadCOM LAN BCM440 1KFB / BCM578 8M PCMCIA & CardRead er Controller ENE CB7 12 13 94 Con troller TSB34AB21A USB Conn. x1 for BlueTooth Audio Codec Speaker Conn.
Board Layout Top View SW2 SW4 SW5 SW6 SW3 SW1 JP1 2 2 JP5 2 JP4 2 JP7 2 2 KQ: 2 JP42 2 2 JP10 4 SW3 Power Switch SW1 Lid Swtich JP1 Bluetooth Connector JP5 Touchpad Connector SW2 E-mail Switch JP4 Keyboard Connector SW4 Internet Browser Switch JP42 Speaker Connector SW5 Emanager Switch JP7 PCMCIA Slot SW6 User Programmable Switch JP10 Microphone Connector Chapter 1
Bottom View 2 PCN1 JP13 JP12 JP14 2 JP3 2 2 PJP11 JP20 JP17 2 JP16 JP22 2 2 JP21 JP19 2 2 JP23 JP24 2 JP25 2 JP26 JP28 2 2 JP30 2 JP31 JP35 T2 2 Q2 JP29 JP36 2 JP39 2 IR1 2 U42 JP41 JP40 JP21 Fan Connector JP24 USB Port PJP11 Battery Connector JP25 USB Port JP20 CPU Socket JP30 IEEE 1394 Port (No IEEE 1394 Port for this model) JP16 LVDS Connector JP36 Card Reader Connector(No Card Reader module for this model) JP22 VGA Board Connector IR Infrared Rece
A TravelMate tour After knowing your computer features, let us show you around your new TravelMate computer. Front View # 6 Icon Item Description 1 Display screen Also called LCD (liquid-crystal display), displays computer output. 2 Power button Turns the computer on and off. 3 Launch keys Buttons for launching frequently used programs. See “Launch keys” section for more details. 4 Microphone Internal microphone for sound recording.
Closed Front View # Chapter 1 Icon Item Description 1 headphones/speaker/ line-out jack with S/ PDIF support Connects to audio line-out devices (e.g., speakers, headphones). 2 Microphone/line-in jack Accepts inputs from external microphone. 3 Speakers Left and right speakers deliver stereo audio output. 4 Bluetooth® communication button/ indicator Press to enable/disable Bluetooth function. Lights to indicate the status of Bluetoothcommunications (optional).
Left View # 8 Icon Item Description 1 External display port Connects a display device (e.g., external monitor, LCD projector). 2 Network jack Connects to an Ethernet 10/100/1000based network. 3 Modem jack Connects to a phone line. 4 Two USB 2.0 ports Connects to USB 2.0 devices (e.g., USB mouse, USB camera). 5 PC Card slot Connects to one Type II PC Card. 6 PC Card slot eject button Ejects the PC Card from the slot.
Right View # Chapter 1 Icon Item Description 1 Optical drive Internal optical drive; accepts CDs or DVDs depending on the optical drive type. 2 LED indicator Lights up when the optical drive is active. 3 Optical drive eject button Ejects the opotical drive tray from the drive. 4 Emergency eject hole Ejects the optical drive tray when the computer is turned off. 5 Ventilation slots Enable the computer to stay cool, even after prolonged use.
Rear Panel # Item Description 1 Battery bay Houses the computer’s battery pack. 2 Power jack Connects to an AC adaptor. 3 10 Icon Connect to USB 2.0 devices (e.g., USB mouse, USB camera).
Bottom Panel # 1 Item Description Battery bay Houses the computer’s battery pack. 2 Battery lock Locks the battery in place. 3 Cooling fan Helps keep the computer cool. Note: Do not cover or obstruct the opening of the fan. Chapter 1 4 Memory compartment Houses the computer’s main memory. 5 Hard disk bay Houses the computer’s hard disk (secured by two screws). 6 Battery release latch Releases the battery for removal.
Indicators The computer has three easy-to-read status indicators on the upper-left above the keyboard, and four on the front panel. The power, battery and wireless communication status indicators are visible even when the LCD display is closed. Icon Function Description Cap lock Lights when Cap Lock is activated Num lock Lights when Num Lock is activated. Media Activity Indicates when the hard disc or optical drive is active. Bluetooth Indicates the status of Bluetooth communication.
Easy-launch Keys Located above the keyboard are four buttons. These buttons are called easy-launch buttons. They are mail, Web browser, Empowering Key < > and one user-programmable button. Press < > to ru the Acer Empowering Technology. The mail and web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web Browser, mail and programmable buttons, run the Acer Launch Manager.
Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger across the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. Touchpad Basics The following teaches you how to use the touchpad: T Move your finger across the touchpad (2) to move the cursor. T Press the left (1) and right (4) buttons located beneath the touchpad to perform selection and execution functions.
Function Drag Access context menu Scroll Left Button (1) Right Button (4) Click and hold, then use finger to drag the cursor on the touchpad Main touchpad (2) Center button (3) Tap twice (at the same speed as doubleclicking a mouse button) then hold finger to the touchpad on the second tap to drag the cursor. Click once Click and hold to move up/down/left/right. NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean.
Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded mumeric keypad The keyboard has three lock keys which you can toggle on and off. Lock Key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num lock + When Num Lock is on, the embedded keypad is in numeric mode.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Windows key Icon Description Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of function: + Activates next taskbar button. + Opens the My Computer window + Opens Help and Support. + Opens the Find: All Files dialog box. + Opens the Run dialog box. + Minimizes all windows.
Hot Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like sreen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the key before pressing the other key in the hotkey combination. Hot Key 18 Icon Function Description Fn-F1 Hot key help Displays help on hot keys. Fn-F2 Acer eSetting Launches the Acer eSettings in Acer eManager. Fn-F3 Acer ePowerManagement Launches the Acer ePowerManagement in Acer eManager.
Hot Key Icon Function Description Fn-y Volume down Decreases the speaker volume. Fn-x Brightness up Increases the screen brightness.
Special Key You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard. To type: Alt Gr> <5> The Euro symbol 1. Open a text editor or word processor. 2. Althold Gr> and then www.microsoft.com/typography/faq/faq12.htm Either directly press the < > symbol at the bottom-right of the keyboard, or <5> press the<5> symbol at the upper-center of the keyboard. Note The US dollar sign 1. Note Open a text editor or word processor. www.microsoft.
Hardware Specifications and Configurations Processor Item CPU type Specification Intel® Pentium® M Processor 740/750/760/770/780 (2 MB L2 cache, 1.73/ 1.86/2/2.13/2.26 GHz, 533 MHz FSB) Intel® Pentium® M Processor 735/735A (2MB L2 cache, 1.70 GHz, 400 MHz FSB) Core logic Intel® 915GM/PM+Intel ICH6-M (Mobile Intel 82801FB) CPU package Intel socketable 478pin Micro-BGA CPU core voltage 1.308V (highest frequency mode) to 0.956V (low frequency mode) 0.
Memory Combinations Slot 1 Slot 2 Total Memory 0MB 128MB 128MB 0MB 256MB 256MB 0MB 512MB 512MB 0MB 1024MB 1024MB 128MB 128MB 256MB 128MB 256MB 384MB 128MB 512MB 640MB 1284MB 1024MB 1152MB 256MB 128MB 384MB 256MB 256MB 512MB 256MB 512MB 768MB 256MB 1024MB 1280MB 512MB 128MB 640MB 512MB 256MB 768MB 512MB 512MB 1024MB 512MB 1024MB 1536MB 1024MB 0MB 1024MB 1024MB 128MB 1125MB 1024MB 256MB 1280MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB NOTE: Abov
Modem Interface Item Specification Supports modem protocol V.92 Modem connector type RJ11 Modem connector location Left side Bluetooth Interface Item Specification Chipset/Vendor for Wireless LAN Card built-in Mobile Data throughput 723 bps (full speed data rate) Protocol Bluetooth 1.1 (Upgradeable to Bluetooth 1.2 when SIG specification is ratified). Interface USB 1.1 Connector type Mini-USB Intel® 82801FB (ICH6-M)/WNC Wireless Module 802.
Hard Disk Drive Interface Item Voltage tolerance Specification 5V(DC) +/- 5% 5V(DC) +/- 5% 5V(DC) +/- 5% 5V(DC) +/- 5% Combo Drive Interface Item Specification Vendor & model name Philips SCB5265+UJDA770 Performance Specification With CD Diskette With DVD Diskette Transfer rate (KB/sec) Sustained: Max 3.6Mbytes/sec Sustained: Max 10.
DVD-Dual Interface Item Specification Applicable disc format for Panasonic UJ-845 Read: DVD: DVD-5, 9,10,18, DVD-R (3.95G/4.7G), DVD-RW, DVD_RAM (4.7G), DVD+R, DVD+RW CD: CD-Audio, CD-ROM (mode1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), CD-I (mode 2, form 1 and form 2), CD-I Ready, CD-I Bridge, CD-R, CD-RW, Photo CD, Video CD, Enhanced Music CD, CD-TEXT Write: DVD: DVD-RAM, DVD-R4.
Audio Interface Item Specification Mixed sound source Line-in, CD Voice channel 8/16-bit, mono/stereo Sampling rate 44,1 KHz (48K byte for AC97 interface) Internal microphone Yes Internal speaker / Quantity Yes/2 Video Interface Item Specification Chipset ATI Mobility Radeon X1300 (for discrete models) Package MBGA 708 pin Interface PCIE x16 Supports ZV (Zoomed Video) port Yes ® Video Memory Item Specification Chipset ATI Mobility RADEON® X1300 (for discrete models) Memory size 6
PCMCIA Port Item Specification Supports ZV (Zoomed Video) port No ZV support Supports 32 bit CardBus Yes System Board Major Chips Item Controller Core logic Intel 915GM/PM+Intel ICH6-M (Mobile Intel 82801FB) VGA ATI Mobility RADEON® X1300(for discrete models) LAN BroadCom BCM4401 ® ® IEEE 1394 TSB34AB21A USB 2.0 built-in Intel® ICH6-M (Mobile Intel 82801FB) Super I/O controller SMsC LPC 47N217 Bluetooth built-in Intel® ICH6-M (Mobile Intel 82801FB) Wireless 802.
Battery Item Specification Package configuration 3 cells in series, 2 series in parallel for 6-cell battery 2 cells in series, 3 series in parallel for 9-cell battery Normal voltage 11.1V Charge voltage 12.6+-0.1v LCD 14.1 inch Item Vendor & model name Specification QDI: QDI CMO QD14TL01 (Glare) QD14TL01 N141I1-L03 Surface treatment: glare+hard coating 3H CMO N141I1-L02 (nonglare) Screen Diagonal (mm) 14.1 inches 14.1 inches 14.1 inches Active Area (mm) 303.7x189.8 303.7x189.8 303.
LCD Inverter Item Specification Brightness conditions Vadj=3.3V Input voltage (V) 9~21 Input current (mA) 350 (max) Output voltage (V, rms) 1600 (starting voltage) Output current (mA, rms) 6.2~6.8 (DAC=0) Output voltage frequency (k Hz) 45~65K Hz AC Adaptor Item Specification Input rating 90V AC to 264V AC, 47Hz to 63Hz Maximum input AC current 1.7A Inrush current 240A@115VAC 240A@230VAC Efficiency 83% min.
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Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: T To choose a menu, use the cursor left/right keys (zx). T To choose a parameter, use the cursor up/down keys ( wy). T To change the value of a parameter, press por q. T A plus sign (+) indicates the item has sub-items. Press e to expand this item. T Press ^ while you are in any of the menu options to go to the Exit menu.
Main Insyde Software SCU Main May 20, 2005 Advanced Security Boot ----Devices--------------------------------------------------Product Name Manufacturer Name VGA Version = 3104 Exit CPU = Intel® Pentium ® 4 CPU speed = 2.0 GHz = Acer = V1.
Parameter Description L2 Cache This field displays CPU L2 cache size. It varies in CPU type. System Memory This field reports the memory size of system base memory. The size is fixed to 640 KB. Extended Memory This field reports the memory size of the extended memory in the system.
The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. Insyde Software SCU Main Advanced May 20, 2005 Security Boot 5:40:09 AM Exit Date and Time Power On Display ----------------Power On Display--------------- ˇ Quiet Boot (˙ ) Auto ˇ LCD Auto DIM ( ) Both ˇ _ Network Boot F12 Boot Menu OK Cancel ˇ D2D Recovery Press key to select a control.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Date and Time The hours are displayed with 12 hour format. The values setin these two fields take effect immediately. Quiet Boot Determines if the system will display customer logo and summary screen or not. Format/Option Option: Enabled or Disabled Enable: Customer logo is displayed, and summary screen is disabled.
Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. Insyde Software SCU Main May 20, 2005 5:40:09 AM Advanced Security Boot Exit --------------------------Infrared Port(FIR)----------------------- Infrared Port (FIR) Max.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Insyde Software SCU Main May 20, 2005 Advanced Security 5:40:09 Boot AM Exit Set User Password Set Supervisor Password _ Lock HardDisk Drive --------Set Supervisor password---------------Enter old Supervisor password: .......... Enter new Supervisor Password: . . . . . . . . . .. Verify new Supervisor Password: .......... [ ] Boot System OK Cancel Enter new password.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Insyde Software SCU Main Advanced May 20, 2005 5:40:09 Security Boot Boot Device ----- Boot Device Exit ` ---- Hard Drive CD-ROM/DVD Drive Floppy Device Network Boot Press key to select a control. button or key accept entries.
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. Insyde Software SCU Main Nov 26, 2005 5:40:09 Advanced Security Boot Exit Exit Saving Changes --------------Exit Saving Changes-----------------Press to save the current Setup parameters to CMOS RAM. Exit Discarding Changes Load Setup Defaults Discard Changes The system will reboot!!! OK for block select. Cancel for item select.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: T New versions of system programs T New features or options T Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
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Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Small Philips screw driver T Philips screwdriver T Plastic flat head screw driver Tweezers NOTE: The screws for the different components vary in size.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 44 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
LCD Module 4 screw caps *4 LCD Bezel *2 *2 LCD Inverter LCD Panel LCD Assembly *8 LCD LCD Wire Cable LCD Brackets Screw List Item 46 Description A SCW HEX NYL I#R-40/O#4-40 L5.5 B SCREW MACH WAFER M2*L4 NI C CPU SCREW M2.5*6.5 (2.7KG) D CPU SCREW M2.5*6.5 (4.5KG) E SCRW WH MS+CBZ M2.5+L4 BLACK F SCREW M2.5-6 G SCREW M2*3 NYLON 1JMCPC-420325 H SCREW M2.5X6 I SCREW M2-3 J SCRW M2.5*L3(NON NYLOK) K SCREW M2.5-5 L SCREW M3x4(86.9A524.
Removing the Battery Pack 1. Unlock the battery lock. 2. Slide the battery latch then remove the battery.
Removing the Wireless LAN Card/the HDD Module/the Memory/the CPU/ the ODD Module and the LCD Module Removing the Wireless LAN Card and the HDD Module 1. Remove the two screws fastening the PCI door. 2. Detach the PCI door. 3. Disconnect the wireless antennae. 4. Pop out the wireless LAN card then remove it. 5. Remove the two screws fastening the HDD cover. 6. Remove HDD cover carefully. 7. Pull the HDD module backwards to disconnect the HDD module then remove it from the main unit.
4. Remove the two screws fastening the thermal door. 5. Detach the thermal door from the main unit. 6. Remove the four screws holding the thermal module. (Follow the order indicated by the numbers: 4, 3, 2 then1. Please reverse the order when you assemble the system). 7. Disconnect the fan cablle as shown. 8. Take out the thermal module from the main unit carefully. 9. Use a flat headed screwdriver to release the CPU lock. 10. Then remove the CPU from the CPU socket carefully.
3. Open the LCD module as shown and detach the middle cover carefully. 4. Remove the two screws fastening the keyboard. 5. Turn over the keyboard as shown. 6. Disconnect the keyboard cable then remove the keyboard. 7. Tear off the mylard festening the wireless antenna set. 8. Pull out the wireless antenna from the main unit carefully. 9. Disconnect the LCD cable from the main board. 10. Remove two screws holding the LCD module. 11.
Chapter 3 51
Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly 1. To separate the upper and the lower case assembly, remove six screws as shown. 2. Turn over the main unit, remove 9 screws on the other side. 3. Separate the main unit into the upper case assembly and the lower case assembly. Disassembling the Upper Case Assembly 52 1. Disconnect the touchpad FFC from the main board. 2. Disconnect the bluetooth cable. 3.
10. Detach the touchpad support from the upper case carefully. 11. Detach the touchpad from the upper case. 12. Disconnect the FFC from the touchpad. Disassembling the Lower Case Assembly 1. Remove four screws fastening the main board to the lower case. 2. Turn over the lower case assembly, then remove one screw on the other side as shown. 3. Disconnect the speaker cable. 4. Detach the main board assembly from the lower case carefully. 5. Remove the three screws fastening the VGA board. 6.
8. Detach the VGA thermal from the VGA board. 9. Disconnect the modem cable from the main board. 10. Remove the two screws fastening the modem board as shwon. 11. Disconnect the modem board from the main board. 12. Disconnect the modem cable from the modem board. 13. Remove the two screws holding the speaker set to the lower case. 14. Take out the speaker set from the lower case. This completes the main unit disassembly.
Disassembling the LCD Module 1. Remove the four screw caps as shown. 2. Remove the four screws holding the LCD bezel. 3. Then detach the LCD bezel from the LCD module. 4. Remove the screw fastening the LCD inverter. 5. Disconnect the LCD cable and disconnect the inverter cable, then remove the inverter. 6. Remove the two screws fastening the LCD assembly to the LCD panel. 7. Take out the LCD assembly from the LCD panel. 8. Remove the four screws fastening the LCD left bracket then remove it.
Disassembling the External Modules Disassembling the HDD Module 1. Remove the two screws holding the HDD bracket on one side. 2. Remove another two screws holding the HDD bracket on the other side. 3. Then take the hard disc drive out of the HDD bracket. Disassembling the ODD Module 56 1. Remove the two screws fastening the ODD bracket. 2. Remove the ODD bracket from the optical disc drive module.
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Duplicate symptom and obtain the failing symptoms in as much detail as possible. 2. Distinguish symptom. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
System Check Procedures External Diskette Drive Check If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board. If the error still remains: 1. Reconnect the external diskette drive/DVD-ROM module. 2. Replace the external diskette drive/CD-ROM module. 3. Replace the main board. External CD-ROM Drive Check Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does not have any label attached to it.
Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: 1. Remove the battery pack. 2. Connect the power adapter and check that power is supplied. 3. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack.
Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Management in control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on recharging or discharging. From Hardware: 1. Power off the computer. 2.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer.
Index of Error Messages Error Message List Error Messages FRU/Action in Sequence Struck Key See “Keyboard or Auxiliary Input Device Check” on page 58 System CMOS checksum bad - Default configuration used RTC battery Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system, then reboot system. Run BIOS Setup Utility to reconfigure system time, then reboot system. Main board Previous boot incomplete - Default configuration used “Load Default Settings” in BIOS Setup Utility.
Error Message List No beep Error Messages Power-on indicator turns off and LCD is blank. FRU/Action in Sequence Power source (battery pack and power adapter.) See “Power System Check” on page 59 Ensure every connector is connected tightly and correctly. Reconnect the DIMM. Main board. Power-on indicator turns on and LCD is blank. Power source (battery pack and power adapter.
Insyde MobilePro BIOS POST Beep Code and POST Messages The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer.
Beep Code Message Description N/A “NO INTERRUPTS FROM TIMER 0” Timer 0 of the clock timer controller does not generate system interrupts correctly. N/A “UNEXPECTED AMOUNT OF MEMORY - RUN SCU” The system memory size does not match with the CMOS record. N/A “CLOCK NOT TICKING CORRECTLY” The system clock does not working correctly. N/A “TIME/DATA CORRUPT - RUN SCU” The time/date information in CMOS is invalid. N/A “MACHINE IS LOCKED - TURN KEY” The keyboard operation is locked.
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work Action in Sequence First, plug a monitor to CRT port. Next, enter BIOS utility to running “Load Default Settings” then reboot the system. Reconnect the LCD connectors. Keyboard (if the brightness function key doesn't work). LCD cable LCD inverter LCD Main board LCD is too dark LCD brightness cannot be adjusted Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system.
Power-Related Symptoms Symptom / Error Battery can’t be charged or discharged Action in Sequence See “Check the Battery Pack” on page 60. Battery pack Main board System hang during POST ODD/HDD/FDD/RAM module Main board PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly PCMCIA slot pin is damaged.
Power Management-Related Symptoms Symptom / Error The system doesn't resume from hibernation/ standby mode. Action in Sequence Connect AC adapter then check if the system resumes from Standby/Hibernation mode. Check if the battery is low. Hard disk drive Main board The system doesn't resume from standby mode after opening the lid of the portable computer. LCD cover switch Battery fuel gauge in Windows doesn’t go higher than 90%.
Modem/LAN-Related Symptoms Symptom / Error Internal modem does not work correctly. Action in Sequence Phone cable Driver Reconnect the Internal modem cable to the main board tightly. Main board Internal LAN does not work correctly Lan cable Driver Main board NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 71.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 70 1. Run the diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power System Check” on page 59): 1.
72 Chapter 4
Chapter 5 Jumper and Connector Locations Top View SW2 SW4 SW5 SW6 SW3 SW1 JP1 2 2 JP5 2 JP4 2 JP7 2 2 KQ: 2 JP42 2 2 JP10 SW3 Power Switch SW1 Lid Swtich JP1 Bluetooth Connector JP5 Touchpad Connector SW2 E-mail Switch JP4 Keyboard Connector SW4 Internet Browser Switch JP42 Speaker Connector SW5 Emanager Switch JP7 PCMCIA Slot SW6 User Programmable Switch JP10 Microphone Connector Chapter 5 73
Bottom View 2 PCN1 JP13 JP12 JP14 2 JP3 2 2 PJP11 JP20 JP17 2 JP16 JP22 2 2 JP21 JP19 2 2 JP23 JP24 2 JP25 2 JP26 JP28 2 2 JP30 2 JP31 JP35 T2 2 Q2 JP29 JP36 2 JP39 2 IR1 2 U42 74 JP41 JP40 JP21 Fan Connector JP24 USB Port PJP11 Battery Connector JP25 USB Port JP20 CPU Socket JP30 IEEE 1394 Port (No IEEE 1394 Port for this model) JP16 LVDS Connector JP36 Card Reader Connector(No Card Reader module for this model) JP22 VGA Board Connector IR Infrared
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 3210Z series products. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel.
Exploded Diagram The System 011 012 013 76 Chapter 6
Upper Case Assembly Chapter 6 77
Lower Case Assembly 78 Chapter 6
LCD Module Chapter 6 79
HDD Module ODD Module 80 Chapter 6
TravelMate 2400/3210/3220 FRU List Picture No. Part Name and Description Part Number Adapter NS (Not Show) ADAPTER 3 PIN 65W DELTA SADP-65KB BEF 19V 3PIN AP.06501.006 ADAPTER 3 PIN 65W LITEON PA-1650-02CO 65W 3 PIN AP.06503.007 ADAPTER 3 PIN 65W HIPRO HPOK066B13CP 3P 65W AP.0650A.004 BATTERY LI-ION 6 CELLS-SANYO 2000mAH UR18650F BT.00603.001 BATTERY LI-ION 6 CELLS-SONY 2000mAH US18650G4 BT.00604.004 BATTERY LI-ION 6 CELLS-SANYO 2400mAH UR18650F BT.00604.
TravelMate 2400/3210/3220 FRU List Picture No. Part Name and Description Part Number The System013 VGA BOARD M26P 64MB 55.A70V5.002 Upper Case Assembly004 FFC CABLE - T/P TO T/P BOARD 50.A70V5.001 NS BLUETOOTH CABLE 50.A70V5.002 NS MODEM CABLE 50.A70V5.003 NS POWER CORD-AUS 27.A70V5.001 NS POWER CORD-CHINA 27.A70V5.002 NS POWER CORD-DENMARK 27.A70V5.003 NS POWER CORD-EC 27.A70V5.004 NS POWER CORD-INDIA 27.A70V5.005 NS POWER CORD-ISREL 27.A70V5.
TravelMate 2400/3210/3220 FRU List Picture No. Part Name and Description Part Number The System254; Upper Case Assembly001 UPPER CASE-TM 60.TAAV5.001 The System002 LOWER CASE- UMA 60.A70V5.002 NS LOWER CASE- NON UMA 60.A70V5.003 Upper Case Assembly002 4 - WAY BUTTON 42.A70V5.002 Upper Case Assembly003 TP SUPPORT 33.A70V5.001 Lower Case Assembly003 DIMM COVER 42.A70V5.003 Lower Case Assembly004 PCI DOOR 42.A70V5.005 Lower Case Assembly005 THERMAL DOOR 42.A70V5.
TravelMate 2400/3210/3220 FRU List Picture No. Part Name and Description Part Number NS INTEL PENTIUM M DOTHAN 1.6GHZ 2M UFCBGA SL7EG B-1 STEPPING KC.N0001.725 NS INTEL PENTIUM M 1.6G 2M 533FSB uFCPGA2 SL86G C-1 STEPPING KC.N0001.730 NS INTEL PENTIUM M 1.73G 2M 533FSB uFCPGA2 SL7SA C-1 STEPPING KC.N0001.740 NS INTEL PENTIUM M 1.87G 2M 533FSB uFCPGA2 SL7S9 C-1 STEPPING KC.N0001.750 NS INTEL PENTIUM M 2.0G 2M 533FSB uFCPGA2 SL7SM C-1 STEPPING KC.N0001.
TravelMate 2400/3210/3220 FRU List Picture No. Part Name and Description Part Number ODD Module DVD DUAL MODULE 8X HLDS GWA-4082N (DL) 6M.A70V5.007 ODD Module001 DVD DUAL 8X DRIVE HLDS GWA-4082N (DL) KU.0080D.016 ODD Module002 DVD DUAL BEZEL - TRAY IN 42.A70V5.008 ODD Module003 ODD BRACKET 33.A70V5.002 ODD Module SUPER MULTI MODULE 8X PANASONIC UJ840BAA (DL) 6M.A70V5.008 ODD Module001 SUPER MULTI 8X DRIVE PANASONIC UJ840BAA KU.00807.011 ODD Module002 SUPER MULIT BEZEL 42.A70V5.
TravelMate 2400/3210/3220 FRU List Picture No. Part Name and Description Part Number Lower Case Assembly008 HDD DOOR 42.A70V5.011 The System011 KEYBOARD DARFON CHINESE KB.T5902.001 KEYBOARD DARFON US INTERNATIONAL KB.T5902.002 KEYBOARD DARFON THAI KB.T5902.003 KEYBOARD DARFON GERMAN KB.T5902.004 KEYBOARD DARFON UK KB.T5902.005 KEYBOARD DARFON ITALIAN KB.T5902.006 KEYBOARD DARFON FRENCH KB.T5902.007 KEYBOARD DARFON SWISS/G KB.T5902.008 KEYBOARD DARFON BELGIUM KB.T5902.
TravelMate 2400/3210/3220 FRU List Picture Chapter 6 No. Part Name and Description Part Number LCD Module006 LCD WIRE CABLE 50.A70V5.005 LCD Module004 LCD PANEL WITH LOGO W/ANTENNA - TM 60.TAAV5.002 LCD Module005 LCD BEZEL 60.A70V5.006 LCD Module002, 003 LCD BRACKET SET 6K.A70V5.001 LCD Module ASSY LCD MODULE 14.1 WXGA NON GLARE CMO (N141l 1-L03) W/ANT-TM 6M.TAAV5.004 LCD Module001 LCD 14.1 WXGA NON GLARE CMO (N141l 1L02) LK.1410D.004 LCD Module007 LCD INVERTER 19.A70V5.
TravelMate 2400/3210/3220 FRU List Picture 88 No. Part Name and Description Part Number LCD Module004 LCD PANEL WITH LOGO W/ANTENNA - TM 60.TAAV5.002 LCD Module005 LCD BEZEL 60.A70V5.006 LCD Module002, 003 LCD BRACKET SET 6K.A70V5.001 LCD Module ASSY LCD MODULE 14 .1 WXGA NON GLARE QDI (N141V2 QD14TL01 REV 01) W/ O ANT - TM 6M.TAAV5.007 LCD Module001 LCD 14 .1 WXGA NON GLARE QDI N141V2 QD14TL01 REV 01 LK.14109.004 LCD Module007 LCD INVERTER 19.A70V5.
TravelMate 2400/3210/3220 FRU List Picture Chapter 6 No. Part Name and Description Part Number LCD Module005 LCD BEZEL 60.A70V5.006 LCD Module002, 003 LCD BRACKET SET 6K.A70V5.001 LCD Module ASSY LCD MODULE 14.1 WXGA NON GLARE CMO (N141l 1-L03) W/O ANT-TM 6M.TAAV5.008 LCD Module001 LCD 14.1 WXGA NON GLARE CMO (N141l 1L02) LK.1410D.004 LCD Module007 LCD INVERTER 19.A70V5.001 LCD Module006 LCD WIRE CABLE 50.A70V5.005 LCD Module004 LCD PANEL WITH LOGO W/O ANTENNA TM 60.TAAV5.
TravelMate 2400/3210/3220 FRU List Picture No. Part Name and Description Part Number LCD Module002, 003 LCD BRACKET SET 6K.A70V5.001 The System251 MAINBOARD 915PM FOR VGA GLAN W/ READER PCMCIA SLOT W/O CPU MEMORY LB.TAA02.002 MAINBOARD 915GM UMA GLAN W/ READER PCMCIA SLOT W/O CPU MEMORY LB.TAA02.001 MAINBOARD 910GML UMA GLAN W/ PCMCIA SLOT W/O READER CPU MEMORY LB.TA902.001 NS PCMCIA SLOT 22.A70V5.001 NS MEMORY IFX 256MB/ 533MHZ, HYS64T32000HDL-3.7-A KN.25602.
TravelMate 2400/3210/3220 FRU List Picture No. Part Name and Description Part Number Upper Case Assembly005 TOUCHPAD 56.A70V5.001 NS SPEAKER SET (R&L) 23.A70V5.002 NS LCD RUBBER PAD 47.A70V5.001 NS LCD SCREW PAD 47.A70V5.002 NS LCD RUBBER 47.A70V5.003 NS NAME PLATE - TM3210Z TBD NS RUBBER FOOT - ONE PIN 47.A70V5.004 NS RUBBER FOOT - TWO PINS 47.A70V5.005 SCREW NS SCREW M2*3(NL) 86.A70V5.001 SCREW NS SCREW M2*4 86.A70V5.002 SCREW NS SCREW M2*6 86.A70V5.
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Index A Features 1 Flash Utility 41 AFLASH Utility 41 Floppy Disk Audio 25 removing the 55 B FRU (Field Replaceable Unit) List 75 Battery Pack 47 H BIOS 21 package 21 password control 21 ROM size 21 ROM type 21 vendor 21 Version 21 Hard disk 23 HDD 23 Hot Keys 16 I Indicators 12 BIOS Supports protocol 21 BIOS Utility 31 Basic System Settings 37 Navigating 32 Startup Configuration 38 System Security 40 Board Layout Bottom View 5, 74 Top View 4, 73 C Intermittent Problems 70 K Keyboard 27 Keybo
System Memory 21 System Utilities 31 System Utility Diskette 31 T Touchpad Check 60 Troubleshooting 57 U Undetermined Problems 71 USB 26 utility BIOS 31 V Video 26 2 Index