Acer TravelMate 3200 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on TravelMate 3200 service guide.
Copyright Copyright © 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
VI
Table of Contents Chapter 1 System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Disassembling the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Disassembling the External Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Disassembling the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Disassembling the Optical Drive Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Chapter 4 Troubleshooting 65 System Check Procedures . . . .
Chapter 1 System Specifications Features Below is a brief summary of the computer’s many feature: Performance T Intel® Pentium M® processor 715, 725,735,745,755 T Intel® 855GME chipset T 256/512 MB of DDR333 SDRAM standard, upgradeable to 2048 MB with dual soDimm modules T 40 GB and above high-capacity, Enhanced-IDE hard disk T Advanced Configuration Power Interface (ACPI) power management system. T The 14.
Expansion T One Type II CardBus PC Card slot T Upgradeable memory modules T Acer EasyPort T One Type II PC Card slot T One RJ-11 phone jack (V.90/92) T One RJ-45 jack for LAN (Ethernet 10/100/1000 Base-T) T One 100-pin port replicator T One external monitor port T One line-out jack (3.5mm minijack) T One microphone jack (3.5mm minijack) T One Infrared (FIR) port T One IEEE 1394 port T Two USB 2.
System Block Diagram 1 2 3 4 5 6 7 8 Voltage Rails PWR_SRC Primary DC system power supply 3VSUS 3.3V switched power rail ( off in S4-S5 ) +3V 3.3V switched power rail ( off in S3-S5 ) 3VPCU 3V always on power rail 5VSUS 5V switched power rail ( off in S4-S5 ) +5V 5V switched power rail ( off in S3-S5 ) 5VPCU 5V always on power rail A A PCLK_ICH (SB,SB-PCI DEVICE) DOTHAN VCC_CORE 1.34V/0.94V switched power rail for CPU core voltage ( off in S3-S5 ) +1.
Board Layout Top View power button for testing 4 Chapter 1
1 RJ11 16 Bluetooth Connector 2 1394 Connector 17 MDC Connector 3 USB Connector 18 BIOS Socket 4 VGA Connector 19 ODD Connector 5 Modem Cable Connector 20 Touchpad Connector 8 LCD Connector 21 Keyboard Connector 9 Internal MIC Connector 22 QSB Cable Connector 10 Battery Connector 23 RTC battery Connector 11 FAN Connector 24 RJ45 Connector 12 Line-out Connector 25 Power Jack 13 MIC Connector 26 Docking 14 Speaker Connector 27 3-in-1 Module Connector 15 DDR SO-
Bottom View 6 Chapter 1
28 DDR SO-DIMM (BOT) 31 PCMCIA Connector 29 HDD Connector 32 PCMCIA Slot 30 Mini-PCI Slot Chapter 1 7
Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front Open View # Icon Item Description 1 Display screen Also called LCD (liquid-crystal display), displays computer output. 2 Power button Turns on the computer. 3 Status indicators Light-Emitting Diodes (LEDs) that turn on and off to show the status of the computer’s functions and components. 4 Keyboard Inputs data into your computer.
9 Chapter 1 Microphone Internal microphone for sound recording.
Front Closed View # # Item Description Icon Item Description 1 Speakers Left and right speakers deliver stereo audio output. 2 Infrared port Interfaces with infrared devices (e.g., infrared printer, IR-aware computer). 3 Power indicator Lights when the computer is on. 4 Battery indicator Lights when the battery is being charged 5 Bluetooth communications Indicates that (optional) Bluetooth is enabled. 6 Wireless communication Indicates status of wireless LAN communication.
Left View # # Chapter 1 Item Description Icon Item Description 1 Security keylock Connects to a Kensington-compatible computer security lock. 2 IEEE 1394 port Connects to IEEE 1394 devices. 3 Modem jack Connects to aphone line. 4 USB port Connect to Universal Serial Bus (USB) 2.0 devices (e.g., USB mouse, USB camera). 5 Ventilation slots Enable the computer to stay cool, even after prolonged use. 6 Speaker/Line-Out/ Headphone jack Connects to audio line-out devices (e.g.
Right Panel # # 12 Item Icon Description Item Description 1 Optical drive Internal optical drive; accepts CDs or DVDs depending on the optical drive type. 2 LED indicator Lights up when the optical drive is active. 3 Emergency eject hole Ejects the optical drive tray when the computer is turned off. 4 Optical drive eject button Ejects the optical drive tray from the drive. 5 Eject button Ejects the PC Card from the slot. 6 PC Card slot Connects to one Type II CardBus PC Card.
Rear Panel # Chapter 1 # Item Icon Item Description Description 1 Expansion port Connects to I/O port replicator or EasyPort expansion devices. 2 External display port Connects to a display device (e.g., external monitor, LCD projector).
Bottom Panel Bottom view 4 # # Item Icon Description Item Description 1 Memory compartment Houses the computer’s main memory. 2 Cooling fan Helps keep the computer cool. Note: Don’t cover or obstruct the opening Note of the fan. 14 3 Battery release latches Unlatches the battery to remove the battery pack. 4 Battery bay Houses the computer’s battery pack. 5 Battery lock Locks the battery in place.
Indicators The computer has three easy-to-read status icons on the upper-left above the keyboard. Icon Icon Function Function Caps lock Description Description Lights when Caps Lock is activated. Num lock Lights when Num Lock is activated. Media Activity Lights when the disc or AcerMedia is activated. In addition, there are two indicators at the front panel. Even when the cover is closed, the state or features can still b seen.
Icon 16 Function Description Power Lights green when the power is on and orange when the computer is in standby mode. Battery Lights orange when the battery is charging.
Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys The keyboard has three lock keys which you can toggle on and off. Lock Key Description Lock Key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num lock (Fn-F11) When Num Lock is on, the embedded keypad is in Fn-F11 numeric mode.
Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired Access Desired Access Number keys on embedded keypad Cursor-control keys on embedded keypad Main keyboard keys 18 Num Lock On Num Lock Off Type numbers in a normal manner. Hold j while using cursor-control keys.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Key Windows key Icon Description Description Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu.
Hot Keys The computer employs hot keys or key combinations to access most of the computer’s controls like sreen brightness, volume output and the BIOS utility. Fn To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Hot Key Fn-F1 Icon Fn-F1 Icon Function Function Description Description Hot key help Displays help on hot keys. Acer eSetting Launches the Acer eSetting in the Acer eManager set by the Acer Empowering key.
Hot Key Icon Function Description Fn-y Volume down Decreases the speaker volume. Fn-x Brightness up Increases the screen brightness. Fn-z Brightness down Decreases the screen brightness Euro Types the Euro symbol.
The Euro Symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard. NOTE: For US keyboard users: The keyboard layout is set when you first set up Windows. For the Euro symbol to work, the keyboard layout has to be set to United States-International. To verify the keyboard type in Windows XP, follow the steps below: 1. Click on Start, Control Panel. 2.
Launch Keys Located at the upper-right above the keyboard are four buttons. These buttons are called launch keys. They are designated as the mail, Web browser, Empowering and programmable keys. Press the Acer Empowering Key to run the Acer EManager. The mail and Web browser are default for Email and Internet programs, but can be reset by users. To set the mail, Web browser and programmable keys, run the acer Launch Manager. No.
Description 24 Default application Bluetooth communications Lights to indicate the status of Bluetooth (optional) communications. Wireless communication Lights to indicate the status of wireless LAN (optional) communications.
Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimal comfort and support. NOTE: If you are using an external USB mouse, you can press Fn-F7 to disable the touchpad. Touchpad Basics The following teaches you how to use the touchpad: T Move your finger across the touchpad to move the cursor.
Function Scroll Left Button Right Button Scroll Button Tap Click and hold the button in the desired direction (up/ down/left/right) NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The touchpad is sensitive to finger movements. Hence, the lighter the touch, the better the response. Tapping too hard will not increase the touchpad’s responsiveness.
Hardware Specifications and Configurations Processor Item CPU type Specification Intel Pentium M processor at 1.5~2.0GHz (Dothan) Core logic Intel 855GME+ICH4M CPU package Intel socketable 478pin Micro-BGA CPU core voltage 1.308V (highest frequency mode) to 0.956V (low frequency mode) 0.748V (deeper sleep mode) BIOS Item Specification BIOS vendor Phneoix BIOS Version 3A01 BIOS ROM type Flash ROM BIOS ROM size 512KB BIOS package 32-pin PLCC Supported protocols ACPI 2.
Memory Combinations Slot 1 Slot 2 Total Memory 0MB 128MB 128MB 0MB 256MB 256MB 0MB 512MB 512MB 0MB 1024MB 1024MB 128MB 128MB 256MB 128MB 256MB 384MB 128MB 512MB 640MB 128MB 1024MB 1152MB 256MB 128MB 384MB 256MB 256MB 512MB 256MB 512MB 768MB 256MB 1024MB 1280MB 512MB 128MB 640MB 512MB 256MB 768MB 512MB 512MB 1024MB 512MB 1024MB 1536MB 1024MB 0MB 1024MB 1024MB 128MB 1125MB 1024MB 256MB 1280MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB NOTE: Above
Modem Interface Item Specification Supports modem protocol V.90/V.92 Modem connector type RJ11 Modem connector location Left panel Bluetooth Interface Item Specification Chipset Broadcom BCM2035 Data throughput 200k bps Protocol Bluetooth 1.1 (Upgradeable to Bluetooth 1.2 when SIG specification is ratified). Interface USB 1.1 Wireless Module 802.11b (optional device) Item Specification Chipset Intel Data throughput 11M bps Protocol 802.
Hard Disk Drive Interface Item Specification Performance Specifications Buffer size 2048KB/ 2048KB 8192KB 8192KB Interface ATA/ATAPI-6; ATA-6 ATA/ATAPI-6; ATA-6 ATA/ATAPI-6; ATA-6 ATA/ATA-6; ATA-6 Max. media transfer rate (disk-buffer, Mbytes/s) 372 372 350 350 Data transfer rate (host~buffer, Mbytes/s) 100 MB/Sec. Ultra DMA mode-5 100 MB/Sec. Ultra DMA mode-5 100 MB/Sec. Ultra DMA mode-5 100 MB/Sec.
Audio Interface Item Resolution Specification 20 bit stereo Digital to analog converter 18 bit stereo Analog to Ditial converter Compatibility AC97 Mixed sound source Line-in, CD Voice channel 8/16-bit, mono/stereo Sampling rate 44,1 KHz (48K byte for AC97 interface) Internal microphone Yes Internal speaker / Quantity Yes/2 Audio Jack Item Specification Number of audio jack 2 Rated input 1W Connector type Headphone out, microphone in Video Interface Item Specification Chipset ATI Mo
IEEE 1394 Port Item Specification Location Left side Connector type IEEE 1394 PCMCIA Port Item Specification PCMCIA controller TI PCI4510 Supports card type Type-II Number of slots One type-II Access location Right panel Supports ZV (Zoomed Video) port Yes Supports 32 bit CardBus Yes System Board Major Chips Item Controller Core logic Intel 855GME+ICH4-M VGA ATI Mobility RADEON 9700 LAN BroadCom BCM5705M IEEE 1394 TI PCI4510 USB 2.
Battery Item Specification Number of battery cell 6 Package configuration 3 cells in series, 2 series in parallel Normal voltage 14.4V Charge voltage 19+-0.2V LCD Item Vendor & model name Specification AU B141XG05 CMO N141XB-L01 Screen Diagonal (mm) 357(14.1inch) 14inch Active Area (mm) 285.7(H)x214.3(V) 285.7(H)x214.3(V) Display resolution (pixels) XGA (1024x768) XGA (1024x768) Pixel Pitch 0.279(H)x0.279(H)mm 0.279(H)x0.
AC Adaptor Item Specification Input rating 90VAC to 264VAC, 47Hz to 63Hz Maximum input AC current 3.16A Inrush current 50A@115VAC 100A@230VAC Efficiency 83% min. @115VAC input full load System Power Management ACPI mode 34 Power Management Mech. Off (G3) All devices in the system are turned off completely. Soft Off (G2/S5) OS initiated shutdown. All devices in the system are turned off completely.
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: T To choose a menu, use the cursor left/right keys (zx). T To choose a parameter, use the cursor up/down keys ( wy). T To change the value of a parameter, press por q. T A plus sign (+) indicates the item has sub-items. Press e to expand this item. T Press ^ while you are in any of the menu options to go to the Exit menu.
Information PhoenixBIOS Setup Utility . Info. Main CPU Type:: Advanced Security Boot CPU Speed: Intel (R) Pentium (R) M processor 1.7GHz 1700 MHz HDD Model Name: HDD Serial Number: ATAPI Device: System BIOS Ver: IC25N080ATMR04-0 MPA201Q2G0W4GA UJDA755 DVD/CDRW 3A06 VGA BIOS Ver: KBC Ver: Serial Number ATI M11-008.017M.146.
Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. PhoenixBIOS Setup Utility Info. Advanced Main Security Boot Exit Item Specific Help System Time: [13:20:53] System Date: [07/09/2004] System Memory: 640 KB , , or selects field.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. Format: HH:MM:SS (hour:minute:second) System Time System Date Sets the system date. Format MM/DD/YYYY (month/day/ year) System Date System Memory This field reports the memory size of the system.
Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. PhoenixBIOS Setup Utility Info.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Info. Main PhoenixBIOS Setup Utility Security Advanced Boot Exit Item Specific Help Supervisor Password Is: Clear User Password Is: Clear Primary HardDisk Security: HDD Master ID: Clear 43883467 Supervisor Password controls accesses of the whole setup utility. It can be used to boot up when Password on boot is enabled.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option Shows the setting of the supervisor password. Clear or Set User Password is Shows the setting of the uer password. Clear or Set Set Supervisor Password Press Enter to set the supervisor password. When set, this password protects the BIOS Setup Utility from unauthorized access.
4. After setting the password, the computer sets the User Password parameter to “Set”. If desired, you can opt to enable the Password on boot parameter. 5. When you are done, press u to save the changes and exit the BIOS Setup Utility. Removing a Password Follow these steps: 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: 2. Type the current password in the Enter Current Password field and press e. 3.
If the verification is OK, the screen will display as following. The password setting is complete after the user presses u. If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. PhoenixBIOS Setup Utility Info. Main Advanced Security Boot Exit Item Specific Help Floppy Devices + and - indicate device categories. Use to expand/collapses. CD-ROM/DVD Drive +Hard Drive Network Boot Boot order is top-down using only the top device in each category.
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Info. Main Advanced Security Exit Boot Item Specific Help Exit Saving Changes Exit System Setup and save your changes to CMOS.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: T New versions of system programs T New features or options T Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
48 Chapter 2
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Small Philips screw driver T Philips screwdriver T Plastic flat head screw driver Tweezers NOTE: The screws for the different components vary in size.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. NOTE: TravelMate 3200 series product uses mylar or tape to fasten the FFC/FPC/connectors/cable, you may need to tear the tape or mylar before you disconnect different FFC/FPC/connectors.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
LCD Module 4 screw pads M*4 LCD Bezel M*7 LCD Inverter Antenna set LCD Cover LCD Assembly B*8 LCD LCD coaxial cable LCD Brackets Screw List Item A 52 Description SCREW M2.5X4-INYLOK Acer part No. 86.T23V7.009 B SCREW MM20030ICI3 86.A08V7.005 C SCREW MM20060ICI7 86.A03V7.013 D SCREW MM25025ICI0 86.T25V7.010 E SCREW MM25060IL69 86.A03V7.019 F SCREW MM25080IL68 86.T48V7.001 G SCREW MS25120IDJ4 86.T48V7.002 H SCREW M3.0*3.0-I NI 86.T48V7.003 I SCREW MS25030IJ81 86.A10V7.007 86.
Removing the Battery Pack 1. Release the battery lock. 2. Slide the battery latch. 3. Remove the battery pack.
Removing the Wireless LAN Card/the HDD Module/the ODD Module/and the LCD module Removing the Wireless LAN Card 1. Remove the two screws then remove the mini PCI cover. 2. Disconnect the wireless antennae. 3. Pop up the wireless LAN card then remove it. Removing the HDD Module 1. Remove the five screws holding the DDR/HDD cover then remove the cover. 2. Pop up the memory then remove it. 3. Disconnect the HDD cable then remove the HDD module. . Removing the ODD Module 54 1.
Removing the LCD Module 1. Remove the two screws holding the right hinge cover. 2. Remove the two screws tightening the left hinge cover. 3. Detach the right and the left hinge cover form the main unit. 1. Disconnect the lid switch cable. 2. Remove the two screws tightening the function board then remove it. 3. Remove one screw holding the power board then remove it. 4. Remove one screw tightening the keyboard on the bottom. 5. Release the keyboard lock as shown. 6.
11. Remove the three screws as shown. 12. Remove the two screws holding the right hinge. 13. Remove one screw tightening the left hinge. 14. Then remove the entire LCD module.
Disassembling the Main Unit Remove the Thermal Module 1. Disconnect the fan cable. 2. Remove the four screws tightening the thermal module. 3. Remove the two screws as shown. 4. Detach the thermal module from the main unit. Separate the Main Unit Into the Upper and the Lower Case Assembly 1. Remove two screws as shown. 2. Remove one screw tightening the main board. 3. Remove the two screws as shown. 4. Remove the eightenteen screws on the bottom. 5. Disconnect the cable as shown.
6. Disconnect the touchpad cable. 7. Then detach the upper case assembly from the main unit. Disassembling the Upper Case Assembly 58 1. Disconnect touchpad touchpad to touchpad board cable. 2. Remove the seven screws tightening the touchpad bracket. 3. Remove the touchpad bracket assembly. 4. Then remove the touchpad assembly. 5. Disconnect the touchpad to touchpad board cable. 6. Disconnect the touchpad board to main cable. 7.
Disassembling the Lower Case Assembly 1. Disconnect the modem cable from the main board. 2. Pop up the memory then remove it from the main board. 3. Remove one screw that seucres the modem board. 4. Disconnect the modem cable from the modem board then remove the modem board. 5. Tear off the type fastening the modem cable on the main board. 6. Disconnect the modem cable from the main board then remove it. 7. Remove one screw that secures the three in one card reader. 8.
14. Tear off the type fastening the speaker set. 15. Remove the speaker set from the lower case.
Disassembling the LCD Module 1. Remove the four screw caps as shown. 2. Then remove the four screws tightening the LCD bezel. 3. Detach the LCD bezel from the LCD module. 4. Then turn the LCD bezel over and remove the microphone. 5. Tear off the type fastening the inverter cable then disconnect the inverter cable then remove the inverter. 6. Remove the six screws holding the LCD to the LCD cover. 7. Then remove the LCD from the LCD cover. 8.
12. Tear off the tape fastening the antennae set. 13. Then detach the antennae set from the LCD cover.
Disassembling the External Modules Disassembling the HDD Module 1. Remove the two screws holding the HDD bracket on one side. 2. Remove the two screws holding the HDD bracket on the other side. 3. Detach the hard disc drive from the HDD bracket. 4. Disconnect the HDD cable then remove it. Disassembling the Optical Drive Module 1. Remove the two screws holding the ODD bracket. 2. Detach the ODD bracket.
64 Chapter 3
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Duplicate symptom and obtain the failing symptoms in as much detail as possible. 2. Distinguish symptom. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
System Check Procedures External Diskette Drive Check If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board. If the error still remains: 1. Reconnect the external diskette drive/DVD-ROM module. 2. Replace the external diskette drive/CD-ROM module. 3. Replace the main board. External CD-ROM Drive Check Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does not have any label attached to it.
Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: 1. Remove the battery pack. 2. Connect the power adapter and check that power is supplied. 3. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack.
Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Management in control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on recharging or discharging. From Hardware: 1. Power off the computer. 2.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer.
Index of Error Messages Error Message List Error Messages FRU/Action in Sequence Struck Key See “Keyboard or Auxiliary Input Device Check” on page 66 System CMOS checksum bad - Default configuration used RTC battery Real time clock error Run BIOS Setup Utility to reconfigure system, then reboot system. RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. Main board Previous boot incomplete - Default configuration used “Load Default Settings” in BIOS Setup Utility.
Error Message List No beep Error Messages Power-on indicator turns off and LCD is blank. FRU/Action in Sequence Power source (battery pack and power adapter.) See “Power System Check” on page 67 Ensure every connector is connected tightly and correctly. Reconnect the DIMM. Main board. Power-on indicator turns on and LCD is blank. Power source (battery pack and power adapter.
Phoenix BIOS Beep Codes Code Beeps Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cache 0Ch Initialize caches to initial POST values 0Eh Initialize I/O component 0Fh Initialize the local bus IDE 10h Initialize Power Management 11h Load alternate registers with initial POST values 12h Restore CPU control word du
Code Beeps POST Routine Description 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 59h 2-2-3-1 Test for unexpected interrupts Initialize POST display service 5Ah Display prompt “Press F2 to enter SETUP” 5Bh Di
Code Beeps 8Fh Determine number of ATA drives (optional) 90h Initialize hard-disk controllers 91h Initialize local-bus hard-disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi-processor boards 95h Install CD ROM for boot 96h Clear huge ES segment register 97h Fixup Multi Processor table 98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure.
Code Beeps POST Routine Description E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I/O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vect
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work Action in Sequence First, plug a monitor to CRT port. Next, enter BIOS utility to running “Load Default Settings” then reboot the system. Reconnect the LCD connectors. Keyboard (if the brightness function key doesn't work). LCD cable LCD inverter LCD Main board LCD is too dark LCD brightness cannot be adjusted Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system.
Power-Related Symptoms Symptom / Error Battery can’t be charged or discharged Action in Sequence See “Check the Battery Pack” on page 68. Battery pack Main board System hang during POST ODD/HDD/FDD/RAM module Main board PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) Action in Sequence PCMCIA slot assembly Main board PCMCIA slot pin is damaged.
Power Management-Related Symptoms Symptom / Error The system doesn't resume from hibernation/ standby mode. Action in Sequence Connect AC adapter then check if the system resumes from Standby/Hibernation mode. Check if the battery is low. Hard disk drive Main board The system doesn't resume from standby mode after opening the lid of the portable computer. LCD cover switch Battery fuel gauge in Windows doesn’t go higher than 90%.
Modem/LAN-Related Symptoms Symptom / Error Internal modem does not work correctly. Action in Sequence Phone cable Driver Reconnect the Internal modem cable to the main board tightly. Main board Internal LAN does not work correctly Lan cable Driver Main board NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 81.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 80 1. Run the diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power System Check” on page 67): 1.
82 Chapter 4
Chapter 5 Jumper and Connector Locations Top View power button for testing Chapter 5 83
84 1 RJ11 CN8 16 Bluetooth Connector CN25 2 1394 Connector CN5 17 MDC Connector CN26 3 USB Connector CN12 18 BIOS Socket U27 4 VGA Connector CN2 19 ODD Connector CN24 5 Modem Cable Connector CN10 20 Touchpad Connector CN19 8 LCD Connector CN7 21 Keyboard Connector CN18 9 Internal MIC Connector CN4 22 QSB Cable Connector CN16 10 Battery Connector CN11 23 RTC battery Connector CN14 11 FAN Connector CN15 24 RJ45 Connector CN9 12 Line-out Connector CN20
Bottom View Chapter 5 85
86 28 DDR SO-DIMM (BOT) CN30 31 PCMCIA Connector CN28 29 HDD Connector CN31 32 PCMCIA Slot CN28 30 Mini-PCI Slot CN29 Chapter 5
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 3200 series products. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
TravelMate 3200 FRU List Picture No. Partname And Description Part Number Adapter NS ADAPTER 65W 3 PIN DELTA SADP-65KB BF AP.06501.003 ADAPTER 65W 3 PIN LITE-ON PA-1650-02 QA 19V AP.06503.003 BATTERY SANYO LI-ION 3S2P 6CELL 4800mAH TBD BATTERY SIMPLO LI-ION 3S2P 6CELL 4800mAH TBD BATTERY SANYO LI-ION 3S3P 9CELL 7200mAH TBD BATTERY SIMPLO LI-ION 3S3P 9CELL 7200mAH TBD MODEM CARD , AMBIT T60M283.15 54.A10V7.001 BLUETOOTH MODULE W/ANTENNA 54.T48V7.001 WIRELESS LAN BOARD (802.
TravelMate 3200 FRU List Picture No. Partname And Description Part Number FFC CABLE - TP/B TO MB 50.T48V7.002 LID SWICTH CABLE - HINGE COVER R 50.T48V7.003 MODEM CABLE SPARE PART 50.T48V7.004 BLUETOOTH CABLE 50.T48V7.005 HDD CONNECT CABLE 50.T48V7.006 POWER CORD US (3 pin) 27.A03V7.001 POWER CORD PRC ( 3 Pin) 27.A03V7.003 POWER CORD KOERA ( Pin) 27.T23V7.006 POWER CORD EU (3 PIN) 27.A03V7.002 POWER CORD UK (3 PIN) 27.A03V7.004 POWER CORD ITALIAN (3 PIN) 27.A03V7.
TravelMate 3200 FRU List Picture No. Partname And Description Part Number LOWER CASE ASSY W/SPEAKER HDD SPONG 60.T48V7.002 HINGE COVER L 42.T48V7.003 HINGE COVER R 42.T48V7.004 TOUCHPAD BRACKET 33.T48V7.001 HDD BRACKET 33.A10V7.007 WIRELESS LAN ANTENNA 50.T48V7.007 HDD 40GB/2.5 IN. 4200PRM HGST MORAGA HTS424040M9AT00 13G1132 F/W:A60M KH.04007.010 HDD 40G 2.5 IN. 420RPM TOSHIBA PLUTO MK4025GAS KH.04004.002 HDD 40G 4200PRM SEAGATE ST94019A KH.04001.010 HDD 60GB 2.5IN.
TravelMate 3200 FRU List Picture No. Partname And Description KEYBOARD US INTERNATIONAL Part Number KB.T4805.001 KEYBOARD CHINESE KB.T4805.002 KEYBOARD SPANISH KB.T4805.003 KEYBOARD THAI KB.T4805.004 KEYBOARD BRAZILIAN PROTUGESE KB.T4805.005 KEYBOARD UK KB.T4805.006 KEYBOARD GERMAN KB.T4805.007 KEYBOARD ITALIAN KB.T4805.008 KEYBOARD FRENCH KB.T4805.
TravelMate 3200 FRU List Picture No. Partname And Description Part Number LCD CABLE - 14 IN. XGA 50.T48V5.008 LCD BRACKET SET(R&L) 14.1 IN. XGA 6K.T48V7.001 LCD PANEL 14.1 IN. W/LOGO ANTENNA (The picture here is bottom view) 60.T48V7.003 LCD BEZEL - 14.1 IN. W/ LOGO MIC 60.T48V7.004 MAINBOARD CPU DOTHAN 1.5G 64MB W/ PCMCI SLOT,W/O MEMORY TBD MAINBOARD CPU DOTHAN 1.6G 64MB W/ PCMCI SLOT,W/O MEMORY TBD MAINBOARD CPU DOTHAN 1.7G 64MB W/ PCMCI SLOT,W/O MEMORY TBD MAINBOARD CPU DOTHAN 1.
TravelMate 3200 FRU List Picture No. NS Partname And Description Part Number MEMORY DDR333 256MB NANYA NT256D64SH8BAGM-6K KN.25603.009 MEMORY DDR333 256MB MICRON MT4VDDT3264HG-335C2 (0.11u) KN.25604.016 MEMORY DDR333 256MB SAMSUNG M470L3224FT0-CB3 KN.2560B.008 MEMORY DDR333 256MB INFINEON HYS64D32020HDL-6-C (.11u) KN.25602.012 DVD/CDRW COMBO MODULE 24X PANASONIC UJDA-755 FW:1.0 6M.T48V7.001 DVD/CDRW COMBO MODULE 24X QSI UBW241 FW:JX01 6M.T48V7.
TravelMate 3200 FRU List Picture No. Partname And Description 3 IN 1 CARD READER Part Number 6K.T48V7.004 Screws 94 SCREW M2.5X4-I-NYLOK 86.T23V7.009 SCREW MM20030ICI3 86.A08V7.005 SCREW MM20060ICI7 86.A03V7.013 SCREW I2.5*2.5M-BNIH(4.5,0.8) 86.T25V7.010 SCREW I2.5*6M-BNIHY(M2.5L6 I) 86.A03V7.019 SCREW M2.5*8-I BNI NYLOK 86.T48V7.001 SCREW M2.5*12.0-I BKAG NYLOK 86.T48V7.002 SCREW M3.0*3.0-I NI 86.T48V7.003 SCREW M2.5*3L-BNI-NYLOK 86.A10V7.007 SCREW MM30035I354 86.A03V7.
Chapter 6 95
Appendix A Model Definition and Configuration TravelMate 3200 Series Model Number CPU LCD Memory HDD (GB) ODD BT Wireless LAN 3201XCii PM 715 (1.5GHz/ 2M) 14.1" XGA DDR333 2x256MB 80GB 24x Combo (9.5mm) Y 802.11g 3201XMi PM 715 (1.5GHz/ 2M) 14.1" XGA DDR333 2x256MB 80GB 4x DVDSmulti (9.5mm) Y 802.11b/g 3202XCi PM 1.6G(Dotha n) 14.1" XGA DDR333 1x512MB 60GB 24x Combo (9.5mm) N 802.11b/g 3202XMi PM 1.6G(Dotha n) 14.1" XGA DDR333 1x512MB 60GB 4x DVDSmulti (9.5mm) N 802.
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® XP Home environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the TravelMate3200 series Compatibility Test Report released by the Acer Mobile System Testing Department.
Microsoft® Windows® XP Pro Environment Test Item CRT Port Specifications CRT Monitor: ViewSonic PF775 Philips Brilliance 109P 19" LCD Monitor: LCD Quanta ADT 20" LCD akia KX1 Projector: Panasonic PT-LC80U Parallel Port Printer: HP Desk Jet 840C HP Laser Jet 5M HP Deskjet 450 Cable: LL5 cable 1394 Port HDD: IEEE 1394 (Fire Wire)/USB 1.1 Combo Hard Drive CCD: 1394 CCD (APLUX C102T) 1394 CardBus Card: IEEE 1394 CardBus Card \DV Magician\UPMOST Cable: 1394 four to four cable USB 2.
Item USB Port Specifications USB CCD: ViewQuest NB330 USB HDD: HD 530 Tested to comply with FCC Standards USB FDD: Teac USB FDD Yano USB FDD UFD-04 NEC USB FDD Mitsumi USB FDD D353FUE USB Speaker: J-S USB 3D Speaker /J1321 USB Printer: Canon BJC-3000 HD DeskJet 930C HP DeskJet 840C USB Hub: PCI_ USB HUB\UH-400 USB Hub /UH-9124Z USB LAN: BUFFALO USB-10/100M Ethernet LUX-TX USB Handy Drive: JMTEK USB 1.
Item PC Cards Specifications LAN+Modem card: Xircom CreditCard Ethernet + Modem 56k (CEM56-100) ATA Card: 4 in1 WIN&MAC Card reader+Transcend 128MB Apapter CF Card Read + PNY CF CARD 128MB Wireless LAN Card: CISCO AIRONET 350 SERIES\AIR-PCM350 Linksys WPC11ver.
Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
102 Appendix C
Index A External CD-ROM Drive Check 66 External Diskette Drive Check 66 AFLASH Utility 47 Audio 30 F B Battery Pack 53 BIOS 27 package 27 password control 27 ROM size 27 ROM type 27 vendor 27 Version 27 BIOS Setup Utility 35 BIOS Supports protocol 27 BIOS Utility 35 Basic System Settings 40 Navigating 36 Onboard Device Configuration 42 Startup Configuration 41 System Information 36 System Security 46 Board Layout 4 Bottom View 6, 85 Top View 4 Features 1 Flash Utility 47 Floppy Disk removing the 61 FRU
S Second Level Cache 27 System Block Diagram 3 Layout 4 System Diagnostic Diskette 47 System Memory 27 System Utilities 35 System Utility Diskette 47 T Test Compatible Components 97 Touchpad Check 68 Troubleshooting 65 U Undetermined Problems 81 USB 31 utility BIOS 35 V Video 31 W Windows 2000 Environment Test 98 104 Index